- 87.4LEGITIMACY SCORE
- 89.9SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Wanelo - Shopping & Fashion App Complaints & User Negative Comments 2024
Wanelo - Shopping & Fashion app received 123 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wanelo - Shopping & Fashion? Can you share your negative thoughts about wanelo - shopping & fashion?
Please wait! Wanelo - Shopping & Fashion Facebook comments loading...
Wanelo - Shopping & Fashion for Negative User Reviews
✓ PLEASE SHIP TO AUSTRALIA!Super super sad! Only down full with this app is that is doesn’t ship to Australia, If only you guys can change it so people that don’t live in the us can purchase things off your app! It’ would be so awesome and you guys will get so much more customers as well!.Version: 5.43
✓ Very disappointedI know that you should not really expect much from apps like this, but I have ordered things from this app several times before and have always been happy with the purchases considering the price I paid for them. However, I placed an order on February 16th, it was supposed to arrive between March 11th and March 27th. It is now April 29th and I have never received the order. The tracking number has said it is “on its way to a USPS facility” since about February 21st. I have emailed Wanelo over 10 times. The first time I received a response reiterating exactly what I had wrote to them, which was not at all helpful. Now, the only response I get is the automated ones. I have now left them a voicemail with no expectations of receiving a response. I could recommend you many other shopping apps over this one: Romwe, SHEIN, Zaful although it’s a little more expensive. Anything but this app. Do not waste your money, their “Wanelo guarantee” is clearly a flat out lie..Version: 5.45
✓ THEY STEAL YOUR MONEY!I tried to buy a pair of shoes and i paid with my card , not only did i not get my shoes but i didnt get my money back either. I EMAILED THEM TWICE AND NO REPONSE I. I called them but they do this trick where whenever u call they say the workers are busy. DONT DOWNLOAD IT ITS CRAP.Version: 5.36
✓ Great app but..Wish they shipped to Canada! Guess I’m sticking with DHgate!.Version: 5.42
✓ Seriously..😭😒I downloaded this app and was so excited to start buying products until i realized they didn't ship to Canada..just imagine being so excited about something for weeks and then feeling stupid and disappointed..please fix this and from what i can see in the reviews Wanelo would be making a lot of money if they shipped to Canada just saying🙌🏼.Version: 5.21.0
✓ Bad customer serviceThe products on Wanelo are great. The shipping prices are inflated however. I’m angry with Wanelo. I accidentally pressed “place order.” I contacted them to cancel my order by email. It said that they would get back to me within 24 to 48 hours. It’s been 72 hours and I’m still waiting. My bank account went negative. My bank charged me an extra $34 for that. I am not happy with Wanelo. Their customer service is not good. I have been a customer of AliExpress for years. I have never once had this happen. They take care of their customers and respond in time. I recommend AliExpress. Most of their shipping is also free. I will not be shopping with Wanelo again. They just lost a customer. *Update* Wanelo suspended my account for disputing with my bank on a charge I did not want in the first place. I reported them to the Federal Trade Commission for stealing my money!!!.Version: 5.38
✓ Pretty good so far....Although shipping takes about 13 days - 1 month😒 it’s has been alright so far I have received one of my 4 items I purchased yesterday. It was great! The jacket fit a little small but the pants was a little big. Nothing to major! Shipping took exactly 2 weeks for that. Although Wanelo has a glitch! Like the search engine definitely needs to be updated. Also when I try to click on a picture & try to look at photos it exits the app. It’s been doing this ever since I tried to “ leave a review “ for $5 credit. Hmm🤨 . Also when I tried to do a “review” for “$5 credit” I never received b/c for some reason It now glitches... #Annoyed.Version: 5.44
✓ NopeI had good luck with this site my first purchase, but ever since it's been a nightmare. I use it mainly as just a wishlist/pinterest-like pin board of things I'm interesting in buying in the future and only of items that can be found in a legitimate store. Making a purchase through wanelo itself is horrible. Half the time the sellers aren't active anymore yet their merch is still available to be purchased. Responses generally take a few weeks to reach a resolution and every problem I've had has just been "solved" by giving me the money back in wanelo credit, which I have yet to use because everything I try to purchase is never legitimate. It's really not worth the hassle..Version: 5.31
✓ Customer supportI am a usual customer at wanello and I’ve always loved shopping from there but I ordered a t shirt more than a month ago and i still didn’t get it, after I realized I never got the t shirt I didn’t freak out because I knew that the wanello guarantee would give me a full refund if i didn’t receive my item. Anyways I tried contacting wanello several times by emailing and even using the method they reccomend of putting “Attention, App review” in the subject of the email and still didn’t get an answer from them. it’s almost been a week and im starting to lose my trust in wanello. I’m hoping that I will hear an answer soon otherwise I’m never shopping at wanello ever again. I will update this review if I ever get an answer.Version: 5.42
✓ 🥰😌love the appIt’s a very good app , but I have over 7 orders from a month ago still processing !! Which is not good !! I’ve reached out several times no response as of yet to why items haven’t received tracking information, that part I’m not happy about at all !! Once order is made your unable to cancel or get money back without sending the item back and you cant throw away the packaging it comes in because that’s the only way they will accept it back this app has a few ups and down besides that and the bugs .. I absolutely love it ❤️.Version: 5.45
