- 89.6LEGITIMACY SCORE
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- 4+CONTENT RATING
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ALL.com - Hotel booking App User Positive Comments 2024
ALL.com - Hotel booking app received 139 positive comments and reviews by users. Can you share your positive thoughts about all.com - hotel booking?
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ALL.com - Hotel booking for Positive User Reviews
✓ User friendlyUser friendly without lagging. Same info as ones found in their website.Version: 10.9.1
✓ Clean InterfaceSmooth experience.Version: 13.18.2
✓ User FriendlyAwesome app, gives me easy access to the current hotel prices. It’s easy to use and responds quickly!!.Version: 10.9.1
✓ Missing PointsHello, I book continuously through the app yet I am still showing 0 points on my status. We stayed at Montebello this past September long weekend and I have still not received any points from that. Our most recent stay at the Royal York this past weekend has not shown up either. Please update Christine.Version: 13.20.2
✓ Accor hotelsReally like staying with Accor as there is such a great range of hotels to stay in all over the world. There are some great deals and beautiful places to stay. It’s nice to know what your hotel room will be like before you stay and there are not disasters. Their hotel rooms can fit everyone’s purse from the cheapest to the most expensive. Your purse you choose. Your type of holiday can reflect which style of hotel you use, on a sliding scale from one night on the road to pure luxury..Version: 10.10.2
✓ Easy to useAlthough you can register for the rewards scheme, the app doesn’t completely enter you in to it. This meant I couldn’t complete my payment without an error popping up. When I logged in via the website, in my account I had to complete the process of joining the rewards scheme. I was then able to check out successfully on the app..Version: 12.74.1
✓ Excellent appHope it will remember my log in details or, better still, allow me to use my fingerprint to log in. Have taken off one star as am still waiting for email confirmation of booking made via the app. The confirmation is almost instantaneous when booking via the website..Version: 10.10.2
✓ J EastwoodI do my very best to stay with AccorHotel whenever I travel now. If I’m in town for a while I try to stay at MGallery or Pullman Hotels or if I’m just in town for a night and need a place to put my bag down I just stay in Ibis Styles..Version: 10.3.2
✓ Sofritel Darling Harbour SydneyWe had the absolute pleasure of staying at the Sofitel Darling Harbour over the weekend We were totally spoilt and upgraded to a harbour view room along with using the incredible scenic members facilities with breathtaking views .. We also ate with friends at the French Restaurant which was incredible with culinary explosion This package with a cloud bed and soft furnishings as only the Sofitel does was just amazing Thank you again for a 10/10 experience Accor and Sofitel Partnership ...Version: 12.4.0
✓ Terrible appSurprised how not helpful this app is. Difficult to find out how to report missing points (which happens a lot), can’t modify easily, doesn’t update personal details and no obvious check-in even though I get emails saying to check in..Version: 12.76.0
✓ App does no work on IPadThe app is fine providing you only want to book one night stays. If you try & book two or more nights, when you put in the departure date, it changes the arrival date. As such, the only way to put in a departure date is to go to confirm the room details & the departure date defaults to the day after the arrival date!.Version: 10.2.2
✓ Super easy and convenient to useLove the APP version of the ACCOr site - I’m always on the go so it’s a convenient way to check on availability, and my preset contracts are loaded in :).Version: 10.10.2
✓ Great app with ease of bookingIt's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program.Version: 9.10.2
✓ Superb AppAmazing app by Accorhotels for their members ...easy to explore and book the hotels ...Plenty of options ...m really astonished by seeing there is so much to offer by the hotel Thanks to the management of the hitel because of making such a useful app for its members.Version: 10.9.1
✓ App won’t let me loginI was trying to avoid leaving a review but the app which I use quite often logged me out and won’t let me sign back in despite using the same credentials on the website. I have reinstalled the app and restarted my phone in between. I just don’t know what to do! Please help!.Version: 13.5.3
✓ Apostrophe catastropheApp continues to be unable to handle the apostrophe in my surname. Has been an issue for over 2 years. Such a basic problem to fix. Now having issues with my credit card details due to the apostrophe. Have had to re-enter my saved credit card details because of this basic issue..Version: 12.82.0
✓ App feedbackFeel forced to write a review of app despite not wanting to. Kept returning me to the page. On app did not display selection of rooms. Not as eSy to use.Version: 10.9.1
