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Massimo Dutti: Clothing store App Complaints & User Negative Comments 2024
Massimo Dutti: Clothing store app received 71 complaints, negative comments and reviews by users. Have you ever had a bad experience using Massimo Dutti: Clothing store? Can you share your negative thoughts about massimo dutti: clothing store?
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Massimo Dutti: Clothing store for Negative User Reviews
✓ Nice photography, need ability to indicate no box necessary for returnI bought two items to give as gifts and unfortunately, both turned out to be the wrong size. Because I purchased the items separately, I had to indicate a minimum of one box to be mailed back for each return transaction. However, I can easily put both items into one box to save money on shipping. Please make the ability to generate one shipping label For more than one item..Version: 9.26.4
✓ Great for viewing - poor for transactionsDescriptions facile or worse - wrong. Images and zooming are brilliant. Order and confirmations good. BUT you may be chased to decide on basket contents, for which order confirmed. Change of address flawed. Credit card address needs to be completed even if the same as delivery/account holder address. Product is high standard. IT leaves a lot to be desired..Version: 9.20.0
✓ Truly awfulOne of the worst retail apps I have seen. Crashes constantly, address lookup is outdated and crashes once you select an address. The way it displays the products is terrible, selecting a size is terrible, trying to locate your shopping cart is impossible. Their customer support is shocking, they can’t be bothered to read your query but instead, send you some stock answer that a bot could clearly answer better. Avoid and just go into the shop..Version: 9.2.2
✓ No customer serviceI have been trying to change my email for 2 months as I don’t have access to my old email anymore. I tried to change it on the app first but it showed error and suggested me to contact customer service. I called customer service they said do it over the app or email them, they can’t do anything over the phone. So I emailed 3 times still haven’t got my email changed. And for one email response they even said the only way to change email address is do it through the app. Excuse me? Your app doesn’t work that’s why I emailed!.Version: 9.16.0
✓ I can’t place my orderHi guys, everything is perfect except one small thing, you can't place online order, it just won’t go through. I’ve tried to purchase with PayPal, credit card or debit, no luck! Btw same thing happed on your website! So, nice app but totally useless..Version: 9.16.0
✓ App never worksGreat design and easy to use when the app works! Constantly crashes at start up and there are always loading errors when trying to view catalogues. Very frustrating!.Version: 3.3
✓ Something went wrongLove the app. But today I contacted customer support service about issue with check out. I’ve tried to checkout from different devices using app and website, but nothing helped. Unfortunately, the error still occurs..Version: 9.58.0
✓ Chat issuesUnable to get help from the chat Or the personnel when my request was forwarded to an agent. Lost connectivity for 7 minutes and when I came back the agent did not respond..Version: 9.74.3
✓ Order out of stockBy the time I was about to place an order few items got out of stock . Atleast you should have these items available until you place an order.Version: 9.54.2
✓ Unfriendly payment pageI have now put my address in 3 times. It’s very easy to miss the tiny “next” button at the top right of the page. Maybe it’s just me but normally there’s a large non missable button at the bottom of the page. Why, why, why a nickname? They’re all taken. 🤷♀️.Version: 9.74.3
✓ Useless if you can’t change your addressI simply can’t use the app because it assumes the location where you currently are as your permanent location. I tried to add another address, but it will always assume the same country where you first registered to be your address. It’s bizarre that one cannot put their own address themselves!!!.Version: 9.41.1
✓ Excellent Products, Difficult to FindVery difficult almost impossible to find products from past collection. The only way was to buy through other pages, as Facebook. Delivery is not free for products on sal even if the purchase is expensive enough..Version: 9.69.1
✓ Absolute nightmareI’ve been trying to order an item ALL DAY! Your website is absolutely rubbish, I tried to pay so many times with my debit card which I use every time I shop in massimo dutti, extremely frustrating, I would have loved to have perused the sale but it was too disappointing not being able to buy..Version: 9.64.1
✓ Too many updatesEvery time I open it I have to update so annoying - cant you batch properly?.Version: 9.64.1
