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UpToDate App Complaints & User Negative Comments 2024
UpToDate app received 108 complaints, negative comments and reviews by users. Have you ever had a bad experience using UpToDate? Can you share your negative thoughts about uptodate?
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UpToDate for Negative User Reviews
✓ AthensNeeds Athens login option like website. Otherwise no one will use it..Version: 1.3.14
✓ Need highlightingApp needs improvement. It would be benefit if we had highlighting feature. Also to increase text size especially in iPad. As a provider I use this app every day find it difficult and overwhelming to go back and remember we’re I left off from reading..Version: 3.20.1
✓ Unable to Login!!!This app is essentially useless without the option for athens / institutional login. -ipad 2-.Version: 1.3.7
✓ Connexion individuelleÇa dit qu’on peut avoir un abonnement individuel ou institutionnel. Je n’arrive pas à m’abonner de façon individuelle et je ne peux pas passer par le réseau institutionnel car je ne suis plus dans le réseau mais au privé alors de quelle façon je peux y avoir accès car cela peut m’être parfois pratique pour le suivi de mes patients?.Version: 3.56.1
✓ Ok app needs to be streamlinedThis app a wealth of information but it is to much to go thru when you want a simple answer. It should be streamlined so it is not so busy. Put it in soap from to streamline it and then have a button for additional information l. Once that is changed then I will give a five star!.Version: 3.40.0
✓ Latest update brokenLogs me in at first then any article I try to access I'm logged out again. Can't download the offline database either - "download failed". Then logs me out. Doesn't work on my iPhone or iPad. Online browser access works fine with the same credentials..Version: 2.14.2
✓ No OpenAthens login...useless!No OpenAthens login...useless!.Version: 3.12.0
✓ Can not use Athens account to log inCan't use Athens to log in..Version: 1.5.12
✓ Not functionalThe app is not working. Getting “failure to connect to server” message over and over when trying to search for things. Closing app, logging out, restarting phone, and deleting didn’t help..Version: 3.54.0
✓ Not working!The App for the last several weeks has stopped functioning almost completely. Searches never load and is impossible to use. What is going on? This issue should have been fixed on day 1 considering price of subscription. Extremely disappointed.Version: 2.0.2
✓ Why need to pay more?Why do we need to pay more for iPhone uptodate app which does not require Internet access? It's a rip off that we are expected to pay more ( in addition to paid subscription) to have this mobile functionality. It should be free as it used to be with window PDAs etc few years ago. Current 'free' version does not work at my work place..Version: 1.3.0
✓ AvoidNo iPhone 6 support.Version: 1.5.12
✓ App too limited for such great medical resourceUp-to-date is the be best medical resource for practicing medical physician , but the app is so limited Please provide the following features 1- Ability to highlight and save user comments for personal review.. If new version article comes, app can move The highlighted sections to new version , if possible 2- if above is not applicable , to give the option to upload the file as PDF.Version: 2.28.0
✓ Needs workSlow to initialize and up date. Recent up date left my app non-responsive..Version: 1.3.10
✓ Needs More Accessability OptionsUpToDate is great but one major issue is the lack of font scaling options, especially on the iPad platform. There is a font size toggle but even on max size, the text is still too tiny to read comfortably. This is an issue many of my colleagues and I have with the app. Please consider adding larger font sizing for users who are visually impaired or simply wish to lessen their eye strain..Version: 3.16.1
✓ Keeps crashing!! Please fix.Since the newest update, app keeps crashing when opening the app. I have tried hard resetting my iPhone with no luck. Please fix..Version: 2.4.2
✓ Too many updatesEvery time trying to open this app to get quick info and you have to update the app. Google is much quicker and efficient !!.Version: 3.8.0
✓ DisappointedThis app constantly crashes and sometimes takes forever to return search results. Very disappointed with this product overall, especially considering the amount of money it costs..Version: 1.3.12
