- 85.5LEGITIMACY SCORE
- 87.5SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
LightInTheBox App User Positive Comments 2024
LightInTheBox app received 137 positive comments and reviews by users. Can you share your positive thoughts about lightinthebox?
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LightInTheBox for Positive User Reviews
✓ Awful company - do not order from them!I recently bought a new pair of cycling shoes for £130 from this company, and paid £20 for express shipping which was 5-7 days. Two and a half weeks later I get a notification that my package has finally made it to the UK, but that I have to pay £37 import tax to now receive it. At no point during ordering the product was I made aware that I would have to pay this extra cost, or I wouldn’t have ordered. Products look cheap on the website because they don’t include the import tax that you have to pay once it’s delivered to you and take weeks to come, absolute scam!.Version: 4.3.1
✓ Better than the websiteShop on the computer. It’s easier with a big screen. Then buy with the app. It gave significant reductions..Version: 8.63.0
✓ Happy customerFirst purcahse from site and very satisfied. Experienced a slight delay on shipment but no huge deal as nothing was urgent. When I enquired about delay in processing of order the response from RachealOnebunne was prompt, courteous and completely satisfactory. She ended up splitting order to despatch items that were ready to ship doing a second shipment for the one item awaiting availability. While I was ok with them holding the items the response by Racheal was most appreciated. All items (2 parcels) ended up being delivered same day and in perfect condition. Completely satisfied with purchase and the excellent customer service thru Racheal..Version: 8.62.0
✓ ProductsReally cool products on this site. I get compliments about my clothes..Version: 8.63.0
✓ Ree ReeI am completely devastated after spending so much money with this company! I became a Gold member almost immediately!! After placing many orders and spending several hundred dollars, I JUST RECEIVED my first order and was totally shocked at the quality of their merchandise!! It is DEFINITELY NOT the same as shown in the photos that they use for customers to look at!! I have since asked the company to remove me as a customer and stop my subscription. I have cancelled all orders being processed and asked for full refunds NOT COMPANY CREDIT!! I cannot use their merchandise and will give what I received today away to charity!! Cannot even imagine getting a refund with this company and trying to return merchandise to China!! Learned my lesson the hard way!! I had rather spend more money and get quality merchandise than thinking I’m getting a deal and receive pure junk!! Hope that they will display this so that it will help someone avoid what I‘be been through!! I doubt it though!!.Version: 8.38.0
✓ JeanetteUnfortunately I had to return some dresses due to them being not suitable and was lucky enough to have YOUSSEF deal with my return. He was wonderful to deal with , so very fast , polite and professional. Nothing was going to be a problem for him. I had a full refund in my account within the week!! Thankyou YOUSSEF 😊.Version: 8.57.0
✓ Self adhesive tri colour mounted wall spotlightDoes exactly what it says on the pack and are easy to self adhere to even the roughest of cement finishes- brilliant value - easy to retract for charging and equally as easy to slide back after charging. Only drawback is the length of the movable arm that holds the light- It needs to be at least a few centimetres longer as wasn’t long enough to reach over and beyond and hence illuminate a cabinet with a 4 inch solid roof- with a few centimetres more on the lead, the light would have stretched long enough to illuminate this cabinet from the front /above , and positioned forward..Version: 8.56.0
✓ Awesome AppI have bought quite a few things from LightInTheBox & I cannot say one thing wrong. Quality products, the variety of products is unbelievable, whatever you want, they have it, believe me it’s amazing looking over their site. Prices are fantastic & hard to beat. Their delivery cannot be faulted, fast & on time, every parcel I have received. I am also impressed with their communication. Keep up with the great service. Cheers Wombat22.Version: 3.35.1
✓ Incorrect size on first orderI purchased 2 dresses in medium but they are too small. I wear size 14 so have ordered XL this time. Can I send back the 2 dresses that are too small and will you send me postage info and give me a credit please. I’m hoping the order I’ve sent today will fit correctly. Thanks. Wendy. PS I loved the dresses I received which unfortunately didn’t fit. That’s why I’ve ordered some more.Version: 8.6.0
✓ Works okThe app is ok as for the quality of the product sold it depends, you shouldn’t expect quality of brand name..Version: 8.63.0
✓ Quality/ priceI am very satisfied in regard of the ratio quality vs price. The goods are original and the service is great. They were back order on some goods and someone took the time to let me know in case I was in a hurry to receive the rest of the order. I appreciated that steps. I just like them. Denis.Version: 8.64.0
✓ MichaelThis is the very first time I use this app to find my cycling stuff. They give me the 30% discount for all the items I pick by using the app to purchase. Lots of items to choose from and price is fair. When I was so excited to checkout, I found out they charged me the shipping fee a quite big number, but I still placed the order because the 30% discount is worthy to purchase those items I wanted. Next day I go back the site looking for customer service to question the shipping fee. The Live Chat is coming to help. I leave my argument about the shipping fee too costly and it was very quite response from the agent Oneal. Oneal was patient with my question and checked the background of this purchase. Oneal tried very hard to offer me couple options resolving my issue. I picked one option to offset the shipping cost and he sent me a ticket which I can follow up the refund and a reward for future purchase. I am a pleased customer..Version: 8.4.1
✓ Very helpful customer service & supportThis is my first time shopping in this platform, although my order having an issues, its made me quite disappointed but the customer service team was very helpful! Help me to make a refund straight away and I have need to say thanks to Alejandro, because of his service bring me back to shop with LightInTheBox again!.Version: 8.38.0
✓ SEE THE LIGHT… LITB is so UniqueI have spent hours on the LITB App but I have not spent a fortune. So far I have bought trainers, hoodies, Bluetooth soundbar, hanging flashing lights, jewellery & other items. You won’t find many of the products in the high street stores or elsewhere online as they are so different making them quite unique. They also have an extensive range of personalised clothes & gifts for you or someone special where you can have a name or design printed or even a treasured picture making an ideal gift for any occasion. There is always a deal to be had or a voucher so you can splash out & treat yourself without spending too much. I took advantage of the ‘ Gold membership ‘ which is available at a nominal cost which entitles you to one fixed low postage rate & you can order as many items as you wish for a whole year & you get further discounts. LITB have an easy to navigate website but the App is best because the goodies are further discounted. I couldn’t believe the prices for such good quality merchandise so I’m on the App all the time grabbing a good deal. Go see for yourself. Happy Shopping..Version: 8.53.0
