- 92.5LEGITIMACY SCORE
- 94.5SAFETY SCORE
- 4+CONTENT RATING
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星巴克中国 App Complaints & User Negative Comments 2024
星巴克中国 app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using 星巴克中国? Can you share your negative thoughts about 星巴克中国?
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星巴克中国 for Negative User Reviews
✓ :(不可靠的服务，对于这么差的服务来说太贵了。而且这个应用程序不让我给他们负面反馈!所以我不得不来这里.Version: 8.8.0
✓ It is what it isBug : The FAQs don’t work. It only opens ones related to the app, not the rewards or other areas..Version: 4.1.13
✓ CrapI don’t understand why you can’t top up every purchase like Costa. You have to upload money to get rewarded just seems like a lot of hassle.Version: 7.29.0
✓ Advertisement on startup breaks up musicCan you make the ad on startup silent or not mess up audio playing from other apps. It is very annoying. McDonald’s app doesn’t have this problem..Version: 9.18.0
✓ Great, user-friendly appI would love if the app allowed you to rate your barista though. I've gotten some really great ones and would love to give kudos easily. I also wish I could order from the app! That would make it 5 stars for me!.Version: 5.2.3
✓ Newest version removes Apple Maps IntegrationWhat could possibly possess someone to write an app for an Apple iPhone and remove Apple Maps? Now, if you want to find a map to a store, there’s no way. You can’t even copy/paste. What a horrendous update. Starbucks — fix this. I am not installing another spyware laidened local maps app just to find one of your stores. I’ll wander and find something else..Version: 9.2.0
✓ 为何还不支持Passbook?既然新版已经有了电子星享卡，为何不多做一步，支持passbook？每次用电子卡都要在这个bug频出的app里翻上半天才能找到.Version: 2.1
✓ Terrible serviceI had a lot of gold then next day bye all drinks and gold never going to Starbucks again after this app told me what was inside it. Really there is mouse tail in the skinny..Version: 2.0.3
✓ Add mobile ordering!Functions well, but would be so much better with mobile ordering!.Version: 7.0.5
✓ Robbed by disappearing APPFor some reason your APP and the money from my gift card disappeared several weeks ago. I don’t guess you you can tell me where my money is..Version: 7.0.2
✓ Not badThe app itself is ok, the menu is clear and ordering simply enough, although would be nice to have an option to order and pay in store. One issue, the app constantly logs out, it’s annoying and a waste of time, this needs fixing!.Version: 8.6.0
✓ Missing purchaseBought ¥132 with the app and the stats haven’t shown up. Went to the store to have the credit added to the account; they messed around with the receipt and my app, said it should be fixed in 24 hours. It’s been a week and still nothing. Other than this, the app is just fine..Version: 5.1.1
✓ MrI have a problem writing or giving deliverers exact address because your app doesn’t give me any way of providing it, like you only give me the slot for “bldg name” and didn’t give me a slot for “street address”.Version: 7.2.1
✓ Be on Apple but don’t support Apple PaySo this is an iOS app, and Starbucks is an American company. But ironically this app doesn’t have Apple Pay option and also doesn’t have dynamic island UI, Starbucks need to fix this..Version: 9.11.0
✓ NotIt's not letting me login to my Starbucks app. I don't like that still. Cause I really like this app 👎👍👎👍👎👍.Version: 2.0
✓ 比较差，时常不同步4g网下不同步.Version: 4.1.11
✓ HorribleExtremely frustrating experience with this app! After more than two years using the app with no problem and with over 2000rmb in gift cards on the account I bought a phone and all the gift cards disappeared! I tried to contact customer service several times but after a few minutes waiting the computer operator just says “our representatives are busy try another time”. I’ve left voice mails, and tried the online chat as well but it seems impossible to talk to anyone and even more impossible to resolve the issue or get any of the thousands of yuan I had associated with my account back. I had expected that when I installed the app on my new phone everything would be there and in fact, my transaction history, purchase history, favorites, location, and everything else are there. It seems intentional that only the gift cards would disappear. And of course, I no longer have the physical cards as I always pay using the app! 😡😡.Version: 7.9
✓ Can't order takeouts! Why?! And when can I?!Can't order takeouts! Why?! And when can I?! The app is just fine..Version: 6.0.3
✓ FunctionsWhen I'm ordering delivery I would really like the option for less ice or more ice. I prefer my drinks with full ice but there are no options for that. Also, I like a bigger cup for my grande Americano because I want even more extra ice but that's not an option as well. Starbucks in China usually gives very little ice so it's not very convenient to use this app..Version: 7.0.7
✓ Can’t sign inTakes forever to sign in, blaming my internet connection —- all other apps work fine on my connection. The “forget your password” email doesn’t work either, the link sent is a dead one..Version: 5.2.8
✓ Slooooow load timeNice app with good features but the load time between tapping and displaying info is painfully slow..Version: 2.0
✓ 一直闪退一直闪退，是为何？.Version: 7.1
✓ Too many adsThere are ads all the time that stay there until you open the link. It's very annoying.Version: 4.1.3
