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BlueJeans Video Conferencing App Complaints & User Negative Comments 2024
BlueJeans Video Conferencing app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using BlueJeans Video Conferencing? Can you share your negative thoughts about bluejeans video conferencing?
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BlueJeans Video Conferencing for Negative User Reviews
✓ Blue jeans volume and joining issuesCan’t connect via pc Can’t hear people volume v faint.Version: 37.0
✓ WARNING! Mic keeps recording when phone is turned off!This is a major privacy issue that needs to be changed immediately. When you click the power button on your iPhone it should close down the app, stop the mic from picking up audio and pause on turn off your connection right? WRONG!! This app continues to pick up and share the audio from your phone after you click the power button. This is a major privacy violation and they do not give you any clear warning about this..Version: 43.0
✓ Crashes on my M1 macThat’s it.Version: 46.0
✓ It’s stupid piece of trashI need to get on a meeting at two and I kept sitting there trying to get on it kept saying it was an invalid password and I kept doing it and it was for I never got on the stupid meetings I don’t think bluejeans Blue jeans actually cares.Version: 47.0
✓ Why can’t you see yourself before joining call?I have very good internet and this app has worked without glitches but the iPad app seems to be lacking very basic features. Why is there not the ability to see yourself before joint a meeting so you can make sure your framing and lighting is ok? Furthermore, even after joining a meeting, the camera view of yourself is so tiny and there is no way to make it larger, so again, at least then, you can actually see yourself and adjust your framing. These obvious omissions are terrible, and they warrant me rating this app with just 1 star. On another note, before using the app, I sent an email to BlueJeans asking if this functionality existed and no one ever even bothered to answer me. What they did do, however, was almost immediately start flooding my inbox with spam! Ridiculously bad service..Version: 38.0
✓ Cannot hear very well the other party.Could not hear very well the other party.Version: 46.0
✓ Doesn't work anymore!This used to be a very sleek app and worked perfectly. So you could join in calls on the go, not anymore. Whether it's the new Ios upgrade or something else, i never manage to get past the login page..Version: 1.9.61
✓ Feedback feedbackfeedbackfeedbackThe sound is terrible (both on phone & computer). Whatever they do with mics or settings causes massive feedback almost all the time. The only solutions are for moderators to forcibly mute all participants. Then it is nearly impossible to manage who can and can’t speak. Since bluejeans doesn’t display regular phone numbers by default then it is hard for people in actual conference rooms to know how to call in - so everyone in the room tries to use their computer - which makes the feedback problem worse. The default mute settings and the real dial in number display and usage both really need improvement. Now our meeting moderators spend 1/3 of every meeting fiddling with bluejeans trying to get sound to work reliably with groups. We never had these kinds of problems with the systems we used before switching to bluejeans..Version: 18.0.0
✓ Had to switch to my phone from computer to workHave to use my phone because it lags to bad on my computer. I use teams and zoom on my computer fine but this one gives me problems. Don’t recommend.Version: 41.0
✓ Doesn’t workI would give it 0 stars if I had that option. My company recently started requiring this service for remote workers to check in. I’ve NEVER been able to log on. I have to do that check in TODAY and all I get is that “Safari cannot open the page because the network connection timed out” message since I downloaded it a month ago. No one has been any help. So yeah. This app and service are horrible. I wish my company had done more research before using such an unreliable method..Version: 32.0
✓ It so bad I keep resetting password and put right one in and it saying it notSo bad.Version: 40.0
✓ Since the last update I can never hearSince the last update my iPad keeps thinking that I am joining my meetings with my phone and I’m trying to do audio and everything on the iPad. It used to work perfectly fine. My iPad has the latest iPad OS software too. Please advise as it is really hard to be active in a meeting when I can’t hear..Version: 53.0
✓ Couldn’t connectI have satellite internet, rural BC, and was unable to connect. I had no problem using Zoom.Version: 43.0
✓ Keep on changing to eliminate reviews?Actual playback via the app on a portable device - how about it? Still would need a code or how about like being able to log in and have a record of all meetings in one spot even better....Version: 11.1
✓ Can't log inCan't get past the login screen. Error code 500. Works from my laptop though....Version: 2.8.5
✓ A joke on ipad proCrashed repeatedly, locked up repeatedly, reinstalled 3 times. A disaster of an app on ipad pro. Done with you Blue Jeans..Version: 36.0
