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Ecobee Smart Thermostat App Complaints & User Negative Comments 2024
Ecobee Smart Thermostat app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ecobee Smart Thermostat? Can you share your negative thoughts about ecobee smart thermostat?
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Ecobee Smart Thermostat for Negative User Reviews
✓ Works very wellEdit sept2-14: Any updates coming? Would still be nice to be able to control smart plugs, humidifier/HRV from the app! This app works very well for basic thermostat functions. It would be very nice to be able to control my smart plugs from the app. The web portal/website isn't very iPhone friendly so using the app for more functions would be much easier..Version: 2.3.1
✓ BuggyNeed to have some proper development and interoperability testing between both the thermostat and present version of the smart phone application. As stated in other reviews it is very buggy and slow. Several times so far I have had to reboot phone in order to get past " pick thermostat " screen. As well not all devices I have connected and accessible from the thermostat are accessible from smart phone app..Version: 2.0
✓ App doesn't respondApp isn't working with the wall unit ... Very inconvenient for a paraplegic!.Version: 2.3.1
✓ Great concept, but...I wanted a setback thermostat that didn't require reading a manual to remember the double key presses or cryptic UI. The ecobee GUI and touch screen is generally intuitive to use. Very easy to set up a schedule on the thermostat itself. So that is a great success as my wife will be able to use it rather than constantly override the programming in our previous Honeywell models (totally defeating the purpose). The idea to be able to remotely monitor and control the stat from my iPhone was also attractive. I had a few problems getting the wireless working but their tech support was excellent and we got it working. NOW THE BIG BUT... the iPhone app does not mirror the current settings nor does it display the correct temperature. The website displays the wrong temp too. So it needs more work but has a lot of potential. I am looking forward to an upgrade that displays the correct temp and status...Version: 1.2
✓ No ios8 supportHope they release an update for ios8.Version: 2.3.1
✓ Decently functional; missing a few key featuresUseful to turn on heat on the drive home, or to check current house temperature. Would be nice to be able to change the schedule, which would look great especially in a much needed iPad version..Version: 2.3.1
✓ Doesn't workThis worked great when we first installed it. It's the only one that works with a whole-house humidifier. However, this app hasn't been working for a couple of weeks now. The actual thermostat no longer functions properly either. When changing temperature, the app and thermostat will slide to change temp, but pop right back where it was. For instance, if current temp is 72 and I try to change to 68, I can slide the control, but when I take my finger off, it pops right back to 72. Up or down, no matter what the attempted change, just does not work anymore. Doesn't work 99% of the time! Called for support, service updated, but still doesn't work. Tried hard restart on phone for app, tried deleting and reinstalling the app -- doesn't work!.Version: 2.3.1
✓ Good TStat - Poor AppI'm glad to have the exobee thermostat, as it was the only remote control tstat that would operated my complex system ..... but jeeze guys!! If you can make a great tstat, can the app to control it be ao tough? This app stinks. It locks up. I can change temp, but app remains at same temp as before. But most times it just doesnt work at all. Please update this app!!.Version: 2.3.1
✓ Few issuesThe temperature jumps back to the original setting when adjusting from iPhone 4S. Very frustrating!!!!.Version: 2.3.1
✓ Missing ventilator controlThe app is missing a control to operate the ventilator feature of the thermostat. So if we are away for a extended time we can't refresh the sir in the house. Otherwise a good app..Version: 2.3.1
✓ Saving moneyI'll provide an addition star when the temperature setting is a dial rather than a slider. Much too hard to accurately select a desired temp. The fifth star will be added when programming functions are added. Everyone has discussed the benefits and now id like to see ecobee higher some talent to create a better iOS app and better website controls..Version: 2.2.3
✓ Limited functionality, changes don't stickCan't set a schedule from within the app. Can't use the web interface from safari as certain major features (e.g. temperature selection) are broken. Sometimes for whatever reason a hold temperature from within the app won't work. Also seems that "until next program transition" option always immediately resets to whatever the program says. As a positive, the iPhone has higher resolution and a better touchscreen, so it is an interface improvement when it works..Version: 0
