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- 95.1SAFETY SCORE
- 4+CONTENT RATING
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Cracker Barrel App Complaints & User Negative Comments 2024
Cracker Barrel app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cracker Barrel? Can you share your negative thoughts about cracker barrel?
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Cracker Barrel for Negative User Reviews
✓ Food is very good, but phone service is horribleYes, food is very good pretty good price in-store service is pretty good but don’t ever call Tyson water. You will be waiting for at least 30 minutes. It happens every time and they might forget some of your food item that order..Version: 7.1.0
✓ Good but major quirkOverall not bad, does what you’d want a food/restaurant app to do. However, I am unable to sign-in to my account. Just see “Loading…” (It’s been doing this for 10 minutes now, as I write this.) Still can pay for meal without signing in but have to key in payment information every time..Version: 6.27.0
✓ Wait list does not workI used the app to join the waitlist for the Huntsville Alabama store. When I got there clicking I’m here did nothing. I looked at my text messages and saw I had to check in with the hostess. I waited in line to check in with the hostess for quite some time. When I finally got her attention she said I wasn’t on the wait list and it would be 25 minutes for a table for one. After already standing for 10 or 15, I was not about to wait another 25! I buy 100’s of dollars worth of gift cards every year to give as gifts. Not again. I deleted my app, account, and took my business elsewhere. The app is useless..Version: 7.4.1
✓ Great, but…If you don’t want to store the credit card info, at least be nice to provide me with a numeric-only input to enter my credit card number. Also it would be nice if you to process my cc expiration date and add a slash in there or at least put a placeholder to see what format you expect. And it would be terrific if I didn’t have to log in every time. My password manager does not pick up that I’m on Cracker Barrel site. Basically, I am very lazy. The less time I have to spend retyping the info, the more I’m likely to order..Version: 7.0.11
✓ Apple Pay and Payment DifficultiesI’ve had several issues getting Apple Pay to work in store for it to be advertised as feature at every table. I have yet to get it to work, the same goes with Google payment. Also, when ordering take out I wish Apple Pay was offered as a payment choice instead of needing to type in credit card details every time I order..Version: 7.0.10
✓ Rewards ProgramIt’s nice that you finally created a rewards program the Bonus Game for example, I will NEVER fill the board as it is just me (My husband passed away) so I’m not going to buy a family meal basket. Just something to think about when you’re think of rewards ideas.Version: 7.4.1
✓ Please fix your app!!I would eat hear 3 days a week if I could easily use this app. Please fix these issues! -Will not keep me logged in. -Will not save a payment method. -Cannot change order location after order has been added to cart. -Does not use apple wallet. -Cannot easily change or alter my saved location. - Use face ID. MAKE THIS EASY!!.Version: 7.0.8
✓ Missing featuresWhy is there no option for Apple Pay or save payments when placing an order for pickup? I cannot find previous orders to quickly reorder anything. Otherwise the app works fine it’s just a Pat to always enter my card info after manually entering my order every time..Version: 7.0.11
✓ I TRULY HATE THIS APP MORE THAN ANY APP I HAVE!I’ve had this app downloaded forever! But I have never got to use it as long as I’ve had it downloaded! It either doesn’t let me sign in, when I have it on… leave me signed in, or when I’m putting in my order it will sit there and spin and pop up… WOOPS Something went wrong… if and when I finally get my order in… it has never taken my card for the payment!!!!! Of course when you call the restaurant itself they tell you that you have to come in! The whole point of me having these apps are for the points and curbside because I can’t stand on my legs for any period of time! I’ve never received any points, promo codes, I mean to tell you I have never received anything for the hundreds of dollars I’ve spent with Cracker Barrel! I have even stopped going because of the hassle, and waiting one night over 2 hours for them to bring out my food and them saying it was my fault when I clearly had proof I called them when I got there on my my phone! The food at this location has really dropped the quality from what it used to be as well and that’s from several people saying that. Oh I did send a letter to the corporate office about the night I waited for 2 hours. Never even received a response from them!.Version: 7.4.1
