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- 91.3SAFETY SCORE
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LogMeIn App Complaints & User Negative Comments 2024
LogMeIn app received 63 complaints, negative comments and reviews by users. Have you ever had a bad experience using LogMeIn? Can you share your negative thoughts about logmein?
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LogMeIn for Negative User Reviews
✓ Don’t buyKeeps locking. Absolute rubbish.Version: 4.1.9137
✓ Stopped workingLogmein has been very useful to me over the years, being able to log in from anywhere in the world on my phone to my computers. But since the Corona virus hit and we have to work from home, it has almost stopped working. This is the time we need it most, and it lets us down. I presume this is due to pressure on their servers. However when we are through this, I will be looking for a more reliable service..Version: 4.1.8222
✓ FaceID required every time I navigate away from appSuper super annoying, and makes app almost unusable. Every time I navigate to another app on the iPhone while I am in session, it requires a FaceID authentication to resume the app. This is infuriating to me as I am a multitasker. When I connect to my office computer, I will always be checking email, messages, photos, website in conjunction with working remotely. To re- authenticate 20+ times during one session is not productive at all. And forget when wearing a Covid mask. May have to go elsewhere after 10+ years of being a PAID customer..Version: 4.1.8356
✓ Paid advertisingPaid product! Change of ownership, now I have internal advertising.Version: 4.1.9197
✓ Over $1500 and it doesn’t workI can’t believe that I spend this amount and your support team doesn’t know why it shows up unavailable!.Version: 4.1.9025
✓ Unable to sign into LogMeInFor the past three weeks, multiple users on our master account have been unable to sign in to LogMeIn without completely forgetting all credentials and reentering them. We’ve reached out to LogMeIn support daily, reached out to our LogMeIn Account Executive weekly and have tried every troubleshooting method possible. LogMeIn has us paying $1,900 per month for this service, and they can’t even be responsible enough to respond to emails asking for support..Version: 4.1.6694
✓ Really really needs to make use of FaceIDReally needs to make use of FaceID for iPhone X owners, and TouchID for users on older iPhones. Feels so outdated having to type in a password on a device when biometric security protocols available on modern devices do the job more efficiently and arguably more safely given how weak many users text passwords are..Version: 4.1.6218
✓ Doesn’t work very wellI have two Windows 10 computers with LogMeIn. Stopped being able to see the screen on one of them. Emailed for help and got none. They’ve raised the price by more than 300 % in the the last three years. Trying to cancel my account..Version: 4.1.7159
✓ Complete waste of timeSimply don’t bother with this app. Look elsewhere.Version: 4.1.6694
✓ Very buggyApp works well once its up. Takes VERY long to login to my account, and if I get disconnected during a session I have to close the app and re-open to get back into what I was doing. For the amount of money required for a LOGMEIN subscription I think this needs more polish..Version: 4.1.8356
✓ Product’s becomes worse over 14 year instead of improvingThey have increased their price so much over the past 14 years and their product is becoming worse. They do an update and move things around for no reason making one find everything again and waste time. They take away features and do not respond to complaints. Ridiculous! will need to find an alternative finally. This time besides all the money I’m paying & have paid with their crazy price increases, they have just done enough to make me move. Started off as a great product but has become horrible now..Version: 4.1.7879
✓ Very glitchyUsually two or three tries to log in..Version: 4.1.9077
✓ GreedI can understand a one time fee but come on. Way to many other options out there..Version: 3.5.2930
✓ ProblemCan not login it is temperamental.Version: 4.1.7336
✓ Great app, but a few painful updatesThe app is very very good and works as expected. The latest update however had tweaked a few things that has made it slightly more cumbersome for actions that were working fine: 1. I usually connect to a mac, before I was able to scroll the the bottom of the screen and my hidden dock would pop up, now doing the same action I have to tap on the screen. 2. If you scroll on the screen using the screen moves functionality and you are trying to right click, and doing so off screen on the black view, you are unable to right click. Very annoying as you either have to change mouse button on the tolls below, or normal click then scroll up so that item is select and view is back to desktop. Then use two fingers to right click. 3. Double clicking, this appears to have changed you appear to have to double click much much faster for it to work and doesn't appear to work all the time. 4. Switching screens with three fingers doesn't appear to work all the time very sticky. These points are only a few I have noticed since the latest update! Thanks Ed.Version: 3.3.2119
