- 63.9LEGITIMACY SCORE
- 76.9SAFETY SCORE
- 4+CONTENT RATING
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UMR | Health App Complaints & User Negative Comments 2024
UMR | Health app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using UMR | Health? Can you share your negative thoughts about umr | health?
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UMR | Health for Negative User Reviews
✓ Always CrashesThis App hardly ever works. It’s always crashing and there’s almost always a broken link that prevents it from letting me log in or see claims..Version: 1.1.3
✓ App does not workVery frustrating to not be able to search for providers in the app..Version: 2.3.0
✓ Poor developmentOverall this app is poorly designed. Input fields should be defaulted to number fields (where appropriate) to minimize keystrokes for the user. Better yet, consider using sliders to calculate number of cups or number of miles, etc. additionally, there is no flexibility in tracking for challenges. If the challenge starts January 1, but you don’t come across the challenge until late February, you are obligated go back and enter data for the weeks that you missed. Can you imagine starting in June ?! You should be able to select the week you want and begin tracking..Version: 1.0.1
✓ It's fineApp gets the job done well enough. REALLY wish you could add ID cards to Apple Wallet..Version: 1.1.3
✓ It’s been updated?When I log in, on the update contact info page it gives me an error message screen and then asks me to Submit to move on. What am I submitting? On the next page, it says the app has been “reimagined”, and no other options to press. The drop down menu strictly has account settings and communication preferences along with some legal stuff, but no options to actually access your accounts or do anything useful. Waste of time..Version: 1.1.0
✓ Apple wallet would be niceI would love the ability to add my insurance cards to Apple wallet. Much quicker to access..Version: 1.1.0
✓ FrustratingI was pleased when UMR came out with an app but this is terrible. There are constant error messages & spinning wheels without it taking you where you click within the app..Version: 1.0.0
✓ Crappiest ever!UMR customer service is the crappiest ever! Their app does not do any of the things promised, such as allowing access to actual benefit information or details of any sort. Everything you need is "unavailable" at the time you need to access it or you are redirected to meaningless pages..Version: 1.1.2
✓ Kind of brokenThe UI is whack. Searching for providers puts you in a never ending login loop, wasn’t even able to pull my healthcare information for the first 6 months. Super lazy programming/ app development. Don’t try to use it if you have a heart condition. You may be taking a trip to the ER..Version: 1.1.2
✓ It doesn’t work properly!I have called UMR and they still didn’t fix the problem and the lady helping me didn’t know what she was doing! So aggravating and useless!.Version: 2.3.0
✓ Not user friendlyThis site is not user friendly. It o ky gives me the basics of what I need to know. I was hoping to see more of an explanation of what is covered..Version: 2.3.0
✓ Impossible to loginUseless app when you can’t login. Using health safe ID credentials and then just lands you on page expired screen. Absolutely tlt no functionality from this app..Version: 1.1.0
✓ No member number? No contact.If you don’t have your member number committed to memory this company refuses to talk with you, the toll free number? Nonfunctional without a member number. What if that’s what I’m calling to find out? No response and no other way to contact the company itself. This needs to be addressed.Version: 1.0.0
✓ App for UMRThis App is the most difficult app I have ever used. It is not user friendly at all and I would rather drive around the country to get the answers I need..Version: 1.1.3
✓ It’s averageJust an average app that I have to use to access employee benefits when I am denied..Version: 1.1.3
✓ IF Card Not in WalletJust downloaded the app and the very first thing I noticed is that I cannot save my ID card to Wallet? Why not? That is just ridiculous. More to come, possibly, as I use the app..Version: 2.0.1
✓ No functionalityThe app is not helpful at all at making appointments or organizing individual plan options. I’m not sure if it’s lack of organizational / budget from UMR or if it’s the fault of the UX/UI but it is a headache to use. I usually opt to call in any questions or visiting the website. Good luck.Version: 1.2.0
✓ A bad website disguised as an appWhen you log in to this app (a process that fails about 1/3 of the time) it just loads information from the website in the shape of an iPhone screen. It is slow, and clunky. Finding a healthcare provider still requires the app to load several external websites rather than just query the servers and load the information into the app. I would give it 1 star but you can wrestle with the sloppy UI and find the info you need. It just requires many more steps than it would take if the app was well made..Version: 1.1.0
✓ UMR App not working 😡I logged on this morning the app is not working. It states, the page your trying to request is no longer available..Version: 2.0.1
✓ App is terrible.The screen is locked in tiny handheld phone screen size. Opening it on the iPad shows only a screen optimized for a phone and does not resize. The resize buttons don’t work. It isn’t even showing an actual icon for the app. Just the default icon when you are installing a new app. The lack of attention to detail makes me wonder how they are dealing with sensitive data if this is how the front end looks..Version: 2.2.0
✓ Worthless! Read the reviews!Can this even be called an app? Look at all the reviews! It is not 4.2 stars! It literally never works for anyone! Why even market you have an app if it isn't going to work, just don't have the app! Supposedly the developer replies to all these comments yet for 6months+ no one can get it to function! Worthless!.Version: 1.2.0
✓ Needs workI was a little skeptical when the app only had a placeholder icon after installing. I signed in, clicked claims and… blank screen. Restarted app and got the same thing. So the app is useless as it stands. I hope they get it working better because the UMR website is not user friendly so my fingers are crossed that this app might be a better option once they get it working..Version: 1.0.1
