- 86.7LEGITIMACY SCORE
- 89.2SAFETY SCORE
- 4+CONTENT RATING
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Service NSW App Complaints & User Negative Comments 2024
Service NSW app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Service NSW? Can you share your negative thoughts about service nsw?
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Service NSW for Negative User Reviews
✓ Non Australian mobile number?Covid safe check in seems OK in principle but I’m visiting from overseas but it now doesn’t seem to accept my non-Australian mobile number. I’ve been out of State and the last time I was here on 12 January it seemed fine. Confused..Version: 7.7.0
✓ No stars. Doesn't workThe sign up function is broken. You cant even use the app without it. Useless..Version: 3.7.14
✓ Checkout is an issueChecking out is the only issue I have with this app. When I’ve left a premises, if it’s not still on the screen, I can’t check out. Even going into the ‘recent’ list of places, there’s no option to check out with. Going into ‘history’, I still can’t check out. So unless I keep the main screen open to check out with, I end up with a ‘pending’ and then ‘no checkout recorded’. Given how much we are told to check in and out of every place we go, surely being able check out should be just as easy??.Version: 6.15.0
✓ UpdatesDuring an outbreak of COVID in the city is not the right time to send reminders about updating to the latest version of the app. Each time I see the reminder pop up I think that I have been in a venue where someone was positive for COVID. What is so critical on the update that it warrants my blood pressure spiking on a daily basis. Obviously I can still be contacted. Stop this unnecessary messaging now. Why do I need a nickname, this is wasting time trying to find one that hasn’t been taken..Version: 6.12.0
✓ Why make it so complicated? The worst covid app of any stateNo other state requires setting up an account and creating passwords and PIN numbers and then just to make it extra inconvenient, the app automatically logs us out when we close the app. What for? Why make it so complex? Did you even talk to the other states when setting this up? Every other state has an app that is much easier to use. No other state requires 2 types of ID to link the vaccination certificate. It took me 5 mins to link my vaccination certificate to the COVID19 apps for QLD, VIC, ACT. I’ve spent 20 minutes setting up an account with services NSW and made three attempts to link my vaccine certificate two of which failed, then your app asks for two types of ID. No thanks, I’ve wasted enough time already. I’ll carry a hard copy when in NSW!.Version: 7.6.0
✓ Authentication with face masks is annoyingFace ID won’t work with a mask, but a mask must be worn to check into places. Moreover, the app won’t prompt you to use a pin instead until Face ID fails a few times. Why do I need to authenticate in the first place? I mean, I already unlocked my phone (and went to the Face ID issue once to do that) so why do I need to authenticate again? It’s not like checking in is a high security risk. Quite the opposite, if an unauthorised person were to access my phone and managed to unlock it, the last thing they would want to do is to check in somewhere to be tracked. Please remove the authentication step, it’s causing people to remove their masks while checking in which is not aligned with the purpose of the check in system..Version: 6.16.0
✓ Developers, why do you hate usThis update totally broke the app; can’t view my license (now it leads to a login in Safari)..Version: 4.1.0
✓ App doesn’t allow you to log inUpdate: I have continued to email the mobile app developer for 5 months, and this issue still has NOT been updated!!!! The customer service I have received has been atrocious, I have sent a further 2 emails over the last two weeks asking for an update and have not received any response!!! You would think they would try and respond promptly given this is a bug, it’s been a known issue for 5 months, and the app is so critical for both the QR log in as well as for the future vaccine passport. If I could give this a negative rating I would! Original: I have tried to log in for that last week using my Face ID and /or password, and it just continues to ask for my PIN saying “Log in with pin” if I try logging in with PIN, then it doesn’t work. I then have to reset my PIN every single time to log in. I’ve seen some notes from the app developer to check that my phones clock is on “set automatic”, however this was already the case and didn’t work… what can I do to fix this!!!!.Version: 6.19.0