✓ Overpriced @ $250 per YearDecent product but get your hands out of my wallet! We are done after your recent price hikes from $99 to $149 and now $250 in a 3 year span. And oh how convenient, the only way to cancel is to try phone in or cancel my credit card you have on file. So long LogMeIn !!!.Version: 4.1.5863
✓ Not quite there for meContrary to all the other rave reviews, I use a virtual PC in a iMAC at my work and sadly, the IPhone App is largely unusable, the IPad App just about works. Too slow to really work usefully remotely. Too cumbersome manipulating the various screens with different command controls. Much better direct to PC and from a MAC. On the bright side a much nicer looking screen than via a browser..Version: 3.2.1193
✓ Continues to make a good program badRecent updates of the program no longer log in automatically when you start the app. Very inconvenient when you had grown used to certain behavior. This combined with continually raising the price makes the use of their service and this app a terrible investment. To give credit where due however, functionally the app works well..Version: 4.1.6694
✓ Number 1 in reliability??Whoever wrote that obviously never used the Mac client. Regular crashing for me and my team. I lose count of how many times i have to force quit it. Add to the fact the price went up drastically recently. Im not impressed by log me in..Version: 4.1.8222
✓ Good but expensiveGreat software but quite expensive..Version: 4.1.6495
✓ A handy app but can I afford to upgrade?It is undoubtedly a very handy app that appears to do "what it says on the tin". Whether I can afford this default Pro version after the trial period though, I'm not sure and what would be the point of the free version after all? There are a couple of things I'd like to be sure of though... Working away in my own house and logging in to the office computer from my iPad in the kitchen is fun when you're getting the feel of LoMeIn through your own network. BUT will it be as effective away from home and travelling outside the UK. In that respect I should have timed my free trial better! It's taken me a couple of weeks with a few minutes here and there and the odd half hour to get a feel for the interface which seems to have changed since I first downloaded the app. I'll need to assess my need to pay through the nose and weigh this against what I can store in my DropBox for remote access..Version: 3.2.1193
✓ Worst app ever.After installing it on my pc i had problems from the beginning. First time use everything went fine but as soon as i had ended to session the refresh rate and resolution of my tv were messed up no problem easy enough to fix, byt the second time i used it and ended the session the stupid thing had disabled all my 3 d graphics drivers which ment that windows aero did not work, i got lag when moving open windows accross my desktop and it took forever to open any windows. I tried uninstalling the program but nothing changed, after completely uninstalling i ran the troubleshooter and it turns out that it left a mirror driver on my pc which was disabling all my 3d drivers and there was no way i could find it. I finally tried reinstalling the program and see if starting and ending a session might help and it did. This thing is of my computer and ios devices forever. DEFINATLY THE WORST THING I HAVE EVER USED!!!!.Version: 3.2.1193
✓ OMG with all the moving the screen around a pointer urghYou have to move the screen AROUND your mouse pointer which remains in middle of screen at all time. Very annoying..Version: 4.1.7398
✓ Never againI used LogMeIn for years after buying their expensive Ignition software, then getting grandfathered onto this new version. Well, they dropped users from this, giving us the option to spend HUNDREDS of dollars a year to continue connecting to our computers. Nope, I’m not that stupid. I’ve since switched over to a different desktop application that has a “pay once” model, and costs a fraction of what LogMeIn is asking. I’ll never use LogMeIn again..Version: 4.1.8025
✓ Dull and blandSure you promote feature enhanced but the look of the new design is dull and bland looking. Paying customers deserve better. The UI was perfect as it was allowing us to see depth in design & functionality. Why did you have to mess with perfection? I would give it less than 1 star if I could. I’ve seen many iterations of the UI on the App Store for almost 10 years now and I have to say this flat uniform design is the worst!.Version: 4.1.7879
