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Expensify - Expense Tracker App Complaints & User Negative Comments 2024
Expensify - Expense Tracker app received 131 complaints, negative comments and reviews by users. Have you ever had a bad experience using Expensify - Expense Tracker? Can you share your negative thoughts about expensify - expense tracker?
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Expensify - Expense Tracker for Negative User Reviews
✓ Bad App Managed by Bad PeopleThe app is useless and unethical. All it does is collect your private and banking information. Privacy is horrible. ALSO!! The developers spam your email with who they want you to VOTE for! Can you believe it!? That is the most disgusting email anyone can receive from an app! I received an email written by this useless app’s management, NAMING a presidential candidate! Hey Expensify you don’t get to tell people who to vote for! Stick to your useless app! I deleted this useless app! And I vote that nobody supports any disgusting developer who harasses you with their petty political opinion. This is not what our email address is for. This raises a critical question. Is China or Russia behind these interference email!? Unethical however you look at it! Protect democracy!.Version: 8.5.17.2
✓ Crashes and disappointment.I cannot believe how unusable this app is due to it constantly crashing while not remembering what I was doing before it crashed, and having glitches such as things not being where they should be. Doesn’t matter, I’ve found better apps. Glad to support better smaller companies..Version: 8.5.17.2
✓ Buyer bewareEnjoyed the app initially however the interface is cluttered and needs work with too many differences between mobile and desktop for admin users . The killer however and the item SMB buyers need to to be aware of is the billing. It’s a complete mess as the interaction between the App Store and the desk top resulted in months of over billing when A User was to a policy ( account) Buried deep within the policies tab was a note suggesting there may be a conflict but no notices were ever sent via the email communication app called the concierge tool. It did however manage to send all sort of other spam messages. After hours In the end after over an hour the company who needs to train staff better said it was not their problem...and obviously so was my businesses..Version: 8.5.17.2
✓ Love it less latelySmart scan used to be a huge time saver - quick and accurate. Lately it takes up to a day to scan and errors are pretty common. I used to be able to take a picture of a receipt and just forget about it, but now I have to check them all and fix far too often. The developer response is condescending. I have used the app for several years. For most of that time it steadily improved. Smart scan removed all of the cognitive load and made it fire and forget. That is no longer true. Errors have become common and scan time is 24 hours or so. That means I have to think about it now. I always scan at point of purchase. Instead of the lame “you’re holding it wrong” excuse they need to fix this. Obviously they are having scaling problems. I guess that means business is great, so good for them. It won’t stay great if they don’t get back to making the product get better with time instead of worst..Version: 8.0.4.8
✓ Over rated. Would not recommendEase of use not good. Hard to use..Version: 8.5.17.2
✓ Can’t login anymoreCan no longer login to the app via any method - email, google, or phone number..Version: 8.5.21.3
✓ Was amazing, now terrible.This app used to be amazing for submitting expenses. You can make reports add things by importing your credit cards and click items on the cc and it added the receipts. It was absolutely amazing. About a year ago they changed it and your expense accounts automatically send themselves. The Problem with this is that the expense account has submitted itself to your HR manager before you’re ready for it to be submitted and before it’s complete and apparently there is no workaround for this so every Sunday whether you want to or not, the expense account is submitted. The only thing is that if there’s a dollar limit on your expense account so my expense accounts are often over $100,000. Well, it doesn’t like this, so it’ll constantly say expense account over threshold well I’m sorry how is it any of your business how much my company allows me to spend on my expense account as long as I document it? So what once was a wonderful way to keep track of expenses is now a terrible program. Skip it. Find a better program..Version: 8.5.35.4
✓ Keep politics outDownloaded the app, and already a political message was my introduction! We get enough of politics from almost everything else, I don’t need it from something that’s not related to politics. Cheers.Version: 8.5.17.2
✓ Great app but buggyThis is a really useful app for recording and reporting expenses. However, the recent ‘improvements’ to the scan feature means that it no longer scans receipts capturing the data and I have to manually enter all data fields.Version: 8.3.6.0
✓ Closing of reports earlyWhy does it close off a report before I wish for it to be closed. February report closed on the 11/2 when I wished for it to be closed at the end of February..Version: 8.4.7.0
✓ Expensify is aExpensify is the most pathetic way for me to send expenses to my employer Can’t figure anything on it Looks simple but isn’t Constantly breaks down I used concur for 15 years no issues simple easy to install Sorry the system is pathetic.Version: 8.5.35.4
✓ Concierge Groups Money grabbingExpensify is a fantastic product BUT too much emphasis is put into automating everything. The product deliberately activated group policies which requires payment. The product automatically submitted reports ect. Make sure never to add a payment card as you can never opt out you will have to cancel the card st the bank. Also you can never contact a human. The product is only supported by a BOT. The bot is very very BAD.Version: 8.5.25.1
✓ $1300 BILLING FRAUD! DO NOT USE EXPENSIFY!!!!!I have reached out to every email in every department 5 times, as well as the CEO David Barrett, and I have received no help at all. The only semi helpful person is one man in the sign ups department who had discovered that i've been on a control plan when I actually signed up for a personal plan. I only used Expensify for a few receipts, and have no one else linked to the account, 1 user only. I would never willingly sign up for any more than that and in my expense reports you will see I am the only one who ever submits anything in all 3 years. I only ever have used and needed the most basic service of scanning receipts which is free under 25 transactions which I have had nearly every month for 3 years, and despite making all that clear and asking why I am being billed so much every month and explained I been overbilled by $1300 from an error caused by expensify. after 20 emails BATTLING back and fourth, concierge discovered my account was auto set to 7 users. This was not changed to 7 users by me, because I never even knew of or seen the policies tab and the option to change users til I was told about it. Sadly, after a very painful battle with support, only a small potion was refunded, and too bad about your loss for the rest because "our decision is final" This is like, if I went to a store and bought a bottle of water for $1 and it charged me $1300, so I went back and asked for the overbilled money back, and the cashier said "we don't normally do refunds but I will give you $300 back and you will just have to lose the other $1000. my decision is final". How would you feel if that happend to you? is that FAIR? The concierge support has only sent generic responses that have not helped. I have tried literally everything to get some REAL help and all I get is bots. If I use pure cap locks I sometimes get what seems like a real person, but the answers are cold, dismissive, and non educational. in contrast, I just talked to adobe support and saw I was auto subscribed and billed for a plan that I didn't want or need for 10 months, and I told them about it and then refunded me immediately. that took 5 minutes and everything was solved. Thats how support SHOULD work. Expensify is overbilling me and then not giving the overbilled money back. It comes across very greedy, criminal, and extremely incompassionate to their customers. To make matters worse, I am now apparently not allowed to remove this control plan that I never wanted or needed til the annual cycle is done. Expensify signed me up for it on their end when they adjusted the 7 users thing and now say I am binded to it!!! I tried to change to a personal plan but I was charged ANOTHER $4.99 on TOP of the $20 a month for the useless control plan! And I submitted no Receipts so I shouldn't EVEN be charged 4.99, it says free up to 25 reciepts!!! This is criminal. This is so wrong on so many levels. I feel extremely violated by Expensify and their crooked support team. It makes me want to throw up. I always have and only want the basic plan which is free for up to 25 transactions! To summarise the issues: issue 1: being overcharged $1300 and only getting $300 back. I need the rest back. issue 2: being STUCK on control plan they put me on whereas I've only ever wanted the personal plan and have no use for the extra functionality. issue 3: being double billed for the $4.99 basic plan on TOP of the $20 a month for the useless control plan! it says free up to 25 reciepts! issue 4: expensify handling this situation is the most ignorant, terrible, heartless way possible. If anyone in this company actually cares for their customers, someone will reach out who can actually rectify this situation. If your reading this it means Expensify still is stealing from me every month against my will..Version: 8.5.23.12