✓ App not transferring covid safe check ins to historyThis App has recently randomly stopped transferring my check-ins to my history. This means I won’t get alerts for particular venues. I attended a covid vaccine centre yesterday and my check in and out was in the ‘recent’ checkin but never transferred over to the ‘history’ section. This also happened to me on Tuesday. But on Thursday it worked again. Then not Friday. There is possibly something needing fixing. Unfortunately there isn’t anywhere to get help with these issues. As this is a health related issue would be good to have it resolved..Version: 7.7.0
✓ Covid checkin app - can’t do manual checkout!Terrible UX - if you are in a shopping mall and check-in in the mall entrance, and check-in again in any shop inside the mall- you can’t check out manually from the mall , you can only check-out from the last shop you have been to. That would mean if I spend 15mins in the mall only, and there is an infection after 30 mins - because I couldn’t check out correctly, I would still have to go and get tested, unnecessary data load and contract tracing overhead. To avoid people tampering with data, you should only be able to check-out manually for last 2-3 data - maybe till 2 days..Version: 6.16.0
✓ NightmareI downloaded this app and can't use it to upload my vaccination information. It sends me down a rabbit hole of other government apps and websites which are incomprehensible and awful. It's a disgraceful system. I wish I could give it zero stars.Version: 7.5.0
✓ Needs workApp is ok. Good to see you’ve allowed us to retrospectively log out. Please also include the ability to change the time we’ve logged in. Sometimes I forget to scan in on entering, and then can’t change the time i entered when I scan on exiting. Please also allow a “check in again” feature so if we go somewhere we visit regularly (like the supermarket) we don’t have to scan, and can select a venue we’ve been to before. This will also help if we miss checking in on entry, as well as saving time and frustration. ACT can do this, not sure why NSW can’t..Version: 6.23.0
✓ Still can’t ad drivers licenseHave been trying to link my drivers license to the app, but it just never works. After submitting, the endless spinner shows and nothing happens.Version: 8.9.0
✓ Could use some extra featuresGreat to have your license on an app. Very convenient if you’re out and about. With the Covid 19 check-ins, there’s some work needed. Wearing masks, Face ID doesn’t work and the pin always seems to stuff up. It would be great to bypass it considering I’ve already unlocked my phone. I like that we can now check into shopping centres, however you need to be able to check out of the centre once you’ve checked into stores within the centre. Or location services be able to check you out? I’ve now started taking note of when I leave as the app doesn’t. It would also be good to go back and amend your check out rather than it be pending..Version: 6.16.0
✓ Super frustrating CXI love that you can download and access vouchers but the form to get them is the most frustrating experience to complete. The ID verification works some times, other times it fails. It asks you for extra information so I leave the app for a minute to get it, come back and its logged me out so I have to start all over again from the start. Please consider increasing the session time and saving where you’ve left off so you don’t have to keep entering the same info. Also noticed the verification experience for different vouchers is not consistent and some are better then others..Version: 8.6.0
✓ Useful app BUT..I have an old email account linked to my drivers licence. Trying to renew online and update to my new email has been frustrating. Ive emailed Services NSW, but they keep telling me how to edit on the page , but the issue is my old email is in place and a code wants to send to a not in use email address. How can i get this done??? (I travel to and from AU & USA alot, I've already used the kit to prev renew my licence, but i dont think i can use it for another renewal).Version: 8.8.0
✓ Wrong email confirmationApplication does not send the confirmation email to the correct email on nsw service on file.Version: 5.1.0
✓ Applying online is painfulAlways falls on the second last step. Need to start again every time Work out a way to Save progress! It’s needed!! Sometimes it just goes to your 3 bouncing dots, then nothing. You have to manually start the process again. Needs a fix Scanning your DL doesn’t work. At all. Your app won’t focus the camera. Every other camera app or app that uses the camera can auto focus the camera, not Service NSW. Why not offer to auto fill from your digital drivers license?!? When you finally get offered to auto fill DL, it won’t fill all the fields! Why!? I have to cancel the application to go to my digital dl, get the details and start the application again. There’s better ways of doing this..Version: 8.6.0
