RetailMeNot: Coupons, Cashback Negative Reviews

RetailMeNot: Coupons, Cashback App Complaints & User Negative Comments 2024

RetailMeNot: Coupons, Cashback app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using RetailMeNot: Coupons, Cashback? Can you share your negative thoughts about retailmenot: coupons, cashback?

RetailMeNot: Coupons, Cashback for Negative User Reviews

✓ Quite a disappointmentIf their third party verification system (of course it’s not their fault) for purchases has the least bit of hesitation when approving your purchase then both your account AND card are locked out forever. There is no way (according to RMN) to unlock either. Apparently this is their policy and they never tell you that until you talk to a customer service manager. So you keep working and working on it, trying to get the card(s) and account(s) to work but it’s all in vain. They neither try or want to help. I’ll never do business with/through then again. I also alerted the Better Business Bureau..Mac7ryVersion: 4.36.0

✓ The 5 star reviews are likely from employees!!I’ve used this app for about 9 months now and have run into nothing but trouble. I’ll click on the online cash back offer, process to check out via the partner site as usual and maybe 1/10 of my purchases are tracked by RMN. Here is were the problems start: after waiting 45+ days to allow for the purchase to be tracked- per their policy, customer service agents ask a million questions to ensure you are using the app “appropriately” (adding items to the cart only after you click the offer, making your purchase within an allotted amount of time after the offer is clicked, having the proper browser installed, etc.). After this point they have to do a manual payout once you provide proof of the purchase, well they get tired of doing this and will suspend your account with no explanation given. During my last email exchange with a rep I was told they have issues with their app tracking purchases and this is a known issue but still refuse to process any additional manual payouts. When it works it’s ok, but trying to haggle with people to get money back is a pain, totally not worth it. Please don’t download this app and google their reviews and complaints with the BBB, I’m not the only one having issues with this company!.Ashleyb679Version: 5.2.0

✓ Complete waste of timeAdded the extension to safari and it’s been nothing but a hassle. First, the extension frequently causes websites to crash. The extension also enables a box with an “R” on the right hand side of every web page and every time I’ve tried filtering results when shopping, this “R” box causes issues selecting filters. I find myself disabling the extension more than using it. Which brings me to the biggest issue of all. I’ve been using the extension for a month now and while the purchases show under the rewards activity, not a single reward has been process nor do the rewards activity show the purchase amount or cash back I will receive. Even if it was just in pending status, no big deal! But the fact that it’s just the name of the store where I made the purchase and nothing more makes me feel like I got scammed. Oh! And when I click on each reward (there’s 5 that I’ve activated) it states “We’re waiting for -insert store name here- to let us know you made a purchase.” I can’t find a way to contact customer service and all in all, I’m just frustrating with the app and the extension. My experience on a whole has been BAD..Smarty0721Version: 8.0.2

✓ Used to work, but not so muchI used to check the app and use the coupon availability before I would shop all the time. But the last few times I tried to use the listed coupons, I would be told at the store that the coupons weren’t valid or they just didn’t work. Some stores would be nice and honor them, probably to keep customers happy, but some downright refused. Also, I used to take advantage of the Cash Back rewards option but for the last 2 months, I am unable to link my card, and receive an error message that states “We’re having an issue linking this offer at this time, but we’re working hard to fix it. Please try again soon.” I have notified customer service and received a response stating they are looking into it and never heard back. I even deleted and reinstalled the app, but still get the same error message. I’ve since switched to using Ebates, and have not had any issues. The couple times I’ve contacted customer service, I’ve had quicker response times, resolutions, and even a follow up email to make sure my issue was addressed and corrected..GrumpyGurlVersion: 4.43.2

✓ It’s worth the downloadI have not tried the cash back option yet, but of all the apps out there, RMN is the absolute best. Sometimes you have to do a lot of trial and error, but it’s worth it to find the greatest discount on major purchases: for example, furniture. Even when you think you can outsmart the app and it can’t possibly have a discount on something, look it up anyway. I saved $80 on a local rental car. Thank you Retail me Not. I’m glad you didn’t abandon us xo.Sybil.DisobedienceVersion: 7.1.1