✓ Audio duplexing - mehHad high hopes for this app, especially given zooms fall from grace. Weird name - but gad a good business call using it and so signed up.. Well it’s signup experience was pretty good, and I scheduled a call with friends - annoyingly I shared the wrong link with friends - so wanted to resend via WhatsApp and the iOS app doesn’t let you easily share or copy a new link - hohum (-1 star) Bit to me the kicker was , while it may say Dolby sound - in a group of friends, the duplex issue is just annoying - everyone cutting each other off us just too unnatural (in fairness most apps are the same), and I just expected more (-1 star). Keep working on it, but not worth a monthly subscription for us. Sorry.Version: 35.1
✓ BlueJeens session with local doctorStarted good, connected easy, though through session were many delays of video/sound sometimes sound disconnected from video, picture lower quality than experienced in my work company sessions. Thank you for providing ways to connect with vital parties!.Version: 36.0
✓ LimitedJoining calls has mixed audio results. Can't schedule a meeting with the app which partly defeats the point of accessing BlueJeans from an app rather than a desktop..Version: 7.1
✓ BlueJeans meetingsThe meetings are great, hard to do presentations due to keep having to allow various apps to be seen. Audio terrible. Most meetings will have one person who cannot communicate. These people have to connect by phone to be heard correctly. Last meeting had 6 people. Two had to call in by phone..Version: 40.0
✓ Audio poorSignificant delay on audio (all connections lived within 5kms), one party getting very distorted audio. Not a good session..Version: 37.0
✓ Constant Bluetooth access request is driving me crazy!Bluetooth keeps asking me to allow bluejeans to create new connections even when I'm not using the app and there's no way to stop it..Version: 45.1
✓ Audio handoff needs major improvementTransitioning when going from wifi to LATE causes the call to drop and restart. With Airpods, this is dangerous if you are on mute. I have no idea if I get unmuted. Likewise, when I go into the app when it is backgrounded, it loses the call. Seriously? Come on. Airpods cause mad echo, which isn't good at all. Your main focus is audio and you can't even do that right? Please work on these bugs because you clearly have a good product..Version: 18.0.0
✓ For a corporate app this is way too buggy!!Latest version just crashes when I click to enter a password!!.Version: 28.0
✓ It’s okayMy counsellor uses this for our counselling sessions. The first time I didn’t realise you could just click screen share only for a text only conversation. Both times we’ve used it, we’ve been cut off about 30 minutes in with no warning. It’s really annoying and throws us both off! Wish it wouldn’t do this as it cuts into our set time for the session. Please sort it out!.Version: 32.0
✓ Usurps audio volume controlThe app functions well for video conferencing. Unbelievably, though, this app hijacks the iPhone/iPad audio volume controls and disallows muting. Both the hardware buttons and the on-screen volume slider in control center are subjugated. The onscreen slider can even be pulled down entirely to show a “mute” symbol, yet app audio continues to play at a low and noticeable level. It is absolutely inexcusable to defy the user by usurping such a basic device function..Version: 36.1
✓ Crashes on launchAfter adding local device calendars the app will crash. This makes it completely useless in an enterprise environment like ours where we have tens of thousands of users. Gross. Fix it..Version: 29.0
✓ Shocking service BEWAREI downloaded the app and made a call via a “toll free” Number Iver WIFI, my phone provider charged me £65 for the call and no liability was claimed from Blue Jeans customer service at all just said basically tough luck that’s what it costs..Version: 27.0.1
✓ Werkowski blue jeans app visitDidn’t even come on we didn’t get a chance to talk and it was his birthday..Version: 42.1
✓ Stopped workingThis app and service has been brilliant until the latest update. iOS calendar integration now causes the app to crash on launch, works OK if this is disabled. C’mon guys!.Version: 29.0
✓ Limited functionalityNot sure if I have a buggy version with the X, but I have seriously limited functionality within the app. I cannot create more than 1 event. I cannot edit an event once created. I cannot invite people once an event is created... it seems like basic functionality, which makes me think it’s a bug but all the same it gets 1 star. I’ll change if updates come through.Version: 18.0.0
✓ Can’t get passed setup3 screens asking for calendar integration, notification and huddle. Options on huddle screen don’t do anything so application no use as stuck at that screen.Version: 25.0.0.1
✓ Stop asking for feedback after a conference!App is good and I'm relatively pleased having used it for a few years now. I find though very annoying that it constantly asks for feedback after a conference is completed. Imagine if Verizon asked for feedback after each call!.Version: 35.1
