- 92.0LEGITIMACY SCORE
- 94.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
SuperNote Notes Recorder&Photo App Complaints & User Negative Comments 2024
SuperNote Notes Recorder&Photo app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using SuperNote Notes Recorder&Photo? Can you share your negative thoughts about supernote notes recorder&photo?
Please wait! SuperNote Notes Recorder&Photo Facebook comments loading...
SuperNote Notes Recorder&Photo for Negative User Reviews
✓ One star until major improvementsBought the subscription. Thinking I’ll get all the premium features. Nope... features are basic and useless. I downloaded file to email and email link is not supported. I did a rookie move by recording an hour and a half of my clients session and can’t even find recording anywhere on my files. I would like to edit recording and there are no edit features or save to files etc. I am very disappointed. Don’t waste space with this app until a major overhaul is applied. When I wrote to app developers I was replied with a thanks for your feedback email..Version: 4.910
✓ Only get 4 notesYou can only add 4 notes before it tries to make you pay..Version: 4.7
✓ Pretty goodHaven't used for a meeting but good for notes. Wish it was more secure for passwords..Version: 4.7
✓ Glitchy and overall poor functionalityIf your phone does anything (an incoming call even if you don't pick up, alarm, establishes a Bluetooth connection...), the app will stop functioning in various ways whether you are recording or listening. Some of these issues include: it stops recording, stops playing and doesn't hold your place, stops playing the recording and abruptly starts playing music from another app, and abruptly stops playing and starts recording. I have had this app for a while now and originally thought the developer would do an update to fix these issues, but I'm not so sure that is ever going to happen now..Version: 4.7
✓ GGx.Version: 4.910
✓ Terrible customer serviceI have had this app since 2015 with no membership requirements. I made over 30+ very important recordings that been backed up to iCloud. They say they don’t support iCloud yet I have restored this app multiple times in different iPhones over years. I emailed twice on my iPad support because I couldnt make a membership purchase on app through iPhone. With new updates iPhone isn’t supporting the app to function without crashing. I can’t restore recordings, buy membership purchase or contact support through iPhone. Support emails back twice unwilling to help because I don’t have a paid membership that I can’t even purchase. I used to love this app and it was super reliable but if I truly lost all my recordings that I worked on for years because app won’t work with apple updates then what a waste. Utterly disappointed with customer service and the app not even most reliable recording app is trustworthy..Version: 4.910
✓ Sending by email doesn't workI recorded an hour long meeting, but cannot email it to myself. The draft message shows an attachment but when delivered the recording is completely missing. This is key functionality that doesn't work, and really limits its usefulness without it..Version: 2.0
✓ Mo customer supportI purchased this app a long time ago and recently had to get a new phone, and per Apple, I cannot use a backup because there is a bug in it, so I cannot get my paid version back. I have sent emails to customer service through the app and the website but the only response I received was “customer support is only provided to premium plan customers”. I AM a premium plan customer but I cannot access it because there is no login, the only way to get to the info back is through a backup. I just need my purchase restored on my new phone, but unfortunately customer service is non existent..Version: 4.910
✓ Good tool thoughI didn't use it yet, but, it is an useful tool for student.Version: 3.1
✓ CrashApp will not start, crashing immediately after start.Version: 4.910
✓ Better than notesI use this app more than notes, it's format is a lot better. The only thing stopping me for given it five stars, is you can only use four pages. Otherwise you have to buy/ download the full version..Version: 4.910
✓ Force Closes on iOS 16.5 IPadUsed to work but now simply force closes when I try to open. Allother apps have been closed and the app shows as the most up-to-date..Version: 4.910
✓ TOO MUCH HASSLE!I used this app to record voice notes of lectures so I could study during my long commutes but this app was a pain. First, your recordings will save in AIFF format which you’ll need to convert if you want to listen to your notes using any other sound player. Second, they used to have multiple options for downloading your apps to your computer (so that u can free up space on yr phone) but recently removed Dropbox & changed the email settings so that there is an error message every time you try to share your files. It says there is “no email on file” but does not have a clear place to save an email address to your app. Checked support and there was no help there either. The only other option is web sharing which is time consuming. I’m glad I tried out the free version first. Oh, & if u use the free version plan on downloading yr files frequently, as there is a limit to how much u can keep on their app & it’s fairly small (about 19 minutes)..Version: 4.910
✓ 3 free entries, then pay $$$Terrible app, very little is free. Voice clips are in .aif format, so you need to convert if you want to save them and play anywhere. I’ve deleted app and saved files to start again elsewhere..Version: 4.910
