- 89.1LEGITIMACY SCORE
- 90.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
ELLE Magazine US App Complaints & User Negative Comments 2024
ELLE Magazine US app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using ELLE Magazine US? Can you share your negative thoughts about elle magazine us?
Please wait! ELLE Magazine US Facebook comments loading...
ELLE Magazine US for Negative User Reviews
✓ Please update for iPhone XScreen is so small on iPhone X, please update..Version: 6.5
✓ Couldnt load any of my previous and latest issuedIs it only mine or other's also having problem with the subs? Not cool.Version: 5.1.2
✓ New issues will not loadI love the concept of this app, and when my issues do load, they are wonderful. But, I paid for a year subscription and every time I log in, it always shows the May issue as the most current issue. I know for a fact that the June issue is out on News stands and you can buy it on Zinio, so why is it not loading as the most current issue?? If this bug gets fixed, my rating will definitely be 5 stars because it is otherwise an awesome app!.Version: 1.6
✓ Elle Mar. 2013 won't downloadJust purchased the Mar. 2013 Elle magazine and it won't download. This is the 1st and last time I purchase online. I'll be purchasing the print version from now on. Question; how do I get a refund from the I-store?.Version: 1.14
✓ Elle us magazine....big problems with this appI recently purchased a one year subscription. First there was a problem with downing loading the current issue. This was resolved a couple of days later. Next when I went to download the magazine...40 minutes later it was still not downloaded...and I have very fast high speed service. I was able to use the portrait version....but today I went in to look at this issue and the issue is not there...so I have to attempt to download it again...not worth it. I think I wasted my money. So..save yours and don't buy this app. I have downloaded several other magazines...O, Net a Porter, Car & Driver and these work great..Version: 1.6
✓ Help!Something wrong with this. Can't download the issue of the magazine. Have tried several times and it just goes on downloading for ages and ages and then just stops and I still don't have it..Version: 0
✓ Completely broken, stay awayThis is easily the worst ipad app I have seen. When setting it up for a subscription half the screen was in portrait mode, the other half was in landscape, fields went off screen etc. once the subscription was in, paid for etc, the app simply displayed a black screen and now any time it is launched it goes to the black screen and there is no way out of it. Apple should remove this app from the store until the publisher proves they can support it..Version: 1.14
✓ Not worth a star anymoreThe magazine does not recognize print subscriptions anymore. Now, Hearst wants a person to pay for separate subscriptions for print and digital access. I see no reason to buy the same intellectual content twice, especially in a buggy, clunky format! This will be my last Elle subscription. As I am doing with the other Hearst magazines I have subscribed to in the past, I will not be renewing Elle until Hearst's policy on digital access is changed. Hearst's loss will be Condé Nast's gain..Version: 2.6.1
✓ Cannot access any of my magazinesAt the moment I cannot access any of magazines and it is very frustrating. The update has basically made my magazine subscription useless since I cannnot access any of them. It just needs to be easy. It was easy before. Why complicate things. I understand you've made improvements that sound great if they actually work. So until that time I have to waste tons of time reading through FAQ to figure out what's up and still cannot access anything..Version: 3.1.1
✓ Don't SubscribeAfter downloading and paying for 1 year's digital subscription, I was only able to successfully download 5 issues before it randomly stopped recognizing my subscription. I contacted Hearst digital apps support via email. They responded with a cursory "check to see if your settings and see if your subscription is active"... I responded back, but was cast off into the "ignore" pile. I am not upset about the money... it's the principle. As a customer with a valid issue, I think it should be addressed even if there is no immediate resolution. I would have preferred a "Sorry, I don't know how we can resolve this at the moment. But we will look into it" rather than being ignored. That's so unprofessional. When the application was working, I enjoyed the magazine and have been a subscriber to the print copy for years. I loved the concept of having my magazines with me without the bulk! But given my recent problems and the company's lack of support, I have decided to unsubscribe from all Hearst Publications. Even though my other magazines have been working fine up till now, I can't be sure that they will continue to work and be supported. There are many other companies that offer a similar content... I guess it's time for me to start choosing them!.Version: 1.14
