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- 88.5SAFETY SCORE
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Vagaro Pro App Complaints & User Negative Comments 2024
Vagaro Pro app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vagaro Pro? Can you share your negative thoughts about vagaro pro?
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Vagaro Pro for Negative User Reviews
✓ It could been betterI cannot edit most things and have no idea how to remove the star rating reviews.Version: 3.6.4
✓ Nothing makes senseThis app is very difficult to navigate and nothing makes sense as far as settings and where to find certain features. I feel like this app is a much less detailed version of Vagaro as a whole and it’s pointless to have because I can’t even find half the features I can get to through a desktop computer logged into Vagaro. I can log into Vagaro on my desktop computer and navigate Vagaro just great. However, the app is so confusing.... there is no clear settings option to choose, no menu, and I have to find my list of services to edit by tapping notifications which makes zero sense..... when I pull up my business profile I have to constantly re-save all my info because it doesn’t actually save it when I tap save. When I pull up my business profile again all of the info I just entered and saved is gone like it never happened. This app is supposed to be compatible with my iPhone but to say I’m extremely frustrated is an understatement..Version: 4.6.2
✓ Not freeNeeds an online account. This should be stated clearly in the app description. Deleted..Version: 2.8.9
✓ Issue with reportsHello, I am enjoying the iPad app but so far only dislike that when generating a report ie. transaction listing or sales summary, there is only the option to AirPrint and no option to create a spreadsheet in apples numbers being the apple version of Microsoft’s excel, or even just the option to potentially email the report generated. Also the option to add photos to notes would be good Regards Lauren.Version: 4.0.9
✓ Not a fan of the new interfaceI love the Vagaro pro app in general, but they have done so many new updates to the interface in the last month and I’m really not a fan of it at all. The weekly calendar is now so spaced out that I can’t see my week as a whole with out scrolling all over the place. The 15 minute blocks are too big and it spaces things out way too much. You used to be able to see if an appointment was overlapping another and it would show by how much because the booking would become translucent when you tap in. Now you can’t see how much it’s overlapping anymore and when you tap to move an appointment, the screen freaks out. I also miss the feature where you could go to click to select the month and it would bring up the whole calendar and you could visually see which date you wanted to skip to. I really don’t like a single thing they have changed in the last month. I’m so incredibly dissatisfied. The app was so perfect before. I loved it. Now I’m considering switching booking systems. What a major disappointment..Version: 4.5.6
✓ No access while on holiday overseas?I’m completely locked out of Vagaro pro, both through a web browser and the Vagaro pro app. Zero access, can’t schedule any of my work for when I return. All because of my overseas IP, I need a vpn to access my software that I paid for. Awesome..Version: 5.3.4
✓ New update has really spoilt itThis app used to be very good. The recent update is awful, not a happy customer ☹️.Version: 4.5.3
✓ Not too keenMay only problem is that they have a habit of doing planned upgrades in the middle of my day. I cannot access my booking system during this time and my day is ruined when this happens..Version: 3.8.5
✓ Back up customer service is not to a high standardUnfortunately the back up service from this company is not good, I have had a few issues which just don't seem to get sorted out, including money been taken from my business account without permission and no follow up on problems with the site issued on the chat line. The app it's self has some really good aspects but the service doesn't cut it fort me..Version: 3.5.6
✓ Clients have booking issuesI CONSTANTLY have clients (usually new) have a tough time getting through the booking process. A lot say it glitches, they think they’ve completed the process and turns out they haven’t. I get contacted a lot by them asking me to book for them. I think the glitch happens usually when using their phone to book (less glitches happen when they download the app) and it gets to,the part where they need to store their cc. It freezes or goes back to the beginning. It extremely frustrating and the only reason why o feel the need to switch. I run a solo business and the glitch issues could be turning away new clients I have no idea about. I’ve tried to ask Vagaro customer service why this happens and how do I coach clients through this? They say to download the app. Well, little old grandmas don’t want to do that. They need technology that works, easily!.Version: 4.4.8