✓ Firearms Licences still not available, can’t log in with two devices at the same timeI have asked many times why are Firearms Licences not available on the app? With no response. If this is an update and Firearms Licences are issued by Services NSW then why can’t I access my two Firearms Licences? Why can’t I log into the app on my phone to check something out when I have the app open doing something completely different on my iPad? Why is our registration information really basic? I couldn’t find my hard copy of my registration so I thought no problem I will check the app for the information that I needed… but no luck, really disappointed..Version: 8.12.0
✓ Doesn't work!App fails to properly connect to the mother ship as it doesnt recognise a validated login. Don't waste your time downloading until fixed..Version: 3.2.10
✓ Had worked well till recent update that led to plentiful bugs!Updated the app as advised and now the biometric authentication no longer worked. Instead all I get is a massive warning to report RAT positive results if I did get one. Not sire if the insertion of this warning basically has screwed things up. Also the biometric authentication is a bit temperamental- sometimes just wouldn’t worj at all then I need to shut the app down then reset a few times to settle it. Guys can u pls investigate and fix it. Super frustrating to have to log in every single time I need to check in.Version: 7.6.0
✓ Unable to checkout …When check-in at 2 locations, e.g. check-in at the shopping mall then a few minutes later check-in at a supermarket within the mall, when ready to leave the App only allowed to checkout at the last location of check-in, that’s the supermarket and leaving the shopping mall on the pending mode…. Not very efficient Only able to checkout from the latest check-in, system unable to checkout the previous check-in when simultaneously check-in into 2 locations at a minute apart…. Try it and you’ll understand what I’m saying..Version: 6.20.0
✓ Difficult and SpammingHorrible application, a 10 year old could write something better. Does not work with no internet deeming the COVID tracker useless and alerts you for the next 20 days with the same alert. It’s trash, built poorly and send more spam to your phone that a Nigerian Prince! NSW Government need a new IT outfit, one that actually knows what they are doing. Worst service app ever!.Version: 7.6.0
✓ Needs an update because of glitches with Covid alertsFor the most part a good app with digital licences and vouchers handy, however currently there seems to be a glitch regarding Covid case notifications. I receive alert notifications that I have been near a Covid case at a venue check-in but *some* of them do not appear in the check-in history accurately, with missing red flags and no additional locations. I checked my partners check-in history for the places we have been together at the same time to compare, and his has some red alerts however mine does not! He has some red alerts missing from times we were at the same places at the same time too, where as I have the alert… It appears that it is not my account alone having issues, but a glitch. it would be good if in a future update that the Covid case notification contained a link to the venue and time of the exposure..Version: 7.6.0
✓ Appalling waste of time!!!Impossible to navigate, unable to link the Covid vax certificate because once you try you can wave goodbye to the rest of the day and your mental health will suffer. Mygov is just as bad, if you request the certificate it asks if you have an Australian passport or one from another country. Typical LNP arrogant attitude… what about people who don’t have a current Aus passport. No consideration or intelligence is needed to develop an app that has a third option instead of making assumptions about people and making it impossible for anybody from a lower socio-economic group to comply. Go to HELL!!! Don’t put a link to MyGov to link the certificate if it has not been set up to do so! It not rocket science. So angry that my stress levels got dangerously high and had to go to the ER for an ECG. Thanks :(.Version: 7.2.0
✓ TrustSadly an unfortunate event happened today where a bug prevented the app from showing licenses. I had all my trust on the app and relied on it as my wallet so I never bring a physical wallet anywhere I go. This could be a serious issue like if getting pulled over by a cop and you’re only carrying your phone because you put all faith that the app will show your license but the license could not show then you’d be paying a hefty fine and no way to get back. Luckily that didn’t happen to me, I just needed my ID for something else. It’s sad to know now that I have to carry a physical license everywhere I go..Version: 6.1.0
