- 89.8LEGITIMACY SCORE
- 92.3SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Just Eat - Food Delivery App Complaints & User Negative Comments 2024
Just Eat - Food Delivery app received 93 complaints, negative comments and reviews by users. Have you ever had a bad experience using Just Eat - Food Delivery? Can you share your negative thoughts about just eat - food delivery?
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Just Eat - Food Delivery for Negative User Reviews
✓ Please sort this app out asapOmg ! This app has started to become a nightmare,,started with certain options not being able to be ordered because of glitches but more recently I can't add pizza because it doesn't let u just select it keeps asking for extra toppings and even if you give up and add them the whole thing crashes/kebabs similar issues with extras ! Just crashes! The whole point in the app is convenience because it's dearer than ordering directly by usually £1-2 then added charge for app so if experience issues so annoying as you might as well order from store and save money !!! Please sort the app out as used to be quite handy but the last year has been crap ! Plus reviews is no longer working so can't see what people are saying unless you use website!!!! I like to see what previous customers saying so if having a bad run I can avoid!!!! Get shops menus correct as noticed certain pizza toppings not available on app for atayla cf32 but they are!!!!?! Or either get stores to check their link or get your people on checking current menus!!! I will have to avoid until you have sorted this as currently I can't order kebabs pizza or meal deals as crashes or won't let you add and considering had a update yesterday I'm. It impressed.Version: 30.9.1
✓ TERRIBLE WASTE OF TIME AN MONEY TO USE THIS APPI’ve never taken the time to write a review for an app. At least not that I can remember. But these guys just take the cake for bad quality. I mean. It’s almost impressive how bad considering the day and age we find ourselves in. The app gives no updates when food is on the way. Delivery people will drop it and it will still say THE RESTAURANT IS PREPARING YOUR ORDER. Customer service won’t answer. Absolutely ridiculous. If anything just use this app to see what’s open then call the restaurants directly. You will save time, money, and energy. Do not buy food on this app. Trust me. Use Uber eats or something that works instead. Ugh I’m sickened by this backwater bull. Might as well live in Sudan with service like this.Version: 34.56.0
✓ DID NOT DELIVER—NO WAY TO TELL JUST EATOrdered a food delivery to a hotel in Rome. Correct address of hotel and hotel name. App states it was delivered but no such luck. Unable to advise anyone of the problem since I don’t speak ( or read or write ) Italian. Really really stinks. Left a bad taste in my mouth and NOT FROM THE FOOD.Version: 34.62.0
✓ Do not use this app. It is a scam!!!Tried to order off this app. Everything went smoothly in terms of payment and the order being placed. HOWEVER, the estimated arrival time came and went by over 2 hours with no food in sight. The app does not give updates about the food either and just says „Enjoy your meal!“ Our food never showed up and when contacting customer service, there was a lack of response. This app is a scam 200% and not worth your time or money..Version: 34.56.0
✓ Don’t botherOrdered on 03/04 and waited until midnight but didn’t receive any food and couldn’t get a hold of the restaurant at all, it was marked as delivered when the restaurant closed and delivery time changed to the initial estimate. Managed to speak to Just eat the next day and was told they would sort the refund on this occasion as I had been trying to get hold of the restaurant and was impossible. I waited a week and no refund. Contacted them again and they told me there was nothing they could do as the restaurant had to authorise the refund. I managed to contact the restaurant on 09/04 and they said their manager would call me back. No call back so I spoke to him on 10/04 and he said he had contacted Just Eat and I would get my refund within 5 days. I left it a little longer due to the bank holidays and no refund still. I have contacted just eat tonight and they said they have had no contact from the restaurant. The first person I spoke to said she tried to call them but there was no answer. She said for me to try and get them to contact just eat directly or deal with them directly. I got through to them within the first few rings and they are refusing to refund me as they say all they can do is replace my order and email just eat. I then went back to just eat to ask them to call the restaurant again and the people I spoke to refused and said I had to get the refund direct from the restaurant. No help at all!!!.Version: 32.6.0
✓ Culture Switch or Just Bad Service?Fully admitting at the beginning of this review that I put my number in wrong, so when the delivery person tried to contact me I didn’t respond. They apparently emailed and used the building intercom system as well. I’m an abroad student staying as a guest in a house so I don’t use the intercom system and I wasn’t checking my email. Here’s why: Maybe this is a culture difference, but now I’m wondering if it’s just bad service. I assumed that it wasn’t necessary for me to be waiting for the food, and they would just leave it at the given address. That’s how all delivery systems in America work. Heck, they’ll leave your food in the wrong place, but they’ll leave it somewhere. But apparently the driver gets here and can’t contact me so they leave? They didn’t even leave it at the gate with a message on where to find it? I never got my food and I didn’t get a refund because I missed the couriers attempts to contact me. I didn’t even get app credits. Im a college student with very low funds who payed for the food and delivery fee to not even get her food. I thought it was my fault at first, but after looking at some other reviews, I think it’s the result of a poorly organized app and delivery system..Version: 34.62.0
✓ Really poor customer serviceThe app is usually good but god help you if something goes wrong. The problem with just eat is that it makes it almost impossible to get good service. If you order directly from a restaurant and there is something wrong with the food like it’s the wrong order or freezing cold or it’s been sat waiting for delivery for an hour you would complain directly and likely get a refund or replacement if it’s a decent reputable establishment. Just eat is the middleman that enforces what they consider to be the correct outcome often at the detriment to the restaurant and customer. For example, ordered a curry and a kebab from a restaurant with good reviews. It was late and freezing cold. I contacted just eat who refunded me a small percentage even though you really can’t warm a kebab up. I won’t order from there again but if I had been able to sort this out with the restaurant directly they would probably have refunded/replaced and I would have given them another chance. It’s also impossible to speak directly to a human now so you are pretty much on your own if there’s an issue. It’s really gone downhill and I feel sorry for the restaurants who have to sign up with them because of the monopoly they hold over the industry. To top it off and money they give you back is in ‘just eat credit’ so you can’t even make an informed choice about changing providers. Used to be a good service but it’s obvs got way too big and customer service has been sacrificed..Version: 34.65.0
✓ NaserGood app with wide variety of options, but would love to see an English version for the Spanish one..Version: 35.7.1
✓ Impossible to report problemsThe app has been redesigned to make it extremely difficult to report problems. My last order the restaurant called to report an issue with the driver, then the driver shows up without part of the order and blames the restaurant. I try to report it in the app, but it’s just a maze of a FAQ without any actual ability to report anything (as far as I can see). Finally just accepted that I lost £7 and deleted the app..Version: 33.39.0
✓ FraudstersI ordered a kfc from bushbury lane which the driver never turned up with. Have used this app many many times so no excuse for not knowing where the address is. We then watched the driver stay on a road around the corner with our order for over 20 mins on the map. At this point I wasn’t accepting the cold ruined food so contacted customer service to cancel and get a full refund. They preceded to argue with me only saying I can get 50% back (utterly unacceptable) basically telling me I’m lieing and the driver has tried ringing 7 times(which they never) only when I explained there are cameras up at the property and threatening to report the company for theft and fraud did I start getting anywhere. A supervisor did not get back in touch as promised twice and I again had to chase this up to be told by another member of staff I’m getting a full refund because they am in a good mood. This is so unacceptable as a person and staff member treating customers. I have used juts eat for many years and regularly. I will now rather pay double the delivery fee on Uber then ever use this app or company again. As far as I’m concerned they have tried to scam and fraud a loyal long term customer and will never use them again.Version: 33.14.0