✓ Spoilt for choice.I am so pleased this shop and app are in existence. So many items that are available in one place. You receive what you pay for sometimes great value and quality and sometimes not so great. This does not take away from the fantastic choice of items on offer. Delivery times may be off by a day or two yet the joy when your items are delivered makes shopping with this company a website which should be in the top 10 for customer satisfaction..Version: 8.47.0
✓ Great customer serviceI made a mistake with my order by saying I received it but wasn’t shipped and I couldn’t fix at all and couldn’t track my package at all so I ask customer support and a wonderful employee named Youssef helped me out and solved with no problems. Even with my poor explanation they were able to understand what my problem was and solve with ease they also gave resent me the link so I could track my package. I very great full to Youssef who took there time and help me best service so far..Version: 8.48.1
✓ Never disappointedBought many times already and hv never been disappointed. Beautiful clothes and mostly true to size. When doing online shopping there is always a risk of clothing not right for you. Items I bought on flash sales are really what it says…. flash sales. If I find an item which doesn’t fit I donate it to charity. I will for sure continue to buy through them. Received many complements for what I wear as it is not clothes you will find in a retail shop. Thank you for a brilliant and easy to browse app..Version: 8.47.0
✓ Was great but standards have fallen in last 12 monthsSeveral issues with change of materials, smaller sizes than expected and broken goods. Have used app for 4 years and have only had problems in the last 12 months..Version: 8.36.0
✓ Lots of good dealsI have been addicted to this app for several weeks, and I’m not sure there’s anything else I can buy… Other than the obscene T-shirts. I know, there’s some thing for everyone. I, like most of the things I’ve received, although their shipping time is extremely long. their system is very confusing because I’m missing items and they don’t acknowledge it. When I tell them, there are hideous items added to my orders that they also ignore when I tell them about it. If you have the patience to deal with all of the poor translations and lack of communication, you can get some good. However, many times I’ve been told that guy have credits for money off on my order, but when I order, there is no credit and no way to contact them. I still absolutely love some of the clothes I’ve received, even though they make them look like they are glittery, and in fact, they are not at all… It’s just the photo editing. Be very careful to compare your size to that of the country in which they are made, because it’s much different..Version: 8.39.1
✓ Great products and affordable prices!This organization offers some very good products, many choices and variety for all. I have issues with the added insurance (which is automatically charged) and taxes. The colors represented on models is 95% NOT WHAT YOUR ITEMS WILL LOOK LIKE UPON ARRIVAL! Delivery is usually 1-2 if not 3 weeks out. I personally was very disappointed when they automatically cancelled all my cold weather coats and lounging pajamas for the winter. I have RA, and cold weather causes more pain. No explanation, as to why—-“ JUST NOT AVAILABLE “. It is NOT WORTH trying to make return for your items ordered regardless of the price, and know that the sizes ARE WAY OFF THE CHART IN COMPARISON TO US SIZES! Regardless of what their sizes say, it’s usually not consistent with the AVERAGE US size charts. OTW, I still recommend the organization for items that are advertised..Version: 8.48.1
✓ Great T shirtsLast time I ordered it arrived on time an intact. What great t shirts my 4 year old nephew wore it all day and went to bed in it. So I’ve ordered another one..Version: 8.63.0
✓ App and websiteFantastic and easy to use. Have bought numerous times, and will be back for more.Version: 8.29.1
✓ Fast deliveryLots to chose from and many promotions and alerts when mark down..Version: 8.9.0
✓ Comfortable and stylish tops for curvy womenI’m very pleased with my latest purchases from LITB. Sometimes it’s hard to get the sizing right, but if you go by the bust size the fit is usually right. The tops I ordered last are fairly basic, but they are exactly what I wanted. I have a lovely light pink top that is shorter than I usually wear and a bit see through, so the ace edged tank top is perfect to wear under it. The black angled hem top I ordered because I liked the look of how it draped on the model. Of course it’s totally different on my short, round body, but it’s so comfortable to wear (even the high, rolled neckline isn’t really a problem) and I can dress it up or just leave it plain. It’s a great trans-seasonal top. I’m glad I have these pieces in my wardrobe..Version: 8.48.0
✓ Great serviceI asked to have some items refunded and Alejandro sorted it out for me so quickly. Thanks for being amazing!.Version: 8.47.0
✓ Fantastic SiteAm absolutely loving this app. I cannot stop shopping. Quick, reliable service, great communication and great quality goods.Version: 8.42.2
✓ Great serviceIt isn’t that i haven’t had a problem with an order or two. Customer service has been right on it. In one case they refunded me the money when all in all they really didn’t have to. I’ve never had to send a thing back. They have always trusted me at my word and mine theirs. Thank you.Version: 8.63.0
✓ Light in the Box: wide leg front pleat linen pantsThese are EXACTLY as pictured! True 100% light weight linen. The Beige color is beautiful. The tailoring is on point. I’m tall: 5’ 11” and 170lbs with a longer torso & 30” inseam - size large fits me perfectly. The pant legs drape and fall beautifully with the cuffs hitting the top of my feet - perfect for a wide leg look. The waist sits high at my natural waist - which is what I was hoping for as that level coverage is more comfortable for me. The fit is flattering. These are very well made pants at a very affordable price. They are unlined, but for a summer-weight linen, that is what I was expecting. I haven’t been nearly as happy with 3 of my other clothing purchases from this site. However, THIS purchase is a home run! These pants will become a spring & summer dressy-casual staple in my wardrobe, hopefully for many years. I have not laundered them yet and only time will tell if they will become a quality longterm closet staple, but I remain hopeful. I may choose to solely dry clean these pants in order to ensure longevity..Version: 8.61.2