✓ Outline issueI use this app regularly and normally would give 5 stars. However, after upgrading to iPhone 11 pro and or iOS 13 there has been a bug that makes using the app very difficult. Now whenever selecting a topic from the outline it navigates to the top of the page instead of the section pressed/selected requiring scrolling through whole post looking for a certain section which can be very difficult to find. Hopefully an update is coming soon to address this issue.Version: 3.16.0
✓ Cant renewFor some reason my subscription ended with no way to renew!!!!.Version: 3.46.0
✓ Unable to login via AthensIt's a great resource, which would be greater if the institutions who subscribe to it via Athens could access it too. I am unable to do my work as there is no such capability on this app. One star is too much, half - and that's being generous. Period..Version: 1.3.7
✓ Outline navigation issuesAs with other users, since iOS upgrade, using the outline navigation no longer works. If I click any subsection under the outline (such as Summary and Recommendations), the app always navigates to the top of an article (always to Introduction). This obviously dramatically reduces the functionality of the app. I’ve upgraded to the newest iOS (13.1.2), ensured the app is up to date, and uninstalled and reinstalled the app - no changes. Please let us know when a fix will be available, thanks!.Version: 3.16.0
✓ Useless since the latest updatePainfully slow in both iPad and iPhone. Given the high price of subscription and additional cost for using it in mobile, the offline mode does not work well - takes ages to do search and then open up relevant pages..Version: 1.3.14
✓ Verbose and clinically uselessAfter practicing Hospitalst medicine for a little over 10 years now I can honestly say that up-to-date has been getting more and more useless. You can literally fit what is needed on one page consisting of presentation, diagnosis, and treatment. But all up-to-date gives you is a ton of nonsense..Version: 3.54.1
✓ Needs institutional supportThis app would be great if I could log on. It absolutely needs to add institutional support for universities with subscriptions..Version: 1.3.5
✓ Not working since upgrading iPhone softwareI love UpToDate and use it quite often at work. However every since I updated my iPhone to the latest software, it wouldn’t even log it me and keeps on giving an “error” message. I even tried deleing it and re-downloading it, same thing. It’s not an account issue because I can log in from my laptop just fine. It would be perfect if it would start working on my phone again..Version: 3.20.2
✓ Individual or HCA users onlyExcitedly downloaded this app as I have access via Athens... And could not log in! I was directed to the web browser. So, until it is updated, this app can only be used by someone working in the Hospital Care Association of America (HCA) which is the only institution listed under 'Institutional log in' or if you have an individual subscription. Is this restricted access is intentional?.Version: 2.10
✓ Not badNot too bad, but please update icon resolution so that it looks good on iPad..Version: 1.5.12
✓ No Athens accessI have Athens access on uptodate website but this app doesn't give you option to choose Athens access. So it's useless for users with Athens login.Version: 2.6.0
✓ Unlike the website, there's no Athens support.Unlike the website, there's no Athens support. Hence, it's useless..Version: 1.3.14
✓ Outline navigation not working in iOS 13Outline function does not work. Does not jump to desired section, rather goes to beginning of article..Version: 3.16.0
✓ Can’t navigate by outlineClicking a topic in outline will take you top of article instead of to that topic.Version: 3.16.0
✓ Need a fixKeeps freezing, doesn’t load or log in.Version: 3.54.0
✓ ADD VPN PLEASE!This would be the greatest app ever if you could log in through VPN. Think of all the university students that can't use it for that reason....Version: 1.3.9
✓ Too many bugsThe app becomes unusable after a few minutes of use. The developer team doesn’t seem to be working at all for fixing this freezing issue..Version: 3.48.1
✓ UpdateI can’t use the app anymore because it requires iOS 15 which I don’t have..Version: 3.62.0
✓ Crashes a lot since last iOS updateTrying to save the offline content seems to be a new problem.Version: 2.12.1
✓ Not too Up to datThis is not too “up to date” as you may think as this piece of information suggests you start introducing solid food in a baby of 4 months because of lack of iron, when there are a lot of really trusting resources like World Health Organization states that you should only give breastfeeding exclusively to a baby up to the 6 months and also says the iron of a normal term baby (>38 weeks) last until 6-7 months and that’s why you have to start the complimentary food to your baby at that age not before! So please correct that info since it look not UP TO DATE!!!!.Version: 3.18.0