✓ Very DisappointedI used to use this app multiple times a day. I was Creating wish lists and downloading links to things I had bought and wanted to buy.. for me and for gifts. I used it as a dream closet (like Pinterest, but with links so I could go back to my links to purchase).... I haven’t been able to post products in over a year... online or in app, I even created an alternative account to see if it was just mine. It wasn’t. I got in contact with customer service and then technical support. They kept reassuring me that it was being worked on. They always needed just “a few more weeks”... it’s been over a year, and multiple updates later with no solution. I absolutely loved this app and it was my Favorite. I’m so disappointed & probably going to end up deleting this app from my phone all together. All the items are fake and cheap looking. It used to be the best of both worlds, people that wanted to post from really popular stores and links, could post.. and people who wanted to buy from Wanelo Stores could. Now it’s one sided and it will be deleted from my phone. I don’t recommend this app, which is heart breaking for me to say considering how much I loved it..Version: 5.45
✓ Flawed Design and Going DownhillI recently received the wrong size for a swimsuit I ordered- I ordered a small and got a medium. I contacted Wanelo about the issue, but after the seller refused to refund them they told me the same! This is a lack of accountability on their end. I have used this app since 2012 and it has really gone downhill. They prevent users from adding outside products and instead shill cheap Chinese factory goods they up charge by a factor of 10. This will be my last purchase here. Buy through Zaful, they have great swimsuits and actually refund you if it takes longer than the shipping method advertised! Or you can find everything on Wanelo on Alibaba for 90% less. Don’t bother using anymore, this is a dead app.Version: 5.42
✓ They can't ship to CanadaI really with they shipped to Canada 😢.Version: 5.21.0
✓ AnnoyedSoooo annoying they don’t ship to Canada.Version: 5.37
✓ No Customer ServiceThey sent my package to the wrong address which isn’t possible because I know I put my correct address in my order and I’m pretty sure it was a fake tracking number because that’s what the post office said. They have no customer service number it always rings to a voicemail that never calls you back and one email that they never answer. Don’t waste your time or money so far I only received one item and the rest are all fake tracking numbers that say delivered but aren’t and nobody is around to help you. Even the responses on here when people complain about them don’t make sense another guy complained about how there’s no chat system and no communication with any real people and they commented we let u filter thru the sellers and ratings which is no way relevant..Version: 5.42
✓ EhhhI absolutely love the app and it’s amazing i just wish they shipped to Canada, otherwise it’s so great but they NEED to ship to canada it would be better for them too they would have so many more sales, ALOT more sales with the next update pleaseeee ship to canada😩.Version: 5.25.0
✓ No shipping to Canada???That’s not fair!!!.Version: 5.23.0
✓ DOSEN'T SHIP WORLD WIDE 😡Great products, if only I can actually buy them. This app ONLY ships to the US. They said in the near future they would ship worldwide though. Until then get ready to get disappointed, unless live in the US. Please fix this WANELO!!!?!!? It's honestly not fair. I could give this 0 stars if I could, really disappointed 😑🙄.Version: 5.21.0
✓ No no no no nopeSucks but holes it does not ship to Canada and the price is specially low Are the products not what the picture is 🤨.Version: 5.36
✓ UPDATE REQUESTS!! 😊First off, I love the Wanelo app. It spend so much time zoning out and saving things, and I’ve even bought a few items. That being said, from a customer standpoint, I think it could stand a few changes to make more enjoyable. -Lately I haven’t been able to upload items from my browser. Maybe a bug? -I wish that there was a way to alphabetically categorize lists or customize the order of the lists, instead them being ordered by whatever was added most recently. -I want to be able to change the “Things I want as Gifts” name -The home page could be better. I never find anything I like in “Magic”, so it would be nice if My Feed was what was automatically on the main page -It would be nice if My Feed looked more like Magic, just with posts from people I’m actually following. Again, I love this app and I spend so much time on it. These are just a few things that I personally think would make it a little more enjoyable..Version: 5.45
✓ What a waste of time, absolutely uselessI would have given this app 0 stars if possible, everything I searched for was no longer in stock, I inly downloaded it in the lasts hopes to find a product I had searched for, then the website made me download the app to see the product it was saying I could purchase but when I did it did not work, very outdated and useless. What a failure, good work whomever created it...don't waste your time on this RUBBISH.Version: 5.4.3
✓ That sucks🙄The app is great but sadly they don't ship to Canada.. It's a shame.Version: 5.21.0
✓ Keeps crashingLove app but keeps crashing on my for some reason.Version: 5.21.0
✓ No refund lost 160 dollarsI been sitting down waiting almost month I haven’t receive my item I email you guys with all respect and call you guys always tell 24 hours exp but no body have sit down with me and say something to me of email about where my item my haven’t got ship FOR 30 days I lost almost 161 on my credit account BECAUSE I trust u guys I buy so many things but my first time and I buy it because I need shoes come on man😓where my money and customer service I work for people out there who need help and this is not helping me when I give them there money they don’t return a favor for what I want.Version: 5.45