✓ Overall Business OperationsI have been purchasing items from Lightinthebox for about two years. Everything I’ve purchased from bike headlights to heavy duty winter coats has been class. I’ve never bought anything that has fallen apart five minutes after opening the box. I own 71 T Shirts and numerous cargo pants long and short. I also have dress shirts and of course, a heavy duty winter coat. All of these clothes are good quality. In fact not one of my shirts have faded or lost their shape. They don’t even need to be ironed. The customer service is A1. If you order wrong, wish to cancel or change an order, provided you haven’t left it too long, the customer service team is only too willing to help. Now they have a new concept whereby you can customise your own T shirts. It’s absolutely brilliant. The designs you make come to you in incredible detail and colour. Just trying this is worth its weight in gold. All in all I give Lightinthebox an overall rating of 9/10. They would have scored the perfect 10. But they don’t give the shirts away for free 🤣🤣🤣.Version: 8.60.0
✓ Nice golf shirtHopefully they don’t lose their shapes after a laundry.Version: 8.63.0
✓ Very EasyVery easy to select items and others reviews make it simple to choose the correct sizes. So nice to have unusual clothing for this country..Version: 8.24.3
✓ Not everything you see is exactly like the picturesI order frequently and most times I’m satisfied with the products. Not everything is what it seems. Gotta look at customer photos to have a real sense of what it will look when you get it. 🤷♂️.Version: 8.63.0
✓ PurchasingGreat selection of products, easy process.Version: 8.36.0
✓ Love the clothes from LightInTheBox!I’m always skeptical when I buy clothes online from a store I’ve never seen before. I purchased 4 clothing items and had no idea what I was going to get. I was pleasantly surprised that it came in a day before the date range of when they predicted it would arrive. I loved all 4 pieces and definitely recommend this site and will be buying from them again! The prices are so reasonable and that’s why I was afraid it was too good to be true. I did my research and found most reviews were excellent. I’m glad I took a chance and purchased these items because they all just like the pictures! Plus, I used PayPal to purchase them, and I knew that they always stand behind their clients and will get your money back if it’s not a legit company. All in all, a great experience and a site I recommend!.Version: 8.13.0
✓ Bon produitExcellent pour le prix.Version: 8.64.0
✓ Découverte du siteJ’aime beaucoup votre site. J’adore ce que j’ai commandé ! Je dois avouer que j’avais hâte de recevoir ma première commande. J’étais impatiente! Elle est arrivée parfaitement dans les temps! Maintenant je suis plus calme pour des futures commandes, que je ne manquerai pas de faire. Et je n’ai pas manqué de passer d’autres commandes ! Et elles arrivent dans les temps prévus! Très beaux choix d’articles! Toujours d’aussi beaux choix ! Je trouve de tout sur votre site ! Pour habiller toute la famille ! Même nos compagnons à quatre pattes ! Ajout de décoration, soit le petit plus qui finalise tellement bien le salon, ou la cuisine , ou les chambres et même la cour arrière ! Sans oublier, pour toutes les fêtes ! Merveilleux ! J’aime toujours autant LightinTheBox ! Tout ce qui est écrit précédemment continu d’être vrai ! C’est toujours ce que je pense !.Version: 8.62.0
✓ 3 men’s shirts. 1 pair ladies dance shoes orderedVery easy to order. Saving coupon goes through automatically. Good flash sale price. Thanks.Version: 8.59.1
✓ Beautiful Wedding Rehearsal dress!Man, I loved this dress! I had been planning on wearing this dress for my rehearsal for a year. I was losing weight and wanted to wait until I knew what size I needed. The problem is, I thought I may have over shot it. I did not think I had enough time to get the dress being as Christmas was coming up, I got married on December 30, and I only had two weeks. I messaged customer service. They made sure to rush it and I did not have to ask them. I received this dress and, as a dress fanatic, it did not disappoint. I did wear a white shirt underneath because the neckline was very similar to my bridal gown and I did not want to ruin the surprise for my husband. I love this dress! It was higher quality than I imagined and well worth the price!.Version: 8.61.2
✓ Don’t listen to the hateGreat app, there so much unique stuff on here you could be browsing for days. A lot of the products come from China so processing and shipping can take up to a month, and in a world where we are used to next day delivery that’s not great I know, but order in plenty of time and you won’t be disappointed. If your worried about ‘the company taking your money’, order something cheap as a test run like I did and you’ll see there’s no problems. Patience is all you need to be using some great pieces of tech or wearing something that makes you feel like you’ve won the lottery..Version: 5.3.0
✓ How do I return an item ???I have spent a lot of time on trying to find out how to return an unwanted item ! But all I get on their website is “ u have no orders to get a “ TICKET “ this ticket is apparently needed to return an item !!”) I’ll But as all my orders have been delivered to me I do not have an item waiting to be shipped to enable me to get said ticket !!!!! I am getting annoyed and also extremely frustrated as it looks to me like it’s easy enough to order an item BUT. To return it is nigh on impossible!!!!!!!I I have also tried to get a return address to post it back to the company but to no avail either !!!! I would be very happy to hear from anyone who has been successful in sending their order back !!!!!!!(This has got to be some sort SCAM !!!!!!! ) shame on u Light in the Box company !!!!!!!😧😧😵😲😡😡.Version: 3.79.0
✓ Wonderful choice and customer service tries very hard to helpI've brought a couple of dresses,sadly had to send most of them back as they were too small..even going by their size chart...but the ones that did fit I like very much. Their jewelry is lovely..and their handbags gorgeous and work out very economical..but be prepared to wait...be patient with their ticket system...and pay only be PayPal..Version: 3.38.1
✓ Exactly as shown in picExactly what I wanted. I can keep 7 cards, coins, notes and phone all in one. Phone easily detaches to take photos.Version: 8.31.1
✓ Great serviceFast and easy way to shop.Version: 8.30.2
✓ Pretty GoodI’ve bought about 15 items from Light In the Box Now, and 13 have been great. The print on one wasn’t very good, and one didn’t fit me despite being 4XL, however it fits a relative perfectly well, so all’s good. Yes, some of the product images are enhanced, yes the stuff comes from China and isn’t always designer quality, but the people giving this app 1* have clearly expected miracles for bargain prices, whereas if you’re more realistic about what you’ll get for your money, you’ll use this app frequently and get some fabulous clothes and items at really great prices. The hats I’ve bought from here have all been terrific quality, and I’ve now got a separate matching hat for every coat I own! Overall I recommend this app to anyone who’s looking for clothes that are different to what you get in the UK, as long as you’re realistic and not expecting M&S or designer quality. Always check the sizes cos you’ll have to order a larger size to your usual, and be prepared for your items to take 3-4 weeks to get to you in the UK. And buy something cheap so you can see what the quality’s like before you spend big money..Version: 8.58.0
