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White Castle Online Ordering App Complaints & User Negative Comments 2024
White Castle Online Ordering app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using White Castle Online Ordering? Can you share your negative thoughts about white castle online ordering?
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White Castle Online Ordering for Negative User Reviews
✓ One Of The Worst Apps EverI gave this app a 1 star because I was forced to. 99% of the Tim, the app does not work at White Castle locations and the employees are aware of this, therefore you’ll ever be able to use the app coupons in the drive thru. I was told by 2 employees (at 2 different locations) they believe White Castle interferes with the internet/connection to avoid you using the app/coupons. If you’re able to get the app up, you’re going to wait in the drive they for longer than 15 minutes, so again you can’t use the coupon because it’s not available for another 7 days, after it’s generated. I’m currently in the drive thru and one car is ahead of me at the window. My order is not taken u til the car at the window has ordered AND have received their food. This is why the coupon times out. I’m sitting for over 11 minutes now..Version: 2.2.26
✓ Opening TimeThe White Castle I ordered from doesn’t open until 7 a.m. I didn’t know that, the app let me order, and said it would be ready by 6:12 a.m. I pulled up to the drive thru widow and explained to one of the ladies my situation and that I had to be at work by seven. She was gracious enough to make the order for me. I feel that my next statement is not on her, per say, but because of the situation. I ordered two sausage egg and cheese and added bacon breakfast sliders, but received sausage egg and cheese, no bacon. So not a great experience..Version: 2.2.65
✓ Broken App, Overall System or Store ManagementPlaced order on the app, paid via Apple Pay and then set pickup time for the 15min+ minimum. Arrived just on time and was then told my order did not show up on their system. I had the order number and also verified Apple Pay had hit my credit card, I saw the pending charge. After several mins at the window, was told to come inside to wait for my order to show up. I asked if they could pull up the order somehow some way since I already have a order number. They said it’s not possible and had to wait for the system to pop up the order on their end. This seems like a very inefficient system. They said they had no way to pull up an order and must wait. After 30mins, still nothing and then that’s when they said there nothing they can do and have to call corporate to see what they can do but unfortunately they said corporate is closed. That seems rather inefficient... So White Castle seems to have a very legacy system and upper management doesn’t trust their stores to handle cases such as these on their own? All that or this store staff doesn’t know what they’re doing. After all this, I ended up just leaving the store, got food elsewhere and will be disputing the charge on my credit card..Version: 2.1.132
✓ Change selection of pickup time!!!OMG, overall the app is easy to use, but why in the world to you ask to select the pickup time when the first item is added to the cart. MOVE IT TO THE END OF THE ORDER! We selected pickup time on the way to the store that was 40 minutes out, it took us 12 minutes to place the order, then get a notification that the pickup time was less than 30 minutes. To top it off, we could NOT CHANGE THE PICKUP TIME, and found the only way to get around it was to cancel the order and restart the ENTIRE ORDER at a later time! Overall the app is easy to use but for God’s sake, change the pickup time to the end of the order NOT AT THE BEGINNING!.Version: 2.2.65
✓ Too slowOrdered online thinking it would/should save time. Order at 6:10 pm, app said pick up at 6:33 pm, drove 15 min to our nearest White Castle arriving at 6:25 pm, and sat waiting in parking lot. App then changed pick up to 6:40 pm. No cars parked in lot, only saw 4 customers drive through while waiting. Pulled up to drive through speaker at 6:42 pm and informed them of my online order. Two cars ahead of me. When I got to the window at 6:45 pm, they asked me to pull into waiting area. waited there for another 20 minutes until they finally brought my order out at 7:05 pm. NOT IMPRESSED with online app!! Woulda probably saved more time just ordering the normal way..Version: 2.2.65
✓ Nice to have app but it needs improvementNavigating your way through this app isn’t intuitive whatsoever. It took me way longer to figure out how to place a dang mobile order than it has ever taken me to set up in any other fast food apps I’ve used. I nearly gave up a few different times as I became very frustrated in trying to use the app but an employee told me the last time I came to white castles that I’d get a sick coupon to use upon registering for the crave nation rewards program now being offered so that’s the only reason I kept up with it and it paid off cuz eventually I figured out how to place my order and apply that coupon. But I know my parents wouldn’t have been able to figure the dang thing out if it had been them struggling with it so I’d highly recommend you all get developers to work out all those kinks and make the app more user friendly for a wider range of customers! Just a suggestion!.Version: 2.2.65
