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Alo Moves App Complaints & User Negative Comments 2024
Alo Moves app received 68 complaints, negative comments and reviews by users. Have you ever had a bad experience using Alo Moves? Can you share your negative thoughts about alo moves?
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Alo Moves for Negative User Reviews
✓ Some badly designed featuresFairly good overall except it forces horizontal video view by default and forces spatialized audio in the videos which is just unpleasant and disorientating when you’re working out with headphones.Version: 5.16.0
✓ Need a lot of props = inaccessibleFound that the majority of classes needed props eg weights, a reformer machine, pads, bands, blocks. This is not really feasible for easy at home working out. You can only really get the most out of it when doing it in the gym - which takes away the whole at home aspect! Thought the classes were well produced, but just not very realistic for the average person..Version: 5.15.0
✓ App keeps crashingI’ve been a longtime user of Alo Moves, and previously Cody. Many of my favourite teachers and classes are housed on this app. The latest transformations seem to be making the app increasingly buggy and unreliable to the point where now the app crashes upon startup and I cannot access the content. This is unacceptable for an app I pay so much (and have paid so much across many years!) to access. The developers seem more focussed on selling further products than providing the service users are paying for. Extremely disappointed..Version: 5.1.5
✓ Phone app is terribleThe actual workouts are great, but the phone app sucks. On the computer the filters are more advanced, but on the phone you can't apply any filters, no favourites, nothing. I have reached out to tech support several times and they have told me to tell development what is missing. Nothing, not even a response. It's too expensive to feel like I'm just using youtube.I'm angry as this is my third year, and still no change. Really poor customer service..Version: 5.21.0
✓ Not savingThe app is not saving my series or classes which I collected over the years, it’s really slow to load and the filter options don’t leave much choice. You cannot search your favourite teacher any more..Version: 5.18.0
✓ You almost had my money!None of the music works for these classes, either in app or when I cast to my Tv. It’s just the instructor in complete silence and I can hear them breathing with no background music to distract.. so I won’t be going forward with the subscription. I wanted to like this app so bad..Version: 5.20.0
✓ It seems they’ve made it as difficult as possible to cancelI downloaded this last January as we went into lockdown to try and keep fit while we couldn’t leave the house. Being a subscription service, I assumed wrongly that it would appear on my list of subscriptions within my Apple account so that I could cancel it when it was no longer needed. It didn’t and there seemed to be no other way to cancel it within the app. When I log into the website it says I can’t link it to my Apple account, so I was stuck. The months passed and I forgot all about the app after it got offloaded from my phone as I’d not been using it, so the £163 I’ve just been charged as it auto renewed came as a complete surprise! If anyone from Alo Moved would like to point me in the direction of how you easily cancel this service and offer me a refund I’ll be happy to alter my rating, but it currently leaves a very bad taste in my mouth as I’m still non the wiser how to cancel and make sure it doesn’t renew next year!.Version: 2021.12.22
✓ Great product, but the app needs improvementI love all the classes, but using the app on my iOS phone and Apple TV is frustrating. It’s very difficult to navigate on Apple TV and there is no home page view like on the website, I enjoy seeing the recommended sessions. When viewing on my phone the lists bounce around and change order constantly. The search should be for everything, not just series and community, I often search for a one off class. I would also like a better way of tracking my history, on my computer it shows a check next to the classes I have taken in my current series, but the Apple TV doesn’t show anything. I’m new to Alo Moves, but these are my initial observations..Version: 2020.15
✓ Can’t Sign Up On AppStoreAlo moves has the most amazing content and instructors but twice now I have tried to sign up on the AppStore only to have it charge my account and not give me access to the app. Staff just tell me to go onto the website and sign up there but the price is higher on the website. 🤷🏽♀️🤷🏽♀️ It’s once star till this is fixed..Version: 4.5.2
✓ Glitchy AppThe Idea of Alo is better than it’s app. The App has improved since first downloading and subscribing, but there are still glitches that make it a hassle to use the app. A few examples are when you are scrolling through videos. every couple of scrolls of the finger the loading lags taking you back to where you were two previous scrolls ago. The saved videos no longer actually save or show on “your practice”. So every time you look for a video you are scrolling through the whole category which is very time consuming. Lastly there is a 50% chance that the app will not connect for air play when you try. All of these things together make it very frustrating to deal with the app and I’m actually thinking about finding a different app because of it. Hoping they see this and fix those glitches before it actually come to that..Version: 5.17.0