✓ Blind people do not buy this thermostatUnusable with voiceover..Version: 2.3.1
✓ Could be betterThe App appears to be a virtual representation of the actual thermostat but is missing several thermostat features or the information is wrong. Can't program schedules. Weather 'temp' displayed does not appear to use remote outdoor sensor so is incorrect. Can't see or edit 'settings' or 'sensors" information. On the positive side, you can change the current temp setting and set the fan on or off. Since i'm using from my iPad I find the regular website interface much better as it allows all settings to be changed plus displays all sensor temps / graphs..Version: 2.2.3
✓ Huge Waste of my TimeInterface is poor on a biblical scale. Information is just about always incorrect too - it caches data on the app side and even if everything is absolutely perfect and online - it doesn't go out to the server and fetch. I usually see the last temperature and set point from the day before and can't coax it to go get new info - even with a restart. Go to press a button and it frequently swaps screens of its multi-screen interface out from under you just as you press. Having to switch back and forth between screens to get to functionality is a pain as well - that interface is sort of a cop out or admission that they just can't make it work in a reasonable manner on an iphone/ipad/itouch like everybody else. I frequently get logged off because of this - probably a couple of times a day. The log out button pops up underneath my finger just as I'm pressing something else. I have two ecobee thermostats. Things originally started out better than this but are going down hill fast. I've just given up and walk to the thermostat like I did with a $20 model. It's easier. Ecobee was a big waste of money..Version: 2.2.3
✓ Update for iOS 8???This app is great when running properly but since updating to the new iOS, the app isn't as polished as it once was. I'm sure it will be fine once an update comes..Version: 2.3.1
✓ It's Ok but...Not to bad. They should offer at least more languages for the thermostat (french, spanish??)And why can't we have an access on the IPhone to the sensors install in the house ? (ex: wine cellar). Comming soon ?.Version: 1.3
✓ A decent first effort with one big caveat.I was thrilled to finally see the release of this app. I have downloaded it and it works well and feels just like the thermostat interface. However, the programming and settings function are not available which makes the utility of this application very limited for our application. To elaborate, we like to turn up the heat at our Lake house on the trip up just before we lose cell reception in the mountains. Because we frequently have guests at the house we must have the thermostat set to revert to programmed temperatures at every program transition (wake, home, asleep, etc) to prevent large heating bills/freezing possibility. This means if we turn up the thermostat just before we lose cell reception, if it coincides with a programmed temperature change it will override our change and we may arrive to a cold house. Having access to the programming/settings would enable us to change the temperature on any given trip and ensure that it stays that temperature until we arrive. I await version 2.0 with these functions!.Version: 0
✓ Very slow to update appHello!!! Is there an update for iOS 8 coming soon, because it does not work well..Version: 2.3.1
✓ Great device, but limited appI just set up my smart thermostat today and I really like the idea of what they're doing and I love the idea of the iPhone app. It's a little disappointing that the app is so limited. It's great to be able to turn the stat down remotely, but I'd love to be able to turn on/off accessories and view additional sensors. In short, I'd love to have full functionality. Looking forward to updates..Version: 2.2.1
✓ Compatibilité avec la version 4.3 du iphoneMy thermostat started to bug since the update of my application?? I don't Know if it is related, but it never did that before....Version: 2.0
✓ OkI just installed the ecobee thermostat. It's pretty simple to install and you won't need an A.C. Company to do it. My only complaint is there was no power supply in the box. That meant I had to run to radioshack to get a power supply. This app is pretty cool and made up for the power supply being missing. However, the application is limited. For example it won't tell you if the thermostat is disconnected from wifi like the web portal does. This led me to a high bill because I thought the system was off when in fact it was on..Version: 0