✓ Won’t let me orderThis app was working great. I ordered on it one day last week & it worked fine. Tried it the next day & my order wouldn’t go through. It came up with an error that said my app needs an update but there isn’t an update for it. A week later, I tried again, exact same thing. When i search for the app in the App Store there isn’t an update. So I can’t figure it out. Also, if you are going to have us create an account it should store all of our personal, vehicle, & cc info so we don’t have to enter it every single time. Come on Cracker Barrel. Fix your flipping app!!!.Version: 7.4.1
✓ AppThis app is missing items from the menu like the buttermilk chicken, and the momma and grandma specials and it gives incorrect wait time was giving 15 minutes and it was actually 30 minutes wait. I love the food but this app needs to account for the restaurant times so we are not wasting time.Version: 7.0.8
✓ Missing some optionsApp generally works well however there is no option to pay by cash or gift card. There is also limited ways to customize an order. My biggest complaint is that the app will always say "you're order will be ready at ..." but it NEVER IS and I end up standing in the store forever waiting for my food . With this said I do love Cracker Barrel and all they do for the RV community.Version: 7.0.11
✓ How is this 4.8 out of 5 stars reading the reviews?How is this app rated 4.8 out of 5 stars?! I have a long history of this app truly being the worst I’ve ever dealt with. I came back tonight to check on the status and saw it was 4.8 out of 5 stars. Then I sorted the ratings by “recent.” There is no way that this app is rated 4.8 out of 5 stars especially since reading the reviews and seeing nothing has changed..Version: 7.3.0
✓ App works except it doesn’tTried to order with the app and we received an error because the app needs an update. The app is currently up to date. If I could order with the app then I’d give it 5 stars. Probably a bug that needs fixed..Version: 7.4.1
✓ Strange EstimatesThe new version of the app has an issue with the estimated pickup times. At 6:14pm the estimated time on an empty cart was 6:44pm, then added an order of pancakes, and the estimate when to 7:04pm. Moved to the website (used same restaurant location), placed an order for pancakes (and three other entries), got a pickup time of 6:42pm..Version: 7.3.0
✓ App needs some workI have always liked Cracker Barrel‘s food, but using this app is frustrating. It shouldn’t be that hard to order food. My wife and I attempt to use this app traveling. Look ahead on Google maps and find a Cracker Barrel that’s convenient for us and then order out. It’s always frustrating. Have one of your developers look at the Chick-fil-A app. That’s a great app..Version: 7.4.1
✓ Awful appThis app is so irritating. I hit forgot password, and never received a link anywhere (not spam or inbox). I have “checked in” for curbside on the app and waited 27 minutes even though it had confirmed my check in, just for me to have to unload my toddler and go into the store because it never went through. It crashes frequently, won’t allow gift cards, just so frustrating..Version: 7.0.5
✓ Wait times are wrongApp tells you 5-10 minutes when the actual wait is longer. For example, I’m standing in CB right now. App said 5-10 minutes. Actual wait they tell you when you walk in: 30-40 minutes. The app still says 5-10 minutes. Therefore, pretty useless. And I’ve been waiting 32 minutes at this point. Deleted!.Version: 7.0.6
✓ Too Woke for UsI have been a loyal customer of Cracker Barrel good money in their stores during that time. This ends today. After Cracker Barrel turned their backs on their customers bye going all in for pride month, I have deleted my account and the app, and will never return. I know plenty of other people who will do the same. This all could’ve been avoided by staying politically neutral, and knowing who your customers are. Cracker Barrel will now get the Bud Light treatment from here on!.Version: 7.3.0
✓ Better to callStarted ordering on the app and once I saw that the earliest I could order it for was an hour and a half after when I was ordering it I just called the order in and the order was ready in 20 minutes.Version: 7.0.1
✓ One of the single most frustrating apps I have ever usedFood is good. I pick it up for my mother on the weekends. But you’ll say that you want curbside ASAP. The app will say “We can have it ready by 4:45, that ok?” I select “ok”. By the time I enter my cc info (doesn’t seem to like Apple Pay) and confirm the order …. “Sorry! We can’t have it ready by 4:45. Please choose another time.” And then I have to re-enter my cc# all over again. Such a bad app..Version: 7.3.0
✓ Needs improvementThis app is so frustrating. Nine times out of 10 It does not work. They need to work on staying logged in, maybe face ID, storing payment. Maybe add a favorites option as well. I cannot tell you how many times I went to put an order in, and it would not let me process it when I was ready to check out. When it does work, it’s great. Like I said, 9 out of 10 it doesn’t..Version: 7.0.11