✓ CheckoutCheckout was fairly easy but I expected a coupon/discount for downloading the app, but didn’t receive one..Version: 8.32.1
✓ Overall PurchasesI never ever take the time to write a review. This is different. Everything I have purchased has been perfect. People constantly ask me where I shop. I know you will not believe this. I have purchased maybe 50 items. I have not had to return one item. One thing that surprised me is that some pieces appear to be bejeweled but they are not. The designs are printed fabric. They are well done. However, I feel this should be pointed out in the description. There is one dress that I love with this print technique. When I receive it, I plan on adding my own embellishments, I am a cancer patient. There are days when I can’t get out of bed. The purchases I have made are so pretty and comfortable I forget about my situation and find myself once again..Version: 8.37.0
✓ Cycle shortsSecond order because I like the product , fits well feels good and price reasonable.Version: 8.49.0
✓ I was pleasantly Surprised !I entered into this platform with a slightly negative feeling (due to reading reviews here). My first order a one off long sleeved shirt just to try out: it arrived well within the allotted time via RMail the item was of summer wear well made the artwork was very good I ordered 2 sizes up as previous reviews suggested that sizing was Asian/Small - far from it, sizes are true to UK/US sizes, my mistake but CServices actually gave me a choice of a 50% refund - this was phenomenally good of them as the item was so inexpensive it would of been cost prohibitive to return/replace. Yes the App is a little too much whistles and bells for me but very functional once learnt. I have since purchased several items at BFri prices and I’m pleased with the products..Version: 8.30.1
✓ First purchaseJust received my first 1 item order from here , have to say I’m impressed . Was tempted to order more at same time but decided to wait to see quality etc . Have now ordered more items . Sizing can be tricky so read reviews . My first order was large size , although I’m medium , but reviews suggested a larger size . It is fine . My order today is medium as reviews suggested it was true to size . Delivery was as expected from China approximately 3 weeks . Happy shopping.Version: 8.37.0
✓ Surprisingly, Really good appI was sceptical at first as this is not a very well known site/app. Had ordered some work pants a few years (on website) back and they arrived before expected. Great qualities for a great price. If I had to nitpick, the app could do with a few improvements such as some strange movement as a tab appears and disappears at the top when scrolling…but is easy to get used too. Also, delivery fee is £5 for one product and £3 per product if you order 2 items etc. I guess they have to profit somehow with these excellent prices. Other than that, creating an account was easy and optional and payment had plenty of options. Just ordered some new/different work pants from the app as the old ones finally needed replacing after years of hard battering (well worth £30). My hopes are high after the service I received last time..Version: 8.26.0
✓ I’m Pleased.I found this company just searching the web, was looking for a different place to shop and didn’t want to feel like I’ve shopped here before but from somewhere else if that makes sense, I am very pleased with the service, also the quality of the clothes and hair I’ve gotten thus far really makes you feel like you’ve spent a lot money, Just saying since everything nowadays is about having a social image this company really helps you achieve that at a reasonable price. I know sometimes we get a bit uneasy when it comes to shipping and how long it takes to get things nowadays and I won’t fool myself and into thinking things will arrive always in a speedy fashion but I would say the things I’ve ordered to me seemed to come at a normal pace all and all I really like this company and there’s also coupons and points you can get just for coming around I guess window shopping is a good name for it, I would totally recommend this company to people. Thanks a lot I really enjoy your company….Version: 7.8.0
✓ HappyI originally placed a order but made a spelling error in my email which obviously was not good. Your company LightInTheBox we’re awesome with responding to my problem and quickly reimbursed my money so I was then able to correct my mistake and place my order again. Thank you for having my back and doing the right thing by me . 100% recommending you to all my friends and family Julie Livingstone.Version: 8.23.2
✓ FraudI spent over £200 on an order on the 19th December. It turned up today. Everything was from China. I purchased a T-shirt for my son it turned up with a wonky pattern and it’s polyester. I purchased a coat for my sister and undies for my man I spent a lot of money on cheap crap. I spent £26 on a maids outfit for fun. Of course it looked lovely in the pictures but £26 for a very very small it would fit my niece. I’ve been on the phone for the last two hours. I want them to come and pick their crap clothes and gifts up and refund me my money. Cos hey they were too late for Xmas - if anyone manages to get hold of them let me know pls.Version: 5.4.0
✓ DressI ordered my dress on the 2nd March and received it today 14th March, so not long at all! I never buy clothes online but I saw the dresses, read many, many reviews and decided to give them a go, I am so very pleased I did. The dress fits perfectly, looks great and feels lovely on! Please make sure to make a note of your measurements as each dress/garment you look at may come up as a different size, don’t just assume that as one you chose was a size 18 that another one will come up that size, always check the size guide! I have ordered a few more dresses, some summery ones and some dressy ones, so looking forward to them being delivered now..Version: 8.36.0
✓ Awesome serviceJust wearing the sweatpants i received today - they are awesome!.Version: 8.63.0
✓ Love this site!Have bought several things so far and have received good quality items in good time. Recommend!.Version: 7.2.1
✓ PurchaseGreat easy payment process will wait and see what this purchase is like.Version: 8.37.0
✓ Bike jerseys and shorts from Light in the box Sports ChannelI had ordered a couple jerseys through another sister company of Light in the box and received one of the right size and one of the incorrect size. A Customer service person named Ana at Light in the box sports channel helped me work with their sister company to get a refund on the jersey that was too small and I decided to order several more jerseys but through Light in the box sports channel instead. The jerseys that I purchased are great and for the price fantastic. I ordered three from light in the box sports channel and are very satisfied with the company overall especially their customer service people. I wore one today riding which included the shorts I purchased to match the jersey and the fit was great. It was way comfortable and the price was amazing! I am very satisfied with my purchases!.Version: 8.16.0
