Just Eat - Food Delivery Positive Reviews

Just Eat - Food Delivery App User Positive Comments 2024

Just Eat - Food Delivery app received 16 positive comments and reviews by users. Can you share your positive thoughts about just eat - food delivery?

Just Eat - Food Delivery for Positive User Reviews

✓ Undecided about the iOS appThe idea of this app is great and I like that it remembers my past orders. I also love that I can check out the star rating and reviews before I order anything. I’m guessing it’s also useful for some people to be able to filter specific meals but I haven’t used that myself. I rarely know what I want until I’ve seen the menu. Lots of positives about ‘Just Eat’! However, sometimes this app doesn’t recognise the postcode and comes up with restaurants that are 100 miles away which is frustrating if you don’t know why and they just keep refusing the orders. Just to put records right; Sheffield is NOT anywhere near Leek in Staffordshire! The other frustrating thing is that it comes up with sandwich shops and cafes when you want to order a proper lunch and if you don’t know the area, you can’t weed them out by the names so you are wasting time looking through unnecessary menus..Runner leelyVersion: 27.0

✓ Don’t trust their * ratingsYou deliberately mislead customers with the * ratings with the restaurants, to ensure that you don’t discourage people to order. When you delve deeper in the 6* reviews (strange to have an even number for a star system which kind of proves my point) there are so so many bad reviews for food establishments and they should not have such high ratings. I’ve made the mistake so many times ordering with Just Eat. I trust that a 4.5* place will be good but constantly the food which arrives in absolutely terrible and very expensive!!! I then look at written reviews and there are so many complains for the places I order from. Granted maybe I should look at the reviews in more depth, but they are certainly misleading with their * ratings. The fact that nearly every place is 4* is also pretty suspect. You are clearly focused on quantity of orders as opposed to the quality of orders and it’s only matter of time before you eventually destroy your reputation. I will never order through you guys again!.KrisssssssyPVersion: 32.5.0

✓ Added costs lower on Just EatI’m rather annoyed that these take away apps are now charging other costs like service charge and expecting tips on top so y’all’s pay a tip for the App company plus a tip for the delivery driver which is out of order! Either one or the other, so I’m pleased that Just Eat doesn’t have both costs like Deliveroo and Uber Eats which pile on the charges when all y’all’s want is a good price value takeaway meal . Just Eat is a bit lacking with good grocery shops but even then bc of mistakes from supermarkets and staff I’ve had to ask for refund s but Uber and Deliveroo refuse to give refunds on mistakes they make such as missing items or wrong items I have now got to a point where they refuse to refund you money on missing items etc which is infuriating and criminally wrong. Just Eat doesn’t refuse any refunds if they’ve made a mistake so far . Overall less hassle about tips and more likely to get refunds back . Lacks some of the major grocery shops ..Kommodore77Version: 34.66.0

✓ DownhillI have used just eat for a while now , and get at least twice a week a take away of different types Indian ,Chinese ,pizza ,kebabs , and over the last 9 weeks while working back shift at least 3 times a week and have been disappointed by the service of some of the restaurants, You get a estimated delivery time sent by text and email and sometimes can be 30-40 mins later after the said time one last week was over an hour and the food was Luke warm , then you get items missing off the order after waiting for so long , also in the comments box you can leave details of delivery address and mobile number to call on arrival and still it can go wrong on many occasions , I called a pizza place last night after it was 45 mins late and items missing and was told I would get the manager to call me back still waiting ? It seems there is no consistency or loyalty for the amount of orders I make each week , let’s to say I’m a little bit disappointed and currently looking at another similar website or maybe just call direct from now on ..REIDZER44Version: 32.2.0

✓ Usually ok, except when ordering from GreggsI think Greggs should terminate their contract with JustEat because each time I’ve ordered from there using JustEat app, my food’s gone missing. This is far from a one off it’s happened multiple times, to the point where I no longer order from Greggs anymore. Trying to get this rectified through JustEat is a waste of time! When I’ve pointed out that it’s because 3rd party delivery company has wrong address recorded, they seem unable or unwilling to get this simple error sorted. The process customers are forced to use for straightforward refund is protracted & unnecessarily long winded. Then because JustEat do not solve the underlying problem, you just end up going around in circles having same issue over & over. There is a lack of communication & co-ordination between JustEat & their delivery contractors which renders their customer service as sub par & means that customers do not get their refunds in a timely or satisfactory fashion. Just Eat U need to do better!!.Shireenmariesearching 4Version: 33.19.0

✓ I needs ability to track driver.Great app but it’s needs the ability to track the driver a bit better..SaradeeeeeVersion: 33.9.0

✓ MrJust eat is the worst company I have ever worked with because they took nearly enough %20 of your money even so they %15 from the beginning, if you want help with something like need some changing in the menu then you have to sort it thro an email necythey don’t have a number to to sort a problems and that takes months to be sorted and not properly also people orders from just eat and pay for there meals then after they had their meal asking for refund and guess what ? Just eat gives them the money back without even asking the restaurant apart from they sent an email to let you know that they have gave money back to the customer but if the restaurant asks for money back under any circumstances then they say no or give you %50 back ,and there’s so many more other problems with Justeat if I writ down then it well be a lot more to read but my advice to you all is don’t have just eat to work with you in anyway because they just steal your money.Amir LiverpoolVersion: 33.19.0