✓ What’s the point?The sole purpose of this app is to save money while shopping and it couldn’t even help me do that.... I bought 200 dollar shoes from finish line and on RetailMeNot it said “scan your receipt for 3% back” ....... I obviously did that. 45 days later I was supposed to get the 3%... To this very day I have not had a single email from RetailMeNot .. confirming that I submitted my receipt, etc. There’s nothing from them... on the app I tried to check my history and there’s no history of me doing that ... how could there not be a history or email record? Like do you really think I’d take time out of my schedule to write this review if you guys didn’t mess up? You have one job.... I can’t believe I never even got an email confirmation and that there’s no history on the app.. Your customer service support or whatever is a joke... there’s NOTHING for “can’t see my purchase” nothing even close to it... what a waste of space on my phone..Jr203502Version: 5.3.8

✓ Flawed. Waste of time.Should have read more comments before downloading RMN. They’re using a so-called “3rd party specialist” that declines your transactions randomly. Just saw another comment and realized I wasn’t the only person who had tried a few times, contacted their support, and their support could offer no explanation, no solution, no nothing. Seriously RMN is not the only gift card app available. And despite you claiming ALL the gift card apps use the same “3rd party specialist”, I had made purchases on other apps just fine. So stop pointing finger at customers when you cannot even handle your own payment, or pick a valid vendor to handle payment for you. UPDATE: Please stop your meaningless reply. Note that the so-called “security measure” you have is randomly blocking customers who have no issues with ANY other online retailers. And stop telling people to try again if you know it won’t work. Be a responsible developer..📋✍🏻Version: 4.36.1

✓ 🤬Under Armour gift card HELL🤬I attempted to purchase a $100 gift card that would give me 10% back instantly in stores or online and the experience was ridiculous! First of all any company in this day and age that doesn’t provide a phone number to speak to a live agent should be the first HUGE RED FLAD 🚩. I wasted a entire Sunday clowning around with their ridiculously slow system waiting for the sale to process and both attempts after like 12 hrs I was advised the sale was not processed and the funds would not be deducted from my credit card. I contacted my financial institution’s customer service to inquire if the issue was a denial from my bank and they confirmed it was all on RetailMeNot’s side of the attempted transaction. Do not waste your time or your available credit balance on these clowns. I now have a $200 pending amount on my credit card that I have to deal with a lower available balance for however long it will take to drop off the system. Their chat agents during normal business hours are absolutely useless also. 🤬.Anonymous pizza addictVersion: 5.3.2

✓ No RedPlum Coupons Yet???Very disappointed that this company who has already merged with RedPlum still has not moved the grocery market sector (manufacturer coupons) to their app or website yet. How long can it possibly take? There are those of us who are environmentally conscious thus try to reduce the amount of paper waste and with your company only allowing consumers the option of availability to these manufacturer discounts via print inserts in a dying industry of the printed newspaper just states how much your company has no concern for our environment and a lacking knowledge of the growing digital market..JewlzieBVersion: 4.40.1

✓ Good app, but inaccurate sometimesThis is a great app and I appreciate it. However, they should require companies to list locations that don’t accept coupons from the app. It confuses and inconveniences a customer shopping. It’s frustrating to search the app for a great coupon, but then when you get to the store they don’t accept it. Often times the store associates have bad attitudes in the event they don’t except the coupon. This is especially frustrating during the holidays..Futuristic09Version: 4.32

✓ Can’t Use For Bath and Body Works ANYMORE!!I’m not happy with NOT being able to use Bath and Body Works coupons from Retail Me Not in their stores anymore. I stopped signing up for their coupons because I had this app and the BBW stores were using them. Recently went into one of their stores and the store manager informed me the company has not used Retail Me Not since Jan 2018. Which I told her that is wrong because I have used this app in other BBW stores and they have taken the coupons from this app. She was nice enough to honor the coupon I had but stated I couldn’t use it going forward, but to sign up for BBW coupons again to receive them. It was really disappointing being so I recently used this app during Black Friday weekend at another BBW store. The BBW stores and other retail stores not using third-party apps for coupons need to regulate this new policy change for all their stores. Other than BBW, I have not had issues using Retail Me Not in other stores when checking out. So the app is still useful for me when I am out shopping..Jerzeegurl1Version: 4.43.1

