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Stradivarius - Clothing Store App Complaints & User Negative Comments 2024
Stradivarius - Clothing Store app received 70 complaints, negative comments and reviews by users. Have you ever had a bad experience using Stradivarius - Clothing Store? Can you share your negative thoughts about stradivarius - clothing store?
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Stradivarius - Clothing Store for Negative User Reviews
✓ Item not arrivedI ordered a white top to go with my jeans and only the jeans were delivered. I tried to email but it says my order number is invalid and I also tried to WhatsApp but the same thing happened. I would at least like a refund.Version: 13.39.2
✓ Customer service is bad!I bought an item in store and need to return it by post! so far they have been very unhelpful so i am unsure of how i am going to return it!.Version: 12.7.1
✓ Crash! Crash! Crash again!You have amazing products but I cannot see them because the app does nothing but CRASH! Please fix it :(.Version: 4.0
✓ Customer service is poorAlthough the app is great I’m gonna have to rate it one star as there is no help desk apart from an email and even that email doesn’t allow you to speak to anyone. I’ve deleted the app as I will never order from Stradivarius online ever again..Version: 12.2.0
✓ I prefer to use websiteWhen the app is updated it isn’t open till u update it So it makes me to use website🤔.Version: 12.3.2
✓ BUTTON OF AVAILABILITYPlease, we need the option of availability of clothes in stores in the app..Version: 10.3.0
✓ Terrible experienceI ordered from this store and my package never came, and their customer service was completely unresponsive. This was a terrible shopping experience and I won’t be ordering anything from them again..Version: 13.38.1
✓ It was ok for awhile now not so muchKeeps deleting all my wish list after a few weeks and sometimes even days, just annoying..Version: 13.3.0
✓ 😤HOW TO ADD AN ITEM TO A CART? I’VE BEEN TRYING FOR HOURS..Version: 11.1.0
✓ It doesn’t workIt keeps giving the same massage to update to the latest version for the app to work I keep upgrading it but it just simply won’t work.Version: 9.1.2
✓ Can’t buy!!!You can only add the products to your favorites, but can’t access the list or buy the products!!!!.Version: 10.7.4
✓ ShoppingShould allow to pay not only by Klarna but the other like clearpay etc.Version: 13.27.0
✓ Don't buy anything here!They steal your money and they don't send you anything.Version: 11.1.0
✓ They are not azureIt is impossible to get to certain footwear. It says coming soon and never comes or it says it has a size and when I want to order it doesn't. The data aren’t azure and accurate..Version: 12.0.0
✓ AddressI can’t write my full address it’s keep showing me the address is too long.Version: 12.6.0
✓ Can’t add clothes to wishlist!!No matter how many times I update the app it says I can’t add an item to my wish list due to a connection error even though the rest of the site works. Please fix this bug!.Version: 13.18.0
✓ BadThe clothes are amazing BUT the app is so bad .. like where do i log in ? Where is my wishlist? Where is my account page? It’s a really bad app and not easy to use I really wanted to buy online but when I downloaded the app I thought it will make shopping easier Even locating the nearest app is not working Btw even the website, it’s unclear, not good , not easy to use PLZ fix it , I wanna buy good clothes Like Seriously during the pandemic the only store that i was buying from is ZARA bcz they have amazing app and amazing layout and the best thing is that it’s easy to use.Version: 12.0.3
✓ Very badOnce order placed there is no way to track your order or talk to a customer care..Version: 13.18.0
✓ Extraordinarily poorly made appApp looks great, clothes are lovely. Shame nothing works! Wishlist randomly deletes and then can't be accessed for weeks cause of a 'can't connect' error. Sometimes the entire app just freezes or loads nothing. Nightmarish experience.Version: 12.6.0
✓ Website is nightmare to navigateI found your website extremely difficult to navigate. There is no facility to request details about a particular garment. Just directed to your different collections. Screen keeps jumping to from site to different site. Altogether a nightmare especially compared to other easy to use businesses. It’s not just my opinion, other customers I have spoken to agree with my assessment. I only used you as my granddaughter wanted one of your tops..Version: 13.33.0
✓ ExhaustingIt just freezes all the time and doesn’t let you to log in !! Very disappointing !.Version: 13.30.0
✓ Returns are a nightmare!!The app is great and the clothes are lovely… the returns however are so difficult to navigate and do it’s almost impossible- please sort this out as it shouldn’t be made difficult for people☹️.Version: 13.3.1
✓ Always requires an UPDATEWhenever I open the app it always requires an update !! Can you update it so good so it doesn’t require a new version every fr week.Version: 13.23.0
✓ ShippingHi! Shipping within Kosovo is very expensive. Please, we need relief in online shopping. I love your products but can't buy just because of shipping 😞 Thank you!.Version: 13.20.0
