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Cosmopolitan Magazine US App Complaints & User Negative Comments 2024
Cosmopolitan Magazine US app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cosmopolitan Magazine US? Can you share your negative thoughts about cosmopolitan magazine us?
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Cosmopolitan Magazine US for Negative User Reviews
✓ Update..download fails!Horrible!!!! I also have paid for a subscription but the December issue will not download. Such a waste of money. Hope they fix the problem soon..Version: 2.2.2
✓ DisappointmentI bought the subscription in OCTOBER and I STILL have not seen the December issue!!! I've sent emails upon emails trying to get it sorted out and they answered my first email by saying delete the app and start over (like I hadn't tried that). After I told them it didn't help I never heard back. There's no telephone numbers provided anywhere to get help either. I'm very very disappointed with this because I've always been a Cosmo lover but this almost ruins it for me, on the iPad and the print version. Poor app and poor customer service. Update: I STILL DO NOT HAVE THE DECEMBER ISSUE. I'm beyond disappointed. I postponed reading my friends hard copy because I was so excited to read it on my new iPad. Now I'm upset and beyond frustrated. How hard is it to please your customers???Apparently very difficult. Thanks Cosmo. Not..Version: 1.0.0.1
✓ I'm so mad!Okay now I'm writing again! Why can't I open the January issue? It goes to a black screen, it has been like this since January first. I want my money back, and I want it back now. Or I want you to fix the screen that is black and is preventing me from reading my magazine. This is so ridiculous, this company is a scam. You just keep accepting money knowing its not working. Why don't you fix it. This is a multi million, probably billion corporation. Give me my money back or fix it. The sad part is I went to get the number to Cosmo and its not on the website and I can't write a email because I don't get a magazine in the mail but I buy it on my iPad. If this isn't fixed or I don't have my money back I'm contacting apple. I bought a magazine it downloaded and all I get is a black screen. Or the whole entire app closes on me every time I hit the magazine I bought. I was about to buy the whole year until the first magazine I bought didn't work, I get a black screen. I want my 3.99 back! I'm so mad. I bought something and it doesn't even work. Why do get black screen?? Either give me my money or let me read the magazine I bought..Version: 2.3.1
✓ SlowThe app loads really slowly..Version: 23.0
✓ Bad customer serviceThey’ll take your money and then won’t help when the app doesn’t work..Version: 23.0
✓ Waste of moneyPaid for a 6 month subscription on the website and I can’t log in to the app to read my magazines! It’ll say “you’ve successfully subscribed”, but then I still have timers on every friggen magazine. When I click log out it’ll say “no network connection” even though I am clearly connected to the internet. Sometimes it’ll say the say thing when I try logging in too. I’m really peeved..Version: 12.0
✓ Can't view newest issueAs a whole I love the app. It has excellent features, although I can not utilize them yet. I did the 3 month special and let it renew to the yearly. I still can't download the newest issue on my iPad and feel like I'm getting the runaround with options to fix this problem through app support. They have asked me twice to uninstall/reinstall but this erases your albums, favorites, and downloaded issues. So I literally can't utilize the features. The popup is also very annoying, in which it opens up every time you open the app. If I were you, I would not purchase the subscription until they clearly state the problem is fixed after 3.2.2 version. I'm very unhappy that I can't have a solution to my problem after a couple weeks of back and forth email with app support..Version: 3.2.2
✓ Always have trouble...Loading the pages and being able to check out entire e-magazine. It takes forever to load and I don’t have trouble with any other apps..Version: 12.0
✓ Poor app and poor customer serviceI have been having issues with this app for the past couple of weeks, and Hearst magazine customer support have been poor to deal with. I have a digital subscription to Cosmo, but I have been unable to access this months magazine. It seemed to download with no issue, but when I try to open the magazine from newsstand it sends me to the Cosmo app, and when I try to read the magazine from the app it sends me back to newsstand and so on and so on. Customer support offered some suggestion, none of which has helped in the least. Their last suggestion was to uninstall the app and then reinstall it, doing so has now left me completely unable to log into my account at all. Overall, I have had a poor experience with this app and with their support services, and I would recommend anyone wanting to read Cosmo, to just buy a real subscription instead..Version: 3.0.0