✓ SucksWide variety of amazing products, but ONLY ships to United States.. Also it doesn’t let you type in a title for a new collection therefore you can’t make them which is annoying because I want to organize my things but I can’t..Version: 5.36
✓ UghTHEY DONT SHIP TO CANADA.Version: 5.21.0
✓ HmI absolutely love it but sadly I can’t buy anything bc they do not ship to Australia. Please ship to Australia bc if you do I’m sure maaannnyyyyy people will buy products from this app.Version: 5.25.0
✓ Please Ship to AustraliaYou guys really need to Ship to Australia it would be amazing I would totally pay the extra fees.Version: 5.44
✓ A good app but howeverA good app but when I want to see pictures of a certain product the app crashes and logs me out of the product page..Version: 5.44
✓ Not Sure....I downloaded Wanelo from an ad i saw on instagram. Instantly knew everything would be fake but wasn’t my biggest concern. This was about 2 weeks ago. I ordered an item off of there, and the eta is in about 2 weeks. so i’ll update this to see if it actually came. reading reviews on here is making me doubt ill actually get it but hopes are still semi high because i really want what i purchased. Anyway, i just got a new phone and downloaded the app and tried to log in, but it won’t let me. i’ve tried getting a reset password link but i’m not getting any emails from wanelo. i signed up with facebook. so now when i press sign up with facebook, it’s making me make a new account. but on my old phone my account still stands. this app needs a lot of remodeling..Version: 5.41
✓ PurchasingI find it’s easier to buy things online if there all one big order but you have to buy all items separately it would be easier if you could add the items you like into a cart and buy the items all together.Version: 5.26
✓ Doesn’t ship to CanadaWhy have an app that doesn’t work in Canada. Makes no sense take it down..Version: 5.39
✓ AppApp is awesome!! But sadly they don’t ship to Canada :( Is there a Wanelo app for Canada?.Version: 5.29
✓ Scam! Awful companyThis is the worse company ever. They are a scam. Their customer service is horrible. They have no control over the buying process. I bought something and never got a order confirmation or shipping confirmation. When the date they estimated it would arrive passed without received confirmation of the order I disputed the charge with my bank since they never responded to my 5 emails regarding my order and their phone number just redirects you to use email to contact them. Then they send me a threatening email saying I was committing fraud and suspended my account permanently and threatened to charge me an additional fee if they won the dispute. All I wanted was a purse. This company is terribly mismanaged and you should never use them..Version: 5.45
✓ Never Received My OrderI really wish I could give Wanelo 0 stars they’re getting only 1 Star because if not I would not be able to tell you how I give this website a unsatisfactory. I purchased my item on December 29, 2019. The seller (best seller)of course took my money I got a notification email stating my item shipped on January 7, 2020 and that my estimated delivery date is January 15-22, 2020. When I would check the update and status of my purchase it would not update. It would stay saying your item ship on January 7, 2020. I emailed Wanelo a representative (Justin) got back to me two days later stating that I was correct he also stated that my item shipped and that my item had no updates since January 7, 2020. He said he was going to contact the seller (best seller) to find out what’s going on and that he would get back to me. Almost a week as gone by and I still haven’t heard anything. I’ve attempted to email Wanelo several times after that but all I get is that automatic response indicating that someone will get back l to me within 24 to 48 hours. This was my first time ever shopping from Wanelo never again after this experience. So please watch out and be careful when shopping at Wanelo..Version: 5.44
✓ Too Many ErrorsI’ve had way too many errors with this app. The first error being that I could not see reviews that the items said they had . It would tell me that an item has “27” reviews and when I would click to view them it would send me to “Write A Review” . Second error being that, when I search up items in the search bar such as “Louis Vuitton” , “Gucci” , “Burberry” , etc very few to no items will pop up , but if I go to the explore page or my saved items page tons of the items will pop up but when I search up the same exact name in the search bar it’s no where to be found . This error barely started happening a few days ago . Third error , multiple of my items have been in the same process of its shipping for weeks, no update, no nothing. Several of my items are past due. Please fix..Version: 5.44
✓ Pretty goodI've bought purchases from Wanelo a few times. Was pleased with all purchases. As far as the app itself...there are a few issues. I'd search something specific and other items completely unrelated would pop up. I feel the "trending" page are the same items every week. Some items look slightly scam-"ish". There's a lot of "third party" sellers and certain items sell from and it leads you to think the items won't turn out the way it looks in the photos. Some of the photos aren't quality. Search engine definitely needs updated. I've seen evidence of some "third party" seller's items appearing nothing like what was shown in the photos (ex. Too small, different/cheap fabrics, etc.). App definitely needs to weed out "third party sellers"..Version: 5.21.0
✓ No UK shippingThey don’t ship outside of the US but don’t make this clear.Version: 5.44