✓ Terrible user interfacePointless app; One. You must enter a merchant every time you take a photo of the receipt before it will save. Typing on your phone when paying for a meal with the client doesn’t impress anyone. Two. Tries to autopopulate expense category, never gets it correct and have to “preview report” to identify all the ones it got wrong. Three. A drop down will appear to tell you “changes saved” and hangs around for three seconds during which the app doesn’t function. Four. “Expenses” screen doesn’t show category of expense. Five. Camera takes too long to load and can’t be bypassed to upload a screenshot Six. Can only place one photo per receipt, so can’t do multiple screenshots of badly formatted email receipts. Would recommend looking for an alternative..Version: 8.0.3
✓ The worst functionality! Don’t recommend for any firm to use thisThe app and the website do not sync. I spent 2 hours to find a way to add my bank account on the website. It does not work, keep asking me stupid questions like Company name, tax..It’s ridiculous and can’t understand why those info is needed? You guys should learn from Turbo Tax on how to link an account. What’s the point here to link an account and I have to spend time inputting information? Which logic is there to ask for Company name, tax, address or phone? Please please no one uses those today. If you don’t know how to make the app more friendly, more accessible. I bet no one ever want to use your service! I won’t use it if my firm does not force me to use..Version: 8.5.25.1
✓ Exceptionally buggy - poor customer supportThe app breaks all the time and loses its connection to the bank. No automation. If you set up rules, they system doesn’t follow them and you have to manually adjust them. Support is poor. They just apologise for the inconvenience and never get back to you. Would not recommend, incredibly manual and laborious process..Version: 8.4.14.4
✓ Just keeps crashing … snore!Really … how hard can it be?.Version: 8.5.33.1
✓ Couple hundred dollars over chargesCall great news it is that they did seem to be going along okay then all of us under changeable profile settings are due to wire business account and some people to manage it then for some reason it cancel miss scription and only charged me $250 when I didn’t want to cancel the subscription call great news it is that they did seem to be going along okay then all of us under changeable profile settings are due to buyer business account for people to manage it then for some reason cancel message scription and only charged me $250 when I didn’t want to cancel the subscription send an email complaint received an email back send another one in describing more information But then nothing chased them up a couple times in relation to the emails I’ve sent and ghost not my thing back.Version: 8.4.10.3
✓ Rip offIn my account details it literally says I am on $7/month plan, yet I have been charged $27 a fortnight for last cpl payments. I questioned it after the first charge, no help, questioned it again after the second charge, they wrote back directions of how to change plan, did not acknowledge error, offer refund or anything. I’ll be using the free ATO app. Forget this app..Version: 8.4.1.4
✓ Can’t sign upI type in my email address to which the app prompts me to send a link to validate my email. When I tap the email link it takes me to the App Store to open Expensify. I open Expensify where I left off with it prompting me to send a link to validate my email. When I tap the email link it takes me to the App Store to open Expensify. I open Expensify where I left off with it prompting me to send a link to validate my email. When I tap the email link it takes me to the App Store to open Expensify. I open Expensify where I left off with it prompting me to send a link to validate my email. When I tap the email link it takes me to the App Store to open Expensify. I open Expensify where I left off with it prompting me to send a link to validate my email. I think you get the idea by now. Please fix this..Version: 8.4.15.7
✓ APP is nice, but if something breaks it could literally be weeks before you get supportI really enjoyed the Expensify application and it appears to have most everything I am looking for with some exceptions. My biggest issue and I would most likely not buy this program again unless I fix would be put in place and that is the complete lack of life support. If you run into any issue and you need their support there is no telephone number and there is no live chat options unlike every other APP I use. Unfortunately when you submit an issue and you are in need of help from their team they tell you they may get back to you in 24 hours or more. In reality, you ask a detailed question and 24 hours later they come back to you with a generic answer that does not fix a thing. Repeat this multiple times and you are stuck without being able to run your business or pay your employees it is terrible! If they fixed this to a live or better format to be able to respond to your needs when their program is not working correctly I would give it five stars however given the above I give them 1 to 3 stars..Version: 8.4.10.3
✓ Shady price hikesI used to love expensify and used them for many years. This past year I noticed my fees were going higher and higher and I don’t need the service for my current job so I contacted them to put it on hold. They tell me the prices are going up and will increase 100 percent (from 5 to 10 $ per month). And then when I ask how to pause the service until I need it they say I can’t. They claim I was given notice. It was one sarcastic email that said “if you’re bored in quarantine go read our updated terms”. Nothing warning you about massive price hikes or limited time to opt out. I haven’t used the service in over a year. I think it’s shady to take the price up in 40 percent increments each month. It seems they want to make you gloss over this in your cc statement. I asked for the phone number and their isn’t one. Just some chat bot. I hate when companies do this! So shady. I wouldn’t use them again. Price gouging customers in a pandemic and hoping they don’t notice is just a new low..Version: 8.5.21.3
✓ Love the app but have the functionalityI started using this this app several years ago at the recommendation of a client. I like the fact that I can go paperless and get rid of all the paper receipts however being that I’m a self-employed person and some of my receipts don’t have the title of the store or restaurant or wherever (ex. New York City taxi) scanning gets a little bit more confusing and I have to manually type that in additionally and the system doesn’t recognize the manually entered receipt with automated same receipt once it’s posted to my account. 2)expense reports this past year have not been updating the correct total. I can see the amounts I entered for each receipt and the total does not reflect those. 3) another real BIG problem is that there is no phone number to speak to a customer service person which is extremely frustrating and very needed because it takes up to three days to have an issue resolved. For example- I have my own s Corp however paying to send expense reports to myself makes no sense. I tried undoing this but then I was unable to access past folders. Customer service via email did a poor job of explaining and didn’t refund me. Also the app often loses marked categories when I manually enter in. I’m not sure why that is. The categories show up on the computer but not on app. I do hope this can be fixed..Version: 7.8.0