✓ New Update Slowed StartupCan’t copy/paste text from remote system to local device, so if I need to copy and paste something in a document or email on my iPhone, it can’t be done, so I have to swap apps back and forth if it’s IPs or something else. Stupid as 💩 that you didn’t test to make sure this would work! Guess no IT people work with LogMeIn anymore and the concept of needing to have a constant clipboard ever occurred to you?! This is why nobody wants to pay/use for your services anymore. One step forward and two steps back... New update causes app to start a lot slower now before it gets to login screen for account to use. This is on an iPhone XR, so since it wasn’t this slow before, there’s NO REASON for this to be happening now on latest hardware. Back to 1 star you go!.Version: 4.1.7336
✓ Price has gotten out of handI've also used logmein for many years to access my office computer from home. It is a great program and let's you use all your computer's features remotely. It started out free for several years. However, starting in 2014 they charged a $49 annual fee which I was OK with. Then in 2015 it went up to $99 which I could still deal with. Then in 2016 it went up to $149 which was my breaking point. Finally, in 2017 it went up to $249 which was a shocker. So, now I will be leaving them and will look for another more cost effective alternative..Version: 4.1.5863
✓ Getting worseEvery year, it crashes more and has more bugs. Approaching 50% fail now. That is, about half the times I log in to another computer, it crashes or fails. My last 10 sessions have failed completely. Also, they promised 2 years ago to fix a bug on the mobile app, but still have not done so, and each time I call it’s news to them: The bug is this: the app disconnects within seconds of using another app on your iOS device. So you cannot check your texts, email, do anything at all without immediate disconnect. And yes, I have contacted tech support way too many times and for way too many hours. I have been using it since day 1, many years ago. Time to switch..Version: 4.1.8356
✓ Too expensive & poor serviceThe Log Me In folks only seem to care about large corporate clients these days. They charge an arm and a leg, and they won’t base your license on the number of computers used at any one time, only on the number shown on the account. So, if you have three machines, but only need to access one at any point, they want to charge you $500+ per year for three machines. That’s highway robbery. In addition, the customer service folks don’t understand the product, commit to do things but don’t, and aren’t nice..Version: 4.1.6218
✓ Has overpriced itselfI've used it for years when it was free and now over the past few years have watched it skyrocket in price. $350 a year is far too much for this app. I'll soon be leaving once my subscription expires. Too bad. It's good otherwise..Version: 4.1.5863
✓ No place to cancel subscription!! be ware of hassle autochage!They don’t alert you before the date of automatic subscription payment like any other respectable service will do, and you will be surprised and stuck with a full year subscription! There is also no where in their site to cancel your subscription, I have contacted them them through email to cancel it and retrieve the subscription that I don’t want to use, and I am still waiting for their response!.Version: 4.1.7398
✓ LogMeInToo difficult to use on n iPad.Version: 4.1.9077
✓ Requires subscription service after 14 days.Nope..Version: 4.1.6694
✓ App works, company greedy & dishonest. Go to zoho assistUPDATE: we switched to Zoho assist since we were not willing to be taken advantage of and go from $300 to $1000 to $1200 to $3,500! Good riddance LMI, we will not miss you. Invoking such outrage and emotional dissatisfaction is only bound to hurt a company. As they says; negative feedback spreads like wild fire, certainly when you take advantage of a others in such way. I do not think I have been taken advantage of this way by any other company. This company is the reason that people must not trust advertising. Lure you in with a free offer and then quadruple the cost of the product and since you have so many devices, it is impossible to move away from it. Btw, no partial refund, who does that? Yearly subscription and they will not refund you when you cancel two months in!.Version: 4.1.7336
✓ The service works fine mostly, Too expensiveOn the basic plan you only get two computers to access and for what you have to pee annually I think it’s a poor value you also cannot access network attach storage on the file transfer function as well as some software will not display properly like Drobo, or some versions of Internet explorer through the terminal window.Version: 4.1.7398