✓ How is this rated high??Every single time, it’s one thing or another! Something about “token no good” or card expiration won’t go in, or timing is messed up! Instead of adjusting pickup time to 20 min from when I hit “order” it says 19 minutes isn’t enough time! There’s no Apple Pay or even a way to save credit card so I don’t enter it every time. The food is good, the app is terrible. I hope you’ll get someone to make a working app & fire your grandson in the basement trying to make this one!.Version: 8.0.6
✓ WeakThis isn't a very good app, but the good is so good there it doesn't really matter. Crashes a lot..Version: 1.0
✓ Can’t complete an online orderConstant error messages pop up when trying to add items to the cart. When we finally get everything added, we get an error when submitting the payment. This has been happening for months. I can’t believe the app hasn’t been fixed yet. We end of giving up and having to phone in our order, then walk inside to pay. Forget curb side pickup..Version: 7.4.1
✓ Crackle barrels on bush river road in Columbia South CarolinaSunday evening, we went out for lunch. It took 15 minutes for the hostess to come to the desk. 15 minutes for the server to come to our table 20 minutes before our food came out and when it did it was cool. I have tried to give this restaurant the benefit of the doubt, but this is the fourth time that I have are Cracker Barrel‘s on bush, river road lately and the food was not attractive, or pleasing to eat. Cold pancakes the butter wouldn’t even melt. I have gone to this establishment for years after the pandemic it has gone down drastically. I will not be visiting they are again. And I will tell my friends they are taking a chance..Version: 7.2.0
✓ App is horrible.Tried to the use the app for the last 3 months and only once did it let my order be placed. It always says “something went wrong” or “the store you are ordering from is closed” today I tried to order and it says “app must be updated to place an order” but there is no update available. Get it together folks!.Version: 7.4.1
✓ Worst appI have been “using” this app for several years and it is a source of constant frustration. Today, it won’t move past find a location. It finds my local store but won’t move beyond that page to let me place an order. I have uninstalled the app twice, restarted my iphone twice. Still won’t work. Then there is the whole issue of why can’t they process gift cards for payment. Check the version updates-a “fix bugs and improvements” update every month? Please put together a team that can get this right!.Version: 7.4.1
✓ What happened to app!?The ability to get on the waitlist used to be a great feature, sadly not anymore. Signing in on the app does absolutely nothing now. When we arrive to the restaurant, we are quoted the same wait time as the app showed 30 minutes prior. Also you dan no longer tap “I’m here” on the app, the feature doesn’t work. Plenty of restaurants have an app for waitlist that actually works, this one is useless..Version: 7.0.8
✓ Horrible Horrible App5 stars for the food. Zero stars for the app and To Go experience. I would eat Cracker Barrel six days a week if I could easily and accurately order it to go, but I haven’t eaten there in over a year because of this app and the fact that they don’t answer the phone if I attempt to call my order in. Whomever is in charge over there, shouldn’t be in charge..Version: 7.0.11
✓ Awful appReally buggy. Cannot delete stuff from my cart once I added them. Doesn’t support basic auto filling when typing in delivery or billing information. Not being a be able to paste into certain fields is super annoying. I’ve gotten so frustrated that I’ve given up a couple of times and just ordered from another place through Grubhub or DoorDash and just accepted the extra fee’s. I rather pay Cracker Barrel directly, but I literally can’t order from this app without it being s buggy mess..Version: 7.0.6
✓ Waitlist is completely uselessSigned up for the waitlist and was given a 30-40 minute estimate on when to arrive for our table. I have two children 2 and under, so this was going to be very helpful. We got a confirmation text with the same estimate time and arrived on time. We checked in with the hostess and after 10 minutes of waiting in the crowded store, we checked in again for a time estimate. She said it would be another 15-20 minutes. When I mentioned the estimate we were given, she said the app isn’t connected to what’s happening in the store. Texas Roadhouse has their system figured out. I don’t know if there’s any connection, but it’s worth it for the app developers to find a way to connect the times to the store otherwise the time estimate is completely pointless and frustrating..Version: 7.0.8
✓ Doesn’t workI downloaded this app a few weeks ago. First time I used it, it worked great and no issues. But every time after that it has not worked. I either get a message saying the app has to be updated (even though there was no update available) or an error message. I even tried ordering through their website instead as a backup and I get error messages there too. The whole online ordering system needs an overhaul..Version: 7.4.1
🙂 Cracker Barrel Positive Reviews
Cracker Barrel works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cracker Barrel.
⛔ Cracker Barrel Problems