✓ Had so much promise!Have only used this app once, but I was very disappointed. It was glitchy at first and closed on me, but once open it appeared to be a very nice app, however after sitting and recording lecture notes for 20 minutes I went back to listen and realized it had only recorded the beginning and the end when the device was active. Wasted my time, should have used the recorded app in utilities instead!.Version: 2.0
✓ Recordings are not recorded.Made several recordings, app seemed to work - it showed the red bar and the timer ran. Go back later to listen and there is no way to play them back! No play button no recording to speak off! -2 recordings are not saved. This is the basic purpose of this apps existence and it can’t even do that. -2 cost for a basic audio memo app is unreasonable. A working version already comes with my iPhone, and I actually works. Yours should only cost just enough to justify the pretty interface. -1 wish I could take another star away for losing all my recordings..Version: 4.910
✓ Ok I guessIt works.Version: 4.7
✓ Don’t bother if you upgrade phoneI lost everything..Version: 4.910
✓ Does not deal fairlyBe warned: almost all the positive reviews are do not apply to this version of the product. I *purchased* this app several years ago. When I had to update I lost 3 years worth of files and now this is a pay -to-play subscription app. So I have to pay again as to rebuy the app as a pricey subscription and get my files back. Before leaving this 1 star review I responded to the “having problems, email us here” email address that the new management lists in the description of the app on the App Store. I got an automated email saying they only support premium customers by email..Version: 4.910
✓ Hiccup of this notebookBiggest problem is missing undo key or command / or save Because with new OS it’s easy accidentally delete selected text without possibility to return back There is missing search if you looking for a word or sentence in notes.Version: 4.910
✓ No longer supportedIt used to be great, but now it’s so buggy have to keep closing and reopening when it crashes. I did contact support, but it was a total waste of time! The latest version history says it’s five years old which says it all..Version: 4.910
✓ BewareI bought the lifetime version of this App and at first it worked ok. Then it failed. It refused to open and no amount of restoring my I pad from the i Tunes back up would give me back my lost recordings. The so called help line from the manufactures provided no solution expect the suggestion that I try the back up route which did not work. If you have valuable recordings and suffer the same fate as me you could up,the creek without a paddle. Please beware this app is not flawless..Version: 4.6
✓ Quit working zero supportIt was good while it worked. Quit working and has a lot of important lectures on and can’t get any support. Don’t get it..Version: 4.910
✓ A little disappointedWhat I like best about this app is I can come back to previously recorded memos days later and add to the recording. But what I don't like is I am unable to open when I download or save the file from my iPad to my desktop. The file is not recognised????? Which means I can't edit or burn to cd..Version: 3.5
✓ Great app, yet not transferable 1 device to anotherI like everything about the app except I had to purchase another license to use with my new iPad. You would think it should be transferable, but it’s not. I had to spend another fee to get it on my new device. I also don’t have the ability to transfer from my old device to my new device. that’s my only critique for the software creators and those who are charging us money for what we’ve already purchased..Version: 4.910
✓ Needs a save to file buttonI wish it had a save to file button to make it easy to record different people one after the other without having to stop to check notes then send. I dont wanna have to send before its been checked. Takes too long and the next person you want to record is now left waiting for you to sort the apt out to record again. Other than than love this concept.Version: 3.5
✓ App not updated in yearsApp has not been updated in years and no longer opens as of IOS16.9.3. All previous notes and recordings are not accessible..Version: 4.910
✓ It's ok would be better if....Average App however if you can two features I'm willing to provide a higher rating. Add a button to rewind back 5 seconds of the recorded message. Extremely helpful feature if your trying to creating documented minutes..Version: 3.5
✓ App shuts down since IOS updateI have loved this app for years and years… But when I did the most recent iOS update, I can no longer access this app. The app opens and I can see all my notes and files but the minute I click on them the app shuts down. I have logged back in and went to the Health screen, and as soon as I write the description of my issue and hit the next button, the app shuts down. I have searched and searched for customer, service, phone numbers or email addresses to find out what the problem is and all without success. I am very frustrated because I have a lot of important information stored over the last seven years and this app does not back up to the cloud apparently. If anybody can help me with this, I would greatly appreciate it otherwise the last seven years of my life storing my stuff in this app is a failure. Also, I see if they have not updated their app in four years and that is simply a failure to its consumers. Please help!.Version: 4.910
✓ SuperNoteDepuis la mise à jour de mon téléphone IOS16 l’application ne fonctionne plus.Version: 4.910
