CARFAX - Shop New & Used Cars Negative Reviews

CARFAX - Shop New & Used Cars App Complaints & User Negative Comments 2024

CARFAX - Shop New & Used Cars app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using CARFAX - Shop New & Used Cars? Can you share your negative thoughts about carfax - shop new & used cars?

CARFAX - Shop New & Used Cars for Negative User Reviews

✓ Plagued by bad sellersThis app was created with a purpose and if used for that purpose it would’ve been great. The reality is that EVERY single dealership or seller on this app is a fraud or scam or lying or bait and switch. You will NOT find an honest person on this platform. I’ve wasted too much time trying to work with sellers (spoken to over 70 sellers in my research), only to be met with different terms upon showing up to their physical site. It’s a shame, these idiots ruin car buying for people. Don’t even bother, the sellers and their shady tactics have destroyed this app..ByzonGongeezoVersion: 6.11.2

✓ Search engine incapable of selecting multiple criteriaWhen searching for a used car, whatever route I take (body type search, make/model search) I run into issues. Specifically when trying to adjust the filters. Every time I adjust price, mileage or features, really anything that you could, I am met with a error message stating that my search is invalid and I must adjust the criteria. This doesn’t just happen to me selecting multiple criteria possible, this happens even when I adjust just one of the many criteria that can be adjusted. Although the other features on this app remain a invaluable assets, searching for a car is practically useless here..Distraught PenguinVersion: 5.32.0

✓ It’s nice but it could be betterThe Carfax app is OK for what it is now but there are some bugs that could be fixed. An example being that sometimes when scrolling through the vehicles I find that some of the listings have the incorrect picture and when I click on the listing the correct picture shows up meaning that it’s a bug in the app. The app also seems a little bit outdated I believe the aesthetic of the app could be a little better just for an easier user-friendly navigation. Device: IPhone 13 with IOS15.MynamesdianaiVersion: 5.22.1

✓ I would not recommend it!!!Came to one of the offices to get the car at the appointed time. reluctantly told to wait, did not offer not to sit down anything. CarFax does not care about customers we immediately realized. then a strange man came and said «you have brought too little money», because the price will be higher and you will have to repair the car yourself. the cars are higher than in other places we still have to repair it! incomprehensible office without signs, very difficult to find them, no parking. is a 100% scam. do not advise CarFax!!.Mercedes_6.3Version: 6.10.0

✓ Not entirely accurate, needs improvementI selected no accidents for a filter and simply browsing through the photos, clearly the cars had damage on them from accidents. So not very well maintained database. Also the search area is not very accurate either. I selected less than 50 mile search radius from my community and it is showing cars at more than 70 miles away. Point is that the search criteria does not work very well. Also, why list cars that are sold already? That does not make sense..DhdjdhxuajxjcjdjVersion: 4.12.0

✓ Half the app doesn’t workEvery time I go to filter my search and error pops up. The home page always comes up with zero results so I have to take 3 extra steps to get to a search. The year, trim, color ect filters show up blank. Anytime I add or take away a filter it comes up with an error even tho I can still search for a specific car with limited filters. I tried deleting and reinstalling. Updating, nothing see to work. App would be great if it wasn’t broken. Been like this since I got it a few weeks ago..Space Panda69Version: 6.10.0

✓ Excellent App / Horrible on iPadsI would gladly give this five stars if it was formatted for an iPad. As it stands now, you are much better off going to CARFAX on a web browser than using this app on an iPad. It looks horrible. What is especially sad is that it could be so much more useful for car shopping on an iPad than it is on an iPhone, because the iPhone formatting is very condensed (which is to be expected because they have relatively smaller screens). I am happy that the separate myCARFAX app does have formatting for an iPad. It looks and works great! I wish the developers would use that success to turn around this app, which iPad users should avoid since a web browser works/looks so much better..ElviteVersion: 4.10.0

✓ Don’t expect timely access to reports. Waste of $85Was in the market for a car and wanted vehicle history report. As with all good car deals, they don’t last long, so I needed the report ASAP. I purchased 5 reports for $85. Money was withdrawn immediately but I didn’t have access to reports right away. I emailed customer support to see what the hold-up was. Not only did it take them a week to respond, which I think is unreasonable for customer support, but the reports weren’t accessible for an entire week too. Had to rely on Autochek instead, which provided immediate access to reports. Purchased a car after using Autochek and no longer needed CARFAX, but now I can’t get refunded for the $85 because Apple has identified CARFAX report purchases as a non-refundable purchase. Seems quite convenient for CARFAX. Very disappointed that CARFAX can’t do more to refund my money. Therefore I can not recommend their services and will be going with Autochek in the future..A disappointed ErikVersion: 5.1.1