✓ App need fix!I put several orders and I been having trouble for the past month. They send me an incomplete order. The next order never arrived until now (after 1 month) and I wanted to return some shoes and they never send confirmation back. I’ve been calling but they say they are fixing the problem but it has been a month! I am so sad because their clothing is so cute but they need to fix their app!.Version: 10.8.0
✓ CrashesApp crashes when Cyprus store is selected.Version: 9.0.3
✓ Don’t receive the orderThey send me email , that my order was delivered! But I never receive my order ! It’s a very sad and a lot of money ….Version: 13.19.1
✓ Open online storeIt would be amazing if people like I who don’t have store location near to be able to buy your products through your app or website. Please think about it thank you!!.Version: 10.4.0
✓ They Cheat on ReturnsIt was my first time buying from this brand and my experience was horrible. I tried returning some of the items because their sizing wasn’t correct but I wasn’t able to return anything because their system has a problem and won’t process returns. For 5 days I tried contacting customer service and no one would reply. I send emails but nothing could be done because according to the email I received, the email box for Stradivarius is full and could not receive my request. I can’t even find a phone number on the app to contact them. This is the worst customer service. It isn’t worth buying anything from them..Version: 10.9.0
✓ Update loses wishlist.App updated and I lost my entire wishlist and basket. Thanks for wasting hours of my life, now I can't find any of the same clothes - which I was right about to buy and was excited for..Version: 9.0.3
✓ Hate itNOT FRIENDLY USER + Stradivarius has the worst customer service/experience.Version: 12.7.2
✓ The app is rubbishTrying to place an order but just get error message every time I go to select delivery address and won’t go any further, no in app support that’s obvious, won’t even add an alternate delivery address and province does show the one applicable to me, they need to get it sorted got uk customers..Version: 13.19.1
✓ Removes saved itemsGreat clothing but the app is a pain. You save the items you like but once you close the app and enter it again, all your saved items disappear making it a lengthier process for when wanting to purchase the items at a later stage..Version: 10.7.1
✓ Application is very badApplication is very hard for usage.Version: 12.7.1
✓ Hidden buttonsYou keep adding to a wishlist but then there’s no option to access it ! Why is the button hidden for certain countries?!.Version: 9.8.0
✓ Dreadful Online ExperienceSimply the worst website visited for a while with inability to select home address for delivery, just the postcode. Just as well my wife really wanted the top, I wouldn’t have persevered otherwise. App a bit better.Version: 13.19.1
✓ Bery bad!First of all i ordered two black and one green top. All of them was the same exact top and same size but different colour. One of the black tops was much much smaller and one of them was different fabric. Very bad service and quality. Order was received a few days late. Never ordef from here. The service is so bad. I won’t return these because i’m worried i won’t get the money back, since i have now heard very bad reviews about returning. The packaging was also VERY BAD! Plastic bags were ripped open..Version: 10.9.1
✓ USA doesn’t exist?I have no words.. I’m reading reviews from months ago and still nothing..Version: 9.0.3
✓ ScamThis company is a scam do not order online. I never received a full refund and they randomly cancelled my order after multiple emails of me asking them to please update me. I’m disputing it with the bank and hope to get fully refunded. App doesn’t work.Version: 10.9.3
✓ Always wrong sizeI’m very unhappy with this company. They never send the right size of jeans … I always order tall because I have very long legs but so far I received 4 pairs of jeans in short size 😡They never attach return details to the items so it’s not easy to contact them and return anything… Never buying from them again..Version: 12.7.2
✓ Good cloth. Bad UXHey, love your cloth and visual navigation. What I would improve: • payment method! I couldn’t input 16 digits card number. Allow input only 14! • the name of color for item on product page. Now it can be seen only when item added to cart. When I browse I want to not only see, but read name of the color; • images not always uploading quick or at all. I feel that your navigation is very image heavy, but it’s slows down browsing experience • search field animation is distracting. It is inspirational move but when user coming there with goal I feel that hint should me minimalistic. It took me a while to concentrate back on my goal, I was staring to animation for few sec. But - very creative! Anyway, love your cloth and app visual style and hope my notes was helpful to improve user experience 🤗 Tatyana.Version: 10.9.4
✓ App is so buggyCan’t search for anything. Just get errors. Tried to go to the help page and it gave me an error but in Spanish then the page went blank..Version: 13.22.2
✓ Order disappearedI have the order confirmation but i can not see under my orders. It says i have no purchased. Money is paid as well. Gives an error- Restarted, log in again no change..Version: 13.33.0
✓ App crashesThe app crashes on ios 7.0.4 when you want to access a product from a collection.Version: 3.0