✓ Ridiculous app…It’s way over the top, huge pictures, it autoplays huge videos with loud volume and no way to disable…..you’re a clothes retailer, make it easy for people to see what you are selling instead of trying to turn it into a film/video presentation. Getting worse with each passing “upgrade” which inevitably adds more fluff and makes it harder to find what you are looking for..Version: 9.44.0
✓ App crashWhen I run it the app, crash and close..Version: 9.81.0
✓ Never received my refundSent back one item and it’s been already almost two months since they promised me the refund. I talked to Massimo Dutti team and they promised to contact me. They never did, and I am still waiting for reimbursement . This is my constant issue with companies which belong to Zara. They are juts not good with refunds. The app is fine, and I love quality of Massimo Dutti. Seems like I exhausted my options regarding getting my money back from Massimo. so here it is one star for unpleasant costumer service, poor boundaries with clients and refund process. Update after your response to my review. I contacted the number you’ve provided (+34..) and got automatic responses only in Spanish. I would love to speak Spanish, but I don’t. Still one start, still very poor customer service. What is the solution? When do I receive my money back?.Version: 9.69.0
✓ Please fix the app and size XSI like the style and quality of the items. I wish the clothes actually fitted me though. From all the dresses I ordered last and this year I kept only one and I still have to alter it as it’s wide and long. Massimo Dutti please make a true size XS or add XXS. Your XS fits like size 2 or 4 American size. Please fix the app - it’s been more than 2 weeks since I updated it and I haven't been able to open it since that update..Version: 9.73.1
✓ Do they even have a UX designer?I like the store, and get motivated to use the app every now and again. When I open the app I close it after 5-10 minutes. It’s really hard to tell which item is being displayed when you see a person weather a top, trousers, and wearing a bag and belt accessory. Pleas just focus on the product. As a user, I want to be able to browse Massimo’s range with ease during a 3-5minute stop (e.g. at a bus station), so that I can make quick and easy decisions about my purchases..Version: 9.73.0
✓ Terrible Customer Service!I recently purchased a gift for my partner which included a gift receipt in the box. When I went to the store to return the item and get a refund I asked the Sales Assistant do you need to see my invoice which I had ready up on the phone ready and she said no I can use this one. She scanned the gift receipt instead and now they will not cancel this and give me a refund which I initially asked for and had a valid receipt!! Customer service is terrible! I’ve never experienced anything like this before! Now I have to try and buy something even though I had a valid receipt for a refund, but the Sales Assistant at Kensington was in such a rush she didn’t listen to me(which they admitted fault for) Very disappointing. So, they got in touch with me in relation to this review and asked me to contact them. I did so, and I have had no response! Another classic example of terrible customer service!.Version: 9.20.1
✓ My delivery by ChronopostI love everything about Massimo Dutti and the clothes they sell. The online purchases work very well and there is no problem if something needs to be returned using the return system. However, my latest delivery via Chronopost was appallingly badly handled. The clothes came in an appropriately sized cardboard box. By any standard this box was far to large to fit in the postbox at the end of my drive. However, instead of coming down the drive and knocking at the door - I was at home - Chronopost managed to fold the cardboard box in half and jam it into my postbox. I could barely get it out of the postbox and tore the cardboard box as I did so. It is a miracle that the contents were not damaged. I am sure Massimo Dutti Will be appalled to hear that their online sales are being delivered in such a careless manner. They need to speak to Chronopost about this poor service level..Version: 9.75.2
✓ Worse online ShoppingI do not recommend buying online as I just had worse online shopping. It took them 3 days to deliver; however, I returned some items and it is been 30 days and no refunds issued..Version: 9.65.3
✓ App doesn’t seem to work as good as it could beIt maybe because of Covid19 but Zara App seems to be working perfectly. I love Massimodutti but the App isn’t working and updating as it should. I received my order yesterday but App shows it hasn’t done so almost after 24hours. Therefore I can not return a part of my order..Version: 9.32.0
