RaceJoy Negative Reviews

RaceJoy App Complaints & User Negative Comments 2024

RaceJoy app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using RaceJoy? Can you share your negative thoughts about racejoy?

RaceJoy for Negative User Reviews

✓ Leave your phone screen ON during your run while app is openMake sure you leave your phone screen ON the entire time while running. Maybe I missed this instruction? But I don’t recall the app telling me to keep my phone screen on while using the app. Because of this my stats weren’t accurate. Even though I turned on my tracking location, every time I’d lock my phone screen it would disconnect. Ended up relying on my Apple Watch and saw that the app was half a mile behind and my running times were way off. Disappointing because I had family relying on app and it didn’t even say I finished since I ended it when my Apple Watch said 13.1 miles for my half marathon..AmdpersonalVersion: 3.1.146

✓ Would be cool if everyone got it workingAs two tech professionals, you’d think we could get this installed and working. And as the spectator, it seemed to be working up until mile 7 of my husbands half marathon. But then nothing and we both got connection errors. I sent several cheers that indicated they were sent, but he didn’t see them and couldn’t hear them. The idea is great, but the complexity of setup etc is a failure point. I’d recommend a trial run before an event if you are depending on this as a logistics tool..LieludalisVersion: 3.1.59

✓ Doesn’t honor your settingsThe most irritating thing about this app is that it absolutely did not honor my “no notifications” setting - when I’m racing I don’t want constant mile alerts and split times disrupting my music and flow and yet this app does just that. Additionally, it obnoxiously played music OVER the audio I was listening to during my last 400 meters to finishing a half marathon. Lastly, it incorrectly clocked my finishing time and even tried to warn me I was possibly “off-course” during the race. I deleted this as soon as I was able to, never again..OmgvicssssVersion: 3.1.145

✓ Awful:(For an activity tracker, I has too many link buttons and too many graphics that make it difficult to navigate and easy to press the wrong button. It seems that it was not designed or reviewed by a runner. I logged in and took me several seconds to find the start button. It was too small to press before the race and ridiculously small to find to stop the race tracker while running. Once I finished, it was not intuitive at all to submit my time for my virtual race which btw, after I logged in, keep asking me to sign up or donate with very, very annoying pop-up banner. In addition to all that, it never traced my progress in the map. It tracked my 5k, however, the dot marking my location never moved, and it shows like I did the 5k jogging in place! Several days after the race and after I saw my name in the participants’ list with bib, positions and times, a pop-up showed indicating that the auto submission did not work. Ultimately, I don’t know if my race organizers have my numbers. What a headache:( Sorry, not very user friendly:( I am not using it again. It’s awful and needs a lot of improvements..Moncho_25Version: 3.1.109

✓ Does not work if you race through areas without cellularPortland to Coast told all participants to use this app for timing the relay. However, the app did not work for any of us when we lost cell coverage—which was over a third of the course. It would not even open so that we could record our start times for each person on the relay. Then when we went back into cell range, it would not allow us to enter the later time. Completely useless. And another problem is that another team with a similar name kept trying to use our team and enter data. Kind of worthless app.Miche-laVersion: 3.1.79

✓ Terrible - audible ads mid race!The app itself is pretty good. It could be more intuitive but all in all it’s great for family and friends to track you during a race. The problem is the audible updates also gives you ads during the race!! Seriously RaceJoy?! What MBA thought that would be a good idea? Sure, you are ad supported and banners etc are what pay the bills. But this just makes an otherwise good app completely unusable. I would never use this app again..Greg 84042Version: 3.1.75