✓ Horrible Customer Service and FAKE ratingUSE UBER EATS AND OTHER DELIVERY SERVICES. THEY ARE CHEAPER, FASTER, and LESS PROBLEMS. ADDITIONALLY UBER EATS PROVIDED COMPENSATION IF ORDER IS DELAYED. This app DOESN'T. The customer support is awful. Their strategy is apologize, apologize, apologize and end the conversation before the customer can request a refund. If your order is late, all they say is “wait 10-15 min”. No compensation is provided for the delays I know an individual that works for this company and informed me that all employees HAVE to rate this 5/5 before starting their position. Meaning majority (if not all) of the 5 star ratings are fake. Look at the 4 star ratings (usually real customers) and the difference in the AMOUNT of ratings between 5/5 and 4/5 is statistically significant..Version: 33.29.0
✓ Consistently lateI really can’t understand why I still use just eat for deliveries. Sometimes they can be quick but they regularly lure you in with promises of 20-40 minute delivery and turn up after an hour or an hour and a half. You go through the help section, wait in a 40 person queue and have to explain what’s wrong with your order number, then they tell you you’re not in the right department even though it’s a hello text thing through the app. They then put you through an 80 person queue (not exaggerating, this was the worst experience), then when you get in the top 10 the food arrives an hour and a half late. They do give you £5 to spend at a later date to be fair to them but they really are consistent with poor time keeping and not by 5 minutes, the app will tell you the driver is in the restaurant for 40 minutes or much longer and I just can’t fathom why I have to be so lazy and keep using them. I wouldn’t mind if it was a one off but it’s happened 3 times out of about 7 or 8 with such severe lateness. The last time I couldn’t be bothered to complain..Version: 33.26.1
✓ Not great at handling mistakes with the orderI ordered food to the wrong address, yes that was my mistake although its very easy to miss the address as the text is quite small and its like 2 taps to complete the delivery which i suppose is good but maybe it would be good to have bigger address text on the confirmation screen Anyway, so i ordered the wrong address so i straight away looked in the app to see if i could change the delivery address.. the app said i had to ring the restaurant. So i rang the restaurant and they said they aren't allowed to change the address and i would have to do it through just eat! I asked if they were sure and they checked and said theyve asked just eat drivers before they dont accept address changes unless its changed through the app. So now i open up a chat with a robot in the just eat app who transfers me to a human. I talked to a human but the humans replies were very slow and robot like, and im in a hurry now because my food might get delivered to the wrong address! The dude asks me some security questions which apprently were incorrect but he wouldnt tell me which details were incorrect so didnt know what else he wanted to know!!!! The chat ended so i opened up a new chat, this new person said i cant change the address!!! So i had to do a cancellation but only got a refund of 50%?!? I will update my review if anything changes......Version: 33.4.0
✓ Terrible, Deceitful serviceJust Eat has real problems finding drivers to assign deliveries to and then the app will lie to you with optimistic updates that lead to no delivery in the end , sometimes 2 hours ovedue. Customer service will pretend to apologize and compensate you but compensation never comes and they will interrogate you before refunding you..Version: 33.5.0
✓ Cancels the order but charges you anyway75% of the time, the payments “fail” but you get the charge anyway, with no food. There’s absolutely no way to dispute or report this to Just Eat themselves so I’ve had to contact my bank and dispute the charges that way. The only reason I continue to use it is bc no other delivery service near me uses paypal. Overall, this service is an absolute last resort so long as you’re willing to have to dispute charges later and wait a million years for your food anyway.Version: 33.42.0
✓ Mostly good - Bad when they fake assigning a delivererThe app is mostly good. There are a lot of good quality restaurant options with reasonable prices. The main issue comes with the app itself. They will “assign” a driver and then the driver will never show up to the restaurant and eventually the restaurant will cancel the order. Just eat will claim it’s the restaurant but on more than one occasion I’ve had the restaurant send their own driver after canceling the order to give me a free meal for the wait. The lack of customer service is a huge downside. If you can’t find a driver, say so don’t fake assign one!!!.Version: 33.39.0
✓ When it works it work but when it doesn’t prepare for nonesensePlaced an order at 7.24 as I have done lots of times before. Half an hour and no driver has been assigned, this isn’t the first time this has happened so I wait a bit longer. An hour later I’m still waiting for a driver to be assigned. So I contact live chat and ask them to cancel my order which as of yet has not even been made. They ask me to wait 10-15 minutes and I say no. Cancel the order. The lady on live chat declines this (btw there were 500 people waiting in the live chat queue). She proceeds to tell me I can cancel the order myself on the app. You absolutely can’t. Had this first conversation led to a cancellation on the order I would have been fine. I tried live chat again 15 minutes later as I’m still waiting for driver. Ask them to cancel the order as I already have food now and charge me if you’d like, at this point I just don’t care I don’t want a driver turning up at 10pm. To her credit she cancelled my order. This is now 2 hours after I placed the order. Just eat I don’t want your £5 credit. I want to have food delivered in a reasonable amount of time. If you can’t do this, don’t take the order and then certainly don’t make the cancellation process so difficult. I will use other food delivery companies from now on and I advise you do the same..Version: 33.21.0
✓ Food stuck being picked up with driver and never turned upI’m not the only one here but this was the 4 time I’ve ordered from just eat having ordered many times from Uber eats without an issue. Well I will be sticking with Uber! Ordered a McDonald’s at 6:20 and waited an hour before becoming concerned. The timing kept getting knocked back and I accepted it until 8:20 when I knew enough was enough. I then proceeded to spend 2 hours trying to use their help services which you can only do by chatting to someone. Wasn’t till 4 hours later someone cancelled my order, what was the problem “the driver could change the tagging” whatever that meant. This means food has possibly went to waste and I was also left without an order. The driver couldn’t simply cancel the order as another driver would be allocated, apparently this was trying to happen 4 hours later, yeah right. Why isnt this system better, surely it should be fool proof for allocating drivers and them delivering it to you, as well as the system being able to spot orders that have took way too long and fix an error automatically. Too busy spending money on constant snoop dog ads instead of improving their systems so people get their orders..Version: 33.19.0
✓ Good, but buggyI've used this app a few times now. I like the interface, it's clean and intuitive. However, it's not without its bugs. I placed an order the other day and it ended up getting placed twice (On the order screen I pressed Place Order and after watching a spinning circle for a few seconds I was taken back to the same screen, so I pressed the button again and the same thing happened. Then two emails arrived with different order numbers. I went back to the app and only then did it display the order completed screen). I called up the helpline and the guy cancelled one of the orders, but that all took me more time and inconvenience than if I'd just called up the restaurant and ordered directly... Update - still not great several years since I first reviewed it. If I'm ordering multiple of the same item it is hit and miss whether I can select the number from a list, rather than having to add the same item over and over again. Very annoying. Hungry House was better, they should have kept that app when they bought them....Version: 27.1
