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TIME Magazine App Complaints & User Negative Comments 2024
TIME Magazine app received 62 complaints, negative comments and reviews by users. Have you ever had a bad experience using TIME Magazine? Can you share your negative thoughts about time magazine?
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TIME Magazine for Negative User Reviews
✓ Subscription Doesn't AppearI paid $16.99 plus tax for the discounted one year digital subscription and every time I come to use the app, I see nothing available. I have to try to re-subscribe and run the risk of paying another $20 to see if it restores my subscription. Since the user interface is so horrible and there is no customer service, I'm not willing to risk it. This is a terrible way of providing content to users from TIME. Very dissatisfied..Version: 32.41.3
✓ IPad access lostUsed to work great. Now after just renewed print and digital, no new issues are available after April 2019 without payment for each. Wasted much time and money, phone support was worthless and when contacted by email as instructed by phone customer service, never got response..Version: 36.0.2
✓ Can’t log into app to access my subscriptionI am having trouble accessing my time magazine subscription. I can’t log in to the account, it is not recognizing my email address and I don’t know the account #?.Version: 106.6.2
✓ Cannot sign inTook a subscription for a year. Sign in using web browser. Cannot sign in with app. Asks for email address but has no place for password..Version: 106.5.3
✓ Unable to view my subscriptionI tried many times to delete and download the app to correct the problem. But as soon as I was able to download the issues, I’m not able to access the magazine. The screen just becomes empty. This has been a problem for over 2 months. I cannot view any downloaded magazine ..Version: 37.0.4
✓ Not customized for iDevices: Canceled SubscriptionThe time Magazine used to be customized to fit the screen devices. It's clear that there were some type of cutbacks, and now they are literally just scanning the magazine edition and pasting it into the app. What they don't realize is that the magazine is now unreadable because the fonts are too small. I also just canceled my subscription...Fix and I'll come back!.Version: 32.57.5
✓ Nice layout but slow to load compared to other apps.Great graphics and layout, but this app is so slow to load. I find I have to go to other media apps and then come back and wait some more..Version: 36.3.4
✓ Seen better daysBack in the day before the Internet was a thing, Time Magazine was the defacto standard for a news magazine. A weekly read and you were informed on the most relevant current events worldwide. In the present era, it’s a bit of tiny noise on the digital information overload highway. Don’t see it standing out from stalwarts like the Guardian, NYT, etc..Version: 106.6.5
✓ Does not install and NO CUSTOMER SERVICEBesides the fact it does not install there is no response to my request for assistance and help! Come on help me out or do you not want to give me TIME (of day)!!.Version: 3.2.09
✓ No customer supportNever had any problem for many years. But the last few weeks I cannot get to download my issue. I get the "buy"message, eventhough I tried FQA. I've sent two emails to customer support, and nobody answers!.Version: 32.2.6
✓ Annual renewal not recognized yet again this yearWhy isn't this fixed? Another year goes by, same story, the App doesn't recognize that I have renewed my subscription through the Apple App Store and I am being asked to renew again or pay for individual issues. The contact support screen through the app assumes I am a paper magazine subscriber and wants my customer number from the paper mailing label. TIME isn't even listed in the drop down. Come on people please get your act together! Someone please tell me how to get the App and the App Store talking to each other so I can download issues I have paid for..Version: 106.7.3
✓ Why pay twice?Why have I lost access to the magazine issues themselves? Since the summer my only avenue to issues is through Apple News +. Otherwise the app asks me to buy each issue again or subscribe through iTunes in addition to my magazine-and-digital subscription though TIME itself. Meredith and ZINIO blame each other and, meantime, no issues since July so I wait for my week.y hard copy. Please fix!.Version: 36.2.0
✓ This app used to deliverI have not been able to use without extreme difficulty in downloading issues for the last 6 - 8 weeks. The app used to work great. What happened? Is it an iPad problem, or has it ceased to work properly in Canada? I have cancelled subscriptions to other publications who claim to have online access and then fail to deliver...sure hope this is fixed SOON..Version: 36.2.0
✓ I hate what you and others have done to the magazine appsI hate the changes you and other magazine apps have done to your updates. I want all my purchased magazines in the library alone, where I don't have to hunt for the ones I bought. I continuously have to restore my purchases after you issue an update, then I have to hunt them all down to download them again. It's not just Time magazine this happens to, it's others as well. Can you please fix this, it's extremely frustrating..Version: 27.3.2