✓ Doesn’t workTrying to view my FSA account has been a struggle because this app constantly crashes all the time. They need to improve this and make it much easier to view your FSA account without creating a separate account within the app..Version: 1.0.0
✓ Useless!I only came in for one thing, to see my providers for my medical benefits. Not only am I unable to see any options except one (United healthcare which you are connected to) but it says in a small disclaimer that you don’t show all the providers available to your users. The whole point is to see my benefits and who I can go to and I can’t even do half of that through this app! It’s misleading!.Version: 2.3.0
✓ Handy but….This app makes it convenient to access my UMR information What I don’t understand is, while looking at in net work and out of network expenses, the dollar amounts are identical. It appears that I spent the exact same amount using both in network providers and out of network providers. If someone could explain this to me, I will raise the stars amount..Version: 1.2.0
✓ Worst app for accessing important infoThis is the worst app I have seen for someone to have to use to determine providers in their network. Look at Cigna’s app or other insurance carrier. This should be basic codes for apps to see who is in network and who is not..Version: 1.1.0
✓ New member. Horrible customer service.After reporting a broken link to find a new provider, I tried to chat with someone to get a list of providers but was told I was 137th in line. After finally reaching someone on the phone, they told me they’d email me the list of providers in the next 24 hours. It’s now been FIVE DAYS and I still haven’t received the email. (No, it is not in my spam folder.) I checked and the link to the providers list is still broken. This is NOT a good introduction to this company..Version: 2.3.0
✓ No, just no!You can’t even extract data from UMR and place in in the correct fields? We all learned sorting and filtering in kindergarten. You put my spouse’s name where mine should go and tied my date of birth to my spouse’s name just to make things interesting? Then, I have to spend hours on the phone talking to five different people who still can’t get the issue resolved? Ask me one more time to verify who I am!.Version: 2.3.0
✓ Massive technical issues still not addressedI've been able to get all the way through logging in and verifying my id only to be automatically logged out. I've called about this issue multiple times to be told "try a desktop" (this is an app by the way) When I'm click the number posted on the page for technical help you get you get UMR who after multiple redirects finally gives you the right number while you can listen to the on hold message telling you that you wouldn't need to sit on hold if you used the online services (that I am still trying to access) This has been going on for months. I'm not trying to play games, I'm trying to get access to information to make better health decisions. At least post the right help number!! Ps do not even try to tell me to log out and log back in. I'm a health IT professional, I can assure you this is not user error..Version: 1.1.3
✓ UselessAfter logging in, I only get an error message. No means of chat or other communication zero stars. From my experience, the website is not active at all times. Disappointed. It leaves room for improvement..Version: 1.1.1
✓ Doesn't workJust updated and now this app won't even open (used to crash often) on my iphone 14 pro. It's pointless..Version: 1.0.1
✓ Garbage - crashes constantlyNot unlike the website which takes extremely long amounts of time to load, I can’t get this app to run for more than 10-15 seconds without it crashing. I’m assuming it’s a bug, very old coding language, or very inefficient coding. I don’t have this issue with any other apps..Version: 1.2.0
✓ Login issuesOn your App, I always run into issues. I enter the right combination of credentials but until I reset the password, I am not able to log in. A few days later, the new password stops working and I have to create a new one. I have a good system with password and UMR App is the only one gives me hard-time Vs all other apps that I use..Version: 2.3.0
✓ Very poor.I don’t understand why UMR card will not pay copay in prescriptions. I try to open the link to the HRA card and only get a blank screen. This app is not helpful at all.Version: 1.1.2
✓ No IT team obviouslyThis app is so hard to login to and even use when you finally get into it. Whoever designed it should be fired along with whoever designed their mobile app. They are making it almost impossible to access my FSA funds which is quite illegal. Update to the correct century please so I can stop calling support every time I need to do a single thing with this barely functioning company..Version: 2.1.0
✓ Difficult to look through and doesn’t show me my benefitsDoesn’t show information needed.Version: 2.0.2
✓ Horrible!Biometrics never works forcing you to sign in manually. When you do sign in, the app doesn’t load!.Version: 1.1.0
✓ Not GoodVery buggy app that is also horribly laggy and just a poor front end to their website..Version: 1.0.0
✓ 👎Not very user friendly,over complicated like everything else now a days, I want to share my insurance card with my ex-wife so she can have one for the kids and it’s almost impossible to share.Version: 2.3.0
✓ Not fully functioningGreat ID. The app needs some work still. Unable to view ID cards (which was one of the reasons I downloaded the app). It just continues to load and will never pull up the cards..Version: 1.0.0
✓ Slow loadingI thought it would be so handy to pull up my id cards on this app rather than carrying another plastic card in my wallet, but twice now the app failed to load the home screen when I needed it..Version: 1.2.0
✓ TERRIBLE APPThis app is a joke you cannot find anything that you’re looking for. There is NO INFORMATION ON MY HSA anywhere on this site. You cannot look up doctors in your area or even check to see if the doctors you currently see are on the list. Just ridiculous!!!!!.Version: 1.2.0
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