✓ Great app but needs improvementThe concept of this app is great and if you set it up for your needs, it’s extremely useful. However, since I’ve started using it (January 1st, 2022), it has been very slow and glitchy. Often doesn't get receipts right and it seems as if it gets overwhelmed when you have a ton of receipts to separate into different reports. Again, awesome concept. But if you don’t have patience and can’t stay on top of manually sorting receipts into the reports you want them in, this app is definitely not for you. But with that being said, not having to deal with thousands of receipts at the end of the year is great..Version: 8.5.33.1
✓ Great concept, really buggyI have to open it at least three times before will stay open. If you don’t fully fill out an expense in the moment it will keep glitching on the notification prompting you to ‘fix violations’ the whole time the app is open, which makes it hard to wait to fill everything out until after your business trip is over. Also gets the dates wrong on some expenses, especially while they’re still pending (? I don’t know how a purchase made at 8am on the 16th could auto fill to the 17th even before I upload the receipt.) I’d also love to see an ability to give reports a nickname so I can easily categorize my trips expenses to track whether I’m over or under my per diem, printing budget, etc. without having to memorize the autogenerated report codes..Version: 8.5.33.1
✓ Laggard service, lacking basic functionalityAfter investing a few days to set everything up, I now regret it - but I am stuck as I don’t want to retrain everyone in the company for the next disappointing service.. Despite advertising response within 24 hours, they replied to me more than a week after asking about an issue and after the monthly expense posting deadline. The entire service is a bit confusing, but ok I can live with that, just need a little more time investment I thought. However their automated categorization of expenses, which is supposed to work like a charm to save time as opposed to create new issues, is beyond useless. They don’t even recognize Uber or Github receipts submitted probably by millions of people by default, even if we just forward the machine readable email receipts. But ok I thought, let’s then set up expense rules manually... Well, that doesn’t work either :) At least not for everyone in the company “policy”. I can’t set it up centrally so that it posts neatly expenses to QBO. No.. Every employee would need to set this up for themselves, coordinating with with each other, or I can sit down 48 times to do it for everyone, every time there is a new expense category :) It’s beyond me how this service got 5 stars..Version: 8.5.0.4
✓ Beware the true cost of this programmeThe programme is capable I think however you do not get the ability to even view the basic inputs you have entered. To get a view of the flags “billable” and “reimbursable” you enter with each expense, the monthly subscription cost increases from AUD 10 to almost AUD 20..Version: 7.6.9.1
✓ Loses receipts, cannot be relied onThis use to be a great app. Unfortunately about 6 months or so ago Expensify “upgraded” it and now it regularly logs you out, usually losing receipts in the process. Plenty of other people report the same issue. I have had an extensive conversation with support, but after many months and trying all their suggestions, all they state is that it is been “actively looked into”, and that has been the status for months now. Despite causing data loss, they are apparently not treating this with any kind of urgency. Edit: Expensify replied to this review claiming that the bug was fixed. The bug still happens as of today. I’ve spoken to support and after initially saying the bug was fixed, they later confirmed the bug is not fixed. I have absolutely no idea why the reply to this review claims it was fixed, but their bug reporting and tracking is awful..Version: 8.5.35.4
✓ Don’t waste your timeDownloaded the app and that’s where the smoothness of the app ended it wouldn’t scan any receipts I couldn’t contact the tech for support. Lol.Version: 8.5.24.17
✓ Poorer service than beforeYOU ARE ALL IDIOTS. THIS IS A STALEMATE WHERE YOU WIN… - YOU WONT DELETE MY ACCOUNT BUT I HAVE NOOOOOOO WAY OF DOING THIS!!!!!!!! - YOU WILL NOT DELETE MY PAYMENT CARD EVEN THOUGH I HAVE NO WAY OF DOING THIS!!!!!! - YOU WILL NOT STOP THE PAYMENTS EVEN THOUGH I HAVE NEVER SIGNED UP TO HAVING PAYMENTS, NEVER SIGNED UP TO ANYTHING OTHER THAN A FREE ACCOUNT, AND HAVE NO WAY OF STOPPING IT!!!! - YOU HAVE NO COMPLAINTS TEAM EVEN THOUGH YOU ARE THE MOST INCOMPETENT SUPPORT TEAM I HAVE EVER COME ACROSS - YOU WILL NOT REPLY TO MY GDPR REQUEST WHICH YOU ARE LEGALLY REQUIRED TO - YOU HAVE NOT ANSWERED MOST OF MY QUESTIONS WITH AN APPROPRIATE ANSWER IN LINE WITH THE QUESTIONS ASKED - YOU HAVE NO OTHER MEANS OF CONTACT - YOU SAY THAT YOU ACCEPT UK BANK ACCOUNTS EVEN THOUGH YOU HAVE NEVER BEEN ABLE TO SUPPORT ME WITH - I GUESS WE WILL HAVE TO GO TO COURT Here’s the next problem to add to no uk bank support, and no further instruction. The ‘concierge’ team reply with stupid comments not related to the last comment without reading back what the previous point was. I’ll let them reply before pasting in examples..Version: 8.5.37.16
✓ Why would you get rid of the Submit button?How do I submit my reports now?!.Version: 8.5.29.2
✓ Crashes OftenThis app crashes often and has loads of bugs even this feedback is is a white text on a white background..Version: 8.5.18.7
✓ It’s an expense app... but wait there’s more!Not only do they provide an expense app that we canceled because we found a more stable & end user friendly option but David will email you at 2am telling you “I know you don’t want to hear this from me. And I guarantee I don’t want to say it.” After he settles that interesting internal conflict with himself, he’ll tell you how to make better personal decisions. Awesome right? David feels his opinion is valuable to you & wants to give you even more than you paid for. He teaches you what he thinks is important & that you should too, he’ll enlighten your life with how it should be & he criticizes his customers to ensure they make better decisions for their families. So if you need an expense app AND a personal life coach David is your guy. If you’re comfortable with your life & you just need an expense app well as we again found there are MUCH more stable software. We chose another app and Wayne Dyer books. Good luck & I hope you can learn to be the right customer for David, not disappoint him with your decisions and overall meet his expectations for your life. Wait... who is David again?.Version: 8.5.17.2
✓ Looks nice, functionality poor so farLost several receipts that I had scanned on the run (and then discarded) because I wasn’t ‘online’ within the app. This is not very helpful if you travel all the time but don’t want it to track your every move. I would have thought it could store a photo and reconcile later fairly easily. Tried to manually recreate receipts and 10 minutes later they still had not ‘saved’ despite good signal. Needs to be a bit better than this. Is supposed to save me time, not waste it..Version: 8.4.15.7
✓ Expensify needs to get back in the customer service game!The reason expensify was awesome at first— namely, they had amazing customer service that was super helpful— is now their downfall. It’s now nearly impossible to get ahold of a customer service rep and takes at least a day. Most of the time, you’re blocked from the real-life customer service reps by the most unhelpful and unintelligent bot ever, “Concierge”. The bot has not once been able to actually understand my question properly and help. If the problem I was having was easy to answer, I’d find an FAQ about it! If I’m reaching out for help, I need a PERSON who can analyze and actually help. Not only that, “concierge” will often send unhelpful and confusing emails that are meant to help me but actually are just annoying and offer incorrect advice..Version: 8.3.6.0
✓ No Canadian banksDidn't even get to try it out. You can't link any Canadian credit cards or personal bank accounts. If i can't do that why bother using it at all.Version: 8.5.38.29
✓ Magic codes don’t work!!Crap.Version: 8.5.38.29