✓ It’s not you…bugs againSick of updating this app only to have it crash. It picks up my gold membership details, but can’t search or show bookings. iPad app the same - tells me it’s not my problem, and the team is working on it. Don’t pay your team too much because they’re not fixing much. App been buggy for 3 releases now. Fail..Version: 12.41
✓ Inconsistent and buggy appThis app randomly locks you out for days at a time, irrespective of entering the correct password details, is incredibly buggy when you can access it (future bookings regularly vanish from the “trips” section). Payment by stored cards is a mystery tour - it seems incapable of storing your payment details. Such woefully inconsistent and unreliable app performance for such a big chain. Several times I’ve just given up on this useless app and booked an alternative hotel with another chain that cares enough to invest in its IT infrastructure. Even the Bonvoy app is better than this garbage!!.Version: 12.27.0
✓ Apps does not allow change reservationI have to cancel my booking and made a new reservation. Seems like I cannot just change in this App.Version: 13.15.2
✓ Sort the list of hotelsHello While I enjoy to stay in ACCOR hotels,there is no sort option while searching hotels in the app. Please arrange this options so we are able to sort the list of hotels based on price,location and …. Thank you..Version: 12.42.0
✓ Unknown notificationGreat app but since I have updated to latest version I have a stuck notification which I cannot delete even when uninstalling and reinstalling app. I do not know what the notification is for just got this red no 1 on top corner.Version: 13.14.0
✓ Inaccurate information shownApp shows inaccurate hotel info. Apparently Sofitel Queenstown only has suites available to me but regular rooms are available.Version: 10.3.2
✓ BuggyApp still has bugs and shortfalls. Can’t add more than 6 favorite hotels and the app keeps crashing when trying to edit favorites list. Not very good for regular global travelers..Version: 10.10.2
✓ Clunky website clunky appThis website and the app are both slow to load, difficult to navigate and troublesome to execute important bookings. Many times in the past I have had to resort to a phone call to create bookings and manage existing ones. That is if my existing ones appear. It is getting better but it has a long way to go before I would give it more than 2stars..Version: 10.9.1
✓ George Mackenzie Business User Gold MemberI’ve not been using this App for long but when I go into some parts of the App for example Kiev 3 nights it keeps on coming up Technical Fault it’s been happening for days now, Please fix this Accor as we are Business Users and as paying customers giving you our loyalty we deserve more , Kindest Regards George Mackenzie . Gold Member ..Version: 10.10.2
✓ Service!!!Love the app and the people who answer the help line. The hotels are great as well. Ive only stayed in Fairmont’s and Novotel’s so I can’t speak to the rest..Version: 12.41
✓ All of them together in one roofThe Accor app stands as a paragon of excellence, characterized by its remarkable service and a suite of unparalleled features. Its user-friendly interface seamlessly integrates advanced functionalities, elevating the user experience to new heights. Catering to a diverse membership, the app not only ensures ease of use but also offers a plethora of benefits, underscoring its commitment to delivering exceptional service to all patrons..Version: 13.27.1
✓ App needs improvementI use this app daily and it has always given me problems. The app is always down and some parts of it are in another language although I have set my language to English. It’s not user friendly especially when using on a iPhone. There are also many things you can not do on the app, like modify a booking. I would love to see improvements made to make this a more user friendly app..Version: 10.10.1
✓ Works well enoughSometimes I have issues when it calls external webpages. I hate that I get logged out periodically but otherwise it does the job.Version: 10.2.2
✓ Perfect accommodationsI stay in a lot of hotels each year and it is unusual when one has perfect service as well as the entire experience was without one problem. The food, the bed, even the towels couldn’t have been better.Version: 10.4
✓ So easy to useI’d already booked 1 hotel for our France 22 family road trip and logging into the app showed that existing booking. It’s so easy to search for others along our route and rates are good too. There’s plenty of choice across their hotel brands and we found a few with pools. It saves your details so adding extra trips is easy. I also like the “bookings” tab to see them all in one place and you can collapse the details so just the dates appear. I just wish I’d found it before my wife had booked another trip in her name. Will def use this again..Version: 12.63.1
✓ Loyalty is the key.Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being..Version: 12.3.1
✓ Mrs naimaGood hotel . Location . And clean.Version: 12.31.0
