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Southern Living Magazine App Complaints & User Negative Comments 2024
Southern Living Magazine app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Southern Living Magazine? Can you share your negative thoughts about southern living magazine?
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Southern Living Magazine for Negative User Reviews
✓ Horrible ExperienceI have been able to access issues from Dec 2021 through April 2022 in this app and Better Homes & Garden on any of my Apple devices. I’ve contacted the providers and Apple, followed all the T/S steps and nothing works. I’ve subscribed to both since 2014. Zinio isn’t helpful at all. If they can’t resolve within the next 48 hours I want a 5-month refund on both magazines. Simply ridiculous-no customer support from anyone and two many 3rd parties to work to..Version: 104.7.3
✓ Why botherThis is the most useless app I have seen, even if you know the name of a recipe search will not take you to it. Very slow to return unrelated recipes..Version: 35.4.0
✓ Can’t downloadI can’t download the issues. It continues to offer a trial or purchase; I have had a subscription for years. Apparently, an update caused this glitch a few months ago, and it still hasn’t been resolved..Version: 35.3.7
✓ Not able to download magazines.I was able to download up through last December, then could not download anything again without purchasing until the May issue of 2020, and nothing else. I still cannot download anything else from this year. My subscription renews in August..Version: 35.3.6
✓ New issues no longer downloadingI have been a southern living subscriber for more than 10 years and am frustrated the digital edition stopped downloading 2 months ago. Help! Both my subscription and digital app are up to date..Version: 105.0.2
✓ New App Needs Major Work!Like nearly all other reviewers I have been a loyal SL customer for 20 years. The new app update has caused all of my back digital issues to disappear. I get an error with my email address and my account number is not recognized but says “try back later” which I have done for days...when is later? I have sent a request for help through the app, hopefully this is promptly resolved before I leave on vacation tomorrow because I wanted to take my issues with me on my iPad but have had no luck after days of trying this mind-numbingly frustrating new app! So disappointed :-(.Version: 35.0.2
✓ Can’t restore issuesI am a current subscriber and have been for many, many years and can no longer restore issues through this app. Please fix this..Version: 35.4.0
✓ App does not work correctly after iOS updatesSystem updates - then subscription is not recognized. I end up paying again to get what I already paid for. App needs a fix or correction..Version: 104.7.6
✓ FineHaving to go through the logon process again to get into the app and download the new version is expected. Having to manually re-download each of my purchased issues one by one is highly annoying. I navigated through the "upgrade" process easily enough, but the "restore issues" function didn't work, even after I checked my account setting to automatically restore. That being said, once I got into the magazine, it's worked fine..Version: 24.2.0
✓ Terrible AppLove the magazine for 30 years, however and ready to cancel my subscription as it will not allow me to refresh my ITunes purchases. I travel a great deal and this is essential..Version: 104.7.3
✓ New format ruined magazineBeen a subscriber of iPad version for years. New format is terrible. Font is too small to read and requires zooming in to make it readable. This makes recipes (my favorite feature of the magazine) hard to read and makes it especially difficult to use while cooking. Who wants to touch the iPad screen with dirty hands covered in dough or ground meat while cooking to enlarge the print or move the screen around in order to see different portions of the recipes? Please bring back the old format!! This new format makes the magazine tedious to use and not a joy to read!! If I could give it 0 stars I would..Version: 32.4.4
✓ Where is customer service?!A couple of years ago I suddenly wasn’t able to access my subscription and reached out to customer service, but never got a resolution. I just canceled my auto renew subscription at that point, and let the subscription expire. There were roughly about five months worth of magazines that I never got to look at because of the problem. I recently got a new iPad and decided to investigate further to regain access my subscription. It tells me that I’m using the incorrect email or password to login. I haven’t changed email addresses so I’m not sure what’s going on. It doesn’t even give me an option to reset my password. In fact, when I’m trying to login, all it asks for is my email address or subscription number… There isn’t even a box to type in the password!! I have a digital subscription so I don’t have a print subscription number. Where would I even found a digital subscription number? I have emailed customer service time and time again and I’m not getting any replies. AWFUL SITUATION and I am losing money because I can’t even get anyone to help me access what I have already paid for!.Version: 105.0.3
✓ Worst updateSO DISAPPOINTED IN THE UPDATE. Hubs and I leaving for a 4 hour drive and I went to download 2 latest issues. I had to install the update in order to download April issue and that's when the trouble started. Having to jump through sign in and account validation issues finally to see that I was going to have to download every single issue in my library again made me so MAD!!! What a waste of time. I don't even have an iPad w retina display so the "great improvements" in the update don't even apply to me. Huge waste of time to redownload all issues but I will eventually have to because I have not kept all my hard copies since subscribers have been able to use app. I agree with other reviews. TOO MUCH TROUBLE FOR USERS..Version: 24.2.0
✓ Love the magazine, hate the appI love Southern Living magazine and have been a subscriber for many years. Since I would rather not have a bunch of old issues to dispose of or store, I thought reading it online would be a good solution. I simply don’t understand why it takes an hour or longer to download one issue, and why you can’t do anything else with your device during this time because if you navigate away from the app it pauses the download. You can’t just sit down with a cup of coffee and flip through the new issue unless you have planned far in advance to have it downloaded and ready. We do not have the fastest Wi-Fi, but I don’t run into this type of thing anywhere else. I would think that first and foremost, when developing an app for a magazine, the priority would be to create one that allows people to actually READ the magazine when they want to. In my opinion, the app developers have failed miserably on this one!.Version: 35.4.0
✓ Ron DugginT The app doesn’t seem to recognize me. Every time I sign in and actually I don’t have a prescription.Version: 104.7.7