✓ Tries to do too muchDoesn’t allow you to enter your own exchange rate and scanning takes too long and mostly doesn’t work. Keep it simple please..Version: 8.5.24.17
✓ Waste of timeCouldn’t get this to work so had to reinstall it. Takes so much time to upload that quicker to use an app like spending and type info yourself. Also categories seem v limited there isn’t even a category for food and can’t see how I can add or amend categories if at all. Will give it one more go..Version: 8.0.4.8
✓ Karma charity is clicked as yes by defaultCan’t cancel this. Really frustrating that they have added click through screen that signs you up to contribute to their charity using “yes” as a default . Cannot see how to cancel this without canceling the account. I find this practice ethically offensive.Version: 8.5.33.1
✓ OverchargingI’m a single user using the basic features and yet I apparently need to get their credit card (on which 50% of the reported expenses must be paid from) to prevent my subscription fee from being tripled. It’s a scam. Stay away!!!.Version: 8.5.18.7
✓ Terrible support via chatTried setting up this app only to get stuck on an email verification error. Spent an hour being taken around in circles by the support people via chat only to be given a workaround I could have been given in first 5 minutes. Responder also arrogant and no apology for the time wasted..Version: 8.5.31.4
✓ Stingy trial periodNo idea how I can get an idea of how the system works if I am limited in scanning and uploading receipts. I will just keep using my photo app and Expenses Folder. I can’t be arsed trialing an app that is that constrictive..Version: 8.5.7.0
✓ Could be betterThe app does what you need however the process is not seamless and extremely time consuming. I’ve changed to another now because you should be able to mutliselect expense when doing a report instead of selecting one by one. Like I said could do with improvement.Version: 8.5.38.29
✓ VAT functionThis is my first time using the app and first impressions are good, however it would be good if the app were able to pull across the VAT also so it aligns with our accounts department requirements without having to refer back to the receipts. Otherwise it’s great..Version: 8.4.1.4
✓ Broken on iOS 14I can't save modifications to expenses or submit reports with the app on iOS 14. Not having the app updated to work for new iOS releases that spend literally months in beta really isn't good enough, especially when the mobile site forces you to use the app. Would give zero stars if I could..Version: 8.5.14.8
✓ WAS good, now its a painThe new authentication system they put in place is horrendous. No choice and now I’m constantly logged out. The beauty of a phone app is that you should be able to scan a receipt quickly and on the go. Now im waiting for some email to come through. Poor choice guys.Version: 8.5.35.4
✓ Get rid of concierge inbox - the app doesn't workSimple enough web application, but the app doesn't work. (iPhone 6) It won't accept my perfectly acceptable password, and I'm stuck in the concierge inbox and unable to access any basic app functionality i.e. - scanning receipts, creating expenses, etc. Looked great to start off with, but I'm disappointed with the basic functions which don't work. Don't release the app if it hasn't been bug tested to a basic level first!.Version: 8.0.1
✓ AmexThe app is ok, takes a bit of figuring out as to what it can and cannot do. Biggest issue is it’s very difficult if not impossible to link an Amex Card and as most business cards are Amex it’s very limited. The app say it’s an issue they are trying to resolve but for many without this it’s about as good as a chocolate tea pot!.Version: 8.5.13.5
✓ AwfulGood if you’re in the USA working for a USA company absolutely rubbish elsewhere , changes things into dollars at not a good exchange rate, some things come as not changed during submission , says add bank account for reimbursement only works in the USA quite possibly the most useless business app I have ever used !! I would give no stars but that’s not possible It’s actually worse when you use multiple currencies it won’t let you actually put in with what you pay , if you scan in a receipt in a different currency it only gives you the banks exchange rate on that day !!! It is awful truly needs minus stars If you have staff that travel use concur yes it has issues but it works !! This is an appalling app to use a waste of time for multinational business it tries to be clever with its scanning but even that doesn’t work half the time !! Do your self a favour just use something that works.Version: 8.5.33.1
✓ Was great, currently brokenA number of changes in the latter half of 2017 have broken this app and made it essentially unusable. Broken Amex connections, broken SmartScan, broken logic for assigning receipts to expenses, broken foreign currency handling and totally broken support presided over by the psychopathic AI that is Concierge. If you’re considering this app to help you manage your expenses, don’t get locked in - at least until they make some serious changes. I’ve just downgraded my review again because Expensify keep emailing me about this review but don’t reply to bug reports!.Version: 8.0.1
✓ Account ManagerI got an email from your company today that both appalled me and mad me really angry. I don’t know why corporations feel they should take a stand on politics. We don’t use you for your politics. Why can’t you keep your opinions and lies to yourself. The email sent today was the most unbelievable lies I have every seen. I am an independent and what you sent out made me sick. I watched all year long while BLM burned down cities, police and people were killed in cities across this country. I also watched people vandalize the capital building. Both were wrong and neither were peaceful!!! I don’t want your opinion or lies shoved in my face. Please keep your personal political opinions to yourself!! I will suggest to some rather large companies that I know the owners to never use Expensify. You just alienated half of this country with your lies!! Trust me, I am not the only one angry over your ridiculous email!!.Version: 8.5.21.3
✓ Avoid this productConnections break hourly rendering the product useless. Support is clueless..Version: 8.5.25.1
✓ Be VERY sure about Expensify pricing policies...I have a small business and had hoped Expensify would help with organizing and tracking staff expenses and such...but the set up and process didn’t provide the benefits I’d expected for my particular needs. I tried it out for several weeks (after the initial trial), realized it wasn’t for me, but then got busy with other work, and waited several months to find the log in info and cancel the account. It promptly warned me that I was on a very confusing annual plan, and that they would have to bill me for a higher rate for the months I’ve been using the program. Though I hadn’t been “using” the program, I suppose I didn’t meet the qualifications of an inactive user(?), and that I would have to pay a canceled subscription charge amounting to about 6 months of fees I’d already been paying for 8 months. While I am not normally affected by irritations such as this, it seemed incredibly deceptive, even after reading through the pricing structure again afterwards, and has prompted me to write this review, hoping it might encourage others to understand it thoroughly before committing to an Expensify program. It might have been cheaper to keep the program for the extra months and cancel later, but by that time I was too huffy to consider it, and just wanted out. Too bad. I might have revisited it another time, but certainly not now..Version: 8.4.7.0
✓ A great idea that turns out to be a scamI’m currently in the process of reporting this company to the Attorney General of my state, Federal Trade Commission and Better Business Bureau for unethical practices. The software is a little complex and unintuitive, but once you figure out the basics it works well. They’ve changed how they bill so now I’ve been billed for 6 people for the past 3 years when I’ve had a max of two. When you contact them they won’t refund even though they confirm that only two people max have used the software for these years. I deleted the users but the reworked the system so you are still billed for them unless you change the software in a secondary setting. Like I said unintuitive. I’m an honest hardworking business that has had to borrow money to stay afloat for the past two years. This business just went public and makes 100 million a year and charged me over $2,000 for no service delivered and won’t do anything about it. Either be extremely on top of them monthly or find another more ethical business to support your company as they will gladly rip you off when they can and do nothing about it.Version: 8.5.33.1