✓ Excellent customer serviceHave been buying a number of various products from this website for a number of years. Have been very happy with the quality of the products received, but I recently had a problem with 2 items. I contacted customer service and dealt with Alejandro, who was very upfront and honest when dealing with my order problem. The facts were explained very clearly and he followed the problem through to the end and resolved it very quickly. Thanks to Alejandro for his help and openness when dealing with my problem..Version: 8.55.0
✓ Light In The BoxThis company and their clothing line have allowed me to become a much better dresser with the same clothes that would, and do cost 3-4-5 x as much elsewhere. Thank you to Light In The Box..Version: 8.63.0
✓ Postage ScamSeller charges shipping and post office has you pay for shipping when your package arrives there. This scam is occurring more and more often. The post office leaves you a notice to pick up your package there. The reason will say “counterfeit postage” and you will have to pay them to receive your items. I took a trip to the P.O. and while I was inquiring about the notice there was another package with the same counterfeit postage issue. So far there isn’t a way to catch these scams and sometimes may still get delivered without a notice. I hope that this review is read by “Light In The Box” and with hopes that they can somehow rectify the situation. The more times customers get scammed, the more customers will turn away. I have ordered from L.I.T.B. several times and I really love everything I have ordered but I refuse to use a site that will scam customers. Thank you for reading this and I hope it never happens to anyone else..Version: 8.22.0
✓ Great serviceI’ve bought many items from Light in the box and have always been satisfied in fact I had purchased the outfit for my daughters wedding and they even contacted me to customise to my own size without any extra cost I’ve always been amazed at their outstanding service and would highly recommend I’ve just purchased two t shirts for my grandsons for Xmas so I’m sure I’ll be very happy thanks again love your service.Version: 5.3.0
✓ Super cute, comfy and will be perfect for music festivalsI’m normally a size US7.5 so I ordered two sizes to compare, and ended up fitting EU38. The insole cushion makes these sneakers super comfy. I’ll be wearing these to EDC Las Vegas next month so I hope the battery life lasts for a solid 8hrs :) There were dirty marks on the laces of one sneaker when I removed them from the packaging, the actual sneaker was free of any marks though. Happy with this purchase and a bargain compared to a similar model offered by Skechers at a ridiculous $120 given theirs light up only in blue!.Version: 8.39.1
✓ Bien structuré et bon siteMatériel de bonne qualités et la livraison à poste Canada 👍.Version: 8.63.0
✓ Impressed with speed and quality, we will be back!Fantastic service right from purchase, we’re very happy with the pink suit! Photo resembled the color perfectly and the size chart was very helpful and accurate. Impressed with the freight timeframe too. Making another purchase from LightInTheBox - love it!.Version: 8.39.0
✓ GreatGreat price, solid product, 2nd one of these cases I’ve purchased. The ring broke sure to no fault of its own, someone was being way to rough with it..Version: 8.7.1
✓ Great support from AlejandroI received a faulty product and reported it although didn’t expect a result. Alejandro contacted me and was my customer support. Alejandro was very good and dealt with it very swiftly. Business can’t always get things right but it gives me confidence that they are happy to resolve. I look forward to receiving the correct product. Thanks.Version: 8.35.0
✓ Company ReviewThis dress is perfect. It looks exactly how it looks on the model in the picture. My camera quality isn’t that good but the gold is very rich. It’s a true yellow gold. My measurements are a 39.5 -bust, 41 waist, and 51 hips. I ordered a size US - 22W. I did this to allow the dress to fit my hips. I will have the rest altered the closer I get to my friend’s wedding day. You can choose to give exact measurements however there are no refunds if you need to return it for any reason. This is why I just choose my hip size and it is perfect. If this allows, I will post another picture when I wear the dress! I will also add slight additions to the dress as well. The quality of this dress is amazing! It’s hard to find vendors whose advertisement matches the merchandise! This is my fifth time ordering a dress and finally I have one that looks exactly like what’s pictured! It has been a long journey and happy is an understatement! Ohhh, it only took 8 days to get to me from the time I ordered. That is MAJOR! Thank you LightInTheBox! I will definitely be ordering again, and have already recommended this company to people!.Version: 8.9.0
✓ Delightful ExperienceI’ve ordered both clothes and household items. I am delighted with everything I have received so far. The only downside is the dresses took about 2 months to be delivered. So put that into consideration. I believe this is because they are sewn to order. But definitely they were worth the wait. The dresses were as shown in the picture, and all very well sewn. And also great fabric. And a huge plus is that you can input your own measurements and they are then sewn to your measurements..Version: 8.39.0
✓ Variety and Easy to UseAlthough I haven’t received my package I was amazed how easy the app was to use I also like the fact a lot of items were made of cotton. If the clothes look as good when they arrive as what they do online I will definitely recommend LightInTheBox. Thank you.Version: 7.1.3
✓ Nylon jacketI ordered the colour in the picture , hoping I get that colour even though it says red and it turns out to be hot pink..Version: 8.64.0
✓ Great values but occasionally challengingI had issues with my most recent shipment that were NOT the fault of LightInTheBox. It was a long process requiring many back and forth conversations. Despite some delays and frustration ( occasionally because of language barriers ?) the customer service was true to their word. My merchandise has arrived with the exception of 1 item. I am very happy with my purchases and mourn the one piece that was restocked and is no longer available. I was immediately informed when the item could not be fulfilled. I was given options for similar items but declined. I was promptly refunded for the item and was also sent a complimentary coupon. THANK YOU TO THE WHOLE SERVICE DEPARTMENT FOR WORKING THROUGH THIS WHOLE MESS AFTER THE US POST OFFICE MISTAKENLY RETURNED MY PACKAGE. I am immediately placing a second order to show my appreciation!.Version: 8.57.0
✓ Bon prix merciBon prix.Version: 8.35.1
✓ Great shoppingReally love this app and the products. On to my second purchase and looking forward to regular shopping..Version: 8.35.1
✓ Great site for shoppingI have used LightInTheBox on multiple occasions since 2021. The service and delivery has always been amazing. I’m super happy and would certainly recommend using their services..Version: 8.37.0