✓ ZERO Customer ServiceI had to close my PayPal account due to fraud. So, I opened a new account and changed my RMN account email address to reflect my new PayPal email. Then, I contacted RMN to inform them of this prior to redeeming my rewards. However, after I redeemed my cash rewards, RMN still sent my money to my old, closed account, which I no longer have access to. They refuse to cancel it and resend it to my updated email. So, they basically just stole my cash rewards! So, beware if you ever have to change your email address. Apparently, they ignore the change and will still send your money to your old one. SMH. I’ve never witnessed such impractical lunacy in my whole life. And, after almost a dozen emails, they still refuse to fix this! So much for customer service! UPDATE: I upgraded my rating from 1 star to 3 because RMN finally resolved my issue. However, it took countless communications, weeks, etc., before someone was finally willing to assist me..Chosn4Version: 4.42.1

✓ Worst customer experienceI bought the $80 gift card to purchase an on-sale item I saw on Cole Haan app. Cole Haan app does not allow for gift card input. The gift card itself does not provide any instructions on how to redeem it. I tried many times in the Cole Haan app but failed to use it. I asked for a refund from Retail me not, not only is their customer service unreachable via the number listed, but their reps insisted that they are not responsible for Cole Haan’s checkout page hence no refund will be issued. This is a horrible customer experience Retail me not is only interested in getting money from their customers but cares less about the customers’ experience with their products. Retail me not, your partner’s checkout experience matters. It is part of Retail me not’s customer experience. If you fail to recognize that, you have no future. Will never use the app again. Deleting for good..SunnybayVersion: 4.35.0

✓ Nothing special anymore!This used to be my favorite app, but now they don’t offer anything special that the store itself is not advertising when you walk in. So now the app is pretty much just a waste of space on my phone! I used to be able to get instore promotions for B&BW & other stores now I noticed they only offer online sales, that again are no different from what’s being advertised on the website. I think I’m going to be deleting the app because it’s pretty much useless, I don’t need another app to tell me what I already know is on sale. Very disappointed!.AhardsonVersion: 4.43.2

✓ The cash back doesn’t work and they don’t careI cannot redeem cash back because the app that I’m signed into all ages that I don’t know my password and therefore they can’t verify my account. I changed the password and still have the same issue. I contacted customer service and they claimed to be in the middle of system upgrades and encouraged me to make sure I had the most recent version of the app. I personally believe they want my reward to expire without having to pay it out or they have no intention of honoring it to begin with. Smh..No1234532453245Version: 8.1.1

✓ Cashback doesn’t always trackI love that the cashback on Retailmenot is very competitive compared to other cashback sites. Lately I’ve been having issues with them tracking my purchases and unable to give me cashback because they can’t find the activation links on their end and there’s no way for them to trace the purchases. Now I keep track of all my purchases on a spreadsheet and have to constantly put in cases for them to review..Tqchen90Version: 7.13.2

✓ Horrible customer serviceAdvertises rebates that they “know do not work”(that came from a rep). Then, they make you wait 16 days before they will offer to help you with any issues! Update: I did wait 19 days after purchase and was GUARANTEED twice that the purchase would appear and it did not. I spent over 2 hours with 3 different horrible customer service reps for them to tell me their system has been malfunctioning. 2nd update: This “company” has now changed their response to my comment after my first update when they said I needed to wait 15 days to now say I needed to wait 20 day. Extremely pathetic!.Kn97531Version: 4.40.1

✓ What has happened?I feel like I used to do so well with my rewards on here but now I don’t ever seem to see them. I sign in to purchase through the app and then never see any cash back. It’s like a job having to come back and send my orders and info to get my money back and sorry to say, I just don’t have time for that because I can guarantee I already spent a BUNCH of time shopping to begin with and have more pressing things to do..Cookie NoVersion: 9.0.1

✓ Not like it used to beI’ve used the website and app for a couple years now, not religiously but enough to know that the current state of coupon codes are crap. I’ve not been able to find one that has been useable and therefore makes my search a lot of wasted time and effort. I feel like I’m being scammed every time I waste my time. My time is as important and valuable as it is to you and hopefully you will do much better, in the very near future. Otherwise you are no better than the rest of the useless companies only interested in using customer data for your benefit. You get paid. So fix this problem..OBXGIRL1234Version: 8.1.0

RetailMeNot: Coupons, Cashback works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact RetailMeNot: Coupons, Cashback.