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Citrix Workspace App Complaints & User Negative Comments 2024
Citrix Workspace app received 111 complaints, negative comments and reviews by users. Have you ever had a bad experience using Citrix Workspace? Can you share your negative thoughts about citrix workspace?
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Citrix Workspace for Negative User Reviews
✓ Issue with latest versionUsing for virtual desktop at work, latest release not displaying desktop properly. There is an aberration 1/3 from top of screen where objects overlap. Citrix please fix asap. Normally a great app (for me), use as a travelling desktop on iPad with Citrix X1 mouse..Version: 20.6.0
✓ M2 iPad Pro Mouse Pointer and Keyboard issueCitrix never focus a lot on usability. This is a very clear example. It kinda works - I can now launch my Virtual Desktop in external monitor in my iPad Pro, with my iPad monitor used as the normal iPad screen so that I can use Teams on my iPad, while working with my Windows desktop in Citrix Workspace. But mouse focus is a mess, sometimes the mouse pointer in Workspace stuck inside the workspace, and I can’t get it focused elsewhere. Sometimes it worked perfectly. It is all very random and I have to switch windows between iPad and virtual desktop repeatedly to make it work. It is a very ideal situation if all works well, unfortunately it doesn’t..Version: 23.2.0
✓ No longer workingI have found this a very useful app and I have been very happy with previous versions of Citrix Receiver for my iPad. Unfortunately, since the latest upgrade to 6.0.1 each time I have logged in and I try to launch into a program I get the following connection error message: you have not been granted access to this published application. Can this problem be rectified ASAP? It would be much appreciated..Version: 6.0.1
✓ Slow Response - Slight improvementSince the latest update, access & navigation within my host desktop has slight improve. There is a slow animation & response when opening folders or clicking items within host desktop. More bugs still need to be eliminated..Version: 18.10.2
✓ Signing In is too much!I am sick and tired of signing into this dang app. Weather I go to another app or let the screen timeout it always requires me to re-enter my password. It gets old. Add a settings option to turn this off or at least stay signed in for much longer periods of time. It use to load back up automatically after I would wake up my iPad but now I have to close the app all together and start it back up from the beginning. Terrible.Version: 22.9.5
✓ Citrix workspaceWorst App ever Terrible terrible awful App.Version: 19.7.5
✓ Crashing flashing not connectingWas a great app but some issues now connecting to DHB portal..Version: 5.6.2
✓ Issues with iPad Pro IOS 15.4.1I use Workspace often - works great with my older devices! However, I just received a new iPad Pro running IOS 15.4.1 and everything works fine except the mouse. It appears the mouse tracks across the screen, but the left click doesn’t work properly. Even though the mouse moves on the screen, when I left click it will only select something directly in the middle of the screen. Right click functions work fine. I have tried several different mouse devices and none work. These same mouse devices and Citrix Workspace work fine on an older iPad (Air 2) running IOS 14.6). Very frustrating since this is a go-to app for me. Ideally, Citrix resolves this soon..Version: 22.4.5
✓ Issues logging inI really want to be able to use this app for work, but unable to log in. Really frustrating. My company’s tech support has told me it is hit or miss with this app and has no solution for me. I was able to log in 1 time and it worked well, but I have tried 20-30 times over the last 2 months with no luck. I’ve even powered off the iPad, deleted the app, downloaded it again…tried everything to try to reset and restart. Is there anything else that can be done to make this usable? Thank you.Version: 21.7.5
✓ PLEASE MAKE SHIFT KEY WORKOn and iPad Pro and would love the app but many keys and combinations of keys like holding shift and copy and paste simply don’t work. Cannot even send capital letters(as in shift and a letter) from the iOS on screen keyboard. Please fix this and the app would be great..Version: 22.3.5
✓ It gets worse and worse after each update! It’s almost unusable!I bought an iPad/Keyboard earlier this year purposely for logging onto Citrix. First few months of using it was great, no issues, worked flawless for me. But each update makes the app worse! I wish I can downgrade. I am on a on-call rotation and you can imagine my frustration when trying to use this app to fix critical issues while I’m away from home. Alternatively I purchased Screens VNC on my laptop at home and just remote into it to log into Citrix. That’s a headache itself with resolution issues but way better then using this app! Citrix Support, stop working backwards and get this working! It’s been at least 2 months since it’s been usable for me..Version: 22.6.0
✓ Some Functionality LackingI use it to launch medical clinic software (Accuro) - there are shortcuts that aren’t compatible with the iPad keyboard (ctrl+enter). I try to use that shortcut at times and it doesn’t work but using the ctrl when clicking works with a mouse the way it should on a list. Better keyboard integration would help. There are workarounds but seems obtrusive. Data speeds are good though..Version: 21.12.0
✓ Magic Keyboard doesn’t workSince the update, I can only use the keyboard when the icon is enabled, which covers my taskbar in the bottom. Even when it is enabled, my up arrow key doesn’t work unless I press ctrl and the up arrow key. If I try to hide the keyboard icon - then my keyboard doesn’t work at all. I can not split my screens manually anymore. The extended keys show at the bottom, which also covers even more of my taskbar and bottom of my screen. Tons of issues that I was not having before and it is making it near impossible to navigate my Remote Desktop for work. This used to be a wonderful app, and now I have wasted half of my day, trying to navigate around this new update..Version: 22.4.6