✓ Impossible to cancelI’ve cancelled via email, the account they’re still taking money out of my account! Never used the app and am being charged / not receiving any response. The subscription is not showing in subscription settings so no way to stop them! I’ll need to close my bank account to stop them stealing my money. Do not g near these scammers.Version: 5.17.0
✓ No timerHard to keep track of times in exercises - Would be a simple improvement that would make a huge difference. Hard to navigate and it would be great to put a program together based on goals. I find you spend too make time searching..Version: 2021.3
✓ Good content but double chargedThere’s tons of content on this app. It helped me find workouts I could do at home that defiantly made a difference in my physique. Unfortunately they double charged me for years and have not responded to my request for a refund..Version: 5.18.0
✓ Love this app but…I love Alo moves, been using it for years. I love the options, the teachers and everything. With that being said, I was a little disappointed when they had this September challenge to complete 9 classes in this series for a chance to be put in the drawing to win several different prizes. The challenge was very difficult, the classes were very advanced but I stuck it out. There were 3 different winners and I knew the odds of me winning were slim; however, after the challenge was over there was nothing. No email announcing the winner, nothing on the Alo app either. Although I clearly hadn’t won, It would have been nice to have some closing the the challenge. Some email or something on the app announcing the winners.. without it it made me wonder if they even selected people to win. Although I will continue to use this app faithfully because it IS great, it put a bad taste in my mouth..Version: 5.9.0
✓ I like it but Apple TV app needs updatingFirst of all,I do love the Alo Moves app and the range of classes is awesome but the platform still needs improvement. This is a review of the app and not the classes. My phone is small and I wear glasses so it’s kind of sad that the app on my phone is better than the one on my tv. The Apple TV app seems to have been neglected. You can’t search effectively. The filter by style does not work, there are no style options. You can’t save playlists. The playlist you save on the phone app is not available on the tv app. There’s no music. Though I’m not there for the music it would be nice if the function always worked. Beyond the Apple TV app, I would also say it would be nice if you could make your own playlist by combining classes you would like to take over a span of a week or even a month. Because searching for a class is so time consuming in this app which is worse when you can’t filter by a style. I hope there will be improvements made on the tv app. In the meantime I guess I need to toggle between my phone and tv apps to get the full experience..Version: 5.1.5
✓ Content is 💯 but buggy UI/UXLOVE the content (easy 5 stars) so I renewed. But the app has so many bugs even after every update. Now that mirroring works (thank you!), the filters don’t. I am looking at an instructor and want to see their series and everything comes up. This has been an issue for some time now… really frustrating. Alo is literally my favorite fitness subscription but app dev and UI/UX need improvement. Expensive subscription to have all these bugs. Please fix so I can recommend more people to use this app cuz the instructors and classes are frickin awesome. It’s embarrassing to recommend the app to others frfr..Version: 5.27.0
✓ Login doesn’t workTrying to login on with FB on iPad and nothing happens..Version: 4.4.5
✓ Good but needs improvementsI like this app mostly for its contents and exercises than for the app itself. I think it could be so much better. Filtering is non-existent in my saved exercises; you can only sort by duration, newest and alphabetically. Also, when I’m browsing new exercises and series, you can’t tell if you’ve already added them to your practice or not, unless you actually click on it. I like variety and if I’m browsing for new things, it would be great if the app could tell you if you’ve already added it. Lastly, I understand Alo is mostly a yoga brand, but please please please more barre exercises! If they are with Emily, even better… I absolutely love her exercises..Version: 5.25.0
✓ Great classes but app and music need improvementI love the classes. Truly amazing but the app is not great. Limitations with searching on Apple TV. Also music is not aligned to classes at all. Sometimes very disturbing. That could be so much better.Version: 5.16.0