✓ A few okay orders don’t make up for disastersAbout half the orders I’ve placed on Just Eats have turned out fine— I got my food relatively on time and it was all there. The other half have been varying degrees of TERRIBLE. Once I got my food and only half of it was there. I had to scramble to find the restaurant’s contact info (not listed in the app), try to contact Just Eats (their “help” is either robots or pages that suggest complaining to the restaurant). Another time, a Just Eats delivery driver forcefully damaged my neighbor’s gate. When I complained, I was shuffled through several different contacts until finally I was asked to give my personal contact information to the private driver— WHY would I want them to have my number? Finally, tonight the app said my food had been delivered— 45 minutes before the driver even left the restaurant with my food. Two hours later, and the driver is still not here. I trust the restaurant, having had good experiences with them through Uber Eats. I will not be using Just Eats again. I can’t “just eat” if my food never arrives or I have to spend the evening placating my irate neighbors. The app is glitchy, the service is terrible..Version: 33.38.0
✓ Customer Service tragedyI have been ordering from Menu log due to their relatively good deals however the last 3 instances I never received my food. It gets marked as delivered with the food no where in sight. Upon reaching out to customer service they were very unhelpful and at many times rude. I was issued refunds and $10 vouchers on the first 2 orders which is why I continued to try and order but on the 3rd they said “due to repeat claims we will not issue a refund” so I paid $25 for absolutely nothing. How is it my fault that you can’t deliver my food. Ridiculous and by far the worst delivery service I have used..Version: 34.70.0
✓ Spamitty SpamApp is fine, the endless bombardment of marketing emails less so. The link in the email to get them to stop sending you marketing emails doesn’t work, and there’s no contact details on their website to tell them to stop either..Version: 35.8.0
✓ The worst delivery service in existenceIncorrect delivery time estimates, lack of customer service, and clearly poor policy for drivers. While i understand that there is going to be some variance based on the driver, the restaurant, traffic, etc. there is no excuse for how poor this service is. I have issues with my orders more often than not. For example today i ordered from a restaurant and the app gave me an estimated delivery time. As it got closer i got a message saying “your driver is one the way”. After that time came and went i opened the app again to see a message saying “enjoy your meal” even though it had not been delivered. I went to the “issue with my order” option to try to get assistance and after saying my food was not delivered i got an automated message saying they will get back to me in 7 business days. SEVEN. As i said, i have issues more often than not with this app and i would recommend you use a different service if you can (i unfortunately cannot at my location). Their business model seems to be just hoping people won’t follow up on reports of late or missing items after waiting 9 plus calendar days. Do yourself a favor and use a different service or go pick up food yourself. It’ll be less of a hassle.Version: 33.49.0
✓ Just Eat feedbackVery bad application and bad customer service. Taking long time to respond. My order not confirmed by restaurant for long time and i was suffering to get a customer service. Cannot cancel the order and if i click button it asks to call restaurant!!!!!.Version: 33.50.0
✓ Don’t ask for a refund!!!Ordered some food from a place on just eat but the food never arrived I got in contact with the food place who told me it would be a little while longer so I waited, another hour goes by and nothing so now I’m really annoyed and call up and just asked for a refund they told me that’s fine we will process the refund for you ok so far so good. 7 days go by and you may be wondering why did you wait 7 days and I’ll tell ya it’s because that’s how long it can take for a refund to process on just eat anyway I get nothing not even an email from just eat so I think ok the takeaway place has taken my money so I get onto just eat app and find some help… what a joke that was the first person I talk to asked me to explain what happened but half way through me typing he just up and left the chat which is always a good sign 2nd time they tell me they need to transfer me to another person and they tell me that because I didn’t chat to them within 72 hours about this there is nothing they can do about it bare in mind that it takes 7 days to process a refund so I basically got scammed and just eat can’t or won’t do anything about this. DONT USE JUST EAT!!!! Seriously just go and download deliveroo or Uber eats..Version: 33.44.0
✓ Do not order with this appHi do not order with this app I ordered from Taco Bell looking forward to it but when I received it there was no food hardly in each item I spent 30 something pounds and got hardly any food I took pictures to complain to just eat asking for a refund on the items that was affected ie tacos and supreme wrap witch had nothing hardly in it also the chips and churros where all mixed together I also provided evidence of this but there reply was sorry we cannot give you a refund because it’s not our responsibility but the restaurants witch is not true they have a contact with each company if the company doesn’t give what should be given they have all the right to do something I got two reply’s from two separate people stating the the decision was correct but if they don’t look after there customers how do they expect people to want to order with them when any person orders there food they should get what they paid for unfortunately I didn’t but I won’t be ordering from this app ever again nether will my family I should them the pictures and also contacted Taco Bell through another route this company should be ashamed for letting this type of thing happen to its customers if I could zero stars I would they don’t look after your best interest witch is very said as I’ve been a customer for a long time so long just east.Version: 34.65.0
✓ Add hygiene ratingsGood enough app, I’ve been using but for years for our weekly takeaway. Only had a problem when the app was first launched but smooth running ever since so I would’ve have given it 5 stars but it could be so much better. It takes a very long time for me to place an order because I usually have to order for a vegetarian celiac AND I want to order from somewhere with a good government hygiene rating. If I walk into a place and it looks dirty or has a poor rating I walk straight back out. I care about that online too. I have the following suggestions just off the top of my head, I’m sure there’s plenty of other improvements they could make. 1) They should enforce all restaurants to state allergens under on the items ie JustEat could easily device a coding system and get the restaurant to add these to their menus. Some restaurants do include this information and it makes things so much easier. 2) They should clearly display the up to date hygiene rating not just add a link to the .gov website, where you need to type in the name of the restaurant. This is supposed to be a mobile app after all!.Version: 30.0.1
✓ ProblemsYour orders will be missing Items, damaged, delivered by some of the rudest people in the world, and that is if you are lucky and receive your order at all. If there is a problem, they don’t even have a phone number that you can call and will take a week before they reply to your email..Version: 35.7.1
✓ SCAM DO NOT USEThis app is a scam. I use lots of delivery apps but have never had one claim to have delivered an order that they in fact did not. Then refuse to give a refund. No picture of the food they claim to have left like reputable delivery apps. Beware of this amateur company that rips people off. Go with Uber eats..Version: 35.5.0
✓ Never getting the right orderI’m very unhappy with using this app lately. I can’t even get a complaint across because the food order is always wrong when I get it..Version: 35.9.0
✓ Absolutely disgusting business practicesWhenever a order goes wrong they shirk any responsibility toward the customer or the business using business as a scapegoat, absolutely disgusting far better ordering directly from businesses or using alternative services who at the very least offer a modicum of accountability..Version: 33.5.0
