- 85.1LEGITIMACY SCORE
- 88.1SAFETY SCORE
- 17+CONTENT RATING
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AOL Mail, News, Weather, Video App Complaints & User Negative Comments 2024
AOL Mail, News, Weather, Video app received 101 complaints, negative comments and reviews by users. Have you ever had a bad experience using AOL Mail, News, Weather, Video? Can you share your negative thoughts about aol mail, news, weather, video?
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AOL Mail, News, Weather, Video for Negative User Reviews
✓ Numerous Spam Messages Sneaking Through To InboxI used to like the AOL app but now it defaults to the News page. A lot of people have complained about this and also the amount of spam emails getting into inboxes - all from the U.S. and despite myself and other users contacting AOL, they have done nothing about it (are AOL being paid by these companies to let the spam email into users inboxes?). It’s that frustrating I am in the process of changing all my accounts that have an AOL email address to something else and once complete I will be closing my AOL account, so good riddance AOL - avoid at all costs..Version: 7.26.2
✓ Sign In Every time On My iPhone 11 ProMaxEvery time I open to check my Mail I have to sign in or close it completely out and reopen for it to realize I’ve not signed out. Please fix this glitch. I’ve had my email for the better part of 25/30 years and don’t want to do away with it because of something you refuse to fix. In this day and age how are we to know that we aren’t being hacked and our information going to the dark web because of this. Security is KEY! And what I get in return is a response of “can you be more specific?” How else should I word it? I leave my phone logged into my email. Once I close the app and go back into it the app directs me to log in. Now, at this point if I do a close of all apps and go back to my AOL app low and behold it is logged in even though when it directed me to log in (falsely) I didn’t log in I just closed everything down and opened it again..Version: 5.20.0
✓ Not very user friendlyI find it hard to find how to change settings. Specifically, I cannot turn off ads appearing in my email feed even though I turned off the ad option. And, I cannot find where to change the annoying sound of incoming emails to something that will be more pleasant. Changes in the main section of my phone do not seem to affect this app and I do not see where to change it within the app. Add to that the fact that they are not accepting calls or chats “due to Covid” — huh? I much preferred receiving AOL emails in the main email app on my phone and not on this special AOL app. Very annoying to be forced to make the switch..Version: 5.20.0
✓ Stop “fixing” things that aren’t broken!Used to love this app, but ever since the new update its become basically unusable. It says I have 13 unread emails, but won’t show me them. Every time I try to read my emails, it says ‘Failed to load messages’. The app looked fine before and functioned perfectly, so why update it to this junk? Please put it back to how it was or I’ll have to move to gmail because this is awful..Version: 6.0.0
✓ Frustrating sometimesEmail is slow. iPad screen sometimes freezes up when trying to access mail, very frustrating! Sometimes the whole thing freezes too. Location is ok but would prefer Australian version..Version: 1.10.1
✓ Interac e-transfer problemsI’m unable to process interac email money transfers when I open the email from within the app. When I click on the bank i want to deposit into (e.g. TD/ Scotia) it doesn’t open the bank app properly. Please fix..Version: 5.19.0
✓ Really bad server! Avoid!Always had problems sending and receiving emails on AOL. And just now I see it’s deleted all my emails in my inbox back to 2014. This was the last straw now I’m changing emails! I DO NOT RECOMMEND!.Version: 5.6.6
✓ Biased/fake newsMediocre app functionality wise but no choice of news sources. Mainly from Huffington/AP filled with untrue, biased and unreliable news pieces. Full score on fake news/brainwashing..Version: 5.20.0
✓ Cannot find the filter email to subfolders. Ads are annoying1) No filter for sorting messages into subfolders for efficient viewing. This is a major flaw not to have included this. 2) Ad pops up immediately. As a 25 year user of Aol address and currently a paying client - I am extremely annoyed by this monetization for something you are already getting payment from me for..Version: 5.20.0
✓ Not simple to openIt’s a little cumbersome to open. You open the app which then takes you to another page to sign in. Then you need to each time type in your email/username and password or use Face ID twice for each step. I’m not able to get into my account cuz the App atm - don’t know why. Once it opens it’s great though..Version: 5.17.0
✓ Settings icon for folders is missingOK, two stars only! The reason for this low score is simple: having used AOL for about as long as it exists I was generally quite satisfied, if not always entirely happy with it. But now I find myself in a completely new situation, as I cannot find the settings icon for editing and deleting my folders. It is simply not there. I hope this annoying major flaw is being looked at asap by the company as it spoils an otherwise quite useful application. By the way, I am using the latest version of AOL on an iPad Pro / IOS 12.1.1..Version: 5.7.1
✓ DisappointedI only use this for my email however sometimes when I open the app no new emails show despite having received a notification for a new email. It’s very hit and miss as to whether it shows me what’s in my inbox. The news section I cannot get past accepting the privacy terms as nothing happens when I click on ok so I am unable to read any articles. Very disappointed with this app. If I didn’t have an aol email address I would not use this app..Version: 5.7.5
✓ Typical Failure of Something that worked for the userWhen something works as well as AOL mail has for decades, it seems inevitable that it has to get changed, in this day and age, to make sure that if you are elderly, it won’t work easy any longer, and becomes virtually impossible to get it to work correctly with other programs. I did use it on my windows computer and my iPad. Now I am told that it won’t work any longer after Oct 20. Supposed instructions are given to make it continue operating with your present system, however, when u read the instructions it tells me that my older “windows live mail” will no longer work with the new system. So nothing on my older windows system computer will read AOL mail. They tell me that I can install an IOS app on my iPad and use that and I did try, however, while it works on its own, with plenty of junk commercials attached, I can no longer send attachments or articles from other programs, through AOL mail. Very few choices in using email, and I am too old and tired to try and learn any new system. Looks like I will have to rely on my one other email account and change the send to address from AOL to it. Good luck if you wish to use the “new” AOL email..Version: 5.20.0