✓ All my wish list got deleted again 👍Spent hours going through the site, saving a load of stuff to my wish list last night, went on this morning to buy the stuff and it’s all been deleted and showing my wish list from several months ago instead….Version: 13.11.0
✓ CrashesNew update keep crashing on 5.1.1.Version: 3.0
✓ Very bad appI like this shop, but app for polish country is really bad. Problems with written correct address, not comparibile with bank site and many more small but important things..Version: 12.0.3
✓ Doesn’t work - but great if it doesReported the issue but they haven’t got back - but great app when it’s workinf.Version: 8.8.0
✓ Misleading appAt the time of checkout, the app shows as free delivery, however it charges my credit card for a delivery fee at the time of payment. Absolutely disappointing and misleading to customers..Version: 10.4.0
✓ Big shopperThe app keeps crashing and closing after 30 seconds of navigating, that i stopped shopping at Stradivarius due tot his error.Version: 13.3.1
✓ Not impressedI must say I am disappointed with Stradivarius I ordered an item did not receive it on the scheduled date it was rescheduled still did not arrive, I was unable to contact customer service to get an answer the track my order option did not work properly on the app or website..Version: 13.34.0
✓ Horrible customer serviceI placed an order on the 25th of November and my order hasn’t been delivered yet and no one is able to inform me when it will be delivered. I have tried contacting them via live chat but somehow it doesn’t work and i have send maybe a dozen email, none of which have been replied!!!! This is madness, there is no one you can talk to and you just have to sit and wait to see whether your order will be delivered or not. This is the most terrible customer service i have ever encountered!!!!!.Version: 13.39.0
✓ Favouriting items issueWon’t let me favourite any items i have tried redownloading the app and it continues to say “Could not connect” every time I press the favourite button..Version: 12.6.1
✓ Very bad UXI spend so much time shopping but I discovered that it’s impossible to buy on the website. I tried app and after going to the basket you can’t go back and add or edit items in your basket. After removing everything from the basket (no other option left) I still don’t have an access to the shopping tab. I can’t believe no one check usability of this app. I tried so many times today to do the shopping but I simply give up now..Version: 9.6.0
✓ TerribleTerrible after sales, I've been waiting for the refund for more than 4 months, they don't even reply to my emails😡.Version: 13.29.0
✓ Website errorEvery time that I’ll tried the purchase the page kick-me out..Version: 10.3.0
✓ Crashes!!!!!I can't click on any item without the app crashing :(( please fix this!!!.Version: 4.0
✓ 🙄I cant find the option availability in the nearest store..Version: 9.1.1
✓ ??It doesn’t let me order anything, it says out of stock all the time.Version: 13.14.0
✓ Location?¿I can't find the United States for the country so I click other countries and it keeps telling me error?!.Version: 6.5
✓ WishlistThere is no link to the wishlist anywhere in the app and I learned by accident that when you double tap on the picture you add the item to your wishlist to which you don’t have access! Not user friendly at all!.Version: 11.1.0
✓ Terrible service!!!I don’t like anymore this shop only because the online service is terrible! The system of return is not working!!! it is impossible to solve the problem because it is impossible to contact the store! I’m so upset!!!.Version: 13.39.1
✓ Search barSearch bar could be more straight forward like tap and type instead on type and wait for it to do its thing.Version: 12.7.1
✓ Vat number ??Takes far too long messing round ordering on this. Had no idea what a VAT number was never been asked this before when ordering from a website. Needed the skirt for Friday but because of the messing about with the vat number had to select standard delivery which is 48-72 hours.Version: 9.8.2
✓ App keeps freezingFroze on 2 separate occasions during checkout, had to check order history to make sure order hadn’t gone through before paying again. A bit annoying..Version: 12.0.3
✓ Horrible appBruh I wanted to buy cargo pants but the app freezed up and kicked me out several times so annoying.Version: 13.16.0
✓ Can’t favorite thingsApp stopped letting me ‘favorite’ items because it keeps saying it can’t connect. really annoying that i can’t save things to buy later because it won’t work..Version: 13.31.1
✓ Klarna didn’t workThe app is simple, clear and easy to use. After several issues with the website, I moved over to the app only to find the Klarna options for payment didn’t work and came up with error messages. I then had a hard time finding support from the app and didn’t get a response so I’ve had to put it on my credit card. A big pain so I’m just hoping my order is good now..Version: 13.14.0
✓ Terrible AppNot friendly user. “Help” button doesn’t work, “In store availability” button doesn’t work. “Contact” button doesn’t exist..Version: 13.3.1
✓ OrderSaying my order would be with me 4th September recieved email from you still not received saying will be with me by 7th absolutely a joke sort yeselfs out.Version: 13.34.0
🙂 Stradivarius - Clothing Store Positive Reviews
Stradivarius - Clothing Store works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Stradivarius - Clothing Store.
⛔ Stradivarius - Clothing Store Problems
