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IndyStar App Complaints & User Negative Comments 2024
IndyStar app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using IndyStar? Can you share your negative thoughts about indystar?
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IndyStar for Negative User Reviews
✓ TerribleThe only reason I rate this app 1 star is because 0 or a negative number was not an option. Indianapolis is my home town and I love everything about the city. Unfortunately, it’s only news paper has become a complete joke. And it’s digital newspaper is less than a joke. DO NOT sign up for a digital subscription. If you want to cancel (and you will soon after signing up), they make it impossible to deactivate your account. Which obviously is by design. Which makes the owners of Gannett Newspapers (the owners of the Indianapolis Star) even more reprehensible. It pains me to post this review. This is my second attempt at a subscription. The only reason I signed back up for a ‘script, was for Colts coverage. The straw that broke the proverbial camel’s back? An article following Sunday’s win...well, 6 nonsensical sentences. I tried. Again. But, I’m done..Version: 5.21.3
✓ UnderwhelmingThe Star has really gone downhill. First, I make it a rule to not read any article that starts with “(Number) Reasons Why (Whatever).” Which means that I cannot read 40% of the articles. There also used to be way more local coverage of high school sports. Your readership is going down because you don’t focus on local news and the news you provide is generic, at best. The app version is meh. Honestly, the Lebanon Reporter is a superior product even though it serves a much smaller area..Version: 6.12.5
✓ Fraudulent chagesWe live in Pendleton, Indiana we used to get the paper delivered on Thursday and Sunday. Last year we started experiencing issues with not getting the paper delivered. After multiple calls, they insisted we would get the paper on the next run. It never happened but they kept taking payments out of our account. So we decided to just quit getting the paper. They did reimburse us and I thought the issue was resolved. However, once again on Nov 12, 2019, they once again took a payment of 3 times the normal amount we had been paying and guess what we still haven’t received one paper. This borders on criminal considering that I have closed our account with them. I have sent an email to the Vice President Mr. Hakanson and am awaiting a response. Has anyone else experienced thus issue? Dawn Mattingly.Version: 5.22.2
✓ Impossible to unsubscribeI subscribed with the free trial and it never let me cancel my subscription. It’s been months and I get charged every month because they make it impossible to find. I know multiple people that just had to get a whole new card so they stopped getting charged. This is criminal and is not fair. All I want to do is unsubscribe..Version: 6.12.5
✓ Another Gannet Co. PaperThe main reason I continue to subscribe is because newspapers and journalism in general is struggling. One of the reasons newspapers are struggling is because of cookie-cutter apps like this one provided by Corporations like Gannet Co. The app layout and navigation is horrible but it’s standard boiler plate from the devs at Gannet Co. Unimaginative, derivative and not at all user friendly. You all realize if you log in using your FaceBook account the company gathers all your data and contacts. So don’t. Use your email and a new password. You are forced to agree to notifications in order to do any sort of meaningful configuration of the news stories. No thanks. I’m not interested in Sports Ball but am forced to wade through endless Sports Ball stories. They have made some improvements. I quit my original subscription due to issues with double billing and the hidden unsubscribe process. Both of these problems have been addressed. So congratulations on getting the basics right?.Version: 6.1.3
✓ Average reporting and unacceptable customer serviceI should have checked reviews before agreeing to subscribe because it is literally impossible to cancel my 15$ subscription that auto enrolled after I agreed to the first year. I am usually better at not allowing apps to trick me into their outrageously priced services, but here I am, stuck with a $180 yearly bill for sub-par local news unless I can call during business hours to speak to a representative to manually cancel my subscription..Version: 6.12.5
✓ News is fine. App is awful1) highschool and college sports wins are NEVER breaking news. When I set my notifications to “breaking news” that is not what should be coming through (90%) 2) I have a year subscription that I have turned off auto renewal for. I will manually renew if I want to. As soon as I turned off auto renew I get paywall blockers and ads for subscriptions. I have one. For another 11 months. STOP. Let me access the content I paid for…..Version: 7.0.4
✓ Good content, bad appI’m a subscriber but am constantly being asked every-time I open the app to subscribe. I always have to log in and have to verify each time. I wish the app would keep me logged in so that when I click on a notification it would actually take me to the content without constantly having to log in or see ads for cheaper prices for the subscription than what I’m currently paying..Version: 7.0.4
✓ Keeps forgetting I’m a subscriberThe restore Itunes purchase option does not work. Have to go into settings and turn in reset the app, and then get constant pop up notifications while using the app again because it no longer remembers any of my preferences and thinks I don’t understand how to navigate the app. This happens every day..Version: 6.10.0