✓ Worst online shopping experienceThis is a review of not just the app but also MD’s website. I have never had such an awful experience in trying to use a gift card and buy a product. I love the clothes and love the store but the online system relies far too much on AI and has far too many “Computer says no” outcomes which leave you with nowhere to go unless you call customer services (where you then sit forever on hold). In the end I had to use a combination of the app, online and customer services to complete my order. The whole experience was incredibly painful and has really put me off buying anything from otherwise than in store..Version: 9.31.0
✓ Worst shopping experience ever！！！I bought an ankle boots online and according to the webpage the shoes come with a pair of insoles. but I didnt receive the insoles. i sent emails 3 times and after 6 days，no response. and i called the customer service number many times，finally they answered the call and said they will email their response to me. i asked when will i receive the response he said he dont know. and i said i think they should ship me the insoles，he said he’s not sure what will the solution be. i should wait for their response. normally，when a company made mistakes through packaging，they will immediately apologize and ship the missing item. I think i will just wait massimodutti‘s response probably forever. worst shopping experience in the world！！！.Version: 9.3.0
✓ Massimo Dutti App/ online ordersSo massimo dutti tricked me into giving my details through the app. I signed up because there was a premise for massimo app users; they would get pre sale alerts and hassle free online shopping. My experience has been more unpleasant. Now I have two orders with and I have almost 700 quid stuck because there is no customer service. I have no clue about my orders, whether it has been processed or cancelled. Please order through website and don’t give in your details because it’s no use and they will spam you with emails and alerts..Version: 9.16.0
✓ Bad UXAll other ecommerce apps in this world change photos of selected item when you swipe left and right but for some reason your UX decided it’s great to annoy users and change the item when you expect to look at next photo swiping right. Same with Zara app, horrible interaction design… check how many people swipe first and then go back to scroll down cause they actually intended to look at other photos of the same item.Version: 9.62.1
✓ Terrible app and worse customer serviceI have bought several items online and need to return one of them. When I try to do this, it says to give the reason for the return which I did but the system doesn’t recognise it. So it tells me to contact customer service which is a robot that never likes the questions and before I have time to answer the multiple choice questions, it sends a new one and confuses the matter. So I get no answers and no help when all I want to do is print a return label. Now I have to wait until next week because you provide no assistance on weekends and your system doesn’t work. Don’t use AI and automated Qbots if you dont know how to structure it. I’m so annoyed that something that should have taken a couple of minutes to achieve is now turning into a time consuming saga. If you want a high quality brand image, then support the basics. Sort yourself out. If you want your purchasing process to be self service, then make sure your tech works. I won’t shop with you again until your processes work..Version: 9.29.0
✓ CrashesThe app crashes when using the “My returns” feature.Version: 9.68.0
✓ Dreadful appImpossible to purchase something properly, full of bugs, logging in is faulty, returning is counter intuitive and almost impossible. This is one of the most frustrating apps I’ve ever had to use and it’s from a brand that think of themselves as premium. Get some real people to test it and feed back to your developers as your engineers are clearly not your customers..Version: 8.7
✓ Needs workNot a good app, low performance, no record of purchases, don’t track even when I scan the QR code.Version: 9.73.1
✓ Just okSimilar to the web site, (which in fairness is a lot, lot worse) this is still not the best or clearest navigation experience as it doesn’t always allow one to skip easy between basket and back to shopping. Also simple browsing can also be a bit flaky..Version: 9.20.1
✓ Terrible shipping experienceTerrible shipping experience.Version: 9.80.1
✓ LocationThis app does not include Australia as a location. I love this store when I visit Europe as we have no stores down under. It would be great if we could at least shop online. Better still open a shop in Sydney!.Version: 3.3
✓ HiHorrible.Version: 9.47.3
✓ Just use the websiteExisting customer logging into the app. Can’t paste a password. My password manager generated a 20 character random password - an I supposed to remember it? Finally get logged in, only to find that I have to enter my credit card info manually. No Apple Pay, no iOS credit card info available. At this point I decide to give up and go to the website and start again. Find the products again (not easy) and add to the basket. Go to checkout - out of stock. Gives up. Lost sale. App deleted..Version: 9.8.1