✓ Great appFind great deals and get points that go towards food and bookings. Everyone should have this app. Great hotels!.Version: 13.27.1
✓ Accor makes doing business with them hardThis app is extremely clunky , I have not had any positive experiences with the app and find it frustrating to use . I have recently tried to use to book a hotel using points it took several goes over a number of days to be able to secure a booking . I am very disappointed as I have had very positive experiences with the Accor group and am disappointed at something that should be very easy to access ..Version: 12.7.1
✓ Too difficult to view availability of complimentary nightsI find it ridiculously difficult to search for options of where & when I can use my complimentary nights. There should be the ability to view a calendar which shows a week or month at a time of which nights are available - as the old online booking system did years ago. Now it’s barely worth the hassle..Version: 12.34.0
✓ Love AccorGreat app easy to use. Haven’t stayed anywhere yet but assume all will be correct when I go to check in..Version: 10.6.2
✓ Great appYou can check easily on your bookings & the location of your hotel. Very practical!.Version: 10.9.1
✓ Novotel hotel Abu Dhabi al bustanI like this hotel Service are good Reception is perfect Swiming pool is long enough for lap Swiming Shower available near Swiming pool Food is good.Version: 12.46.0
✓ Excellent AppVery easy to use when making a booking, and equally user friendly, I quite like it. However, the impeccable user friendly app is not matched by an impeccable customer service. My customer care experience was short of expectations, especially to a loyal Accorhotels member. The disappointment is not enough for me to switch allegiance, however, time will tell. Alexander Bello London, United Kingdom.Version: 10.0.1
✓ Grand Mercury The Hills Lodge,SydneyAbsolutely lovely place. Would stay here again. Arrived early at 10 am and my room wasn’t ready of course but the receptionist had a room she said I could have, not the room I was going to stay in as that wouldn’t be ready til 1pm and I had a concert to attend from midday at Bella Vista Farm. The room was great, right on driveway side but I was lucky to be accommodated so early. Reception staff great..Version: 10.10.2
✓ My first 5 star weekI have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff. My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers More coffee, help figuring out the washing machine. Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of. I can’t say enough about the entire team and look forward to my extended stay. Danke schon. Patricia Elkins.Version: 10.9.1
✓ App is great but one feature bugBookings!! If you go to hit amend or cancel is doesn’t recognize your reservation and have to type your surname and reservations number. Be great if that link was fixed. Other than that great app and program. I have been a member for many years. Thank you Accor for looking after your members. Five stars if bug was fixed..Version: 12.40.1
✓ FrustratedI emailed Accor numerous times to advise the App is showing me as a classic member but I’m a silver, none of my bookings or points show. They assured me ny membership was silver and basically told me to check I was logging on correctly🙄they also said reinstall the app but no luck. Very frustrating and poor customer service..Version: 13.33.1
✓ Fabulous stay!!!!This is an incredible hotel. We fell in love with Gracie and Carlie. We wish it wasn’t so hot out so we could take them for a walk. Thank you Lucy in the gift shop for helping me buy Ginn Fizz. Thank you Shack our fabulous waiter. What an incredible dinner we had Thursday night. We will definitely stay here again, maybe when it’s a little cooler outside..Version: 10.3.2
✓ Easy to use appDownloaded the app due to having problems with my Le Club account login on my desktop computer. This app is very easy to use and had no problems logging in..Version: 10.10.1
✓ App IssuesApp offers members rate but then keeps getting error message, saying unable to retrieve your details..Version: 12.4.0
✓ Not very user friendlyI find the app difficult to navigate. I am up to using it for my third booking and am still searching for the correct way to put in dates etc. hopefully I will get better at it but thinking i will have forgotten a lot by the time I am booking again. Also I couldn’t put a departure date in when going via make another booking so had to go back to home page for the departure date to work..Version: 10.8.1
✓ Nice App fast and easy to use I love itEasy to usefast and easy to use.Version: 12.17.1
✓ Site très convivialSystème de récompense efficace , réservation facile d’accès sur le site all accord..Version: 13.23.4
✓ Ok App- pls add a feature to add reservations manuallyPlease add what all other hotel apps have: a feature where bookings can be added to my profile / account. I cannot be the only corporate travel needing this. Thanks!.Version: 13.27.1
✓ Information is clear. Reservation process is smooth, much better than websiteAs title.Version: 13.14.0