✓ Priced out 💰➡️🚽Logmein used to be one of those companies that you'd have only good things to say but this is no longer the case. They’ve made clear efforts to shake off individual users and focus only on business users. Thankfully we have better options these days like Splashtop who gives you same functionality for $100/yr. I’m guessing the LogMeIn reviews are either from a PR firm hired to boost the company’s reputation, LogMeIn employees, or business users who are passing the expense on to their employers because no sane person would pay $350/yr for something that can be done just as easily and far more affordably by using a competing product. ALL of the LogMeIn services are WAY overpriced!! People like me that paid astronomical fees out of our own pockets for something we've already paid for many times over are NOT happy. When I voiced my concerns regarding the ridiculous pricing with their customer service they tried selling me this spiel that the costs are justified by their "active development" and R&D. Yeah, everyone else does the same thing and yet they manage to stay competitive with their pricing so what’s the problem with LogMeIn? $350 annually is robbery. 😳😡👎 Like most people, I know they don't care and don't even read these reviews so we're all wasting our breath..Version: 4.1.9077
✓ Buggy on iPad Pro - not as refined as the MacOS appThe files transfer part cannot be used as you cannot access the folder transferred files are saved to outside of LogMeIn. The login screen doesn’t work correctly with the saved passwords screen - you have to try two or three times before it appears. The desktop control is fairly unresponsive unless using ‘Bluetooth’ mouse/ trackpad - the ‘direct; mode is unintuitive at best and does not respond well to a mouse click operation, instead just moving the cursor position. Navigating to another app for a short period means you will be logged out..Version: 4.1.8766
✓ Way too expensive for prior App purchaserAs someone who made the $30 app purchase, I’m disappointed that the access via that program is gone. Now they offer a full subscription priced at about $350 a year. For someone who used this app to access a relative’s computer or occasionally accessed a work computer this price is way too expensive. I did sign up for the 1/2 price discount on switching over from the $30 app but at $350 a year I won’t be renewing. If they come up with a cheaper program I might consider it. But not at that regular price..Version: 4.1.8222
✓ Ridiculous Price HikesThe app itself works well. I’ve been happy with it for almost 10 years. It was free for a long time, and now it’s been increasing 100USD per year every year since 2014. $350 for individuals??? The features you get are identical to when it was $150 but I should just pay more and more and get nothing extra? No thanks..Version: 4.1.6308
✓ Horrible software for Mac users. Run away!It truly seems LogMeIn could care less about our problems. I have never been able to confirm nor do I think they have more than one person that is Mac centric working at this company. If that! They certainly don't mind taking my 3 to $4000 each year but I can't use the stupid Mac Desktop or iOS apps to login to 22 Mac computers. 13 are mine as well others I support... The only way to get anything done is to never let these computers monitors go to sleep. These are expensive computers and as soon as I lose one monitor I'm going to sue this freaking company for not fixing this **bleep** problem. The right thing to do would be for them to admit defeat and quit supporting the Mac & iOS platforms. Apple remote desktop, team viewer, slapshop have no issue with this. LOGMEIN could fix this if they wanted to… They just don't care. Too big… This problem has been going on forever and it is well documented. This company makes me absolutely sick. I hate LogMeIn and their garbage software (for Mac users)..Version: 4.1.9077
✓ Was brilliantThis was a great app - or the now discontinued Ignition app. But with the increases in service costs it’s no longer worth it. Great shame. Look for other options..Version: 4.1.6308
✓ Pure scumbags run this companyAt a time when working remotely is vital to the workforce Logmein has once again proven they could care less about their customers. I once subscribed to their service after it went from being free to a paid subscription. That was fine as it was a valuable service to me although I went from access to all my computers to only 2. That was ok as they promised the app, which I paid $30 for at the time, would always be free and give me access to all my computers. This was great until yesterday when I opened up the app to find all my computers had “restricted access” and I would once again be subject to their subscription fees in the hundreds of dollars per year. I thank my lucky stars I had already started using jump desktop as the feature set destroyed everything logmein has to offer, which as of 13.4 iPadOS, supports full generic and Apple mice, trackpads etc. Adios Logmein you guys really take the cake for scumbaggery!.Version: 4.1.8222
✓ Free trial??!!I wish there wasn’t a free trial just some limitations to the free version.Version: 4.1.6308