✓ Unless you enjoy being Robbed, don't.Not sure what these people pay their drivers. Obviously not enough to deliver food I paid for to my door. Twice my deliveries-tracked me watching-looked as tho' v close to my door. Did not ring my bell but said delivered. The customer services, dreadful, sounded amused and said leave your review with the restaurant on the app. I rang the restaurant who's reply was, sorry not our problem. My money-not freely earned-taken and all but me laughing to their banks, or happier than my, bellies. This needs investigating by the police. Good luck with that. Personally I say in these times, if you are not disabled, do what we used to do in this country, call ahead, collect it yourself. Or book a table at the restaurant. We know times are tough, but not all people wanting a home delivery of hot, cooked food are able bodied or in such credit with big banks that they can afford to be stolen from. Seems the drivers and the app owners are happy to award themselves freebies from our hard earned pensions or hard earned wages! Shame on them all. Seems I'm not the only victim of theft from this disreputable delivery company. Deleted the app..Version: 34.61.0
✓ Constantly bugging, awful supportWorks great until you have a problem, support chat never works and no option to cancel order otherwise.Version: 33.46.0
✓ Ate my FoodI accidentally sent my food to a place here in Rome Italy next to me, so I went to go pick up my food and caught the driver eating and drinking it, then threw the rest away, I went to talk to him and he said that justeats cancelled the order, even though I was still charged 78 dollars with no attempt to reach out to me. I used their customer support and tried to tell them this, but they said they couldn’t reach out to me, even though I gave them my email and phone number(no one tried) and got no refund. Definitely don’t recommend unless you want to get scammed or your food eaten..Version: 35.6.0
✓ Food never arrived. I won’t use the app anymore, I’ll explain you why.1st time all smooth. 2nd time ordering was Friday night, ordered 19:40pm, food arrival time set for 20:30. At 20:45 chatted with a robot indicating me that restaurant added 5minutes more to finish order. A few minutes later chatted with a real person and told me food it’s late and will arrive for sure in 15-20minutes (at this point that person from JustEat knew there was never driver assigned, I guess they just wanted to get rid of me). At this point my app view said Driver assigned. At 21:10 restaurant called me indicating that food have been sitting for 30 minutes and driver never came to pick it up. They said they called JustEat and told them about it and JustEat apparently told them that they can’t garante that a driver can go and pick up the food. In the meantime, I was waiting for the food. Restaurant told JustEat that they could remake the food if they send a driver but JustEat told them they couldn’t guarantee that. Again I try to chat over the late order, got to chat with a Robot again, indicating again that restaurant added 5 min to the order, clearly Robot isn’t functional and is stupid to make ppl think is AI robot, anyway. This just clearly indicates how JustEat whole process runs behind from their side. I guess I learnt from this and won’t use them anymore. Of course, after I have to spend time calling them to cancel myself the order and get a refund that I’m still waiting for....Version: 33.9.0
✓ Utterly useless. Regularly.If I could give 0 stars, I would. The last 4 deliveries, from different restaurants, have been either wrong, missing items, or both. We contacted Just Eat every time, wanting our deliveries corrected (the missing food delivered) and they refused. They refunded the missing items and as we had to drive to the restaurants each time to pick up the missing dinners anyway, we asked them to refund the delivery charge. They flatly refused. Their best offer was £2 credit to our account, which meant we were always still out of pocket for the petrol we’d used. The first 3 times we agreed and once we were off the phone, they never ever did the credits. Ever. My husband has spent over a working day in total over the course of NUMEROUS phone calls to them about this as the 4th time it became a point of principle, and spoke to God knows how many “managers” who all talked the exact same script at him about how it was physically impossible on their system to refund it, which it blatantly isn’t. They lie and they steal your money for not doing the ONLY job they’re paid to do - deliver what you ordered to save you collecting it. Utterly dreadful and I hope someone actually takes them to court for this because I can only imagine the money they are making by avoiding returning people’s money fraudulently..Version: 33.19.0
✓ Very bad experience!I don't usually write reviews, but this app is so bad that it definately worths a review! 1. There is no picture on the menus. It only shows one or two pictures on the restaurant level, but not for individual dishes. I have no idea what to expect when I look at the menu. 2. Many drivers are so lazy that they even don't want to find the door of the building. Instead, they call me and ask me to come to them somewhere around the block. 3. Restaurants cancel orders so frequently. In the worst day, my orders were cancelled twice by two restaurants (after 30 mins wait for each one). I was starved. Moreover, I only got refund for those cancelled orders, but not any compensation for being starved because of this. I can't even find customer service in the app!.Version: 33.40.0
✓ Pick a languageWhat’s the point selecting a language when half you app uses a different one.Version: 33.41.0
✓ SCAM!Suggested and actual delivery times are widely different. They make it near impossible to cancel an order. U can place an order without any verification but cancelling requires speaking to several different agents and confirming ALL your personal details. And i mean everything. They are wilfully deceptive and misleading. Do not use this awful dishonest company..Version: 33.25.0
✓ No Drivers - no notificationAfter waiting for over 2 hours having called 2x, advised no drivers able to deliver. Then advised food not prepared until a driver arrives. Meanwhile the app says ‘Driver at restaurant’ WHAT A JOKE.Version: 33.34.0
✓ HorribleI ordered food off this app for a restaurant that said delivery was 25 minutes. The app kept lying to me and I never got my food, it just stole my money and said delivered. Fraudulent. When i tried to contact support nobody was available and it said check back later. I have checked again this morning, there is the same message. I have no food and no refund definitely a scam..Version: 34.54.1
✓ No accountability! Worst service! Don’t use!Opened a chat to resolve undelivered food ( food I’d paid for and the delivery driver never showed up) The customer service tried to blame me for my missing food which I’ve never heard of in my life. The driver never called and there was no attempt to deliver - easy reimbursement which I never got. Worst customer service ! This is my first and only time ever using this company - they’ll protect their delivery drivers so of course the delivery drivers have an open window to take food home themselves and pretend they’ve delivered it at your expense. I wish I read the reviews before using this - it sounds like others have the same issue. Please use Uber eats or any other company.Version: 33.44.0
✓ Do not use this appI have used pretty much every food delivery app in multiple countries. This is by far the worst for 2 main reasons. 1. Their interface/app itself is garbage and looks like it’s been designed by a child. They give no updates on food delivery times which can be delayed by over an hour (which is actually very common). All the app does is give you a pretty loading screen while you try to find a way to get an update on your order. 2. They blame you for the delivery driver taking your food, And not give a refund. Here’s what happened to me (which now see is not an uncommon event with this app). I ordered food normally, I waited an hour and 15 min for my food which is the estimated delivery time. I do not get my food. I contact support, I ask them what happened, they said I didn’t answer the driver’s call so he left with my food. I inform them I did not receive a call and in fact I actually do not have a phone number on the app as it stated my number is invalid. They continue to tell me how the account does have a number and that it was called. So I ask them what the number is since I cannot see it on the app. They responded with “we cannot share the number with you for privacy reasons”. Then they continued to close the chat while I was typing, this happened twice. So let’s summarize what they did. 1. Driver supposedly called a number. 2. Support lies and states I have a number on the account. 3. I ask them for proof. 4. They refuse to give proof and state a bogus reason as to why I cannot see the number in MY account. 5. They close the chat mid conversation twice. Do not use this app..Version: 34.68.0
