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ALL.com - Hotel booking App Complaints & User Negative Comments 2024
ALL.com - Hotel booking app received 110 complaints, negative comments and reviews by users. Have you ever had a bad experience using ALL.com - Hotel booking? Can you share your negative thoughts about all.com - hotel booking?
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ALL.com - Hotel booking for Negative User Reviews
✓ App Stopped Working!I’ve used the Accor app to book stays at a variety of hotels across APAC. Overall I really enjoyed the app and felt it complemented my Accor+Silver membership. However, with today (June 8, 2022) update I can no longer use the mobile application as I receive an error saying I must share my third party activities with them to use the app. When I click Continue nothing happens. Also, I frankly don’t want to share that info with Accor or anyone else. I’ve got a over 30 nights booked with Accor this year and will easily hit Accor+Platinum but am seriously reconsidering my loyalty with them based on this..Version: 12.65.0
✓ New app really terribleUpdate: new app really not working well, now I try to cancel or modify my bookings, takes me out of the app and then I get an error message saying I have to enter last name, booking reference number etc to get the booking. Had to ring up to cancel booking. Please bring back the old app, this new one is not complete and much worse. Old app was more clumsy but easier to use. New app is now showing current as euros instead of Australian dollars. There is no obvious way to change this. New app also doesn’t save credit card details automatically..Version: 12.0.4
✓ Good app but poor online check inThe app was easy to use right up until the point of online check in. Firstly it was showing an old home address even though my profile had the correct address. Secondly during the final validate check in stage it will not allow you to validate if you leave the identification number blank, even though this field is not flagged as mandatory..Version: 10.2
✓ Two day stop gapStayed here with the family after a long 21 hour journey, from the UK. Paid the additional £26 for early entrance into the room, which was a godsend. Fan on reception was very attentive along with helpful. Breakfast was plentiful and had everything you could want. The biggest gripe for us, was that we took the kids to the pool at 1.30 as part of a chilling out day before heading off on our next journey. To be stopped at 1.30pm in the afternoon and told it’s closed for a private party that night! The party host was convinced her smile would be more than enough to appease a tired family and two kids who suddenly knew they would miss out completely on it. Firstly, the only reason we booked this hotel was for its pool and secondly any pool closure should be aware to all guests as and when it happens. Absolutely disgusted. We should of been told, it’s that simple..Version: 10.10.2
✓ BugsBooking does not show and does not have the option to see reservation and add manually. Also keeps getting error message on future booking..Version: 12.44
✓ Stay plus is annoying when don’t want to use itIf you have a stay plus night to use it automatically includes it in the search and you have to go through lots of screens to turn it off for an individual room. Would be good to be able to switch it off at the initial search screen like the old app..Version: 12.3.1
✓ Inconsistent and still so disappointedThis app would be efficient and really great if it worked consistently. Almost every time I use it it gives me grief. It never saves my information so I have to put it in every time. It showed double bookings twice. It didn’t cancel a reservation as requested so I couldn’t get my refund. And on and on. I have been trying to use this app for years because I love Fairmont and I keep hoping that the quality of the hotel would eventually be reflected in an equally quality app. Still very disappointed. A loyal customer from Victoria..Version: 13.14.0
✓ I Expect Better from Accor Hotel ChainFrequent hangs, timeouts, meaningless error messages and the app can’t even perform all the functions (for instance pre check in requires a browser). On top of which the apps 24 x 7 functionality appears to be hampered by server outages. Currency selection seems to be almost random across multiple devices and operating systems (specification appears to be device specific and not userid specific). Needs more a lot more time in the oven..Version: 10.6
✓ Cannot select a departure dateThis is the first app that has literally driven me to drink! It will not, I repeat WILL NOT, let me select a departure date. After arrival is selected either the blue arrow to the right or the words ‘departure date’ are the obvious selections. Whichever one you choose, followed by the selection of your departure date results in the arrival date changing. I give up!.Version: 10.6
✓ TangerineMy message is the same as DaBCAD. The booking does not work.Version: 12.34.0
✓ Finally found the hotel.A great price and points too. As well as qantas points. I always find it very difficult to navigate Accor site. As it is to find the hotel I wanted took for ages and it was last viewing site. The hot specials you have ….put all cities under Australia… at least say none available instead of thinking your site is not registering for a person searching..Version: 13.1.1
✓ Manque de professionnalisme TIL’application va bien lorsqu’elle fonctionne, il y a souvent des problèmes avec la communication inter système entre ALL et Fairmont. Les tests d’acceptation sont incomplet donc il y a des anomalies de production importantes. Les informaticiens de cette compagne n’ont pas l’air de se préoccuper des clients usagers. The app is fine when it works, there are often issues with inter system communication between ALL and Fairmont. Acceptance testing is incomplete so there are significant production anomalies. The IT specialists of this campaign do not seem to care about user customers..Version: 13.15.2