✓ DisappointedI order my stuff on beggining of February. I email wanelo 10 times since beggining of March perhaps my order and no one responded my email (NO BODY, not even a single human that work at wanelo reply my email and all i got is automatic email that said will get back to me within 24-48 hours) They told me my packages spouse to delivered since beggining of March (base on ur app) but I still doesn't received none of my packages. One month passed, what ever I'm still patiently waiting even though u don't reply none of my email. But last week I decided to called my bank! Your company so unprofessional handling customer service. Im really dissatisfied with your company. But since you want to play stupid game ignoring all my email since last month, so I have to called my bank to dispute my charge! You need to be more responsible! Another things the tracking number on the app doesn’t even working! I know is online business, but you can’t just take the money and run away. I will call better business bureau for further investigation. Okay today april 17,2020 and Since last week still tried to contact wanelo. Still no response. Come on wanelo. Is there any customer service from ur end because i feels like you dont take customers seriously..Version: 5.45
✓ UK postcode settingsThe postcode doesn’t accept UK postal codes it only accepts number digits no alphabetical letters.Version: 5.44
✓ Shipping to australiaI am very upset that there is no shipping to Australia there are so many things heaps of people would like to buy! Please ship to Australia.Version: 5.36
✓ Good Idea, Flawed AppFirst of all, I do really dig the idea behind Wanelo and I recommend the service as a whole, but this app needs work: 1. Not enough filters. If I know I'm looking for some shoes, why do I have to scroll through every single product that a user/brand has listed in hopes that I find some? Tedious. Boring. 2. Missing Products. Let's say you find some shoes, love them, and want to buy them. Too frequently when you click to buy the product, the retailers page is missing or the product isn't for sale any more! Frustrating. 3. Prices Aren't Converted. If you find something that costs €40, Wanelo doesn't bother to convert that to $55. It just lists it incorrectly as $40. That's not correct!.Version: 4.2
✓ Highly wouldn’t recommend👎🏾I’ve never bought from an app that doesn’t let you contact the seller of the item that you purchased. I placed 2 orders and both where supposed to be delivered already but on the app it’s says “processing” and I’ve been trying to get the tracking information for both of my purchase since a week after I placed my order but the company just gives me the run around, sending the same robot emails that don’t really help at all and they have a telephone number online that doesn’t even work, horrible customer service 👎🏾👎🏾👎🏾👎🏾👎🏾 best advice i could give, don’t use this app 🙂if I could give -0 starts I would..Version: 5.45
✓ 🙄Why tf don’t you guys ship to Canada!!?!?.Version: 5.45
✓ No Australia shippingNo mention of this until you have downloaded the app and set up your preferences. You are then presented with loads of amazing items - none of which ship to Australia 😭.Version: 5.46
✓ Not user friendlyI have no idea how to work this, offers me clothing that I am not interested in at all- will try it a little longer but doubt I will change my mind about it.Version: 5.8.1
✓ Federal FraudI agree with “ What a joke” !!!!!!! I have had the same experience like this other person has. I’ve received some items in a timely manner and as the picture described. But many items didn’t come at all with no explanation that made any sense. Also ,things arrived broken or incorrect size. They also had items they claimed as authentic and gave the correct retail price, but I never received items. No explanation. I filed a claim of fraud with the federal bureau of business. I’m holding Wanelo responsible for luring people in with lies and fraudulent behavior I will not let them get away with this kind of fraud. Once an item is sent across state lines it becomes a federal offense. I will stay on top of this for myself and all you who think you have no recourse against what is ,”a morally corrupt company. “.Version: 5.36
✓ Doesn't workCrashes on startup every time. Disappointing..Version: 1.0
✓ DisappointedNice stuff but doesn’t ship to Canada.... 🅱️oi.Version: 5.23.0
✓ SHIP TO AUSTRALIA!Please ship to Australia! You would get so many more customers!!!!.Version: 5.27
✓ All items shipped from China!Buyer BEWARE!!! Everything that I ever ordered from this site was shipped from China which always took a very, very long time to receive, also when I was over charged on my Capital One credit card account for items that I never received I contacted the company and never received a response so my credit card company suggested I fIle a dispute, I did then I subsequently received a very threatening email from them (extremely nasty) which I saved, Capital One was able to get my money credited back to my account, then I received another email informing me that they were closing my account with them (not a big deal) and could not ever order anything from them again unless I contacted my credit card company and told them that I needed to retract my previous dispute and inform Capital One that they had resolved the issue between myself and them, which had not ever occurred. Hopefully this will help someone else from being ripped off!!!.Version: 5.45
✓ No Shipping to Aus!Please ship to Australia!! You’d get many more customers! I’d love to purchase but I can’t because it does not ship here.Version: 5.43
✓ Do not Install - Products not availableI found an item online on the wanelo website which I wanted to buy. I clicked buy, but it said I had to install the app first. So I entered all my details and installed the app, then found the item again and clicked buy...but then it said no longer available. So it was a complete waste a time, tricking me into giving over my details. Who knows what spam I’m going to receive from this company now. Do not install this app..Version: 5.37
✓ Doesn’t ship to the UKThey should make it clear they only ship to the states before you go to checkout.Version: 5.45
✓ CanadaThe don’t ship to Canada. It’s been years that we wait for this to happen....Version: 5.39