✓ They are simply better than meI love it how they enable the automatic report submission for me, then there is no option to disable it in the mobile app, and when trying to access their website from my phone the only available option after logging in is to go back to the mobile app. Indeed, I shouldn’t presume to know anything about what i want to do with my reports. And of course why should a company in the 21st century provide a phone number for people to contact for support? The important decision-makers have the right phone numbers, and the regular users should just get on with the program. We are simply not important enough for the company to waste valuable resources on. It is good to be reminded of our place in the grand scheme of things..Version: 8.4.14.4
✓ Bugs & glitchy but streamlines the processLove the camera feature. It makes adding receipts a lot easier than on the web/desktop version. But the app crashes, freezes and it’s difficult signing in via the app & website. The app has scared me a couple of times after signing in and it say “make your first report” when I had been working on one for days. Also it’s frustrating that the homepage doesn’t have a easy to find login screen. It’s always tryna sign me up again or freezes on the signup screen even though it says I’m logged in. I often find myself using both my phone and computer at the same time to process expenses and add receipt. It would be nice if the app had all the same features like mileage but it crashes so often that I do t try to push it. As long as the image uploads, I can edit it on my computer. I only used Expensify for work and I’m pretty tech savvy. I can only imagine how it is for people who aren’t. :/.Version: 8.5.28.0
✓ No files supportIt can only submit receipts that are photos and can’t upload pdfs from the Files app.Version: 8.5.33.1
✓ Tedious, annoying and difficultNeed to fumble through all the steps and when I ask the concierge a question they seem to know as much as I do and have not really helped with any of the steps or submissions so far. I either skip claiming back expenses or try to go through other methods to avoid Expensify due to all the hoops and irritation of trying to use this program. It seems more like a lazy accountant trying to have most of their job done for them, giving the submitter extra work to do. If the idea is to turn an employee off of submitting expenses to save money, then this is great for the business, but it is enough frustration to keep me away as much as I can avoid it. This program even makes it difficult to submit a review. Another waste of my time..Version: 8.5.33.1
✓ Lack of Product Is integration and SupportWe have been waiting 3 years for re integration between Expensify and Amex Corp Business Card. Lots of promises from your CEO, David, but no delivery!!!!!.Version: 8.5.23.12
✓ Good but not intuitive and overly complex :(It's good but also bad too! Most people using this I'm sure are probably self employed types like me - but they make this weirdly complex and for corporate use - the most annoying thing is that you can't amend expenses once you've submitted them even though in effect I'm sending them to myself!! PLEASE JUST LET US SWITCH SOME FEATURES OFF. MORE FLEXIBILITY PLEASE!! Amendment: the ios app works fine but most of the real settings are on the Web only which us a but bad tbh - come on updated pls 🙁.Version: 7.6.9.1
✓ Sometimes worksI used to love this app but after a couple of recent updates the performance has really dropped to the point it’s almost unusable :(.Version: 8.5.7.0
✓ Don’t want this app.Very difficult to cancel. Scam..Version: 8.5.5.0
✓ Not accurate enough!Just finished loading hundreds of receipts into this thing and there are so many mistakes I have to go back through each one and verify so I may as well have done it all manually myself. Waste of my time!.Version: 8.5.33.1
✓ Wanted to love. great reviews, awkward on boarding experience.Poor CX Service. Poor CX listening skills. 1. was so hard for me to find a way to contact them — still haven’t found, through their public website, signed in profile page, app store page — without reaching out to a public community, when i have private account questions. 2. will contact to ask for all of my money back that i’ve been paying for the last half year, as i’ve been seeing within the app a glitch that says my free trial has expired, but apple confirms i am a paying subscriber — and i’ve tried signing out and back in, and it continues to say trial expired 3. although the ui is quite satisfactory, i would appreciate if it were a little more flexible and logical — ie, being able to search receipts by merchant name as one simple request (maybe that’s not showing as part of the glitch i mentioned above). 4. possibly because of this glitch, now when i’m needing to reference my scanned receipts, none of the listings show a merchant name, total spend, etc, which was the whole reason i subscribed to this paid service. mainly not to happy with how hidden it is to make contact with your team, as a paying customer (and developer). looking for refund when possible please. i’ll contact you again by some means if i don’t see a reply in the on here — understandably. jerome.Version: 8.5.25.1
✓ Bank card andCannot import any other bank card. Takes a looong time to load and once report is sent off the report’s closed. The report name/file cannot cannot be edited..... Thanks.Version: 8.0.6.1
✓ Pain to use, doesn’t work properlyWouldn’t recommend.Version: 8.4.25.2
✓ Your app doesn’t work boys....Tried it today. Seemed like it had really good potential..... Then I tried it.... used camera to photo a good quality receipt into app twice. Both times waited over 5 minutes for it to finish scanning. I am connected via a home fibre internet connection but unsuccessful both times .... continually scanning .... allllwayyyss scanning.... no good if in a shop, restaurant with my woman, in front of clients .... or even if at home in front of nobody.... Boys! This app doesn’t work! 3 days later.... you sent me 2 emails to say the expense has been captured. TWO friggin emails for ONE £27($34) receipt.... So... I go into app. I see the entry. Tap to open it ... “an error has occurred...” ....can’t see the actual receipt that took forever to scan and I got two emails for. What are you guys playing at? You’re app doesn’t seem to work boys!! It’s an inconvenience for users. Hope the feedback helps. No thank you. I won’t email you further. This has taken up enough time and I’ve given you enough feedback - only to receive your standard response in here. You didn’t even bother to reach out to me via email. Good luck chaps. I’m back to putting receipts in envelopes .... 🤪.Version: 8.0.3
✓ Magic Link makes Expensify unusableThe new magic link login makes Expensify practically unusable. I don’t have my work email on my phone, so I can’t receive the login link unless I’m in front of my computer. So no more uploading travel receipts as I go - which used to be the biggest benefit of Expensify.Version: 8.5.35.4
✓ DO NOT GET THIS APP!!This app is so bad I don’t even know where to start! Read all the recent comments and decide for yourself. Do not get this app! You’ve been warned!.Version: 8.5.24.17
✓ Not Ethical! Disappointing!When I first started using the app it was great, then all of sudden the smart scanning became faulty and stopped working properly. I was not provided with clear instructions, leading me into a policy I did not want and being charged a lot for a simple service (all I need it for is to scan receipts). I was also not notified before I was charged more or when there was an increase in fees, and therefore was forced into a subscription I did not want because my account was charged automatically. I believe the app to be faulty as I also disabled “auto-renew” and then was charged automatically for another 12 month subscription which I can now not get out of, nor can I delete my account because of this subscription I did want in the first place! When I explained this (repeatedly) I was given the same information (that I’m committed to the subscription). When I’ve requested a refund and wished to delete my account I have been ignored..Version: 8.5.20.0
✓ Can’t upload documentsMost of my receipts are online and it would be great to upload them instead of having to email them to be uploaded..Version: 8.5.35.4