✓ Love what it has to offer... but the actual software leave much to be desiredConstantly logging you out WHILE YOURE ACTIVELY WORKING! They recently made changes to the forms which has become a huge safety/legal issue for me and I’m trying to figure out how to correct it. I would seriously hate to switch to another system but I have to start looking because I can’t leave myself open to legal issues. It won’t let you collect customer demographics in required forms because “it requires an account to fill it out” then doesn’t require the customer provide demographic information? Update: called customer service. Was told they intentionally removed customer demographics DURING A PANDEMIC. So now it it more time consuming a difficult to collect contact tracing information plus the legal and insurance issues that come with not collecting appropriate demographic information. I was told it was “redundant” to require a login (that requires only name and email, by the way) and to require the customer answer demographic information like their date of birth and address. Lowered rating to 1 star. The app is glitchy. I will be looking for an alternative. It’s sad because I actually really like the features they offer and it will be a huge pain. But In the end I pay for the app for convenience and now that is fully gone. Not to mention it is one of the most expensive ones..Version: 4.5.2
✓ CrashesClients try to book via online and it crashes and does not let them book. Other than that the app is okay..Version: 5.2.8
✓ Vagaro Payments AVOIDAvoid Vagaro payment/ merchant services. Constant problems, charging credit cards even after memberships are cancelled. Support is terrible and takes days to resolve. Avoid avoid avoid.Version: 5.4.4
✓ StrugglingStruggling to find the online booking system:(.Version: 4.8.1
✓ Not happy!!! Avoid this company!!Not happy with this company at all, I’ve left 3 emails, called numerous times and left 2 voice mails and still they don’t reply! They took a months subscription from me when I didn’t sign up to anything, I had a look at their app and deleted it soon after 2 mins and haven’t proceeded to use any service of theirs yet they still charged me £20!!! I did not authorise for them to take money from my account. I am not happy about this at all poor customer service, in fact no customer service at all! Avoid using this app and company and you will be ignored..Version: 4.5.6
✓ HorribleI had been using this app for at least two years and at first I was happy with the ease of using it however they recently updated features that seemed to work well until two clients that got blocked from my business left reviews out of spite and Vagaro allowed this despite them not being active clients of my business. I reached out to resolve this problem and was told there was nothing they could do which was often a response I got from them when I expressed any concerns. Allowing us to block clients should block them from all activity towards the business not just booking. This is extremely counterintuitive which their representative said to me during my call. No way am I going to pay for a site that has no regard for my business and the lies these clients have tried to spread about me because they were unable to get what they felt entitled to. So I’ve cancelled my account and will not be coming back. I used to refer a lot of business to this company but that has all changed..Version: 4.0.5
✓ Hate itStill prefer older one this new one not better than before too white no have colour separate.Version: 4.5.3
✓ Worst customer service ever!Wish I could give us app zero stars.I spent six months building my website and moving my clients information into this app and for four years I regretted it. This app makes its money by charging you for services you do not get and then when you ask for a refund they give you a run around. If you contact them through email they require you to give them a call when you call them your phone call will be dropped when you demand for someone to call you back through email they will tell you that their policy is to not give refunds even if it’s for services you did not request or receive. I wish I would’ve save myself the headache and gone to a totally free site like Square. Schedule a stay or Mind-body are also known for taking care of their customers much better than Vagaro. My name is Square website it’s so much nicer completely free and my receptionist like it better for scheduling clients, it integrates with my Instagram, and allows clients to book straight from an Instagram “book button”..Version: 4.6.5
✓ Not made for clients.I’m a photographer and I applied for the Vagaro to make my clients an opportunity to book through their website using credit card. The app requires you to buy a membership immediately if you want to sign as a merchant and start booking with credit cards. When you buy a membership you finally discover that Photography is not listed their as a business and you can not precess your application. After contacting their support and waiting 2 hours to get finally a reply on their live chat the support member told me “I can just put smth their” which will get me through. After I did it still was said they will contact me to clarify details and no one of course haven’t contacted me since. In a meanwhile they were right on time to charge my credit card... well that’s not it yet. Then they have a promotion which costs 10$ a month so your local clients can find you. Guess what. It’s doesn’t work with photography too. They want to see only “salon, spa or fitness”. Really? So I’m a legit business can not be promoted as all the rest people? Paying the same amount of money as they are? And the last but not the least. My portfolio also can not be featured on Vagaro page because again it’s not “salon, spa or fitness” So what is the point staying for me with this company? Well maybe because I spent yesterday the whole day to do my account. But Vagaro - This is an absolute professional discrimination. And you need to solve this..Version: 3.9.8
