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Resident Portal Mobile App User Positive Comments 2024
Resident Portal Mobile app received 31 positive comments and reviews by users. Can you share your positive thoughts about resident portal mobile?
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Resident Portal Mobile for Positive User Reviews
✓ Easy to useFor now I think this application is easy to use.Version: 5.30.0
✓ Pools, laundry roomI enjoy living here I lived here for four years. The staff is excellent I think the new manager Liz is outstanding she doing a great job I have no problem with the maintenance guys. The pools are disgusting the one that attracted me to living here was one in the very back that has barbecues that is filled with algae for four years . Haven’t been able to enjoy it since I lived here.. The pool by the office is cloudy it’s never clear my suggestion to the corporate office to be higher a pool guy so they can test the water and they know what it needs because it’s not ever clearis constantly cloudy. My suggestion to corporateWould be invest in a pool man that knows about pools. There’s no reason why our pool should be so cloudy I mean.Version: 5.24.0
✓ Makes life so much easierIn theory, the apartment management company has zero obligation to make it easy for us to pay them what we owe them. So usually, the rule is, minimal effort is put into these FREE services. It is great to see that that this app appears to be the exception to that rule. Good job on the development and maintenance of this app. I guess it comes down to the security and handling of my personal information. PLEASE don’t ruin this beautiful relationship by selling my demographic data to the people who want to sell me a better toaster..Version: 4.4.15
✓ Filing a Maintenance Request Is Easy but Could Be SimplifiedOne question is issue location, and the only response is “Unit Wide.” Why ask a question if there is only one response? It also asks preferred contact method. It would be nice if you could pre-set your standard default response so that you don’t have to answer this question each time. In fact, I wish several of the questions would default to my standard (previous) responses since I always write the same thing: no, you cannot come in; yes, I have a dog; and additional comments always include that I have a yellow lab and to call ahead to schedule. It would also be nice if the additional comments section didn’t capitalize every single new word..Version: 5.31.0
✓ Good payment portal but clunky maintenance appHonestly, it’s super easy to use for making payments on my rent. It saves multiple forms of payment and is free if you are using electronic checks by giving them a checking account to draft from each month. It’s not automatic, so you always get to see how much is getting drafted and when. I appreciate that because sometimes my paychecks don’t always land on the first. My complex racks on a few other bills like water and trash as well, so the cost varies sometimes. I receive a written letter of how much those extra fees are per month, but I can’t see total amount due until the amount is actually due. Since they send me out the letter a week in advance, I wish there was a way to see that in the app as well. I just hate checking my mail or wasting paper when an electronic notification within the app seems like it would be easy. The maintenance side of the app still feels clunky to me, so it’s a feature I don’t use much. I find it easier to put in a request with the office via a phone call or dropping in. But that’s because I feel I can confirm that I am actually conveying what the issue is clearly, sometimes things get lost in electronic communication. Overall still feels pretty solid though. I’m glad my complex utilizes this app..Version: 4.4.6
✓ I’m impressed.The app is super user friendly, and makes for easy requests to be done as if it was on steroids! When we came to preview the property, we noticed the flyer for it and were pretty impressed. Now that we live here, we’ve had to put two minor requests in and they were done quickly and properly. Obviously the app doesn’t make the work done better, but it does make it easy for us all to communicate needs and they can set proper expectations..Version: 4.4.9
✓ Super Easy to Use.Easy to use. You have options to pay the rent. You can do e check or a card payment. You can set up automatics payments if you like too. The maintenance side works well too. I used it once. The only bad thing is that they take longer to process your inquiry when you do it through the app. I figured that if you go personally or call your management office l, they start working on your inquiry by the next busisness day. Overall is a great app and I’m glad my management office uses it. It saves me a lot of time and money..Version: 4.4.15
✓ Important Update NeededPlease allow the ability to remove maintenance request if no longer needed or at least add comments. I put in a maintenance request because my garbage disposal was not working but then I fixed it about 10 minutes after I put in the request. I had no way to remove or update the request. Original review - This app is for an apartment complex company but it looks and feels like it was made by top tier company like Apple or Google. Hands down the best, most fluid and easy to use utility app I've ever used. Cox Cable could learn ALOT from this app....Version: 5.21.1
✓ Great way to communicate with the property officeI enjoy using this app cause it’s convenient than having to log onto the website and entering in Work Orders or making payments for rent. Also the message system that directly emails or tells the management to contact you is very helpful as well. One thing I think to add would be documents to sign, if everything is already esignature on the website, than we should be able to sign on the app as well. Just something to add in..Version: 4.4.19
✓ Easy to useThe application offers users the convenience of not only managing rental payments but also includes a robust system for reporting maintenance issues. This means that tenants can easily notify landlords or property managers about any maintenance concerns they encounter through the app. By streamlining both payment processing and maintenance reporting into one platform, users benefit from a seamless and efficient experience. This integrated approach simplifies property management tasks for both tenants and landlords alike..Version: 5.41.0