✓ App does not hold on to bookingsI have yet to stay at an Accor Hotel, but we have a reservation in two weeks in Paris. I have at least twice entered our reservation number, and the app will pull up the reservation, but when I close out of the app, it is gone, and when I go in again, the app tells me I have no bookings. This is terrible for an app. We will be in a foreign country, and I thought it would be handy to have the app. The app for Hilton hotels works well, so I don’t understand this one..Version: 10.10.1
✓ All new version is a step backwardsSince the update to ALL, the Australian app is quoting prices at Australian hotels to a user living in Australia in Euros, which is unhelpful and difficult to fathom. In addition, there is no information on existing bookings to remind me what room type I’ve booked. I thought it might appear on the “Cancel/Amend” page, but when I pushed on that, the app said it could not find the booking, even though I’d just been viewing it. The old version was much more user-friendly than this flawed, so-called improvement.Version: 12.3.1
✓ Can’t find booking and historyBookings were shown before, and then one day they all disappeared. Tried to resolve with app team but said that all bookings done through fairmont are not shown on the Accor app, which wasn’t the case before. Told me to find reservation code and find reservation that way, which kind of defeats the purpose of a reservation list..Version: 13.11.1
✓ Bookings no longer visibleHey Team, I have had this app for several months and love it - but for the past few weeks I have not been able to view any of my bookings at all (future, past or cancelled etc). Really frustrating as this is the most important part of the app for me. It is downloaded on my Apple IPhone and I am logged in correctly. I have tried removing and reinstalling app several times but no success. Any suggestions? Thank you..Version: 12.25.0
✓ App needs workEven with the December update this app is unstable. Wouldn’t flow through to login after entering credentials and still can’t save profile information correctly. Geolocation doesn’t seem to work anymore, hotspots are very small and hard to hit. And why is it so difficult to store the correct country code for my phone number? It gets more and more unusable..Version: 12.54.1
✓ HorribleI previously gave this app a 5 star rating because it did what it said on the tin. Now it’s so glitchy especially when trying to check-in to an upcoming reservation. Every time you tap on an empty field to enter information, it snaps forward a few fields. Then it constantly says technical error when trying to progress through pages. Payment authorisations don’t go through first time most of the time. It’s actually much easier to use the website now..Version: 10.9.2
✓ RudeI’ve been with Accor advantage plus for nearly 25 years. I used to get calls from someone every year to renew my membership. We became friends on the phone and he used to ask about my family every year before asking me for the renewal. He was such a great guy. Anyway lately for the last 2 or 3 years. We get a lady to call us for our renewal of membership. She was very rude to me which made me not wanting to renew my membership again but after someone else called me and I have renewed my membership with him before she calls me again. This year same lady called my husband while we were doing some work on the computer. He asked her if she can call him back in 15 minutes. Her reply that she has a 100 calls to do and he’s not the only one to call. I told him tell her that you’re not renewing. Anyway she called him again and she was rude again so he didn’t renew his membership after 20 years he’s been with Accor. It took me years to convince him to join and it took one call to cancel his membership. Beside it’s getting hard now to book in hotels specially in holidays and customer services is very bad with Accor. I think this will be my last year as a member..Version: 13.7.1
✓ Some suggestions for the appLots of good info available from the app. Also, it’s great to be able to add a missing stay using the app, but I’ve been unable to find a way to edit that information when I have made an error. Would also be good to use the app to request le club points from a missing stay. Keep up the good work Klktx56.Version: 10.10.2
✓ Bugs galoreTerrible app, the app doesn’t realize it’s an app and makes you goto the App Store and download it when you already have it? Bookings do not show up and have to be put in manually, hotel doesn’t have me as a member have had to sign up 5 times already. Takes ages to load and nothing can be saved. DONT BOTHER.Version: 10.10.4
✓ Love the new App interface but ...How do you change the currency on the App so that it doesn’t display in EUR. I have changed the currency in my profile but when I search for accommodation it is still in EUR..Version: 12.1.1
✓ Not reliable latelyThe app works periodically and doesn’t save information well. Frustrating to complete all information to then get an error at the end and have to redo it. Noticed it’s been off than on lately..Version: 12.77.0
✓ Not family friendly - can find better pricing elsewhere.I’ve paid to be a rewards member, believing that this would give a better experience. This app is perfect for single or couple travel, however extremely labour intensive if you’re trying to look for family accommodation as app search differs to hotel or other sites guidelines ( example app has 3 person max and forces additional room cost - all other sites allow 4 person max) In short all family accomodation is twice the price on this app and the only way to rectify is to call the hotel direct..Version: 9.11.4
✓ Saved cards do not workI have added cards to the app for ease of payment, as a frequent user, and whilst they initially look to be accepted there is always a glitch when coming to make a payment. I can only progress a payment if I manually enter card details in each time. I’ve deleted, redownloaded and signed in and out of the app multiple times with no luck… Basically, the saved cards function is redundant!.Version: 13.23.4
