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- 59.4SAFETY SCORE
- 4+CONTENT RATING
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Hobby Lobby App Complaints & User Negative Comments 2024
Hobby Lobby app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hobby Lobby? Can you share your negative thoughts about hobby lobby?
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Hobby Lobby for Negative User Reviews
✓ Terrible designThe user interface is far from user-friendly. The items are not efficiently organized on the app and the filters aren’t very useful. The app will not let me apply two separate gift cards on the same transaction. After I backed out and went back in, my entire cart had been erased. I had over 20 items in there. There are some pages where the search bar disappears, that should be available no matter where you are on the site. There should also be the option to filter out the in-store only items. I am shopping online, I don’t care about items I can only find in store..Version: 3.0.2
✓ Search engine is awful and archaicThe search engine in this app is about the worst I’ve ever encountered for a retail store. A lot of times I can put in exactly what I’m looking for and multiple irrelevant items pop up, instead of what I’m actually looking for. It’s uncertain if I’m actually seeing what’s available in my store and having an aisle location is out of the question. If I’m in the store and wanting to use this app, any signal or WiFi rarely works. The app’s search engine is archaic at best. Come on, techies, step it up the search engine on this app..Version: 3.0.8
✓ NOT User FriendlyI love Hobby Lobby, and I love that I can view and purchase their products online. However, the app is wonky and difficult to use. Both the menu and the search bar are not on the home page of the app. You have to click on something else to get to them (what??). It constantly signs me out of my account every time I leave the app, OR any time I view an item in my shopping cart (again, what??). When you search for an item, it resets everything the moment you click on an item in the results. I have been on the 4th page of search results (or beyond), trying to locate a specific item, clicked on something to view the details, and then tried to go back to the results list...only to find myself on a blank search page (SERIOUSLY, what???). Additionally, the search bar doesn’t remember previous item searches. Having to type it in over and over—and flip back through pages to try to find your place—when you are looking for something specific is ridiculous. The store is fantastic, but the app needs an overhaul..Version: 3.0.1
✓ Can’t find anything by browsingI used to be able to find things by simply browsing the categor but now they only show you SOME of the subcategories (the top categories) which is extremely annoying and makes it much more difficult to browse. I can search, but the problem with searching when I would like to browse a whole section is that it leaves out a plethora of items I’d be potentially interested in if I’m too specific with my search term(s). uggh, please restore the old functions. The biggest issue with this lack of functionality is that this app already lacked a lot of functionality other apps excel with and I don’t think the newest update actually fixed much 🙄.Version: 3.0.9
✓ App needs workThe app was a little outdated, but it was easy to use. Since the update, it’s nearly impossible to figure out how to shop via the app. From the main page you have to click one of the few categories offered, from there you can finally get a search bar, but if you find a selection of what you’re looking for and click on a specific item, then click the back button, it takes you all the way back to where you have to pick some random category then re-enter what you want to search for. This app is a mess. Please make quick updates to make it better..Version: 3.0.1
✓ It’s a nice store but….I was very excited to see a new craft store in our neighborhood. After making several purchases from yarn, beads, holiday decorations I find their prices are good but the quality is not there. The store is clean and organized but their company brand of products are and I hate to use the word but it’s junk. The yarn may say it doesn’t pill but it sheds. The light sticks don’t last the night or they fall apart. The alphabet beads don’t give you all the letters. And the squirt gun plugs don’t stay. These may be minor but very disappointing when you need to use them. Michaels may not be the most organized store and they have improved their appearance. But I have to say anything that whatever bought from them has really never disappointed me..Version: 3.0.8
✓ Love the store, but the NEW IMPROVED APP is a waste of time.If it’s within driving distance just go to the store. Don’t waste your time with the app. It’s worse than falling into a pit of mud with little snakes coming after you. I recently had major surgery on my eyes to repair a retinol hole so I can barely see the prices on items; so it would be nice to see a larger print and the 40% or even a 50% off coupon return. That’s something every homemaker looks forward to finding especially close to Thanksgiving and Christmas. Well, like I and many others have said, we love the store but the app is horrible and not worth using. That is, unless, you trash it and bring back the old app or a better version of the old one..Version: 3.0.8