✓ HorribleSince the update I have been unable to restore my subscription. My iTunes recognizes it but the app doesn't. I won't be renewing! Every major update they do it seems like I have to demand my subscription be reinstated. For something I've already paid for is ridiculous!.Version: 3.0.0
✓ Terrible AppI downloaded this app with a trial annual subscription. The first two months (before payments kicked in), the app worked great! Once the first annual payment was charged to my account (with no confirmation email, as promised), the app started to act up. It would crash SECONDS upon opening the app. Every time. You cannot read any of the magazines downloaded whatsoever. I contacted support and they will tell you everything YOU may be doing wrong, i.e. restart after downloading, close all background apps, redownload app, download current version of app, etc. None of this works to resolve the conflict. I was told I would receive a refund for my annual purchase that is now useless. That was almost two months ago now. No refund has been sent yet. I continue to email, but whoever was so eager to talk before is now completely silent. There is no number at which to reach them either. DO NOT bother with this app. Buy the actual magazine if interested in reading it. Not worth it..Version: 2.5.1
✓ Nothing will load. Super annoying.🙄.Version: 12.7
✓ Nothing worksThis app used to be pretty good but after the update I can’t even read the latest issue and it’s impossible to scroll through the old issues..Version: 10.0
✓ Awesome (except for paying for 2 subscriptions!)I'm really surprised by all the negative reviews. I haven't had any problems at all opening any of my issues. It's a shame some people are having such a problem. I Love reading Cosmo on my iPad. The color is great and i love that I can tap on certain products and information and go straight to there websites. I did only give 3 stars though because I completely agree that if u subscribe to the paper issue u should be able to view the digital version for free. Most of the other magazines do that (i have 5 other paper subscriptions that i get FREE digital versions with!!) and I'm sure that alone would upset people enough that they won't buy anymore. Cosmo should really rethink this. If they offer free digital version w/ paper subscription this app would definitely be 5 stars!!!.Version: 2.3.1
✓ What an awful appSo frustrating to work with. Good magazine, if you an get it..Version: 2.5.1
✓ Canceling my subscription!Update: I have pretty much given up with this app. I subscribed November last year and it has been the biggest headache. There is no consistency in the release dates. Sometimes we get it before it hits the stands but most of the time we don't get the new issue until after its been in stands for a month. The app doesn't always load properly. Sometimes you can't see your previous purchases, you have to completely close (in multitasking) and reopen the app several times before it loads properly. Sometimes you can't even read the magazine, all you get is a black screen. In previous months, it would happen halfway through the magazine. The September issue you can't even see the first page and the October issue has been released! They need to seriously rethink their department in charge of the app. I work in IT and there are so many things wrong with how this app and it's problems are being handled. I will not be renewing my subscription this year. This is deplorable! I highly recommend that you save your money and stick with the paper version. Previous review: It is February 3rd and I still don't have the February issue! If I had a paper subscription, I'd already have March...or very soon I'd be getting March. This is unacceptable for such a large business!.Version: 2.2.1
✓ Horrible App!!!!!This app is one of the most difficult ones I have ever tried using and customer support is ridiculous. When I signed up for the iPad subscription I couldn't download any of the magazines because it said my password was the one I had used with the Hearst network. Problem is I've never set up an account with Hearst. Upon emailing support I was asked over and over again the same questions I had explained in my lengthy email regarding my problem and the steps I had already taken to fix it. On top of that, due to Memorial Day, I was told the apps team would respond to my email after the holiday. A week later...I received a no reply email from Cosmopolitan resetting my password. An hour later I finally got an email from the app support team saying I did not purchase an iPad subscription and that's why it wasn't working for me...even though I followed the link in the frequently asked questions section to purchase my digital subscription and my credit card was charged. Go figure. I was able to download two magazines before being asked to again purchase the new one. I think I'm just going to cancel my print and digital subscriptions and uninstall the worst app I've ever used. Wish I would have read the reviews before I purchased. Ugh!!!!.Version: 2.5.0