✓ Pretty good - but missing vital feature!Good work. Thank you! It is painful having to leave the app and go to the hotel website for dining options and details though. It used to be available in the app, but lost in upgrades. Also other hotel facilities details not available except out of app and visit hotel website directly. Very inconvenient and annoying. Please make this data available through the app again. Thank you!.Version: 12.9.1
✓ Unreliable app and at times impossible to useAs an Accor Plus member I would love this app to work properly but unfortunately most times I have attempted to use it, the app has failed. On a recent occasion I could see my booking in the app and it had the option to amend or cancel it but the app crashed and said it couldn’t find my booking even though I was logged on and had the booking selected. I had to email customer service to resolve the issue. Several times I have wanted to make a booking but the app has to have a date. If the accommodation is not available on that date the app just says to try another date or accommodation option. I tried about 10 different dates with the same result and ended up ringing the hotels and they had some dates available. Why doesn’t the app show available dates when the chosen date is unavailable. It really is the most frustrating app I have ever used..Version: 12.46.0
✓ Crappy tech all at hotels, crappy app - yay for consistencyI stayed at the Claremont hotel a few weeks ago and given it’s a Fairmont hotel in Silicon Valley it was mind boggling how crappy their WiFi was. I tried to use this app today and also to connect online - a sad flatline is all I could get before I disgustedly gave up. Clearly tech is not their strong suit but in these days one wonders how an international brand can get something so basic so darned wrong!!!.Version: 10.10
✓ Not GoodCurrently does not accept my login data (works on the laptop). Has never accumulated points for dining/ drinks since over two years. Fairmont was far and away better run with better service..Version: 13.2.1
✓ Doesn’t appear to work with iOS devicesTried to use this app on my iPhone and my iPad today. On the iPhone I was able to pull up dates and location but it never gave me info on how much the rooms were. On the iPad when I tried to enter dates and location it just kicked me back to that screen with a message saying “it’s not you, it’s us” and that they’re working on it. As is, this app is useless to me..Version: 12.4.0
✓ Waste of time. No way to contact and report issuesThis app is a complete waste of time. It doesn’t even display upcoming bookings. If I log in on the website my booking is shown so it’s not that my loyalty number isn’t attached. There is no way to contact or drive feedback. Every option which appears you can make contact sends you back to their or written frequently asked questions page. Accor is not the brand it once was. I’m disappointed..Version: 13.12.4
✓ TerribleIn app cannot add rooms they want me to put 6 adults and 15 kids in one room in the app why is this like this.Version: 12.4.0
✓ Bug reports (3)Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays. For some reason not all reservations are visible in the app even though they are in the system with the same name and member number. Adding manually reservation to the app does not reflect on the web site. All together seems that more QA would be a good investment if you want people to use the app. I plan to delete it for the 3rd time since it really does not allow me to do very basic things..Version: 10.3
✓ New app limitationsFrustrating that new app doesn’t allow you to book multiple rooms for same night. I often request 2 rooms for colleagues and I but now this is not possible. It would also be better to be able to request the complementary upgrades through the app, the app enables a quick smooth booking process but restricting these bookings is frustrating.Version: 12.5.1
✓ Can do betterYour loyal members look after your business. Hope you can look after them in return. You can do bit better than once a year sales call to get membership money!! As a platinum member I give more than 30 days business to Accor a year, I think it is fair to expect bit of service. After Simon (vic manager) left, Victorian Accor service has gone down unbelievably..Version: 13.27.1
✓ New APP needs work!Australian user.. extremely frustrating to have to go the the very last step of the booking process to see $Aust conversion rate. I have had limited success finalising the booking via the APP , having to mostly resort to calling booking centre. There is location information but no direct phone number for hotel on the booking page so if you want to make an enquiry for example about children’s bookings or seminar facilities you have to go out of the APP and find hotel website. Once booked, there is a “ contact hotel” button that hasn’t worked for me yet - my requests to confirm email receipt not acknowledged. I’m sure these are all issues to be addressed in the next refresh - just please don’t take too long!.Version: 12.5.1
✓ Unable to see details for future booking and Red hot Rooms suggestionThe Red Hot Rooms tab for Accor Plus members is not very good as you need to put in where you want to go and the travel dates to see if there is a red hot room available. Also when you find accommodation, it doesn’t say when the offer expires or the window for travel dates. The online Red Hot Room was better previously as it listed all available accommodation in each country etc. If this was listed your members could see the specials and plan a holiday accordingly. In regard to the Accor app, some time ago members could see the details of future bookings, ie Queen bed with balcony, breakfast included. Since the last few updates if I click on “future bookings” it shows the hotel and the reference number, check in etc but no specific details of the room booked. This is so frustrating. Why did you remove these details in the first place? If I use the URL the room details show (as before on the iOS). It seems silly to encourage users to use the iOS app when relevant information is not there..Version: 12.65.1