✓ Do not record anything important on app...I had recorded my midterm on the free app and decided to upgrade because the app in itself is quite good, but once I upgraded all my lectures were gone! Deleted. I couldn't get them back and the app never stated it deletes files once upgrading which is completely ridiculous, also the app does not synchronize ur lectures if u want to transfer them or lid them to the app and it does not use iTunes cloud so if u saved ur lectures or any recordings through cloud u won't be able to upload them. U have to transfer ur files directly to ur computer through a share button on any recording u do. This is annoying and time consuming. If they fix this feature and just allow u to use the cloud to save and upload ur past files especially when getting a new phone we should be able to upload with ease the. This would be a great app but it isn't. Be warned read the help settings if u plan to get a new phone or it breaks because if u have something important saved, u won't get it back. I'd give this 5 but this huge flaw gets it a 3 the sound is good btw and I saw sitting in an auditorium so I'd recommend it..Version: 4.7
✓ Beyond ANGRY! UPGRADE CRASHED TOO!!Only putting 1star bc it DID ACTUALLY WORK IN BEGINING... other than that -1 ...At FIRST ..great loved it .. so I upgraded!!! Which gave me some additional options not many!! "I "lost" those "perks" very quickly.. and received an option to upgrade!!! ..I just let it go and went on using it as normal ..then one day about 5mos ago!!! I desperately needed a "secure piece of information at my fingertips" what happened when I ATTEMPTED TO OPEN THIS "handy little device??!! 😡😠IT FROZE .. COMPLETELY BLACK SCREEN ... all my personal IMPORTANT information.. PASSWORDS PIN NUBERS PICTURES NOTES...ETC.. GONE ... FROZE BLACK SCREEN ... And it's been that way ever since!!! I am beyond livid and obviously had to change everything! I LOST ALOT! But honestly even if I just had one lil reminder note on it or a cute lil quote and it literally didn't effect several aspects of my life ITS STILL BROKE ITS STILL FROZE ITS STILL NOT BEING ADDRESSED!!!! So do yourself a favor and jot down notes etc the old fashion way.. on a piece of paper.. I PROMISE YOU.. YOU HAVE LESS OF A CHANCE OF LOOSING THAT THAN YOU DO USING THIS APP!!!!!.Version: 4.7
✓ Good app but pencil cannot be used for iPad Pro usersLooks like it has some great features in terms of nice layout, easy simple navigation but I wanted to be able to write quick and easy notes with Apple Pencil. If this were possible (or if it is, was easy to locate feature) it would have got four stars..Version: 4.7
✓ Important Recordings of deceased relatives DISAPPEAREDAfter using this app for years, for everything important in my life such as doctors appointments and most importantly to record important family history, some kind of app update made them disappear. I am devastated by this and can get no response to my inquiry. I will make it my personal mission to warn everyone I know and on all social media outlets, to RUN from this app. I have received no response to my inquiries for assistance. The app functioned wonderfully for years. I now have YEARS of missing recordings. I don’t care how well this app works if ultimately the app, nor it’s developer can be trusted..Version: 4.910
✓ Hey!Can’t get it working properly! No voice recording!.Version: 4.910
✓ Great until it crashes repeatedly and loses the audio fileI use paid version on both ipad2 air and iPhone 5. Device in airplane mode as any interruption will mean losing live audio file forever. Most recent version on iPad keeping crashing after taking photo which also results in lost audio recording. Notes are fine. It also defaults back to first "project" when opening back up so you may add new notes/audio/photo instead of newest project. Need to stop app crashes for it to be 5 stars..Version: 4.3
✓ Has Started Acting GlitchyI've had this app for quite some time now on my iPhone 6 and it was working fine up until about a month ago. Now once I open the app with my password, after I've entered whatever info I want to, once I go away from the app and come back to it, it asks for my password again as it should, but the virtual keypad changes to a different keypad and when I try to enter the password it will not let me. I have to power down the phone completely in order to be able to re-access the app. Other than that the app was working fine but now this is a major problem..Version: 4.7
✓ Don’t waste your moneyI would give zero star I could. It’s very hard to write with Apple Pencil. I downloaded this app because of all the good reviews. However, it only turned out that this app is not very Apple Pencil friendly. It reacted very weird, which is not what my Apple Pencil does on any other note app. Also, it doesn’t allow you to import PPT from your blackboard to this app. The only thing that is alright is the recording part. But it is not worth paying almost 20 bucks. I emailed the help center for tech support, but still waiting for answers. Please save your time and money. There are tons of better note taking apps out there and are much cheaper..Version: 4.910
✓ MissLost all my recordings now as app will not open.Version: 4.7
✓ Scam - stay away from itDon’t waste your time with this app, it allows you to add 4 notes and then forces you to buy the premium version - pure garbage!.Version: 4.910
✓ SupportWhy aren’t you supporting this app.Version: 4.910