✓ Puffer vestCompletely satisfied with this puffer vest. It is exactly what I was expecting. Looking forward to wearing it. Highly recommended for a light coat..Version: 8.63.0
✓ Customer Service 5 StarFirst purchase with Light in the box and I had a question regarding using a reward for my purchase and sent them an email through the app and they responded so promptly and Abby from customer service team helped me and I have now placed order and it was despatched within 2 days. Thank you so much Abby.Version: 8.40.1
✓ Customer service supportI recently ordered from this website and my parcel was was lost by the local post service in my country although I didn’t get much support from the post service I reached out to light in the box and explained my situation to Soraia and she handled situation and refunded me within a week. Overall the service was 10/10. Highly recommend reaching out if you have issues..Version: 8.49.0
✓ Excellent quality clothesI have purchased several items over the Christmas period as gifts and for my self and I must say from the quick delivery and the quality of the items I bought I am very much pleased and happy with my purchases. Wore one of the sweaters I bought myself to Christmas dinner and got so many compliments from my family. Will definitely keep buying from LightInTheBox. In fact I’ve already purchased twice since the year has started. Highly recommended for quality and delivery service.Version: 8.60.0
✓ John NeugebauerWide variety of choices and full description of merchandise. I’m making this purchase as gifts for my family while on vacation. I could have purchased more but thought I’d wait and see if I’m happy with the quality. I’m always finding something intriguing and useful. Kudos to your web designers! I just ordered a few more things. It’s weird how things I’ve thought about buying and chose not to because it wasn’t quite right or the price was prohibitive just seem to pop up. Your marketing checks all the boxes! Now it’s just a matter of seeing if the quality of my purchases stand up to what I’ve been led to expect. Up to this point my experience has been a positive one - but as the saying goes: “The proof is in the pudding.”.Version: 8.23.0
✓ LITBI have been using LITB for nearly 5 years now, and have found them to be an excellent online store. Pricing and quality have been very good and after dozens of purchases, I only had one issue which they settled immediately. I am very happy with them. I will continue to use them for many of my future purchases. Who knows what that will be but I am continually surprised at what I discover browsing through their catalog. Keep it up LITB.Version: 8.63.0
✓ PuffmbaWebsite and app was not user ffrendly take over 30 mins to complete purchase lets see what dilicery service is like.Version: 8.38.1
✓ Beautiful Different ClothesI love a lot of you clothes but you always need to put the waist and especially hips. I am really short so I really need the hip measurement so both places will fit. If your top is 2 sizes smaller than your bottom. You need those hip sizes. PLEASE!!! A little more specifics on the materials used. Not just micro…….elastic & polyester. If a dress has NO stretch or give please say that. We can’t send the clothes back it’s just too expensive! I know you want us all to be pleased with what we purchase so when you get the cutest dress and there is No give at all and you love the dress it makes you really unhappy when you know you will never be able to wear it. Please put both waist & especially hips so we can all be happy a wear EVERYTHING we purchase. Thank you. Your colors and designs are fantastic..Version: 8.61.2
✓ Excellent ServiceThis incredible company is absolutely stunning when it comes to customer service. They truly care about their customers especially when an item does not meet the expectation of the customer, they go the extra mile to refund the item with a full refund and they further tell you to keep the item. They deserve all the credit for their loyalty, dedication and respect to their customers. Well done! Please keep up the good work. Mohammed Abdelmoniem.Version: 8.56.0
✓ Customer serviceCustomer service was very helpful when I made a complaint about items received. Eleonora was prompt, polite, kind and respectful. She advised me of actions to be taken and reassured me of the time factor involved. The app itself prompts you to close the “ticket “ raised in connection with the complaint if “the problem has been solved “ and then an email gently reminds you that the ticket will close after seven days. I replied on the app to Eleonora that I will close the ticket once refunded to bank account which logically is the actual resolution/problem solved/ completed. I hope this is acceptable.Version: 8.61.2
✓ Great communicationFirst time customer so I was a little worried, but communication and advise fro a company representative by the name of Hugo was above expectations. My order arrived and I was very happy and I’m looking forward to two further orders now places. Highly recommended..Version: 8.57.0
✓ HoodieLight in the box is one of the best ways to go shopping….love everything about it…good job.Version: 8.63.0
✓ DisappointmentI have bought several items and the service has been good, however, the top i bought is disappointing because it is not as shown in the picture, the sleeves are a different colour to the top. Top is white, sleeves are almost cream. I have just ordered a different top so hope it is the same as shown..Version: 8.56.0
✓ Easy to orderCould be a little more easy to check sizes and colours Hoping that what shows is what is sent Because description many times does not match.Version: 8.29.1
✓ Wedding ShrugI ordered a shrug in early January to wear at my son’s wedding at the beginning of February. After about a week with no apparent movement on the order, I contacted LightInTheBox. I could not have received a more courteous and helpful set of responses from Rosane, my Customer Service contact. Initially she tried to expedite the order with the supplier, but when this didn’t work, she consulted me about possible alternative shrugs which she she could see (from warehouse stock information) would be immediately available for shipment. We identified something suitable, and even though it was a little more expensive than my original order, she did not charge me the difference. The item was shipped immediately, as she had promised, and it arrived in good order this morning, a full week before the wedding. I could not be more grateful to Rosane. And I am delighted with the purchase - it fits me and matches my dress exactly!.Version: 8.61.1
✓ DressesI have ordered two dresses from them and both have been lovely ! Thanks !.Version: 8.63.0
✓ PraiseI have been dealing with this company for only a short time but when something goes wrong they are very prompt and helpful and in particular I would like to highlight one person in particular. His name is Youssef and when i needed help he went over and above to help me and solve my problem.. whoever is his boss should be very happy to have such a great employee dealing with the public. Warm regards, Julia.Version: 8.33.1