✓ Losing moneyYou guys have absolutely no idea how much money you guys are losing for not shipping to Canada, but awesome website & great products ! Give you 1 Star because I can’t give you 0 ;).Version: 5.28.1
✓ If your from uk don’t botherWhy can’t uk buyers use this app and have items shipped here is there any apps or websites that sell counterfeit goods?.Version: 5.41
✓ SadDon’t ship to Saudi Arabia.Version: 5.38
✓ 🙄They dont ship to canada, please ship to canada its so unfair! u get so many complaints about this!.Version: 5.21.0
✓ TrashI had bought an item from a seller on this app. The seller took my $15 and 3 months later I never got the item. The customer service was horrible. You would email them with a complaint and the say some one will email you within 48 hours. 5 days later I got a message saying them will look into the matter. A month later no message saying what they were doing about it. They have a number you can call and I’ve called multiple times on different days at different times and no one picks up. The item was a present so I went to Etsy and a woman in Texas sent the item in 2 days to me in Massachusetts and it was the exact item I purchased..Version: 5.33
✓ 😭🙄Please make it able to ship to Canada, I’d love to buy stuff there but can’t cause I don’t live in the us please change this then I’ll give it 5 stars.Version: 5.26
✓ Fix thisStill not shipping to Canada!This is not fair at all,there are so many things I would like to buy but I can’t just because I don’t live in the USA.Version: 5.24.1
✓ 2 StarsThis looks like it should be a great app. But once I decided to finally buy something, I couldn't because they do not ship to Australia 😥😩. Want to rate this app with five stars but can only give it a 2. If you are in the US and your looking for a discount online shopping app this is a great option. The need to just widen their variety of countries they ship to or warn us that they do not ship outside of the US 😔..Version: 5.20.0
✓ Lots of good looking stuff in the site...Wanelo should ship to Canada!.Version: 5.40
✓ WaneloIf this company shipped to AUSTRALIA I would buy so much off them. My granddaughter (17yrs old) totally “loves loves loves” your clothes and can get quite ‘annoyed’ when your shipping policy doesn’t change. The prices need to stay the same (we are happy to pay the difference), and then we just need to come to an agreement about shipping which we are happy to pay, (if it’s not excessive). You need to check out your online competition and see how they do it, it’s easy. Definitely holding out against all odds, but unfortunately loosing so many sales etc. NEED to get online?!!?.Version: 5.44
✓ “Something went wrong”I haven’t been able to save anything since the last update.. so frustrating..Version: 5.36
✓ Pointless if you’re from the UK 🤔I don’t understand why UK users are allowed to download this app. They don’t even ship to the UK. Deleted. Plus The reviews below are over 3 years. 🤦🏽♀️.Version: 5.39
✓ Once Great, Now Full of Cheap GarbageI used to use this platform ALL THE TIME in high school to find trending items to buy. Now they have disabled the user’s ability to link their own finds, and the website is full of cheap knock-off garbage from China. Seriously, their add on does not work on chrome and has not worked for the past few years. Your only option is purchasing through Wanelo, but if your package gets lots tough luck because it’s not technically their fault! And there is no way to contact the seller, just trust them, they’ll try to find it for you ;) If you make an account, you’ll gain tons of fake followers advertising their porn or scam website. Please avoid, this app died years ago..Version: 5.46
✓ >:(Can’t change names of collections and it’s annoying, and been like this forever.Version: 5.32
✓ Love it but getting annoying!Love this app so much, but since one of the recent updates it seems to cut the app off when I’m looking at things and when I try to reload it, it takes me back to the first loading screen which means I then have to look for the exact item I was looking at! Needs to be sorted.Version: 5.28.1
✓ Utter waste of time if in ukWhy bother to let us download this if you don’t ship outside the states ! There should be a warning somewhere or a block when u try and add to checkout But no you go all the way to checkout and then it decides to say This is an utter waste !!!!!.Version: 5.42
✓ Smh😒 They don't ship to CanadaNot cool.Version: 5.21.0
✓ 6 yearsI’ve been using this app for 6 years and it’s a very good shopping app to use on your down time etc. But the one thing I do not like is the repetitive items to choose from with different prices (American dollar etc) Also they don’t ship to Canada. Please fix this so I can start re using this app again. Thanks.Version: 5.45
✓ Very DisappointedIf I could leave no stars, I would. I have had nothing good come out of this app. I haven’t been receiving orders and customer service is not helping AT ALL. On the site, it guarantees a full refund if the product never gets delivered. But, I have not received any help whatsoever. I have emailed multiple times and never get a response concerning my order. I’ve just spent a good deal of money and am super frustrated with the fact that: 1) I haven’t received my order, and 2) that customer service isn’t helping me solve this problem. I just need help to figure all of this out. I have heard so many good things about Wanelo, but have yet to see the good things myself..Version: 5.44
✓ TerribleI would give no stars if i could. Wish they shipped to Canada. more people would buy. Disappointed and deleted the app.Version: 5.26
✓ A few things still need fixing!It’s good so far, but there are still many glitches. 1. The profile photo never shows up. 2. When you swipe through photos it never gets rid of the choices you Xed out. 3. Sometimes the app will kick you out at random. 4. Sometimes when you type in the search bar another tab covers the words which is annoying. I also wish there was a filter for home decor and that the app still didn’t have sold out items up. Sorry to be so critical, but these would be awesome improvements!.Version: 5.28.1
