Austin American Statesman Negative Reviews

Austin American Statesman App Complaints & User Negative Comments 2024

Austin American Statesman app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Austin American Statesman? Can you share your negative thoughts about austin american statesman?

Austin American Statesman for Negative User Reviews

✓ New App Is Inferior experience versus prior versionThe latest app update has a few problems. I like reading the paper in the e newspaper format. This latest app starts with the two options side by side with a pop up ad from that must be closed each time. Incidentally, I have vowed never to use this law firm that buys ad space. Even after selecting the e newspaper option and choosing it in my settings and closing the other display option, it will switch back. Please let me configure it in a way that will always open in the e newspaper format and stay there similar to how the old app functioned. If you want to see how an e newspaper app that is ideal, look at the New York Post e paper. Exactly like the print and works so well, no pop ups and other disfunction..Subscriber of local newsVersion: 27.5.1

✓ What happened to my e-paper?I have a subscription. I switched from home delivery after tiring of having the paper thrown somewhere other than near the front door, if at all. Now I’m overseas with a slow connection and despite having the content downloaded, can’t read it because the resolution past page two is so blurry. Additionally, the ap does not recognize my login, which is saved on my device. I’m about out of patience!.RockMountain666Version: 26.12.5

✓ Annoying review promptsWasn’t going to write a review, but then the app interrupted my reading by prompting me for a review five times in one sitting. So here’s your mediocre review you wanted so badly. The app is generally fine, but feels sluggish and has been forcing a complete reload every time I lock and then unlock my phone, losing my place where I was reading..Phoenix23Version: 26.8.1

✓ App Never Opens an Article from EmailThis app is so frustrating! You click on an article from a recent email and it takes you to a page in the app with old headlines from Feb (it’s mid-March now). Then you get an error message if you try to click on anything in Settings to fix the problem. What gives AAS?.AustinLaGraceVersion: 6.4.0

✓ HorribleI’ve been reading the online newspaper for years, and this USA Today version is to the app like their newspaper is to journalism, a joke. It won’t shrink to fit exactly one page per screen, crashes all the time, I don’t need a lawyer, so why the pop up ads that have to be closed, and on and on...JmdanielVersion: 27.5.1

✓ Liked the old app betterI print the puzzles every day. The old app ad a “print” option for items illuminated with a single tap. The best you can do with the current app is to convert to a pdf and print that. The problem is that the crosswords and sudokus are too small to work. Bring back the last app..Grompf68Version: 27.3.3

✓ Terrible AppI have a paper and digital Staesman subscription, so stories in my email link to this App. It constantly forgets that I am a subscriber. The “restore purchase” button doesn’t function—it goes to the everlasting revolving circle of doom. Update it and maintain it….or just do away with it..Kkelev7Version: 26.8.1

✓ Not a good app and not good newsA friend of mine made the front page of the paper today (he sent me photo of hard copy paper) but that article is not anywhere in the app?!?? I think the app is filtered to be more ads than a way to read the newspaper. Better to read online Texas Tribune or KUT local news. Won’t subscribe again..MJONONBUFORDVersion: 6.5.9

✓ App lacks functionality, comment section censored for the extreme leftApp is bloated with adds and functionality is lacking. Seems like an original newspaper apps from a decade ago. No clue where saved articles go anymore. The handful of articles worth reading get buried in the fictional spin that papers all sections. Push notifications are clickbait - school shootings and they won’t even name the school nor location. Pains me that this is my local paper!.Blur512Version: 26.12.5

✓ Statesman Doesn’t DeliverIt seems to me that if you pay for a subscription, you should be able to access the content. Apparently, that’s not the case with the Austin American-Statesman app. Although I have subscribed to the Statesman for the 40+ years I’ve been in Austin, now, when I try to access content they present to me via an email alert, I am not able to access the article unless I consent to let the app share information about me and my interest with others, a violation of my privacy. To say I’m disappointed with this development is an understatement. I am now considering whether to keep my subscription or cancel it. What a shame..SageoffVersion: 27.5.1

✓ Pretty lameSeems like the articles online are limited and repressed sign in seems to be required every few months AND , most problematic, they give you a couple of guest subscribers with your online subscription and those “guest” accounts get mysteriously deleted a couple times a year with much hassle associated with re-enrollment— at the end of the day , this is not award winning journalism you’re getting so paying for it and getting bombarded with ads seems a bit much , coupled with the access issues it’s really not a bargain or worthwhile.Jmb4405Version: 26.8.1

✓ Statesman app reviewThis app is a giant leap into a deep hole as far as quality of reading experience for the Statesman. You had a great app titled Statesman ePaper. It had no pops, allow full page of each page of the printed paper, quick link between pages when articles were continued, no headers and footers that reduce the size of the paper on my phone. Either improve this display, go back to or improve the display, or refund my money.Mr. GannettVersion: 27.5.1