✓ Time consumingExtremely time consuming due to the fact that after you click on an item, there’s no way to go back to the page you were on. You have to go back to where you started 🙃 even that wouldn’t be too big of a deal if you were able to search for the last page you were on but you have to do two at a time which after clicking on a few products takes forever. It’s especially frustrating that there’s no way to sort out items that have been sold out and are no longer available. I’ve clicked on 10+ things that are not available online, had to go back to the home page and start all over again. 45 minutes wasted, definitely not making a purchase now..Version: 3.0.1
✓ Worst searching capabilityWhenever searching for items, the Hobby Lobby app brings up many totally unrelated items and few or none of the items you want regardless of what search word entered for whatever you are seeking to find. Compared to ALL other online shopping, Hobby Lobby online has the worst. Programmers at Hobby Lobby ... get with it, make your site competitive!!!!! I used to shop Hobby Lobby store frequently before COVID-19. Now I want to search online to see if I can find items I want either online or in the store. I want to know whether it is worth my effort to don a mask, worry about catching COVID-19, just to enter the store. I have yet to enter Hobby Lobby in the past six months not have I been able to shop online. I shop online at other similar businesses who have significantly better search feature. I have tried online at Hobby Lobby numerous times over the past six months searching for various items that I know were at Hobby Lobby before and should be there now. The search feature is so bad. I search because I want to know if they have the item either at the store or to buy online. Because of my frustration with Hobby Lobby, when the restrictions are over and we can actually shop without worry, I may rarely go into Hobby Lobby whereas “before” I often shopped weekly for crafts for gifts for grandchildren, for photo scrapbooking supplies, for card making supplies, for batting for quilts, for sewing notions, etc..Version: 3.0.2
✓ HorribleMy goodness this is a terrible app. You shouldn’t have to be signed in for a SHOPPING app to save your cart. A shopping app shouldn’t randomly clear your cart (and not be able to retrieve it). A shopping app shouldn’t sign you out and ask you to sign in every ~5 items you look at. An app in general should remember your log in information and keep you logged in. But this app isn’t a normal shopping app, it’s an absolutely terrible one. I cannot believe there hasn’t been an update in 7 months with how terrible it is. Shame on them..Version: 3.0.2
✓ Not a fanI have a few issues with this app. 1) the search button is hard to get to. 2) anytime I click a certain item to see more info when I go back it takes me back to the home page instead of my search thread. Other than that I love the app. Coupon linked is a plus, price matching, and more features. Just for the inconvenience of having to search the same thing over and over I’m giving it a 2 star, because it’s tedious trying to stay on track..Version: 3.0.1
✓ UselessIt really seems that this app was written as a high school computer class project and the student received an “F” as in FAILURE and NOT fantastic. - The UI is confusing - The layout a mess - No way to check if an item is in stock at a store unless you call the store - No ordering on the app and picking up at a store The strangest part is that the app allows you to pay using Apple Pay but Hobby Lobby does not take Apple Pay at their physical stores, at least the ones in So. Cal. Why can I pay using Apple Pay in your app, but I cannot pay using Apple Pay in your store? Reminds my of all the major stores that ignored online shopping and technology that are no longer around, this store is like a living dinosaur. I don’t know much about this company but with the way this app is developed, it seems like it’s run by old people ignoring the present, stuck in the past and just putting out an app that BARELY does anything so Hobby Lobby can say “we have an app”. What they don’t mention is that “it barely works”..Version: 3.0.9
✓ Poorly designed app Great storeSorry but this app is poorly designed. Search bar is not obvious or available on home page. You must click DIY button at the bottom. Once you are in a search mode and you find an item within your search, you may tap on it to view further details but good luck going back to the search list. You have to start all over retyping your search topic. That’s ridiculous. Plus numerous completely non related items constantly show up in your search results which clutters your search. Some items in search are totally off the wall. I also get logged out of my account randomly. Nor does HL have a tool to see if the item is even in stock at the store. They are not store specific. I may just delete the app. I don’t use it much anymore..Version: 3.0.1
✓ Where’s my Account?Before I had downloaded the app I had made a purchase via the website And I had to make an account so that I could track my order and view my history. Terrific, as I like to keep track of things and reorders are something I would do. I assumed that the app would be set up similar to the website in that I could look at my account history and track my orders. This is not an option on the app. I can still place an order kind of through the app but it won’t be with my account so I won’t be able to view my history and I cannot track the order without going onto the website so what exactly is the point of the app other than a glorified sales flyer? It is no reflection of the store itself as I love going into a location whenever it is an option (I do not have one local to me) but majority of my shopping is done online. I can deal with not having the greatest search abilities as the search bar frequently vanishes but the app just feels like a flyer instead of functional shopping..Version: 3.0.9