✓ Give Australia some loveThis app popped up as a promotion on my Facebook. I’m in Australia and this app doesn’t ship to Australia so it’s absolutely pointless. I also messaged them on instagram and got no reply..Version: 5.27
✓ Horrible customer Service, ScamI unfortunately ordered from Wanelo and immediately there was a red flag AFTER I checked out that my purchase would be delivered the very next day. I reached out to Wanelo via email and was told “they would contact the seller and keep me updated.” 5 days later I still had not heard anything and my order still said “processing” so I reached out again via email and was told again, they would reach out to the seller and keep me updated. Another few days go by and still no update, my order is still “processing,” so I call Wanelo and am told the supervisor will send me an email looking into this within 24 hours. 24 hours later I get the same story from the “supervisor” that they will reach out to the seller and keep me posted. 2 weeks later and here I am, $120 GONE and now Wanelo will not respond to emails or the voicemail I have left and you surprisingly can call at any hour of the day and never speak to anyone on the phone. Do not recommend, will delete this app and tell all my friends to do it as well!.Version: 5.46
✓ Ship to aus. PLZZThis site has so many nice things so pleaseeee ship to aus..Version: 5.34
✓ Data breachThere was a data breach on the dark web, I’d suggest you all change your passwords.Version: 5.43
✓ DepressingI downloaded this app when it first began to gain popularity sometime in 2013, and was literally obsessed. I used this app at least 3 times a day, and when my parents/relatives would ask me for a Christmas list I would just send them my profile link. Everything was authentic and from verified, legitimate companies. I stopped using it when the Trending page began to fill with scams and knockoff items. Really sad because I used to have so much fun with this app and used it almost like a “dream closet”, kind of how you use Pinterest (except the fact that Pinterest is still great). I re-downloaded it today because I was feeling nostalgic, and was disappointed all over again. I have no idea why the creators of this app would let it go to such crap. Might as well just call it Wish because that’s what it has turned into. Sincerely, One sad college junior wanting to relive the joys of her high school years💔.Version: 5.37
✓ International options?Love the app, but as I (like most of the world) don't live in America, I need shipping options outside the U.S. Either that, it make it easier to purchase straight from the store, as any items you can order from wanelo don't have an easy link to the original posted product..Version: 5.5.1
✓ Doesn’t ship to the UkDoesn’t ship to the uk utter rubbish 👎🏻.Version: 5.43
✓ Don’t buy from this app!!!!I used to buy stuff all the time on this app and I was always super happy. I ordered something 3 months ago never even got a confirmation email, I waited and wait and nothing. Finally I reached out to my bank and disputed the charges for never receiving my items. They sent me back an email saying most disputes end in Wanelos favor. LOL. Like that’s your response? Not let me resolve the issue and see where your item is? Then a week later they give me a tracking number (this has been 3 weeks ago) and the tracking number is FAKE! It hasn’t changed from the last time they sent it. Last but not least I click on my wanelo app and it’s weirdly logged me out. I go to sign it and my email and password no longer work. Weird huh? DO NOT BUY FROM THIS APP!!!.Version: 5.46
✓ BUYER BEWAREI’ve ordered from this app in the past and was happy with my purchases. Something must’ve changed. I placed three orders in the beginning of February with an estimated shipping date of March 4. The orders still said “processing “ at that time. I emailed them and got the same canned response that they would contact the seller. Nothing about when I could expect my order or even offering a refund. I had to email them a second time after not hearing anything further and requested cancellation and a refund. They still did not offer a refund. I wound up calling my credit card company to dispute. Now apparently I’ve been booted off the app because it won’t let me sign in. This is just the most horrible experience I’ve had dealing with a company. The items look nice, but don’t expect to actually receive them..Version: 5.48
✓ Shipping + sweatshopsAlways expect shipping times to be 3-4 weeks later then the estimated shipping time (which is already close to 3-4 weeks). Product either never shows up, is delivered 5 months later once you’ve given up hope, or is not the product ordered. Not worth the time, money, nor anticipation to receive nothing or a random product that you could have purchased from a dollar store. Also, terrible customer service and never guaranteed a refund even when there is a guaranteed purchase/refund verification on an item. I try to only buy from sellers that I can confirm aren’t sweatshops but the app is overflown with disguised sweatshop sellers so also be aware of that- do not endorse them!!.Version: 5.46
✓ Wouldn’t trustSeen so many people complain & not receiving the items they buy off here & customer service never replies. I’m surprised to see next to none bad reviews on here honestly i wouldn’t recommend buying it’s allgd to save to your favorites & dream but that’s about it..........Version: 5.37
✓ ONLY SHIPS IN THE USFabulous apps, lots of things I wanna buy, BUT DOESNT SHIP TO AUSTRALIA!!!!!.Version: 5.24.0
✓ Ship to Canada alreadyPleaseeeeeee.Version: 5.28
✓ No shippingMake it possible to ship to Canada...Version: 5.46