✓ FlawedI’ve used this app a lot for booking Accor hotels with my family but am now giving up in frustration for two reasons: 1. Everytime I make a booking I have to re-enter my children’s ages. It sounds trivial but it gets very tedious and I don’t see why the app can’t remember this or I can’t save it in my profile preferences 2. Everytime it shows hotels in the selection list that are not available or cannot provide a family room. This is despite me selecting the option to only show hotels with availability in the search options. Accor - I’d have provided this feedback direct rather than via a review but the developer feedback link on the App Store took me to your website hotel booking page!.Version: 10.4
✓ BadThe app and the website NEVER WORK. Neither let’s you update your information or add certain items. It is infuriating. I am a multi-year Diamond member and I am ready to stop staying at All Accor hotels due to this and failure to meet expectations on an executive level..Version: 12.79.1
✓ Needs improvementI use this app regularly. It is useful but has some annoying shortcomings, especially after the most recent update. 1) I have 4 credit card registered. Why 4? Because it seems it is only possible to add a card. There is no apparent option to remove an old card. 2) Currently when I make a booking and proceed to payment, I am not given the option of using one of these saved cards. I am having to enter in full card details every time. Not the end of the world but very annoying when you are making a booking every week. Lastly, my account does not record my nationality. Consequently each time I make a booking, I have to scroll down to enter my nationality AGAIN!, and AGAIN! ........Version: 12.3.1
✓ Shoddy At BestThis app could be something great but it is not. I have attempted to use it countless times as I travel often and the majority of the time I receive a message stating the app has encountered an error. I have been able to only book on the app once. It doesn’t matter what country I’m in this error occurs. The Fairmont app was easy to use and extremely reliable. After the merge last summer I’ve been very disappointed in not only this app but the overall trend in spiraling customer service. Get it together, Accor!.Version: 10.10.1
✓ Intégration Apple WalletTrès surprenant que l’on ne puisse pas ajouter la carte de fidélité au portefeuille électronique Apple..Version: 12.59.0
✓ FrustratingI tried booking a room with points and cash but it kept giving me an error. I finally tried reducing the amount of points to use and then it went through. Why allow me to use a certain amount of points and then give me an error. It was just luck that I reduced the points for the purchase..Version: 13.6.2
✓ Disappointing Update Ruins App FunctionalityThe recent updated app has left me extremely frustrated and disappointed. Since the update, the app no longer displays my reservations or order history, rendering it almost useless. Furthermore, the removal of the option to manually enter a reservation number is a significant inconvenience. To make matters worse, the app fails to inform users about important changes, such as when my card number was updated with the upgraded status. I received no notification or email about this, leading to unnecessary confusion and concern. I find it baffling that all these features are still available on the website, but they were carelessly omitted from the app. As a loyal ALL customer, I expect a seamless and user-friendly experience across all platforms. The lack of basic functionalities and the app’s inability to keep users informed is unacceptable. I urge the development team to promptly address these issues and restore the app’s previous functionality. Until then, this app has become virtually useless to me. Disappointed and dissatisfied..Version: 13.14.0
✓ Can’t Edit Personal DetailsThe latest version freezes while loading Personal details on iOS 17.3.1. It’s not an issue on iPadOS..Version: 13.29.3
✓ Credit cards previously used are saved but need to be typed in again for the new booking.Tried booking a room at the Pullman Hong Kong. Logged on with my Accor Gold account, I was only being shown the most expensive suites (USD 550++ per night). When I logged out of the account the cheaper rooms were suddenly available..Version: 12.2.0
✓ Very disAPPointed!Warning.. Since the recent app upgrade it removed my default payment setting (Company card) and charged bookings to my personal credit card. Also - why remove the ads booking to my calendar feature ? Probably the very feature most frequent travellers utilise. Finally - seems more of the hotels are now adding additional parking charges to make up for reduced room rates. Please clearly indicate when your hotels will charge for this - along with the rate. NB. I’ve heard some hotels telling customers even though they have pre-paid that parking a parking space is not guaranteed..Version: 12.0.4
✓ Price now shows price per night rather than total for the stayWhen making a booking, the price shown used to reflect the total price for the stay, but it has recently changed to show a “average per night” price. This is a very odd way to show the price, and it was far preferable to see the total cost of the stay. It seems to be the same on the website too, so it looks to be a conscious decision by Accor to downgrade their customer service..Version: 12.67.0
✓ Future bookings not showingOver last few weeks all my future bookings and previous 2023 ones have disappeared. If I logon via the website they appear. Looks like a bug to me. When working it is fine, but 3 stars until they fix this as quite a fundamental part of the app to me. Update 31/7. An app update came out today but issue still there..Version: 13.14.0
✓ Incorrect info on siteAttempted to book 3 nights at Novotel Surfers Paradise in on 7/4 out 10/4, on a red hit room, showed available price of $360, completed booking, however at payment kept coming up with an error. Tried using different devices, numerous (at least 20) logins. To no avail. Rate is still stating available, rang hotel direct and Accor help desk, both stating rate not available, yet still available online on the app. Very disappointed as a platinum member, and the rate not being honoured, even after screen shooting and sending email photo proof. Eventually booked 2 nights at $240 on the app. very upset with app and service from hotel and help desk.Version: 12.56.0