✓ SadFeb version won't load. Updated app shuts down every time I try loading..Version: 1.3
✓ Why charge now?I was very upset to see my favorite app on my iPad change this month. I enjoyed reading Elle on the bus to work each morning, however now I have to pay for an issue that could easily be removed from my device. This app was great when it was free, and it should still be free. Very disappointed..Version: 1.5
✓ Get it TogetherEvery since the update this app has been horrific. In January due to the update I had to delete and download again in order to gain access to my account. Thought everything would be fine, however, ran into the same exact problem in February Of course it would be wwwwaaaayyyy to simple to be able to just log in your account information yourself. Oh no, you have to email customer service and wait two days for a response. Please "ain't nobody got time for that". I will go back to flipping the actual pages of my magazine..Version: 2.6.3
✓ DisappointingI subscribed for a whole year to US ELLE iPad subscription, 6 months in this app wiped all my downloaded issues stored and forced me to Restore All Purchases. Now I am forced to re-download every single issue again for a second time - using up my OWN download Internet quota ! And these are NOT small files.... Really disappointing. So not only have I ALREADY paid and taken the time to download each issue but now I'm doing it again at my own expense?? Won't be renewing my subscription until they iron out all these bugs..Version: 2.6.1
✓ Elle USI am confused! I am unable to download my latest purchased Elle mag. My iPad is 'stuck' on a preview of November. Help!!!.Version: 1.9
✓ SUBSCRIBERS NO LONGER SUPPORTEDAfter updating to the new version, all of the issues I had previously downloaded disappeared. Thinking it was a bug, I called Elle customer service, and was informed that since the magazine was sold to Hearst Magazines, subscribers will no longer be able to download the issues for free, and issues already downloaded will no longer be available. Unless the supervisor I spoke to gave me incorrect information, there is no longer a reason for current subscribers to download this app thinking they will be able to also download a digital copy..Version: 1.8
✓ Bad update. Elle should see a sharp decrease in online readership.I wish I could comment on the content of the app, but I'm still trying to get it to recognize my account. I'm going on two weeks attempting get a resolution. Getting a note that issues won't be resolved over the long Thanksgiving weekend are rather annoying considering this isn't my first attempt at a resolution. I never write reviews, but this is just insanely frustrating. Elle, I'm disappointed in your total lack of QC on this update..Version: 2.6.1
✓ Avoid this app until a bug fixThis is not the first time this app takes your $ right away but fails to deliver an Elle magazine - which has great content, if you could see anything apart from a black screen. In the meantime try Elle UK..Version: 1.14
✓ Not impressedAnd here I thought I was saving trees by buying digital copies! I really hate the layout. Most of the links don't work. Shuts down a third of the time!!!.Version: 1.14
✓ Too many ads!!!!Where’s the fashion?? Where are the fashion articles. A waste..Version: 10.0
✓ Great Content; Terrible OptimizationI vaguely remember this being optimized for iPad and iPad Pro - now it's not. E.g., clickable links and optimized pages (not screenshots that you slide over) that make the consumption experience compatible with your mobile device. In addition, the page size doesn't even fit the screen - regardless of which device you're viewing on. If you want to know how it's done right, see the Vogue app. Love Elle, but I hate this app..Version: 5.1.4
✓ Too clever for its own goodOctober issue rendered unreadable in many places by type so large part of every line's obscured as you scroll down (can't seem to pinch it smaller, either). I like bells and whistles, too -- Vanity Fair's are fun -- but they shouldn't get in the way of reading. Also wonder how I can get it to hold my place when I close app. Tired of having to "turn" pages from the cover on every single time. I subscribe to several mags for iPad and wish the experience could be standardized a bit, since each seems to operate differently. Right now, Elle's is among the worst..Version: 1.14
✓ Before and after.New review: Week or so later and I'm finally able to download the magazine with no issues...thank goodness. And after thoroughly inspecting the app for what it truly is...I have to say, it's enjoyable to an extent. I love the digital features I can use to make the reading experience much more wonderful. However, I wish that I could mark the digital pages with writing...or add sticky notes....or circle things right onto the page that capture my attention. Also I'm skeptical about this app after the recent problems. I hope their isn't another mishap. Last review: I am still...like many, unable to download the jan. 2013 issue. The problem isn't my wifi....it's the application it's self. Things like this should be on point and working...especially coming from a magazine like ELLE. One example of why technology couldn't possibly replace print. People pay for digital issues they can't download...it's unprofessional and off point. Hopefully, this problem will be addressed ASAP..Version: 1.14