✓ Impressive User ExperienceI’m really impressed by how easy and beautiful this app is to navigate. It is really nice to see the itemized break down of your monthly payments — it is infinitely better than trying to figure it out on the desktop payment portal. I also really love how you can have multiple residences on the app — I’m a student and signed a lease for a different apartment at the end of the summer, and I am able to easily toggle between my current residence and with my upcoming residence. It makes it so much easier to pay deposits and fees without having to do it in more than one place..Version: 5.0.9
✓ Very easy to useWe find the portal a very good tool for knowing the rent payment and checking on what our history is with things. It’s easy to use, although my spouse still likes handing over a rent check rather do it on line. We get our water,trash, and sewer amount through email so it hasn’t been a problem. My spouse still would rather go to the office for a maintenance request, but only to explain it better in person. When we’re out of town we don’t have a problem with checking the portal. The four stars is only because of the maintenance request..Version: 4.4.7
✓ Love it! But...I absolutely love the maintenance feature of this app. The only thing that is frustrating is there isn’t a way to know when they are coming. Would be nice if they could send a response with an estimated time the day they are coming, even if it’s an hour range. Example: I work 3rd shift, submit my request the previous night, come home and normally go to sleep at 8am. I have no idea if they are coming at 8:30, 10, 4pm... With an estimated time I could know whether or not to stay up, sleep, or expect to be woken up in the middle. (A requested time slot option would help with the woken up in the middle part 😣). Also helps with “If I go to the store now, are they going to show up while I’m gone...?”.Version: 5.0.5
✓ Easy and convenient but could be betterThe only reason I don't give this app all stars is because the convenience fee use anything other than a Money Gram is 25 dollars which I'm sure has something to do with the bank you use and not the app but it's still really annoying. I don't want to have to pay an extra 25 for things I need to pay for or have to go through the long process of getting a Money Gram account which includes calling the company to talk to rude people just to save 22 dollars on something that shouldn't cost extra..Version: 4.4.1
✓ ParadiseI normally do not take the time for reviews but it came to mind after I sent in a work order for my suite at Sagestone Village. I have been here for almost 2 years and I get service just like a 5 star Hotel. Anything I need is taken care of, by the staff or maintenence immediately. Such an easy process to request anything I need on the Resident Portal. Requests are handled with lightning speed and ease. Sagestone Village is an unstoppable team working diligently every day to make life here effortless. Highly recommend Hilltop Properties, Sagestone Village for a seamless life experience!.Version: 5.31.0
✓ PerfectI’ve been here at Daniel Island Village since December 2015. It’s been an amazing experience. My lease expires on June 30, and I am anxious to see the improvements to my apartment for the next 30 to 45 days before I move back into my apartment. The staff has been amazing and Kayla who is the manager is an honest and straightforward. Amazing GM for this complex. I’m looking forward to the renovations and moving back to Daniel Island Village the best apartment complex here.Version: 5.31.0
✓ Bad property management or tech issues?It makes paying rent nice and easy, but my issue is that it never has my full amount of rent due, until after the first of the month. It can be frustrating when you want to pay a week before the due date but don't have a paper copy of the months rent yet in the mail, and property management has yet to input the correct amount due for that month. I'm not entirely sure if that's my property managements fault or the app doesn't update soon enough? BUT other then that great app, love the convenience of being able to pay on my phone..Version: 4.4.8
✓ Use this app If the property management enables itFirst, let me say (after reading some other reviews) that this app appears to only be as good as the property management setting it up for their company. I've have two maintenance requests so far, both done quickly and correctly, but that has little to do with the app and more with the on-staff here. Anyways, I enjoy this app because: 1- Push Notifications 2- Simple to link a bank and/or credit/debit card (I recommend taking that extra step to link your bank directly so that you aren't charged a convenience fee that comes with credit/debit charges.) 3- Swipe You can easily "swipe" through all your transactions, which is nice because it lets me keep up with my utility spending, letting me know if my spending is high in electric or water. Al I'm all, if the property you're living on lets you use this app, I recommend downloading it and trying it at least for one payment cycle..Version: 4.4.9
✓ Great app!This app really makes paying rent and contacting the office of our apartments super easy. The maintenance section is nice as well, since they’ve got a lot of options already laid out; like where the problem is, what it is, etc.. Paying rent is as simple as hitting a button. It also sends you notifications for everything, which is perfect for someone who forgets things easily (like me). I love the design and layout. Very smooth, and easy to navigate. Overall this is a very well-made app!.Version: 4.4.6
✓ Not user friendly for visually impairedThe app font and lack of contrast of the font has made it extremely difficult for someone who is visually impaired. The white background with the light font cannot be changed. Before the font was so much bigger and the red backdrop gave contrast. Please if any one from support can see this please give options to help make it easier to see and use this app by allowing options on font size/boldness and maybe a dark mode option. I miss the version before the update and loved it. :( This app made my life so much easier before this change. :( it is no longer easily accessible..Version: 5.0.2