✓ Can’t sign inI subscribed to Time magazine digital but I haven’t been able to sign in on the app. There is no input field for a password and it says incorrect email. I am able to sign in from the same email on web browsers..Version: 106.5.4
✓ Not for iPhones !!!!This application used to be good for reading this magazine on the iPhone until the end of 2016 but since the beginning of 2017, the fonts have become incredibly too small and the format is not adapted for iPhones. I would rate the app with zero star if I could. Time Magazine can certainly do a better job a revert to the format they had in 2016..Version: 32.57.5
✓ Notes or export PDFHello, I like to take notes and highlight sections of what I’m reading. Why does Time Magazine not allow that feature? I know you mention copyright issues for exporting PDFs - but there has to be a way to make us be able to highlight and take notes on magazines we’ve paid for. Thank you.Version: 36.3.1
✓ Can’t download issues since September 2019Looks like many complaints with similar problems not being able to access issue. Also looks like it takes months to get a response. Ever since I renewed my subscription in September, I have not been able to download a single issue . I have put in new subscription account and reset password multiple times. Have frequently had issues with app over the years, but this is the first time I can’t get access to any issues for nearly 6 months. Help will be appreciated..Version: 36.3.3
✓ Confusing layoutThe layout is confusing. All magazines should download permanently. One should be able to access articles in the archives..Version: 32.57.2
✓ Cannot download magazineI have renewed, but the app does not let me download the magazine, which is frustrating. I tried restarting the iPad, I tried uninstall and reinstall the app, I tried restoring, I tried synching the library. Nothing works. I contacted Apple and they said it’s a third party app and couldn’t help. Including the free trial period that should start on August 19, 2023, that means currently I am missing 4 issues on August 14, September 4, September 25, October 5. What can I do?.Version: 106.7.4
✓ Can’t log in with appI subscribed to TIME digital but haven’t been able to sign in on the app. There is no input field for a password and it says my email is incorrect. I am able to use the same email address to sign in to Time.com on web browsers..Version: 106.6.5
✓ Not workingAfter the latest updates, my Time app stopped working altogether. I am unable to open the app..Version: 37.0.4
✓ Trouble at least once a yearFor the past 3 years my app has stopped working, even though my subscription is valid. Every time takes about a week to get the correct person to help me. Each time is a different problem. None of my other online magazines have ever stopped working. When this subscription runs out I will switch to Newsweek even though I like the Time content. Don’t understand why they have so much trouble with the app..Version: 36.2.0
✓ LameIt took over 30 minutes to download an issue. When it finally downloaded, it failed to install. Not happy that I dropped $5 for an issue that I was excited to read. Proof that the publishing industry has a long way to go before the iPad can replace printed media..Version: 0
✓ Retina Display support?The app is great but, as of August 2012, the magazine isn't Retina Display. Disappointed..Version: 6.2
✓ Problem AppI’ve been a subscriber to Time for years and used my iPad to read while traveling. I can no longer download and read current issues. Every time I try to select a current issue I’m asked to purchase the issue. I’ve reloaded the app and logged back in and have the same problem. I’m rethinking whether or not to renew my Time subscription if this is the way long term customers are treated..Version: 36.0.4
✓ Great app...too expensive....The delivery is excellent, but since the price is HIGHER (by a lot) than the paper copy (which costs MORE to produce) I will stop at one purchase. Simple: Lower price. More sales. More satisfied REPEAT customers. Ultimately MORE REVENUE..Version: 0
✓ Time Magazine won’t restore Apple subscriptionI’ve downloaded the Time Magazine app on a new iPhone and iPad. After hitting the “Restore iTune Purchases” on both. On both devices a non- modal window reported, “Restoring purchases” which never goes away after hours. Dismissing that window and hitting the “Library” button results in the Restoring purchases window that never finishes. Should I cancel my long time Time Magazine subscription since it doesn’t seem to work? Frustrated, Kenneth Perry.Version: 106.7.0
✓ Download of Update Hangs!I've downloaded the update and now it does nothing but hang there...cannot get beyond the TIME title screen!!!!.Version: 27.3.2
✓ No magazine availableI am in Montreal and was eager to be able to read the Time on my iPad but there is no magazine available with this app. When will they be available for download? Does it only work in the U.S.? If yes, it should say so... Can't wait to be able to subscribe for the weekly edition..Version: 0
✓ Good but could be betterI like this app but it is missing an important feature. It needs to have the dictionary enabling so that I can find the definitions of words or terms that I am not familiar with. It would be nice if there were more news and less content written by people who are not journalists. I am tired of these lists of 100’s. Content written frequently by people who are more interested in writing about themselves. Boring stuff. But cheap to produce. It is easy to navigate to the portion of the magazine you want to read. Extra digital content is a bonus. It would be nice if there were an option to download the videos when you get the magazine. Sometimes I am not able to get these as I read the content. All in all I like most it. I have switched from reading the paper to the digital completely. 40 Year Subscriber.Version: 106.7.3