✓ Cancellation PolicyIf you try a 30 day free trial. Be warned that they will charge you even if you don’t use it. You can’t cancel your account online. No pre warning email of a tax invoice of an incoming deduction. You have to call it. They won’t even refund you. Bad customer service and morals..Version: 4.4.1
✓ Not user friendly, spinning wheel of death is often.So many things could be better.Version: 5.2.7
✓ Horrible update!Update 10-16- they updated again to change the color of the calendar to somewhat resemble the old look. It still opens at 12am. The request badge is still blocking the service. The color coded status bar is still on top on the appointment and still really hard to see. It was much better on the side with the badge. The color is much better and it is easier to look at but it’s still too light/bright. It really needs to go back to the previous calendar look. I do like the agenda tab. That’s new and I like that. The latest update has made work life so much harder. If it ain’t broke don’t “fix” it. The sterile white color. The horrible double booking. You can’t read the appointments, they expect you to turn the phone..... They changed the location of request, returning, new icon so you can’t read what services they are receiving. Upon opening the app it starts at 12am so you have to scroll down to start. It takes forever to swipe through week view. There’s no “today” button to return after you swipe weeks out. At this point I am going to go to square appointments. I didn’t want to use them because of the the layout but since it actually looks better than vagaro there’s not reason not to. I have reached out on Facebook with no response from vagaro. If things go back to the old look I will change my review. 2020 strikes again..Version: 4.5.5
✓ Update does not workUpdated as prompted and now I can’t access my account or complete my work. Thankyou.Version: 4.5.3
✓ CrashesCrashes when trying to open clients. That's enough for me, wont be subscribing, will try other apps!.Version: 3.1.1
✓ Bad for businessThis app has has so many issues and bugs that affect your business. It consistently logs you out, force closes, and doesn’t let you login. I cannot login to see my available dates and times, I have 16 appointments that I need to book, and I 6 customers I have to check out. I understand it’s not the reps fault, but I pay $55 a month for an app that is constantly faulty! The issue before this was the EMV reader not working at all. And I updated it and followed every step they said to and it’s extremely embarrassing to ask a customer to come back the next day so you can complete the transaction! I’ve had 4 customers schedule appointments and pay deposits and all of a sudden the appointment disappears and the deposit is returned to them. I’ve used Acuity and Square in the past and had no issues like this. I was recommended to try Vagaro and I’m starting to regret it. Customer service has absolutely no resolution and I’m losing money. Performing a service and not being able to be paid for it? I don’t think so..Version: 4.9.6
✓ ReviewUnfortunately my guests and clients have had nothing but issues with booking in. I’m sure I have lost business due to these glitches. Disappointed.Version: 5.5
✓ Somewhat good for booking but not for merchant servicesI’ve used this service for 5 years now their fees are more that Square so I only recently started used their merchant service just for the credit card capture and to charge no show fees, unfortunately clients can use cards that are not valid, or gift cards. So we still can’t charge a fee. No shows/ cancelations and invoices don’t matter any way as a client can simply book again using a different email but same phone number, creating duplicate accounts. Sometime accounts cannot be merged or combined into one person because it will be “locked”. The merchant service only works if you do a deposit from the beginning, not a credit card capture. I would like a deposit for only specific services or service providers but that is not an option. Glitches are somewhat frequent but usually clears itself up within a few hours. I’m considering investing in the square appointment system as we haven’t had any issues with their merchant in 5 years, or hopefully Vagaro would allow square to integrate but I don’t see that happening any time soon. They need bookings to require a phone numbers not just email and more flexibility with their merchant services. Other than that their booking capabilities are good but not strong enough to out weight some critical points..Version: 5.0.2
