- 84.3LEGITIMACY SCORE
- 86.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
My Optus App User Positive Comments 2024
My Optus app received 24 positive comments and reviews by users. Can you share your positive thoughts about my optus?
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My Optus for Positive User Reviews
✓ Why all the hate ?Well this app works 100% why r all of u complaining I am also using an iPhone 5 I only gave it 4 stars because of the slow update for iOS 6 but other than that works fine I can check my usage and pay bills too without any hassle..Version: 1.07
✓ Works fineMy iPhone 4 works just fine.Version: 1.08
✓ Worst customer serviceThe online service was the worst . I couldn’t get online the pdf bill for the July month of 2020 as I urgently needed. However I went to the Optus front shop in south point greenway on 6/7/22 at around 9:30am - The customer service agent was of no help at all . I requested them if I can get the bill for July month of 2020 and they declined . They were not accepting my digital identification card at all. I explained them that I lost my drivers license and had the interim Letter. I do understand the protocols but when I provided all my proves they just didn’t want to help me . Such a hopeless service . They are there to help customers. Such a irresponsible attitude of customers service . I tried paying my bill on 7th of July but it kept declining despite I did provide the correct card number and had sufficient money..Version: 7.15
✓ 5G, Fetch and Mobile services superI was surprised how easy it was to set up the 5G modem for an older person and connect my printer too. Service is quicker than old one but sometimes is slow at peak times. Fetch tv thru Optus is fine and there is a fair bit of varying content if you get most stations in your pack. Mobile service has been more reliable in my area of Fremantle WA than other providers going by the comments on the community Facebook pages. Wish country areas had better service though. Optus app is easy to use and is so much easier to contact people thru than waiting on the phone if you have questions. Most things needed can be accessed thru the app..Version: 6.11
✓ Impressive overallUnlike Telstra’s offering, the Optus app, messaging service, and support staff in general all work together. No missing services, new services appear in both the mobile app and web interface within an hour of establishment. Messaged queries are answered, actioned and resolved quickly and professionally. Data charges are reasonable and bandwidth is good in regional Vic. But one thing that would be of benefit in the mobile app is a single page summary view of *all* services and the associated data availability for each, rather than having to swap between single selections. Otherwise, I’m sold. Glad I moved over ... :).Version: 6.5
✓ Works perfectly for meNo problems here..Version: 1.13
✓ It works perfectly :)This apps is awesome.Version: 1.13
✓ Works wellDoes what you need.Version: 8.10.1
✓ WARNING! Unfair Charges.Optus store representatives can cost you a lot more than you thought you signed up for. Everyone knows not to be fooled with the ‘up-sell’ but if you are interested in the bonus products or services, do not be dazzled by the latest gadgets and then mislead into thinking that extra charges won’t be applied. Plan costs obviously may increase but there will be a double-up too. Even if the extra charges are due to the changeover and are a one-off, why should the customer be out of pocket. A ‘changeover’ should be a ‘transition’, not an ‘addition’. AND GOOD LUCK, if you want to cancel after the realisation you’ve been mislead and you’ve accepted all the products INCLUDED in your new contract. Make sure you have at least $3000 to pay them out. DISCLAIMER TRANSLATION: A mobile phone contract is EXACTLY like a credit card. Only the interest is A LOT higher. NB: Keep the contracts short and buy your products outright..Version: 5.6
✓ Bill OptionHello, I just wanted to say that the app has been fantastic so far except for one thing. My dad made a contract for me for an iPhone and everything was fine for almost a year but now when I try to pay the bill, I can’t because there is no option to do that from the app. Which is why I have to go to safari then the Optus website and pay it directly from there and it’s annoying. I want to be able to pay my bill from the app. If you’re unable to do anything about it and if you’re very busy its ok 👍. Anyways, Thanks for taking the time to read this..Version: 6.5
✓ Works perfectIt just requires shut down wifi and use the 3G network to access for the first time of use for security purpose. Works perfect on my iPhone 4s. What's wrong with you ppl for the bad rating?.Version: 1.08
✓ Good app until I needed to update credit cardI’ve been happy with the Optus app (as opposed to the lousy network coverage away from major population centres in WA). That was until I needed to update my expired credit card details. There is no option to cancel or update your expired/expiring credit card. So I tried to add the renewed card (same card number but new expiry date) and the app comes back with an error. I reported the error and a month later (after two follow ups initiated by me) the customer help chat (supposedly human) tells me the techs say I need to uninstall and reinstall the app. Unsurprisingly I was not happy. So eventually I decided to log in to my account via the web on my pc. And low and behold, there is an option to update your card expiry date! Surely that option can be included in the app. Or at least an option to delete an existing card and add the new one. I wouldn’t think it’s that hard in this day and age. Grrr!.Version: 7.16
✓ Good app to use but there are issuesGood app use it all the time for both my daughter & my phone’s, only issue is when I’m recharging with a retail voucher. When you are only recharging with $10 you can’t choose what you want unless you ask when you’re buying the voucher exactly what it’s being used for. It’s extremely annoying when you have a tween/teen and they get the credit from their grandparents or as a gift, and those who don’t have a prepaid phone buys the recharge they don’t know anything about recharging & having to ask exactly what the voucher is going to be used for, I was even hit with this as I normally just recharge with $30 on my debit card, I was just kinda lucky I said data but there is 2 different types of data the first was expiring in 7days the other in either 14 or 28days. I would recommend using a debit or credit card where you can know exactly what you want..Version: 4.19