✓ App not usable since last iOS 13.1.1 UpdateClicking on items in the outline doesn’t take you to that point in topics. This bug appeared since the last apple iOS update. Really making the app not usable..Version: 3.16.0
✓ Offline content not downloading smoothly.While downloading offline content it often crash and stop downloading and never progress to end. There are many other app who are providing smooth service without any pay like medscape. Hope someday I will proudly say that uptodate is best. Hoping for good user interface and smooth performance in coming days. Good luck.Version: 3.16.0
✓ App continues crashingUp to date website is amazing and really helpful However, The app always gives me failed to connect to server 99% of the time Useless app and not worthy to be used.Version: 3.54.0
✓ Dr t wCannot access, Athens user.Version: 1.3.7
✓ So unreliableContent is great but app hardly ever works. I have contacted the up to date team directly and they tried to fix but in the end couldn’t help. Probably only works 1-2% of the time. Otherwise it just gives error messages..Version: 3.54.1
✓ Too priceyIt sounds good but at $53/mo it’s too expensive. A friend said they had a free version but I can’t find it..Version: 3.14.0
✓ Need AthensNeeds Athens support to make this app worth while.Version: 1.3.14
✓ Can’t use library accessI’m a student and my school has a subscription however I can’t access it through the app so instead I have to keep using safari to go through my institution link.Version: 3.28.0
✓ No offline browsingI have no Internet access on my iPad and iPhone. It's not like medscape that can be used offline..Version: 1.3.0
✓ They want $89 to enable offline browsing!!!Offline browsing has been enabled for this app now - if you don't mind handing over $89 on top of your $369 or $739 2-year subscription. Surely the already massive fees are enough to justify this basic service, which costs them nothing to deliver. Wolters Kluwer has found a way to squeeze even more out of us. I'm sick of it - I'm not renewing out of protest - I'll use Google!.Version: 1.3.0
✓ Useless without AthensCan't comment on content as can't log in..Version: 1.3.7
✓ What's the point?!?UTD itself remains the excellent (if expensive) resource that it has been for >10 years, but what does this app add? It's nothing more than a dedicated browser, and I find the Safari interface easier to read..Version: 1.3.0
✓ Can't log in via AthensNot sure where the responsibility lies, but no good unless can log in (institutional use).Version: 1.3.7
✓ Athens supportReally does need Athens support to be any use. Deleted..Version: 1.3.14
✓ Too expensiveThey charge $499/year for basic subscription!! Too expensive..Version: 2.6.0
✓ Unable to open articlesUnfortunately, since the recent update, I haven't been able to open the articles. I can search and choose and article but all I can see is the outline. This is useless! Please revise!.Version: 2.2.0
✓ Institutional log in?My institution is not listed when i try to log in via my institutional account. Makes it a bit difficult!.Version: 2.14.2
✓ App crashApp crashes on login, please fix!.Version: 2.4.2
✓ Needs fixingWould be great if the institutional log in worked. My school pays a lot of money for this resource and I can never get it to work on my phone, both using Wi-Fi and using my mobile data..Version: 3.48.1
✓ Athens pleaseAs others have stated unable to log in with Athens so useless for NHS Doctors..Version: 2.30.1
✓ Lacks ability to log out remotelyLacks the ability to log out of other sessions from the iOS app. Eg. If you've logged in on pc and iPad then decide to travel with your phone but forgot to log out of the other devices then you can't access the app. Please add a way to log out of old sessions remotely. I'm paying huge $'s for subscription to this service and not letting me gain access is not good enough..Version: 1.3.7
✓ Great (when it works).Lets be clear, what I want is a RELIABLE source of information. That means both content and FUNCTION. The latest bug that needs to be addressed is freezing that happens after submitting a search. It doesn't even resolve after restarting the app or the phone; it just recurs which renders the app useless. Sorry to see such a great source of information wasted on bad software..Version: 1.3.14
✓ Broken since last update.Since the last update the app has constantly been crashing and taking an age to load articles. Often the article won't even load and just hangs forcing you to close the app. Please fix the bugs as soon as possible as it was a great app and a great way of accessing your subscription..Version: 1.3.9