✓ Needs ImprovementCompared to other magazine apps, Cosmo needs help. I'm pretty disappointed at the current state of this app. The layout feels dull and boring, and it's a little irritating to navigate because each issue takes up the whole screen and you can't see more than one at a time. Besides layout, you can't enter your current subscription information (if you have one) to get a e-version. All other magazines I have subscriptions for give that option and it's not only convenient, but definitely makes me value my subscription that much more because now I can have it with me on my iPad. But not Cosmo... That option is unavailable and it's a shame. They only give you the option to subscribe. Why would I want to spend another $20 for a subscription I already have?! I think that Cosmo really needs to redo/redesign the app. Perhaps they should take a look at other magazine apps already out there and take notes so that they can improve theirs..Version: 2.4.2
✓ New version-first gen iPadNice that it's fixed for the new iOS 7 but now the app doesn't work for the first generation iPad. Please fix this, not cool for those who have a first generation..Version: 2.6.1
✓ Not impressedPaid for my December issue and it doesn't even work. Once it gets fixed ill be happy..Version: 2.2.2
✓ I Really Hate The New UpdateDeleted my bookmarked/favorite articles, and not NEARLY so clean an interface. Irritating that there's no option to hide issues previous to my subscription, so they show up in the library with price stickers and no way to remove or hide them. That's as far as I've gotten - the new look is so irritating compared to the previous version that I haven't bothered to explore any further than this. I really hate the way the 'remove downloaded content' buttons sit so ostentatiously at the bottom of each of the downloaded issues. Definitely NOT a proponent of the new upgrade. Hopefully it's easier to search for content between issues. Will have to give it a try. → Despite my most recent tinkering, the new widget does not accomplish anything that I can see. Just sits there blankly..Version: 6.0
✓ Cosmo app failsAnnual subscription and unable to download any issue. Have e-mailed twice for help and no response. I am fed up..Version: 2.5.0
✓ CosmoWould be a fantastic app if it didn't crash so often. Otherwise very easy to use!.Version: 2.5.1
✓ Doesn’t workI purchased a digital copy and it shows a price for each issues and a time limit I can view it for free!! The FAQ doesn’t help! I guess i just threw money away!.Version: 12.0
✓ How to cancelHow do you cancel you subscription?!?!.Version: 12.6.1
✓ Can't download issuesVery disappointed with this app. I subscribed in February and was able to download the first 3 issues. I am subscribed for a year and its the second month in a row where I am not able to download new issues. What is the purpose of paying if we do not have access to the app and issues itself! Have also emailed customer service and no response!.Version: 2.5.0
✓ Please update!I got the subscription thinking it would be as up to date as buying a hard copy via bookstore if not more recent since it is virtual... but instead it is much slower than if I had bought it in paper form! November should be available by now! Please fix this so I get my money's worth!.Version: 1.0.0.1
✓ New issue not workingDownloaded the may issue read about half of it then when I flipped another page it went black. Closed the app and it did the same thing in the same spot again . Tried downloading the magazine again and this time the whole magazine wouldnt show it was just black screen...... So awesome.... Wait forever for it to come and then it does and it doesn't even work. Totally not worth it stick to the paper copy. It's something you can actually rely on..Version: 1.1.5
✓ UnsatisfiedI purchased a year subscription from a magazine drive. Had access for half a month. Since the new update it tells me I don't have a subscription, tries to get me to purchase another subscription, and I cannot access my previously downloaded issue..Version: 6.0
✓ IssuesI’ve been trying to gain access to my digital subscription and it keeps giving me error messages or asks me to pay for then magazine..Version: 12.0
✓ December not workingI'd appreciate my money back or fix this issue!.Version: 2.2.2
✓ Getting frustratedI understand that updates need to be done but since this one has happened ... I've been having nothing but problems -it's been taking forever to download and I'm trying to read one issue and it's taking forever to load the pages... it was a great app before so please fix this!!!!.Version: 6.0