✓ So Many Problems LatelyI’ve had AOL for decades and everything was reliable up until the last 6-12 months. At some point AOL mail within the general iOS email app would disappear, would have to reload ALL the old email once it finally managed to reconnect, and then would still be unreliable when sending as some things would seem to go but actually just be shoved into a drafts folder while others would go out via one of my non-AOL accounts without me realizing what had happened. Did all the usual things to try and address the issue to no avail. Seemed to be something at the other end and not on these devices. So I turned to this AOL app hoping I’d overcome some of these obstacles with the iOS general email app but this app is glitchy and unreliable with the issues others here have mentioned...having to log back in each time, etc. I really hope these issues are fixed. I’ve been very happy with AOL and didn’t jump ship for things like gmail when many others did but I can’t imagine sticking around in the AOL eco system much longer with it becoming as unreliable as it has lately. Really do hope these issues are fixed soon..Version: 5.7.5
✓ Version 7.32.0 crashes my appEver since updating to 7.32.0, on iOS 17.3.1, with a tonne of available space on my phone, the app will not open beyond the blue app screen. It immediately crashes as soon as that screen is visible. SUPER FRUSTRATING!!.Version: 7.32.0
✓ America OnlineIt’s not as good as it used to be, but still holds up in comparison to the Microsoft Network (MSN). Wish AOL Instant Messenger was still available, though..Version: 5.15.2
✓ AOLLiked it...Version: 1.11.1
✓ The new emailI have updated my email as requested and thoroughly disgusted at this forced change. There is persistent ads, there seems no way to remove the list of emails so it is difficult to read selected work. There are constant updates popping up when you are working on other things. The whole experience is a complete disgrace. Also I have attempted to update my wife’s account, unfortunately her mini iPad will not accept the AOL app and using AOLmail log in is not user friendly as there is no way to store user name and password. I think you should completely abandon this outdated “upgrade” as it has taken email access back to medieval times. Please IMMEDIATELY reinstate the old comfortable email system. Also do you not ever realise that there are many of us out here who are not it savvy, especially when some of us are well past three score years and ten and rely on easy email access to keep in touch with family and friends. This utterly useless upgrade may if force me to take on a mobile phone, something I have managed to do without and have no desire to alter..Version: 5.20.0
✓ HuffI’ve used AOL since I was 8. I got it so I could have Facebook and Runescape. There’s a bit of nostalgia for you. This app, when I first got it was great! 5 stars. Woo hoo! End of story easy to use app, no bugs, perfect... oh maybe not so perfect. Every time I open the app one of two things happens, 1. There is a problem with my account and I’m logged out, prompted to sign in... which never works, or two I’m logged out with the same non working sign in page. So I have to close/kill the app sometimes twice or three times and reopen it and then I can access my email, no longer signed out. Today, a more irritating bug cropped up. Blue screen. Four times I had to kill the app to be greeted by the second example non working log out page. A further two more killings of the app and I was finally able to look at my emails to see I didn’t have any new emails. If the app worked properly I’d give it 5 stars but I’ve had these problems for over a year now and it’s not great. When it is fixed, the star count will be adjusted. If it’s not fixed soon, I’ll have to swap to Gmail. I like Gmail, it’s got my other childhood account... not a very professional email address though. If you made it this far, thanks for reading, stay safe, keep well, be good and eat your greens. Oh and in the wise words of an old man, never eat pears and don’t be lasagna..Version: 5.14.1
✓ Layout good, function unevenReasonably organized. However, it frequently suddenly won’t open some emails and I have to Google AOL and go on the main site that way to get my email. Not helpful! Also prefer to access all email in one place through Apple Mail..Version: 6.24.0
✓ Toujours des problèmes !Je n’utilise aol que pour mes e-mails sans entrer dans l’App., je n’utilise jamais toutes les autres fonctions et j’ai continuellement des problèmes avec le mot de passe sans aucune fenêtre et aucun lien facile pour le récupérer ! Mais par contre j’ai continuellement une fenêtre qui s’ouvre pour me dire que le mot de passe ne fonctionne pas dès que j’ouvre mes e-mails sur mon iphone ou mon ipad !!! FATIGANT !.Version: 5.17.0
✓ AolNe fonctionne pas.Version: 5.14.1
✓ Signing onIt sucks having to sign on ( log in) several times a day , on all devices , leave it signed on for a least a week.Version: 5.20.0
✓ Annoying things about this appHaving to log in to email every day is annoying.. Why can’t the login ID and password go on the same screen - having them on separate screens takes twice as long to log in Links go through to an AOL browser instead of safari so none of my saved passwords work when I click through a link. Please can we have an option for links to open up safari. I much preferred being able to receive mail via the iPhone mail app..Version: 5.20.0
✓ Not user friendlyYou made me change to the aol app for mail on my ipad for security reasons. While I understand this, you required me to go to an app(yours) that is functionally inferior. For example, instead of being able to swipe the body of an email to delete, reply, forward etc., your app apparently requires that you go over to the inbox to do it there. And if you do go to the inbox then it only allows you to delete, move or toggle mark new/read. If you want to reply or forward, you have to move your hand to the top of the screen. Much less hand movements with the ipad app. Much more efficient. And deleting multiple emails from a folder(like spam, for example) - no way without emptying the whole folder. I am assuming these functions are not trademarked by Apple . . . So why not work to make your app more user friendly? It would really be good if you did..Version: 5.20.0
✓ Multiple AccountsMobile App is useless for multiple account users. WOEFUL!! 👎🏻.Version: 5.7.5
✓ User ufriendlyI’ve been forced to install this app following AOL threats to withdraw support from third-party email accounts. I’ve been happily using Apple to manage all my email accounts, including AOL, on my iPhone for 10 years. Now with the AOL app I get ads at the top of my inboxes, which I can’t even delete, let alone switch off, and slow updating of my accounts. When I try to alter cookie settings, I get the page telling me to “see settings”, but I can’t get past this page actually to see these settings without accepting them first. This is contrary to good and fair practice..Version: 5.18.0