✓ Subscription Transparency TerribleI signed up for a 6 week program that was advertised on Instagram. Been trying to cancel my subscription for 2 months now. If you are confident in the product you offer, you would allow people to subscribe/unsubscribe easily. As soon as I feel “roped in” you’ve not only lost my business, you will get poor reviews. I shouldn’t have to contact Apple or my bank to cancel. Its crooked..Version: 2021.9.15
✓ DisappointingApp is laggy, crashes all the time. Good for either very advanced yogis or complete beginners Can’t schedule classes although there is a calendar. There is no continuity in the series. It was so expensive I really thought it would have been worth it but I only found about 3-4 classes I enjoyed in a year of use.Version: 5.10.0
✓ Terrible with airplayTrying to use airplay with a Samsung frame, every few minutes the video stops streaming and when I look at the phone screen it’s got the app video overlaying the airplay video. It’s a bit ironic how frustrating a yoga app could be.Version: 2020.8
✓ No real levelsTheoretically, I really like this app. What i liked: the broad range of activities. What I didn’t like (hated!) was the high intensity from the very first exercise. There was no ability to find beginner level skills classes. They were too hard, too intense, and opened with strength moves I couldn’t do. I found it really hard to follow the instructions on the Pilates classes when I was in the pose and couldn’t see my screen. The instructors spend too much time randomly talking about other things, leaving you hanging half in and half out of poses. There was no ability to chose how long you wanted your yoga practice. This isn’t an app to learn new things. This is only for already high level fitness junkies..Version: 2020.15
✓ App crashes constantlyThis app is the absolute worst. It crashes constantly during the middle of workouts, then won’t let you fast forward the video when you restart it. The actual workouts are great when the videos work, but it’s rare that it works through an entire video..Version: 5.5.1
✓ Not very excited about where this is heading -wise.Not very excited about where this is heading -wise. The instructors I’ve been following are already gone (Patrick Beach, Dylan Werner, …), and the new content seems to be more about looks than substance (Alo in wild lol - I don’t care where you shoot your videos:)).Version: 2021.12.22
✓ Won’t allow you to unsubscribeAs of last week this App had almost 100 1 star reviews, which it appears to have deleted. There is no way in the app to cancel your membership and it doesn’t appear in your iCloud subscriptions, the only way you can cancel your membership is to call Apple. That’s taken directly from the FAQ section within the app. Needless to say I am incredibly disappointed with the service..Version: 4.5.2
✓ ClassesTempo is great as is instruction. Wish you had better classification as intermediate ranges from beginner flow to intermediate. But you should have an intermediate / experienced with more tempo and harder sequences…. ❤️.Version: 5.12.0
✓ Content is good. App is horrible.This app is so messed up. I haven’t restart the app for many many times..Version: 5.27.0
✓ 5 stars for content; 3 for interface/appEchoing what a lot of reviews have to say on content. It feels “deeper” and more “authentic” than counterpart programs at Peloton and Apple Fitness which are very much designed to fit the specific allotted time. But perhaps that same perk is what is making it difficult for Alo Moves to figure out how to improve its filtering? What if I want to find a strength focused yoga practice that’s less than 65 minutes with X instructor? Or a pilates class with or without equipment? Or a glutes focused strength class? I’d use this SOOOOO much more if some of those basic searching features that were accustomed to in every other fitness app and/or tech-centric part of our lives..Version: 5.17.0
✓ Awesome but…Emily Sferra is the only instructor I use. She should try and put out more new videos. When you filter to palates and barre, there should be a way to filter quickly to only barre instructors. Also a filter by type of exercise would be a great addition. Like filter for core. Or filter for abs. Lastly Emily Sferra is so professional and doesn’t use the Alo cult jargon in her workouts. She is so good at instructing she doesn’t waste anytime talking nonsense..Version: 5.17.0
✓ App keeps crashingI love alo moves in terms of the variety, classes and instructors it offers. However , I am unable to access any of the classes offline on the app because of a bug that hasn’t been fixed and it’s been two weeks + with no resolution..Version: 5.3.0
✓ AirplayNice selection of work outs but airplay wont work anymore.Version: 5.21.0
✓ Great content, terrible appUnreliable app. Works for a while then all classes lock and doesn’t recognize my subscription that is set to auto renew every month. When I try to log back in it’s unsuccessful then try online and firewalls block my IP address. Customer service bots offer me a month free but do absolutely nothing to fix. Took a break from this app for a few months and decided to try again because the content is truly wonderful, but the app failures are back happening again and I’m about to give up for good..Version: 5.22.0