✓ What a Scam!Unsubscribed from an annual subscription several months ago on the basis that the account would revert to an unpaid account. I have subsequently found that at the end of the subscription period Expensify starting charging me $60 (4 times the subscription about). The Concierge other than acknowledging that I’d cancelled the subscription … refused to respond to any questions related to the overcharging and the closing of the account. And the website … isn’t allowing me to close the account either … as I’m getting an reoccurring message, saying it’s processing information in the background and unable to close. What a scam!.Version: 8.5.25.1
✓ Horrible UXJust horribly designed app. Have to create expenses before adding them to report rather than create a report then creating an expense within it. To create an expense is long: click +, choose expense, choose receipt, brings to taking a picture, as I already have them tap on the bottom left to pick one, when it's picked it exits the expense and starts a SmartScan which never works. You can't cancel it and have to wait for it to fail to continue. You can't disable the SmartScan feature. The UI is also horrible. Text overlapping, looks like it was made 5 years ago and never updated. Do not use..Version: 7.6.9.1
✓ UselessI have been a paid user for a couple of years and was happy to see the mobile app released. But no google authentication??? Pretty much makes it useless to me as that is what I use to access the service.Version: 8.5.3.0
✓ Time wasterHard to use and navigate. Messages disappear. What are 'policies'. Somewhere it said you can upload receipts manually if you have a bunch to do last minute. But this option is impossible to find. It only offers smart scan which is too limited. Wasted a lot of time with this..Version: 7.6.9.1
✓ Performance has declined rapidly.Expensify’s performance has fallen dramatically, it used to be stellar at reading receipts, even hard ones as I believe they had humans to back up if the machine can’t spot the correct information, unfortunately I have gone from 95% receipts read and entered to about 50% or less, I have ALOT of receipts and this app has completely dropped the ball for me as of lately. It also used to take a matter of MINUTES to scan and now takes up to a day? That’s ridiculous there is a great number of people who do all their expensing in one place and don’t have 24 hours to wait for a bunch of failed responses. They are now lazy, don’t even offer retrying and simply have you do it yourself. Unfortunate as it was once fantastic and well worth the money, now I am spending far more time and effort to get them done then what’s worth it..Version: 8.4.13.0
✓ UnreliableThe app queued five receipt submissions. I’d considered the receipts were no longer needed. A few days later I went to make another claim and the app advised my previous 5 receipts hadn’t gone through. The app then crashed and lost all of my queued receipts. Just glad I hadn’t binned the original paper receipts which I had to resubmit..Version: 8.5.35.4
✓ Worst App EverWarning: pure digital harassment. Avoid avoid avoid downloading or you’ll never be able to escape its crap..Version: 8.4.21.0
✓ Very poor interfaceI downloaded the app, hoping it would simplify my life, and guess what? When you open the app it only gives you the option to sign in, not sign up. What are new customers meant to do? I went to the website and it’s the same there. Have wasted my commute trying to use this app and will now delete it..Version: 8.4.15.7
✓ Terrible Customer ServiceSpent countless hours trying to get help to set up more than one credit card. All you get are pre-scripted answers that ignores your problem, answers, etc... Waste of time..Version: 8.5.8.6
✓ Idea is good, but doesn’t deliver.This is a well designed, well thought out app. But it doesn’t work for me. The ‘smartscan’ feature, which you just take a photo of your receipt and it creates a log of that transaction doesn’t work. The app just keeps trying and trying to scan but to no avail. I have left my phone on for hours and it still does not work. Hopefully they get this fixed, cos this app would be great! I’m on the latest version of iOS and the app..Version: 8.0.4.8
✓ No pdfs are acceptedNo way to attach a pdf to and expense, that’s pretty embarrassing for an app that does expenses which often come in form of pdf invoices.Version: 8.5.35.4
✓ Two complaint1. when traveling in a personal car for work this software offers you the option to have it track your miles. This is very nice except that it pulls on the processor so hard that your phone heats up like an oven. I can play video game on my phone and it doesn’t even get hot. In fact even when the phone is plugged into the car charger it still decreases in battery while running this option. 2. The second complaint is the stupid political stuff that randomly shows up when using their service. I find it unethical to charge us for a service that you use to push your political messages. Even if I agreed with the message, it’s still not ethical and you should never be seen on any “professional” service. Some people might even find this problematic as it may need to be reported as a donation to the party as advertising..Version: 8.5.33.1
✓ App is so slowNeeds wirk.Version: 8.5.33.1
✓ Ok App but stuck in the iOS pastPlease add support for the Files app, Please add support for letting other apps send you things via standard protocols Have a bit more convenience built in And the loading/progress indicators are wonky. App should be tested on slow internet connections more often.Version: 8.5.38.29
✓ SpammyI sent my expense report to someone and they spammed them with an offer to join the app..Version: 8.5.33.1
✓ Beware annual chargesThis is an ok app however please be aware that they change terms without telling you. I started paying £4 month in the space of 4 months they have doubled my subscription to £8 and told me I am locked in until at least another 8 months with no chance to cancel. Not what I signed up for 3 years ago but according to them they can change their terms whenever they want and if you don’t notice within 2 months you are deemed to have accepted the terms and tied in for a full year!.Version: 8.5.17.2
✓ Privacy and performance issuesI’m not able to delete my account information and data after canceling the service. Which means all of my expenses and data are vulnerable. There’s no option to delete my account and data on the app or on the website I checked on my phone. Additionally the app feels laggy to import data and use compared to other expensing apps I’ve tried. Some of the bugs are basic functionality issues that shouldn’t be in an app with this rating, I was surprised how high the rating was compared to my own experience..Version: 8.5.17.2
✓ Locked in to 4X price increase - can’t cancelGreat product! But... You can’t cancel your account until you delete your company policies. You can’t delete your company policies until the end of your subscription. If you try, the error message says, “Unable to Downgrade Account” until the end of your subscription. I don’t want to “downgrade” I want to CANCEL. Unfortunately, I didn’t turn off Auto-Renew. So Expensify has billed me for 2x the price I was paying, and they said that will increase to 4x, since they Auto-Renewed me in March. I explained to “Concierge” (their AI driven ‘support’) that during the pandemic I’ve gone from 5 employees to 1 and I haven’t used the product since April 2020. Nothing. “Concierge” might be great at reducing cost, but no empathy for real customer situations; it doesn’t understand why I’m asking to cancel. Won’t consider circumstances. If this is the world of AI, no thanks. Instead of providing a small refund of $150 and canceling my account, I’m on the hook to pay $1,200 for a product I no longer use. A bitter lesson learned. All I can do at this point is say Expensify is a great product but their business practices are selfish and don’t take into account the needs and concerns of their customers..Version: 8.5.23.12
✓ New Login a backwards stepThe new magic link login is such a backwards step, scanning a receipt on the go quickly is no longer an option as you discover once again the app has logged you out and now you have to wait for an email to login!.Version: 8.5.35.4
✓ I can’t get the app to openI couldn’t get it to work on my iPhone 7 Now it’s not working on Xs is it due for updating?.Version: 8.4.15.7