✓ Unsubscribe meHorrible biased “news” & horrible customer service “Unsubscribe” on “News Alerts” emailed to me doesn’t work, I receive over 6 daily- ridiculous! customer service doesn’t exists, no phone number to contact a live person so there’s no customer service..StartingtoannoymeVersion: 6.5.9

✓ Can’t keep up with subscribersI continue to battle having the app recognize my subscription purchased through Apple. Apple says it’s the Statesman and Statesman says it’s Apple. It’s going on the third month of an annual subscription and I can’t read content. Beware!.AHM_46Version: 26.12.5

✓ Annoying way to read the StatesmanDisappointed in this app. After I read each story it takes me back to the top and I have to scroll all the way down. I just read another story that referred to tweets being sent by people and every place where there should have been an image of the tweet being referred to there was an ad. It won't let me scroll through different sections of the paper. I like the version I loaded onto my iPad so much better.....I could even pull up the actual page of the newspaper instead of just these small samples of stories. Come on Statesman...... You are better than this! I know you are......Texas Weather LoverVersion: 26.12.5

✓ Uses overseas call centerYes, that’s right—the Austin “American” Statesman uses an overseas call center to manage their subscriptions! After using this subscription for over 4 months, I decided it wasn’t worth my time. To cancel my subscription was an exercise in frustration. When I finally found the well-buried and hidden “cancel subscription” link, I got a “this feature not available at this time” message, with a telephone number to call for assistance. That number connected me to the overseas call center. It took several minutes to cancel the subscription, but only after insisting I did not want to transfer it to another family member or friend. Typical of this subscription, to be expected of a news feed filled with ads disguised as news stories, video news links that lock you into 15-second ads you can’t skip or back up from, old, repeated news articles, and those irritating links that trick you into accidentally linking into other ads. This is a BAD news ap!.BamaDave01Version: 26.12.5

✓ Constant questioning, and infuriating. Blue text that can’t be read on mobile.I must ask why if I’m already logged in I am I constantly being sold and questioned and prompted for responses. I just want to read what’s on the phone. I don’t understand why the links, though handy, are in this royal blue color that is impossible to read on my iPhone. If I try to swipe and expand the text so I can read it, no go. It is absolutely infuriating. Admittedly, I am a chimp with most tech, but the iPhone has become one of the most generic devices ever made. Help me out here! Well, I’ll take it back about the blue links. A friend of mine has shown me how to increase text size which allows the blue color to be readable. Ahem…“Sorry”, said the newly enlightened chimp. Hook ‘em..HeironomousVersion: 27.3.1

✓ Terrible user experienceI subscribed to the digital edition because it was just like reading the paper, but on my mobile device. This app is an unorganized collection to stories and lots more ads! I did find the e-paper edition and it is much more intuitive and organized..Terrym00021Version: 26.8.1

✓ News good, pop ups badI keep seeing pop-ups to ask me to subscribe when I am already logged in as a subscriber. I had to login to read the article that was only available to subscribers. Why am I seeing a pop up?.AtxhuffordVersion: 27.0.4

✓ Have to sign in every time I open appI just want to read the news that I pay a subscription for and not have to remember another annoying password every morning..NickcTravisVersion: 26.8.1

✓ Good Paper, Poor Web SitePrevious web site was stable and easy to use. Current site freezes up, cannot use a page lookup, and reboots regularly. I use an iPad and try to read the paper daily….with mounting frunstation!.Bucky63Version: 27.6.1

✓ Slow, bloated and incomplete...Had to use this app today as the American Statesmen did not deliver my paper today. What a waste of my time. The app is extremely slow and does not contain the latest news. There is NO news on this app for the local Longhorn football game for tomorrow. Or any Longhorn sports for that matter. After over 30 years of being a loyal subscriber I am finally at the point of canceling. The customer service for this news organization is poor and seemingly non-existent. I will have better luck getting my news from other local sources, at no cost, and no frustrations with something that is so simple by today’s standards. Advertisers are foolish to spend their ad dollars with this organization as they are not dependable..TManATXVersion: 27.1.1

✓ New layout is confusing a glitchyYou have done a terrible job with this application. It’s confusing, glitchy and the Thomas J Henry pop ups are extremely annoying. If I have to pay $70/year to read the news, make my time and my money worth something..Terrible New LayoutVersion: 27.3.3

✓ Poor usability, good contentThe articles are great, but the usability is terrible. I pay for a digital subscription, but you would never know it based on the sheer number of ads that load and shift content all over the place. Also, I don’t allow use of the Apple tracking ID, and this app will occasionally show a pop up telling me to turn it on, and won’t let me close it..JmargaglVersion: 26.12.3

Austin American Statesman works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Austin American Statesman.