✓ Don't botherDoes not work.Version: 3.1.1
✓ Error after errorI paid for a copy of Elle mag and can't even download it... Warning to anyone that uses this app..Version: 1.9
✓ What happened!?? It keeps crashing!!!Update: 12/22-what is going on with the format of the magazine. It now reads like a scanned version of the paper magazine instead of an interactive magazine app like in the past. Please make it like before which is back to interactive so the videos can be viewed, etc. Update: 11/15-started crashing again today after the update was installed. Seems to need another fix!!! All of a sudden I can't open the app. It keeps crashing. Deleted and downloaded again. Also shut down the iPad and it still doesn't work. Please provide an update!.Version: 5.1.1
✓ Major disapointment!After over an hour, the february issue is still downloading!!! Will likely ask for a refund..Version: 1.9
✓ The MOST FRUSTRATING APP, EVERI have over 30 magazine apps and this is the only one that does not complete downloading AT ANY TIME. If it makes it past the first phase (rarely), it cannot make it all the way through the "unzipping" phase. I've deleted the app completely several times and started the whole process again...never works. I've called CS assistance more than once, including speaking with tech help...never works. Before this app was updated it was fine but now it is a joke...although I've ceased laughing. It is a piece of GARBAGE. (Wish I could give it 0 stars but it won't let the rating fly.).Version: 3.0.1
✓ Persona non-grataIPhone app version doesn't recognize that I have both a print and iPad online subscription, and does not allow registration by using print subscription number/information. So now I need to wait for a slow email response which I'm fairly certain will require several back and forths to establish my subscription status to allow iPhone access that should have been simple to obtain :(. Meanwhile, the so-called restore issues in my iPad has no "green download button" so it tries to CHARGE ME for restoring my PAID issues that came with my subscription and does not recognize my email: FURIOUS!!!! Elle clearly didn't bother to test this app for usefriendliness functionality... FIVE DAYS LATER, STILL WAITING To be contacted back: unacceptable: I think it's time to publicize this poor "downgrade" by Tweeting the Universe!.Version: 2.6.1
✓ Absolutely horribleI've been an Elle print subscriber for 5 years and have recently converted to the digital edition. I have had nothing but trouble with the app since I purchased the $20 year subscription. Issues don't download correctly, it constantly loses my account info and says my subscription has expired, it shows up with blank pages. I think I've re downloaded the app at least 5 times. I absolutely hate it. Reading Elle used to be enjoyable, now it's a miserable experience.Version: 1.15
✓ GlitchesGot stuck in the preview. Can't get out of it and can't seem to uninstall. Couldn't buy it if I wanted to..Version: 1.8
✓ Full of bugsVery disappointing. March edition out of whack. Several attempts to delete and download again .... Still bad! Very poor..Version: 2.6.1
✓ App stopped working properly in January 2023This app was fine until January 2023. Now, all I get is broken link icons for pages. I cannot see the content at all I’m going to cease my subscription post haste. Don’t waste your money..Version: 25.0
✓ No access to latest issuesIt is always very difficult to have access to latest released issues. It always seems like the app is not renewing itself with latest editions. That’s why I stopped my subscription a year ago and now I see that nothing had changed..Version: 25.0
✓ Let subscribers download the new issue as soon as it's available!!!It's a great app, but it's very frustrating that I have to wait for my renewal date (the 26th of the month) in order to download the next issue even though I'm a monthly subscriber to the iPad edition. Why cant I download it as soon as it's available? I'll raise my rating as soon as this is fixed..Version: 1.7
✓ Where’s the fashion?$6.00 for nothing but ads..Version: 12.6.1
✓ Fix your a alreadyElle updated its app last November and it's still consistently buggy. I don't understand how they can't get it right, but my downloading freezes, I constantly have to log in and out and their customer service team pretty much shrugs and says they know the app is a problem. Other brands can do this and by now, Elle should be able to as well. Each month it's a contestant effort to uninstall/reinstall and keep my fingers crossed I will be able to get the mag to download. On my second reinstall and fourth attempt now for her September issue. Elle, you fail..Version: 3.2.3