✓ Never got my orderI order a drink from McDonalds and this was 22:40 i got an email stating I would’ve received my food between 23:00 & 23:20 after paying a whole 3.99 for delivery from hanley town center to my place which is jus 5 mins walk away from the McDonald but I couldn’t pick up apparently so i said ok because i really want the drink am gonna jus pay to have it delivered on top of the 3.99 i have to pay 50p to use the app and my drink cost £2 and a few pence anyway I proceeded with my order and paid…. Only to be here patiently waiting on my order to arrive after realising I didn’t get anymore updates to say the driver left or the driver is near i went on the app to see what was the problem and when I opened the app it the drink didn’t even started preparing or anything like that 5 mins after i checked back it said my order was delivered so i was so confused I looked outside to see if i was the one going mad but didn’t even see anyone or my order I reported it straight away and now just-eat jus keep replying to my email saying i need to explain what took place 🙄🙄🙄🙄 this is mad annoying.Version: 33.50.0
✓ Bad customer service.We as a customers we never have a say beside of waiting and getting an email back with “Kind regards, but we can’t refund you but leave a review to the restaurant” … is not helpful at all and the majority of the times they are not even bothering to send an email back after you place a complaint.. just an extremely poorly service for the money we pay for delivery fees…. I’m asking the people now … how many times they never had money back or food replacement as other companies…. Is not our fault you don’t cover everything and we can understand but at least give us for the bear minimum as other delivery partners some proper help….. I know the phrase “customer is always right” but is not and I’m working in this kind of retail…. But when we are right we don’t have not even 1% satisfaction to get something back and you all aware how bad thing can go sometimes.. you know how to pay drivers for extra waiting for food in different businesses you collaborating but for customers is dog sh.. hope you’ve learned something for me and I’m sure this post will not even be approved. But please whoever reads this help us out when you know you’re not great at all…..Version: 33.31.0
✓ The app is good, but appalling customer service!The app itself works very well, it is smooth and easy to use, the customer experience you get with justeat themselves however is abysmal, and just recently it seems to be having more issues than a little with orders being severely delayed even when ordered well in advance for a specific time, when you have an issue with the order there is no direct way of making a complaint to justeat, as this is a long and complicated process just to speak to somebody, then when you do get through to a “human” the answers you receive are heavily scripted and almost copied and pasted, the main issue I have had with justeat is that the customer service agents just seem to pass the book when it comes to dealing with a customer complaint, to the point where you get fed up of dealing with it..... and there is no physical phone number to ring as all that does is redirect you to an answer machine that tells you to check the website.... also don’t expect a refund if your order doesn’t turn up as I’ve spent multiple weeks chasing a refund for an order that was not delivered to myself and been given empty promises of an investigation/ refund “within 48hrs” only to hear nothing from the supposed “investigations team” they just seem to be interested in getting as much money as they can without caring about the customers who PAY to use their service.....Version: 33.17.0
✓ Terrible Customer Support and CommunicationTerrible customer service. The app is not compatible with phones that are foreign to the country where the order is placed. If you use this while traveling overseas, you will be charged and food won’t be delivered due to the delivery personnel not able to contact international phones. Customer service won’t refund the order and will treat you poorly. Please avoid this app and rely on more internationally oriented companies such as Uber..Version: 34.67.0
✓ Just leaveOrdered a meal and was over an hour late. They blamed just eat, just eat blamed the restaurant. Finally got a refund, apparently just eat can’t do that they give vouchers. So used them and kind of forgot about late meal. Then ordered a third meal from a restaurant five minutes walk from my house. Ten minutes after the 45 minute delivery time I called the restaurant and they said the driver was there and food was going in his hand, and then the delivery time changed. 20 minutes later my house mate saw the delivery driver walking away from the building. He’d gone to the rear entrance, hadn’t knocked, and was walking away. I confronted him and he said he’d tried ringing, but I showed him my phone and he got abusive a then tried ringing me. My phone rang and I pointed out it was my first call. I called the restaurant to complain and was told driver left as soon as my call ended so he drive around for 20 minutes, didn’t try to contact me and then got abusive when I caught him out. Restaurant was very nice saying they are governed by just eat and were considering leaving them as they mess up all the time. They said just eat changed delivery time to make sure that they didn’t fail that. Customer service was none existent from just eat but great from the restaurant. Just eat don’t give a toss, they won’t refund money they just give vouchers. They will always mess up cause they’ll never lose money..Version: 30.9.1
✓ IOS users from USA bewareThere are multiple issues with this app - If you are from USA traveling to UK, you’ll need to note the restaurant number separately and call outside the app - I ordered and the food was not delivered, there is no way to contact live support for refund. Call the restaurant and hope the restaurant to request a refund for you - if you login with Apple on the devices you can't login on desktop Overall very disappointing..Version: 34.57.0
✓ Miss treated disabled manFood nevar shows up always a struggle to get my food either warm or even at all. I’ve had 100 or more instances were they won’t refund me due to the fact I’ve had refunds in the past I spent 45 pounds on an order only for it to all cold smashed and squashed with missing items to be told I won’t receive a refund bk this has happened over 200 times im so tired of them robbing me of the money I have very little of thank just eat for mentally messing with my mind and food p.s just because a person has had refunds with your company does not allow you to say we can’t refund u due to past refund that’s against the law im legally entitled to a refund if you don’t supple the service you advertise so frequently hence false advertisement saying you’ll bring it to my door when cus all ur drivers refuse to deliver to the door and half the time they make me walk I struggle to walk due to a disability so again thanks for the abuse hope this helps u to decide to go to Uber we’re at least they know we’re you live and bring food to your dam door p.s just eat one day I’ll sue u.Version: 34.62.0
✓ Should be shut downI wish I understood how they hire their drivers. You place an order, and no one picks it up, and after three hours, when you give up, they show up at your door. JustEats sees this as a successful attempt, but I had to leave because I don’t have three hours to wait for a food delivery I could have picked up myself in 30 minutes. They still charges you. And with lockdown the U.K. government endorses this app, but doesn’t regulate it. Get this app out of London!!.Version: 33.11.0
✓ Terrible customer serviceThe app works really well and is easy to use with everything you need. Totally put off of using just eats app again when I ordered food at 10:15am and by 11:15am I still hadn’t received anything but got a call from the driver telling me he had gone to the wrong house. He asked for my address which I told him and also text to him, he told me he would be right with me within the next 10mins. 30mins went by and still nothing. The tracker for the driver had stopped, the delivery was marked as delivered but I still hadn’t received my food. I decided to call the restaurant and question the issue, they told me I’d have to cal Just Eat themselves and make a complaint. After 15 mins of trying to get through I was simply told that my complaint had been logged, it will be sent to an investigation team and I will receive an email about an update to my complaint within the next 48 but in the meantime there’s nothing they can do. So I waited a week for an email and nothing. I called just eat and they said they can’t do anything but speak to the restaurant and I will have to wait for another email from their investigation team. I’ve been waiting 2 days for this email and still nothing. Money down the drain and wasted time!!.Version: 33.26.1