✓ Loving the Accor ClubI love the Accor Club collection hotels! Started with Roxy Mercure in Singapore. May be a tad far from Orchard Road but it has its own attraction. Clean hotel. Excellent location facing the sea. And East Coast Park is perfect for night stroll. Used my points for stay at Sofitel JBR in Dubai. Again, I love the ambiance there. Highly recommended! Get this app and join the club! 😊👍🏼.Version: 10.10.2
✓ StyringI stay in the Jeddah Novotel quite often and there is nearly always an issue having points added to my membership account, to which the hotel is made aware. Then there is the painstaking process of contacting Accor and confirming my dates via my booking agent. All totally unnecessary..Version: 10.10.2
✓ Great AppFound what I needed quickly. My only struggle was finding the payment button once I found my hotel..Version: 12.82.0
✓ GlitchesThere seems to be a glitch in this App. Have been using it for years as a regular business traveler. But when you go to ‘rates’ using iPhone it crashes. Has been doing it for weeks now!.Version: 12.50.1
✓ Great experience as usualThanks for your great support as usual..Version: 12.42.0
✓ Great but not always working correctlyI love this app and it makes things so much easier with travelling. I have noticed on a few occasions the app does not work correctly and nearly made a double booking as I booked a stay and it did not appear on my future stays or didn’t receive confirmation email but thought I would wait 24hrs and lucky appeared before arriving at the hotel. Overall a great app just a few improvements and it will be perfect.Version: 12.50.1
✓ Wow! Highly recommend this hotelMy husband and I spent two nights at the Madeley hotel, Telford in August and can highly recommend this hotel. So much so we intend to visit again soon. The staff are so polite and friendly and work extremely hard to make sure you are happy. Nina on reception was exceptional both on our arrival and on departure at a very busy time in the hotel, as there were weddings on both Saturday and Sunday. The hotel is amazing especially if you are into historical buildings as I am. The grounds are beautiful and don’t forget to check out the weather vane..... There is A4 information sheet with some details about the history of the hotel which could probably be turned into a booklet. We can’t wait to make a return visit!.Version: 10.4
✓ Recorded check-in date is always one day beforeI have been booking accommodations using the app. When I saw the wrong check-in date , I rang the hotel and it’s correct on their records. Unfortunately this is still happening on the app. till now. Wonder what can be done? to avoid unnecessary anxiety. Otherwise its app is pretty easy to use..Version: 10.9.2
✓ Heathrow Novotel connection a jokeTerminal 4 to Heathrow Novotel Terminal 1,2,3 website says a shuttle is available. Said shuttle was an hour wait & not clearly signed. On arriving at Novotel Terminal 1,2,3 I’m told it is the incorrect hotel & my booking is with the ‘new’ Novotel. No street name on my booking so local taxis had no idea. Accor app had wiped My Trips & Accor don’t run any dedicated shuttles between their Heathrow airport hotels so now waited for a second taxi to the ‘new’ hotel. For a hotel that advertises it is close to terminals (statement stretching the truth levels after a 10 minute taxi ride). After a 24 hour flight none of the faff is appreciated. Won’t be booking Accor at Heathrow again & I’m currently an Accor member that’s how frustrated the experience has been..Version: 10.6.1
✓ Update not as convenient to useI agree with other reviewers, the upgrade in December 2019 from Accor app to ALL app HD made it more difficult to use. The interface looks more sleek and streamlined, but searching and sorting are not as convenient. And there is now no option to book multiple rooms. I hope this gets fixed soon as I’m a big fan of Accor and have booked with an alternate hotel due to failure to book through this app. Regards, Accor+ platinum member.Version: 12.1.1
✓ Won't open on my iPad?Not happy as new App won't open and can't use the old one Paul.Version: 10.10.4
✓ Buggy and not confirming bookingsThis app is very buggy for a major hotel group. I’ve tried now multiple times to book a hotel on the app and it says confirmed and I even have a reference number but the booking has not been made. Just use booking . Com it works much better..Version: 12.80.0
✓ Thanks fabulous stayWe had THE best time at Fairmont Chateau Lake Louise. From the first we were treated incredibly. The staff made our 25th anniversary very very special. Everyone knew our name. Everyone genuinely cared about us, where we were from etc. the food was superb and the views, lake, trails and surrounding area tremendous. The Fairmont group is by far our favorite group. Thank you all very much..Version: 10.9.1
✓ Stephanie PRUALLove Accord Group definitely my favorite in the World. Excellent service, Amazing luxury hotel. Love you and Thank you for your King attention 🤍✨👌🏻.Version: 12.70.0