✓ Too badThe customer service too bad , nobody answer customer service phone call, chat with customer service online wait long time. The problem of missing express deliveries remains unresolved.Version: 9.64.1
✓ Gorgeous clothes HIDEOUSLY DESIGNED APPSo, so poorly built app- nothing is linked: says to contact customer service but rather than linking the words customer service to their actual contact info, the customer is expected to click through 20 pages trying to fish around and find it themselves! WTH?! Did a human design this app? Probably not- or at least not one with any sense of user experience or CUSTOMER SERVICE! You’re supposed to make it EASY FOR US TO BUY!!!!! And when it says Join Life -30% … make that CLICKABLE!!!!! So customers BUY MORE & are MORE DEDICATED = MORE SALES where you don’t have to go out spending marketing budget to try to lure in new customers!!!! Returning customers who enjoy an easy sales experience is a THING!!!! It’s a GOOD THING!!!! But now I’ve spent all my time leaving this review I’m going to go SPEND MY MONEY AT NORDSTROM because their app is CUSTOMER SERVICE FRIENDLY!!!! Please hire a human who can fine tune your app (& your website which has the same problem) with an eye to customer experience. You’re missing the boat. Trust me..Version: 9.41.1
✓ Horrible horrible terrible horrible.I am the loyal Massimo Dutti customer since 2020. and I love Massimo Dutti’s design. I had two times manufacturing defect before. The customer service handled it easily and clearly. but this time the Chino I purchased came to me with a big hole and I contacted The customer service said I want to exchange and I sent the email to customer service with my order number and the picture. The customer service said I will receive The email back within 72 hours but now it’s already a week. I am contacting the customer service now they are replying me one small sentence with “I don’t understand” in 10 minutes and telling me I couldn’t exchange anymore because it is out of stock. But I checked on the website the size I want to exchange I still can purchase now. I don’t understand why they lie to me. But this is extremely disappointing and unacceptable. I will not purchase Massimo Dutti anymore and will let my friends know too。.Version: 9.63.1
✓ Mauvais fonctionnementVous avez eu récemment eu plusieurs problèmes avec votre site et maintenant, le chargement des images ne fonctionne pas. Si vous avez changé de fournisseur ou de développeur, malheureusement, ils ne font pas les bonnes choses..Version: 9.71.1
✓ Unvalued 12 year customerI ordered an item and accidentally ticked gift vouchers as a receipt so when I went to get an item refunded I was told it was too late and I could not get my money back in the way I paid for it despite receiving an email saying I could. I wrote to customer services who told me the same even though it was my purchase to me and they have proof of my payment card on the app. Massimo don’t understand customer service because if they did they would cancel the transaction and carry out my refund. Business must be so bad at the moment. Well it will get worse because after 12 years of being a customer I won’t be shopping there anymore. Clueless. So buyers beware!.Version: 8.8.1
✓ Poor experienceHave to wait 12 business days for the app to update item been delivered in order to make returns.Version: 9.80.0
✓ Horrible customer service!!!!I’ve made my first purchase over two weeks ago at their website and for unknown reason the package is still not delivered, and tracking number does not have any updates. 3 times I have contacted Massimodutti via chat, they told they will redirect my inquiry and someone would help me with this issue. No one still answered or gave me any updates on where my package and if it’s going to be delivered at all. Such a big company just does not care about their customers! I wanted to order more staff but with such horrific customer service where they simply can not resolve an in issue and communicate with me I’ll shop somewhere else! And now I have to call my credit card to cancel the payment. Update : I did send an email about explaining the problem and still did not get any response from the company!.Version: 9.25.3
✓ TerribleTerrible app and customer service. It shows incorrect delivery and return status information. The chat option available is useless as the agents’ sole objective is to fob you off if you have a problem. I have been in contact with Massimo Dutti 5 times about a pending refund. Although they received a returned item on 2 Feb, they are dragging their heels to refund me for the item. I’ve had to raise a dispute via PayPal to get them to take action..Version: 9.50.1
✓ Bad customer service !Ive been trying to get in contact to collect my money from returned invoice, but no use wither you send emails nor phone calls.Version: 9.23.3