✓ Can’t Download with SubscriptionYou are able to download issues with a paid subscription. Why pay for 2 subscriptions??.Version: 35.3.8
✓ This App I have the hardest time to loadI have always loved the articles in this magazine. Have keep many paper issues through the years. Thinking I may just go back to the paper because I can’t get this sad app to load. I have tried reloading many times and it just sits there and buffers. Then it drops out. Hate to let this app go but I don’t have much choices..Version: 104.6.2
✓ Won’t download any 2022 magazinesWon’t download any 2022 magazines.Version: 105.0.2
✓ Really BAD appI have a hard copy subscription of Southern Living and attempting to get the digital version on my iPad proved futile. The Southern Living app first tries to lead me into renewing my current subscription which is still good for more than 18 months. I finally create an account and then attempt to log into it but I am told that I'm not entering a valid email address, the email address that I used to create the account. Really, really bad app or maybe that's the way Southern Living wants the app to work or simply just does not care. The app is not worth the one star that I need to enter to post this 👎🏻👎🏻 review..Version: 32.57.2
✓ I no longer exist halfway through my subscriptionThe title says it all … no new issues are visible and the app doesn’t recognize my profile login. No way that I can find to correct. Ridiculous..Version: 105.0.3
✓ HorribleI have a hard copy subscription and have had digital access up until earlier this year. Now when the newest magazine is available it says I need to subscribe but it recognizes that I have a subscription so it also gives me the option to not only purchase the current issues but also previous issues I have not been able to download. I have also tried to get help directly with Southern Living but to no avail. They either need to fix this problem for subscription holders or ditch the digital version all together. I really don't understand how this problem has not been solved. Based on other reviews this is an ongoing problem that they have to be aware of. Extremely disappointing..Version: 32.57.2
✓ Desperately needs Retina optimizationText is grainy and pixelated to the point of being nearly unreadable on an iPad 3 retina display. Pictures are similarly awful. I bought an ipad-only subscription and have not done more than page through the first issue seeing if any of the pages were optimized for this increasingly prevalent HD display. They weren't. Southern Living and Coastal Living electronic editions were one of the things I was most excited to enjoy when I got my ipad. Both have turned out to be huge disappointments. My email to customer service about this was completely ignored. Please optimize the magazine for HD displays!.Version: 24.2.0
✓ Further requestsI was thrilled to see Southern Living now has an electronic version. I had contacted Southern Living over a month ago asking when this was going to be available, but never received a reply. A couple of requests for improvement. Over all the years I have been reading SL, I have torn out articles of interest, especially travel articles to file away so when we visit those states I have all of your suggested places to consider. I also do this with the recipes I want to try. With the new electronic version, I cannot bookmark or print a page. After I have finished reading and tearing out all of the pages I want to keep for future reference from the printed version, I am able to throw the rest of the magazine away. I would also like to see a hyperlink for all websites referenced. Currently, when I'm reading the printed version I need my computer or iPad close by so I can go to the site or I mark the page and go back to it when I'm at a computer..Version: 2.1.103
✓ Apple subscription doesn’t always workTh.Version: 104.7.7
✓ Dislike latest updateI dislike the latest version of Southern Living app. It is slow to load my issues. There is now a "latest" tab which is confusing because it prominently displays a note to "Subscribe and save" as if I was not already subscribed. Once in the issue, you can no longer flip pages and the header and footer bars appear on every page until you start to scroll. It takes away from the experience of feeling like you are looking at a non digital magazine. I also dislike the way the "issues" tab is organized. I like the way issues were organized in the previous version of the app. When moving thru the issue pages I accidentally went to the table of contents. I dislike that the table of contents is just a list now with no design around it. I also you have to know exactly where you were in order to go back to that exact page. Makes me want to go back to the paper subscription..Version: 33.0.0
✓ Horrible App—No SupportI updated the digital version of my app, and I lost years worth of digital subscriptions plus I lost 2 Southern Living House Plans magazines that I had purchased through the app that cost me $4.99 each. I’ve been in contact with Meredith Digital Customer Service (who BTW is located in the Philippians), Zinio, and even Southern Living House Plans. No one can help me. They all seem to think it’s someone else’s problem. Zinio just said that as per publisher’s request they are no long supporting any issues but the magazine. So, I’m angry and frustrated. I’ve been a loyal subscriber for years. I’m about to cancel my subscription to both digital and hard copy Southern Living. That is so sad too. They used to be such a wonderful company. What a bunch of crooks and jerks..Version: 35.0.0
✓ Terrible App - not updating libraryTerrible App. My library has not updated since March 2020. I’ve tried everything including delete / reinstall app. Library still stuck in March. My account is current. Guess I will just to wait until the snail mail delivers the hard copy. Southern Living is NOT a digital publisher..Version: 35.3.6
✓ TerribleThis was terrible experience. I had the previous Southern Living app which I was able to download easily and access. Now there is a new app that I had to download which was confusing. I had to contact Customer Service to get help and all the operator was concerned about was moving on to the next call.(no Southern hospitality at all) Once I got into the app, I discovered that none of the issues that I had previously downloaded were carried over and I had to start all over again. The previous app was great. This was not worth my time and trouble....I am really irritated!!!!.Version: 24.2.1
✓ Horrid site!This site was so poorly designed. It is all but impossible to find where to log in and then, in spite of the fact I was using the correct password, access was denied. It navigates slowly, is difficult to navigate and is not user friendly at all! I found it so frustrating that I can see no reason to bother with it. Applications should not be rolled out until all the "bugs" have been ironed out and it has been tested on "real" users and not the greeks who designed it. It is just the worst an more poorly executed site I have ever had the misfortune to attempt to use..Version: 3.2
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