✓ Superb appI travel often and use IHG, Hilton, Accor, AirBnB and Wotif apps all of which are competent however take a bow Accor All Live Limitless for being at the top of the class..Version: 13.17.2
✓ Doesn’t work without wifiAnnoying that it never works with normal 4g signal..Version: 10.10.2
✓ Front desk staff always helpfulWe have been dealing with the staff at Ibis Styles Aerocity New Delhi and what a fantastic helpful staff you have there. We have had them assisting us with a booking issue, not caused by the hotel but a third party, and all staff involved have been so helpful and the issue has now been solved, which is such a relief . Once again a big thank you to all of the staff members who helped resolve the issue . Totally professional and helpful ..Version: 12.6.0
✓ Getting the run aroundI’m new to Accor Plus. Not able to book my free night stay as they didn’t recognise my member number. Can’t contact Accor Plus by phone as long weekend. Wrote email. Won’t get a response for 24 hours. Ended up booking at regular discounted two night stay. Got a confirmation number. Then was rung up and told they were fully booked on the Friday night. I don’t feel like a special member at present..Version: 12.17.1
✓ Easy to Use accomodation appWe have used this app for 5 bookings in 4 countries over the last 6 months and it has been great..Version: 10.9.1
✓ It is getting worsePlease hire someone who knows how to make an app. It is slow at my 50 Mbps line. It loads all the 40 images of a hotel before opening the hotel. I find it embarrassing for a company like Accor to have an app like this. I’m a Gold member and i stay 50 days per year with you. But not much longer....Version: 10.9.1
✓ EasyGreat search options good pictures.Version: 12.4.0
✓ Same prices as travel sites and easy cancellationThis app is great and these hotels offer excellent value - especially in Europe. Even the budget hotels are well designed, lovely amenities and very clean. Have enjoyed all my stays to date..Version: 10.2
✓ Incorrect stay info displayed in booking detailsUnable to find a way to report an issue in the app or website, I have to report it as a review. I noticed that for my upcoming booking stays will show the incorrect checkin and checkout day when viewing details of the booking. It’s offset by one day. Perhaps a time zone issue? Otherwise a good app and does what it needs to do, but this is a serious bug..Version: 12.70.0
✓ Great app - small butI am very happy with Accor, especially the Accor Plus membership. The one thing I’d really really like changed is that the app would default to 2 guests when booking a room. Currently it defaults to 1 - which differs from other ones that I use - and leads to mistakes and rework..Version: 10.10.2
✓ Fantastic appThe Accor Hotels app is beautiful - galleries full of professional photos and a great layout. A link to Trip Advisor reviews is very handy and all my loyalty card details were loaded, so no forms to fill out. Great job guys!.Version: 10.10.2
✓ Useful but could be easier to useI use it on my iPhone. It’s less cluttered with images than it was in the past, which is better. However I often book at the same hotel and would like to be able to re-book from the history list..Version: 12.2.0
✓ NationalityI’m always asked my nationality when completing the booking as if it could possibly change each time I book lol......just an annoyance!.Version: 12.29.0
✓ App.I like the app but quite often I cannot get it to work. I can enter an arrival date but when I try to enter a departure date it just changes the arrival date. When I try and log on on my computer I cannot log in. Very frustrating as I am a long term member..Version: 10.10.4
✓ Easy asSimply and easy to make new bookings and review my current bookings..Version: 9.11.1
✓ Easy and clearAll(!!) seemed very logical and clear regarding ones options. Provides an instant confirmation within the app (plus a separate notification e-mail). I have used it several times and have had no problems at all..Version: 12.79.1
✓ Easy and simple to useA friendly user app, everything is crystal clear I highly recommend it, if you want to book your stay in Allaccor hotels..Version: 13.23.2
✓ It does’t work as expected.It won’t let me put a departure date in but just changes the arrival date, then complains that the dates are not filled in. Update... Initially as described above, neither I nor Apple literate family could figure this out. However the answer is that you enter arrival and and departure dates on the SAME calendar. This is a neat move but unlike any booking app I have ever used, hence the confusion..Version: 10.0.1
✓ The New Interface is a bit of a downgradeThe previous app had great features that showed the differences between each rooms (each room “type” for each hotel had their own photos, showed what kind of features they had). The new app doesn’t show the differences between rooms as clearly - I can’t find reasons to upgrade rooms as I can’t work out what the differences are between “superior” rooms and “standard” rooms are, even if I might actually want too..Version: 12.2.0
✓ App easier than talking to peopleFound it ok once I worked it out..Version: 10.4