✓ Great discounts but hard to find In appWhite Castle has been a staple in my life and I love most of the items they offer. When the app came out I was hesitant but as the world has changed I have used it more and more and it’s pretty easy to navigate. The difficulty lies in locating the discounts that are sent in emails that say they are available in the app. I have sat and searched in the app for the email offers but have had very little luck. It’s also a bad sign that when you ask an employee to help you locate them that they can’t either. It’s almost as if you don’t want to give out the discount to all who use the app. If the offers were meant to be found they would make it a lot easier to locate in the app and quit with the wishy washy!.Version: 2.2.94
✓ App doesn’t send everything you choose to the storeI asked for no pickles or onions or my online order. When I arrived my order was not even put I to the system until I walked Thru the door 20 minutes after I put the order in and paid for it. And the order never said no pickle. Just no onions. And I ordered ketchup and mustard on each burger. The store never saw that on the order. It just wasn’t there. They showed me the receipt. I wish they would get this together. Because when you get home you have stuff on the burger that you asked not to put on them. This is not good..Version: 2.2.26
✓ Super annoying appThey could really spend a little money to make this app easier to place orders and pay. You can’t see prices for their huge menu and many different offerings until after you’ve 1) added to your cart, and then 2) go into the cart to see what you’ve just added. It isn’t smart enough to use your location to find a store, frequently times out when you’re trying to pay in the app, can’t remember your payment method so you have to enter a million numbers each time, and is general it just cumbersome. Other restaurants treat their mobile app customers better than this, so only bother with the app if you’ve REALLY got a craving (or the app and make it easier to pick up without having to wait in the drive thru line like the other restaurants do)..Version: 2.2.65
✓ Ok when they’re not out of itemsIf it happened once or twice that’s no big deal. But it’s been at least half my orders when I get there they say they don’t have something I ordered. Today was the chicken rings and fries. I wouldn’t have bothered going if the entire ordered can’t be filled. Only reason I continue to use this is because you can choose pay at castle. I’ll never use a credit card if I have to wait and see if the entire order can be filled. The app needs an update that allows individual locations to turn off items they don’t have..Version: 2.2.26
✓ Buggy Trash app and Sucky “Deals”It took me about 15 minutes to get signed up (because of the app, not me), then it kept giving me a “location error” and prompting me to enable location services which I had already done. After finding that I could manually select my location I eventually get to the deals section (which requires additional “signing up”) and the best deal they have is $5 off of a $33 crave case… Pro tip: If you’re going to go through the hassle of downloading this app and signing up, select the date it currently is as your birthday when you sign up for the crave nation part and you will get a $10 meal free, and it gives you 30 days to redeem it..Version: 2.2.65
✓ Useless for customersI go to the WC in Frankfort, KY. I order the crave clutch and pay ahead with the app and expect to pick up my order when I go to the counter at the appointee time. The person in front of me in line orders a crave clutch and gets a ticket number for when his order is ready. I tell the person at the counter my order number for the order that is supposed to be ready 15 minutes after I’ve ordered it and paid on the app. Guess what? They give me a ticket number too. I get my app order after the guy who ordered for the first time when he was standing in front of me when I was in line to pick up my order. My order should have been ready and waiting for me. How does this app benefit me at all? Im not getting faster service. Im not getting discounts. It’s useless..Version: 2.2.94
✓ Maybe I’m just not used to it…It’s ok…not too user friendly. I’m used to the McDonald’s app which is amazing and super easy to use. Also wish there were deals for app users like McDonald’s and a reward system for using the app. I had to click on each case to see what exactly it was. Would be better if I could read what is being offered without having to click on each one. Also wish there was a “sauce” option to choose your sauces. I just put it in the comments. In my experience they either never give you sauce even when asked or when asked they give you like 5 packets for 30 burgers…if White Castle would use the same format as McDonald’s app they’d probably have happier app users.Version: 2.2.65
✓ Never AgainPlaced order thru app. Paid. Order to be ready at 1:35. I arrived with three people in line , at the counter. I thought it would be easier to grab and go rather than sit in the drive thru. There was one employee manning the grill, fryer, drink station , drive thru and walking. We could not see her mike and thought she was ignoring us as she would not answer us. One person left. So would I but my order was paid for. Two more came in but also left. By the time she acknowledged me she said the order did not show up on her computer. It’s now 2:00. Forty five min after the order was place and 30 min. After I arrived. I had to show the order confirmation. To which she responded “that don’t mean a thing” it’s not on my computer. Read me the order. And I’m being polite in my reiteration if the service. I understand the frustration but don’t dish it to your customers because employees didn’t show up. App is being removed. I’ll never eat a White Castle ever again..Version: 2.1.130