✓ AOL review, can do much better...Unfortunately this founding-father of emails changed hands several times over the years and made itself less and less cutting edge and less and less reliable. I’ve lost complete emails that I sent due to some strange OOOPS moment where the sent mail is neither ‘sent’ nor returned to me. I make sure I hold a copy of the text before hitting ‘send’ now. Sometimes it is off-line or very slow. I persist though as I have had it for 20 years, it is embedded as my main email in so many places and I am familiar with the layout which I quite like. I suppose it’s a bit like using a second class postage stamp, it gets there a bit later but it generally works. Is it too late I wonder for the owners to pull this back up the rankings to be a leading email provider again, it obviously requires investment and a business model that produces revenue to pay for it. (I’ll be copying this text first before hitting send just in case it goes OOOPS!).Version: 5.13
✓ Clive BuckeyI’m confused. I’m a Huffington post reader but it all seems so one sided. These are figures from ONS and PHS. The following 7 day average of deaths on July 26th was 66. Holding its own with 68 deaths week before. No decline reported at all. 444 deaths recorded by government in week ending July 24th. The thing is it doesn’t add up. In week 24th there were zero deaths in Scotland, Norther Ireland and 1 in Wales. In the hospitals in England total recorded deaths according NHS was 67. So we have 376 unaccounted for. That’s 85%. Seems there’s a lot of information being suppressed. Or area we being lied to. Please shed some light..Version: 5.16.0
✓ CalendarWhy no calendar function in the app version?.Version: 6.57.0
✓ Doesn’t refresh in the backgroundThis app bugs me.... I have notifications set up..... I get a lot of emails so I don’t always check them. But when I see a notification I’d like to check, I click on the notification so it can take me to the app so I can see what the email is in it’s entirety. Once I click on a new notification..... it’ll take me to my email inbox page and a pop up comes up saying “THIS MESSAGE DOES NOT EXIST ANYMORE”. And I know why it does that..... it does that because the app doesn’t think that email is there (since it’s so new- and I clicked on the notification as soon as I got it). Sometimes I can wait a minute or two and the pop up will go away and it will take me to that email...... but usually it doesn’t. So basically...... this app doesn’t refresh in the background when not in use. I suppose it’s good for battery life reasons. But it’s also annoying when I open the app and have to wait like 30 seconds for all my new emails to load.......... I wish they were all loaded by the time I went to the app..Version: 5.15.2
✓ Aol problemsI have used AOL since I had my first computer over 15 years ago. I never used to get so many adverts from USA which, as I live in England are totally useless to me. More recently I have encountered problems trying to send photos to friends. The original Mail was perfect, but AOL Mail does not have an icon to send them and the original Mail no longer works which is frustrating. I am getting a bit fed up with AOL but having to inform so many people I am making a change of server puts me off changing. Stop messing about and put things back to where they used to be..Version: 5.10.3
✓ Fix it....Updated today and now the app crashes everytime I try to open an email.......Version: 5.6.0
✓ Won't load after the latest up dateTried re installing the aol, tries to load then goes back to the icon. Kids tell me I shouldn't be using aol anyway..Version: 5.14.1
✓ New formatI really hate the new format. The old one worked just fine and now you’ve changed it. 🤦♀️ Also every nickname I use says it is already taken - no matter how weird a combination I use..Version: 5.20.0
✓ Only for US based customersA good app. Unfortunately AOL only wants USA customers and requires a US phone number. This means that if you open an account you can't change your phone number unless you have a US number (this is needed for security in case you forget your password, etc). When I contacted AOL, I was told that you can only open an aol account with a US number. This may not be true since I have 2 accounts opened elsewhere by using the US post code 00000 but regardless, I wasn't able to change my number which means that I won't be able to receive a code to access the account if there is a security requirement. This is a major shortcoming. As such, I will have to change to a different provider. Otherwise, it is a good app that works well..Version: 4.2.0
✓ Invasive wef paid email site garbageWef infulence needs to be cancelled.Version: 7.20.0
✓ Keeps asking me to login. I have used my AOL email address for well over 15years but I find the app constantly says I need to log in and I try to but says password incorrect. Then I look again and it has retrieved emails again and seems ok then logs out again it also moves all my emails to the deleted mail box. It’s so annoying as the problem is recurring more and more often . I cannot even log in to update my old contact numbers for password retrieval. Any help advice would be great ? Thanks.Version: 5.15.0
✓ Not warrantedI use aol for emails. Please stop the news for a country I don’t live in.Version: 5.14.1
✓ Stop letting junk emails throughUpdate Nov 2022: they replied to this review telling me things I already know and tried. No help at all. I obviously mark emails as spam all the time. And why are emails that are legitimate going to the Junk folder? No help there. This app is not good. Original review: There’s no way for me to fix the spam filters… because they don’t exist. I called AOL and they had the audacity to suggest I pay to get tech support… in order to get the mailbox to behave as it should: delivering me my email, keeping out spam, and respecting if I’ve identified something as spam. I had to do a workaround and set up filters to send common junk words like “McAfee” and “Shark Tank” and “Mail Order Bride” to the Junk folder… and now AOL sends tons of my legitimate emails to the Junk folder, when my legitimate emails don’t AT ALL match the filter I set up. So… AOL either does way too little (let’s all the spam through), or it chooses to do what I NEVER asked it to do (send important emails like bills and renewal notices and subscriptions to Junk). This is garbage and I’ll be closing this mailbox soon..Version: 7.0.1
✓ FrustratingSame response to the review came back again!! I prefer the apple mail app. Works well. No ads. Much better than the AOL app. AOL app offers nothing. Sorry folks. Response to this review was not helpful. I was advised to delete and reinstall the app. It was a huge project to bring all the folder content over one at a time from the Apple app. I am not willing to do that again. What follows is my original review: Mail fetch is slow and often doesn’t show that it’s working. Swoosh sound when sending is gone so you’re not sure your mail has been sent. Each folder from the Apple mail app had to be opened in the Apple app and moved one by one to the AOL app. This was arduous. If you’re forcing us into the AOL app for “security reasons “ then please get the app to work right. Finally the advertisements at the top of the inbox are so annoying, distracting and unwanted. It was a pleasure to use the Apple mail ap. This is really a disappointment and an inspiration to use another email service..Version: 5.20.0
