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Innovative Language Learning App Complaints & User Negative Comments 2024
Innovative Language Learning app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using Innovative Language Learning? Can you share your negative thoughts about innovative language learning?
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Innovative Language Learning for Negative User Reviews
✓ Auto starts a trial of premium in an attempt to force a subscription purchase.It auto starts a premium trial to attempt to force a subscription and that prevents me from seeing if someone can utilize this app at all on low income, instant premium trial immediately turning me away as that tells me that nothing is available without premium. so yet another uninstall.Version: 3.0.1
✓ Paid for the premium plus membershipI have been using the app and I am on day number four. Contacted the teacher they advertise so much right on the first day and did the assignment. The one on one teacher they promised hasn’t even said hi (other than the automated welcome message they sent). I called customer support they asked to leave a message with my phone number and I have not received a call yet. I also emailed and still waiting for someone to reply my email. UPDATE: after a while the teacher responded with another message that looked automated and didn’t even check my first assignment like they said on the first automated message. But then I have to wait 24 hours to get a response since they only reply once a day. They have their 60 money day back guarantee and they don’t even honor it. All I wanted was to downgrade from premium plus to premium and they asked me to do it through Apple when I do it through Apple I got told refunds are not permitted and then innovative language learning tells me they can’t issue refunds because it was handled by Apple. This is awful. DONT EVEN TRY TO GET THE PREMIUM PLUS MEMBERSHIP IT’S LITERALLY A SCAM..Version: 2.0.4
✓ No furigana, not ideal for advanced learnerI have been studying Japanese for a few years by myself and I am around N2 level. One big downside about this app is that their transcript doesn’t have furigana. Their available option is only hiragana, romaji, or kanji. It’s very unsatisfying. I really hope their kanji script can add furigana option. Another downside is that I found out that for their advanced level, a lot of their lessons don’t have English translation. To sum up, this website has a lot of great contents, but they are missing several key elements. And I think this app is only good for people who are N5-N4. It’s not an ideal app for people who are already N2. After my free trail end, I will just move on to another website..Version: 2.5.4
✓ OkIt’s a nice app with a good selection of language choices, even if the lessons are a bit cheesy. Also, within 24 hours of downloading the app I had received NINE emails from them. That’s waaaay too much..Version: 2.1.6
✓ Japanese learningI would like a package of basic unlimited learning or a way to make it free to those who can’t afford it by watching a video ad or something ..Version: 2.3
✓ Not a free appIt gives a 7 day trial and they pay pay pay but before getting there everywhere else (website) it says free free free. Disappointing..Version: 3.1
✓ Needs improvementLearning a language is all about repetition. You listen to the same materials many times and vocabularies or sentences will eventually stay in your brain. I am disappointed at this app because it does not have the capability of automatic repetition. As a learner, I have to click on each vocabulary on the vocabulary page and each sentence on the dialogue page numerous time if I wish to listen to the same word or same sentence many times. This is extremely painful when I am working out at the gym and unable to click repetitively on each word and each sentence. I have been complaining about this issue a couple of times during the past two years, but I don’t see improvement..Version: 2.0
✓ Meh, it needs work.I love this app, but is audio and video all it has?? This app is great, the way it's organized, everything! But there needs to be changes. • The price for premium is extremely expensive, I'd buy it, but the price is too high. • The amount of languages. I really want to learn Flemish, but there isn't any. • I think that there should be ways to not only have audio and video, but typing and other ways too. Sometimes I want to use this app, but I'm in public and don't want the volume to be too loud just so I could hear and pronounce. • The setup makes me uncomfortable. I think that it should be available to make a folder in a folder, so the vocabulary section wouldn't be so unorganized and uncomfortable for me and maybe some other people..Version: 1.15.1
✓ Promises promisesBroken promises on this app and really tricky to unsubscribe. Terrible..Version: 2.1.2
✓ Can’t unsubscribe from email notificationsSays I can change option to receive email in app but can’t.Version: 2.1.6
✓ Not bad but could use improvementsI have been using this software for a while. Its basically pretty good. I think it is enough to become proficient in a language and I am going to continue using it. With that said it has a few issues. First, I have noticed that quite a lot of the podcasts have editing issues. They either have an outright error, or someone says something that they clearly meant to be edited. Also, in some lesson groups they will suddenly and inexplicably change narrators. Not a big deal, but it is noticeable and annoying. Finally, they should just take off the “switch language button on the app. It doesn’t work. I have tried changing languages from Spanish to Mandarin and from Spanish to Italian on different occasions. But the app will mot let you do that. In fact it is difficult to change apparently because of the way the account is set up..Version: 2.1.4
✓ Afrikaans data filled with errorsI’m using the website version, not the app, because the app hasn’t got the flashcard features I like to use. But I think the same data is used in both., so I am writing this review. The lessons are short and nice, but the data is full of the most astonishing errors. I’ve been told twice the errors are due to a programming error, but I find that explanation impossible to accept. Nouns, adjectives and verbs are presented as the wrong part of speech (liefde, a noun, is listed as a verb, for example). Audio recordings occasionally mispronunciation words (nuus) and in one place I think Dutch appears instead of Afrikaans (leuke for Lekker). There are misspellings, incorrect audio, missing audio of target language ( audio exists for English only, not the language being studied). I find I regularly double check AfrikaansPod101 with a native speaker because I can’t trust the data. Mostly this program is rich and nice, but the data errors are far too many. But I don’t want to be unfair in this review, I am still using it..Version: 2.7.6