✓ Love it!This app offers great selection of advanced classes and has a lot of amazing instructors. The app itself however is now officially the worst I’ve ever used, has been getting worse with every version release. It often freezes, does not sort classes properly and interface is extremely not intuitive. Locating the class you want is nearly impossible. I also wish they returned that feature that lets you see the artist and name of the song that is playing in the background..Version: 5.16.0
✓ Won’t be renewingWon’t be renewing my subscription. I find the instructing severely lacking to the point that it’s dangerous. If the instructor can do the splits, you’re expected to. If the instructor can do a headstand, you’re expected to. They rarely offer alternative postures or instruct on how to work up to the final pose. This app is either for beginners or advanced, not if you’re in between..Version: 2021.9.2
✓ GlitchyThe idea and content of the app seems good. There are tab glitches within the app; get help links to terms of service, and incorrect information within the app, for example. Given the ‘2500’ items available the search facility took me to a repeating group of 6-7 classes. Given the investment required there should be a more professional platform..Version: 2020.14
✓ The app is absolute garbage for the priceIt has now gotten to the point where both the app AND the webpage glitches basically anytime I try to work out. It keeps locking me out and not recognising my log in, I have to reset my password and even if I can get onto my account, it often doesn’t save my workouts so I have to go looking for them all over again. It has been going on for weeks and I’m at the point of asking for a refund because I basically can’t use it when I need to..Version: 5.3.0
✓ Great content but the apps leave much to be desiredAlo moves is one of my favourite subscriptions in terms of content. It is really fantastic but the quality of the apps is not great. There’s constant flickering of the screen when you go into a series to check it out and come back to the previous screen with the content not being in the place where it was. This is very disorienting when you’re trying to find new series to add to your practice. The iPad app seems to be just a blown out version of the iPhone app that doesn’t really take advantage of the bigger screen. It therefore has the same issues as the iPhone. The Apple TV app doesn’t even allow you to perform a search and most of the series’ sections are empty. Also, when a video finishes on the Apple TV, the screen remains black instead of automatically take you to the screen where the video is played. I find this very odd. The Apple TV also does not signal which classes you’ve already done. This is something the iPhone does. For some reason, the calendar on your profile does not get populated with the workouts you’ve done automatically. This seems rather odd considering that the information is already there in their servers and the user can select the privacy level within the community. Again, great content but the apps really need some substantial amount of work. It also wouldn’t be a terrible idea to add social median links to the instructor profiles..Version: 2020.15
✓ Check your subscriptionBeen an Alo Moves user since Day One. If you’re interested in the great platform - then please continue - it is really good user experience. My complaint is about their inability to support long term users as they kept charging me a higher fee - even tho they reduced it for new subscribers. I had a reminder to pay my ongoing fee (over $30US more expensive) and when queried they reduced it to the lower fee. Shows how little they respect those who support them from the beginning. I suggest regularly checking any subscription and verifying against their promotions/website regularly - as they can’t be trusted..Version: 5.25.0
✓ App crashingThe app crashes as soon as you open it..Version: 5.2.1
✓ They make it hard to unsubscribe intentionallyThis is a rip off. They intentionally make it hard to unsubscribe. When I thought I’ve unsubscribed, apparently I didn’t, and they continued charging me..Version: 2021.10.8
✓ Great content but constant problems with accessing AppI have been an Alo moves member since it started, for years and years. I absolutely love the instructors and the content is 5 ⭐️but for the last couple of years, I have had such trouble with the app which I use to cast to my TV, especially in accessing my library of workouts. Sometimes it doesn’t recognise me at all, sometimes I only get some of my library. It is very inconsistent. I stick with it because I absolutely love my favourite classes which I have built up over years. However, it dies cause a lot of frustration especially when you only have a short time to do a class. I have had to wipe and reinstall app at least 20 times in the last 12 months..Version: 5.18.0
✓ Customer supportI really like the app, but the app support is pretty bad. I’ve been trying to change my subscription for about a week now and have contacted customer service without any response. The most bizarre thing is that my credit card has been charged for several months while I’ve been using the service, but once I log into the account on my computer or any other devise it does not register that I am a member..Version: 2021.9.15