✓ StuckStuck in a never ending loop. My password (which is saved on my phone) is supposedly wrong. Click to have them send me a link to reset. Change password- at least attempt to. Then I’m told I already reset my password- which I didn’t. I can’t get into my account at all. Been like this for a week now. Oh, and I’m also randomly told my email isn’t in their system & if I try to sign up for a new account, I’m told I already have an account with that email. I can’t even get it to connect to Facebook..Version: 3.0.2
✓ ChangesBeen an avid fan of Hobby lobby for years. Even though there was a Michael’s and Joann within a half mile I always went to Hobby lobby. A lot of that had to do with the fact that it was a Christian store, but the other reason was because they always had what I wanted with my crafts, scrapbooking, and home decor. The recent changes they are making are a terrible idea. I understand that even some of the employees are calling it bed bath and crafts. I never went there to buy a toaster or a blender, I went there to buy crafts and scrapbooking supplies, and home decor. Extremely bad management decision. It will definitely cost you a lot of business..Version: 3.0.9
✓ No longer thereGrieving the loss of the 40% off coupon! It’s no longer there☹️. Don’t they realize that when I went I usually ended up buying 5 things I didn’t intend to? The coupon brings me in the door because ordering off the app is an exercise in frustration now I mostly buy online from whom ever..Version: 3.0.8
✓ App redesign is a failHobby Lobby used to be my go to store but this app redesign proves they are not listening to what their customers want and in that case I’ll shop elsewhere. App only has a fraction of items showing than what store actually has, the section lists are super short without any way to change count so constantly hitting next page every 6 items, and they still don’t have a pick up option in large cities. I’m over it & deleting app..Version: 3.0.9
✓ DO NOT USE THIS APPI tried buying items off the app, almost up to $100. First off, the search function is so bad. If you specify what you want it will show you some results but not all the results. Say I search for ocean, I’ll get some ocean results, but I won’t get all the possible ocean results available in their store or online. Second, they charged me so fast and did not send me a confirmation email nor proceed in the screen after I hit pay with ApplePay. It gave me an error and said something went wrong. Oh but charging me didn’t go wrong did it? I am demanding my money back and deleting this APP ASAP. DO NOT USE THIS APP OR THEIR WEBSITE!!.Version: 3.0.9
✓ App useless in product searchesYour search entries will yield zero results, sometimes it will show products without full spelling in the view below the search bar but try to finish the spelling it disappears all your search queries and you’re back to zero product found. If you skip spelling it out and try to click on the 1 or 2 choices the bother to list, we’ll that may or may not stay on screen before refreshing back to zero found. Big FKnwaste of your time. How this app ever got approved is beyond me..Version: 3.0.2
✓ I can't open up the app!Can't open the app.Version: 1.1
✓ Absolutely awful appI am vision impaired and would like to use this app because the closest hobby lobby to my home is more than an hour one-way. I would rather use the app than ask my husband to drive me to the store. The search feature Will not show me the products I want regardless of how specific I make my search term. It shows me products that have nothing whatsoever to do with what I requested. Also, if I do see any products I want, the choices are so much more limited on the app than the products I know my store keeps in stock that it is simply no use ordering from the app. This is really one of the worst shopping apps I have ever seen. I also cannot understand why hobby lobby has four locations on one side of town which is the farthest away from my home and no locations on the side of town closest to me. It is very plain that they don't want all customers to have the same access to their stores. Very poor business practice..Version: 3.0.8
✓ UPDATE YOUR APP!!Your APP IS HORRIBLE! You can't even login to your account without being locked out from "too many failed attempts" even after I changed my password a zillion times! This has always been an issue!! No one cares enough for the customers. I can't even look at my order history without it say "oops something went wrong..." literally no use in this app! Until you people fix it. Quite an inconvenience!.Version: 3.0.9
✓ I love you hobby lobby but....I love this store, BUT PLEASE BRING BACK THE 40% coupon!!! You have no idea what a perk that was for your customers! There are some things in your store that literally never go on sale. And sometimes I’m looking for a specific item and it’s the wrong week and not on sale but I need to get it. I just went in the other day looking at wreaths and would have bought one if I had a coupon but instead I left without buying anything. Seems like you would make more money by having that coupon available..Version: 3.0.8
✓ Losing my itemsI love hobby lobby but I find the app extremely frustrating. Every time I use the app it has signed me out of my account even if I select “remember me” before signing in. And sometimes it will keep my items in my cart from the previous time and sometimes it won’t. So if I put 10 items in my cart and then close out of the app, I have completely lost all of the items and then I have to go back and find them again which is very difficult and time consuming..Version: 3.0.2