✓ Please Bring Points Redemption Option to Fairmont!I hope I can redeem my points at fairmont in Canada just like other hotel chains through the Accor app..Version: 12.32.0
✓ Annoying to useDoesn’t feel very user friendly when you have a family of 5. And when you select a hotel it has a circling ring forever before it shows it. Almost feels like the app has crashed. Wish they would update the defaults too, very irritating to keep putting in what you’re looking for with all children ages. Timeout for the app is really short too if you go into another app for 5 mins, it starts again. Seems like they just developed this app for the sake of having an app, not really listening to feedback..Version: 10.10.2
✓ UpdatesHi Team, I think you are missing thinking from the customers point of view. An app which was signed in and working properly has been reset as if the app was newly installed after a recent update. A seamless update is what real companies do if they think about customers..Version: 12.20
✓ Update needs workEven though my preferences are set eg: AUD as currency, the app is once again showing euros. Plus it has lost some of my favourite hotels. And I really do wish that I could go out of the app (without closing) to do something else and then come back in and not have to start again. Otherwise....ok Reviewed again. Same issues plus only half of the details from previous stays, favourites etc. plus. To contact Accor, or change anything, I have to through a browser anyway. If you don’t sort the app out, I’ll probably just sign in each time on my browser. Thanks for nothing really. And again...I cannot use my saved credit card to book on either the app or the website. Neither can my mother..Version: 12.5.1
✓ Accor plus is all about frustration…It’s really sad for me to say this, and usually I don’t leave review but both this app and the website are just ridiculous…. Been trying to book a hotel stay with my stay plus (free night) but it always says somethings gone wrong when I tried to make payment and that’s the same for the website too… now I’ll have to call customer service to make the booking but that will cost me extra $20…. I wondered if Accor purposely made it this way?! Is there anyone who has ever successfully made their stay plus booking on this app?.Version: 12.67.0
✓ Old app much betterNot a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead..Version: 12.1.1
✓ Appalling customer serviceThe app used to be pretty good and Accor was my favoured hotel group. I’ve been a diamond member for years. Recently however booking through the app has been pretty impossible and using points even more difficult. I’ve seen bugs that prevent booking two days on some weekends (defaulting to three without telling you) and caching errors where it remembers some dates from previous searches and booking these. I’ve also had issues contacting hotels directly who don’t pick up their emails or indeed recognise membership customers on arrival . Booked a Hilton this weekend for one night after I could not get in touch with the Novotel I’m staying at for two nights just because it was easier ….!.Version: 12.76.1
✓ Dreadful. Has no memory and isn’t that the point?It takes ages to satisfy it with credentials, even those remembered by two different apps. I had to request new ones and there seem to be two sites that each require different login details. And if that’s not enough... If you need to go outside the app to look something up, and I promise you will need to many, many times times, when you return to the app you have start from zero! Might as well fill in a paper form and transmit that! To find a number to call seems to be impossible. To use a pre-issued membership number is randomly incorrect. The hotels are great in almost every respect and I have used them in various locations on many occasions. Never been disappointed. But the app is diabolical. I mean really dreadful. It is costing them money. After an hour and a half I gave up making a booking and went to a lesser and less convenient hotel..Version: 10.10.4
✓ Membership not recognizedWe are on the road a lot (2 out of every 6 weeks) and when we heard about the benefits of the Accor membership program, we installed the app and signed up. It didn’t take long to achieve Gold status and we’re quickly approaching Platinum. The appeal of this membership was that if we chose to book only with Accor hotels, our benefits would add up. With our Gold status we should receive a welcome drink, a free room upgrade and a few other perks. So far we have only been offered a drink once and the room upgrade was only when we mentioned it. We understand that it is based on availability but it would be nice if the people checking us in would mention it! It would even be nice if they acknowledged that we are loyal customers! It doesn’t encourage us to continue using this service and being loyal to the Accor hotels since the benefits are not what they had promised..Version: 13.15.2
✓ No multi room bookingI used to use this app all the time as a regular Accor user. However, as has been previously mentioned, this new version is very poor. We always need two rooms, and you can no longer do this, you are reduced to having to do two separate bookings. Which is useless if you book one room and then find the hotel is subsequently full when you try and book the next one! As one user has already said, the website is now far, far superior to this shambles. Which is a shame really as the app was our go-to one..Version: 12.0.4
✓ Never worksThis is the worst app. Nothing on it ever works I have deleted it and reloaded and still sucks.Version: 13.20.2