✓ Works fine but needs to add support for the Magic Keyboard’s touchpadThe app works fine but mouse support needs to be improved especially when using the Magic Keyboard for iPad Pro. The right click and scrolling features do not work at all which makes using the app difficult. If these features were added, this would probably be my go-to app when traveling..Version: 20.12.0
✓ Good app but need improvingIt is very nice to have this app, and easy to get the access to the company's applications once I am outside. But the overall user interface needs to be improved - locate the cursor in the right place is extremely hard..Version: 5.0.2
✓ Fix neededUpdated yesterday and now when using mobile, apps only show on 1/3 of the desktop. I can’t find a way to contact the developer without going through sales..Version: 20.1.0
✓ Was great, now it’s not even good.I used to be able to use this app just fine on my iPad. Then out of nowhere, it just started acting up on me. I can’t use my magic keyboard unless the onscreen keyboard is toggled. You can imagine how annoying it is to try to work and navigate around your screen with a big digital keyboard in the way. But what really drove this review was that, as of recent, it randomly logs me out multiple times throughout the day. When this happens, it won’t notify me, the only way I know is because the app will start glitching and won’t allow me to click or type anything at all. This obviously is extremely disruptive to my work since I have to log in again every time with a 2-step verification. But as of today, regardless if I’m logged in, the keyboard will not type at all. Keep in mind, my trackpad works just fine, but it doesn’t allow me to actually type. The pop up box for the word suggestions is picking up the letters I enter, but they are not displaying on the virtual desktop. You can see the type tool blinking as it usually does when you’re typing in a Word docs, for example, but no words actually populate. Each time I’ve reached out to Citrix, they tell me they can’t help..Version: 22.5.0
✓ Crashes on ipadKeeps on crashing on ipad and doesn’t allow me to work anything, it allows me to log into my account then within seconds it crashes sending a message on screen saying to contact the IT department which I did, and they said it is a flaw in the app. Please help!!!.Version: 22.3.0
✓ Very slow responseDoesn't matter if I'm inside or outside our network, response time to inputs are incredibly slow to the point of un-usable on iPhone or iPad of several types. From a laptop it is fine..Version: 5.8.3
✓ Still can't get anything doneThe last few versions of Receiver were pretty stable and good. However, I am finding that version 7.5 is somehow chewing through my battery like mad. I previously could work for 8 hours continuously and end up with 30-40% battery, no I completely run out of battery in 5 to 6 hours. The battery menu in Settings lists that receiver used 95% of the battery power over the past 24 hours. I am really hoping they fix this because it is making it very difficult for me to do my job if I have to plug-in frequently to get through my workday..Version: 7.5
✓ Black screenI don’t understand all the other reviews on this app, from my phone whenever I launch the app all I’m getting is a black screen with a cursor. However, I can access my scheduler from your computer when I have access. Very annoying. I’ve heard the same complaint from other peers at work..Version: 20.7.0
✓ Mouse options don’t workEvery update breaks the mouse options making it useless..Version: 23.9.0
✓ Please add mouse supportIt’s been over a year since Apple released mouse and trackpad support but this app still lack this feature. I would give this app a 5 star if it supports native iOS mouse or trackpad. Note that the Microsoft RDP app supports it and the user experience is much better! Try it for yourself. I need this app for work..Version: 21.6.0
✓ Recent update has totally messed up this appI use Workspace daily for my medical practice and over the past 2 weeks the program is horribly annoying to use o an iPad. The floating keyboard self activates (despite attempts to remove that “feature” in the settings). Often when this happens a space is created at the bottom of the field at which point the mouse clicks do not align with location of the mouse on the screen. Also, if try to multitask I lose the ability to type, so I have to bring back the annoying keyboard which engages that other problem and the vicious cycle continues… Please, for the love of god fix this problem. My patients and I are counting on you..Version: 22.5.0
✓ Even worse than before.I still have the problem of not being able to do 2 consecutive Citrix sessions with the installed copy of the App. I have to delete the App, download it again, launch it, and start over. I just did that, and I find that after connecting, neither my on-screen keyboard nor an external keyboard will wake up and work with any application on the other computer to whose desktop I have connected. Utterly worthless. Citrix engineers obviously don’t give a wet slap or a tinker’s cuss about iPad users..Version: 23.2.1
✓ Dishonest rating systemIf you click 1 star in the apps rating system it’s advises you that your email client is not set up correctly and doesn’t allow you to create the feedback or even help you set up the said client. But if you select 5 stars it opens immediately up to the App Store. Good for a giggle..Version: 21.4.5
✓ Possibility of trackpad modeIs there a way to make the screen act as a trackpad rather than a touch screen, whereby there is an onscreen cursor and you move it by using the screen as a trackpad like on a laptop? Teamviewer uses this trackpad setting and chrome remote desktop makes available both this and your touchscreen setting..Version: 18.10.2