✓ I have given up on this.I noticed that there has been yet another update to this app and installed it to see if it would run properly. It dudn't. This time, I even uninstalled the app and reinstalled it. Made no difference either. All I get is the splash screen and then the app minimises... if i select the app it does the same thing again. I can accept that mistakes happen, but with so many people having issues with this app you'd think it would be prudent to enable us to roll back to the last version that worked until you had something new that worked... even if you needed to set the old codebase up as a minor revision to the last (problematic) version so it got picked up by devices. Apparently, the app is getting released without proper testing on all supported versions of iOS - otherwise this wouldn't have happened. This has dragged on long enough. And, no, I am not going to email your support email again so I can get no response again. All that would do is waste my time..Version: 8.9.0
✓ Doesn’t workLiterally can’t load licenses, can’t add licenses, actually just useless.Version: 8.11.0
✓ What is the point?I’m not sure I understand the point of the digital drivers licence. The media resources state that ‘most pubs and clubs’ will accept the digital licence. Yet on our very first query as to whether it would be accepted. We were told no they aren’t and they never will be. You need to carry your plastic ID as backup. So what is the point of it? If you don’t have the plastic ID you can be refused entry as they do not accept your digital licence. Is it or is it not a legal form of identification? For a venue to not accept it purely because it doesn’t fit with their over the top surveillance measures shouldn’t mean a legal ID isn’t recognised..Version: 5.0.0
✓ Fix proof of vaccinationFix the QR log in successful page to automatically show the proof of vaccination. I am sick of explaining to customers and copping abuse because I have to get them to press ‘show more’. When you updated the app to link the vaccination proof it was a great idea, but then you also updated the qr checked in page to show holographic background, which is fine… until every person who linked the vaccination proof started to think the holographic design meant that, that is proof of vaccination. I have my proof in my digital wallet so I didn’t link to this app, so I’m having to take my phone out to show people that I get the exact same checked in page, but when I click show more it comes up with a orange box that shows and exclamation mark, because it’s not linked. I shouldn’t have to do this! Just automatically show more for proof and help out those who are just trying to follow your rules and make sure customers are fully vaccinated..Version: 7.1.0
✓ Mediocre appClassic cynical system design from a beaurocracy. See trying to ‘create an account’ to claim the vouchers ? Obviously that costs some funny money budget somewhere so ‘discouragement via process yet gather data at the same time’ is the real order. Let me describe. Firstly several pages of ‘captcha’ pics must be waded through until eventually a UID/password setup is offered. Email provision and mobile number required too naturally. You must accept the T&Cs to progress. Don’t click to actually read the T&Cs or you’ll bomb out right back to the pages and pages of ‘captcha’ part of the process. There you go ! Vouchers remain safe, email and phone harvest done and photo recognition AI data provided! That’s genius in a way. Also the App throws a wobbly if not constantly updated. The App is Needy and Greedy and Sinister but it sort of works especially in the Apartheid Certificate provision..Version: 7.5.0
✓ Have to keep logging in with user name & password on old phonesThe ServiceNSW is painful on old iPhones where fingerprint recognition or facial recognition is not available i.e. no biometric unlock. If you close the app so it is not running in the background you are logged out and have to log back in with user name & password, and then PIN. This continual need to reenter all these details is very annoying and time wasting. If you keep the app running in the background after it auto locks all you need to enter is you PIN! Why can’t you just use the PIN in all situations once the app is installed on the phone? If it is OK for use just a PIN from auto lock it should be same from app start..Version: 7.1.0
✓ Can’t create accountsDeleted app and reinstalled, doesn’t let you create an account..Version: 7.1.0