✓ Nov issue/now dec issueNo one can obviously figure out how to get the November issue and there is no way to contact the developer for support via the link provided. Does anyone read these...because we should've had the issues for a week or longer. My card's been charged for a yearly subscription..where is the magazine or an explanation? Update:finally got nov issue. Thanks for fixing. Hope it doesn't happen next month. Update: I had increased the rating after receiving the November issue figuring they'd solve the problem and this would not happen gain for December. What a joke. I can't believe a company like Cosmo is this unresponsive to its readers and is having the same problem again. They should have their app removed if they can't provide the expected service and have no outlet for customer service. Everyone who bought a subscription on here deserves their money back..Version: 1.0.0.1
✓ You can do better.A print subscription unless than half the price for a yearly digital download - choose that instead! This is nothing more than a low-quality scan of the magazine. Issues take significantly longer to receive than on newsstands (apparently they're intern is too overburdened to scan it every month!). Issues do not remember your page if you have to leave and come back, and there is no ability to bookmark (which is a must-have, and you would think they'd want people to reference articles or *gasp* ads for products you're interested in!). Really a waste of time and money. You can (and should) do better, Cosmo. How about your next "fun and fearless" person is an app developer? Then maybe we can get a halfway decent product..Version: 1.1.3
✓ Seriously!?After writing to complain...twice... About an issue not being available (issue when downloaded is just a black screen) (they didn't respond within two days as promised) they simply wrote "We are recording your complaints. The issue is currently unavailable." EXCUSE ME!? For such a big magazine as Cosmo you would think they would understand publishing in a timely manner. I was hopeful the issue would be available after the update but of course I am disappointed once again. I pay just like every other subscriber and I'm saving Cosmo paper for the app version. Cosmo shouldn't "lose my subscription" which is what I'm referring to this as. 4th major issue I've had with the Cosmo app. I cannot believe I wasted my money for a year subscription. Definitely not renewing it..Version: 2.1.0
✓ Nothing but problemsI have had a subscription for over a year and one day they all disappeared and it wanted me to purchase them all again! And I get NO help or answers from tech support.... Save the grief buy the paper edition..Version: 2.5.1
✓ TerribleAwful content, terrible articles..Version: 22.0
✓ Customer ServiceAutomatic renewal....fraud much? Cannot easily manage your subscription account, and app tends to have problems adapting to iOS6 updates..Version: 2.2.2
✓ Won’t workNothing but problems trying to read this magazine on this app. So disappointed, I have sent 2 emails asking for help and have gotten zero responses. I think it’s time I get a refund and go back to paper copies.Version: 16.0
✓ TK NorbytanI like it;).Version: 3.0.0
✓ Very good bookI like it;).Version: 3.0.0
✓ Cover of magazine on appWhy is it when Ciara is the November cover instead of her cover photo it some random cosmo cover.Version: 12.0
✓ ZeroWorthless program. Should be scrap.Version: 2.5.1
✓ Horrible serviceI emailed customer service numerous times because I couldn't receive my previous magazines and they keep forgetting my email , telling me to go through the same steps. This needs to be fixed I lost 5-6 magazines because of this.Version: 2.5.0
✓ Won't open...I bought a subscription last month and got my first magazine, but I can't even get the app to open on my iPad. Not impressed..Version: 2.2.2
✓ Just buy the print copy.You'd expect that a periodical targeted toward the electronically savvy and young would have one of the best newsstand apps out there, right? Think again. If I had a dime for every time this app crashed, I'd probably be a month ahead on rent. And this is NYC apartment rent that we're talking here. Just do yourself a favor and buy the print copy. Most of the embedded media is movie trailers or song clips that you can easily search google or iTunes for anyway. If you, like me, got a year subscription for the electronic version and will not give up until you successfully download each issue that you paid for, be ready to delete the app from newsstand each month when the next issue comes out, update the app so that it will run the new version and reinstall the app and redox load any issues you want to view again. Not impressed. Will not be renewing, obviously..Version: 3.4.0
✓ CrashesWon't open. What's the point?.Version: 3.0.0