✓ It won’t let me staySince updating I have to sign in every time and I can’t find anything that lets me stay signed in. VERY annoying so now you get 1 star..Version: 5.6.6
✓ Needs improvementShould be a way to delete bulk emails on mobile device. It seems I’ll need to go on my computer to ckean up the account.Version: 5.11.2
✓ Used to me my favoriteA little bit funny that one day all my e mails were blank. I had gotten a hint that someone might have hacked my mail but didn’t change my password. All my most important documents were on this trusted site. I am a basic over 60 person so it was easy to navigate the attachments were easy like I said it had all my data and personal records on it. I still feel like it was extortion sorry but one day everything is blank on my OC and my I phone. Apple with many hours of me freakingbout to recover mail told me it was the server. They were correct my other accounts g mail yahoo all working. We tried going through Safari but here is the creepy part. Call their Tec support number and you are routed to a person who promises to get you up and running AND lost e mail back for a monthly fee. Talk about making you a hostage a vulnerable moment. I still am livid now I don’t trust them. Long story of course I paid what a racket BUT they never got access in my phone working why? It’s the server!! I don’t walk around with a PC I use my phone. With promises to recover lost whitewashed mail ( something fishy) ok got that up but my phone what I really need access to, NOT working m. That’s not fixed for me to go through safari mail and type it in. It’s not private and it’s annoying. All other mail works. I paid FIX THE SERVER or refund my money!! I don’t think I will ever trust them again..Version: 5.7.1
✓ AwfulI’ve used AOL for over thirty years. This new version which can only be accessed using the app is rubbish. It has a major glitch where if you return to the app to read mail it instantly clears each mail you click on so you have to exit and open the app again. It’s just awful. It doesn’t use stored passwords either so if you click a link within the mail you have to remember an ancient stored password or make a new one which messes with your other stuff. Why did you take control of how your AOL users access their mail? It worked fine before..Version: 5.17.0
✓ The app keeps logging me out of emailsI love AOL but recently they said I had to download their app in order to keep using emails. Okay. I downloaded it and all worked. I get notifications of emails received, but when I go to open them I have to sign back in most times, which is soooo annoying. The email app isn’t as user friendly either as I used to be able to press save and it would remember the folder and I could just tap (or scroll down if not). But now when I save I have to scroll through until I get to the folder I want it saved into..Version: 5.20.0
✓ A pain to useWhen I first got the app ages ago it would leave you logged in for a month if you didn’t log out. Now you practically have to sign in every time you go to check your email. And it doesn’t even work all the time, it just sends you back to the opening screen. Sometimes that can happen 3 or 4 times before finally logging you in.Version: 5.9.0
✓ Could thus app be any more awkward ? Where is my storage ?So frustrated with thus change I used to access all my accounts via the same browser Now this app just channels US non interest tabloid nonsense and ads that I don’t need and has blocked my access to stuff I’ve organised ? Why ? I’ve used AOL for over 20 years now failing to do what it ought U K based used to think e mail was global - the parochial tittle tattle of US state gossip is not what I need. I frankly do not care about Trump so stop plastering his obscene presence on my access page - sad changes unnecessarily controlling -.Version: 5.20.0
✓ Don’t want addsThird party apps don’t have adds do I have to change email to third part.Version: 5.20.0
✓ Far too much SpamLike many people I have more than one email address but my longest standing one is with AOL. The level of Spam with AOL is ridiculous (mostly from the USA) and there is no effective tool to control it other than daily deletion. I get no spam with my other email addresses as spam is presumably better controlled by the companies concerned. I am tempted to stop using AOL but this would involve contacting too many people with an alternative email. Can’t understand why one of the original ISP’s cannot filter spam more effectively..Version: 6.61.1
✓ Hate the new updateInstead of just going to mail now I have to leave “news” and go in to my mailbox every single time. It’s irritating. If I wanted to see AOL News I’d login on a laptop.Version: 7.12.1
✓ AOL new mail appIt’s too full of stuff,....... awful to use,..... hard to navigate,.Version: 5.17.0
✓ Not goodCrashes and closes frequently. Won’t let you attach or open email without using ‘smart’ features, which scan your emails and use your personal data to make adverts more relevant to you! Even when you do switch this on it still sticks and doesn’t let your emails open. The worst bit is when you click a link in emails and it closes down the app during a task and you have to go through the same process several times due to the app closing constantly. Dreadful app, poor service!.Version: 7.12.1
✓ ReviewOne star. There are ADS on top of my emails. That is deplorable. Also, I actually LIKED the way Aol was before the change. Now I have to use gmail for the important stuff. Mr Serotonin.Version: 6.59.1
✓ New app and useless newspageI hate not being able to get on my email without all this half porn or democrat pig garbage on news. if I could figure out a way I would delete that news page forever.Version: 5.20.0
✓ Review of AOL newsPoorly organized website. Disjointed story lines ( frequent next page continuation of stories often never giving the story in the headline) and misleading headlines (frequently subject does not follow headline of story). Also, news is biased toward stories that reflect the philosophy and ideals of the liberal democrats or socialists’ view point. Much news is not reported except in a cursory or negative way when it involves a conservative subjective or President Trump. Opinions and impressions are often reported as facts which tries to lead the reader to think as you do which is either as a liberal democrat or a socialist ideologue. You are not a news organization when it comes to reporting political news but unfortunately a biased agency running a campaign supporting only the Democratic Party. You do not report on the conservative view point except to dismiss them as evil thinkers because they do not believe in identity politics, open borders or big federal/socialized government that knows better than the individual regarding how to take care of themselves. You do not promote independent thoughts. Sincerely, Veltman 510.Version: 5.10.3
✓ SpamWhy are you letting so much spam through.Version: 7.8.0