✓ I can’t completeBecause you don’t have Monaco on your countries! Your site is impossible- I don’t want your app I can buy it more easily online and I don’t want to pay with Apple Pay plus you want me when I am sending a critique to have a Nick name which when I complete is always taken so obviously you don’t take criticism!.Version: 9.51.0
✓ Holding my money foreverHi my return was delivered back to them on 7/24 which has been 14 days already, and thewebsite shows the maximum time to issue a refund is 14 days, I’ve contacted the customer few days ago and was told refund will be issued asap, and I called them again this morning now they told me is 7-15 business days for verification, so what makes it so hard to issue a refund? Will never buy again.Version: 9.73.1
✓ Very Poor check outEverything worked great until check out procedure. When inputting address the App continued to not acknowledge my address although it did pop up on selection screen. And what is VAT number that is required?? I’m not traveling in Europe so doesn’t make make sense to input VAT number. I just input 1 as it’s a requirement but overall final procedure took longer than the actual shopping. Very poorly built checkout section..Version: 9.9.0
✓ TraductionA la page de confirmation des retours, le texte est en anglais et en espagnol. Devrait être traduit en français comme le reste du site..Version: 9.74.3
✓ Transaction keep getting declined without explanation why.Transaction keep getting declined without explanation why, only later( 2 days later)found out that one of the items was out of stock. Spent too long time entering different card details for nothing. Mostly talking about website but app also for a wile not showing what items are out of stock currently..Version: 9.54.2
✓ Confusion TotaleMarketing et rien d'autre. Pas assez de details pour lea produit. Explication des taille souvent pas disponible, pas de details comme combien de cartes le Porte carte peut contenir, etc Au lieu d'etre fonctionnel, un APP et site web frustrant. J'achèterai plus si je pouvais naviguer facilement, comme il faut. Technicians internet de MD, nuls !.Version: 9.75.3
✓ Don’t like how you treat your costumersBecause I told you my situation about jacket that I bout online and I choose it according to your size receipt but after I got it from a friend that he received it from you and because of pandemic in my country I try to return it because the size was not the same as always and you refuse to return it and even your people in your shop told me you can give it as a gift to your friend and he laugh like he was telling a joke. So you need to work on your size scale. Not happy.Version: 9.53.0
✓ BEWAREBeware regarding returns and refunds. WORST app and HORRIBLE customer service ever. I’ve been unable to make simple return. They’ll not send you return label in the package. Have been calling and asking for return label for last 45 days. You’ll not get your refund. I gave up after calling and talking to customer service about 30 times or so. I’m stuck with product that’s of no use to me. Mdutti clothes are good not worth the headache to make simple returns!!! Will never buy anything.Version: 9.23.4
✓ Missing information on what the items are made ofIt is ridiculous that this app does not provide information on what materials the items are made of. Or, it makes it very difficult or is hidden from easy view..Version: 9.63.3
✓ Not available in Australia 😫😫😫😫.Version: 9.9.0
✓ Terrible customer serviceI ordered loafers which were supposed to arrive within a week. The only email I received regarding the order was a “Thank you for your purchase” confirmation email. When the loafers still had not arrived, I checked the order status, and realized it was “cancelled.” I never cancelled this order and never received any communications from Massimo indicating that it had been cancelled. The customer service form online didn’t work and I called them probably 20 times before anyone picked up. They told me the order had been cancelled because of a “credit card security error,” and that I should ask my credit card company and reorder. I reordered the loafers and called my credit card company to make sure it wouldn’t be cancelled again. They told me there had never been any issue on their end, but that the merchant (Massimo) had reversed the order. I once again NEVER got any order cancellation email from Massimo. I called Massimo again and they told me the order had been cancelled AGAIN because the loafers were now out of stock. This was a very frustrating experience just to try to buy shoes, which I never got..Version: 9.60.1
✓ Misleading information and glitchesWhen trying to do a return from the app, we are told (in Canada) that we can return our packages at any Canada Post location, but the label we’re sent is not for Canada Post nor is it accepted there. Customer service is also unwilling to help with this. Very disappointing and inconvenient as this alternate service is not widely available in my province and an inconvenience vs what we’re told we’re getting in terms of service….Version: 9.68.0