✓ Very slowFreezes the whole time..Version: 2.0.2
✓ UselessIncompatible with NHS Athens log ins, which over 80% of the workforce in the UK will use to log in with. Therefore, useless!.Version: 2.5.2
✓ Crash after updateWas working well until the most recent update. Since then the app won't work for more than 10 seconds.Version: 2.30.0
✓ No good for Athens users!Unfortunately users who access uptodate content via an Athens login cannot use this app..Version: 2.0.0
✓ Bad App, Great ResourceThe app does not seem to be adequately functional and I am only able to use it on the desktop. Is this because they would rather we pay the mobile upgrade fee to have it all downloaded on our device?.Version: 3.54.1
✓ UnusableUnable to click on any heading after searching..Version: 3.62.2
✓ Minor formatting issues detract from new updateNewest update seems to load faster but now has formatting issues for example the paragraph headings now run into the first sentence and headings and topics don't appear to be as well hyperlinked within the paragraphs. The update has also changed the font from Arial equivalent to Times. Both make it less visually appealing and slower to read, I will await with interest whether this is going to be changed. Content remains the same, very good. Certainly still recommend this app, and agree with other users that it would be great to be able to download topics to read offline eg. On aeroplanes or when internet coverage is sparse..Version: 1.3.8
✓ Needs institutional loginCan't log in through my institution as I can on the web service. Any way to fix this?.Version: 1.3.5
✓ Needs Open Athens login supportNo Open Athens support makes the application useless for NHS staff..Version: 3.4.1
✓ Offline content unreliableI payed extra for it but if you’re in an area with poor WiFi (like, where you need offline content) it sometimes works and sometimes not. It suddenly decides that you never set it up and you need to start over. I used Epocrates for years and am using it more again. Not as complete but it always works..Version: 3.4.1
✓ ProblemApp is bot functioning … I keep pressing on the items I want but it is not working .. please fix it.. this app is essential for my work..Version: 3.62.3
✓ No access with Athens institutional loginNo access with Athens institutional login.Version: 3.10.0
✓ Not workingApp has not been working the last couple of weeks. I deleted the app and reinstalled and now I can’t even log in..Version: 3.52.1
✓ BugsThe application is completely unstable..Version: 3.58.0
✓ CrashApp on iPhone and iPad crashes since update. The app is unusable. An app that costs $700 should work. Please fix..Version: 3.62.1
✓ If your in the U.K. Read thisI work in the NHS. We have access to this through my employer. There is no Athens log in so it's useless. The only institutional log ins are American HCA..Version: 2.20.0
✓ New version layout is awfulUptodate is amazing, the iPhone app was great. The new layout is awful..Version: 1.3.8
✓ Bad updateThe new update broke section link scrolling for phones on older iOS..Version: 3.16.1
✓ Needs integration with AthensPointless given that Athens login not integrated with app.Version: 1.3.14
✓ Needs institutional supportFor those who use their institution's support to login and don't have their own personal login the app is not very helpful. However, this seems to be a relatively easy problem to overcome if UpTo Date chose to address this issue..Version: 1.3.7
✓ Still no open Athens accessThis app maybe quite good if it can be accessed. In the UK, through the NHS, often access is via open Athens and the app can’t currently be accessed via this. Please fix if possible.Version: 3.20.0
✓ We want AthensAnd we want it now.Version: 1.3.14
✓ Sign up problemI cant sign up this, when i open the app it says log in so k dont have a curent acount i need help.Version: 3.26.0
✓ AAVery Good app but unable to email articles. Needs some improvement..Version: 1.2.1
✓ Amazing but broken with recent updateAmazing app with high quality reliable medical knowledge at your fingertips, but unfortunately what was a nearly perfect app was broken with the most recent update. The skip to section of the table of contents of articles works properly as it always has, but the drug information pages no longer skip to the right section, it is always wrong and several sections down resulting in having to scroll through huge amounts of information to get to section needed. I ended up using pediatric renal dosing of a medication instead of adult renal dosing because it jumped to the wrong section and the table didn’t have a title to identify that it was for pediatric instead of adults. Please fix this immediately! It makes looking up drugs on the app useless and have to rely on desktop for web browser version.Version: 3.44.0