✓ Decent App, but…The app is ok with some good content. The selection isn’t the greatest. However, their business practices are a bit deceptive, so make sure you know how it works. Typically, when you subscribe to something through the App Store, you can cancel through the App Store. Not this app. After the initial year, the price is just way too high for what you get. I did enjoy some of the workouts and some were staples for me. I just can’t justify $215 for the limited selection offered. So, if you need to cancel, you’ll need to do it through the website. You can’t even do it through the app. I believe they make it as difficult as possible so that people are either unaware or give up trying to cancel..Version: 5.5.1
✓ Just OKThere are a couple very skilled teachers on this app who deliver very well thought out classes, however they are far and few between. I’m extra critical because I am a physical therapist. The app needs more options to filter by, it’s hard to find a class I want to do. There’s also a glitch when I am scrolling through classes where the list constantly reloads way back up towards the top, super annoying and seems like something that could be fixed. When I apply a time filter the classes that show up do not fit the filter. I do not like how Alo normalizes hyper mobility. And when did ballistic stretching become a thing again? People will be injuring themselves if they don’t know how to modify..Version: 2020.12
✓ All rightThe yoga is great. The app sucks. The my practice portion of it is frequently unavailable and air dropping never works. Other apps do work with air drop, so it’s not on this end. Would be great if they’d fix these issues so we can actually enjoy the content..Version: 5.21.0
✓ Disappointing customer serviceI’ve really enjoyed the app but after asking for a renewal price and option to cancel I’ve had no reply. They make it very hard for you to cancel, it can’t be done through I tunes or the mobile app which is very annoying. I don’t actually know how to cancel since they haven’t replied to my email. The classes on the app are plentiful and good however the app logs you out more often than I would like and sometimes refuses to let you back in A disappointing end to a fairly good year with the app 5 emails later still no reply and it renews in 2 days. I will have to recall the money through my bank. Awful avoid at all costs.Version: 5.25.0
✓ DO NOT SUBSCRIBE TO ALO MOVESThey will not let you unsubscribe and will bill you forever. I’ve been trying to unsubscribe for YEARS!! They bill me $30 per month despite my request to stop..Version: 5.27.0
✓ Breaks eu lawThe app informs you it need data collection to be enabled and does not allow a decline option. This is against eu data collection laws where the option to decline must exist unless you can argue the product cannot work without it on a basic level, which this clearly does not. Please fix this ASAP..Version: 5.20.0
✓ Impossible to cancelIt’s impossible to cancel this app, when you try to cancel it it takes you through circles of links with each one saying use the other one with only option to cancel it through Apple Store. I subscribed to it through Instagram and Apple Store is not recognising that I have a subscription, so there is no way of cancelling it. Total nightmare.Version: 5.25.0
✓ Music too loudMusic is ridiculously loud you can barely hear the instructor Also can’t see where I can save workouts for future reference.Version: 5.16.0
✓ Warning to all!I have been trying to communicate with the Alo Moves team for months as I’m being billed after downloading the app, but I haven’t actively signed up for any service or used the app at all. They tell me they have no record of my membership even though I found I’ve been billed since last November. There is no reference to any membership in the app nor is there a “cancel” option. Stay away from this app if you care about integrity and honesty. I’m still waiting on my refund and an explanation… Where’s the CEO or an employee who cares?.Version: 2021.3
✓ Horrible customer serviceHonestly classes and teachers are fun but one day the app denied my access even if I had a year membership and the actual Alo customer service team was so disrespectful and took months to answer me giving me attitude on top of it. Not worth it with all the app bugs to deal with them.Version: 5.17.0
✓ Can’t sign upJust spent 30 mins trying to create a membership on my iPad and then tried my phone. The app obviously has issues as it’s not streamlined and easy to set up. I complete everything and nothing happens. Very annoyed to have my time wasted.Version: 5.3.0
✓ Super glitchy appConsidering the amount you’re paying for a membership you’d expect a smooth functioning app. I constantly have trouble with it freezing, not scrolling properly, jumping around randomly in search results. It used to be fine but the last couple of months it’s been awful. Alo - please do something about your horribly buggy app!!!.Version: 5.11.0