✓ Don’t Believe The Reviews***The positive reviews contain many reviews for restaurants and not JE*** Go with Uber Eats instead or even Deliveroo. The Just Eat app is shockingly bad. For example, I placed an order and paid for that order. The app then gives me an upper and lower limit on delivery time. Then 59 minutes AFTER the latest possible delivery time, the application tells me that they’re still waiting for a driver and the restaurant hasn’t started preparing the order. Obviously in the ‘real world’ those two assertions can’t be simultaneously true. It gets worse tho - then six minutes after those 59 minutes past the latest possible delivery time. The app tells me the order has been delivered. Of course it’s not reasonably possible and had not, but their inept system has maybe registered a time out on the order and defaulted its status to complete. So two hours after I started this nonsense ordeal, I ordered the same thing from Uber Eats. 25 minutes later it arrives, bang on time and in exact synchronisation with what the application is telling me. I’m now eating my food from Uber Eats as I wait for my JE refund, having just deleted the app for good :).Version: 33.29.0
✓ Horrible AppThe worst app I’ve ever used. Can’t track driver or your location so you have no idea where the driver is or where they will be delivering it too. Said it arrived but it didn’t. Never got food. Don’t use..Version: 34.53.0
✓ Order not arriving/estimated timeThe last two ordered I have placed with just eat have been horrendous. One from costa I ordered arrived an hour past the latest time it was scheduled to arrive, I had to leave for work so no one was even able to have this order when delivered due to food allergies. My last order with McDonald’s never arrived. I waited over two hours past the last way scheduled time for it to arrive and it never did. It was very difficult to even speak to someone about this order, to “chat” to someone I was told to go through a route which didn’t even apply to why I needed to speak with someone. After speaking I stated I wanted a refund not credit, and I was credited. I was not even credited the full amount, I was still charged for services fee and deliver fee, which baring in mind I never received this order. After speaking with someone yet again, today. I was told I could have the service fee and deliver fee back (credited) as “good will”…. How is it in good will when I never received this order so why should I ever be expected to pay for deliver and service. I was told I was not able to be given a reason for this as you don’t tell customer the policy for this. Now I am being forced to use this app one last time because I have been credited, after this I am deleting the app and will be using Deliveroo as their customer service is 100 times much better then this..Version: 33.49.0
✓ Terrible customer service, they don’t care!Used this app frequently for many years now. Great variety of restaurants. Never had an issue until now. I ordered 2 different calzones and when they both arrived, they had a funny taste like it was old ingredients or been near perfume or chemical. Both calzones had this taste, I contacted just eats and they sent a generic response stating ‘each restaurant has their own style, ingredients and way of cooking so they will taste different from other ones. I understand this but there is a box standard taste which it should vary too far from, this wasn’t edible and had to be binned as it tasted chemically or old. I responded with this and they practically said ‘our decision is made, just leave a review for the restaurant you ordered from. 3 of us in the house said it tasted off and we eat calzones often. We had to order a new takeaway from else where. Overall great app, great variety and hardly any issues, just don’t expect much help from them if you have an issue. I know a few people who have had similar experience, seems like they look after their ‘partner restaurants’ more than the customers..Version: 34.67.0
✓ App is a scam - do not useYou make it nearly impossible to chat, contact customer service if an order was never delivered and request a refund. You purposely hide it deep in other unrelated FAQs and make it impossible to address those two things. I will not recommend your app and will not use it anymore..Version: 34.59.0
✓ Worst app ever createdThey lie and say you’ll wait 30-40 minutes, in reality you’ll be lucky to get your order in 2 hours… at best. and when it’s delivered i can PROMISE it will be cold food 100% of the time. use Glovo, one million billion times better. this the worst app i’ve ever downloaded on my phone. and if you dispute saying you’re unhappy paying for cold food to take 2+ hours, they will say “sure we i’ll refund you 50%”…. also a lie ahaha they just lie lie lie and have the worst service i’ve ever experienced. you’d be better off hiring a random person off the street to pick up your food. HORRIBLE APP WITH EVEN WORSE SERVICE..Version: 35.8.0
✓ ScamI have ordered here and the drivers have left with my food 3 times now. Every time I’ve contacted them they tell me they can’t refund me because they had tried calling and emailing me when I never received a phone call or email. I will never use this app again..Version: 34.62.0
✓ Poor service, irresponsible platform!Never use this app anymore! I ordered a dinner at 19:00 in Rome, but there was no delivery to my hotel until 20:10, and the app showed “delivered “. No one contacted me or my hotel, and no money refunded to my card. No response from the platform, no phone call incoming. My money and my food disappeared in the air. It’s really irresponsible!.Version: 35.5.0
✓ Awful!We have used just eat a lot which goes fine until you have an issue with the service! Last night we ordered at 5:20 and it said 1 hour 10 minutes wait for delivery-fine it’s Friday it takes awhile, it didn’t show up, after 5 calls to the restaurant - just eat chat bot said 124 people were waiting to talk to someone- we still had no food we asked repeatedly to cancel and the restaurant said they can’t and we had to get just eat to cancel, when we eventually got hold of just eat after waiting for 20 minutes to get through - to a foreign call centre! just eat then said that the order was complete and so the restaurant had to call them to cancel and apparently no other solution can be done! At 20:30 at night we drove to the restaurant and waited while the restaurant guy then agreed to call them to cancel it - why he didn’t do it to begin with it! He also admitted at the restaurant that he was not actually preparing the food at the listed restaurant but it was coming from another restaurant which he has an agreement with because they had bad reviews and can no longer use just eat! In all Just Eat is completely useless if you are not happy with the food/service or delivery they just take your money and their cut and do none of the work! We won’t be using them again!.Version: 31.8.1
✓ Just been ripped off - £50 wasted on awful foodI chose YouRice for a family takeaway because it came at the top of the selection of local Chinese takeaways on JustEat, due to their 'reviews'. Huge mistake!! I should have taken time to read through the reviews elsewhere on other websites and would have seen just how awful the restaurant is. Food arrived half an hour after the expected delivery time; it was stone cold; the portions for the main meals came in smaller-than-normal sized containers and were barely half full; tasteless and a complete waste of £50. A lot of it went straight in the bin. The restaurant don't answer their phone. JustEat washed their hands of the problem, with various excuses, finally saying the restaurant wouldn't approve a refund so hard luck. They then terminated the online chat abruptly. Really not sure of the benefit to the customer of using JustEat - pretty pointless as they deny responsibility for poor service. I will make sure that I don't use JustEat again. My one-star ratings apply to both the restaurant and JustEat. Not many people can afford to waste £50 at the moment, but there will be many businesses seeking to profit from the current social restrictions and limitations and this is certainly an example of just that..Version: 32.6.0
✓ Inaccurate times and not enough driversHad an “estimated” 45-60 min delivery take 2 and a half hours. Then the food was cold because they put a guy on a bicycle on a delivery that was way too far for that. The tech either doesn’t know how the actual deliveries work, or they don’t mind lying to customers. Also too cheap to hire more drivers to cut down on wait times. No wonder they are so far behind Uber eats and Deliveroo..Version: 33.26.1
✓ Awful appReally poorly designed app. Placed an order, waited 1 hour, no updates. Contacted customer service and they said the restaurant doesn’t deliver in my area. Wasn’t given a refund either. UI/UX people working at this app need to take some customer support 101. Without a doubt the worst food delivery app I’ve ever used..Version: 33.50.0
✓ Do not get - steal your moneyPlease use another delivery service other than Just Eat and save your money. They never delivered my meal and after talking to customer service seven different times never took the steps that they said they would to correct their mistake. The delivery fees are also overpriced..Version: 33.8.0