✓ Facile à utiliserPratique et rapide.Version: 12.82.0
✓ Irritating IdiosyncrasiesMy bank expects my name to be spelled correctly in order to authorise my card for payments. I am very happy that they are so diligent. However, my name contains an apostrophe and your App will not recognise this. In this age of heightened fraud prevention I would expect your App to also be as specific with such vitally important details as the exact spelling of my name..Version: 12.67.1
✓ Accor All app- Best option to Book with.This is the first time I’ve used this particular app to book my accommodation. I have the app more for my organisation of accommodation bookings. I must say it is by far the most easiest out of all the options. I found the website very confusing and overloaded with unnecessary information. The Heartiest All app is my usual choice but again so much unnecessary information, plus it never works. So today that lead me to book my accommodation with the Accor ALl App. It was easy, simple and allowed me to book with Heartiest. Now that I’ve discovered this, it will assist in making my bookings easier. I recommend to anyone booking with Accor to do so this way..Version: 13.3.1
✓ I like the app.Great app! Easy to navigate. Would be good to have a ‘breakfast included’ filter when browsing through all hotels. Cheers!.Version: 10.2.2
✓ DrEasy to use very friendly site.Version: 13.21.7
✓ ServiceMohanad at check in very professional and courteous in accommodating the needs and also Abdul Aziz later in the evening. Very good people and genuine. I was also pleasantly surprised by WhatsApp messages with Rana and his professionalism! I will definitely keep in mind staying in future at Alcorr properties. Thank you.Version: 12.2.0
✓ Pretty goodThe app is pretty good. But I wish I could update the guest information at checkout for when I’m booking for someone else. Also, if you book multiple rooms, the second room can’t have no children if the first one has one..Version: 13.10.1
✓ Good but customisable features neededThe app is pretty good, easy to select properties, find costs and book. Had to keep putting in the kids ages. Should default to a profile. Not happy that we couldn’t book a large room for the family despite the room having 2 king size beds listed in the app. Our eldest is now 12 and considered an adult. This means we needed two rooms, splitting the family and having an additional unnecessary expense. I don’t know if it was the app or the room available. This wasn’t easily understood. Also I saw a price I was happy with and when I clicked to book the costs went up. I assume because demand did but I felt cheated this happened during the process. Overall though it is well designed..Version: 10.9.2
✓ Exceptional serviceJust a call out to commend the Accor group whilst I have had to cancel bookings during COVID lock down. Nothing has been a bother and all cancellations handled in a professional and importantly the support team have provided great customer service experience. Thank you..Version: 12.9.1
✓ Good AppI was able to reserve a room in Los Angeles through the easy to use menu. However when I tried to use my points I was taken to a French language menu rather than the English language menu I was using.Version: 10.9.1
✓ Easy to bookI use the app to easily book my next trips, and check what reservations I have with Accor. Saves time looking up old booking emails (as I tend to book months in advance) and it offers the option to update my phone calendar as well. Love this app!.Version: 10.9.1
✓ 3 years and loving itWe have been members for a while now, we enjoy getting away and by being part of Accor makes it more enjoyable, great discounts, amazing restaurants with Accor deals..Version: 12.46.0
✓ Easy to use and members’ Benefits are automatically appliedI wanted to extend my stay in one of the accor hotels for a few more days, and then i asked the front desk for pricing, and she mentioned that she can only give 10% if I order directly from the system, but if i use the app i will get more because the Accor silver benefit can be applied directly there. So i did, and i received 20% discount. So if you are members of accor, use the app with confidence.Version: 10.6.1
✓ My go to app and loyalty programEven before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. The app is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system.Version: 12.37.2
✓ ConvenientThe app is so convenient to use and navigate. Making the reservation and finding the hotel was excellent. I really appreciate the ability to book multiple rooms to accommodate the number of guests in our party. Well done..Version: 10.2.1
✓ New ALL app is rubbish compared to previousClunky user interface Booking takes much longer No way to filter hotels by distance etc Features are less than previous version. Graphics and UI look dated Crashes continuously Any integration with points/ rewards etc diverts to French language!!! Why change?...when you had was previously was very good. Developers please refer to previous app and at the very least provide as a minimum the feature set we had previously. Accor management please consider this request seriously. This new app will do you more damage than good and push time poor members to book elsewhere Thanks.Version: 12.1.1
