Tandem Mobi® Mobile App Negative Reviews

Tandem Mobi® mobile app App Complaints & User Negative Comments 2024

Tandem Mobi® mobile app app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tandem Mobi® mobile app? Can you share your negative thoughts about tandem mobi® mobile app?

Tandem Mobi® mobile app for Negative User Reviews

✓ Overall a good app; needs a little workFunctions much the same way as the X2 t:connect mobile app. Overall it’s pretty good. The CGM graph keeps losing hours of data (which never happened as I recall with t:connect). Other than that no complaints..TheblindshamanVersion: 3.2.2

✓ Please fix all the bugs.Background refresh is on and the app is never swiped away on the phone but every time I go onto it, the CGM data has to reload as if I've just opened it. And because it's not working properly, it spams me with notifications every 1-3 minutes when I have a high/low. On top of that, the "control IQ has predicted you will drop" notification activates after my sugar is already low. I'll be 68 and finally the notification will trigger. And the "control IQ has increased your basal but sugar is still high" notification is useless. There's nothing else to do but wait for the insulin to kick in. The alert fatigue this is creating is insane. The animation to swipe the notifications away within the app also gets stuck so it's choppy..ApolloisbetterVersion: 3.2.2

✓ No support for t:slim X2This app does not support full control of the t:slim X2 from the phone app, nor does the t:connect app. If you guys are considering not giving us FULL control of OUR pumps (we own them, not you or the FDA) I suggest rethinking things. While I’m at it, why don’t you guys work with the DIY community and make it easier for us to send commands to OUR pumps as we see fit, using whichever app whether DIY or slowly FDA approved, that we choose? The t:slim X2 is my preferred pump (hardware-wise) to close the loop with via DIY APS apps, but it will not be possible until you guys release full control to the T1D community via an app update or share the communication protocols needed. My old Medtronic pump that gives me better glucose control thanks to having full radio control from DIY APS apps ain’t getting any younger while my X2 collects dust while I’m waiting for it to be unlocked. Please make our diabetic dreams come true by unlocking the full potential of out X2s before our old Medtronic pumps bite the dust! ❤️.ABloodyDiabeticVersion: 3.2.1

✓ Issues with lost dataThe app functions well for controlling the pump but I often lose CGM and control IQ basal rates for several hours. Restarting the app doesn’t bring it back and actually loses more data from the day..Jessica AllisonVersion: 3.2.2

✓ Needs work otherwise goodAs my first pump it’s amazing how tech can do this. However the app needs work. It has issues staying connected to the g6, better upkeep of the graph and better explanation of some of the terms. Why while I’ve been sitting for hrs does the control iq decide to turn from on to active, when I’ve been sitting the whole time nor activated the activity action?.CheshireKat626Version: 3.2.2

✓ Was so excited for this pump, but app does not work wellWe got this pump for our young daughter about 3 weeks ago. I have been waiting for it to be released for ages. But, we lose connection with the app multiple times a week. Since we use it to dose, we have to uninstall and reinstall in order to bolus when this happens. The graph is constantly going away. In order to reinstall we have put pump on a charger, enter serial number, etc. it’s a process-not terrible if you only do it here and there. But, we have done it twice in three days. I am not giving up hope, but worried about the pump and app. On a side note, I miss the ability to look up pump history besides on the Home Screen. I also miss the calculator feature for the carb count. If this app was reliable, I would love it. The app just isn’t reliable for us. Hoping that changes soon..SlayQueenMomVersion: 3.2.2

✓ Dexcom g7Does the mobi limited launch support the dexcom g7 integration as well? I've signed up for the limited launch but didn't get any response at all..Aykan1978Version: 3.1.2

✓ Needs workThe pump and app need more controls for experienced users, and consideration for real life use. Often times the pump is vibrating an informational reminder at 2am when it is really unnecessary. Unimportant alerts or reminders should be allowed to be muted during certain hours to avoid disturbing sleep. Currently have alerts and alarms that have been waking me up such as telling me to reconnect CGM. I don’t have an active session but am actively checking blood sugar- there is no way to stop this alarm from going off every 5 minutes… annoying. Also have an alarm telling me to charge every 20 minutes when the current charge will last 24 hours. Unnecessarily urgent and annoying..LizzzzlizlizVersion: 3.2.2

✓ Doesn’t work goodDoesn’t let me create an account it keep saying t can’t connect to the cloud try again later ….Harryporter1234Version: 3.2.1

Tandem Mobi® mobile app works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Tandem Mobi® mobile app.