✓ Could be betterLove the tracking, love that anyone can follow and send audible cheers throughout the run, however don’t love that the person has to have the app to be tracked. May as well just sign up for basic race texts or use find my friends and skip the app. Not everyone carries their iPhone or has space for an additional app. I’m sure that if the app is sanctioned by the race, it can track the bib chip not the phone. The worst thing about the app is that you actually have to physically hit start when you begin running. A previous relay I was on, we all didn’t realize this until it was too late, so the app was basically useless. I don’t get why the gps that has to be constantly running, draining your battery, can’t just track your whereabouts on its own. In a world where we track our mileage on watches, and listen to music...do I really need ANOTHER thing to start when I begin my race?? No...better off using find my friends app or something you already have. The negatives outweigh the positives for me..AllirunnerVersion: 3.1.69

✓ Kind of useful, but complicated and burns batteryI downloaded this for a marathon relay that I did. For the two weeks I had it on my phone, I thought I needed to get a battery replacement, even though I wasn’t leaving tracking turned on (but it’s hard to tell.) It’s also difficult to know how to navigate to the screen you are looking for. Setting up our relay team required following directions sent from the race promoter AND multiple rounds of trial and error. That said, tracking my teammates on the course worked when the teammate didn’t get confused trying to start the race leg in the app..Shep647942Version: 3.1.76

✓ Not helpful for the runner!!!While my spectators enjoyed it, the app was NOt good for me while running a hard marathon . Too many words on my watch screen to read while racing- I would much rather just see my mile splits from my GPS. And two screens to scroll through at each mile while racing? No way! It was a hindrance and irritation during my marathon. Also, Why not just activate From my chip? Who wants to be fumbling with their phone as They cross the start line?? Not me! And you really can’t figure out how it works before you race - I would have deactivated all texts to me if I had known.TheyjsiVersion: 3.1.68

✓ .Horrible! Got this for the Pittsburgh marathon, and as soon as the race started the whole app flat-lined. Not only were there no GPS updates (which I paid $3 for to put on 3 phones), but the app wouldn't function at all. I had perfect 4g service and was able to use other apps, so it wasn't my phone. If they are going to promote this for use in a race of this scale, then they should but some reasonable servers behind the thing. One star is too generous. What an embarrassment, I want my money back. Update: gave this another try for the '18 Toledo marathon. Still useless. I got all the split notifications after the race was already over. You'd think they would've improved this in 3 years. Luckily it's free now..71857Version: 3.1.55

✓ Pretty goodI did the virtual Hemingway paddle board and 5k through this app. It was a little tough to navigate but I loved that throughout the race the app would give you progress updates on mileage and time, especially out on the water. The 5k portion didn’t see to give you the option to track your own route and it acted like you were downtown key west doing it, with progress updates. overall, nice app but hopefully next year we’ll be able to do this event in person again..Sophia PassVersion: 3.1.105

✓ DisappointingIt’s a good thing I was only tracking one person and didn’t need gps tracking to keep tabs on her. This app rarely stayed connected to the internet, would send me notifications long after the event being noted, and didn’t successfully send “cheers” to my runner. It seemed like a good idea - I loved the nerdy options for cheers (Galaxy Quest, Star Trek, and Star Wars references, especially - although the Worf/nice legs quote is kind of messed up). But the last straw was it’s heads up that my runner was near, which came almost half a mile (5 minutes) after she had passed us!.BellakichaVersion: 3.1.57

✓ Grand lake marathon, ReviewThis is my first use of RaceJoy app, it only reported my position on the course one time to my wife and reported my Finish to her about an hour after race was finished, I believe we had it all set right but not for sure.. also normally my phone uses about 25% of my battery during a two hour run, during this event it used 85% battery, I believe if I had of run the full marathon instead of the half it would not have lasted to the end of the race... not sure I will use again but I believe in second chances....QuarterclayVersion: 3.1.40

✓ When it was good, it was great, but…I would get “data error, check your settings “ messages periodically. When that happened, the most recent 3-4 progress reports on the racer I was following would disappear. When the app came back on, ALL the deleted/missed updates would come back. This was most frustrating at the last mile and finish line for a marathon. When it worked, the updates were useful..BWLevyVersion: 3.1.145