✓ Spectacularly uselessMaking accounting of expenses tedious, time consuming and frustrating through poor automation and non-intuitive UI is all in scope for this digital abomination. It’s hard to describe just how bad the user experience is. All sorts of nice sounding features with titles chosen by marketing focus groups, yet hardly any actual, useful help functions. Avoid. Just stay well away. Update after contact from developer “Please use our cutely titled but useless help system to resolve your issues with our cutely titled but useless help system.” Uh huh..Version: 8.5.33.1
✓ Worst everAbsolutely terrible customer service. They have no email and no phone. The online is a Bot only. Once they have your CC information you cannot stop them from billing. I had to cancel my CC and dispute charges as fraudulent..Version: 8.5.35.4
✓ Does a jobCould be so much better but still okay. Menus aren’t very intuitive, often scratching around to find stuff. Don’t purchase the subscription. Smart scanning is a joke. “This takes a short while” if your life is a short while then this is correct. I’ve NEVER got one to scan - never!.Version: 8.4.25.2
✓ Expensify is HORRIBLEExpensify is literally the worst. I am forced to use it to submit my expenses at work or I would never touch it again. If you are in charge of making the decision of what to use in your workplace to submit expenses... this is not a good solution. The interface is unforgivably unintuitive. Accounts will just stop being synced with this system with no warning. When you spend hours checking boxes to create a report - it will just clear them and you will have to start over. When you try to use the chat for help - they are NEVER there. They just revamped the interface and somehow it is WORSE than before but with different fonts. I don’t understand how such a clunky hard-to-use product is so widely utilized. I work in tech and have a degree in economics (I’m not generally challenged with financials or with tech) and I have literally had to submit a support ticket for EVERY expense report I have ever submitted. Please fire your UI team, do some user testing and make your product easy to use ....PLEASE!!!.Version: 7.8.0
✓ System crashesI select start gps and when I get to my destination I go to stop it but the system is asking me for my log in credentials. I enter them. My live gps tracking is dropped and I have to enter manually. I get it if it happens from time to time, but every day some time 2-3 times sucks..Version: 8.5.21.3
✓ Hard to log back always asking for codeVery annoying.Version: 8.5.35.4
✓ Magic code system is terribleDon’t force your subpar login system on users when some of us already have strong passwords and 2FA..Version: 8.5.38.29
✓ Forces use in both endsFrustrating that the recipient has to use the app to view. Why can’t I just download the report? Not good.Version: 8.5.25.1
✓ Doesn’t work all the timeGood idea, worked well for first couple of recipes. Now stuck “uploading” and also continually asks me to verify my email - which I have done. Sending recipes to their email address worked once, does not work now. Don’t have time for this, will delete..Version: 8.0.3
✓ Unrequested junk emailsOn the very first day I downloaded it, Expensify sent me a junk email ( would you recommend this app) with no option to unsubscribe. They told me the only way to unsubscribe is to delete my account, which I did promptly. If you do not like junk emails in your inbox, do not download..Version: 8.5.9.17
✓ A rude applicationExpenify works fairly well but it is rude. Its standard description of an item not yet acquittes is a ‘violation’. Given there are standard time frames to complete the process to describe a ourchase as a violation the moment it happens is absurd..Version: 8.5.25.1
✓ Not worth it because of the emailsWhen you set up an account, there is an AI “concierge” that helps you through setup. It also sends you endless l emails that have no unsubscribe option. Furthermore, be prepared to get sketchy emails asking you to refer your friends… it’s all very strange. I also can’t close my account, I keep getting an error message..Version: 8.5.33.1
✓ App is unreliableI’ve used you for years. Happy customer overall but recently the app doesn’t sync with the desktop version hence it’s annoying as the whole point is to be able to scan with the app. Please fix! I’ve got the latest app version installed too. Thanks.Version: 8.4.22.0
✓ Slow and utterly uselessTakes hours to scan data from the receipt...and after couple of hours when it sends me an email saying that the receipt has been uploaded and I go to the app and it keeps saying that it is scanning...tried several times but to me this app seems like a useless app because it doesn't work...it's a joke...it only has the potential to frustrate the user rather than serving any purpose...would recommend using other apps which allow you to record expenses manually, much faster...takes only few seconds....Version: 8.0.4.8
✓ From Magic to tragic…Used for 8 years, since they tried to arrogantly fix a non-problem using magic links (which no one else seems to need to use) it is now complicated with multiple signing in every few days. For example… Would you believe that to use the community forums from within the app, I need to sign in using stupid Magic link, even though I’m already signed in! The whole point is to save time and complexity… but now I need to check email, copy a number to sign in pretty much every time I need to scan a receipt. Defeats the object. I’m off to look for a better solution. By the way, I’ve already been in dialogue through the Concierge who 100% failed to acknowledge this is a problem despite al these reviews saying the same thing. so no need to “reach out”..Version: 8.5.35.4
✓ Worst support, scamOut of sudden, they charged me $21, said that I have another users. I checked my profile and I have only 1 user. I asked for refund and they just ignore it and gave me another $21 bill yesterday. Worst of the worst.Version: 8.3.6.0
✓ Impossible to cancelIf you are happy with perpetual payments - sign up and give them your credit card. But beware it is almost impossible to leave. Hotel California! Will need to make a stop payment by credit card company it appears. Decent app but when we decided to go in a different direction they just kept charging monthly fees always suggesting we hadnt “settled” the precious month. Avoid.Version: 8.5.33.1
✓ Not reliable. Smart scan fails constantly.User for a year. Worked fine to begin with. Then, an update. App no longer scans receipts. Has been an issue for 3 months. After hours on chat, all they can suggest is I enter in manually. What’s the point of the app? Reporting incident to regulator..Version: 8.5.38.29
✓ Political Opinions Are UnnecessaryI got a long email from the founder/CEO (It was a blanket email to all customer) telling me to vote for Joe Biden and if I don’t vote for Joe Biden it will be the end of democracy as we know it (hard not to role my eyes. Ha.) I disagreed with most of what he said, but that’s okay. One of the main reasons America is the best country in the history of the world is because we all have the right to voice our opinions however we see fit. Apparently, the CEO of Expensify feels the need to express his first amendment right by repeating what he heard on CNN to his customers. That’s his right and I think it’s a great thing. As a customer, I also have the right to cancel my subscription if I get annoying political emails when all I really want to do is create my weekly expense report. I appreciate all opinions, and it’s not really a huge deal, but I think there is a time and place for politics. My company email account yesterday is not the time or place. Just my opinion..Version: 8.5.17.2
✓ Convenient AppVery convenient app but slow to scan docs. It was faster before the last update..Version: 8.3.6.0
✓ Good luck if you want to cancelI wish I could give zero stars. Hopeless. I’ve had to activate an account I never created.....I WOULD NEVER have needed what they offer, got feed up with their emails, so had to activate an account. I did, opened it and was directed to app. I installed the app, tried “live chat”but now find I need a desktop to cancel my account. I don’t have a desktop, never had one, have contacted the supposedly live chat, sent that info to them, and so far nothing. If their business is run this badly, I’d recommend people stay away like the plague..Version: 8.5.24.17
✓ Deleted!Lots of great alternatives! Too many issues with this app on iOS..Version: 8.5.17.2
✓ Lots of false “violations” - bug?I’ve been a long time and happy user but the latest software update seems to be buggy. I receive “violation “ notices for every expense but with no direction on what needs to be fixed..Version: 8.5.33.1