✓ CancellationI'd like to know how I can cancel my digital subscription...? When I subscribed on my iPad...I was sent an email from iTunes telling to click a link in the email to "turn off" my subscription, but there were several links...all of which linked to service agreements and legal documents of terms and conditions. Then another sent me to the Cosmo website which invited me to "sign up" for a free account. I assumed since I purchased my subscription through iTunes and receive Cosmo emails on a specific email, that I had already been registered. To my surprise, my email had not been registered. Long story short, I created an account without the ability to cancel my digital subscription, tried a customer service but needed an account# that wasn't given to me...and tried finding support for the app, but no luck...so now, I am asking...HOW DO I CANCEL MY DIGITAL SUBSCRIPTION?.Version: 1.0.0.1
✓ ScamThis app is a scam. There’s no way to cancel your subscription. When I email them they say I can only cancel it through the app... when you try to cancel it through the app it tells you to email them..Version: 19.0
✓ Turn off cellular data etc.I made SURE to download two copies while I was using wifi at home. I read both copies while I was at work thinking everything was fine. I was wrong. This app ran me 1.5 GB. I'm shocked. I was charged a 75$ overage on my bill this month. Update: if your subscription expires you can no longer see any of the previous issues that you paid for. Not worth it. Keep the hard copy.Version: 6.0
✓ Nothing worksIf I could give 0 stars would. It doesn’t work so due to all current and past issues I will be ending my subscription..Version: 11.0
✓ RidiculousLast year, I subscribed to cosmo, thinking I would read it montlhy. After 3 months I had enough but I paid for a year. I didn't downloaded or open any issue since I don't read it, but today I received a bill from appstore and. Now I have to pay a whole year again for something I don't want. How can they decide for you to pay?? I totally regret and lost money on that crap.Version: 2.3.1
✓ Needs to be more like the websiteLove cosmo magazines and website but the aesthetic of this app is awful. It just looks downright ugly, nothing like the easy user interface and cutting edge look of the website. Makes it difficult to endure. Not really worth a one star though, because the content itself is somewhat redeeming!.Version: 13.0
✓ Would give less...Every month, the latest issue that comes out never loads. They never update the customers on why its happening, nor do they provide any sort of remedy for the customer. I bought the electronic version, so that I wouldn't have the piles paper copies lying around my house, but this is horrible. Unless they can fix this issue, I will not be renewing and just buy the print version when I have the need and time to. I am very disappointed in their handling of customer service over this issue. It has happened repeatedly, yet they refuse to fix it right away. Given their high reputation for their print magazine, one would expect the same high standards for their electronic version as well. I wish I could give less than one star, but alas I can not. Sadly, they have lost an electronic subscriber. Unless they can fix their problems over it soon, I'll just buy the print version whenever I find the time..Version: 2.2.2
✓ Doesn't openI downloaded the latest version and it still wouldn't open!!!! Please fix it!!!!.Version: 2.5.1
✓ March issue problemThis app is no longer working. Links are broken and I cant even turn the page from the cover. It just bounces back to the front. Please fix this issue soon. Ive paid for the subscription but am unable to read it..Version: 10.0.1
✓ Not as good as it used to beCosmo magazine has become so boring. They’ve removed all the interesting sections, and there’s too many quizzes. I feel like I’m reading 17 magazine now. Time to find something new to read I guess. I’m so disappointed though..Version: 12.7
✓ If I could give this 0 stars I would...Paid $3.99 for February issue. I only get a black screen when I click on the issue. Fix this bug or give me my money back. :(.Version: 2.3.1
✓ App does not openApp immediately crashes once I click on it. Please fix this. Not worth the money to buy an online subscription if you can't even read it.Version: 2.5.1
✓ Terrible app!The app works until you download a magazine then it crashes when you open it. The more magazines you download (when you first open it) the faster the app crashes at launch..Version: 5.0.1
✓ Liked it better before the last updateI normally don't write reviews but I had to list my frustrations that I have after this last update. After updating to the new version the app closes all the time, if by chance I do get the app to open I can't read the magazine because it takes forever to load and when I go to open the current issue up and start to read it says it is still loading even after it had told me that the issue was all loaded. I am also unable to read the issue (when I am finally able to read it after waiting for it to upload) without Internet access which I HATE! I want to be able to read the issues even wherever I want with or without internet! Please fix these problems ASAP!.Version: 3.2.3