✓ Unable to register without a mainland China cell phone numberI might be a minority here but this app does not allow foreign cell phone numbers. For short term traveller like me it’s impractical to get a new cell phone card just for coffee. Please consider allowing using foreign cell phone numbers..Version: 9.6.0
✓ Did not receive Gold cardIt’s been months and I have not receive my Gold card.Version: 5.1.2
✓ Unable to verify my cell phone numberUnable to verify my cell phone number.Version: 7.0.6
✓ Trying to register on AppFor several hours the SMS feature has failed and it’s not sending the text message. All I’m trying to do is create an account..Version: 7.0.7
✓ App crashes and fails to recover even after rebootingIt started this morning..Version: 7.0.6
✓ Not so fluentJust so so.Version: 5.1.2
✓ Delivery Needs ImprovementThe APP seems fine, but putting more specified order details in delivery would be greatly appreciated because always getting my muffin or wrap dried out before delivery is horrible and might as well come to store. Other than that, would like Star Dashes to be in English as well...at least to pick-up the prize..Version: 7.0.7
✓ App in Australian store but …You cannot login without a China mainland phone number..Version: 9.9.0
✓ Bad new gold star policyThree stars is too much for starbucks now, I am a coffee lover and had more than 100 cups of Starbucks coffee a year , but the new policy really give me very bad feeling, hope Starbucks can improve their service in many aspects. I still love coffee but I don’t like Starbucks anymore..Version: 7.1
✓ The new arrangement is big downgrade!The new arrangement is not a good deal at all, especially for gold card members. There is no reason to even try to become a gold card member they took the one benefit away and replaced with a lame attempt to seem like they are rewarding you. Instead of ten purchases for a free drink you have to get nine stars. A star is equal to spending fifty rmb. So you could buy a coffee and a croissant and still not earn one star. I had 53 stars. (That means I’ve spent too much money at Starbucks) and I had seven tear stars. Those are the stars that count to a free drink. Than my anniversary with them comes and the tear stars are zero! So any money spent to that free drink that is already not really that much of a deal anymore was just a waste. I know the 53 stars would be gone but it’s pretty cheap to also take the what’s already not that great of a reward away. To any new members it’s not even worth it to try to upgrade. You don’t get anything. Don’t spend more than you need to. It’s a waste of money. And maybe other smaller coffee shops will do better now. There is also no way to comment in the store or on the app. So I think they don’t care if you are satisfied or not. So different from the Starbucks of the past. Too bad..Version: 7.0.2
✓ Payment missing500 refill paid by alipay. It never arrived. No way to contact the company. Shame on the payment system design..Version: 5.2.3
✓ ¥49 coupon does not workMade first order and added the coupon for future purchases. Wanted to make 2nd order and cannot redeem my buy 2 get 1 free coffee. It’s a bit frustrating.Version: 8.7.0
✓ Keeps crashingThis app keeps crashing at the loading animation so I cannot even pay with my card..Version: 7.0.7
✓ App doesn't critical feedbackI wanted to leave some feedback in the Starbucks app that the "Order Ahead" won't let you customize the drink to add soy or almond milk. It only allows you to add regular milk. Starbucks says it's a progressive company yet it discriminates against non-dairy drinkers. Back to my story, I wanted to leave feedback so I went to the Starbucks app. You can't actually type feedback in the dialogue box. Then it gives you the opportunity to rate the app using faces (very good to very bad) The app WONT let you submit feedback unless you rate the app "very good" If you try to rate it any worse, Starbucks refuses to allow you to submit negative feedback. And it won't allow me to write them negative feedback in the dialogue box. At least I'm free to criticize you in the App Store while I drink my non-dairy drink at another cafe..Version: 7.26.0
✓ Does not work on my phoneI think having a visual reward card in the Starbucks is a good trial, however, the technical team does not have the whole work done, making it server "not working" all the time. Can't login to the account . Please fix it asap.Version: 2.1
✓ Log in every time?This is absolutely ridiculous. Why do I need to log in every single time I want to order????.Version: 8.6.0
✓ DisappointingWhy can’t we order drinks on the App like the US version. Even places like Burger King and Kungfu have this capability! Rather you force me to stand in queues for 10-15 minutes!.Version: 5.0
✓ What just happened?Since the new version, I can't use the in-app care anymore. When I tap it, the app crashes. Way to go. Now I gotta start carrying the physical card again - wasn't the whole point of this app supposed to be that I don't need to carry the card anymore? Disappointing..Version: 4.0
✓ Needs translation optionThe app is good but needs an option to translate between Chinese and English at a click. It is hard for people with limited Chinese to read the offers and for staff who have to explain to us idiots lol. Also it would be nice to link the app to WeChat so we don’t have to switch between the two platforms.Version: 4.1.13
🙂 星巴克中国 Positive Reviews
星巴克中国 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact 星巴克中国.
⛔ 星巴克中国 Problems