✓ Time appThe format is not user friendly, not sophisticated, the fonts are much too small even on iPad. Disappointing, will not renew..Version: 32.57.5
✓ Cannot download paid for digital issues and support not availableI am a digital and print subscriber. I am unable to download the recent issues and there is nobody I can talk to about it. I contacted TIME customer support - had to wait on the line over 30minutes just to get an email address for the digital issues support..Version: 36.2.0
✓ Could be much better!The app is so so and the price model they've chosen which is none subscription really bites! Considering that this is electronic distribution, the price of selling this magazine is considerably less expensive than the printed version! Why they can't offer it to us at a reasonable price is beyond me. I would gladly pay for a subscription if it was available and it was priced in line with the normal subscription pricing that they offer for the printed version. I love the magazine but I'll refrain from purchasing any more magazines until Time rethink their marketing strategy on electronic media..Version: 0
✓ Not updatingUpdate: sent an email a week ago, as instructed. No response. This is silly. I have an iTunes subscription. I am logged in and have synced and restored the subscription a number of times. Still stuck in March 2021. I have deleted and redownloaded the app. Still no go. Per Apple, subscription is active. Please advise..Version: 106.7.0
✓ No Time at allAnother misleading app, nothing free here, move to trash..Version: 0
✓ UnimpressedPerhaps I am in the minority but Time asked for my opinion. Let me put it this way I have spent $30. I have downloaded the app. I have followed the instructions and I have not seen a single issue of time on my IPad. If this is not resolved shortly I will request a refund and move on to a competitors magazine. If it is resolved soon I will revise this critique. Knowing what I know now I would not have bothered with time..Version: 5.1.100
✓ No support for retina display?Shame on me for automatically assuming a publisher as large as Time would provide support for the iPad retina display. Now I'm stuck with a year long subscription to a digital magazine that feels equivalent to watching a VHS movie from the 80's. Pixelated, poor resolution and fuzzy graphics make for a miserable read. If you own an iPad 3 DO NOT waste your money on buying digital issues of Time..Version: 6.1
✓ Once again, does not workIt seems like every time you “update” this app, it stops working on my iPad! This is the FIFTH time I have had to complain because I can’t access my issues. Now, after the 9/17 update, the app won’t even open!! After the last failed “update”, I changed my subscription to month-by-month; seriously, why do I continue trying to use this app?!!!.Version: 37.0.3
✓ Used to be goodIn 2017, Time changed its display settings for iOS devices. The change has made reading Time magazine on either an IPhone or iPad virtually impossible. Stay far away until reviews indicate that the problems have been rectified..Version: 32.57.5
✓ Issues after 2016 are not adapted for iOS devicesI totally cannot understand why Time magazine has discarded their considerate and elegant layout and leaves the magazine not adapted. Very much dissatisfied..Version: 32.57.5
✓ Continual problems with issuesI have had this app for several years but in the past year I have had continuous problems with issues not showing up and the app saying I have to pay for them even though I have an active subscription. Trying to get help online is useless..Version: 36.0.2
✓ Access DeniedI started subscription in App Store for one year in last June. I had stopped reading it for about several months. Recently I wanted to read it again, but my access was denied. When I chose to download the latest issue, I was notified to subscribe or buy it. When I chose subscribe, it said that I already have subscription. But I still can’t access because it says ‘There appears to be a problem with your internet connection. Please try again later.’ I don’t know what to do to read latest issue. Please let me know what to do..Version: 106.7.4
✓ Does not allow me to log in.I purchased the digital subscription and the app is asking for my email address but not my password, after I enter my email and hit log in it gives me an “incorrect password” message even though it never prompted me for one. Please help so I can use the app..Version: 106.6.2
✓ Problem to log I’mI bought a digital Time subscription but cannot log in the app. I put my email as asked but it replies that the email and password are incorrect..Version: 106.7.0
✓ Seriously downgradedThis used to be a great native app until a couple of issues ago, where they have decided to just post a PDF instead. Now it is extremely difficult to read many articles, where zooming in triggers a page turn. Pinch and zoom is not a proper app experience. This app is trash now..Version: 32.57.5