✓ Keyboard Ribbon even worseVersion 22.5 did not fix the issues with the keyboard ribbon bar (Tab, Win, Paste etc) appearing at bottom of the screen (when using magic keyboard). Now it is even more annoying as it reappears frequently after being unpinned and minimised. Up arrow still goes down. Control A (select all) function still does not work. User friendliness has gotten worse not better with this release. Still lack of HDX support - why?.Version: 22.5.0
✓ Citrix have stuffed this upUnfortunately Citrix have stuffed this up big time by not advising users that the Citrix Netscaler must be greater than version 10.Version: 7.2.2
✓ Unable to download from app storeAnyone else with same issue.Version: 7.5.5
✓ Sometimes they just make it buggierI was really beginning to like this app and then they made a change that screwed it up. The fact that you can pinch-zoom is fantastic. And it used to work well. However, with the recent update (January 2018) the linkage to the mouse’s on-screen location and where the mouse-button click actually lands is broken whenever you are zoomed in. So, zoom in to take a look at something, and don’t bother clicking on it until you zoomed all the way back out again. This is a newly-introduced bug, and since there is no other way for me to report it, I am capturing it in a review and hoping someone from Citrix reads this..Version: 18.12.0
✓ I wanted to get work done.First of all, why is the screen so tiny and forget about pressing and buttons or scrolling. I have not seen any google links to tell me how to fix this. But my biggest issue is once my desktop is up, my task bar at the bottom of the screen is completely frozen. So when I open multiple application windows, I can see the open application windows but I cannot click the other applications to toggle between them, which means I can't get anything done. Useless. I would love a paid version with better functionality..Version: 7.3
✓ Doesn’t work with iOS 13.3Since iOS 13 update, cannot choose this to open .ica files on either my iPad or iPhone, rendering this useless and making it so I cannot open Citrix windows on my devices for work. This needs to be fixed. So far no work arounds published have worked, as Apple iOS does not make it easy to change file associations and apps. Please address and fix this! Same issues when first going to iOS 13 which was briefly fixed, now back again. Very, very frustrating that these two large companies cannot be on the same page with updates and compatibility (Apple and Citrix).Version: 19.12.5
✓ Unreliable. Frustrating. Not fit for purposeUsed to work fine and now can't get it to work on my iPad or MacBook. There must be a better way.Version: 7.2.2
✓ Black or no display of Citrix applicationWhen an application is loaded from within the Workspace app, the image loads as a black screen or nothing at all. Changing the display to auto fit to screen while the application is still open then makes it display, but then depending on the app loaded and if high resolution, the image is a little pixelated/blurry. This became an issue with the most recent update and current version of this Workspace app at the time of this review. The convenience of connecting through an iOS app is great, so please fix! I would give it a higher review if this issue is resolved..Version: 20.6.0
✓ Works well, but lack of Ipad Magic keyboard supportOverall experience while in Citrix works well. Only big issue is the lack of support for the magic keyboard’s track pad. The track pad and windows are not the most friendly, this experience could be significantly improved..Version: 20.8.0
✓ No native iPadOS cursor supportPLEASE PLEASE PLEASE add native iPadOS cursor support! I love having the flexibility to use my iPad to do work. Now with the introduction of cursor support I can’t help but feel like the capability of this app is crippled. I’ve used the Citrix x1 mouse, but it can only go so far. Scrolling with the mouse is a struggle, its inconvenient to have to carry it around separate from my iPad, and it doesn’t even work well outside of the Citrix Workspace app. I love using my Apple Magic Keyboard’s trackpad, but this app chooses to limit its ability because they sell their own (very expensive) mediocre physical mouse. So developers, I beg of you to please work on native cursor support. We would greatly appreciate all you work in doing so..Version: 20.4.0
✓ Completely unusableLooks great and logs in maybe one time in 50 seems to have and issue with passing the password on to the windows server that we run. Type in the password locally or via my MacBook logs in fine , login from here and it's like playing Russian roulette, it may or may not connect. Windows says my password or user I'd are incorrect. When I last had a successful login I had changed my password to all lowercase and numbers. Not happy jan.Version: 4.2.3
✓ Good when it works, rarely worksThis app is key for me to do my job—I really have no other choice. When it works it’s amazing. The problem is that it almost never works on the first try. Almost every time I want to login anew, I have to delete the app, hard restart my computer, re-download the app, and pray it works. I just came off a bender where I tried probably 12 times and nothing. Unfortunately I rely on this app for my job so this is incredibly frustrating. I did buy the mouse to go with it, which completely transformed the way I work at home. I highly recommend it..Version: 18.10.0
✓ Does not work with iOS 13Latest versions (1905 and 1910) do not work with iOS 13 and higher. Have confirmed with Citrix support. Citrix Receiver (can be found by looking up CR01) seems to still work though..Version: 19.10.0
✓ Recent update has broken the app again3 finger touch keyboard shortcut error. Top area on ipad pro is unusable/unresponsive.Version: 20.1.5