✓ Great content, not great appI love Elle but the app is clunky. Each time a new issue comes out I have to struggle to repeatedly sign and out and hope that I can I finally get the new issue to download, only to have the app crash and then start the process over again. This has been going on for a long time, get it fixed already! Oh, and I can't even get the new September issue, regardless of how many times I've re entered my password..Version: 3.2.3
✓ Wish I could give negative starsFIX IT!!! Seriously it's been weeks since the last update and this app is still useless. If you can't get the "newer better" version to work then at least give us the old version back. Was this app even tested? If I could give negative stars I would. FIX IT!! I'm a print subscriber who until now wished I had a Digital only subscription. I usually toss out the print version and read exclusively from my IPad. Now I wish I had hung onto last months issue. I wasn't done reading it and now, thanks to Elle and their fabulous app upgrade, I may never get to finish it. I emailed customer service and like so many others got no response. Of course 4 days later I got a reminder that my subscription is up for renewal. Not planning to renew unless this gets fixed. Plenty of other fashion mags out there that have functioning apps. Maybe it's time for a change..Version: 2.6.1
✓ Bad AppI am really disappointed that this app does not function as it should. All I get is an app that downloads in seconds and a black screen..Version: 1.14
✓ Not like beforeI like the Fave button and being able to do my own fashion scrapbook . . . just like before. The star icon is grayed out on some pages that I like to fave. That would have been a good bookmark..Version: 10.0
✓ Annoying!Downloaded the app because I already have a subscription to Elle and thought this would be useful. Once downloaded, I put in my subscription number and it tells me my subscription is not active when it most certainly is! I'd really like to use this app cause it will save me room in my purse from not bringing the actual magazine with me to work. Guess I'll have to call the 1800 # in the morning. Pretty sad though!.Version: 1.9
✓ Don't workIt does not work..Version: 1.14
✓ Rip-offI paid in March for an annual subscription, but when April was available it didn't auto download. I tapped the cover and was charged full cover price for April. Now the May issue is available and I can't seem to download it without being asked to pay for it again. This is a problem that needs to be fixed, or I think I and others who have this issue should be given a refund. I effectively paid 20 bucks for 2 issues. Unbelievable.Version: 1.6
✓ So slow!The one and only complaint I have after using this app is how slow it takes to download issues. I have a subscrition for the print edition and thought it would be cool to view them electronically and give the magazines to my girlfriends. Except I usually get the mag in the Mail the same day the issue is ready for download. The March issue took me close to 45 minutes to download. I had no other apps running and full wireless signal. I could have read most of the print magazine in that amount of time..Version: 1.14
✓ Will not loadI've been reading ELLE for as long as i can remember. When it became available digitally I was very excited and for the first few versions it was great albeit it did crash a number of occasions I was mostly happy. I downloaded the most recent issue with Angelina on the cover and now it will not load past the splash page. I looked up app support, followed the suggestions, uninstalled and installed again,and emailed support. No reply, no luck. I'd like to know how I'm being charged for content I'm not receiving....not happy at all..Version: 3.1.1
✓ Can't download issueCan't download the October issue. I even downloaded and deleted the app a number of times to try and restart the issue download but no luck..Version: 0
✓ Like the app but please keep fixing bugsIt turns out the March Edition is having some glitch. It only shows black screen nothing else. Please fix the bug..Version: 1.14
✓ New update not greatNew update not great. Have to wait for pages to download even after downloading the issue. It doesn’t flow like it used to when going to next page. Why is this?.Version: 6.0
✓ Poor PreviewThe preview was awful, just a scanned tiny bit of the magazine. Not sure if they understand the capabilities of the device on which they are now showing the magazine. I had hoped this would be one of my first subscriptions, but unlike VF which blew me away, I will not be subscribing to this yet..Version: 1.6
🙂 ELLE Magazine US Positive Reviews
ELLE Magazine US works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ELLE Magazine US.
⛔ ELLE Magazine US Problems