✓ Trying to add service and stuck in a doom loopThe app might be convenient however I am stuck trying to add my license with a reply saying that: Your application has restarted We found a technical issue and had to restart Please re-enter your details and try again. I have been trying all day and also on the website and I get the same response. I have 2FA and have triple checked my details are correct. The form knows if I have entered incorrectly but doesn’t allow correct information to proceed..Version: 8.25.0
✓ COVID check in historyI am doing the right thing and checking in to everywhere, but my history only goes back 2 days. I am worried that my checking ins are not being registered and I will not be contacted if there is a positive case. How do I fix this? Apple contacted me and didn’t address the history issue, which I think is crucial. Suggested that I was not checking in properly, which I was, and prompted me to contact the developers which the link goes to a blank screen. I will not change my review as the problem has not been addressed by the developers of this app. I also know that I am not the only one having this issue..Version: 6.17.0
✓ Poor Covid tracking infoThe app sends notifications to alert me that I’ve been close to someone confirmed with Covid-19 at a venue, then directs me to check my check-in history on the app for details. This is where it falls down- upon checking the list, there are no new flagged locations, I try refreshing it and nothing…. I have received 10 x the notifications to what is actually displaying. I get that these alerts only advise to monitor for symptoms and get tested if you need to, which everyone should be doing regardless, but it’s not the point- the app should be accurate, but it’s ludicrous.Version: 7.6.0
✓ Slow as a snail - no creativityPretty useless really. Update after update they keep saying we will improve this we will improve that. Nothing ever gets improved period. I mean seriously 5 plus years of having this app and they STILL don’t have certain licenses added to the digital listings Ones that have been been requested time after time and still nothing. The people doing upgrades and development of this app need to be replaced and someone put in thier place who actually knows how to improve things with updates. Also when you go to add services 99 times out of 100 you get sone ridiculous error saying try again try again. Does service NSW think we have nothing to do but try to connect a service all day? Seriously garbage !.Version: 7.15.0
✓ A questionable act of intrusion…I have used the app just to place my licences and registration in as a handy management tool, and it has worked fine like that for quite some time… However, I noticed a “warning” message at the top of the display in the last week notifying me that the app will be doing a “Forced Update” for a scheduled future date. Then the rest of the message advises me to “Turn on auto updates for a better online experience.” Now, I believe there may be something wrong when the app can “Forcefully Update”, when it should be a matter of choice. I prefer to leave the auto update feature off, because you get a lot of apps uploading in the background and many times, they all have glitches till the next update. I would like to know, how many times this app has “Forced” an update, because I still believe this phone is my phone and I should have the choice what gets uploaded… Please explain!!!.Version: 7.30.0
✓ No Service NSWAt approximately 1:30 pm today, Friday, I phoned Services NSW and was waiting for over 20 minutes. Finally they answered the phone and the lady said she would put me through to the eye test counter. I was again put on hold, but for a further 30 minutes. I took a screenshot of that phone call to prove my waiting time. Over 1 hour waiting. I just had to give up. Disgraceful in this day and age. Shameful service!! Why doesn’t the ‘while you wait recording’ tell customers that Service NSW has limited services during Covid and what those services are, instead of the continual rubbish recording of “Your call call is important to us and you’ll be answered shortly” which clearly is not the case..Version: 6.19.0
✓ It never works properly!This app is horrible, for so many times it doesn’t work properly for Covid-19 scan. And now, after trying to update it never give access saying my login or password is incorrect, but at the website I can login with the same details. I deleted and reinstalled this app for more then 10 times. It’s just useless for me, this is a shame, put such responsible tasks in a app that doesn’t work properly , not to mention when the driver license doesn’t work either. You developers need to put your stuff together and deliver a serious app if you are really interested to. If you guys are open , please contact me and I’ll show you, because my feedback never been answered in the app..Version: 6.8.0
🙂 Service NSW Positive Reviews
Service NSW works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Service NSW.
⛔ Service NSW Problems