✓ Great when it works!As an email app goes it's perfectly good when it's actually working but extremely frustrating when it's not. It's glitchy all the time, not loading emails it says you have. Or like today you delete to spam coz somehow the crap has made it to your inbox and it just keeps re-appearing even after it says the inbox is empty! Sort it out!.Version: 7.24.0
✓ Logging in constantly is a painI used this app on my iPhone for years without having to log in very often. It remembered me and my sign in info for weeks or months at a time and was very easy to quickly check email throughout the day. Something changed in the last couple months and it asks me to login constantly. Sometimes several times a day. It’s tedious having to constantly log back in all day every day - there’s now no such thing as just checking the email real quick. Why was this changed? Why is there no option or checkbox to toggle on that says “remember me”. It’s not a public computer, it’s my personal phone that’s locked and needs a passcode to access. It makes no sense that I should have to log in every time I want to do that. What’s the point in even having the app then? I’ll just login through the browser. Or better yet, I’ll find a different provider whose app functions in a less annoying way. Do better aol. I can see from a quick google search that I am not the only user severely annoyed by this failure to stay logged in on my phone..Version: 5.11.2
✓ Would have added zero if I could. Use at your own risk!AOL is not what it used to be! Many users use this app because they have problems integrating with iOS mail. Using AOL with apple or other mail apps will start great, then within 24 hours, it will no longer sync. There is no real clue as to when it un-syncs, except when sending mail. So you probably won't realize your not getting your mail and then you will be asked to re-enter your password. Perhaps it will appear to work again, but it will only be temporary. AOL does not clearly explain the fix, they would rather you pay monthly for assistance or download their app. Fortunately, Apple now shows the type of data this program obtains. PLEASE SCROLL DOWN TO READ. It is scary, and this is just what they volunteer to show. You can tap the data groups and see more details. This is a lot of personal information, good luck..Version: 6.41.0
✓ Hard to UseI recently had a problem where due to a lack of storage on my phone I was unable to reinstall the AOL app after temporarily deleting it to solve a reoccuring problem where I would always be logged out when entering the app that would go away for a period of time after deleting/redownloading the app. After this update I wish I had not wasted my time deleting things to get enough storage, as now basically everything that I like about the app is ruined. It's hard to use and, though obviously a minor issue, looks awful. Really wish I had been able to stick with the old version. Edit: I also discovered a problem where I am not receiving notifications for emails. I know it's only a loss of maybe five seconds to check it myself at the end of the day or when I wake up, but if I have to do that instead of being notified, what is the point of having the app instead of just using the web version?.Version: 6.0.0
✓ Mail won’t loadIPad Air /3rd generation / news loads but mail spins for hours without loading.Version: 6.0.0
✓ All I need is an email app, attach documents and printWow, junk ads at the top of the in box faking as new mail, inability to add documents as attachments in a message or response, if you click on links within the email message it opens up a weird window that appears to be some browser like page but it doesn’t interact with vpn I have installed on my iPad ( and no way to know the safety of the webpages), it doesn’t display the web address of what has been opened. This weird browser appears to secure web pages as an unique device(so I have to do a two-factor authorization), there is no back button, no ability to save a pdf to a file (if that is what the link opened) and no ability to print the said pdf. If I want to do anything of those things I need to hold the link down in the email message and open safari. I don’t need a news feed, nor videos, nor the other side info not related to mail. The help with email link within the app goes to page that “opps” doesn’t exist. Come on, AOL you can do better than this!.Version: 5.20.0
✓ Not User friendlyI’ve been subscribed to AOL since 1995. I’ve always loved working with AOL, however of late the App has become far too complicated to navigate. For example, I needed to quickly change my password behind what I suspected was a security breech. It took ions of time for me to figure out how to change it- far too complicated to figure out the process. Not that I think it should be easy, however, with the proper credentials available it should not be overcomplicated. I’m close to sixty, but have been using the Internet since 1992, at least. I consider myself pretty acclimated but lacking the patience for too much of a process. I am afraid such simple navigations, have become too time-consuming and tedious. I think the process could be easier to navigate and simplified once proper identification is established. Just my two cents. All the best, Elizabeth.Version: 5.17.0
✓ Latest version is prettierMy chief bugbear with the app w as that it took so long to refresh. I saw how many new mails I had on my home page, through the little number, but going into the app, it frequently did not show the new emails it said were there. It could take several minutes for the app to refresh. That still seems to be a problem. This iteration is prettier than before but I am not yet sure it is any more functional..Version: 6.0.0
✓ ReviewTerrible , unsolicited ads which were not there before.Version: 5.19.0
✓ Not meant to be an email appHow do I get to archived messages! It’s no a friendly app to be honest. One more thing is that I have registered an email and whenever I went to access it from my pc it says we have sent you 8-characters password on your email address when I cannot access the email address itself how am I supposed to get the password sent to me! Seriously this is such a Big-Oh mistake to protect users. The app has only: sent mail, outbox and drafts where are archived mails! Why do I need built in news in an email app! No one is looking for news within their app to be honest, icloud mail does not have this option neither outlook since in mails people would like to focus on their job not to read news. They can access and purposely browse news if they need to. These problems in the app and the website really effected badly on my business and I lost a lot to be honest..Version: 6.39.1
✓ Bombed by spamI feel like the people in charge of this app are asleep at the switch. I'm getting bombed by spam on this app. All I can do to try to stop spam in this app is mark it as spam - and it still keeps coming. Then I get ads from AOL to buy their anti-spam software. Makes me wonder if AOL is letting the spam thru on purpose to try to get customers to buy their anti-spam software. I would drop my AOL address except it is linked to too many other services. I never signed up for AOL but was transferred here after the demise of the Verizon email service. This email address managed by AOL has become one of my junk addresses, like g-mail, that I stopped giving out to important contacts due to the poor spam blocking. I use another email service that easily filters all of this same low-IQ-conceived, perverted spam, and I never have to deal with it except to hit the mass-delete button..Version: 6.55.0