✓ Love the Castle, not the appI’ve loved White Castle for almost 40 years and have probably consumed 50,000 sliders or more my entire lifetime. I’ll also go back, but my app experience was so bad it’s just not worth it. Coupons are great, but every time I order in the app the restaurant never had the order ready and usually struggles to locate it. That’s not the worst part of it, the app itself consumes your battery! I haven’t used the app in a week and yesterday I came to my phone to discover it was almost dead after 5 hours just sitting in my pocket and it was hot to touch. I looked at battery consumption and the White Castle app was 86% of my usage 🥳. I turned off background app refresh and it continued to dominate so I put it to bed and deleted it. I might revisit it down the road for the coupons, but the bugs need to be worked out..Version: 2.1.132
✓ Very glitchyI had a ton of issues with this app… I tried to use a coupon for a free 4 slider meal, and it just vanished once I added it to the cart, like it never existed… like not on the cart, not anywhere. Just gone. Then I tried to pay online and that kept glitching, to the point it wouldn’t let me pay online I had to pay in person… then I had issues with the app itself restarting and losing my cart and I had to keep starting my order over… not to mention there’s no prices anywhere. You just have to add it to the “sack” aka cart, and go look, and if it’s too much, delete it from there. Really disappointing… love the restaurant, even though I rarely eat fast food, but this all needs a lot of work..Version: 2.2.117
✓ White Castle appThis is the most confusing and hard to use app of any restaurant I go to. I use the apps at all the restaurants and I eat out 7 days a week 2times a day and the is the worst. When I signed up I never got my free combo every time I try to use the deals they never work plus the employees are rude and not helpful at all. Seems like to me (other restaurants the employees know how to use their app) it should be part of the job. And unless you just trying to trick people into thinking they are gonna get a good deal to them to the store you should fix this. I came to White Castle Tonight for someone else, I have not and will not spend one penny at White Castle until I get my free combo for downloading the app!!.Version: 2.2.65
✓ App does not workTried using the app to order. Fully went through and placed my order through Apple Pay the app then immediately crashed on me took my money and didn’t place any order. Do not trust this app. I’ve been trying to get a hold of customer service to get my money back but they are impossible to get a hold off. Would rate this 0/5 if I could..Version: 2.2.117
✓ Worst app & worst service EVER!!The app is EXTREMELY Slow!! I ordered from the app pulled up to the dt only to be told by a girl with an attitude that they don’t have my order. I used to love really love White Castle, when I was a kid they didn’t have it near us so we’d get it while traveling & it was a great treat. I’m sorry to say that while I like White Castle the restaurant’s have lost my business. I don’t go to restaurants for poor customer service. I also won’t support a restaurant where the app doesn’t work as it should so Congratulations White Castle you lost a customer for life & I will tell others of my experience so they don’t have the same thing happen to them. If I could give a negative star I would..Version: 2.1.132
✓ Don’t waste your timeI downloaded the app so I could order ahead of time because you know White Castle has the worst lines. The app worked fine except it takes your money as soon as you order not when you get there like the McDonald’s app. When I get to the location there are no spots to pull in and have them bring you your food. The inside was closed even though there was a sign that said the inside was still open for carry out. So I had to pull into the long drive through line. It took forever and I couldn’t even leave and go somewhere else because the app took my money when I placed the order. Won’t be using again. Terrible customer experience..Version: 2.1.139
✓ Great app, needs UI fixesThis app works excellent on the back end — very easy to search and find white castles, anywhere, and the ordering/payment is quick and simple. Menu and options are extensive and customizable. I’d ask the engineers to take a look at the UI when updating items or provide a special instructions. The special instructions box gets cut off at the bottom of the screen, and it’s nearly impossible to edit. At the same time, accessing that box can also accidentally cause the user to touch one of the other options near it, potentially leading to incorrect instructions for an order. Otherwise, ordering is fast and simple, far better than just about every other online ordering service I have ever used. Just double check your order before placing it!.Version: 2.2.100
✓ Takes the order and the money, even if the store isn’t open for pickup.Used the app for the first time yesterday. I chose the option to pick up the food inside, because I don’t want to wait in a long drive through line when I’ve already ordered and paid. When I got there, the doors were locked, and there were cars backed up into the street in the drive through. I called the number three times, but no one answered so I left a message asking for a refund and went somewhere else. Exactly 44 minutes later they called me to ask when I was going to pick up the food. I politely explained that I tried, but had to go somewhere else and needed a refund. They said it was already paid, they couldn’t refund the money, and I should have called. I explained the app offered to let me pick it up inside, and I called three times. They said if it’s after 11am, the doors will be locked every day. I suggested they turn that option off on the app if it wasn’t an option they actually provide. They said they would reach out to “corporate” and try to get a refund..Version: 2.2.50