✓ App is insufferableWould be cool if you could look through the app more than 30 seconds without it crashing. You can’t click on classes or series, save or unsave them. Instead of coming out with more content, use the money to fix your app. You can’t look through it at all without it not working..Version: 5.22.0
✓ App is a messSo buggy you can’t even finish a class.Version: 5.17.0
✓ Incredibly GlitchyApp freezes every single time. You need to constantly reboot it. You get to the class you want in the end, but it takes a while..Version: 5.20.0
✓ Too many issuesGreat content, but the app is unusable. Classes don’t load, searches don’t work properly, saved classes no longer show. The main website works better but even that has silly issues. They've been promising an update to fix it for months but nothing is happening..Version: 5.18.0
✓ Cast to TV doesn’t workLove the app and the workouts, but only being able to use my tiny phone screen is a major downfall. Too often, I have to pause workouts to rewind, get closer to the screen to watch and then rewind to catch up with the move again. Not exactly the smooth flow to a workout that I want. The app and their website says you can cast to a device or TV, but it’s never worked for me and lots of others users have had similar issues in online forums. I’ve tried two different smart TVs, a fire stick, a Roku box and even just casting to my laptop for a slightly bigger screen. Nope! When trying to cast, I always get the same error message that there are no devices available despite everything being on the same network. I’m a super tech savvy person, have wasted an hour troubleshooting with the same results. Very frustrating. Others who have had success, say music is an issue. Alo, PLEASE work on this with your developers..Version: 5.28.0
✓ Good app, terrible customer serviceI’ve been a member for years. The app and videos are pretty good and great instructors. Sometimes the music choices are terribly chosen and don’t suit the class at all. I have contacted them about this but nothing changes. The reason I am giving them such a low score is their very poor, unresponsive customer service. Emails are left unanswered for more than a week. The only way to get anyone to respond is to call (meaning an expensive international call from Australia for me). I have been trying to contact them for almost two weeks to sort out a subscription issue and it’s still not sorted. It’s incredibly frustrating to be treated this way, especially as a loyal customer. I’m not sure the app, as good as it is, is worth the terrible service..Version: 5.27.0
✓ Not compatible with AppleTVI love the classes but when I try to use the app on my AppleTV, it is terrible. There is no way to find barre classes. Did they remove the barre classes? All I see is yoga. The section to choose a style doesn’t have anything on the drop-down menu. Whoever is in charge of categorizing these classes needs to be fired. The competitors like Peloton and FitOn are way more organized. There is no way to do airplay or screencast from my iPhone. It says no devices available. The only way to find a class is to search on your phone, find the class you want to take, and then go to AppleTV, search by instructor and scroll through all of the classes until you find the class. The classes are very good and tend to be more challenging than other apps but the technical issues make it so incredibly frustrating..Version: 5.17.0
✓ Stay awayI cancelled my account and still charged I see others have had a problem too this is ridiculous don’t use them..Version: 2021.11.24
✓ TerribleVirtually impossible to cancel the account and you get charged for another yearly subscription. Terrible customer support and website!.Version: 2021.12.22
✓ Charged twice during trialI was offered 60 additional days as trial to consider my cancellation which I accepted. Two days after I was charged twice. When I asked about my charges and requesting my refund, they decided to cancel my 57 days remaining without proper explanation. They have acknowledged only one charge by error and processed my refund which I have not received after 8 days. The second charge is still not acknowledged by ALO Moves. Terrible customer experience and misleading trials and associated charges..Version: 4.5.4
✓ Love the workouts app is not well made thoughI love workouts and quality of instructors, but come on it is not the cheapest workout app the quality of how app is made is very bad. Always something not working, no proper way to create practices and even that simple my practice list does not work. Super annoying..Version: 5.18.0
✓ Cancel membership doesn’t workCancelled my membership but it didn’t work and now I can’t get a refund..Version: 4.4
✓ Seems great but doesn’t workDownloaded it because I was getting Instagram ads for a 7 day Pilates glow series. The programs and classes seem awesome but it’s ridiculously buggy. It never lets me sign in properly. I have to close and open the app multiple times to play a video on my phone. It doesn’t work at all on my iPad. Disappointed..Version: 5.4.3
🙂 Alo Moves Positive Reviews
Alo Moves works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Alo Moves.
⛔ Alo Moves Problems