✓ No access to subscribed magazineSubscribed to the latest issue, but app will not let me download. Will my 2.99 dollars be wasted on a magazine I cannot read? Doesn’t seem fair don’t you think? 🤔 App needs an immediate fix! Until then, the rating I gave was generous in spite of not having access to my subscription..Version: 106.7.4
✓ App not downloading current issuesApp not acknowledging my subscription. I haven’t downloaded issues in months because I was reading the magazine itself. However the app library does have all my old issues, but it won’t download any current issues..Version: 36.3.0
✓ Landscape/Portrait rotationReally dislike that you have disabled the iPad feature of being able to read the magazine in either landscape or portrait mode. This is particularly aggravating when viewing the pictures in Lightbox. All the images are in landscape mode but you present them in portrait mode. To view them in landscape mode -- the way they were taken -- one has to click on the + sign and physically turn the iPad 90 degrees to see the picture. This gets very aggravating after you have done this for ten times, the usual number of pictures you post there. Please enable the built in function you have disabled! The Table of Contents should also be similar to the print edition, like it used to be. Items were then clickable. Not too keen on the present format..Version: 32.41.3
✓ Digital subscribers can’t loginMost of the recent reviews from digital subscribers have an issue logging in, myself included. The dev response mentions contacting support, but too many people have had this issue for too long. If the dev is reading this, know this is unacceptable, and if this has been figured out in other cases, figure out a way to retroactively solve the problem. If you’re a digital subscriber experiencing the same issue, let Time know this is unacceptable and consider requesting a refund if access on Apple apps is important to you..Version: 106.7.1
✓ Needs workCan't view preview or a summary of the issue. All you can see is the cover and a buy button. On top of it all the thumbnail can't be enlarged. Not very enticing..Version: 32.4.3
✓ Horrible. Used to be great.The old version was great for reading on iPhone. New version is just the paper edition. Aweful. I'd vote 0 if I could..Version: 32.57.5
✓ Good except for annual subscription problemsAgree with other reviewers that there are frequent issues with authenticating a subscription. Usually happens to me when the app pushes an update. Support usually addresses the issue, but I have to deal with it at least once a year which is frustrating to say the least. Not sure I will renew again..Version: 36.3.2
✓ Terrible nowAs other reviews mentioned, Time recently removed all interactive features and iPad optimizations so the magazine is just scanned and the fonts are too small. This is a really horrible decision and will further the decline of print media and subscriptions to the magazine. I'm baffled..Version: 32.57.5
✓ Avoid November, 2017 update!!Do NOT install the November, 2017 update!! Keep the previous version if you have it. The new version deserves zero stars. The new version is slow, it is clunky, it wastes use of the iPad screen. I should not need the better part of ten minutes to scroll down to something from four years ago. What the photon were they thinking?!!! Time Magazine is known for quality — the app update is junk. Time is better than that, and their subscribers deserve better than what they posted the night of November 10. They should take it down and put back the previous version before they embarrass themselves further. File the November, 2017 version in the “New Coke” garbage can where it belongs..Version: 33.0.0
✓ App is worthlessThe Ipad app stopped showing new issues in the Library several weeks ago. I have an account paid for. Attempts to work with this app did not work. I refuse pay double for print and digital, which is what I see. I cannot locate any tech support options. Problem solved now. Time should make support more obvious. I will raise rating to 3 stars..Version: 36.1.0
✓ Worst app I have experienced recentlyIn this day and age if a media company cannot figure out their authentication issues then they don’t deserve to have a digital presence! I signed in using my print+digital subscription credentials and I still cannot access any content in the app! I continue to get asked to pay for any article I want to read!! Can you please get your digital act together Time magazine??.Version: 36.2.0
✓ Cannot log in after subscriptionI had a subscription but I still don’t know what to do to log in this app.Version: 36.3.4
✓ Poor graphics and textNeither the content nor the application are retina ready. For a magazine this makes the content look tacky and cheap and text is not as clear as it should be..Version: 6.2
✓ Access Problems Again - August 2022Once more I have the problem of getting the sign to “Buy Issue $6.99” on my IPad when I already have a paid digital subscription that was renewed in mid July 2022. Have had this problem before, in fact every year when the subscription is renewed. Really frustrating. I won’t be renewing again if this continues. This is highly unprofessional. Please resolve! Is anyone there? Is anyone listening? Hello! Hello! If you can’t give me access, then refund my money!.Version: 106.6.5
✓ Login failI enter my email but it keeps failing..Version: 106.6.1
✓ HoaxThey say it's free but when you open the app, everything not is fine for sale. Waste of time..Version: 32.57.5
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