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TV & Satellite Week Magazine App Complaints & User Negative Comments 2024
TV & Satellite Week Magazine app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using TV & Satellite Week Magazine? Can you share your negative thoughts about tv & satellite week magazine?
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TV & Satellite Week Magazine for Negative User Reviews
✓ Tv Satellite Week magazineUnable to download once more, oh whatever made me subscribe on iTunes for 12 months..Version: 6.0.21
✓ Hate itHahsh.Version: 2.3
✓ Starts free but then chargesI purchased the 12 month subscription for the print version which is advertised as receiving the digital version for free. The print version is probably the best weekly TV listing magazine there is and the digital version was just as good if not better. However, after 2 months I found that I was unable to download new issues unless I paid an additional £1.99 per issue. I phoned customer services to be told that my 2 month trial had ended. There was no notification of any trial although in the small print it states that "the digital version may be withdrawn at any time". So be aware that you take out a subscription expecting to receive the digital version, you will soon find that you have to pay for access..Version: 2.4.0
✓ Free trailIt shows a 30 day free trial is available but there are options to pay for a month or a year, nothing about a trial..Version: 2.4.0
✓ Still not fixedI’m fed up with being asked to pay for new additions when I already subscribe. It seems they just can’t get the basics right..Version: 7.0.12
✓ UpdateAfter updating yesterday I only have a title page and a little wheel going round. Been like it for 24 hours now. Anybody know what’s happening?.Version: 6.0.21
✓ Shoddy testingDownloaded latest update … broken! Presumably very little testing was progressed - expected better. Have cancelled my subscription; totally unacceptable.Version: 6.0.21
✓ Make it more interactiveI’d like to be able to highlight the programmes I want to watch or record. If that facility was available I’d subscribe..Version: 3.0.2
✓ Rubbish new version!Hate the update! Smaller text makes it a faff to zoom in and out. Not very happy with it, I’ve tried lots of magazines and this is my favourite by far but this change has really put me off!.Version: 4.0.0
✓ Problems since updateLoading and installing takes a really long time. Then it wouldn’t open. Second try it opened but didn’t scale. Tried on iPad too and as I was swapping pages were blank and the app crashed. Please release fixes soon.Version: 4.0.0
✓ Great Magazine, Rubbish AppThe magazine itself is great! The app however is terrible. As an annual subscriber, almost every week I’m unable to download the latest magazine. I have to “Restore Purchases”. This regularly fails. It can take a few mins or a few days before I have access to the latest edition. If you are buying a one-off edition, you’ll be fine. Don’t subscribe though. Look elsewhere for a subscription option..Version: 7.1.1
✓ Problems since update part 2Update the app on 17 Oct and not happy. I subscribe through iTunes but after the update I cannot sign in with the app saying my iTunes Store details are not recognised. Eventually it downloaded the current issue, but this took a lot longer and on opening pages there were digital artefacts that shimmered for quite a while till the page stabilised. There is also the iPad top and bottom black bars (time etc) that overwrites the pages. Finally when you close the app and later reopen it does not remember what page you were on and you start again with having to select the issue and open from page 1. Reported problems though customer services but no response. A very poorly tested update please fix urgently as this was a great product. Week 2 Now crashes part way through reading. I am now wondering As it won’t let me sign in am I being charged again for downloading an issue????? Urgent fixes needed or subscription will be cancelled..Version: 3.0.0
✓ Crashes on LaunchAlways use this mag but has just stared crashing on launch. IPad Pro 12.1.1.Version: 4.0.0
✓ New app rubbishBeen subscribing to Tv & Satellite for years with no problems. This new app has ruined it for me. It will not load, will not open. I cannot log on, download the magazine, it won’t connect to the iTunes Store. All in all, a huge disaster which has forced me to cancel my subscription. What a disappointment..Version: 6.0.21
✓ RubbishEvery week I have to restore purchases before I can open a magazine I have purchased and now I cannot even get into the store to do anything. So much for the improved web site..Version: 6.0.21
✓ App does not work?For over a week the app has not worked and despite phone calls and emails the problem has not solved..Version: 6.0.21
✓ Terrible terrible update.I don't very often review apps but after the most recent update I had to leave a review on this. So disappointed. The developers have literally spoilt and ruined this. The older version was much better and much more pleasant to use. Considering cancelling my subscription..Version: 4.0.0
✓ NiceCool.Version: 2.0
✓ Does Not workIssues will not download to iPhone. Tried to contact support a few times now and no reply. Don’t waste your money. I’m glad I was on a monthly subscription and not annual..Version: 4.1.0
✓ Does not show regional variationsI usually buy the paper version of this TV guide which I really like so decided to subscribe to the e version. However, I soon realised that this was not the Scottish edition after I had missed a few programmes that I had wanted to watch. I checked in the App Store but this is the only version available. I'm disappointed and have gone back to the paper edition..Version: 2.4.0
✓ What???I purchased an issue and can't read it!!! What is the point?.Version: 1.4
✓ RubbishCan't access digital magazine any more even though I'm a print subscriber. Email and password no longer work, despite repeated attempts to reset. Presumably digital magazine is no longer included in subscription..Version: 4.0.0
✓ Worst update everSubscribed to this app for years and never had a problem. Since it has been updated I am seriously considering cancelling unless it changes. Pages are constantly blurred/unreadable, keeps going back to front page so I don't know where I've got to, won't open magazine offline even though I have downloaded. I could go on and on. What on earth were the developers thinking?! Radio times is very close to getting a new subscriber..Version: 3.0.0