✓ Park centralNice and easy.Version: 5.12.1
✓ Property ManagmentEver since Rachel has been the manager everything for me has been so smooth so much respect and hospitality coming from her so much understanding she’s amazing I have dealt with all of them and she is by far the best she has took in this please above and beyond what it was when I moved in 2 1/2 years ago I hope that she stays longer and I hope that she continues to get the respect she deserves. Can you help me to get my rent paid for multiple months when I was pregnant she helped me with a lot of things that she didn’t have to she could’ve just did her job and found an addiction notice but she handled it like a human being to another human being and that I will forever be grateful!.Version: 5.12.1
✓ New residentI’m a new resident, only 2mos new here. So far it’s great. The portal was correct with monies owed including a credit that I had from the previous move in fees. Office staff is FABULOUS (only one snag, one of the office girls came to my apartment to look at something and I asked for the manager to call me back, she said she would relay the message but no one called or came by) that was a little disappointing, it left the impression that 1. Your manager got the message and did not care enough to call 2. The manager never got the message to begin with. Maintenance Fantastic crew! Very friendly. Very professional. Very prompt. The maintenance supervisor (an older Caucasian gentleman) is a lil rough around the edges. One time he was at my apartment to look at something, and as I was trying to explain the situation, he checked his watch to look at the time, so I said to him “why are you checking your watch it’s not important what I’m saying?” And he said “well yeah it’s getting close to inaudible”. He was at my apartment approximately 3:15 PM. That was just very rude. Overall this app is a great feature! Thank you..Version: 4.4.7
✓ Maintenance and overall PropertyWe recently moved into this property and so far we are very pleased beside a few issues with a upstairs neighbor. I think some people just don’t think of others but besides that this place is awesome! The office staff appears to be on top of things, Nat is wonderful. The maintenance staff appears to be great as well. I love how they keep the grounds so clean that makes a big difference! It’s a beautiful place to reside. I would highly recommend this property!.Version: 5.0.8
✓ Makes paying rent a breezeHate having to pay rent but this app makes it pretty seamless when I do. It’s straight forward, fast, and haven’t experienced one issue. Being able to contact maintenance change my account info or vehicle info, and quickly get any important messages from the front office are much easier through this app then I’ve ever experienced. I also like the look and feel of it. I rarely l give reviews and never good ones. So good job!.Version: 4.4.16
✓ Works well, but not outstandingThis app is surprisingly simple, and takes off the stress of remembering when to pay my rent/utilities, or having to enter payment info every time. However, it’s still surprisingly simple. There’s nothing particularly enjoyable about using it, it’s just designed to be the quickest way to send the rent payment. Maybe something could be added to make it more engaging, like a chance to win a free month of rent for doing *something*. Either way, definitely use this app if it works where you live..Version: 4.4.1
✓ Nice IdeaI like the thought process involved in the resident portal. Paying rent monthly isn’t a problem with this app, like the previous post mentioned once you put your payment method in, the app does most of the rest. A feature that my building has started doing is listing a whole bunch of messages in your inbox: so whether it’s management trying to get you to come in early or a package behind the front desk, this app lets you know. It’s your one step shop for all things resident..Version: 4.4.6
✓ Much better than desktop websiteThis app is a breeze for making gym reservations. Done in seconds instead of waiting minutes for the reservation system to load on the website. Deleting messages is also simple. There is a “select all” to delete messages on the app. Hopefully the app is not as buggy as the webpage. Will update later if more than the limited number of people show up at the gym since now there are 2 methods for making reservations. Hopefully they are synced with each other..Version: 5.13.0
✓ Good app but need improvementsI agree with another review on how easy it was to set up and pay my rent. But just in the review, Maintenance function had a particular problem. You cannot modify or delete. There is no cancellation of the maintenance request during and after the request has been made, if resident finds a solution before maintenance comes out. Furthermore if you go to each area to make changes or further comments the program does not allow you to do so. Although the app provides add more buttons..Version: 4.4.13
✓ Very easy to useThis app makes paying rent very easy! The only thing that is a little frustrating is the maintenance request part. The section where you have to pick where and what the problem is instead of being able to type it yourself because sometime those options given aren’t actually the problem. For example if you pick living room and then hit what’s the problem your only options are air conditioning or carpet and it doesn’t let you submit the request without choosing the option..Version: 4.4.7
✓ This app is a must for meI love this app. It is so convenient to be able to handle everything through this one app. I will not chose an apartment unless they provide an online portal to pay my rent. So I have experience with different apps, so far this is one of the best. I love when it notifies me that the maintenance request has been pick up and which maintenance person picked it up. But I agree it’s only good if the property uses it correctly..Version: 4.4.19
😕 Resident Portal Mobile Negative Reviews