✓ Doesn’t work properly with Smart KeyboardDifficult interactions with the shift key. Often it doesn’t recognise when shift is pressed. This means it’s almost impossible to type in a password that involves a capital letter. If this was fixed it’d be perfect..Version: 22.6.5
✓ Major Updates requiredKeyboard doesn’t work when entering an rep connection from within your Citrix environment . Moving mouse to the top of the screen attempts to lower the lock screen , moving the mouse to the bottom attempts to bring up the icon tray , both these actions are incredible frustrating when working , ability to disable required..Version: 23.6.5
✓ Previous version worked fine. Updated and not installingUpdate does not even finish installing. Wonderful when you use this app for work.... Had to jump through hoops to make ends meet with other means... Please correct issues to allow app to finish installing.... Tried everything from restarting iPad to deleting and reinstalling... Still not finished... Just hangs up on the installation circle.... Disappointed.Version: 6.1.4
✓ Mouse mayhemThanks for bringing back pointer, the mouse function really is terrible. Whilst the return of pointer is positive, it still does not have all it's previous functions available (click drag, right click menu etc). Can you please bring this back as it was this type of functionality that actually made this app useable. Without it this app really suffers. All else works fine with the app and I find it very powerful, it's an office on an ipad when I'm out and about. Thanks..Version: 5.8.1
✓ Used to be really good, latest update don‘t recognize external display resolution properly anymoreI used to love this App, however since the last few updates there is a bug/ problem with recognizing external screen resolutions properly leading to a highly skewed picture output on an external monitor when mirroring from an iPad. I‘m sharing this here as a part of my review as unfortunately Citrix makes it impossible for an end user to get help or raise a ticket for this App on their homepage and are always referring you to the IT support from your own company who is administering the system for you. Unfortunately they cannot help with a problem like this which seems to be a bug introduced with one of the latest updates (worked perfectly before). So please dear Citrix developer, if you read this give end users the opportunity to share feedback with you or report a problem and pleas fix this issue as otherwise this becomes very annoying to use. I will defiantly give you 5 stars for this App once the issue is fixed. Thank you..Version: 22.4.1
✓ OkayThese app’s okay, it’s just awkward having to pull the keyboard down when needed, and having to move it out of the way when typing, or log in to something else, or worse having to log in on the pull down keyboard, whilst unable to see the log in 🤷♀️.Version: 20.11.0
✓ An abysmal experience on a mobile phoneCitrix Workspace acts no differently than Citrix receiver for our company’s uses. The app we require is useless on a smartphone, and only marginally navigable on a tablet. Access to highly important, time sensitive information takes WAY too long to navigate to. I have much better luck using a different VNC app into my office computer to access the required app within citrix. The full screen view loses itself when a device is rotated and shrinks down to a postage stamp. If the full screen view returns, the same issue happens again upon rotation. Pinch to zoom is buggy, the VM lags like a 75mhz NEC running Win95, and good luck opening most attachments on iOS... Another place where a regular VNC app excels, as I can open attachments on my actual computer for viewing on my smartphone. Trying to add data or attachments to our chosen app is not even possible on this mobile platform..Version: 18.8.0
✓ New mouse awfulReally to happy with the functionality of the new mouse, it is clunky and not at all intuitive, please change it back!.Version: 5.8
✓ Unable to pinch and zoom with iPadThe current version took away the ability to pinch and zoom with iOS/iPad. This makes it next to impossible for me to move the screen around. I have to toggle the keyboard off completely to see what I have typed since the keyboard takes up over half the screen. Will change my rating if there is a settings change that is available or if there is an update to resolve to this issue..Version: 24.3.5
✓ Kronos doesn’t consistently workWon’t load the screen properly if I have used the app on my phone earlier in the day..Version: 21.12.0
✓ 2 factor authentication dose not work!Been using Citrix app for a long time. Can’t login as the 2 factor authentication used at my Corporation dose not work in this new deployed app..Version: 18.8.0
✓ Always has issues!!!!!This app drives me insane. I always have issues with logging in and it’s also very slow. Considering it’s used by such big companies, you’d think they’d make more of an effort to make it better but nope, it makes my blood pressure go through the roof. I’ve currently tried to log in about 10 times and keeps on saying it cannot connect to the server. Awful awful awful app!!!!!.Version: 7.4
✓ Getting there…Please give us a way to disable the stupid keyboard bar and the Apple keyboard overlay when a Bluetooth (or wired) keyboard is in use. Also, please find a way to keep it from timing out ~30 seconds after switching focus away from the app. It’s a huge pain to re-enter password + 2FA creeds every time. It would also be awesome if Citrix could use the system-configured mouse tracking speed settings. Also, what’s up with the whole screen moving up an inch every time text is entered with a keyboard? The only way I know how to fix this is to CMD+Tab away and CMD+Tab back to the app. Using an Apple Magic Mouse feels great on an iPad Pro M1 12.9”, but it feels weird within Citrix. It’s hard to describe. Speaking of that, the natural scrolling setting needs to be read from iOS system settings. I had to toggle it off in iOS and again in Citrix to get it working the way I like it..Version: 22.6.5