✓ Don’t like the new updateI don't like how they took the news section away !.Version: 16.0
✓ DisappointedThis magazine is all about advertisements from various companies. No helpful readable content . Every new issue has more and more ads and less and less content..Version: 23.0
✓ Cannot successfully access my digital subscriptionBlah.Version: 12.0
✓ Crap!Paid and December issue doesn't even work!!!! So mad waste of money!.Version: 2.2.2
✓ Used to be goodI used to love the articles and news feed but with each update the app gets worse and worse... not even worth it anymore... going to delete the app. They just want your money..Version: 16.0
✓ Very poor function - updateCan’t even read whole issue. Links are not working. Fix this app soon! Apparently the March 2018 issue is the problem. Links are not working, and table of contents not showing. Please fix this issue soon..Version: 10.0
✓ Articles are not up to dateI love Cosmo. I am constantly reading the articles in the more section of the app and refreshing and checking for new stories. But I went to check on it a few mornings ago and new art lives would not show up. For days the exact same articles were was what was popping up. I knew that more articles were uploaded because I checked their website, but I like to use the app much better. Then I went to check the app today to see if the big was fixed, and the articles that I were reading was from last year! I was reading re caps on Andy's season of The Bachelorette, which played that time one year ago. I'm not sure what is going on, but I am very frustrated. I love your articles, but I am unable to read them because of these bugs that won't go away. I hope that the app some how improves so I can go back to reading the stories as usual..Version: 5.0.1
✓ App is Constantly CrashingI'm having trouble for weeks now ... The app crashes upon launching especially after the iOS has been updated....Version: 3.0.0
✓ NEEDS fixingI can’t even unsubscribe from this app. Horrible application. Please fix this asap.Version: 12.0
✓ Waste of timeThe app actually let me used to read their news stories, now they don’t so the app is pretty much useless unless you’re a magazine subscriber. Deleted!.Version: 16.0
✓ Not openingI bought the February issue of Cosmo 2 weeks ago and it was my first time buying an iPad issue and it just won't open. The screen remains black when I click on the issue and there is absolutely no link or e-mails or anything goes wrong..Version: 2.3.1
✓ $5 for each issueI really don’t like how you have to pay $5 to view each past issue of cosmopolitan, even though we’re already paying a subscription fee each month, this is a total ripoff.Version: 12.6.1
✓ :(Not worth the download.Version: 3.0.0
✓ StuckI’m not enjoying Cosmopolitan Magazine. I brought a subscription hoping to see the magazine I loved, instead I don’t see it at all . I’m being billed monthly and can’t find a way to cancel. Help me find out what’s wrong or please just unsubscribe me..Version: 17.1
✓ You shouldn't need wi-fiI thought once you purchased an issue it was downloaded to your iPad and could be read anytime. This is not true u need to be on wi-fi. For that reason I cancelled my subscription..Version: 2.5.1
✓ App is useless!!It’s evident this company isn’t investing into their app. It’s complete garbage. Disappointing to see a company of this much history not keep up with the pace. You can’t read an e-magazine unless you pay twice, on the website and on the app!! Logic??.Version: 22.0
✓ Doesn't work!Highly disappointed. I bought a one year subscription and I can't even view it... I wouldn't recommend this to anyone..Version: 2.3.1
✓ Loved it until the updateI loved it until the new update got rid of the news section of the app😭.Version: 16.0
✓ Overpriced & UglyI just hate everything about this app. The experience is confusing, the copy is physically hard to read, the design of every page looks sloppy and thrown together. The best part...it’s $20 lol..Version: 10.0.3
✓ Do Not Waste Your MoneyAs someone who has been a subscriber since December 2019, I am telling you - do not waste your money. I constantly have to reset my password because the app keeps locking me out, and certain issues have problems. The March 2020 Issue, for instance, is completely locked out for me. I cannot access it. This is very troubling. Please, save yourself the stress..Version: 17.1
✓ BoooBullsh** I have a print subscription but I can't access this!? I will not be renewing.Version: 2.5.1
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