✓ Needs workThis app is good for placing bookings and checking your balance but clicking on most links (member benefits, help, and a couple of promotions) ends up as a broken link that doesn’t work or loads an error message of Page not Found from the website. Please validate your links and bring more functionality into the app instead of relying on the website. Then it’ll be 5 stars..Version: 10.10.2
✓ Accor App has a bug in allowing delete or update of payment cardsHi, I can’t find anywhere else to report this because the link here on your Ap Support Accor does not work, it directs to the main web page. The various most recent App versions are not allowing updates or deletion of payment cards. When attempting, roe message appears stating “Drat something went wrong.” I called customer service and they told me to delete and reinstall the App on both my IOS devices. This accomplished nothing other than wasting time. I hope you folks take this seriously and get this issue fixed..Version: 13.10.1
✓ No connection to MapsFinding and booking hotel was no problem. I find it hard to believe when other apps can access either my contacts or maps, that this app does not automatically connect to (Apple or Google) Maps. Even the text of the hotel address is not clickable or selectable, (no copy-Paste possible), rather I had to write out the address by hand on paper and then re-input it into my Maps app. Are we in 2007? My stay at 3 different Accor hotels this week was fine, but this glaring omission in their app made getting to each property a hassle. I hope it gets fixed soon!.Version: 10.6.1
✓ Terrible customer service, clunky, pointlessThis app is supposed to be for loyal members. It makes you jump through hoops to get points from bookings made for business including uploading invoices and booking references usually handled by work and agents. Why can’t you just submit your surname and dates stayed? Why put the onus on the customer? Especially your supposed VIPs? This is supposed to be a hospitality business!!! Also, I’ve had three stays in a week where I’ve asked hotel reception staff to add my number to the booking and it hasn’t gone through. My nights sand status points have not changed in the app for over a year despite having several bookings with Accor in that time. It’s the most dismissive and pointless loyalty program ever. There’s no special treatment, no friendly service, no help when you have an issue. No contact info in the app, not auto fill to remember regular customers details. And Novotel darling harbour needs to invest in its staff happiness and customer service. I’ve stayed there a few times (not my choice, booked by work). Every staff member is miserable, lazy, and every tiny request is made out to be an effort. By contrast Pullman Adelaide and cairns are amazing. Novotel should take a leaf from Pullman’s books..Version: 13.6.2
✓ Dropped all my bookingsApp for iPhone had been working well, and usefully. Then today, all my bookings have vanished. I can add them in manually, but what a pain..... The iPad app just dropped my most recent booking, so something just isn’t right..Version: 10.10.1
✓ Needs ImprovementThe app hardly ever works when you need it to. Always comes up with an error saying it’s their fault and they are working on it. Have never come across an app with so many issues. Please fix once and for all as this has been ongoing for years!.Version: 12.33.0
✓ Poor experienceApp has great potential but in its current state is cluttered, non-intuitive, and full of bugs. I notice while the app is installed it uses up a lot of resources, such that when I go into the Settings > Cellular the screen is not able to load fully, the spinner just keeps going. As soon as I delete the app the problem goes away. Another bug in your app (and website) is if there’s a typo while making payment, resulting in a validation error, your Stay Plus benefit is no longer available, even if your booking transaction hasn’t completed! If you call up support their response is they’re aware of this issue and try again in 24 hours! Really?!!.Version: 10.2.2
✓ Worst app everCan’t believe how bad this app is. You can’t add anything to your calendar. Can’t check out on it. Messaging doesn’t work. My 8 year old could do a better job. So sad that Fairmont joined this company. The loyalty program is a joke..Version: 12.4.0
✓ Bookings not viewableI can no longer view my bookings. They are available in the app but the screen shows only half the page. Useless!.Version: 12.74.1
✓ Cannot log inLog in is not working….Version: 12.55.0
✓ New app, less featureI’m really disappointed with this new app. It won’t show my future bookings only the ones were booked with the previous app which means I can’t amend my bookings via the app. For reservation numbers now I need to check my emails. App does no longer provide the option to put booking dates/details into my calendar. What was wrong with this function that is was left behind? Card details can’t be saved. When I try to find out what services available at a hotel I can’t check it as I was able to do so with the previous app so can’t even find out if a hotel has a gym or pool or anything else like indoor/outdoor parking. Tried to check the picture gallery of the hotels but can’t put it on full screen. Shame. Hope these features will be available once again with the next update but for now it is pointless to use the app..Version: 12.2.0
✓ It’s okay, improving but still needs some attentionIt nags to turn on geolocate! Would be nice if it had a “don’t ask again” option! Sometimes it won’t let you login for days and you miss the specials. Some hotels like Sebel Launceston won’t do the membership rate unless you booked using the app! Yep they point blank refused to use my membership rate without it! I thought it was my login until i reset it then heard others were having same issue..Version: 10.10.1
✓ Kept on saying error when i finalised my bookingI tried over 3 times to book a room in the hotel on upper mount gravatt in Brisbane queensland. All my member details and card payment details are updated. After selecting the room and making sure all details are correct, Every time i confirm booking it gave me an error I ended up booking through expedia on another hotel on a different chain.Version: 13.14.0
