State Farm® App Support

State Farm® App User Reviews

What do you think about State Farm® app? Ask the appsupports.co community a question about State Farm®!

State Farm® Pros

✓ Road side assistance and claim frequency?????I have used my roadside assistance part of my auto insurance twice in the eight months that We have been insured through State Farm. The first time the battery had worn down and just wouldn’t start. It wanted to turn over but it was to much of a pull on the battery. So we called to have someone come and jump start it. A little bit over a week my husband accidentally left the parking lights on over night and we had to have it jump started after all this is what I have in my insurance policy isn’t it and I do play for it every month in time, through an ACH withdrawal, I mean I am not late. And you consider twice in over eight years claim frequency and if I don’t give my insurance agent permission to take it off my policy your are going to cancel my coverage but you don’t say when this is going to happen. Isn’t your slogan something like, like a good neighbor State Farm is there. Serious you are there but if you use your road service more than once and call it claim frequency. That doesn’t sound like a good neighbor to me. Rather to my husband and that sound like a bunch of people greedy cheap people who have no concern for their insureds safety and well-being. All they want to do is take all the money they can from you and give you little or no coverage. Mark and Lee Ann Bush, Swansea, Illinois. I.Disgruntled IniredsVersion: 9.20.1

✓ Great App, but the random frequent updates are murder.Great App and great service, but whenever I need to make payments I have to keep updating the darn thing... and with limited data plans, that makes payment impossible until a person gets to a hot spot, not to mention leeching precious data for an unnecessary download. At that point, a person may as well use their computer, making a mobile app pointless. And that’s nothing to say about having an accident but can’t use the app because it needs another update because it seems every other week has a new update. And then there’s the awkward wait to show insurance info for a brake tag because, again, updates. Would it be possible to have the updates come on a scheduled biannual date? Quarterly at the very most..DraconovichVersion: 7.21.0

State Farm® Cons

✗ A sad, sad appWhoever designed this app should really, and truly, be ashamed of themselves. If you need inspiration, Loki at any other Insurance company’s app. I just switched to State Farm from GEICO for reasons I shall not get into, but one thing I IMMEDIATELY miss is GEICO’s app. It made spending time on there enjoyable. It made me want to use the app instead of calling. This State Farm app is the saddest app I have ever seen for a large company. It’s as if it the budget was set at a $100, “so do what you can”, then was designed in a couple hours using a template offered by a free service. The persons in charge of this design had no style, and no vision for any type of graphics or colors. And why am I unable to view the details of my policies? What can I not access an image of our auto insurance cards? In case of an accident, having the app on your phone, and being able to show your insurance card, and even your policy, is VERY handy. This app shows nothing..CjwivVersion: 5.30.3

✗ Filing a claimFiling a claim on this app has been a terrible experience. I originally called and asked for an adjuster to come look at my car, the rude State Farm rep refused to send an adjuster, stating they don’t have any adjusters, was speaking to me in a condescending fashion like I am stupid. I fill everything out and take 15 pictures of my car and the damage. It’s been over a week and now they want me to download another app, retake the same 15 pictures and submit it under a different app. I’m not an adjuster, they aren’t paying me to be an adjuster. I call the 800 number again, this time getting a much nicer rep who said she could see all my stuff and tells me that my pictures and claim were sent to the “express team” and somehow, somewhere, someone dropped the ball and didn’t submit my claim and pictures to the “estimate team” I am very disappointed because State Farm wasn’t the cheapest for my bundle of 2 vehicles, renters and life insurance but was supposed to be one of the better options in customer service. Turns out I’m paying extra to be my own insurance adjuster..Jules3117Version: 9.14.0

Is State Farm® legit?

✅ Yes. State Farm® is 100% legit to us. This conclusion was arrived at by running over 875,011 State Farm® user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for State Farm® is 93.2/100.

Is State Farm® safe?

✅ Yes. State Farm® is quiet safe to use. This is based on our NLP analysis of over 875,011 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for State Farm® is 94.7/100.

Should I download State Farm®?

✅ There have been no security reports that makes State Farm® a dangerous app to use on your smartphone right now.