✓ Insufficient inventory!I ordered the same pair of shoes three times, the order was processed, and days later I found out there was insufficient inventory. Very frustrating!!.Version: 9.84.1
✓ Apple logging is not rememberedThe app is smooth while using, but for some odd reason I have to sign in with my apple account everyday It is weird since most applications will just remember your account after logging in.Version: 9.72.0
✓ The clothes are good but customer support is ridiculousI’ve been using massimo Dutti for over an year. Though I like the clothes, the customer support is by far the worst. If you’re from US, there’s no way you can reach their customer support. Most of the times, the returns are a pain and you may never know if you get a refund for your payment. Satisfied with their clothing quality but very disappointed by their customer support. I know they will reply here about my comment but they will not make any effort in trying to find out what’s the issue.Version: 9.38.1
✓ Zero customer service zero deliveryI dont know why Massimo Dutti have online order if they can never deliver !! It pass the delivery sate and when i call they will tell me the items are out of order ..Version: 9.54.2
✓ 사전세일안녕하세요. 한국시간으로 8시부터 세일이라고 해서 7시 50분에 접속해서 보니 벌써 세일을 진행중이고 제 징배구니 일부 상품은 품절이네요. 소비자와 약속을 어겼어요 ㅠㅠ.Version: 9.72.0
✓ Awful serviceI purchased a dress at a discount during Black Friday promotions. It should have arrived on Nov 30th but didn’t. I’m still waiting for a response about where my item is which apparently was lost by Purolator. Tried calling multiple times, each time had to wait a long time to get to a customer service rep. but no help at all. I was told I need to wait. No refund, no item. I asked to purchase a new one but they told me I had to pay the full price. So I am out of my money, no refund yet, no answer, and likely will end up with no dress as by the time they figure out what happened it will be sold out. Extremely dissapointed..Version: 9.63.1
✓ Customer serviceWe received defective product and try to contact customer service but we could not reach anyone. We tried to call several times but kept waiting, and sent an email, but we have not received any reply..Version: 9.64.1
✓ PaymentUseless. Couldn't do payment with credit cards..Version: 8.10
✓ Poor for customer returns & questionsThe site has been updated with much better UI and UX, however, the process for returns is painful - I can’t return an order that’s been delivered yet showing as in transit. The Bot doesn’t work well either so have no choice but to call the services team - which closes at 1pm - very inflexible!.Version: 9.42.0
✓ Recent App changes are disappointing!The app was pretty good before, but MD recently removed the clothing descriptions. Not all women look for “cute” clothing. Some of us want to know what it’s made of, so why remove the descriptions? At least they are still on the website! But, the app is less useful now..Version: 9.54.2
✓ ReviewDifficult to return/exchange. Directions are I must go to My Orders and click on items to return and you’ll email me a shipping label. When I access My Orders it states that one of items I re dived weeks ago is still in process. None of the the items I ordered show up so I cannot click on item to return. Now I will be too late to get return shipped out to get a refund and your customer service not open on Saturdays. I would say your site ineffective and will prohibit me from ordering with you again..Version: 9.8.1
✓ App does not work in VietnamI love this store and I was so excited to see I could start ordering. However, it does not load in Vietnam despite identifying that is my location and accepting that location. Rita2372.Version: 9.39.0
✓ Nice design, but horible to find anythingYou have a nice site, in terms of design/images, but you seem to have it left it completly in the hand of the design team, without any view from the customer perspective. For 3 minutes I am looking for the leather jackets section, without finding it. I am buying frequently from other sites, all of them seem to give you the information at once, as simple as posible, in this period of speed of light in which everybody is in a hurry it matters..Version: 9.59.0
✓ Auto cancel orderPlaced twice order, all got ‘cancelled’ right after. And first time money was charged. Emailed customer service with screenshot of the money charged and they are beating around the bush says no money’s charged. In god’s name just burn yourself..Version: 9.53.4
🙂 Massimo Dutti: Clothing store Positive Reviews
Massimo Dutti: Clothing store works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Massimo Dutti: Clothing store.
⛔ Massimo Dutti: Clothing store Problems