✓ Unable to change reservationin app.Unable to make a date change in an existing reservation in app. As this is primarily a hotel booking site, this is a core feature that is missing. Only option is to cancel existing reservation and start again as a new booking which incurrs new room choices and new rates for dates that were akready held in the existing reservation which you have now made me cancel. This encourages me to look at other options with other hotels... can you say “Hello MARRIOTT do you have lower prices?”.Version: 12.54
✓ Can’t loginWish I could use the app but I’m not able to login. (Most likely because they is a + in my email address) I wish I could post this somewhere else but I couldn’t find a way to reach your app support..Version: 12.40.1
✓ Terrible AppHave booked accommodation and guess what…..doesn’t appear on the app. Also, have tried 3 times in getting a response from Accor as to the problem and still waiting for a response. Finally called the contact number only to be transferred to a section that could help. Apparently they were receiving a large volume of calls so I was disconnected not put in a queue. Very disappointed in Accor and their customer support.Version: 13.19.1
✓ Pretty poor effortCheck-in/reservation modification functionality is pretty poor and often does not work. Easier just to go through the website. App is otherwise fine (if slow)..Version: 12.6.0
✓ Confusing to cancel roomI made a booking for 2 rooms under ref no. GPZDBZZL. One is a cancellable room which i cancelled bec I found a better price. Somehow after doing that , the second room which is not refundable was also cancelled. For multiple from bookings like this, you should provide a better option to choose whether to cancel one room or w rooms! It so confusing an di had to make an overseas call to Dubai to confirm my second room wasn’t cancelled. Mila Que.Version: 10.6.2
✓ Doesn’t match it’s competitor’s hotel appsRegularly use Hilton and IHG and there’s are so much better, account details and stays easier to use and why is there no map function on Accor to search this area, especially useful if you are travelling to new area and want to know what hotels in my chosen group are in the area, with accor you have to type a place and stick to it. In others I’ve found great hotels and great holidays using my points for breaks in areas I hadn’t considered.Version: 10.10.4
✓ Just needs a little improvementThis is one of the apps I use when I travel around Europe or Asia as it works well enough for it’s basic function. However; it lags far behind it’s rival hotel apps which I end up using more often then this one. My complaints/improvements are short: 1) I wish it had integration with Apple Wallet. 2) I wish it persisted your searches if you switch to another app and then back to the AccorHotels app. That’s it for complaints/improvements from my stand point..Version: 9.10.1
✓ ComplainI would needed to change my surname and the system didn’t allow me to do it, even following the steps recommended by hotel. Then, I had to write several times the same personal information..Version: 12.75.0
✓ Log in problemDoesn’t work on app but works on website..Version: 12.42.0
✓ App ok - accounting system not so muchThe app is ok. I am disappointed with booking rooms at Fairmont hotels in Canada. We bought and paid for gold service at 5 hotels during our recent vacation across Canada but somehow the Banf hotel eliminated our gold service completely and the Royal York put us out of the gold floor on the first of three nights. The other hotels had accurate records and we stayed without a problem..Version: 10.10.2
✓ To be improvedThis app could be really useful and could allow you to search for an hotel and then book it without the need of a laptop. This is only in theory, because practically it’s almost impossible.. the app is really slow, every time you press a button you have to wait a couple of minutes before seeing a change in the screen. Then the navigation isn’t smooth at all, you cannot go back to the previous screen but only to the main one, and you have to start your search all over again.. I would have expected much better, I have to be honest..and hope the above mentioned issues will be fixed soon. A lot of potential here!.Version: 10.10.1
✓ Limited app functionality; some functions don’t executeThe former Fairmont app was much more useful with broader functionality. This ALL Accor app doesn’t offer broad functionality compared to the website..Version: 12.66.0
✓ 3-4X PricesWas hoping to book using app and potentially save, but on identical bookings to official hotel site (Fairmont.com, a property they are managing points for) the price is hundreds of dollars per night more through this app! Not usable at the moment. No reason pricing shouldn’t match if they are official points app. Will update review if app improves..Version: 12.44
✓ 5 star stays with a 3 star appLove these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties..Version: 10.9.2
✓ Has anybody tested this thing?It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?.Version: 9.8
✓ Impossible to cancel your booking when you book 2 or more roomsWhen you book 2 rooms in 1 booking and you decide to cancel it, it only cancels 1 of 2 rooms and not the entire booking. When you try to cancel the 2nd booking, there is no option to ans it just suas reservation is cancelled. But it is not and it shows up on your upcoming bookings. No contact number for ALL available. Very frustrating.Version: 13.9.1
✓ Lovely hotel unlovely receptionistsI booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed..Version: 12.2.0
✓ Limited functionality & poor rate disclosureNot as robust as the Fairmont Presidents Club app; links to rate conditions did not work.Version: 12.66.0
✓ Absolute worst hotel appI travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in the app works. Why even have this?.Version: 10.10.2