✓ You'll Lose Me as a CustomerI use Logmein, which is a great remote control Application but as soon as you require Annual Subscriptions of $65, you'll lose me as a customer forever. Please reconsider!.Version: 3.5.2930
✓ Room for improvementWorks pretty well but has one annoying flaw. If you run this in the background for more than a few seconds, your remote session is automatically timed out. So it can get annoying and means that you basically can’t do anything else on your iOS device while you’re using this app. I’m not 100% if this is the fault of iOS or the app itself. On the plus side, it does work consistently when you’re actively using the app..Version: 4.1.8356
✓ What a rip-off!!When you pay $30 for an app, you don't expect the company to turn around an charge $65 annually. That is just greed!!.Version: 3.5.2930
✓ It's good but...It's pretty good, does what it says but... If u have two screens, it will only show u one screen (marked as the primary screen). This is very inconvenient for me since the start bar, task bar and all my icons are on the 2nd screen, the way I like it. So at least for now, I can only interact with things I may have happened to leave open on my primary screen..Version: 3.0.720
✓ Pointless AppTo connect to your pc you have to pay money.Version: 4.1.8766
✓ Log me in is greatThis app works good. Easy to set up and connect. It would be good to have my mouse and finger options work the same but for what I need this for it works ok. No problems on connection. The finger mouse is ok but if you have a bluetooth mouth teathered to your iPad it's even more accurate. Now I can leave the office and still access those files if I need to..Version: 3.0.832
✓ Good Product, Terrible UpdateI have used this product for nearly a decade in some form and this latest iOS app update is, in my opinion, overly and unnecessarily complicates once easy tasks for no apparent reason. System-to-System transfers are now so unintuitive, that I, a systems engineer, had to go to the knowledge base at LMI to see if it was still possible to do in the app. Even the selection of files and folders for moving or copying is now complicated by first having to select an option from a dropdown before making your selection. I get improvements in GUI and flow, but I for the life of me, can't understand these changes. Seriously, why the need to over-complicate the most simplistic and intuitive tasks this app once had as a strength over TeamViewer?? The reason I don't use TeamViewer just became the reason I may look for an alternative to LMI. Please fix this by reversing course and reimplement the older, more logical flow you once had..Version: 4.1.7941
✓ PoorONLY HAD TO DELETE AND REINSTALL APP 3 TIMES TODAY !!! Same old BS ... version update but don’t fix problems ... this weekend alone had to DELETE and REINSTALL APP at least 6 times .... it’s 5AM 3 time using app today ... guess what ? DELETE and REINSTALL APP !!! See it’s going to be another long weekend ... it’s only Friday night and I’ve already had to DELETE and REINSTALL APP to use .... I’ll keep updated as to how many times I need to do this weekend AND AGAIN (need to use but first must DELETE and REINSTALL to use !!!) As usual ... need to use app for the first tome today and guess what ???? DELETE and REINSTALL to work !!! Have had to use this app twice in 30 min ... EACH TIME DELETE and REINSTALL ... guess that’s norma ???? If you enjoy having to DELETE and REINSTALL apps whenever you need to use the , then this app is for you 😄 SEE IT’S GOING TO BE ONE OF THOSE WEEKENDS ... have to use the app 2 x’s so this weekend and so far have had to DELETE and REINSTALL this app TWICE ! ... keep you updated Only had to DELETE and REINSTALL 6 times this weekend ... only when I need to access quickly do I need to DELETE and REINSTALL Can't explain how irritating it is having to delete and reinstall:( GOOD NEWS ... have only had to delete and reinstall 3 times in the last 6 hours .... oh well !!! LOTS OF FUN AGAIN THIS WEEKEND HAVING TO DELEAT AND REINSTALL APP WHENEVER I NEED TO USE Nothing like having to delete and reinstall whenever you need to use the app !!! THE PAST 24 HOURS HAVE HAD TO DELETE AND REINSTALL APP EACH TIME IVE NEED TO USE .... FRUSTRATING!!!!! Another weekend of deleting and reinstalling this app .... very irritating!!!! CANT TELL YOU HOW FRUSTRATING IS IS HAVING TO DELETE AND RE-DOWNLOADING THIS APP IS !!!!!!!!!!!! App works great when it's not frozen. Have to delete and reinstall app at least once a week. Very frustrating! GOOD NEWS !!! Only had to reinstall the app twice today. ... Weekend is almost done (and only had to reinstall app 4 times) I'm excited weekend just started and of course time to delete and reinstall app let's try to guess how many times I need to do it this weekend ... getting to really hate this app have to delete and reinstall every time I need to use !!!! NO WORDS CAN EXPLAIN HOW FRUSTRATING THIS APP IS ONCE AGAIN HAD TO DELETE AND REINSTALL 4 TIMES IN THE LAST 6 HOURS .... can't tell you how frustrating this app is !!!!!!!!! .....Version: 4.1.7879