✓ Stylish AppWe have stayed in the Accor Novotel, York hotel on a couple of occasions and would highly recommend it. The staff are well trained and go the extra mile to ensure you have a warm and wonderful experience. The app gives you the same feeling. It is easy to move around on it and find the area required. Treat yourself to a stay in one of their many competitively priced hotels. Cruise round the app and see what your thoughts are..Version: 10.6.1
✓ Always a dreamEasy booking, glorious properties and wonderful memories made, each and every time.Version: 12.38.0
✓ Not as good as old appThis app is much less user friendly It doesn’t remember my details so I get to the end of the booking and it asks me to log in .... so I repeat the whole process again Why do I have to log into the app each time?????.Version: 12.17.1
✓ Almost there...Would be great to be able to change dates after selecting property or even after selecting room. If I want to check how much it would cost to extend my stay, I have to go back right at the beginning. On the bright side: you can use a Revolut or N26 and have pre-payment made in local currency. That is great!.Version: 12.6.0
✓ The new design app is not fit for purposeThis new app does not let you input promotional codes when booking or searching for rooms. It does not let you book more than one room at a time and the currency keeps changing back to euro each time I change it back to GBP. The old app was much more user friendly and easy to use! Disappointed..Version: 12.2.0
✓ It’s not working for meThis new app update is awful. 1 hour ago I did not have any issues trying to book my hotel room, since the update was done most options show hotel rooms are not available. Hard to believe. There is no information or contact details of customer services in case I need to contact them. And why the prices are shown in euros ???? I need them in pounds.Version: 12.0.1
✓ Great application and great serviceI am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs..Version: 10.10.2
✓ Weak siteFor such a large chain you have a very weak website.Version: 12.4.0
✓ Missing reservationsI am only able to see the next 2 reservations in the bookings section. That was fine when I only had 2, but I now have more and can only see the next 2. How am I supposed to know what other reservations I have and how am I supposed to modify or cancel them should I wish to do so? I can easily see all my past reservations, so it shouldn’t be hard to show my current ones. Very poor..Version: 13.9.1
✓ Great app and even better hotelsAll the info you could want and need in one easy convenient location..Version: 10.2.2
✓ New Accor group AppThe new app looks great but it functions poorly. There is no easy way to enter discount or travel industry codes like the old app. The “cookies t&c’s” warning gets stuck so on a small mobile device you cannot execute some functions. In summary, a step backwards from what was an excellent app..Version: 12.2.0
✓ BookingQuick and simple to select and book a room..Version: 12.54.1
✓ Turn off the Stay PlusApp defaults to stay plus turned on, and then have to go into each property/room type to turn it off to see the room rate..is painful and many complaints about it on Facebook as well... Used to be a different way if turning it on or off, add it to the filters or something ...please is extremely annoying ....Version: 12.2.0
✓ Changing datesI like the app but can’t seem to alter dates only cancel.Version: 12.45.0
✓ Great benefitsThe benefits being a silver member, are great. I do think the app may be improved for ease of use and less confusion tho. Have a look at some of your competition and compare..Version: 10.0.1
✓ Great serviceWe travel quite a bit and stay with this group of hotels, and we have two well-behaved whippet dogs with us. They all seem very accommodating, and nothing is too much trouble. I can’t recommend them highly enough and they are very well priced to. We always look forward to our stay with these hotels..Version: 12.74.1
✓ Lot of things missing- No way to contact Accor via the app, this is mandatory!! - No Wallet Card, only in the App.Version: 12.6.0
✓ A hotel to meet every requirementUsing the Accor app I was confident that I could book and track our travel needs including on line check in managed late arrival and fast check out. We stayed at three different hotels in France and Spain and each met our need for that part of our journey including our chocolate Labrador Coby..Version: 10.10.2
✓ The booking bit is overwhelmed by the big photo’sJust tried to book, and it’s not immediately obvious how you can, the big photo’s of destinations for example didn’t include Ghent which I was looking for, and a little frustrating trying to find it!.Version: 10.9.1