✓ Horrible! Needs some work!I just recently started using the Hobby Lobby app despite having it installed for a few years. This is by far one of the most user UN-friendly apps out there. For starters it took me a good 10 minutes to find the search bar to shop by a specific item. Secondly, it’s difficult to shop by category because of how general they are. Trying to narrow down over 9,000 products is difficult to say the least. Lastly, and the most annoying, is when looking at a specific product page there is no way to go back to the previous search page. It takes you back to the main page. So if you’ve spent the time filtering out unwanted things and narrowed down your search you have to do it all. over. again. No thank you! The only thing this app is good for is finding the coupon quickly and easily..Version: 3.0.1
✓ It won’t let me log inSo many issues trying to log in. I forgot my password. So I clicked on “forgot password” it sent me the link to change it in email. That worked. But when I went to log in, it still kept saying it didn’t recognize my log in info. So I tried my email maybe it was the wrong one. I tried to sign up again. It said my email already had an account. I resent the link to change my password and saved my password in my phone and used Face ID and it still kept saying did not recognize my password. It was a nightmare I gave up. Contacted them by email. Haven’t heard from them yet..Version: 3.0.2
✓ Rudimentary appSearch criteria are extremely limited. Search results can be really slow to appear. Can't save a favorite to a wish list local to device; must create an online acct instead. Would be helpful if product pages identify what aisle in store to find item. (Michael's app has that feature.) I don't see an advantage to app over just opening website from an internet browser tab..Version: 3.0.9
✓ Why offer a coupon you cannot use?I have (had) been shopping at Hobby Lobby since 2000. This app offers coupons which cannot be used at the store. I was told that I had to update the app a few months ago to use the coupon because of changes. So I updated it and it still isn’t acceptable. Usually, there is someone who has the decency to honor the coupon, but as of late, no one even offers that anymore. They just inform you that the coupon “won’t work” and you have to pay the full price. Well, no I don’t. If Hobby Lobby doesn’t honor the coupon you present from the app, then they obviously don’t need my business. The app is pointless unless you just want to see the inventory but you can do that on the website and forgo the app. Personally, I think I’ll forgo the entire franchise..Version: 2.2
✓ Awful and far from user-friendlyWhat happened to the search bar? And why can we not go back to our search category after viewing a specific item? When I try to go back, it takes me back to the main page and I have to start all over again. So frustrating. Would also love if the website/app showed where items were in the store and the aisle..Version: 3.0.1
✓ I love the STORE… the APP is terribleThe search capabilities of the app and the general function of the links within the app are just terrible. Keywords are virtually useless. Search results are usually 90% unrelated items, and if you do happen to find the category you’re looking for, odds are the specific item you’re trying to find still won’t be there. Unless you know exactly what the name of an item is, good luck finding it. I would love to see Hobby Lobby hire some really good web designers and app creators to fix it up a bit..Version: 3.0.9
✓ Trouble Opening the AppUsed to love this app. It always worked...now it won't let me open it..Version: 1.6
✓ Please fix it!! I’m begging.I absolutely love hobby lobby!! This app though.... frustrating! When I click an item to view details, price and a closer view, then want to return to where I left off looking, it sends me ALL the way BACK to the home screen. Then I have to start my search all over again! Makes me not want to click an item to view it because I’ll have to start over afterwards. Please fix it! I’d love to be using the wish list feature, but this prevents me from clicking..Version: 3.0.1
✓ New websiteHobby lobby revamped their website and deleted my account. My order history is gone! I had to create a new account but now I don’t have the record of all the items I buy on a regular basis. Their new website is the WORST!!! It is terrible. So disappointed. Searching is nearly impossible. Whoever redesigned this app should be fired. It’s the worst app I have used for shopping..Version: 3.0.9
✓ Poorly DesignedMy god don’t download this app, it’s practically unusable. You can’t create an account in-app (it sends you an email that makes you create an account in your web browser). There’s an email sign up tab that is useless once you’ve made an account and just stays there taking up so much space. You also can’t sign into the app. Just those things were enough for me to delete it. Just use the website..Version: 3.0.8
✓ Horrible!!This app was bad even before the new update! Now it’s completely useless. You can’t even just do a quick search, you have to click on a topic on the main app then it takes you to the search bar. Then when you click on an item, you can’t even go back to the listed items. It takes you all the way back to the home screen and you have to start completely over. Whoever designed this is a complete moron..Version: 3.0.1
🙂 Hobby Lobby Positive Reviews
Hobby Lobby works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hobby Lobby.
⛔ Hobby Lobby Problems
