State Farm® App Support

What is State Farm®? Description of State Farm® 1224 chars

With the award winning State Farm mobile app, you can manage your insurance and other products, request roadside assistance, file and track claims, and much more!

View and manage your insurance policies.
• Quickly pay your insurance bill – even with Apple Pay.
• View your auto insurance ID card and add it to Apple Wallet.
• View your insurance policies and coverage details.

Here to help when you have a claim.
• Quickly file a vehicle, property or vehicle glass claim.
• Track the status of your claim through every step.
• Get Claims status notifications.
• Get roadside assistance with tire changes, dead batters, stuck vehicles and more.

But wait, there’s more!
• View details of your mutual funds products.
• Personalized reminders and notifications when you login.
• Ask Siri to view your insurance card or your Claims with our shortcuts.
• Login with Touch ID, Face ID, or a PIN.
• Send a text message to your agent.
• Need technical assistance? Send us a message on your time with our messaging feature.
• FAQs available in the app when you need them.
• Learn about other products State Farm offers.

State Farm® App User Reviews

What do you think about State Farm® app? Ask the appsupports.co community a question about State Farm®!

State Farm® Pros

✓ Love the design - some feedback to improve functionalityThe app takes a little time to get used to because of all the different products and services State Farm has. It looks great, very fresh and new! But for an average user that wants to get information fast, I can see why they would be frustrated not seeing a summary page of all their accounts in a list view to click on it versus having to swipe to get to it. I think the key is simplifying the steps to access account information. It will make it a completely better user experience! Also, how can we get more details of our insurance policies on the app so we don't need to log in on a computer to see it? As someone with all their insurance and financial services through State Farm, I hope the development team can figure all these out soon!.Awesome AnhnieVersion: 6.1.0

✓ Want to see check images and more infoI’ve used Pocket Agent and now the State Farm app for a while now and they work fine for me. A couple of features I would like to see is 1) the ability to view the images of the checks I’ve written on my bank accounts. Just having the check number isn’t enough to help me remember what it was for. I have another local bank app on my phone and they have the ability to view check images. Seems like that would be helpful to have for most people. 2) having more info about my insurance products on the open screen of each policy. For life insurance, it only displays three pieces of info and doesn’t even include premium amount, unless a payment is coming due. I want to see my premium amount for all insurance products just by going to the initial screen instead of having to press two buttons to go into the details (for auto, cant even see anymore for life). I want to see it all..BB8800Version: 7.2.0

State Farm® Cons

✗ Really, State Farm?Really, State Farm? My vehicle’s re-sale value will be affected thanks to you and your allegedly industry practice. ‘We get a lot of unhappy clients because of this, but that’s how it works.’ When I ask to escalate my call, ‘Talking to a manager won’t make a difference.’ Said two of your own people while talking to them and trying to get a reasonable explanation. Poor customer service. STRIKE ONE! (And please use the recorded conversation for your training purposes.) My extended warranty will not cover future issues of parts because of your unwillingess to pay for OEM parts. Therefore, all the effort of me keeping the originality and value of my car gone down the drain, even though it is your client’s fault and not mine. Not to say that you rather spend more time and money fixing a junker part such as a bumper, hood and headlights, rather than use new parts. Poor Return of Investment. STRIKE TWO! You say these parts, even though they are recycled, will have a 1 year warranty. Well, that is great news! But, what if it stops working/operating after two years? You won’t cover the cost of fixing it. And guess what?Neither my extended warranty because you were so cheap to use a recycled part. STRIKE THREE! State Farm, you really know how to NOT win a potential customer for your portfolio. You say I need to pay the difference in cost for me to have new parts in my vehicle. Way to go! YOU ARE OUT!.CLH2234Version: 8.13.0

✗ Flawed Criteria & SensorsThis app has several very aggravating flaws. 1) unsafe acceleration - it seems that the app interprets transmission downshifting to be excessive or unsafe driving. Automobile manufacturers have gone to transmissions with more gears than in the past. By having closer gear ratios they have been able to increase mpg despite the smaller 4 & 6 cylinder engines. It is exasperating to be dinged for acceleration when, in reality, the actual is acceleration is pathetic! If you are driving a high powered vehicle where extreme acceleration or squealing the tires was possible this might make sense. In many of today’s vehicle rapid acceleration is not even possible! 2) unsafe braking - the app is structured based on the assumption that applying brakes even slightly more than normal is caused by following other vehicles too close. Once again it is very disturbing to stop for a yellow traffic light rather than drive through the light as most drivers do then be dinged for excess braking! 3) unsafe cornering - the app also deems fairly normal cornering to be unsafe and dings you for that! State Farm needs to update this app to address these issues or risk people dropping the app because of its flawed programming logic. Are these devices calibrated this ensuring consistency?.XyzdtkVersion: 9.15.0

What’s new in 9.36: • It’s faster and easier to review updates to our legal and privacy terms. Changes are listed out and described in simpler ways. ◦ You can review the updated terms, but you’re not required to accept them every time ther....