✓ Way way wayyyyyyy OverpricedLooks like Log me In was bought out by Microsoft or another corporation, that is just trying to collapse the customer base. How else could these ridiculous prices be explained? $160 a year (50% discount) for 2 lousy computers?? What a rip off. Retarded that people will pay this for something so basic..Version: 4.1.8025
✓ Bait and switch.Paid for this app and now forced into a subscription model at more than 100/yr. and now forced to pay again with less than a week notice. Going to teamviewer or splashtop. Poorly done people..Version: 3.5.2930
✓ Angry customer!!!!I paid a fortune for their Ignition App a little while back and now they are telling me they are removing it and I have to use this free app which doesn’t have all the features of the version I paid good money for. Ignition for reference sake was one of the most expensive apps in the App Store at one point. Now they try and pass this app of as the same when it’s clearly not. I am not impressed and will continuously give this app bad ratings until they resolve the issue..Version: 4.1.6308
✓ Great but now large subscription costHave been using LogMeIn for years and really great for occasional access to my home Apple iMac. After changes last year was still able to use this without subscription but now I will have to end using it as I am not willing to pay £300 per annum for occasional use. Sad, as it has been really good..Version: 4.1.8222
✓ Wouldn't let me log in againApp worked brilliantly connecting to my Mac through my iPad4 till I quit LogMeIn on my Mac. When I reopened it, all login/power buttons were greyed out! Couldn't seem to find any obvious solution on the web so I downloaded the app every time I wanted to use it to reconnect. Very irritating! This was fixed after I shutdown my computer overnight and turned it on again. LogMeIn also disabled the sound on my Mac after I played songs in iTunes on my Mac through my iPad. To turn the sound back on, on your Mac, go to System Preferences; Sound; Output; and manually change the device for sound output from LogMeInSoundDriver to Internal Speakers. I've wasted many hours working all this out so I've given it a low rating despite the program working ok..Version: 3.2.1193
✓ Not good shutting it off with no noticeWay to go logmein. I've used your services for years to help family and friends as well as implemented your commercial offerings at every place I've worked. Now I need to find a new solution. Thanks for the ultra short notice period!.Version: 3.5.2930
✓ Stopped WorkingAfter years of use, the application stopped working and tech cannot seem to fix it. They have been working on this for 6 weeks. There call me via a bogus phone number and want me to change my password. Seems very shady. I tried to cancel my subscription but I couldn’t because the credit card they have has been cancelled and I don’t remember the number. I guess they will find out when they try to charge me for next year. At best, it was a clunky app that convinced me to use it sparingly. I found a better method of connecting to my office computer. I advise you to do the same thing before buying this..Version: 4.1.8766
✓ When you need it most...You open the app to find it has locked you out with a demand for a subscription account. Thanks a lot..Version: 3.5.2930
✓ Used to be freeI used this app for many years to provide remote support for my parents. I hadn't used it for a few months and today when my mom called with her latest computer emergency it says I have pay $200. Good bye log me in. Nice knowing you..Version: 4.1.5863
✓ RIP off. Paid for app once and now demands more for same serviceDon’t trust this app. Every time you buy a service they change the subscription and charge you more. A really devious piece of marketing or a full on con... you decide?.Version: 4.1.6308
✓ Terrible renewal experienceI abruptly, and without warning, found that I could not log in with LogMeIn. I had been able to use it 3 days earlier. The link within the app was supposed to give me a way to renew. It instead gave what was useless information and did not let me renew. The upshot was that the account was apparently lost. Customer service could not find my account, except from 2018. I finally found a way to renew again. After doing this, the account info for the remote computers had been lost. Awful experience all the way around..Version: 4.1.7159
✓ Too ExpensiveSubscription price has been doubling every year with no signs of stopping - ridiculously expensive now. I thoroughly recommend Splashtop - much better pricing and customer service.Version: 4.1.7398
🙂 LogMeIn Positive Reviews
LogMeIn works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact LogMeIn.
⛔ LogMeIn Problems