✓ Terrible from start to finish.A truly terrible aggregate/courier service which hires unpleasant drivers which seldom speak any kind of coherent English, which I witness both as a customer and working for a shop which has Just Eat alongside Deliveroo and Uber Eats, aggregates which are just as bad. I am frequently barked “Just Eat” at while at work and couriers are either too ignorant to, or don’t know how to say which order number they’re collecting; and as a customer, they frequently get lost looking for my address which is on a main road in my city. Usually things are missing from orders I’ve placed with Just Eat, but I know this is down to oversight from overstretched shop and hospitality workers who simply don’t have the time or resources to juggle in-person customers with vast quantities of remote orders - of course something will go wrong, we’re all human. All in all, it’s a highly flawed aggregate system with way more drawbacks than positives, and a massively inflated price point, presumably for Just Eat’s profit margin. The only thing I use it for is to find takeaways which I will then order from directly - for the sake of customer service I would suggest others do the same..Version: 34.62.0
✓ DON’T USEAbsolutely useless service. NEVER on time. Had to use them for various places over COVID, and they never delivered on time. They blame it on the restaurants, but surprisingly, you don’t have the same problem with other delivery services. Their restaurants seem to have no problem, but this service always has a proble. Don’t be fooled by the advertising..Version: 33.34.0
✓ Customer serviceHorrible customer service, if you have an issue with an order you are sent to an auto messaging centre that is incapable of resolving your issue. Complete run around to avoid dealing with the actual issue. Disappointed.Version: 33.8.0
✓ Please provide automatic translation.I have to take a picture of the menu in the app, put it through google translate, then return to the app to see what I'm ordering, this dissuades me often from using the app to order. Otherwise, it's great..Version: 35.0.0
✓ I’ve never had a worse appYou get your food maybe 1/3 of the times that you order. And when you don’t there’s no one you can call and no way to get a refund. They just say “enjoy your food” when you got absolutely nothing. They’ll even double or triple your non existent order to charge you 3 times as much just for nothing to happen. To the makers of this app I don’t know how you even sleep at night..Version: 34.54.1
✓ Do not use!The restaurant did not deliver on our order and Just Eat would not return payment! Terrible customer service and very unreliable!.Version: 35.9.0
✓ Just don’tSeriously even if you takeaway the absolutely dreadful customer service, the constant stream of text and emails with discounts that aren’t really discounts, even if you take away all that the app is still a buggy unresponsive slow mess. Firstly the UI is designed to entice laziness and addiction for of all things; takeaways if this is not a warning sign then I do not know what is. Any customer service you might receive is an absolute joke who cannot even answer a straight question, their live chat is a joke to the point my app was manually shut down by just eat app support because they’re advisors would not escalate straight to their management. Secondly to cap it all off this sad excuse for a brand will blame the restaurant’s for their drivers barging in, leaving some takeout on the backseats of their car with no insulated bag (seriously 1 in 2 of the disgustingly sweaty drivers will do this) and as I mentioned this food is usually cold by the time it arrives. Finally the marketing. You know what you are doing badly just eat, double check your Gdpr laws and throw in an option to turn off marketing at sign up. Do yourself and any local takeaways a favour and check their website or grab a menu from them. Do not give your money to this parasitic service that lives for its own mediocrity..Version: 34.55.0
✓ Worst. Food delivery app. Ever.The app is limited in food choices and is extremely unhelpful. It only allows you to contact the restaurant and not the driver. There are no maps, the time estimate is incredibly inaccurate as well as the placement of your location. Don’t use this app. Ever..Version: 33.27.0
✓ Terrible AppWe placed an order (twice) at a restaurant and had the order cancelled both times. We suspect it was due to their being no drivers at the time. However the app blamed the restaurant and gave us a refund in credits. Credits that we can only use through the browser, which does not have the option to login with your Apple ID - the method we used to create an account. Thus we have lost £40 trying to order with no way of receiving a refund. I would avoid using this. App creators - I would consider using this app again if we were given a cash refund, or if logging in with apple were an option on the web..Version: 34.57.0
✓ Great food options, bad app capabilitiesApp has great food options but when trying to program address, it is too difficult to use the my location service. Please update or fix bug the help with location services..Version: 34.57.0
✓ The worst app everAre you thinking to use this app? Please do not do it. Is a waste of time, you order, they take the money from your bank account. then they put you to wait 2 hours for delivery and then they cancel..Version: 34.57.0
✓ Order never deliveredMy order was never delivered. The app showed as delivered but the food did not arrive. I'm at a hotel so leaving it at the room or front desk would have worked and that information was provided. Customer service was incompetent. Their customer service team is unable to contact the drivers to help fix the issue..Version: 35.2.0
✓ Terrible customer support policiesI have used Menulog for years and have had almost no issues. Today I had a horrible experience and while customer support were courteous their solutions were absolutely terrible. I have been waiting for two hours and they will not allow me to cancel my order and receive a refund. I would strongly recommend Uber eats. Who have much more customer driven policies when they make mistakes..Version: 33.18.0
✓ Rubbish customer support and serviceThe company is rubbish! Constantly late deliveries with missing items. Credits only available on the website and not the app. Never used the website and have a random email address that a password reset don’t come through on. Then told it will take 72hrs to update to a real address..Version: 33.21.0
✓ Food never arrived and refusing refundSo it was 20:15 last night decided to order as had only jus got in and didn’t want to be cooking at that time for all of us so thought quick n easy order kfc boom no issues 20:55 driver is at restaurant still looking good 21:40 driver still at restaurant so I ring kfc up and give them my order reference and say that the driver has been there a while. The response was “that’s strange your order left our restaurant at 21:05 he then states that they have had this problem for a while now and they themselves have bin getting onto just eat because the drivers grab the delivery and they don’t deliver they take it for themselves 😡 and I believe it as the restaurant closed at 10pm yet 10:40 he still at restaurant screenshot all the times and sent just eat an email stating that we have bin in touch with kfc and sent pictures of the evidence response from just eat was we looked into it and can’t give you refund yeah right more like don’t care as long as they making££££)£££ the only way this works is with a tracking system otherwise it’s nothing but scam artists.Version: 34.53.0
✓ Good - but please consider future improvementsGood app, but please consider future improvements. 1. Adding ability to give additional delivery details with the order - delivery riders can never find my flat from address - I have to tell them the same thing every time. It would be easier if I could just give them those instructions with the order (as you can for other delivery apps). 2. It would be useful to be able to delay delivery/ change delivery time after an order is submitted (particularly groceries orders). I clicked ASAP for a small shop from a supermarket (less than 10 items), but the estimated delivery time when it went through was over 1hr later. I didn’t expect ASAP to take that long in the middle of a working day. I had a conference call at that time and the app wouldn’t let me cancel without paying full price. It would have been good to have been able to push the groceries delivery back by 1hr/ 30 mins at that point. I emailed your customer services team but didn’t get a response. I live on my own and couldn’t buzz the driver in through the security doors when they turned up (as I was talking on a call), which was frustrating for both driver and me..Version: 35.3.0