✓ 5 stars all the way !I’ve been using Light in the box for quite a few years now. It was one of the 1st apps I downloaded onto my phone. Not once have I had a problem! You get what you pay for and can check how the order is tracking whenever you like! They’re improving constantly and make sure their sellers are legitimate and honest! There’s no down side to shopping this way!.Version: 3.52.0
✓ FIRST HAND EXPERIENCE FROM FIRST TIMERVery happy overall. Products received in good condition, right sizing and colours. Delivery was great as well. Only 1 item left to receive, on back order and have been advised, should receive in another couple weeks is my understanding. Just a bit bummed about the coupon received due to the back ordered item, you have a timeframe with which to use it. Will more than likely reorder from them..Version: 8.41.0
✓ Exceptional Customer Service!My item was received in record time, especially considering it was Christmas! And, although the item was not quite what I had hoped for, #RedaElKhaldaoui was very quick to respond to my queries and resolve my issue. I am extremely happy with the customer service I received and feel very confident about shopping again with LightInTheBox!🤗.Version: 8.33.1
✓ Great items at great pricesLove my dresses. Follow the size scale and you won’t be disappointed. Great value..Version: 8.63.0
✓ Linge pour hommeJ’aime le choix que vous avez et les modèles nous donne le goût d’acheter.Version: 8.63.0
✓ Great company to deal withI have always found LightInTheBox easy to deal with. I choose my items, pay and receive goods quite quickly. When I had a problem they sorted it out very quickly. Only recommendation I would like to give is order your clothes a size bigger. Otherwise I have been pleasantly surprised by the quality..Version: 8.52.0
✓ Great selection of style, looking forward to get themGolf shirts.Version: 8.64.0
✓ Sent To the Wrong AddressI didn’t want to download this App to write a complaint but to receive professional help on either getting my refund or getting back my expensive package of over 6 clothing items. I called USPS the only thing they can do for me is write a complaint to make sure no other customers goes through this inconvenience and suspicious company. This is bad business when you usually order online and you know what address you put just for someone to possibly sending somewhere and no one wants to take that responsibility. Trying to get ahold of customers is a headache if something does go wrong. If it wasn’t for someone going through the same thing I did on the is review I would have the developers contact for their response by email. So when I did he email this developer so far it’s been one day and counting smh…I feel scams because the USPS said a lot of this suspicion activity does go with certain companies…Bad experience don’t buy if they start redirecting your address and it’s hard to get to anyone for help..Version: 8.29.1
✓ Review for orderI brought 3 tapestry pictures and love them they were as described and look great on my walls the delivery was within the period as marked and had no need to contact about anything all straight forward and easy. The range of items available is amazing you can pretty much buy anything you want. I suggest you look here first before you go buy anywhere as I’m sure you won’t find it cheaper anywhere. Highly recommend ⭐️⭐️⭐️.Version: 8.6.0
✓ Easy way to shopI find that using this service is a great way to shop. As long as you carefully check the size chart and also the reviews of sizing and quality you can be confident. My only complaint, however is the return policy. For overseas customers this is particularly frustrating and prohibitive and should really be addressed..Version: 8.47.0
✓ Happy CanadianLove this site. I have lost weight and need a new wardrobe! ❤️.Version: 8.63.0
✓ Cannot complain to Customer ServicesI normally leave a credit balance with most reputable companies. This is so it makes easier to have ready funds available. You think your money is safe??? Not with LightInTheBox they will take money from your account as fees for leaving money with them. THEY DON’T HAVE A COMPLAINT SYSTEM WHEN THEY ARE IN THE WRONG. I feel cheated, they could have refunded me my money if it was such a problem keeping it! They could have informed me. I diverted all my order to a Ali Express instead. Their Customer Services are very good, exactly the opposite. It is very easy to complain about anything on Ali Express and they look after you. THERE IS NO WAY TO COMPLAIN AGAINST LIGHTINTHEBOX. THEY ONLY ALLOW YOU TO COMPLAIN AGAINST A SELLER BY ASKING FOR AN ORDER NUMBER THAT WAY THEY MAKE SURE YOU CANNOT COMPLAIN AGAINST THEM. PLEASE TEAD THEIR RESPONSE IT PROVES MY POINT..Version: 4.2.1
✓ Love everything ordered & flash salesI’ve ordered a lot of things from Light in the Box and everything has been great. I’ve had to shorten a couple of tops and a skirt, but at these prices it’s well worth it. The size charts are accurate though. The quality is very good - better than you’d expect for the prices. I only received one wrong order - it was a set of rings and the package was labeled wrong, so the wrong set was sent. I was given the choice of returning for a full refund or keeping them and getting a 70% credit on my account. Since I knew I would be ordering more I took the 70%. Customer service was very quick. I also got a year membership so that shipping is always $4.99. Wait for a membership deal and it’s worth it..Version: 8.47.0
✓ Amazing productGreat cover that fits nicely around the watch and eliminates any scratches or damage to the watch face. Doesn’t effect the use of the touchscreen and doesn't fall off or become loose. buying a second time after misplacing the first one. Can’t recommend enough if you want to keep your watch as new..Version: 8.31.1
✓ Click a wrong buttonI was thinking that I would lost my other as I would like to add or change with other product and it’s gone. Therefore I contact the customer service right away to ask if I can have my order back and they respond right away how I could redo it again. Thank to their quick response so I can find my order and paid it..Version: 8.37.0
✓ Customer serviceThe customer service is exceptional I am specially thankful to Mutlucan for the great service and it was prompt, thanks for that.Version: 8.41.0
✓ Customer serviceI find the customer service great with responding to my questions and queries on delivery and about items I’ve purchased . Havnt received my order yet but they’ve kept me updated ,my first time shopping so far great experience,hope I love my order and will love to continue shopping with lightin the box🙏.Version: 8.23.2
✓ LivraisonLa compagnie de livraison ne téléphone pas à l’appartement pour ouvrir la porte et déposer le paquet à l’intérieur de l’édifice.Version: 8.63.0
✓ Clothes look georgeousI have been looking at this website for ages and keep drooling at the glorious colours and romantic designs. I have been very puzzled and suspicious of the extremely low prices. I have finally ordered three divine looking dresses for a ridiculously small number of Australian dollars and after studying the sizing charts carefully. I am excitedly awaiting delivery in 10-16 days. The proof of the pudding, they say….Version: 8.35.1
✓ T shirtFacile à utiliser.Version: 8.63.0