✓ USELESS - No microphone supportI work for a leading UK care organisation. We were hoping to roll out iPads for client management and provide connectivity to our Citrix environment. IPad Pro’s make the perfect desktop replacement and retain portability as our staff never stay in one place for long. IT IS COMPLETELY UNACCEPTABLE that this app does not support Microphones. Our entire org uses soft phones and it is unimaginable that JUST the IOS version does not support microphones. Get with it Citrix - there’s no point having this app at all without the microphone support..Version: 20.4.5
✓ BugsThe latest version was a step backwards for me. Strange mouse behaviour is the main issue - scroll direction has been flipped for some strange reason & no option to change it back - practically impossible to move from Citrix on a PC to iPad as mouse now has opposite behaviour. Also constantly seeing a mouse cursor in the centre of the screen even though its not the cursor I’m controlling (which moves fine). Finally, scrolling is terrible, even after adjusting for the fact it is flipped, you have to scroll loads to move just a couple of lines. Other than that the app is OK. Looking forward to bugs being fixed without introducing new ones..Version: 22.2.0
✓ App keep disconnecting after few secs inactive on iPhoneApp keep disconnecting after few secs inactive on iPhone when I am using as guest Please suggest any solution.Version: 18.9.0
✓ Completely unworkable since last updateKeyboard has become completely unworkable since most recent update, with ‘Automatic Keyboard’ enabling in every session, keyboard bar popping up, but when unpinned or disabled key strokes do not work. Arrows on keyboard all move down only. Screen out of sync with pointer, unable to control items on the screen. Unable to roll back version, and no practical way to report this poor release outside of writing this review..Version: 22.4.6
✓ Good.....butGood update, especially like the slide in options would have rated 5 however for some reason our company apps are only grey scale when viewed? Cant find an option to display all colours which makes it fairly useless for work purposes.Version: 5.0
✓ 20.6.0 UpdateI am seeing this mentioned in other reviews. After the latest update the cursor position is not tracking well. You must position the cursor above the line. This is very difficult in certain applications like Excel. Also, now that I am using Teams, Zoom, join me for screen more is it possible to map camera and sound via zen apps. I am having to use iOS apps and then share citrix screen. This may be possible I am just not up to date. This product is good, but it could be much better with a few improvements. Please fix the cursor issue with an update soon. I use an X1..Version: 20.6.0
✓ No file/Dropbox accessCan’t open or save to Files or Dropbox so kind of useless. Can only access Citrix sandboxed folder. Add Dropbox support and its 5 star!.Version: 20.2.2
✓ Some sort of authorisation bugMy version requires Duo Mobile 2FA, but even though this works for other apps, for whatever reason... Citrix is not letting me use any apps. 2 stars (rather than 1) because it is possible it is a compatibility with the authorisation app rather than Citrix itself?.Version: 21.7.5
✓ Love/Hate RelationshipUsing EPIC with the Citrix receiver had been great for the last 6 months. However, after the most recent iPad software update, EPIC on Citrix has been buggy and continues to freeze in the middle of me putting in orders. I don’t know if the issue is on the Citrix side or the iTunes software side, but it is now a huge issue and greatly impairs my ability to work on the go from inside the hospital or check on my patients outside the hospital. I hope someone on here knows of a fix for this newfound problem..Version: 18.11.0
✓ Mouse inputs do NOT work after updateFollowing the update, mouse inputs when using Magic Keyboard trackpad or Bluetooth mouse don’t register. You are able to move the cursor around but clicking has no effect on the screen. The cursor works only when interacting with the toolbar. Unusable currently..Version: 22.9.5
✓ Always giving errorsThis app is TERRIBLE it never works and is so slow. Constantly have to delete and redone load it.Version: 20.6.0
✓ Keyword modifier keys doesn’t work with Remote Desktop.Using iPad Pro with Magic Keyboard. Tried so many times. Software keyboard and hardware keyboard doesn’t work with Ctrl, Alt, and Shift after Remote Desktop into any Windows server. This is essential and causes lots of trouble..Version: 23.5.0
✓ Password NonsenseI work on iPad. The latest Citrix version fails to retain my work password or offer me the chance to put it in each time. My workaround is to remove the App and re-load it, so effectively start again each time with the URL etc. What a pain!! So lucky to get 2 stars.Version: 18.11.0
✓ Does not support Azure MFAMFA is todays security standard required by organisations and Citrix should be able to include this easily as it already exists in the Citrix SSO iOS App. Instead Citrix has decided to sit on this request/recommendation for over a year..Version: 20.4.0
✓ M2 Pro w/ external monitorDreadful experience, app freezes or doesn’t render correctly, mouse (apple mouse or trackpad or smart keyboard touch pad) becomes randomly unresponsive, sometimes completely disappear other times cursor is visible but can’t click on any thing. Sometimes mouse works in session and out of session on iPad often just one or the other. Random weird screen scaling and rendering, even appeared on both iPad and external display at one point. Also sessions often render in some sort of portrait mode. Anyone hoping to WFH with this app using 16.2 external monitor ‘support’ should think again, simple unusable. Randomly moving there session from monitor to iPad and back again sometimes fixes it, but more often than not just when you think it right, looks correctly scaled etc, its will freeze or that’s when the mouse crashes. Seems to work ok on the iPad alone or in mirrored mode so 2 stars, but not exactly the functionality advertised..Version: 22.12.0