✓ Basic FunctionalityThis app has very basic functionality; cannot make changes to the programmed times. If you want that option you will need to login to the web-based site..Version: 2.2.3
✓ Slower than previous versionThe new version is slower than the previous version. Takes more time to connect to the server. There are various bugs : I randomly get a screen where I have to pick my thermostat and there nothing to select. I also get an error saying that it wasn't able to connect to the server. Going back to the previous version..Version: 2.0
✓ Not bad, but too basic.The interface honestly works better than the interface on the thermostat itself. However, it's very, very basic and limited in what it can do. You can see the Temp, change the temp, and not much more than that. This app needs full functionality. All of the features on the thermostat need to be available on the app. It's a VERY powerful thermostat that is feature packed. That said, I don't want to stand in my hallway for hours playing with and learning about each feature. I want to be able to use my mobile device to remotely look at those settings when I have the free time to do so. It's the reason I bought this device. If I would have realized the mobile app was so limited, I would have considered other (CHEAPER) options..Version: 2.2.3
✓ Good but needs some improvementsOverall this is a good product but it needs some improvements on the iPhone app side. First, it should refresh itself more often to get the current temps, etc and/or give you an option to manually refresh the data. I also frequently have issues connection via the iPhone app, keeps prompting me for login info even though I put in the correct data. And, why cannot you control the ventilator from the iPhone app or the website. If you notice you have a high humidity situation and want to kick in the ventilator at max to lower the humidity there is no way to do it unless you are physically at the home which kind of defeats the purpose of the whole "remote aspect". Also, other then perhaps some of the WIFI settings, you should be able to change / edit any and all settings that you can do at the physical thermostat itself. For vacation homes, this is the whole purpose of wanting a product such of this! I'd also like to see better control of the ventilator in relation to humidity control, it seems to have some issues there... You would think if the humidity set point versus the current humidity were off by five or six percentage points it would take more corrective action via the ventilator, it does not appear to do so... Despite my complaints I would recommend the product..Version: 1.3
✓ NEEDS UPDATEThis app needs an update for ios 8..Version: 2.3.1
✓ App and Wall DifferWorks great functionally, however I have 2 thermostats and the fan/cool/heat status icons do not seem to appear when controlling one of them so cannot tell if the fan/cool/or heat is actually on. Works fine on the other thermostat..Version: 2.3.1
✓ Update?We need an update...iOS 8 doesn't function properly!! Loved it up until that happened!.Version: 2.3.1
✓ Update?Like the app, however the latest rev continually crashes back to the login screen. Full disclosure: I (still) have an iPhone 3S. I'll give it 3 stars anyway, because other than that, it's pretty good..Version: 2.3.1
✓ Thermostat A+. App C-This app does not help ecobee sell thermostats...in all honesty it probably hurts sales. Lets hope we get a full featured iOS 8 compatible app soon...for all ecobee legacy thermostats...and not just something new for those who upgrade to ecobee 3..Version: 2.3.1
✓ Horrible customer support for an inaccessible application.My comments may not be of general interest; I'm totally blind, hence use the voice over feature available in iOS. Using this app, it was impossible to make any adjustments. I wrote Ecobee tech support and they made it clear and no uncertain terms that they couldn't care less! I should mention, that my mother, though elderly can see perfectly well, but she had trouble figuring out how to make I just mints to the thermostatthis using this app also.. Needless to say, I exchanged the ecobee for a honeywell and both my mother and I are easily able to adjust all settings using Honeywells iPhone app..Version: 2.3.1
✓ Ugly appNo portrait view almost impossible to manage more than 1 AC. Ugly UX.Version: 2.3.1
✓ UnreliableAdjusting the temp on the app does not always update the thermostat. If changing to 22 to 20 for example, it goes back to 22..Version: 2.3.1
🙂 Ecobee Smart Thermostat Positive Reviews
Ecobee Smart Thermostat works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ecobee Smart Thermostat.
⛔ Ecobee Smart Thermostat Problems