✓ App crashed not updated no response from developersI have been using this app since it’s inception. I also paid for the premium upgrade in 2018. I can no longer access any of my data as this app has not been updated by the developers and they continuously ignore multiple requests for support. The app developers don’t seem to care about any of us who have been using and storing data in this app for years as they now have multiple paid fitness apps. And unfortunately all of the data stored in there is not stored in the cloud as this is not a cloud based app. This app crashed and was no longer supported suddenly and unexpectedly with no warning to those of us using it when iOS updates from 14.0 onward were automatically done. One day it was fine and after an update no longer useable. I have repeated emailed the developers to no avail as to how I can access all the data I had stored in this app. It is beyond me how people like this stay in business when it is apparent they they don’t care about people but only about their financial gain. I wouldn’t support any of their fitness apps because who knows one day they will work and the next day they won’t..Version: 4.910
✓ Transfer files and lecturesI bought new I pad, You can’t transfer the files from old to new IPad (to same App).Version: 4.910
✓ Pen...If you could make a stylus work with a wrist guard and allow to save to folder you would be ahead of the game. Everyone else wants to save in the cloud. Most business doesn't. Thank you.Version: 3.5
✓ Basic at bestVery basic app, no support for pencil!.Version: 4.910
✓ Recording DisappointmentAlthough this application as a good amount of organizational elements and note taking capabilities it main function of recording is poor. The interactions with an iPhone cause this application to cash and permanently lose your recording. If you find yourself recording an event and a friend calls you the recording session has ended and boom your recording is lost. If you have set the passcode function and the screen saver function kicks in upon unlocking your phone the applications keyboard covers the applications password enter screen and you are left to swiping the application away and with it goes your recording. So if you have a device that doesn't do anything else but act as your recorder I wouldn't buy this application because there are more effective applications out there..Version: 4.7
✓ Good appGreat app but if a real pain if your listening to yr notes and the phone rings, no way to stop it.Version: 3.5
✓ Loved the app!I have used SuperNote for 5 years. I keep photos and notes for all of my kitchen remodels. Works great and I can email the whole note to my office or to a subcontractor. Yesterday the Apple Store had to reset my new iPhone 13 back to factory settings. Due to a software glitch. They backed everything up to the iCloud. But when the phone restarted and I reloaded the app, none of my 30 files were there. I also have this app on my iPad. But the two are unable to sync. The program was never written to connect the two. I would like to know how to get my files back from the iCloud onto the app. Any ideas ?.Version: 4.910
✓ Don’t trust this app.I bought the premium version of this app. a long time ago. I have all my information inside the folder and one day the app is not opening anymore & I been emailing then for a long time now & I haven’t get a response. I lost all my information. So..don’t trust this app..Version: 4.910
✓ If your information is important to you Don't buyIt is a good application it has all the precursors to make it a very good one. But. If you accidentally deleted your note or portion thereof. You can not retrieve it. So if your notes are important to you. Don't come near the application. It ruined me. I had all my passwords and sensitive information stored. I lost ALL. I have been destroyed by this STUPID APPLICATION., SO THIS IS A WARNING. READ THIS AND SHARE IT. LET'S GET THIS DEFFECTIVEV APPLICATION OFF THE MARKET.Version: 4.7
✓ Functional app, funny supportThe app serves my purpose well and I was going to go premium. However none of the go-premium buttons work for me (nothing happens after I tap them). Don’t have this problem with any other button in any other app. As a developer I knew to restart my phone and reload the app before contacting support. Their response? “Sorry you need to be a premium member before we can serve you”. Ironic. I genuinely needed help to go premium however was turned down because I couldn’t go premium. What a perfect deadlock :).Version: 4.910
✓ Not enough notes!!I liked the app for a few days probably even weeks! But when I reached the maximum note, I got so mad. It would be better if you could just give us the regular amount of notes. Just like the app notes. And , I don’t really like it how you have to pay when you want to get unlimited notes!!!!!!! 😑. PLEASE FIX THIS!!!!!! And as if this was like a regular like note or reminder it wouldn’t really need a premium thing. I want it so all of us can get for free and basically enjoy this app! I appreciate you trying your best! But it would be much much better if you could fix it. Thank you! 😊. And please respond back!.Version: 4.910
✓ No Dropbox, misleading advertisingYou cannot upload your notes to Dropbox. This functionality has been disabled/ lost. Upload to Dropbox was the only reason I took out a premium subscription, I am disgusted that this is still advertised but no longer works. Be aware.Version: 4.7
🙂 SuperNote Notes Recorder&Photo Positive Reviews
SuperNote Notes Recorder&Photo works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SuperNote Notes Recorder&Photo.
⛔ SuperNote Notes Recorder&Photo Problems