✓ Still Needs WorkApp still requires work to bring up to a high standard that you would expect from Accor Hotels. Would be good if they actually paid attention to all reviews and feedback. For example, can you fix the bookings tab so you can view your previous and future bookings. Thanks.Version: 12.5.1
✓ Tweets could still improve appI like the ALL app but recently at least, when I select a hotel on the map feature, I can’t close it and check out another hotel on the map without exiting the feature and starting again Grrr!.Version: 12.33.0
✓ Useless appThe new app doesn’t allow to see the photos on a full screen on the iPad. It’s difficult to see the place when you only get the top few cms of each picture. Also, you can’t unselect the free night at the start of the search so the hotels can’t be compared by price. I haven’t yet found out how to use my points when booking either. Go back to the old Accor app and save us all the frustration..Version: 12.7.1
✓ Simple and niceI love the new design. It seems to be faster than the previous one that was years behind yet with more options..Version: 12.6.0
✓ Previous/Cancelled Bookings need to be updatedThe updates have been getting better and better, and this App is almost back to the level of the previous Accor App before it was retired! The most recent change I noticed has been with the bookings, and instead of seeing the future, past and cancelled bookings separately, the past and cancelled have been combined. Please stop this! The new future bookings function is great, but need to be able to see past bookings separate to cancelled bookings. Would really appreciate this to be fixed ASAP..Version: 12.74.1
✓ JoinShame I have had to enter my credit card details every time. Had a nightmare recently trying to burn my Accor points at a hotel..Version: 12.2.0
✓ Difficult to navigateTough to navigate. Some links don’t work and when I want to use reward points the page changes from English to French.Version: 10.6.1
✓ App update is a failThe previous version worked really well. Easy to use and effective. As a platinum Accor member I used it a lot. The “upgrade” is less functionally rich in ways that to me are frustrating; no tracking of points to renew or achieve next level stays, can’t enlarge photos when viewing hotel, can’t see full range of hotel facilities any more. You took something perfectly fine and messed it up. I don’t even like the new look. Duh!.Version: 12.0.1
✓ Great AppAmazing app. Helps me a lot booking hotel when i need to travel with my work. Also if i want to book for my holidays, it always gives me options and prices, fast and easy. Recommended..Version: 10.10
✓ I have stayed 2 times at the Ibis Style HeathrowAll I can say is I have always been looked after extremely well. Good nights sleep, food is adequate and the staff are supper friendly. The downside is I am still waiting for my membership card which I applied for on my first visit. Frederic Charles Offler..Version: 10.8
✓ Easy booking good pricesI am a regular user of the ALL app . It’s so easy . I tired looking for Hotels on a variety of booking sites around Manchester . Why did I waste my time On the app hotel at a much better price than anything else and a much better location . The app is the way forward ✌️.Version: 12.64.1
✓ Great Hotel booking appIt is easier to navigate then website. Can see my points and reservations in one click. Special discounts only for app users.Version: 10.10.1
✓ App frustratingEasy to book room but impossible to add the $1 breakfast deal which it asks you do prior to confirming. In the room option that doesn’t offer the breakfast for a dollar I can select if we want this however unable to choose breakfast on the room that offers this deal..Version: 10.9.2
✓ Mr shahidWhere to find the helpline number to cancel the booking for early check out as hotel said if you booked through app then you have to contact the company we will not check out you until company confirmed. That’s ridiculous. Even I cant find the helpline number in Saudia..Version: 12.61.0
✓ The best for business travelGreat service, a home from home whilst away on business..Version: 12.71.0
✓ AwfulThe Accor site is the worst accommodation site ever. It used to be a fabulous site to use then when it all changed a year or so ago it became to difficult. You can no longer select a reservation and view or amend, you have to enter the reservation number. Modifying a booking is also never an option, it’s cancel and rebook. You can’t have a different number of people across multiple rooms and there are so many non refundable options it is just ridiculous, especially during COVID. Overall, the experience is difficult, expensive and just hard work. Nothing easy about it. Oh, and don’t think it’s easier to call the reservations number, even worse, they were rude unhelpful and had zero knowledge of anything whatsoever..Version: 12.37.2
✓ Excellent hotels in one appAs i am frequent traveler I tried many hotel group, but now after many years decided to be with Accor , they have various hotels around the world further they provide great customer service , Simply A+.Version: 12.7.1
😕 ALL.com - Hotel booking Negative Reviews