✓ App doesn’t openSubscribed but the app doesn’t open! What’s up?.Version: 3.18.0
✓ Doesnt work!!!Crashes!! Cant open it!! Plz fix.Version: 1.3.0
✓ Can’t update over Cellular DataUpdate offline content is not allowed over Cellular Data pla. Can you kindly fix this issue plz Thanks.Version: 3.20.0
✓ No Athens supportThought I would try despite the other reviews. Still no option to login to the app with Athens which is a real shame for such a great resource..Version: 1.3.7
✓ Good appI will keep this app, but you NEED to add ability to use while connected to an institutional VPN. I don't have individual access but can access everything via VPN. This needs to be available in this app..Version: 1.2.1
✓ Up to date.comMy experience is not great. Fir several months i dont get my credits didplayed . I am a member of one of the Edmonton PCN.s When i try to discuss it i always have to leave a message but no one returns my call. Dont waste your money, there must be better ways of getting relevant updates. Abcdefgh22.Version: 3.56.1
✓ Institutional Login Needs WorkThe Uptodate app requires far too many institutional logins. Very clunky..Version: 3.54.1
✓ Logs out every timeThis app logs me out every time I look away. Incredibly frustrating..Version: 3.46.0
✓ RubbishCannot login via Athens!.Version: 1.5.12
✓ Athens support.Can this be updated to enable Athens users to login?.Version: 1.3.14
✓ Ios 13I can not go to summary dictionary When I press on summary it keep my at the start of the topic.Version: 3.16.0
✓ UnusableDoes not work since the most recent update (freezes after using the search function), with no apparent plans for repair. Deeply disappointing..Version: 3.62.2
✓ Offline content not accessibleDownloaded 1.7 GB of offline content, but app will not access it. Otherwise great app..Version: 3.50.3
✓ No Athens or U.K. Institutional loginUpToDate is a brilliant resource. It's just a huge shame they can't haven't put an option for Athens login or UK hospitals on the app, making it useless. I'll keep it on my phone in the hope that this will be sorted out by an update one day..Version: 2.16.0
✓ Needs Open Athens SupportAs others have stated the app needs Open Athens support to be used by the vast majority of NHS staff. The fact that it is still not available seems to me a deliberate ploy to make the user spend more money..Version: 3.14.0
✓ Completely lacks dark modeThis app has not been updated to support basic iOS features, such as dark mode. Of note, every other app on my iPad has been updated appropriately to support dark mode. The net result is an incredibly poor user experience, as users like me are suddenly blinded by a white app background when switching amongst apps. Developers, please update the UpToDate to support these tentpole features..Version: 3.18.0
✓ Doesn't workFor a hefty price tag, one can only wish it works, so we can use it..Version: 1.3.0
✓ Tempted to stop subscribing due to the priceAs time is going on Uptodate is becoming more and more expensive while the rest of the web is becoming more accesible and cheaper to access. Charging extra for functionality on mobile devices seems like a profiteering kick in the teeth for loyal subscibers like myself..Version: 1.3.7
✓ Freezing after searchVery disappointed that a recent update has prevented my usage. The program now freezes everything after a search is performed using iOS 15.8 which is supposed to still have support..Version: 3.62.2
✓ No Open Athens accessPlease fix buy that prevents NHS staff from accessing via Open Athens.Version: 3.44.1
✓ Institutional account login doesn’t workI selected Institutional Login and the list only has one option. Tried it anyway (why not) and of course didn’t work. Instructions said if your institution isn’t listed just sign in on the main page. Tried that and it also didn’t work. No link for help, so there’s apparently nothing I can do - can’t use the app..Version: 3.18.0
✓ Dreadful app for a brilliant resourceUpToDate is one of the highest quality medical resources available - but this app lets it down mightily. It is slow, the updates take forever to install, I've had crash after crash, and ended up having to reinstall. This could be so much better - I've been terribly disappointed..Version: 1.3.14
🙂 UpToDate Positive Reviews
UpToDate works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UpToDate.
⛔ UpToDate Problems