✓ Needs extremely good cell service to workThis app tries hard, bless its heart, but falls short in so many areas. First off the UI is about 5-10 years behind and confusing at best. Once you register yourself for a race you shouldn’t be put back in the registration flow just to get back to your race info. Also, I had plenty of cell service for my other tracking apps to work, but this one just spun and never sent the cheers through till the end of the race. Using iMessage was much easier and effective than using this app. Love the concept, just wish it would work..LikedTheOldOneBetterVersion: 3.1.130

✓ Good if not using anything elseThis app was promoted on a recent 5K. The way it was presented, it appeared that it might be necessary. this app was promoted on a recent 5K. it blocked my Garman watch and to make matters worse. Provided me with three different sets of data. All of which were slightly different. if you rely on some other third party app for your data, stay away from those. I can see where it would be beneficial for someone who doesn't use any other app. for the rest of us, stick with your preferred platform for accurate and consistent data and statistics.JrbmeVersion: 3.1.145

✓ Meh.Great idea, I loved getting cheers from family who couldn’t be there. I liked the breakdown of the race and mike queues. But. The app crashed multiple times during the course. The app wouldn’t always stay active in the background. I missed about half my cheers, which, admittedly, was attributed to some user error. I would add the ability for the app to give me a summary after the race w/ my my pace per mile (the split). I didn’t find the app very user friendly in general..GvgsfhbbVersion: 3.1.57

✓ Unnecessary obstacles to use. Not built by people that race???There are a lot of obstacles to tracking people on this App. Once singed in, race found, person tracked, if you leave the app, not sign out but just leave, you have to go through 4-5 clicks to get back to them. It also misses the mark hugely. Recently used this App for the VCM and tracked my friend. They gave me her every mile, and predicted finish. But and it is a big BUT the laid it out horizontally so that you had to slide the splits. You can’t really see changes in splits. You can’t change the splits to 5Ks which is better to interpret for a marathon. The worst part is, she finishes and it’s first time it gives you is, time of day that she finished. You have to go into a details screen to find the elapsed time. I’m not sure why any race director would use this app and why the developers are so bad at what they do. 2 stars because at least it worked..Illya315Version: 3.1.142

✓ UselessPure garbage. So fed up with this app and “service”. I’d give it 0 stars if I could. It was pretty buggy when I got “RaceJoy Certified” 2 years ago during COVID lock down. I was sure it had to be better now. I go and try to demo it to a prospective client using the built in “Training Day” feature, setup my phone to be tracked, then had them try to track me. They find me in the app, click Next, and the app crashes. Every. Single. Time. So embarrassing and a waste of time for everyone involved. No idea why RunSignup endorses this app. It’s unbecoming for them to promote such trash..The_real_dick_pumpVersion: 3.1.136

✓ Don’t even botherIf I could rate the app lower than 1 Star, I would. Simply put, the app did not work at all. It failed to connect for over 10 minutes. Then, (once it had finally connected) started throwing error codes at me 20 yards before I crossed the start line. Not really the time or place to try trouble shooting an app that takes forever to load. I also think the developers have never run a race before, or at least not one as big as the Bellin 10k. Their servers obviously couldn’t handle the 15,000 runners and their families trying to log into the app..JdhsbsiabsVersion: 3.1.60

✓ Nope. It’s a creepy app that’s inaccurate.Ran the same race next to my significant other. Started the app at the exact same time. both have latest iphones. I physically beat her by about 6 seconds, but the app gave her a finish time 50 seconds sooner, so it doesn’t function as a race timer. and it was only a 5k, so that’s a huge margin of error. Also, they feed you ads while you race. We just watched a Netflix documentary about ads on social media, and this one is extra creepy. Think about it. While you’re endorphins are high, and you are in state of thinking you deserve a reward if you finish strong, the app is yelling at you to buy stuff. Gross. Instantly deleted after race..Mechanical engineer7379Version: 3.1.112

RaceJoy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact RaceJoy.