✓ DisappointingI have been a customer of AOL for years and was really excited to have this designated app. However, I don’t always find this app to be user friendly. For example, whenever I receive an email with an attachment I can’t see the contents of it unless I save it first into my notes. Same if I want to print anything. But perhaps the most annoying thing is the number of emails you receive that are forced adverts. No matter how many times you delete these in a day, they keep on coming. Infuriating. Looks like it’s time to move to a different provider..Version: 6.39.0
✓ BiasToo political Bias in news feed ...fake news.Version: 6.0.0
✓ Pictures and VideosTried to send videos (1.5 minutes). Kept getting over 25mb warning and shut down. Went back to old AOL on IOS and same videos were compressed and were sent and received OK. Does this mean I won’t be able to send email videos any more without a lot of screwing around. 🤨🤨🤨🤨🤨.Version: 5.19.0
✓ Cuts off first letter of address and won’t sendI read that this problem has been commented on a year ago and it’s still a problem. I have the newest edition of this app. AOL was working well with no problem when used in my mail app on my Apple products, but now I’ve been advised you won’t support my doing this anymore. I’m very disappointed and will begin the process of changing over to another mail service at great inconvenience after many years using AOL. I received a response from your team which seems to be your standard response to many of your dissatisfied customers. I did as directed and the first letter still gets cut off an email address resulting in it not being sent. As I read other criticisms, this isn’t a new issue. Why can’t you fix the problem? I’m surprised your advertisers are continuing to use your company. They must not be reading the reviews. Too bad you no longer allow us to use the Apple all-inclusive email program. AOL worked well in there. I’ve been notifying those on my address list to use my gmail address instead of this one. Read the complaints and fix the problems! Deleting, rebooting and reinstalling doesn’t work. And to suggest going off WiFi and on to a data plan is asinine. The problem is not with your consumers, it’s with your faulty product. Hire someone who knows how to fix it..Version: 5.20.0
✓ CH769I can’t even really write a review because the app is not working. I do not receive emails from everyone that sends me emails. I deleted the app and tried to do the original email online but that didn’t make any difference so I have the app back on my phone now but like I said I do not receive emails people send me emails and I never receive them. I did the whole reinstall the app/restart the phone routine several times. It still is not working properly. One of the greatest things about aol mail has always been it’s spam filtering capability. Now if I block to all, but my contact list, every slimy, smarmy, spammy piece of mail sent my way gets into my spam folder, but emails from other senders that I know, but haven’t entered into my contacts yet, just disappear. They don’t even appear in my spam folder so that I can select them out of all the garbage to keep and read. I have had my aol account since I got my first computer in 1995 and in the past I would have given it 5 stars without thinking about it. I spent many a pleasant hour in the chat rooms back then. It was better than Facebook will ever be, but you tried to fix something that wasn’t broken and that is sad..Version: 6.49.1
✓ Using this app on iOS is annoyingSorry, but I would rather use the less secure mail app. Links in email are opened with in the app instead of in safari and there is no option to get to safari. Without safari I have to type in my passwords and logins every time. Annoying aol. Face ID doesn’t work. Your other options for retrieving my aol mail are also less than user friendly. Annoying is the most polite way I can put this. I’m very tempted to switch email providers if that wasn’t such a headache. The developers response isn’t really valid, my complaints are about the functionality of the app and the ability to actually get out of the aol app and into safari. I don’t have a problem using your app, or at least I wouldn’t if it was as functional as the one that is within iOS. Give me the option to open links in safari, allow me to quickly move emails to other folders and not search down an alphabetical list..Version: 5.20.0
✓ Was fine before updateI had to change my email password due to possible data breach of unrelated company. I first did that on my PC. Then I had to do it on my iPad and iPhone with some difficulty. To fix new problem in accessing my email on my iOS devices, I had to delete email APP then reinstall. What was reinstalled was an update. I hate this new version! I have to wait for emails to load even though on PUSH settings. I hate the format! I wish I could have the old format back! I followed advice of developer: uninstalled the AOL app, turned off my iPad, turned it back on, reinstalled the app and still same problem. Tried switching to another internet connection and still same problem. I hate this new format. I want the list of incoming emails taking up most of the screen with the ability to hover over the email address to decide if I want to open the email and to have the left border of the screen with the list of my folders, like it was before this disastrous update..Version: 7.14.0
✓ Reduced accessSince takeover by Oath (is it called Oath because it makes customers swear), the 7 easily accessed email accounts I used to compartmentalise my interests have been reduced to two (the other 5 are hidden away but can be found), and it takes ages to swap between the two I can see immediately (even with super fast broadband. The bookmarks were all deleted by Oath and that was a very serious inconvenience. I am no longer getting the service which I used to get from AOL but I still have to pay as much, or more. Finally, I have to put up with Huffpost’s American drivel which is deteriorating full of grammatical errors and woefully poor reporting..Version: 5.6.6
✓ AOL App crashes after 2 minutesI have been using the app on an iPhone 12 to read and send emails etc but after 2 or so minutes the app closes down and I have to reopen it. This has been the case for over 12 months and still continues with the new AOL App as at 20th of December 2022 Could something be done to rectify it please.Version: 7.3.2
✓ Always reliableI find it reliable.Version: 5.7.5