✓ CARFAX app could see a bit of workWell I know that says the Carfax app is good as far as displaying what you request but I can’t seem to find a way to type in what I’m looking for. I may not know the name of a car type and it’s counterparts but I have to put that in directly in order to get access to seeing all vehicles I would like to be able to just see all vehicles that are listed and available instead of having to choose specific cars only I would like that option as well of course.Amberli GrajVersion: 5.16.0

✓ They lieYour search filters may as well be suggestions for APT because you get what they want you to get. I have deleted this app numerous times and downloaded it again and again thinking I had made a mistake but it’s not mistake when you describe a vehicle with a sun/moonroof in your filter. The same feature is in the description but nowhere in any picture is there a sunroof/moonroof. I have found this app to be a total waste of time with exception to all the dealers and car lots they sell your info to, or it’s probably in the small print to use their app. It’s not worth the space it takes up on my phone so this is the last time I will delete it, forever..Annika HoffstatiansVersion: 6.14.1

✓ Expected BetterWhen I downloaded CARFAX for the first time I had very high expectations, but I was clearly wrong. When you go to search for a vehicle it will not let you search by price, you must put in a body style, and when you put in more than one it will not allow you to save the search. After I found that out I waited for an update and since then a few have came out, but there is problem, every time it does update the app would crash. Eventually I gave up with CARFAX, there are much better apps out their and I strongly do not suggest you waisting your time on this one..Sasquash BiterVersion: 5.16.0

✓ BewareI purchased a report and the app gave me an error without ever delivering the report and directed me to the area in the app to submit feedback. I submitted feedback and it indicated they would reply soon. After 3 business days and 3 follow ups there were no responses. I submitted for a refund from Apple but they won’t refund in app purchases for this app. I went to CARFAX’s website and submitted for a refund but they claim it is Apple’s responsibility to issue refunds for in app purchases. I’m out $40 and got nothing for it. Don’t use this app. Update: after 5 days I finally got responses from the app and they refuse to refund but will manually run a report for me. Since I already bought a car this is useless to me. Still out $40 and got nothing for it but bad customer service. Still don’t use this app..JjgjhgVersion: 4.21.0

✓ Wrongfully reporting an accident on my vehicleI’m in the middle of selling my car and it was brought to my attention that carfax is reporting an accident on my car. My vehicle has never been in an accident. This blemish is hindering the sale of my vehicle, the buyer is backing out due to the inaccuracies of Carfax. I have reached out to carfax via their guidelines online for almost a week now. I have not received any Correspondence. The customer service for this company is horrible and for them to not have a customer service number that goes to show they are not in the business of dealing with discrepancies caused by them. Has this happen to anyone else? Do we need to contact counsel and start a class action law suit? Alfonso Ron.Ar209Version: 5.22.1

✓ I had high hopes, but it’s unreliable!I had very high hopes for this app. It’s crashed a few times taking valuable records with the repeated failure! I have resorted back to a small notebook for each of my family members cars that I maintain! In response to this review someone has asked me to contact them to see if possibly any of my maintenance records could be retrieved. Other than receiving a standard computer generated reply there has been absolutely no attempt to help retrieve any of the valuable maintenance records that I am lost. I pray I don’t have any serious warranty issues over the loss of my records! I should never of trusted Carfax.!.Men ekeVersion: 5.11.1

✓ App has improved, but still lackingPros: CARFAX has a wonderful database of cars, helping you view many dealerships and used car lots at once. Cons: The share options only send people a link to get the app. The filters button is also not where I would expect to find it. I would think that switching the “back to search” and the filters buttons would make more sense. You also cannot select and copy text so you cannot copy and search the vin. The CARFAX app has made some great improvements, but still has a lot to fix. I would recommend the full site over the app at this time..The taken usernameVersion: 4.25.0

CARFAX - Shop New & Used Cars works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CARFAX - Shop New & Used Cars.