✓ So hard to navigateHad to change locations as I was about to submit and saw it was a WC 15 miles away. this erased my order - except for the 1st selection of my 2 selection order (double American cheese combo + 2 more double sliders. Now I have 6 sliders - paid for - that I cannot eat. Next - this is my 3rd time using the app. I use Starbucks daily and McDonald’s twice a week, at least twice a week. Those apps so so much more intuitive. Yours is just hard to navigate. It has to much all over the app. Make it much more simple. And it should know what WC I’m at. If you made it look exactly like the drive up menu, that would be great! A lot less confusing. Your customers know that menu. Why try to make it something else online? Makes no sense and it frustrates me. Lastly, it doesn’t identify me so when I get to the window it’s just “mobile order”. Now I have to just hope the order is right and of course there’s no personalization. Have an opportunity to say my name and make me feel not like a number. That counts..Version: 2.2.94
✓ App has issuesThe app is not user friendly. When u order it has a space for additional information well I always get a large hic orange. Evidently that information does not show up for the employees so instead of getting my hic that I wanted I got Fanta orange. Sections overlap each other. Up until just recently onion chips were not on the app to order. More often than not I am Stu k with pickle on my sandwich when I clearly ask for NO pickle. I’m going to stop using it and possibly going all together. The customer care is ridiculously under trained In how to speak to customers the tone, the vernacular, the unprofessional, the communication as a whole..Version: 2.2.26
✓ App order is easy/Location- Not so muchOrdering on the app was easy and convenient but when I arrived, 5 min after order was suppose to be ready, they had not started the order. They were “surprised” and had no clue there was an app order. They printed out the order and started it. It took an extra 17 min to get my order ready. I would understand if they were busy but there were no other customers at the restaurant, including drive thru, and no online orders were ready. This is highly disappointing!.Version: 2.2.50
✓ Why do I need an account for one order?Why do I need an account for one order?.Version: 2.2.94
✓ Didn’t workI joined the craver nation and there was a coupon for a free slider combo (4 original sliders, small fry, small drink) but it was only available via an in-app order. I tried to place the order but the app had some sort of communication error. It said to contact the store to place the order, so I went to the drive thru to tell them the issue I was having. After explaining the situation and giving them my phone to look at for like 10 minutes, they resolved to do nothing for me, and I left with no food. I’m just really disappointed to have wasted my time and gas for nothing like that. Seems pretty deceptive to have been offered free food but then not get any of it because the app decides not to work and the store won’t do anything to remedy the situation..Version: 2.1.132
✓ First (and probably LAST) time app user :(Happy to get a free combo coupon, but I lost it when my phone battery died. Never even got to use it! Clearly you can verify when looking at the order history that the coupon was never used. We live at least an hour from the nearest White Castle and decided to drive all the way here for fresh sliders instead of from the frozen food section. Not that we made the trip solely for the free coupon, but it sweetened the anticipation of picking up a crave case plus a few more free. Fix the coupon redemption!!.Version: 2.1.111
✓ App has stopped working!!For the past 2 weeks I have been unable to login to my account which means that I can't use any deals or place any orders!! Every time I try to login it either won't let me or says "loyalty login error". Even clicking forgot password does absolutely nothing! I've been clicking forgot password for the past 2 weeks and haven't received a single email. There's no way to even contact someone about this issue so I'm left unable to use the app at all which just means I won't be going to White Castle any till it gets fixed. Was going 2-3 times a week but now I haven't been in the past 2 weeks.Version: 2.2.109
✓ You need to includeThe app is decent. But you MUST add the ability to add ketchup and mustard. I only see being able to add it if you add it in the special instructions. Guess what happens in that area. People don’t read it. It’s an overnight. At least twice now I’ve added it to the instructions section and stupidly don’t ask before I leave, get it home and wouldn’t you know it, there’s no ketchup and mustard. Just like you ask if people want onions and pickles ask if you do or don’t want ketchup and mustard. I know you know people like your mustard because you sell bottles of it. So please add it to the list of ingredients to either add or not put on. And then if I forget to click “yes” then it’s my fault. Thank you for your time.Version: 2.2.14
🙂 White Castle Online Ordering Positive Reviews
White Castle Online Ordering works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact White Castle Online Ordering.
⛔ White Castle Online Ordering Problems