✓ Too Many Quality of Life Issues Never ResolvedI like Expensify. The reporting and export functions are great. But the scanning and expenses have never really evolved. When will we see filtering in the App? When will we see a setting to choose Expenses as a default when opening, instead of Inbox, which is irrelevant to me? When will we be able to sort by Date Expense uploaded? So many questions..Version: 8.5.25.1
✓ Unnecessary notificationsI don’t need push notifications at 5:30 AM reminding me to submit an expense report that isn’t supposed to be submitted yet. There seems to be no way to turn that off without disabling all notifications..Version: 8.5.25.1
✓ What happened to this app?It’s been a while since I worked at a company that uses Expensify. And it seems over the past few years the app experience has regressed significantly. The entire experience from signing in, to syncing transactions, to managing reports is quirky and requires a fair bit of ingenuity. And maybe this isn’t the case for everyone but for my linked credit card account, new transactions never sync to my reports view in the mobile app. I have to go to the web app to update transactions from the Credit Card Import under Account Settings. I’m giving an extra star for the proactive and readily available “concierge” support. I figured out my issues on my own but they were there to help if I needed it..Version: 8.5.37.16
✓ Absolute rip offI've used this app and suddenly ended up being billed for some smart scan / concierge feature. The customer service is shocking, useless call centre operators asking useless meaningless questions in a single meaningless sentence with each response. After about 9 messages with them, I'm no further forward in getting them to cease charging me for some useless service I don't need. They're offering me some useless concierge service. Be careful of these people, once they get money from you, it is so difficult to cease this or get any meaningful customer service answers. Or even see billing history..Version: 7.6.9.1
✓ What have you changed??Having to log back every time, having to get a magic code has made this app go from amazing to painful. I’ve used it for 4 years and this change has had the opposite affect - it’s not handy or efficient at all...Version: 8.5.35.4
✓ Customer service is pretty poorUnfortunately regardless of the quality and function of the app my experience of the customer service was really poor. Just puts you off using something when as soon as you need help it is not there..Version: 8.5.23.12
✓ AwfulSSO constantly breaks (after signing in, it errors. If you refresh, it prompts log in again through the browser). App crashes constantly, meaning you have to go through the painful login process again. Seriously, if you’re going to force people to use the app rather than a browser it needs to work..Version: 8.5.20.0
✓ How on earth fo you cancel this?I’ve cancelled this at least twice to no effect. The monthly fee keeps being taken. And when my credit card needed renewing and they kept reminding me to update it I didn’t as the only way to get out of this. But Expensify piggy backed on a credit card update for cloud storage. Ridiculous. I would never sign up to anything like this again as it’s impossible to get out of.Version: 8.5.25.1
✓ Buyer bewareDon’t , don’t, don’t buy/use this app. This company is the worst to do business with. My company cards never synced right could NEVER get anyone on the phone and they HOLD YOU HOSTAGE and you can’t cancel your account until your renewed year comes up. Save yourself some time and money DON NOT PURCHASE THIS APP OR DEAL WITH THIS WORTHLESS COMPANY! Update to your response: Funny you mention have to see out the contract. How about the HORRIBLE SERVICE no phone number NO ONE willing to help us. It never worked as advertised and I’m locked in to your bogus 12 month contract…..sounds very shady to me. Excuses excuses. I have had employees leave the company yet I’m still locked in with no willingness to change the plan. BUYER BEWARE THERE ARE A LOT BETTER APPS THAT ACTUALLY DO WHAT THEY SAY THEY DO WITH GREAT CUSTOMER SERVICE..Version: 8.5.35.4
✓ Cannot cancel subscriptionThis is the worst customer service ever! Once they get you in, you can absolutely not cancel your subscription no matter what. You can only do the online shot, there’s no way you can talk to a person on the phone, and of all keep your subscription for a full year no matter what. In pandemic nobody is using expense reports because there’s no business travel. They simply don’t care. They keep charging the credit card every month, they never warn you about renewing your plan in advance. And then they don’t want to let you cancel and get out of it and get your money back. So they get a guaranteed income for a full year no matter what you do. The worst company ever. I would not recommend them to any small business.Version: 8.5.21.3
✓ Don’t be fooled- you can’t cancel easilyA few years ago, I decided to improve my record keeping. Expensify was the mode I chose. After buying the app, I never really got started, and that’s not the fault of Expensify. So, the monthly credit card charge just kept rolling while the app sat unused in my phone. Today, I decided to cancel. I couldn’t find a cancel option on the app. I wrote concierge and got an immediate response asking how to help and keep me in the fold. I again asked for instructions on canceling. Concierge went cold. After multiple messages from me and 7+ hours time, I got the SAME “no answer” response. Then, finally, instructions that DID NOT work! I then called the phone number given for Expensify on my credit card statement. Guess what? The answering machine mail box is FULL! So, I’d advise those looking for an app of this type to look elsewhere. I’d hate to have a pressing need with this app- you can’t get a response without much effort, and then all you get Is the runaround..Version: 8.5.8.6
✓ UselessMany bugs in the last few months, no one to talk to at customer care, impossible to reach by phone, too long to wait for replies. There are so many other products out there better not waste your time on this app!.Version: 8.5.16.0
✓ Terrible Experience that has made growing my company difficult.I’ve had to deal with issues around an expensify card settlement for over 7 months. Despite me providing my bank statements per request 3 times they keep randomly adjusting my card limit and settlement process. Last week I started receiving notices that all of my key marketing and domain services were disabled b/c of payment denial. This was caused due to Expensify adjusting my card limit from $25k to $100. I’m literally struggling to run my business because of this and feel forced to use alternative cards. I’d understand this is I didn’t have over 800X the original limit in my bank accounts (statements provided) for the past year. I’ve even tried to request a call to work out the issues but have been told that messaging is the only way to resolve this. Very disappointed because I really wanted this to work for us. I guess the more traditional expense systems are used by most for a reason..Version: 8.5.33.1
✓ Crashes during data entryA few crashes so far on day 1.Version: 8.4.16.7
✓ Unbelievable!!! Owner emailed me trying to sway my vote!!!I just received an email from David Barrett, the owner of Expensify, trying to ridicule a vote in one direction and calling the other way (his thoughts) as the only vote possible for a rational person! This is unbelievable!!! I have my personal & business email and information to this company in order to use their ap and service. Me Barrett crossed the line and used my information to push his own personal political agenda! This is not right snd I feel even a breech of confidence. I let him know that I will be deleting his ap and asked him to remove all my inform from his files. This should never be allowed to happen regardless of the opinion. It doesn’t matter which side he was on. Just because he feels a vote for Biden is the only logical choice, it is obvious that both side of the fence are exactly the same. They breech confidence and trust for their own gain..Version: 8.5.17.2
✓ Confusing and expensiveThe free trial was great but after expiry I couldn’t access all my scanned receipts. They only showed a blurry preview. Not cool. Lost tons of money in tax return because of this..Version: 8.5.35.4
🙂 Expensify - Expense Tracker Positive Reviews
Expensify - Expense Tracker works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Expensify - Expense Tracker.
⛔ Expensify - Expense Tracker Problems