✓ Marvellous selectionSuch a great selection at great prices. The only thing that I would change to make life easier for the customer would be if they had a search bar so you could put in what you are searching for if you are in a hurry. But apart from that I have no complaints at all..Version: 8.55.0
✓ Print dressesJust bought 3 print dresses and they all fit perfect! Ready for the summer scene!.Version: 8.63.0
✓ Great clothesI love everything I have received. Looking forward to many more. I tell at least 10 people a day where I buy my clothes. Everyone loves what I wear, ESPECIALLY ME. I buy clothes, jewelry and shoes. Can’t wait for winter things to start coming in. Thank you all the workers at LIGHT IN THE BOX LOVE EVERYTHING I BUY. My daught started. My Banker. But all my friends are starting too. I have never returned one thing. Everything has worked for me or a friend. I have already been buying CHRISTMAS Gifts and maed to come. Thank you all at ❤️❤️❤️❤️ LIGHTINTHEBOX ❤️❤️❤️❤️ To Rosane: Thank you so much for your help. I trust your judgement in all the matters. If we need to cancel a product then it’s OK. I really need my boots. It is my fault, I should have ordered them separately. Oh well I will enjoy them. Thanks again and please emai me anytime!!!😻😻😻😻😻.Version: 8.50.0
✓ Not as described sizesI will not pay for return. I asked for an exchange. Not a refund. You made the mistake with the size. I liked this site and contents and product but as you sent the wrong size. Offer refund when I want the right size. Expect me to pay return to China. I will not use this site again. Will delete the app. Will notify friends and family and there friends and family not to use you and now see that the bad comment review made on the app when I was downloading was right. I shall add to this. I gave you the chance to rectify by simple exchange for your mistake. The product size was not as described..Version: 6.6.0
✓ Blouse blanche et manches en dentelles.Très belle blouse, grandeur parfaite..Version: 8.63.0
✓ Watch band orderVery easy and efficient app to use!!!.Version: 8.63.0
✓ Love this store appBest clothing store ever… worth the money.Version: 8.62.0
✓ Great fitBeautiful and bold print, great fabric, fits well..Version: 8.63.0
✓ Customer ServiceI was very impressed with the customer service I received from Alejandro at LITB. I had an issue with dresses I purchased in two sizes, dresses were lovely and I was happy with the quality but the fabric was unsuitable for the occasion I had. The customer service I received resolved my problem efficiently and I was very satisfied. Thank you.Version: 8.34.0
✓ Satisfied customer.Have found this Company very reliable .Very easy to order from and very good customer service . Would happily recommend ..Version: 8.39.1
✓ BienBonne apps.Version: 3.95.1
✓ First time buyerLoving this form of shopping - just order my 3rd item / a cool jacket .. can’t wait to see it ... fun way to buy and cheap !!!!.Version: 6.4.2
✓ Very happy with purchase.Just removed the elastic that was sewn on the top of the frill as it made the bottom of the dress a bit tight. Great communication.Version: 8.40.1
✓ Stylus’sI just received 12x stylus’s that I purchased when purchased a new leather phone cover which is also very impressive. So, I thought the styluses were a quality gift to give to guests who attend my upcoming birthday party. When I can back they offered me a special where I was able to purchase 36 x styluses for about the same rice as the initial 12. May God truly bless the owners and staff of this business..Version: 8.23.2
✓ StrainerLove.Version: 8.63.0
✓ Oh very nice fittingFits very well got some compliments.Version: 8.63.0
✓ Chemisé transparenteLa chemise était identique au modèle bon rapport qualité prix. Je suis bien content de mon achat. Je recommande vivement ce produit sans aucune hésitation..Version: 8.63.0
✓ App usageToday was the first time I have used an app for purchasing an item online. I expected it to be confusing and difficult. I couldn’t believe how easy it was. I downloaded the app and then purchased an item in a few minutes. Use the app to get a discount. Great items for sale too..Version: 8.41.1
✓ Customer Service. ViolettaCI just submitted my first order. Made a mistake & contacted Customer Services who, after a number of emails back & forth were able to assist me. Thanks to Vitalik, my request was resolved quite adequately & I am now waiting for my order to arrive. I enjoy using the LightInTheBox App & love the amazing array of products on offer! Will definitely visit the App often..Version: 8.48.1
✓ EasyEasy to sign and receive credit.Version: 8.62.0
✓ Unique Styles with affordable pricesAlthough I liked so many items and clothes I only ordered two dresses cuz I wanted to receive those two dresses and see how long it took to receive and check the quality of the dresses cuz the price was so affordable. I received the order earlier than I expected. The customer service was excellent cuz they sent emails for me every step of the process and I was able to track my order. The two dresses I ordered are beautiful just as the photo and the material is quality. I wore on of the dresses for Easter Sunday and I felt wonderful and my husband loved the style of the dress. Since receiving that order my husband has allowed me a shopping spree on this site and I’ve already made another order with much more items. Try it you won’t be disappointed..Version: 8.2.0
✓ JimI love the shirt and this company 👍.Version: 8.64.0
✓ My very positive experience so farMy son is getting married in September. I have been bedridden for many years due to 4 major spinal surgeries and 4 major hip surgeries. There have been complications and am on close to 20 prescriptions. I have a reclining wheelchair but so far I am unable to get into our vehicle. I always have to take an ambulance to and back to the hospital. The, “Light in the Box”, staff have been very helpful in making sure all the measurements are done correctly , especially the Tailor, Rosane. She is in constant communication with me so that once she finishes my dress and pantsuit, they will fix perfectly. Because of my situation she has made me feel so taken care of. This place has been perfect for me and I give thanks to Rosane. God bless you all! ✝️.Version: 8.49.0
✓ My purchasesEasy as - wonderful site - love the flash sale - I have purchased lots and never had a problem. All the people I have told about this site - do make sure you give the correct measurements.Version: 8.56.0
✓ Getting right colourI recently ordered a dress for my Golden Wedding. The one I ordered was pictured and the top was a yellow/gold colour. There were many colour options. I put ‘black’ as the basic colour of the dress is black. It arrived incredibly quickly, well in time for the party. I was so disappointed to find that I have been sent the same dress, but with a blue top. It fits me perfectly, suits me and I like the material. Unfortunately it is not fit for my golden wedding party and there is insufficient time to exchange it. I will wear it eventually but I wonder how I can be sure I am ordering the right garment in the future when there are so many colour options. Sandra Whittock.Version: 8.18.0
😕 LightInTheBox Negative Reviews