✓ New update for iPadHave used this app for years now. Every now and again an update will change things, but nothing major. A few bits, like taking away the ‘Day’ of the week an appointment is when looking at a clients booked future appointments, after complaining still hasn’t been put back, which is annoying but can deal. The last update made some serious updates and they were absolutely horrible. Have updated a week ago to fix some of the issues. So on your phone it’s working, but on an iPad it’s all still wrong. So instead of booking while I’m at the salon on my iPad I have to get my phone out, as it’s very confusing what’s available. I’m trying to give them time to fix the issues but, communication on Face book has stopped and nothing to say they are going to fix the app for iPads. Very disappointing as I used to be very happy with the app. Will be looking for something new as I won’t be able to work like this during Christmas! Changes on iPad ASAP please!!!.Version: 4.5.5
✓ Good but needs workGood App but could do with some fine tuning. Not as user friendly as it could be.Version: 4.0.8
✓ Always crashingSuch a frustrating app to use… every time I use it, I need to close and restart the app at least 3 times because it glitches, shows the wrong schedules, won’t load… so many more issues. I want to be a fan, I always update the app when there’s an update available. Definitely switching to another scheduling system..Version: 5.2.8
✓ Fitness and yogaThis is an amazing app for salons. However, a lot more needs to be done so that it works for fitness and/or yoga studio. The gift certificate works on services but not classes. Kid friendly feature in facility information is mandatory. Your only options are ‘no kids’ or ‘kid friendly’ which can be misleading if you have a studio that does not have child care but want to run one kids yoga class a week. 3rd, facility hours only have one time slot, so if you are running an early morning class, a 9:30 class and an evening class you only have the option to put open from 6:00am to 8:00pm which is not true for most studios. 4th, daily deal feature is great but not practical for fitness/yoga. We need promotional codes. 5th, packages don’t have an expiration date when customers purchase online. For your clients I felt it was more user friendly than mindbody app and their suppose staff is great....which why I am still here now. They said some of these issue will be fixed so I’m going to wait a couple more weeks..Version: 3.9.2
✓ Worst costumer serviceI just started my business a few months ago and I signed up a trial for Vangaro, Booksy and also massage Book to compare and decide which one will works better for my business but unfortunately I did it in a wrong moment where I didn’t have time to try effectively and the trial period expired for all of them. When finally I was ready I contacted them and ask another opportunity since they can see on the back side that I haven’t use it and Booksy and massage book understood immediately and gave me the opportunity to try again unlike VANGARO that without any chance of argumentation said no and also charged for the subscription even though I did this request BEFORE the trial period expired. I opened a complaint and request my refund and they didn't try for a moment to understand my situation. Now I lose $35 and I decided not use it since I saw that it’s a company looking just for $$ and not support the small business..Version: 4.9.1
✓ They want $25 per month after free trial??????No way.Version: 2.8.9
✓ Lisa McClellan, Salon ownerVagaro Pro scheduling has been great for our salon. However they made over $1000 mistake by depositing money into the owners account 2 separate times that belonged to another one of her coworkers, and refused to look deeply into the mistake and make it right. It took weeks and several phone calls by the salon owner, as well as the salon renter to get the people at Vagaro to even acknowledge their blunder! They actually stated to us at one point that it was OUR PROBLEM to figure out! As the owner, I went through my account… took the $$ out and paid My coworker said amount both times. I still don’t believe the second mistaken deposit was correct, and feel that I lost money. But I had to make it right with my coworker! Somebody had to do the right thing! Because of this, the two of us who fell victim to this carelessness, do not use their system for payment anymore unless absolutely necessary. We both went back to Square! We used square for 10 years prior to the Vagaro’s scheduling system that we moved to two years ago. Never have had any problems with Square! Make sure you keep an eye on the Vagaro money depositing system If you are a Vagaro Pro user! Keep in mind their support team is not very supportive!.Version: 5.4.8
✓ Really bad for businessConstantly interrupts working hours updating the system, and the last few times its been updated, we’ve not been able to book appointments in for at least 24hours after maintenance..Version: 4.0.3
✓ Vagaro ProIt’s little over priced compared to other vendor apps. Also you have to pay extra for multi locations and pay extra to share forms/have forms for other locations. I also like to see this be compatible with service app like Vish and salon scale for check out.Version: 5.2.7
🙂 Vagaro Pro Positive Reviews
Vagaro Pro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vagaro Pro.
⛔ Vagaro Pro Problems