✓ No consistency in performanceI am repeatedly being asked to login, but the app doesn’t allow me to do so. I’ve subscribed for several years with no issues but today I’ve deleted and reinstalled the app twice attempting to see “for subscribers only” articles. The PrintApp is awful but at least I can get the articles read even they are usually days old..Version: 6.12.5
✓ Sub par app for a sub par publicationApp typically holds on to weak ‘news’ stories days and sometimes weeks old. What the app considers news, most credible news organizations and most educated adults would call waste, definitely not news. Topics such as how a road got its name, is just one example. This app certainly leaves much desired and is definitely not even a ‘decent’ source of news for Indy..Version: 6.5.9
✓ Horrible Horrible HorribleThe app does not recognize my subscription across different devices, despite many hours on line with tech support. It constantly tries to connect to an old, CANCELLED subscription to a different Gannett newspaper from where I used to live. Don’t try to set up an account with a Gannett paper if you have ever had a subscription to another one. It won’t work and they can’t fix it..Version: 6.5.9
✓ Subscription GlitchesI love the app in concept, but it constantly locks me out of subscriber-only content despite the fact that I am a subscriber. I have gone through the FAQ, logged in and out again, attempted to re-subscribe, and still it only works about 25% of the time. If this were fixed, I’d probably give 5 stars..Version: 6.10.0
✓ Poor display of articlesWith a combination of the large heading at the top of the screen and large ads always buried in the article only half of the article is displayed at all times. Constant scrolling is required. Pop-up ads at the bottom also cover the lower part of the screen with the “x” to close the pop-up so small it can’t easily be done. Way to much marketing for something I am paying for..Version: 5.25.1
✓ Needs serious improvementThis app is clunky. Check out the NYTimes app for an example of a good news app. The articles are sports, sports, sports, sports, news, sports, sports, sports, news… there is no organization on the home page. And I object to the fact that two of the most prominent articles on the app are about getting an Indy star subscription. I already have one! Get rid of them. Also there is no way to write a letter to the editor..Version: 6.12.5
✓ Lacking basic functionsThe app only gives you access to some articles. For example, a headline will appear in a FB feed but I can’t find it on the app. Further, it would be nice to be able to have the article found in a newsfeed to automatically launch in the app. It doesn’t. This app functions solely as a reader which is disappointing. Could be so much more robust..Version: 5.15.1
✓ Keeps saying I am not subscribedThe app keeps saying that I am not subscribed even though 1) my subscription recently renewed and paid in full and 2) the app shows me signed in still. Once I can get to a story I enjoy using an app but right now I can’t get that far. I have had this problem with the app for the last few months even though I keep the app up to date and have even deleted the app from my phone and then signed in. Any help would be appreciated..Version: 7.0.4
✓ Pop up to subscribe daily when I am already paid and logged in!I get a pop up every day asking me to subscribe when I am already logged in with an active subscription. No support or help to resolve. Very frustrating to be paying and get a pop up asking you to pay every day…open to help if I can get ahold of anyone to resolve..Version: 7.0.4
✓ Don’t Waste Your MoneyI didn’t want to connect this app to my facebook account. After several attempts, I was able to create an account with my email address and a password. The app does not provide access to the online account you created, which can only be accessible through their website. So, creating the account was pointless. I don’t want to pay for news that I can get for free elsewhere. (Content in this app is high level and contains many of the same stories the provider shares on twitter/facebook.). This was super disappointing. Once I was in the app, and surfing around, every article I viewed had an advertisement positioned in the middle of the content, asking me to subscribe to e-access, which I thought I had just done when I agreed through iTunes to subscribe for $4.99 per month. This was the final straw, only a few hours after agreeing to subscribe. Well, after this experience, I’ve cancelled the subscription I just signed up for and am deleting the app from my phone. No thanks... I’ll find my news elsewhere..Version: 5.15.2
✓ Absolutely the worst app I have ever usedThis app is impossible to access. I have changed my password 16 times. It never recognizes my new password. This is an abomination. This app requires two different passwords one to get on the app and the second if you want to leave a comment or feedback. Also if you have to leave feedback you have to jump through a lot of hoops it has a stupid capture access that doesn’t work either. The Indianapolis star should be ashamed..Version: 7.1.1
✓ Can’t read articles due to ads (I’m a subscriber)I know you need to make money, but since I pay for a subscription, double dipping me with ads seems wrong. Regardless, I can’t read article text because you push it off the side of the screen when next to ads. So ads over actual functionality. Shameful. And also, stop asking me to be a subscriber when I’m already a subscriber..Version: 7.0.3
🙂 IndyStar Positive Reviews
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⛔ IndyStar Problems