✓ CommunicationPlease make a chat section where we can communicate with the seller and ask questions and request pictures if needed. I order 7 items from here. Ordered 3 pairs of sneakers, 1 pair the seller no longer had in stock but I was not informed until weeks late, the 2nd pair were not the same as the picture and I never received the 3rd pair. Ordered 3 sweaters, 1 the words were misspelled on it, the other was a totally different color and design then what was designed and the 3rd was perfect. A tee shirt that I never received. Some orders that were not received they refused to refund me my payment back to my bank card, instead the only refunded me 50% in Wanelo credits... overall I’ve had more bad experiences than good with this app. I prefer DHGate, at least they let you communicate directly with the sellers..Version: 5.40
✓ RidiculousThis App don’t ship to Canada, how ridiculous..Version: 5.36
✓ Don’t waste your time or moneyI don’t recommend this app at all! i’ve only ordered one thing from here and it said it would be here by 10th-17th of december. i ordered this item as a christmas gift ONE MONTH AGO and here it is december 16th and it still says “preparing to ship” not to mention that on december 10th it still said “processing” and i had to email them about it just to get it to say “preparing to ship” and it still says that. Also the tracking number apparently doesn’t even exist. so i emailed them again TWICE and still no reply. called and when to voicemail. i’m going to be highly upset if i don’t receive my order or get a email back. and if i don’t get my money back for not receiving it since it says “100% money back guarantee” if you don’t receive your order (which i should’ve known was stupid to put on something anyway) that’s basically saying some people don’t even get their order. i’m going to be one upset person. i’ll probably have to call my bank to get the money back. DONT WASTE YOUR MONEY OR YOUR TIME ON THIS APP. also read the other reviews. it’ll give you more and more reasons to not even bother.Version: 5.44
✓ DisappointedI LOVED the shoes and was ready to buy some but say they don’t ship to Canada 😭 PLEASE ship to Canada 🇨🇦!!!!.Version: 5.45
✓ DisappointedHonestly this app is ridiculous because it gives you these do dates where your item is “supposed” to come in through the mail and I’m just disappointed because it’s the last day of my due date and I still haven’t received nothing whatsoever and I understand it takes five days to process your order but I’ve been waiting 26 days already and it claims that its here in 13 or 14 business days so I’m just not feeling it no more I mean it’s my first time ordering from this app and I just really had high hopes for this app to be honest they just need to do something with their order information like maybe give you a tracking number or something because not knowing where my stuff is its really concerning to me especially when it’s not in my mail on the day it claims its going to be and at this point I just feel like they did me wrong or something and I’m probably never ordering off this app again /: but I’ll see how good the quality of the item is once or if it ever do come it.Version: 5.40
✓ UPGRADE!!Its a bummer they only cater for U.S😭 i looove so much of there items and clothing, i would spend most of my money and time on this app😍 please upgrade to WORLDWIDE ASAP!!!.Version: 5.20.0
✓ Dose not ship to Canada🤬It would be awesome if you could make it so that it could ship it Canada!!!!.Version: 5.24.1
✓ You need to ship to Australia!I can see some items very interested in but unfortunately does not ship to Australia. Why have the app and allow people to download and sign up, if you don’t ship worldwide????!!!!.Version: 5.33
✓ DO NOT DOWNLOADI have made the mistake of ordering from this app multiple times. I was hopeful that each disappointing experience was an isolated incident but in reality this is just a horrible quality app that no one should ever use to shop online. The orders I have placed in the past take months to ship if they ever ship at all. The app boasts great customer service and assures users that all you have to do to get assistance from their team is send an email to their customer support address. They are not monitored or read. There is also an 800 number listed on the app. It says “call cannot be completed as dialed” when you try to call it. The developers of this app are thieves and misrepresent everything the app is advertised as being. Do not download or use this app for any reason at all..Version: 5.46
✓ Good AppBut they do ship to Canada. Will change review if they start doing that..Version: 5.24.1
✓ $5 Review Credit Is A ScamI’m sure review credit was implemented to entice people to buy more, and sounds great in theory, but they don’t tell you that you’ll NEVER RECEIVE IT even if your photo reviews meet all their requirements. I’ve made 3 purchases between August and September of 2019, received all 3, left photo reviews after being prompted because “you’ll receive $5 credit for every photo review!” and Wanelo has given me NO CREDIT. Nothing. I reached out to support to ask when I could expect to receive it, and all I got was a copy of the requirements for the credit. I’m aware of these, having looked them over already to have tried to figure out if I missed a step. I didn’t. And they just didn’t want to answer me. Well, I can easily shop elsewhere, Wanelo - there are plenty of other places giving out credit and coupons who are more honest, helpful and reputable..Version: 5.43
✓ DisappointedDon’t ship to uk.Version: 5.42
✓ Love the idea, but...I have been using this app since 2014 and I am writing this mid-2019. I’ve been an active user over the years. I love the idea and how I can organize my wishlist. But, it has continuously gone downhill. The “post” button hasn’t worked for a little over a year now and with the new update, it’s completely gone. Probably because they have had so many issues with it. However, that was my favorite part about using the app. Being able to find something I wanted online and add it to my wishlist is just very convenient. I will no longer be using the app due to this. I even emailed the company letting them know about the issue and they said that they’ve been working on trying to fix it, but months afterwards, nothing has been done..Version: 5.42
