Ecobee SmartBuildings Negative Reviews

Ecobee SmartBuildings App Complaints & User Negative Comments 2024

Ecobee SmartBuildings app received 12 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ecobee SmartBuildings? Can you share your negative thoughts about ecobee smartbuildings?

Ecobee SmartBuildings for Negative User Reviews

✓ Doesn’t workIt doesn’t list my company thermostats on the app. I’m able to view them from the web portal so they exist. Just seems to be with the app. I’ve reinstalled several times but no change. You can access the web portal via Safari. I would just recommend doing that instead of installing this app..AMT11Version: 2.13.0

✓ The consumer app is terribleI was forced to switch from the ecobee app to the SmartBuildings app. And I loss so much control of this stat. Hopefully, they will correct this quickly. Or I will have to buy something else. This app does nor allow me to control most of what they said it would do..Alco4517Version: 2.13.0

✓ Shameful lack of supportThis App — along with Ecobee Smart Buildings in general — has virtually non-existent tech support, which is shocking because their residential free support is outstanding but their paid subscription based Smart Buildings doesn’t even allow you to directly reach SB support. Instead you have to go through residential then they forward your request to SB and then you wait and hope anyone ever gets back to you. If they even ever do, even when you report issues and bugs with the platform and apps, which they are very reluctant to ever admit, they never fix them. —— Update: I wrote that review almost two years ago. Never published it because why bother. Checked the app again to see if they’d finally updated it to fix that you can’t pair sensors, you have to disconnect from this app and install the residential app, pair the sensor, disconnect from residential app and then come back to this app. Again— this is a paid subscription business product. Have they updated the app and fixed that and many other bugs? TWO YEARS LATER, NO..RPJRLVersion: 2.13.0

✓ App Does not workApp does not work with the iOS 13.Truth68Version: 2.6.0

✓ Not working on iPhone 11App will not load on iPhone 11 Pro Max..Colin OscopyVersion: 2.6.0

✓ Not Very UsefulThe SmartBuildings app has very limited control over devices. If you're looking for a mobile app to control multiple thermostats at the same time, this is not the answer. This app is not even as functional as the standard Ecobee app and adds none of the SmartBuildings features. Phone support is non-existant..BsmoneymakerVersion: 2.10.1

✓ Overpromise and underdeliverUnfortunately the entire Smartbuiding app and web portal fail to deliver on the basic promise of group scheduling of multiple thermostats. First, the mobile app lacks any scheduling or device setting features at all. It’s almost useless. The portal, which is designed to do the heavy lifting and which touts group scheduling as it’s main feature, does not allow you to set schedules across multiple thermostats by group, unless you limit your comfort settings to the default “Home, Away or Sleep.” These setting do not make sense for a commercial building, nor are they adequate for a Commerical location. Forgot trying to setup an “Occupied, holiday or unoccupied” comfort setting, because you cannot copy any of it over to your other thermostats. Sadly, ecobee’s Smartbuilding platform fails to deliver on the most basics promises..Loanarranger1Version: 2.15.0

✓ Zero starsApp hasn’t worked in months. Back when it did work, it was horrible. You can do so much more with the regular ecobee app. Since SmartBuildings is a paid service, I would expect better functionality and reliability. FAIL..EthanTylerVersion: 2.15.0

✓ Hasn’t been updated in years, doesn’t workThis app won’t even log in anymore because it’s years out of date.SomedatapacketVersion: 2.13.0

✓ The app is bare bonesSo we have used the app for a month now. It’s bare bones. It doesn’t do half of what the ER app does. It needs a serious upgrade the consumer app has more functionality. Tech support is slow to respond, love the concept but the whole thing needs work..JabenrothVersion: 2.13.0

✓ Not recommendedHow good is an app that doesn’t work and you can’t get qualified help from support to fix it? After multiple emails and calls, I had it with ecobee smartbuildings. Don’t waste your time on it..HvdW-NJVersion: 2.13.0

✓ Easy to use but lackingThe app seems to be fast and works fine but lacking features. Would like to see it on par with the website features. Edit push multiple thermostates, edit more settings like energy settings, comfort settings, temp range, alert settings, passcode settings. Ability to see the reports!.CachexxdbVersion: 2.15.0

Ecobee SmartBuildings works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ecobee SmartBuildings.