✓ Mail Crashes, News Very LiberalAs I write this, my typing is not even showing up. Sonif there are typos. Please excuse. I can’t see anything except my title and three stars. This is an example of my aol use. Never perfect and often glitchy. The mail sometimes shows I have mail but it doesn’t show up on the screen. It reappears at some point. I started using the app when more when I got the email that they were no longer working with other platforms without deleting and reinstalling. It does have its benefits though. I like the ability to scroll through the hundreds of emails I get each day and then select all and mark as old. As for the news, I find that all the links are very liberal publications. I personally like to read more than one side to know how everyone is viewing things. I like honest and balanced news..Version: 5.20.0
✓ App Closes While Reading EmailsI’ve been an AOL user since the early 90’s. I was having trouble with emails on my Apple IPhone email App with error messages appearing when it was trying to load new emails. I recently received an email from AOL that they are updating Email users on 3rd party Apps (Apple IPhone) which I didn’t really understand. I tried the options for updating email and I don’t know if I even did it right. So I decided to try the AOL App. It started out ok but right in the middle of reading emails the App would close by itself. Like I said I used AOL when I first bought my computer in the 90’s and decided to keep AOL when other email programs came out but I’m very disappointed with the AOL’s emails services now which are a very big part of living these days. I’m not sure now if I’m going to continue using it!.Version: 5.17.0
✓ Too many failed attemptsUnable to create acct. can’t get past the stupid robot and I get a green tick. Back to yahoo.Version: 7.32.1
✓ Meh.I’ve had an AOL account since the early-mid 90’s. Having the hoops to jump through (losing all my data in the process) just to keep it linked to my other mail accounts was ridiculous. Having mail all in one place makes efficient sense but that just isn’t to be with my AOL account anymore. I would drop it except I feel a bit caught by the short hairs (so to speak) being that I’ve had this address for probably over 25years and want to keep it the same. I’ve downloaded the app and retrieve my mail that way now. I HATE how the the first thing I get when opening my mail is an advertisement at the top of my mail list. There are a few other features I find [mildly] annoying but can overlook it. The platform is VERY similar to Google Mail and simple enough to use. I think the bottom line is I just didn’t appreciate being pretty much forced to change up what was working fine for me. UPDATE I pretty much hate it. It lacks many of the features I liked in my old mailbox. I can’t stand how ants me to use their web search to access links from my email and how it asks for my log in information anytime I do se the link from my email. I dislike this new aol more and more each time I use it..Version: 6.0.0
✓ HackedPaying for this service (for now) but been hacked. Msg found in trash and no trust in aol any longer. Why do I pay?crazy me..Version: 7.3.2
✓ If it isn’t broke don’t fix it.New app has no facility to change text size on iPad. You can do it on computer but it does not carry over to an iPad. There is no facility either to change text colour as the old app allowed. Why would you not keep a facility such as that. It’s a retrograde step. Inputting names into the email accounts corrupts to an old name on one account and I am unable to change it. The older email facility worked so well, so why change something that wasn’t broken? Aol have created a negative situation in this respect. British people don’t want American adverts, what is the point of that. Ads appearing at the top of emails are not relevant. Aol has been a great facility for us for over 35 years, but with the changes, the glitches the bugs, that were not previously present is a nuisance. Working with a new iPad, so IOS is current and as new as you can get. Old app no longer works with iPads that will not update IOS anymore. So disappointing. Please restore the old app, or upgrade the facilities the old app had to the new one..Version: 6.24.0
✓ ABecause of the terrible reviews about your app, I have refused to update it for years, and everything has been fine… I cannot remember when I last had to log in. However, this morning when I went to read my emails, I was allowed to read one, and then up popped one of your stinking agreement things forcing me to agree to your stinking t&c’s which will give you access to my notes, calendar, and probably my bank details. 18 years I have been with aol, it was my first and only online provider, but since it was broken up it has got worse & worse, and then I got this crap this morning. Well aol, you can stick your app sideways, I hope you go out of business very soon, I am sick to the back teeth with you. Good riddance..Version: 5.16.0
✓ Constantly logging in...I have a Verizon email that was migrated to aol. Originally, I could use the Mail app and check my email with no issues. Then I started getting these error messages and I couldn’t access email anymore. So I installed this app to have direct access to my email. The problem is that it’s not direct access. I have to log in every time I want to check my email and it doesn’t stay open so that if I get a phone call while I’m checking my email I have to log in again when I get off the phone. There’s no option to use my fingerprint and every other time it’s telling me that my login has expired. Seriously? I have a lot of email and not a lot of time to check it in between meetings during the course of the day. If the app can’t give me direct access to my email, what’s the point of the app? I may as well be logging in to AOL from chrome on my computer once a day when I’m no longer working. I see that other people are expressing this same concern. Why hasn’t it been fixed?.Version: 5.12.0
✓ Help Help HelpI can not get to my emails. It shows that I have emails but when I go to my account they do not show up. 😤. I get notifications about my bills. I have been with AOL sense the 80s. I updated it and every sense then I have not been able to to get to my emails. I have not been able to get into my emails every sense I have updated the app. It has been over 3 days now. Thank You 👍🏽. That lasted 1 day. Now it has done it again can not get to my emails. News and videos is ok. I’ve turned my phone off for 10 to 15 minutes, I’ve deleted AOL and brought it back up. Nothing helps. I have been with AOL sense the 80’s and I have only had this happen 1 other time. Please fix it. I get my news from my TV and I’m so tired of AOL going to that stupid news site when I just to check my emails and with y’all doing that I don’t get a notification that I have mail anymore. I HATE IT. Get rid of the news or home thing and go back to the way it used to be..Version: 7.30.0
✓ AOL App logs me out every time I exit the App.Every time I go on the App I’ve been logged out, therefore I don’t get notified when important emails come through. Every time I want to check I have received an email I have to log in all over again which wastes my time and completely destroys the purpose of the app for me as it now requires the same time it takes for me to use the website. This needs to be sorted. Also when I a friend has logged on to my account I for some reason get notifications for their emails even though their account has been logged out and still receive no notifications for mine which is still logged in..Version: 5.7.5
