Verizon My Fios App Support

Verizon My Fios App User Reviews

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Verizon My Fios Pros

✓ Happier....I called a few months ago Complained about my rate A young man assisted me Listened to my angst and Lowered my bill! I have no employment and I am a senior on A low income Social Security. I was so thrilled to get his Understanding and empathy that I will tell everyone of the kindness of Fios/ Verizon. I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful. I always can use a lower rate and if you can Help seniors it would still be appreciated. I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually. The problem arose after my tv died, the tv that the home tech who installed fios hooked up, then the new less smart tv that I must use now, did not link up automatically with the remote. Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague. So, overall I had a positive experience with Both phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!! Thank you very much! Joan Giangola..JoneyerrrrrrVersion: 5.13.5

✓ The app is a great appI love Verizon they don’t have hidden fees and bills fluctuate like Comcast I had Comcast for three months and their bills keep going up for no reason the first bill I paid was 62 and the second 62 and their third bill they billed me 79 dollars and I had no idea why the bill increased like that and they sent me Comcast tv and they charged me for it even though I didn’t ask for it over all my experience with Comcast was very terrible but with Verizon is drastically the opposite of that; what I love about them is they don’t have any hidden fees what you see is what you pay and they didn’t charge me for equipment and installation and they dig under my house to do the installation in another day than the day of the installation and they didn’t charge me for it over all I’m content with the services of Verizon I know I posted a week or two ago I the app didn’t work but it was my own illiteracy I didn’t know how to work the app and I called customer service and they said I order for the app to work I need to logout and log back in in the previous massage I said the app doesn’t show bills details but thanks to Cady customer service now it works I’m never leaving Verizon.Mohamedmusa96Version: 5.32.0.4

Verizon My Fios Cons

✗ If I could give Fios one star I wouldIf you are remotely considering this internet provider I would STRONGLY advise against it. The worst customer service I have ever expiernced. Prepare to wait at least 2 hours to talk to anyone if they even talk to you. They only take calls 8AM-7PM so if you work don’t even think about trying to contact them. They will send you in circles for hours on the phone just to tell you they can’t help. And you can’t go in person either. They have Verizon stores everywhere but then just tell you to “call”. I placed an order for a service online thinking I would not have to deal with the customer service. After waiting 5 days for the order with NO communication I reached out. They told me there was an issue and I needed to call. This is the first bad review I believe I have ever written for anything ever but any internet service is better than Fios. Unless you wanna live without internet or have an impossible time moving or purchasing a service, avoid at all costs. 0/5 stars.Needing the updateVersion: 5.52.0.3

✗ Better off calling for supportDon’t bother using this app for support! I tried using this app to troubleshoot an Internet issue and while answering the questions, the app got caught in an endless loop of asking the same series of questions over and over. After calling by phone to resolve the issue, I asked to report an issue with app. No one had a clue who to contact or how report it... Tonight , I was having an issue with channels freezing and “digitizing.” Hoping to have a better experience troubleshooting video, I tried using the app again. The app immediately went to work without asking any questions about the type of issue or affected channels. That, I’m fine with if it could detect the problem and fix it. The app indicated it was testing the line and displayed “0% Complete.” I noticed my set-top box rebooted and shortly afterwards, the Internet connection was interrupted. It had been more than an hour, I kept tapping on my phone to keep my phone from “going to sleep” and the app still displayed “0% Complete”... App deleted. Horrible experiences using it. Obviously not tested well..PcraigVersion: 5.35.2.2

Is Verizon My Fios legit?

✅ Yes. Verizon My Fios is 100% legit to us. This conclusion was arrived at by running over 266,505 Verizon My Fios user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Verizon My Fios is 85.7/100.

Is Verizon My Fios safe?

✅ Yes. Verizon My Fios is quiet safe to use. This is based on our NLP analysis of over 266,505 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.4/5. AppSupports Safety Score for Verizon My Fios is 87.7/100.

Should I download Verizon My Fios?

✅ There have been no security reports that makes Verizon My Fios a dangerous app to use on your smartphone right now.