✓ Better than the rest!People complain all the time but I can honestly say I’ve been with Optus most of my life and I will never go with another carrier, i often hear from friends all sorts of weird problems and stuff ups regularly with their phone carrier, but Optus has never let me down, always complying and helpful to my queries and if you don’t feel like talking you can write to them on the app and they’ll help you until you work out the prob whether it’s phone or internet. I’m really a satisfied customer and a company that I know is looking after me. I have done a few extensions when times were tough and being given that extra time makes so much difference to get my finances in order for the next payment. The phone staff are friendly and very helpful all the time. I have no reasons to call but when I do I know I’m being looked after..Version: 7.13
✓ Good 4G experienceGood experience as a prepaid sim user. Would like to see more data options as well as promotions for long term users like me.Version: 5.0.3
✓ It works!My SIM Card is prepaid type. Anyway it works and usefull to me. Gooood..Version: 1.08
✓ Optus Mobile App and Data BreakdownThanks Optus team for advising about what to do when you onboard the app. This however must be recent as up until then, the option of whether to onboard using the mobile number or email address was never presented and this is now the first I have seen of it. Please don't make it sound like this was always there when it wasn't. What you could have said is that the Optus app has been updated and that when you open it that the UPDATED app will present these options. It works and that is great that the developers finally corrected this but please, be truthful and don't make it sound like it was always there when it clearly wasn't. This is the reason I have removed 1x star from this updated review..Version: 8.5.1
✓ Can't even open the appHaven't been able to check my info for the last month because it crashes before it even can open..Version: 3.57
✓ NatashaOptus provides great service and reception is hardly ever an issue. Technical support is very helpful and easy to navigate and understand. Optus is very generous with payment extention timeframes. My only issue is recently when I requested to upgrade my phone earlier than the normal upgrade time due to my phone having issues with call drop outs, missing calls and loss of volume and speakers, Optus were not very good with offering a discount on upgrade even though I have been a loyal customer of over 10 years. Overall apart from this issue, I’ve been impressed with Optus service and support and would recommend Optus as a service provider when purchasing a new phone or service..Version: 6.7
✓ Liam LewisI lost my phone, and had to get a new phone. So I had to go on a plan. The shop assistant was so helpful and honest that I got a new iPhone, but because I had no use for a fancy camera I was told it was cheaper to get the Xr which had all the same software and hardware of the 11. My mum is in hospital so financially this pay I was a bit strapped and Optus offered an extension of over a month by pressing one button in the app. Tesltras team would have sold me anything basically to get the most from me the sales person could get. I was a long time Optus customer anyway and the choice was a no brainer, so from the point of sale until the use of the phone I recommend Optus every time. Added bonus i her more data than I can use always have at least 8Gig left over. Although it doesn’t roll over like prepaid it makes no difference I can’t see how I could use all that data myself anyway 5 stars. Thank you Optus. Sincerely liam lewis. Customer for life. 😁.Version: 6.5
✓ Terminally illIt would be nice to see optus help it's loyal customers more sadly i'm neglected and made to have to jump through hoops just to get any help having a faulty case sold to me with a brand new phone and the phone breaks to faulty merchandise amd not ever the case company or optus will help me it's hard enough knowing you're dying with limited time and this is how they look after their customers i've been donating half to 40 percent of data to help others but optus won't help me is there any point being a customer ? this would be expected by telstra not optus but here i am after 4 months of no help what do ever it's disheartens me and stresses me out i have enough to worry about being terminally ill.Version: 6.6.1
✓ Optus... or just Opt Out ?I've been using this app for over 2 years and it was great except for a few glitches where it didn't recognise my mobile number and would lock me out... usually after an update. But then all was fine again.... until yesterday 😡... I have my home NBN and I had a mobile service that was my sons phone, times have changed and it was time for him to pay his own bills with the contract over we switched him to a cheaper carrier and pre paid.... all fine until I go to pay my next bill. Stupidly I updated the app before I went to pay and now it's locked me out and I can no longer use it to pay my remaining service. Live chat.... Alec informs me there is another app, great I go to the app store........... No other app for this purpose ?! Live chat again...... no you need to go to your online account. Why is it so easy to have an app for one and not your other services ? I don't want to have to recover my online my account app that I never use ?! I now cant view any bills at all because you also haven't emailed me a bill in almost a year unless I go instore spend half my day on hold and request one and then the next month they still don't arrive ? Yet funny enough you can send me a reminder that its now overdue thanks to this stuff around ! Make the app work for all Optus services or I might just OptOut !!.Version: 4.18.1
✓ Glitch GaloreI’ve been using this app for over a year and it’s been really good at allowing me to track my data usage so it’s good for that. Except there’s been a few too many glitches recently that I can’t ignore. Every time there’s an update I get locked out and need to log in with my number and pin again. EVERY TIME. And there’s a lot of updates. Sometimes it glitches so bad I need to delete and re-download the app. For the past few months or so I haven’t been able to track my data break down as well as the app immediately responding to me paying my bills. I pay my bill, check it one hour later and it still says I need to pay it. Wait 12 hours and finally the transaction has gone through. If my bank app hadn’t kept track of my finances I would’ve paid the same bill twice.Version: 4.22
✓ Happy customer.I’m absolutely over the moon each and every time I’m helped online by an Optus team member. It honestly leaves me smiling for hours after with how helpful the team are and how lovely they are! Although it’s completely irrelevant I’ve been off work lately very unwell and noticed my bill was due tomorrow which I don’t have all the money for until payday on Tuesday so requested an extension and without any hesitation it was approved. It gives me such a sense of comfort that I’m also a trusted customer. Just thought I would let you guys know I love Optus and would recommenced them to anyone :) thank you for always making me a happy customer 5/5 stars!.Version: 5.4
😕 My Optus Negative Reviews