✓ Magic Keyboard malfunctioning following updateNormally Citrix Workspace is very good, but following the latest update, the Apple Magic Keyboard is malfunctioning. Pressing the up key makes it go down, the delete function (Ctrl+D) makes it double delete; the highlight word function (Shift+Arrow) makes it delete. Please can you fix this asap. It’s making the user experience v frustrating..Version: 22.4.6
✓ Beware of latest update (V 22.4.6) on iPad!The app is generally pretty decent, but beware of the latest update (V 22.4.6) as it completely screwed up functionality on my iPad. After updating, my iPad keyboard in the Citrix environment is all messed up - pressing the up arrow moves the cursor down, pressing shift+right arrow instead of selecting text deletes it, pressing ctrl+tab no longer toggles between open windows, etc. Hopefully the developers will fix this right away as it makes working in MS Word or Outlook almost impossible. If you are on an iPad, do yourself a favor and do not update the app until this issue is fixed!.Version: 22.4.6
✓ Latest update version has stopped connectingThe latest update has brought my mobile users using iOS to a halt! Continuous error “service unavailable” or “Resource unavailable” when anyone using the new version of Receiver on iPad or iPhone try’s to connect to our Citrix Virtual Desktops! Poor release! Please fix ASAP.Version: 7.3
✓ Doesn’t workUse this for work and it won’t work on any of my apple devices, iPad mini 4, iPhone 8 or iPhone 11. Will download and let me login but won’t open the applications..Version: 21.2.0
✓ Most Recent Update Breaks External Display SupportCitrix continues to roll out half-baked updates that ruin support for peripherals on the iPad. Most recent issue is external display support. The iPad app no longer properly recognizes external displays. As a result, it displays only on the top 2/3 of the external display. For reference, I am using a 2K external display that previously worked seamlessly with the Citrix iPad app. Recent updates have also caused issues with keyboard compatibility. Previously, trackpad and mouse issues that still are not fully resolved..Version: 22.4.6
✓ Incorrect credentialsAfter your last update, I am no longer able to login to my work profile. I had used it right before I updated the app with no issues.Version: 18.11.0
✓ Problem with iPad ProWould love it, but within a few minutes the program always crashes with an error. Works very well on my iPad mini, butCan never get the iPad Pro to work without crashing. Even attempted to upgrade from 2018 iPad Pro to latest version, still has error only on iPad Pro. Reinstalled the operating system, and reinstalled program, did everything I could think of and still has problem with iPad Pro only. Very frustrating as I am medical professionals just trying to get work done, and I’m stuck having to use my iPad mini for some bizarre reason..Version: 20.11.0
✓ Great concept but rubbish when using a mouseThis allows me to access my work computer but you need to buy a separate Citrix mouse in order to do basic tasks on windows e.g. copy and paste, delete emails etc. So for most people, you’re best off using a desktop or laptop until Citrix sorts itself out!.Version: 20.4.0
✓ Painful to useSo our company have enabled us to work from home - Citrix on my desktop pc works fine and is a mirror image of my work pc. This app for iOS (iPad included) is absolutely painful to use. Firstly, there’s not a true mouse support even though iOS now support this - you have to use their screen layover version which is awful. Even worse is that on the iPad it’s not even the same desktop layout. I don’t understand why they’ve done it this way but it doesn’t work properly. I ended up going back to my desktop. The only workaround I’ve found is sharing my screen with my iPad so I can work anywhere in the house. Citrix needs a serious update for iPad especially. This looks and works like something from 10 years ago. Just found out too that if you want to use a mouse you have to purchase the Citrix X1 that costs $60 yet looks just like a cheap £15 mouse. There’s no way to connect any other mouse, even the one you can use on your iPad. Considering this is supposed to be mobile solutions for businesses it’s actually a bit of a joke..Version: 20.4.0
✓ Update Broken - Makes Citrix Unusable!Unfortunately the app automatically updated, and it’s completely broken - the cursor doesn’t work at all from a magic keyboard. It makes it completely unusable. Why does this always happen with this app?? Please fix immediately..Version: 22.9.0
✓ Good but freezes at timesAs above.Version: 7.2.3
✓ Good but needs improvementRecently started using Citrix Workspace on my iPad Pro and an external display via iPadOS Stage Manager. I have an external PC keyboard and mouse connected to the monitor. Citrix Workspace or iPadOS struggles to process key strokes from a PC keyboard specifically CTRL, ALT and Windows key, even though the Citrix session is connected to a Windows desktop. Other keys that don’t appear to be recognized are Home and End. CTRL is specifically difficult to live without since its used in combination of mouse clicks and other keys. Also when Zoom calls come through via Citrix Workspace all keyboards stop working including the Smart Folio Keyboard..Version: 24.3.0
✓ IPadOS Mouse supportAs others have said, it needs this to be useful, please..Version: 20.4.5
✓ AwfulClunky Interface, slow to load, not user friendly at all… I really don’t have much good to say about this software..Version: 21.11.0