✓ Food never arrived but says delivered, Disappointed!My order never arrived but says it has been delivered already. I contacted just eat they told me it’s gonna take few days to investigate and get back to me. When I asked if they can return my money. They replied saying no. Excuse me? I have to wait for the food that I paid for? Is it my fault that your driver didn’t deliver my order and marked it as delivered? My food never arrived, are they just trying to rob me? They even said they are going to email me with the chat and case reference but never got it, but after asking them several times for it and after mentioning that I contacted the restaurant and yes I really contacted the restaurant they told me they don’t have drivers contact and I will be only able to get help from just eat. Just eat finally sent me email confirmation with my case reference (the subject was late order when the food never arrived). I was hungry, starving waiting for the food and this is all they said. I have right to get my full refund back as this was not my fault. I am really dissatisfied with just eat app. I would have rated the app with 0 stars but it doesn’t let me..Verlin De SaVersion: 33.32.0

✓ Great appThis is a great app but unfortunately if your visiting uk and u use a different store than uK u cant download it . Hope this changes and we are able to download it.OtbaderVersion: 27.0

✓ Overall love using the app, but from an accessibility point of view, improvements need to be madeFrom my personal experience, I have really loved using this app. It has made my life easier, and has definitely allowed me to try new foods out. Myself, I have a visual impairment, so are use my screen reader on my phone and the iPad. It is great to a certain extent. Where it is not so good is in the following place: When picking The choices that you want for example toppings on pizza. At the moment, I have to swipe across for each topping, it would be nice to have them in a list so I could just flick up and down. The second accessibility issue that I have, is in the reviewing system. When I try to give a rating to The restaurant, I am unable to do this, instead the ratings just stay at zero. If you improve based on my feedback, then it would make it a more accessible app..Paki.gVersion: 27.2

✓ Poor service when things go wrong.I didn’t receive my food last night. After two hours of waiting I called just eat for an update but I just listened to hold music for 15 minutes before putting the phone down. I then called the restaurant who said they had dishes that had been prepared but no one from just eat had been in to collect them and they were closing up. I got in touch with just eat through the app the next morning as just eat hadn’t been in touch to confirm the order had been cancelled or refunded etc. They refunded my meal which was the minimum I would expect. I rarely ask for discounts but the service from just eat had been so poor that I decided they should have at least offered something. When I asked if they would give me a discount on my next delivery, I was given a flat no. They were not willing to give me even 5% off my next meal and the tone they used was dismissive. For a company as large as this it seemed incredibly petty and the whole thing has left a bad taste in my mouth..Mon-hulioVersion: 31.7.0

✓ Just lies... delete the appWaited for nearly 2 hours for delivery. Even told them to cancel the order and get a refund. But they keep dropping the chat and passing you on. Called the restaurant and they said that the food was ready for ages and waiting to be picked up. The restaurant said that they have lots of problems with Just eat and to use Deliveroo next time. I’ve used Deliveroo in the past and no issues with food or service. The only positive was the cheap delivery with Just Eat... and here we are. Totally regret using Just Eat. Completely shoddy. Maybe they are good elsewhere but in London, it’s a no! Meanwhile the app said that driver was assigned and went to the restaurant. But they abruptly left and that a new driver was assigned but no one attended to pick up. Spent 3 hours chatting to Just Eat for a refund and cancel the order. When I started speaking to them a driver picked up the order. They told me that the order was 2 mins away, which was not true. I could see that the driver was 10mins away. They gave advice to get a refund but it was Just Lies! Now, I can’t even speak to anyone on Just Eat through the chat function. They offered 50% of the order as account credit but I will be deleting the app so it’s of not use. They want me to speak with the restaurant for a full refund. They even said that they have NO CONTROL OVER DELIVERY 🤷🏾‍♀️ “That’s literally your only purpose”.G.brewVersion: 33.2.0

✓ Eat what you fancyJust eat! Has everything wooooo.TheKakeykinsVersion: 33.1.0

✓ AbysmalMust be one of the worst apps to order food on if the restaurant gets anything wrong they wash their hands of it and tell you you have to get in contact with just eat who you can’t contact by phone or text the messaging service is rubbish and you can only email them to resolve a problem They will eventually give you a refund for the item but then if you want to reorder the item you have to pay for delivery and service charges again meaning a missing £3 burger cost you on average £6.50 to get redelivered absolute garbage I am still waiting for my Greggs I ordered over 2 weeks ago the app showed the driver 1 street away from my property on the maps for 10 minutes and then he disappeared off the face of the Earth and said items had been delivered they had not I’m still waiting for a refund of just eat 2 weeks later.ZzzzzzzrichVersion: 34.60.0

✓ No Card Payment Accepted AT ALLAbout a year ago on this app, for some reason, it just stopped accepting any form of card or electronic payment. Apple Pay? Nope! Payment by bank transfer? Not happening! PayPal? No chance! I have contacted customer services numerous times who have informed me it must be a problem with my card/ accounts with other services/ bank/ the restaurants. On investigating each of these, nothing was amiss and, funnily enough, the only place where I cannot use my card is on the JustEat app. I have even ordered from places in person that have accepted my card that can’t when I order through JustEat so I don’t really understand what service they are providing for me. Perhaps I’ll just delete and advise all I know to do the same because I’m not going out to collect cash for the purpose of waiting in for food to be delivered. Insanity..Wilkesey315Version: 32.2.1

✓ Best app and best delivery companyI am a highly loyal customer and when I get treated fairly, I have to say it. The most important is the customer service, Just Eat is so far the best on it. Not only good prices but also when I have a problem with my order it is very easy to find the chat in the application and I get served almost instantly. I love it. Unlike other services - specially ub**eats - where the discounts are not applied, the service charges are high and it’s impossible to find the customer service chat and or phone number and when you finally find it they reply to you after hours. Minutes if you are too lucky. It’s like I have to suffer before I eat and that’s not fair, I don’t wanna get stressed out about my order before eating! This is why I always go back to Just Eat. The only reason why I use any other apps it’s because certain restaurants that I like are there, otherwise I would only use Just Eat..RebesweetyVersion: 33.19.0