✓ Couldn’t see the person I was speaking withCouldn’t see the person I was speaking with.Version: 40.0
✓ Calendar keeps stopping to syncHi Team, It’s been while since this app keeps stopping to sync with my outlook calendar where I Need to revoke the access and add it again which is annoying. Hopefully it gets fixed in the next update..Version: 40.0
✓ Really badUsing an iPad, it worked for about a minute. Then the sound disappeared. Then the screen froze. The end. Despite leaving and returning, and contacting two different sorts of help, nothing made any difference. For anyone thinking of using this to screen a large event, don’t!.Version: 40.0
✓ A little better then a desktop versionDesktop PC version is the pain to use: there are two distorted pictures are coming during presentation. IPhone app shows proper picture but unable do disable sound completely which really annoying and distracting: it’s difficult to understand and talk with constant echo..Version: 35.1
✓ Terrible since the last updateThis app used to work seamlessly. Now when i try to open up a bluejeans session directly via the app it fails. The only way to get it to work is to open the bluejeans link in safari, then direct it to start audio only via the app. From there i can switch to high bandwidth mode and see video streams. All in all a pretty terrible experience..Version: 33.0.1
✓ Good app when it’s workingIt’s a good app when it’s working. Been having a major issue with this version on iOS. Regular “Meetings” work without a problem, but the pricier “Events” freezes whenever I switch to another app or lock the screen. (Expected behavior is to have the audio on and video off) I’m sure it’ll get sorted out soon though... Hope to see the live closed captioning feature on iOS version as well. It’s helpful from time to time..Version: 40.0
✓ App switches back and forth between speaker phone and earphoneThe app switches back and forth between speaker phone and earphone after I enable speaker as the output device. This may be an actual iOS issue as I see this behavior with Apple TV and some messenger apps. The bluejeans apps seems particularly susceptible if it’s and IOS problem and should be escalated as it essentially renders the app useless. The automatic switching of output devices happens when you tilt the phone vertical. It will sometimes stay on speaker phone if you leave the phone flat horizontally on a desk for example. Once you pick up the phone the output is for switched back to your ear..Version: 30.0.1
✓ Impossible to retrieve forgotten passwordI downloded the app after my laptop died, I did not remember the password so I asked for a reset and I got stuck in an infinite loop of login->password reset->login ecc. Bad service.Version: 35.2
✓ Closed Captioning?The audio on the app is excellent and I no problems with connectivity or audio delay. The app gets only 3 stars because the iPad version doesn’t have closed captioning. I’m lucky enough that my hearing loss is not so profound that I couldn’t follow the meeting. However, others may not and the lack of cc is a huge oversight. If it is in the app then you need to make it easier to access. I couldn’t find it..Version: 42.2
✓ A poorly thought appIt’s a pain with this application in case you decide to delete your account. Not even the help page gives you the info on the same. If only I could give a -ve rating!.Version: 42.0
✓ FrozenI used BlueJeans for months without any trouble and I was very pleased with it. However in the last two months, when I use BlueJeans on my laptop, it frequently freezes up and drops me. The only way I can connect again is through my iPhone. This is true for another meeting participant as well. We are starting to use Zoom instead.Version: 36.1
✓ Great...but keeps freezingI’m using this for work, however the last 2 meetings I’ve hosted, I click on the join meeting bar and it freezes the screen, meaning the attendees can see me, but I can only hear and not see them..Version: 36.0
✓ New update, cant use appI updated app and now when in a meeting, I don’t see the screen, only first login. I can hear and be heard, but I can’t see. They can see me. I got kicked off frequently. Using iPhone and iPad, with 13.5 iOS, same results. Frustrating..Version: 36.0
✓ Not working for iOS devicesThis morning BJ pushed an update to iOS APP. my iPhone and iPad are new and running latest iOS as is doctors APP. there is no connectivity from doctor portal into BJ. Have cleared cache, deleted app, restated device, reloaded APP and nothing. Cannot start teleHealth from link or by typing meeting number. The BJ entry screen freezes, never connects and eventually times out. Have plenty of bandwidth. Have had no problems since March 25. In fact right after APP updated this morning can no longer do test call with Jean. Get same result. Please fix this. Doc visits require video to be effective. PS setting for set for Mic and camera to be used are on.Version: 36.0
🙂 BlueJeans Video Conferencing Positive Reviews
BlueJeans Video Conferencing works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BlueJeans Video Conferencing.
⛔ BlueJeans Video Conferencing Problems