✓ Pretty poorIPadOS 13.4.1 brings keyboard and trackpad/mouse support, but most of the basic and advanced features of Apple Magic Keyboard simply do not work with Citrix Workspace. Connecting to Citrix Virtual Apps & Desktops 1912 running on Windows Server 2019 and Office 2016: * Secondary click (two fingers to right click) doesn’t work * Long click to right-click activates left-click prematurely, e.g. on the start menu, but not an issue on a shortcut in a Windows Explorer folder * Two finger scroll on forms doesn’t work (e.g. scrolling in Edge/Safari/Word/Excel/Outlook) * Shift-click to select multiple items doesn’t work (e.g. selecting multiple items in Outlook/Explorer) * Control-click to select multiple items doesn’t work (e.g. selecting multiple items in Outlook/Explorer) * Click and drag to select doesn’t work (e.g. selecting a block of text in Word) * Double-clicking only works at specific speeds. Slightly too slow or too fast and you get a left click * Command key doesn’t work as the Windows key I guess all of the mouse/trackpad-specific issues above work with the Citrix mouse, but that’s no solution for those of us who don’t want to carry an extra peripheral, or wish to use the accessories we already own..Version: 20.5.0
✓ BrokenIt used to work great. I can no longer use this app with my token. Cannot even set up an account. Used to work great but can now only access through the web, it is horrible. The request support button in the app completes all details except an email address to send it to. Come on people..Version: 5.9
✓ Mouse Cursor Disappears On External MonitorWhen using external monitor with iPad Air 3 via USB C + HDMI the cursor disappears off the external monitor when set to full resolution, basically making the monitor useless. Online it says that the solution is to buy a Citrix brand X1 mouse, which is a really old product that isn’t sold anywhere. What gives? Fix this bug..Version: 21.1.5
✓ Frequently crashesGreat when it works but it rarely does so for more than 20min before it crashes.Version: 22.12.0
✓ Stopped working. Again.Stopped working after latest Apple update. Terribly unreliable..Version: 23.10.1
✓ Gets worse with every releaseYou still can’t turn off the predictive text box by default nor remove the bottom bar. Other remote desktop apps have had these quality of life features for years. Magic keyboard is still buggy. Do the devs even use the product or care?.Version: 22.6.5
✓ HELPPPPI absolutely love the design of the app so simple to use and has office excel PowerPoint etc but the only problem is I can't save any of my documents it's says 'c:documents is not ready' the app offers little support for people who have trouble using it the FAQ page was unhelpful that's why I haven't given it five stars.Version: 5.6.1
✓ Not working!!I know this is a free app but why offer for people to set up demo accounts but not have them working. Every time I try to open an app with any of my three demo accounts it says "server unavailable" straight away and I can't do anything! It's a shame as well because this app looked really good. Please fix!.Version: 5.5.1
✓ Annoying always want ratingAnnoying.Version: 18.10.0
✓ Still no Magic Keyboard SupportWorks for generic trackpads on the iPad like the Logitech one but still no Magic Keyboard trackpad support, which is odd.Version: 20.7.0
✓ CitrixThis app likes to play up quite a bit not happy with it I have deleted and re installed numerous times still likes to tell me I’m putting in the wrong information, very frustrating when this for work, I will be deleting this permanently.Version: 19.12.5
✓ Deliberately witholding iPadOS mouse support to drive sales of the X1 mouseTwo major versions of iPadOS with mouse support have now come and gone and I still can’t right click with my third party mouse. Some technical sounding marketing sleight of hand on their site will tell you about their X1 mouse, which ‘implements APIs’ for true mouse control - a mouse which is not only £50 (!!) but with no discernable additional features, and also *intentionally* crippled to stop it working in other iOS apps, even before official support came to iPadOS. Other remote desktop apps have been offering mouse support for years now, even before official support from Apple - disgusting money grabbing tactic which ultimately harms end users. The simple greed of not implementing this feature when they must be making staggering amounts of money from all of the companies who’ve taken out huge contracts during the pandemic is breathtaking..Version: 20.11.0
✓ Broken UpdateReally bad , now users connect but only get a black screen, don't update.Version: 5.8
✓ Now worthless on IPad ProRecent updates have made Citrix essentially unusable on an IPad Pro with attached keyboard. Screen frequently “scrolls up” I guess to better see the bottom of the screen, but the mouse still works as though the screen never changed, meaning you have to point about an inch above what you want to click to have a chance of clicking on correct button. Also now a large black bar appears across the bottom of the screen with keyboard and other options on it which does an excellent job of covering up a bunch of the screen and when you have a keyboard attached to the iPad is completely useless. Every time you click the icon to make it disappear it comes back a few minutes later. Without an update, has made the IPad Pro unusable on any Citrix based platforms..Version: 22.6.1
✓ App Epitomizes a Horrific iOS ExperienceCitrix has managed to develop a truly user-hostile application. The user interface and user experience are clearly designed so that only a highly skilled IT professional with in-depth knowledge of their particular enterprise Citrix implementation has any hope of figuring out how to use even the most basic of functions. And, should something not function as expected, there’s literally no user-friendly help built into the application, and google searches yield only arcane technical discussions that appear to be written in a combination of Mayan, 14th century German, and Etruscan. About the only positive thing I can say about this application is that it’s encouraged me to ensure I have my laptop with me at all times because I certainly can’t rely on Citrix for remote access to the enterprise!.Version: 19.10.0