✓ Rates higher on app than on general Fairmont websiteI found that the rate for a four night stay, booking through the app, was $500 more expensive than the rate I received booking on the Fairmont general website. That is a terrible way of treating loyalty customers..Version: 12.4.0
✓ Not impressedThe App keeps asking me to login when the symbol above it has a tick to prove I’m already logged in and it shows my points balance and offers me the option to logout! It won’t accept my login via Facebook. I wanted to change my email address but it kept sending message to my old email address even though I put the correct email in my preferences. It doesn’t show the points from my 2 recent stays at Novotel Velizy Paris. 25 different nicknames tried and ALL of them in use apparently!.Version: 10.3.2
✓ Glitch makes searching easier on websiteWhile the app has great potential. Currently on iPad if you switch to another app or website, your search criteria will be deleted. This occurs each time you leave the app. Making virtually unusable for searching for hotels... only for booking them and viewing balances..Version: 10.6.2
✓ New version app is difficult to useAccorHotels needs to understand, if your app is difficult to use when making bookings and paying by points, how do you suppose to attract customers? I don’t understand why they upgraded their app to this version because the older version was so easy to use (I never had a problem in the past 4 years). Now I really have a bad experience using the new version..Version: 12.7.1
✓ The ALL card does not appear in my IPhone walletAll card does not appear in IPhone wallet but does in the apple watch.Version: 13.11.1
✓ Terrible SearchThe search shows many hotels. However, when you click to book, no rooms are available or prices are three times more expensive for the period you,ve chosen. If you include a child, the search shows hotels that don’t accept your child’s age in the same room. What is the point? You must be really committed to stay at an Accor hotel to use this app..Version: 10.10.1
✓ Needs improvementNeeds lot of improvement, search dates, number of persons, and destinations do not get saved and I have to start from scratch every time. Also, some properties show available and when I select and move forward, it says rooms are not available for family. Why should it be returned in the search in first place?.Version: 10.10.2
✓ Disappointed with new updateI thought the app was amazing, but then it got updated so now I can’t sort hotels by price or distance or most recommended which is super annoying. I then went to book a room and am unable to do so. The app takes me almost all the way then comes up with a blank screen every single time. I must have tried at least 30 times. Really fed up with it, was going to use it while I am overseases, but am glad I’m not because it’s so untrustworthy. Hopefully there is another update soon that fixes all these problems as I really enjoyed the app beforehand..Version: 12.0.3
✓ Dark Mode Please!As a Platinum member I have been using the Accord app a lot. The new app's look is a bit too much for anyone who tries to use it at night. My phone and all apps are in dark mode, so you can imagine when the bright white light hits me when I start up this one. My eyes hurt. Could you please allow users to use color themes and support dark mode? Also, I customized my platinum card's look before. Now there is no full screen view for it and the platinum card looks like washed out/faded gray. Please could you fix these issues. Thank you..Version: 12.0.3
✓ App is laggy, no Apple wallet support.Could not login under slightly weak internet connection, some functions redirect to websites which is not a good experience. No apple wallet support which is one and only among hotel chains..Version: 12.51.0
✓ New app awfulThe changed app is awful. I have to click twice before I can see room rates and then you can’t see anything about the room. Select a room rate and it goes straight into my information to book it. Won’t be booking anything because can’t see any photos of information about the room other than it’s name. Terrible. The previous app was more intuitive and user-friendly. This is the third time I’ve tried it but better to use either website or Agoda or similar where app TELLS you about the hotel you’re booking!.Version: 12.6.0
✓ Fairmont much betterI hate that Fairmont is gone and AccorHotels has taken over. The rewards now are terrible..Version: 10.8.1
✓ Buggy and fails to recognise meThis is one of the most frustrating apps on my phone, 9 times out of 10 it fails to pull back my identity meaning I can’t see my bookings or easily make bookings, it’s been like this for a very long time and never seems to get fixed. I’ve tried uninstalling the app and reinstalling and logging out and logging back in but nothing seems to solve this, I’m at the point of giving up on this app which frustrates me so much!.Version: 13.3.1
✓ Bring back the Fairmont experience pleaseI have been so loyal to the Fairmont experience but ever since Accor took over the experience is not same..Version: 12.25.0
✓ BuggyDownloaded this app yesterday after booking directly with Acorr. Every time I log in, I can see my booking but within seconds I’m on a ‘join/membership’ sign up screen. When I try and join, I’m served an error and then the process just repeats. Back to log in - same error. I’m unable to proceed past signing up for the membership, even if I choose “not now”. I just want to log in and manage my bookings!.Version: 13.26.1
✓ A major improvement, but still no Wallet supportI've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!.Version: 12.0.2
✓ Accor rates more expensive on appHave not been able to use this app yet because the rates are always so much higher than what booking sites offer. i booked a room for 3 nites at an accor hotel on a booking site because the accor app was going to charge me the equivalent of the 3 nite total just for the first night alone. ridiculous. and using it to search an area doesn’t work. for example, i want accommodation in the sydney cbd, and it gives me locations from all over the NSW and Australia. waste of time..Version: 13.20.2
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