✓ Terrible Updates, forced news landing pageI’ve researched around the web and haven’t found the solution to this. But long story short, AOL decided to force app users’ default landing page to be AOL’s curated news articles which are almost always clickbait news, negative news stories, deaths, overdoses, mass shootings, etc. Rather than allow the user to select their default screen (which would understandingly be our email—the only reason I use the app), they force users to immediately log in to their news landing page each and every time. The monetary incentive for them to do this is obvious, forcing increased clicks and engagement to news aggregators that they likely charge for. But it’s to the detriment of the end user and, because of this, I’ve deleted the app entirely. I won’t consider re-downloading this until this issue is rectified. Shame on you, AOL. **You’ll notice a multitude of reviews citing this same issue. AOL engineers will reply with the same lazy, meaningless response (copied below), demonstrating their lack of incentive and motivation to actually change anything** COPY & PASTE AOL RESPONSE TO COMPLAINTS ABOUT NEWS LANDING PAGE: “We're always working hard to improve the app! Thank you for your download and review. -RM”.Version: 7.29.1
✓ It’s always telling you that you’re logged outUpdated 6/11. Be very careful updating your password, the app times out the request, but on AOL’s end evidently it shows that you’re trying too many times to log in. When you call customer service as a premium member they blame you and tell you to wait 24 hours. But you’re really not. You wait 30 or 40 seconds and your mail (that they alerted you was there because you’re signed in) will appear. That’s the main reason for the 1 Star, but other reasons include way too many ads, news is worthless (I have news apps for that), and why a web search. Just stick with freaking email. I’m actually an AOL paying subscriber. Not sure why anymore, other than out of pure nostalgia and morbid curiosity about how long they will last, but I think that should at least get me an ad free experience. Edited on 5/20 in response to the developer’s response: AOL is not free to me, I’m a paying subscriber of this service. So what am I paying for? Junk ads? Poor news coverage? A search bar in an app that crashes? The frustration of having daily login issues? It’d be kind of like buying a BLT that doesn’t come with bacon. You buy it then notice it doesn’t have any bacon, so you ask the person you bought it from, hey where’s the bacon? And the person you bought it from says, oh the bacon only comes in the Pro version of the sandwich. Come on, give me a break..Version: 5.15.0
✓ What I’m not keen onI am receiving junk mail that I didn’t before. Advertising like crazy, and when I delete 1 email, they all disappear, not pleased so far..Version: 5.17.0
✓ Not workingMy aol mail app is it opening. Did the update and it opens and closes right down again..Version: 7.32.0
✓ Used to be perfectI have always used the AOL app for my secondary email, you know, the non VIP stuff. I keep me secondary email separate from my VIP which is set up through my phone’s email app. So, the AOL stand alone app, as of the last update weeks ago, has me signing into my account EVERY SINGLE TIME I OPEN THE APP. It NEVER did that before. I never sign out, I just close the app. None of my other apps make me sign in with password every time I open them. Using the app is equal to signing in on a browser. I might as well just ditch the app and use browser, and I’ll save some space on my phone. I have no desire to see any of the news features, only checking my email for coupons from stores, or other non VIP correspondence. I have to jump through hoops just to get to my email. I get notifications just fine. I tap on the notification for the mail, but still it makes me sign in. Please fix this..Version: 5.20.0
✓ UserLatest version keeps crashing when you try to open a Trash from the mail list..Version: 5.15.1
✓ Location blockedWhy send this when it is blocked in Canada.Version: 5.9.0
✓ No longer worksI’ve used this app to access my aol email - mainly because the combination of old aol and the modern iOS Mail doesn’t work well together. The aol app worked for a while, but more recently it’s simply stopped syncing my mail properly - on both iPad and iPhone. Old messages that have been deleted on another device still show up, until you try to open them, when the app realises they no longer exist. Honestly, it’s like it was programmed by a 3 year old... I’ve removed the app. I’d like to move away from aol mail altogether but that’s a bit more complex..Version: 6.24.0
✓ AOL EMAIL CRASHES CONSTANTLY with IOS 16AOL crashes constantly on my iPad when checking my email. I have the the beta version of IOS 16. I’ve tried many things to try and keep it from crashing but NOTHING works. But it works fine on my iPhone 13 ProMax which also has the beta version installed on it. This morning I received an email from the developer that was sent through Apple. I followed the instructions to try a remedy the problem. But AOL continues to crash when checking my email when using my iPad! This morning (Tuesday Sep 20), Apple sent an IOS 16 update to my iPhone. After installing it, AOL Mail is crashing on my iPhone as well. So this is definitely a problem with the AOL app, which is NOT working with IOS 16! Not sure what was done but the AOL is working again today on my iPhone and iPad without crashing! I’ll update my review again in a couple of days. Hopefully, I will not have any further problems. 😊.Version: 6.61.1
✓ Became Useless after 20 yearsThis app is useless for iPhone. I’ve used it for over 10 years with no big issues but that changed about a year ago. The app doesn’t remember my email address or pword. So EVERY time I need to check my mail I need to enter my account details. It also has stopped notifying me when I get an email. I’ve had an aol email account for over 30 years and although it was never perfect I can see the email software going down the tubes also. I would change email accounts tomorrow if it wasn’t so important for my work..... AOL you really need to sort it out.Version: 5.12.0
✓ AOL appWorks ok but I am NOT INTERESTED in the continual advertising I get every time it is opened!!.Version: 5.19.0
✓ AOL emailWell it works but it’s not really able to change spam settings or add spam words. I don’t want Bitcoin emails all the time or the other things that are just spam or misleading emails. Even leaving them in spam after making them spam they still appear again next time they send them out. Needs this problem sorting. Original aol had this feature for years. And other features. It’s not moved forward with securing emails and seams to of gone backwards..Version: 6.23.1
✓ App does not workI am using iPad. Since being forced onto this new app, I am unable to send photos and unable to open links from new and existing email messages..Version: 5.19.0
🙂 AOL Mail, News, Weather, Video Positive Reviews
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⛔ AOL Mail, News, Weather, Video Problems