✓ Good app but...It a good place to buy things, as long as the reviews are good, because most of the stores are from china. But my only problem is that they don't ship to canada, a lot of people have complained about this, and still for years they have not done anything. I don't see why its that hard😒.Version: 5.21.0
✓ SHIP TO CANADA!!Love love love this site, but can’t order because they don’t ship to canada!! Please ship to Canada and I would give 5 stars!!.Version: 5.49
✓ L’applicationCette app est vraiment le fun mais elle ne livre pas au canada....Version: 5.28.1
✓ Used to love this website.I have reached out several times about information regarding my order. I understand covid-19 has impacted a lot of shipping and businesses, however it its becoming increasingly frustrating that no one will contact me back, i was told once that i would get an update in 72 hours and that was almost 2 weeks ago. If i could i would just cancel my order but due to their policy i cannot. i understand you guys are “doing everything you can”, and i like wanelo, and i want to remain a customer but how can i trust in a company if i cannot even receive an email with my updated shipping information? even if its going to take another month; i dont care about that. its the principle that i have been completely ignored. Its very disheartening to be honest..Version: 5.45
✓ Can’t post new productsPlease fix the bug. Can’t do it on website on computer either and the Wanelo button won’t work as well. Keeps saying “Oh Noes something went wrong and it’s not your fault”.Version: 5.36
✓ Worldwide SURELYI WILL GIVE THIS FIVE STARS IF YOU SHIP TO AUSTRALIA PLEASE.Version: 5.42
✓ :/Ship to canada!!!.Version: 5.21.0
✓ Used to be goodI have had this app for YEARS. I believe since 2013. And I had ordered things from it . And yes they come from China, and yes they take longer than expected, but they always came. However the last time I ordered two items in May 2020 it is now almost September . One order was canceled by the seller and I was refunded. The other order was marked as “shipped” conveniently after I sent Wanelo and email inquiring about it. That item has still not arrived and there was no tracking for the item provided . Wanelo says since it is marked as “shipped” I can no longer cancel the Order. So no there is not a “Wanelo Guarantee” . Don’t spend your money..Version: 5.46
✓ What the hell happened?!Since the last update all I get is notifications on my alerts from wanelo, several times a day advertising products, I haven't had any notifications about people saving MY items at all in over a month, which is extremely strange because people resave my items hundreds of times a day. I can't even find a option to not receive stuff from wanelo, I've blocked the profile but I still get annoying crap. As a seller that uses wanelo as a tool this is extremely inconvenient. Bloody fix it..Version: 5.2.1
✓ Stolen IdentityMy details have been found on the dark web and it’s stated that they breach came from Wanelo, since it happened I’ve had scam telephone calls and emails trying to retrieve even more information, my email address and password are now being sold to be used fraudulently, please be careful and use very secure authenticating methods.Version: 5.48
✓ Shipping not good enoughIt's a great app, don't get me wrong but the shipping areas are very limited and won't ship to Australia. I've seen a few upset reviews with the same problem and highly recommend that you make it ship to Australia also. There are many thing that I'd love to buy tho :) Also please hurry to make the shipping worldwide, others would love this feature!.Version: 5.23.0
✓ Bring shipping to Australia!!The app is great and has great products but unfortunately doesn’t send to my home country (Australia) that’s very sad ☹️.Version: 5.36
✓ Uk buyers don’t botherThey need to make it clear they don’t ship to the uk as I got all the way to the checkout after weeks of thinking and looking and when I was fully sure and excited I find I can’t even buy it!! Either make it clearer or make it accessible for uk buyers.Version: 5.40
✓ SHIP TO CANADASHIP TO CANADA ALREADY YOU IDIOTS.Version: 5.37
✓ Doesn’t ship to UKSad it doesn’t ship to the uk. Some nice stuff on the site but a big disappointed to find out I can’t actually have any of it.Version: 5.45
✓ PointlessEvery time I try post it says “oops something went wrong”. It’s been doing this for months even after updates 🤦🏻♀️ Just pointless using the app anymore..Version: 5.41
✓ HackedAccording to the site haveibeenpwned.com, it tells you if the site has been compromised. All of this company’s database was sold to the dark web. I only found this out because someone bought my info and tried to blackmail me with it. The police told me to check that site and sure enough Wanelo was the place that was compromised. Change your passwords everyone..Version: 5.45
✓ ShippingStart shipping to UK please!.Version: 5.25.0
✓ Doesn’t seem to issue refundsMy first and last time shopping with Wanelo. I ordered some shoes that were too small. I shipped them back to the seller who gave me their word to ship a larger size and never did. The seller AND Wanelo, who guarantees a 100% refund have not issued me a refund in almost a month now. The seller has admitted to receiving my shoes and they’ve admitted to not shipping me a larger size. They said they will issue and refund, did not, and stopped responding to my messages. Shopping with this app is a gamble but because they are counterfeit goods, at least you won’t be losing a lot of money. But DO NOT ORDER FROM THE SELLER ZUZU. UPDATE: Do not shop with Wanelo. They do not have a 100% refund guarantee. Instead, they give you 50% of Wanelo credits. This was told to me by Wanelo themselves..Version: 5.44
✓ Ship to Canada!Would rate this app with 5 stars but unfortunately they done ship to Canada.... please start shipping to Canada!.Version: 5.21.0
🙂 Wanelo - Shopping & Fashion Positive Reviews
Wanelo - Shopping & Fashion works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Wanelo - Shopping & Fashion.
⛔ Wanelo - Shopping & Fashion Problems