✓ Do not waste money subscribing.So there's a new improved update. Doesn't work. All it does is crash - yet to get past about p24 of any issue. Fortunately my subscription is monthly so only wasted a small amount of money but it's an absolute scam that they get away with realising rubbish like this..Version: 4.0.0
✓ Rubbish appPaying for Tv & Satellite app that I can’t download and use.Version: 6.0.21
✓ RidiculousAs other people have stated this update is a backward step. Each time you open the app you go back to the cover of the "current" issue even though it may not start till next week. If you zoom-in the app is unwilling to zoom back out again. To make matters worse, when I contacted them about about the problems they referred me back to Apple!!!.Version: 3.0.0
✓ Truly Dreadful AppThis is a dreadful app, slow to open, clunky navigation, keeps returning you to the bookstand each time you go into it rather than remembering your last page viewed. Add to that each time its updated you lose access to the program for several days if you subscribe via iTunes. The publisher is not interested in problems when you’ve subscribed via iTunes and tells you to contact them even though its their app and publication for which they are paid. A truly dreadful app, I shall be cancelling my sub and trying another because these problems have persisted for a long time now with neither the publisher nor Apple seeming interested in sorting it out..Version: 6.0.21
✓ Downloading new issuesSomething needs to be done about this app. Every week I have to delete the app and reinstall it to download and read the current issue. This has been going on for months despite numerous calls to the helpline. if this continues, I doubt I will renew my subscription when it comes up..Version: 6.4
✓ Every week…..I like this online magazine, its easy to use and navigate with good content, but…. I pay for it on subscription via Apple. EVERY week when I try to download the new issue the top of the screen shows my iTunes subscription is active, but the app shows that I will have to pay for the new issue. I then have to go to help section and restore my iTunes purchases - this takes hours and usually means I can’t access the new issue on the day it comes out. This is NOT a one off - it happens EVERY week and has done so for at least the last six months or so. It is extremely frustrating. Please fix this problem..Version: 6.4
✓ What were they thinking?Why make something worse when it was working perfectly well? Can’t think of anything inherently wrong with the previous version that needed improving. With the latest update, though, the format doesn’t fit the iPad anymore and even worse, when opening the app it does no longer go straight to where you left it off last time it was used, but takes you back to the download screen and you have to open the issue again. That’s a completely unnecessary pain and makes quick access impossible. Probably will stop the subscription if these issues are not resolved in another update soon. If you still have the old version, my advise would be to stick with it if possible..Version: 3.0.0
✓ IrritatedThis new update looks good but so annoyed as if I put it to my library and show only downloaded every time I leave the app it comes out of my settings and back to showing all etc and I have to fix it back to what it was. Can it not stay on what I had my settings at..Version: 7.0.12
✓ TV listings work on paper....No, literally, they do.....digital not so good. I can highlight stuff on paper to watch on r record, unfortunately no annotations facility here, so I did try it, not overly fussed and back to a magazine for me.....Version: 2.4.0
✓ Paid subscription but still asking for money to downloadPaid for a monthly subscription to iTunes but the app is still asking me for money before I can download the latest issue. Absolutely sick of it. Done everything I can do to try and fix it. I’ve now requested a refund from iTunes- still waiting. All recent reviews seem to be saying a similar thing. It’s about time the developers either fixed it or pulled the app from the store!.Version: 6.0.21
✓ UselessWon't let me log in so can't even get started. I've checked my credentials are correct and followed the help instructions but it just doesn't work..Version: 6.0.21
✓ Worst App EverRestore purchase button doesn’t work, asking me to pay for something my subscription already covers troubleshooting solutions do nothing, abysmal customer service. The old version of the apps were great, feels like every time they update they don’t bother to do any testing at all and this version has been live for ages and still having issues with it. When it doesn’t work, roll back to something that does Update October 2022- it’s still the worst app on my phone with the most errors. Pay a subscription so the magazine can be downloaded on a Tuesday, app decides nah not bothering with that you can have later in the week when the magazine is pretty useless.Version: 6.0.21
✓ Crap updateEver since the update I am unable to download new editions it’s asking me to pay for them even though I have a current subscription and I am signed in 😡.Version: 6.0.21
✓ Update problemCrap, I have been defrauded by my purchase of an annual subscription. Do not buy until they sort their problem out. Please investigate.Version: 3.0.0
✓ Problems downloading, no one to help!Starting today, it won’t download new issues. Unable to contact anyone. Please get in touch or I’m cancelling!.Version: 4.1.0
✓ Such a shame to cancelHave had a subscription since 2017, having previously purchased the paper version. 2 weeks ago and all the time before it was a fantastic app and the best tv magazine. Then they updated it, all trace of past and current issues deleted, tells me it can’t connect to iTunes Store, then says restoring purchases, for eternity and doesn’t. Really annoyed and disappointed and cancelled subscription now. 😡😡😡.Version: 6.0.21
✓ Rubbish since updateThis app was great until the update, now it’s absolute rubbish. The app np longer remembers the page you are on if you go to another issue. Paid monthly subscription but new issues always show as being locked and asks me to subscribe, have to restore purchases to download new issue. Very slow when turning page and waiting to focus page. Please sort these issues or I’m cancelling.Version: 3.0.0
🙂 TV & Satellite Week Magazine Positive Reviews
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⛔ TV & Satellite Week Magazine Problems