✓ Customer service non existentI’d ordered a subway that was to be delivered between 35-55 mins from my order time ,this time was put back several times to the point where it would have been 1 hour 20 mins to receive my order and at this point subway still hadn’t found a delivery driver ,I tried to ring the restaurant but they refused to answer the phone after continually calling them .I decided I’d had enough and wanted to cancel my order so started to speak to just eat on there help txt they said I could cancel my order but wouldn’t receive my money back because they had already started making the food even though they had no driver assigned I explained to the person at just eat but he just decided he had helped me enough and told me to wait for my food and to get back in touch if it didn’t arrive unsurprisingly the food was cold and the order was wrong I tried to contact just eat to convey my frustration but there is no way of contacting them unless you have made and order and if it has been delivered they’re not interested ,fancy getting in touch with me just eat because I’d really like a word ???????????.Version: 34.65.0
✓ Avoid and Don’t Use!!Disgusting customer service! App is all fine and dandy until you have a problem with the food you ordered. Ordered a burger last week and the chicken was pink inside and clearly not cooked. Whole meal was ruined and to add to it food was cold. Contacted JustEat sent a picture through and they only agreed to provide a credit note for the burger. Refused a refund for whole order. Credit note never applied to account. Contacted again and they lie through their teeth and said it had. Contacted again and now it can only be applied if you pay by card and not PayPal or Apple Pay. Why should customers give their debit card details over? Makes you wonder if this app is secure? Happy to take payment by Apple Pay. Tried again tonight but no credit applied. Judging by the reviews it’s about time Trading Standards got involved with this lot. People are paying nearly double since lockdown and some companies are getting away with presenting a shocking quality of food. Add to that they charge you 50p plus to use the app. You should have recourse to a full refund if the standard is poor or food cold. Avoid and don’t use..Version: 34.62.0
✓ Awful ServiceThe most abysmal customer service I have ever received, placed an order through just eat for an order from Greggs, the driver picked up the wrong order and delivered me the wrong one, when speaking to the restaurant they informed me that my order was on the counter ready to be collected but I had to contact just eat, when speaking to one of their incompetent customer service agents they stated I needed to speak to the restaurant and that they were unable to arrange someone to deliver my order and that I would have to take photos of the receipt and the order as proof and they would get back to me within 24 hours. Absolute disgusting customer service, two orders that have been delivered to the wrong people and wasted food, I will NEVER use this absolutely useless service again. I expect my refund ASAP. The lovely lady in the restaurant even offered to drop it to me and could not have been more apologetic, this company makes these restaurants look bad for their incompetence and clearly stupid delivery drivers who cannot seem to read the correct order number on a receipt. The sheer fact that the delivery driver was in the restaurant at the time when I called but refused to speak to me or deliver my order when I live 10 minutes away, absolutely disgusting service and awful people operating this money grabbing company making a bad name of these restaurants..Version: 34.66.0
✓ Driver No Show and App owners don’t careOrdering your food through the app is easy. The user interface is good. The is issue is getting your food after you pay. I had the restaurant say the driver picked up the food. You can track your order in the app, but then is says delivered, but you are still waiting for your food. The restaurant says it is not their problem. When you contact Just Eat through the app, they give you the virtual finger. Somebody got paid and somebody’s eating. It’s just not you..Version: 35.6.0
✓ ScamI ordered food that I have not received. It turns out that the restaurant is no longer in business, yet it’s still on the app. Contacted the app via chat multiple times, they said they were looking into it, 3 weeks later and still no refund!.Version: 34.64.0
✓ I can’t get a refund for my driver stealing my order!I ordered a meal which would take about 15-20 minutes to arrive. After 35 minutes of waiting I checked the app to see the driver at the restaurant. Then after an hour of waiting for my food I checked the location of my driver who was “on way” to find that he was at the other side of the city with my order in a residential area where he stayed for a further 2 hours until he turned his location tracker off on the app. I attempted to contact Just Eat through the app which then referred me to the just eat website where I left a complaint (which they never responded to). The next day I emailed just eat and left a complaint AND attempted to phone about 3 different phone numbers (I was on a waiting list on all of these lines for about 20 minutes each and gave up). I still haven’t received any word back on this event never mind a refund, very disappointed considering I’ve never had to make a complaint about this app….Version: 34.56.0
✓ Horrible serviceDo not use this app. You will never get your food. They will cancel the order after you’ve waited for the entire delivery window. They will promise you €5 off of your next order for your trouble and then never give it to you. That order won’t come either so don’t bother..Version: 35.5.0
✓ Customer support is terribleGot the wrong order, have been going back and forth with support for one hour to get it resolved. Still no resolution..Version: 33.42.0
✓ The worst customer service!Customer service is terrible they never get my orders right and when I modify them they always screw up so I hope today my order is done correctly.Version: 33.23.0
✓ Stay away from JustEat they will almost never get an order right but apparently thats your faultI have ordered from JustEat numerous times and struggle to remember them delivering an order that was 100% correct. Usually you tell them whats missing and they credit it back to your account. Which sometimes is alright if its a drink or a side dish but other times its just disgraceful for example I have a family of 5 and one person will be missing half or all of their meal! Usually my youngest so he sits crying wheres his happy meal while everyone else is expected to eat. A refund doesn't really cut it on those occasions a sincere apology might but you wont get one. I recently ordered from McDonalds who kindly inserted a note to say they were out of an item we ordered so please claim a refund for that item. Sounds simple until JustEat refused on the basis Ive had too many credits in the past! So basically their staff either dont check the order, steal items from you or blackholes are randomly appearing in their delivery bags but regardless of which thats your fault as a paying customer. Id say use Uber Eats instead but they are just as bad if not worse! Id honestly give less than 1* if it was possible.Version: 34.57.0
✓ Customer Service was disgusting!Customer service was horrible we paid for £48 worth of food the driver then left the food on the floor and quickly left before we could confirm that it was out order which it wasn’t we sent the receipt to them as we said this isn’t our order we had throw it away as my girlfriend was ALLERGIC to most of the items in that order that was given to us. However, according to their ‘policy’ as we had thrown it away they weren’t able to give us a refund as the food was consumed/thrown away. Honestly the poorest customer service I’ve had to deal with. I recommend not to order big orders from this place as they get money hungry as they won’t give you back any of your money I sent multiple email to them explaining my food was here we was given the wrong order showed pictures of the receipt and also have LIVE footage of the driver leaving it on the floor and quickly returning to his card as by the way he moved so fast to get back in his car indicates he knew it was the wrong order but didn’t want to take responsibilities for giving us the wrong order. Honestly it’s disgusting the fact they won’t refund us knowing we’ve shown proof of the receipt that was completely wrong and wasn’t even worth the amount we had paid for. DO NOT RECOMMEND THIS APP IF YOU WANT A REFUND THEY WONT GIVE IT TO YOU!!.Version: 35.3.0
✓ Orders not receivedI orders breakfast meal for my family from the USA yesterday and nothing got delivered from 10am-10pm. However, at some point, the app says delivered but nothing was received. There was zero means online to get help and customer was equally useless. I need all my money back!?.Version: 34.54.1
🙂 Just Eat - Food Delivery Positive Reviews
Just Eat - Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Just Eat - Food Delivery.
⛔ Just Eat - Food Delivery Problems