✓ Not responding CitrixVery disappointed after upgrade to latest version of iOS. Citrix always hangs and it doesn’t respond on time..Version: 19.10.5
✓ Useless appI have an iPhone12pro I have had numerous issues logging into work site over the last year. The issue is this app, constant issues and unable to login in. On random occasion it has worked. It’s not my phone as have spoken to IT at my workplace numerous times now. It’s beyond frustrating that this app does not work!!!! Fix the issues as this is unacceptable!!!!.Version: 22.6.5
✓ PainfulI can access our hosted desktop no problem but navigating around it, opening and closing documents, scrolling within them, whether the keyboard pops up automatically or has to be prompted from the tab at the top... these just begin the issues. Certain programs like adobe reader within the desktop are particularly horrible to navigate around. I might have to touch a scroll bar 4 times or more before it responds, if it responds at all. Certain tasks like retrieving secure documents from websites, creating a separate summary to forward by email and saving those secure documents which require using a browser, email and the desktop file system in turn take 3-4 times as long in the app as on a PC accessing a Citrix server. The app is only really bearable if I'm using a separate Bluetooth keyboard and then it is still clunky..Version: 7.4
✓ Can not use Apple Keyboard with CitrixI have been using this app since March 2019 with my iPad and Bluetooth keypad. Citrix updated there app and now the keypad space bar and arrow keys do not work. I have called by support staff at work. They say they cannot do anything since I’m using my own equipment. Citrix says they have to talk to my companies support person listed on the contract. Others have had the same problem when I googled the problem. The keyboard works on every other program I use. Does anyone have a work around or suggestion ? Getting nothing done with Citrix..Version: 20.12.0
✓ Citrix X1 mouseHow to buy in Australia?.Version: 20.5.0
✓ Improving but still a nerfed experience vs non-IOS citrixSome display scaling issues and keyboard mapping issues were resolved recently (thank you), but one's gotta wonder if Citrix actually use their product as a remote desktop tool with an external monitor: - Plugging in a usb-c monitor mid-session results in the Windows remote session seeing the extended desktop is a single big monitor; the only way to fix this is to kill Citrix and re-connect. - Colors are very definitely on the washed out side; as if there was a gamma issue of some sort. Plus, other old issues lingering: - Mouse cursor is lost randomly; - No auto reconnection possible whenever the ipad goes to sleep; the only way around this is to keep your screen on at all times; killing battery life. Otherwise, be prepared to re-log in continuously; - Several key combinations don't work (or partially work); - With the app in the background (with the ipad on) - you might lose your session for no reason; - higher latency than on PC-macOS counterparts. TLDR: use something else than an iPad for remote work..Version: 23.6.0
✓ 7.4 causing issues that prevent connectionNormally this app work fine, however v7.4 is causing an error 183, which has been present in prior releases. Hopefully Citrix is able to fix soon as I rely on this app to work remotely..Version: 7.4
✓ Great app but keeps crashingI love this app.. Very user friendly. I use this app all the time so my job consists of me being on 48 hours of call a weekbut I’m giving it 3 stars because for the past month as soon as I try to open Epic it crashes & brings me back to my Home Screen. I have to delete the app & reinstall it which will work for a few times but eventually it crashes again. So I have to constantly delete it & download it again hence my 3 star rating,.Version: 21.4.0
✓ DisgracefulA genuinely hateful experience to use this software on my M1 ipad. Takes on average 8 attempts to successfully launch then will randomly disconnect at a moments notice. Many known bugs which haven’t been fixed for 2+ years. Will be recommending the my IT dept do not renew contact.Version: 22.9.5
✓ Keyboard on iPad unworkableSomethings has happened with the accessibility of this app when using iOS iPad. The Citrix keyboard controls pop up all the time and I can’t freely use the tactile keyboard instead. I have to hide the Citrix control bar all the time and it makes for a disruptive experience..Version: 22.6.0
✓ No iPad Pro keyboard supportAfter update to iPad os13. App suddenly useless as when launch on iPad Pro 11” with iPad os 13. When logon to company application, iPad keyboard will not recognize (neither physical keyboard or virtual keyboard). Which means cannot use this app at all as I can’t input anything in the field. It works 100% fine for previous version. Please kindly have this fix..Version: 19.9.5
✓ Does not work!Update: New issue after July 1 update.. keep getting settings pop up to enable microphone. Hit cancel and pop up comes back a minute later. Did it repeatedly so I selected settings to enable the microphone so I could get some work done and it kicked me out the app.. couldn’t log back in due to below issue still occurring. Really trying to use the app, but it is not useable at all. **** Anytime you have to enter your information 10 -12 times EVERY time just to get connected, is a waste of time. I was so happy to see this was available for my iPad, but this weekend when I needed to use it, it was very frustrating to have to enter my same credentials repeatedly and hope to get connected..Version: 21.6.5
✓ Cannot maintain a connectionNightmare of an app that makes you jump through hoops just to log in, then cannot maintain a connection for more than 30 seconds without logging you back out..Version: 19.4.5
🙂 Citrix Workspace Positive Reviews
Citrix Workspace works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Citrix Workspace.
⛔ Citrix Workspace Problems