✓ Great, but too expensive for me.Yes i can use it for free, but it’s just too limited to get any use out of it. I prefer to learn a language my own way for free. There are tons of more effective methods out there without spending a single cent...such as immersion, reading listening, and speaking to natives online. I wish people would do these instead to avoid these predatory and wolf like practices..Version: 2.0.6
✓ Norwegian course reviewThe translations are often vague or incorrect. The editing is shocking, with the re-takes of errors not taken out of the dialogue. The only value afforded to the purchaser is that there are few other verbal Norwegian language resources available. Not a polished product one would expect to pay for in its current state, but there is potential for improvement..Version: 1.15.1
✓ Deleting my account/ question about free 7-day trialHow long will it take the support team to delete my account? Honestly, I was expecting that I could delete it with a simple click of a button but I have to go through the process of contacting a support team. I have no issues with the app but I do not want to keep it or account. I have a question for the free 7-day trial. Will it end on its own or will I have to cancel it because I do not want it to automatically subscribe to another subscription without my knowledge and then proceed to charge me. That will be an issue especially if I am not using the app. Please respond back soon..Version: 2.7.6
✓ Too much waffleThe good content is so diluted down by the inane chit-chat, annoying jingles and incessant marketing that I find it the audio too irritating for serious study. The PDF and notes are good though..Version: 2.0.6
✓ First listeningI am somewhat disappointed. I assumed there would be video with subtitles in Greek..Version: 2.0.8
✓ App FreezesThe app always freezes when you go into My Teacher. Not good when you are paying for the most expensive premium plus subscription and can't talk with teacher!.Version: 2.6.5
✓ Have to paySo I downloaded this quite a while ago and listened to quite a few lessons. Some stuff happened in my life and I had to stop using it for a few months. You can imagine my dismay when I go to use it again and find that every single aspect, even the lessons, which were advertised as free indefinitely, are now all locked and I must pay a ton of money to listen to them. I don’t have that kind of money. Why is it that in order to learn anything, you have to be rich? So tired of it. If you’re going to make it free, make it free. Don’t change it when you feel you suddenly want to make a profit. Some people actually need or want to use it, but just don’t have that kind of money. Severely disappointed. I was recommending this app for people, but that’s passed. Thanks for nothing..Version: 2.7.5
✓ App vs websiteLearning from the website is more time convenient than using the app. If you leave the transcript, notes, or audio in the app to do something else on your phone or iPad for whatever reason, you lose your place and have to start over from the home page. This is not particularly easy because some of the lessons have similar titles, thus requiring a couple minutes of search to find the precise step I was at. This discourages my use of the app. It is more practical to use the app only when you’re not at home and have some free time, which may not be a significant amount of reliable time. The lesson line up is not consistent with the website dashboard. Even though I have an account, I had to search for the lesson category in panic for fear that my progress on the app was not tracked on the website. I saw that the progress was synced but wondered why is the information not in corresponding formats..Version: 2.0.7
✓ Missed opportunityGreat format, great content. the native speakers are fantastic. but why would you get a foreigner to teach thai? he murders the tones and frankly his voice is so annoying it's difficult to persevere. thai pod should re-record the conversations with native speakers only..Version: 2.7.6
✓ Horrible AppCan’t figure out where the formal lesson plan is, the iPad app is all over the place. The one thing easy to find are their constant emails to upgrade your subscription to a paid one, despite the fact that I’m currently on their 7-day free trial with all benefits. It should be a simple matter to personalize one’s content and show lesson plans with completion. Every other language learning app does it. On their website, first priority is given to on boarding new customers, not supporting existing ones. If you do figure out how to select lessons, each one starts with the same nonsense 25 SECONDS of bumper music. I guess the developers consider it “charming” but, like hearing a radio ad with a comedic twist, it gets very old very fast, wasting your time. Too much fluff, not enough thought to usability in this app. Couple that with the constant sales “reminders” to upgrade and meh, who needs it. There are better, more focused, and less costly apps out there..Version: 2.0.4
✓ Can’t contactDon’t find it easy to get around program . I have paid premium $ and not having success. Not used this would like my money back.Version: 2.0.6
✓ Not impressedThe videos could have been the standout feature among language apps and I had high hopes after seeing some excellent engaging videos on their YouTube channel dutchpod101. But here in the app they are almost entirely stock footage with text and audio added. The audio lessons are dry and dated as if taken directly from a formal textbook's attached DVD. There is minimal gamification to enhance learning and the app UX leaves much to be desired. The prices are also extremely expensive compared to the competition..Version: 2.0.6
✓ BadVery confusing and bad.Version: 3.1.4
✓ Horrendously confusing to useApp just doesn’t work in terms of finding what I want and doesn’t reflect what shows via the web site..Version: 2.1.3
✓ AlphabetHow can I speak Greek when you’re not teaching me the alphabet please let me know!How to read I told you to do scribe me what they write.Version: 2.0.8
✓ CAREFUL with this app!I am unhappy with this app because it does not let me cancel my subscription and it charges me automatically $300+ per two years. I have used the app for a while and was happy with it, but now I have limited time and wish to pause my subscription, but the SUPPORT on the app DOES NOT WORK and they don’t reply to my contact via website. THEY DO AUTOMATICALLY DEDUCT THE KONEU VIA PAYPAL though - that works. Very disappointed and looking into where to report this issue as it is based in Italy and I am in Australia..Version: 2.5
✓ Not really an incentive to join when trial is very limitedDoing the trial before I decide to join is very limited..Version: 2.0.7
✓ Still learning to navigate thisI’ve had basic subscriptions, and just switched to premium. The Japanese I tried for a month in basic, and found it very helpful during a trip there, but I recommend studying several months in advance. I also used Cantonese in basic, and mainly listened to the absolute beginner and lower beginner classes. Absolute beginner was slower-paced and the classes were more natural-sounding. Lower beginner sounds more like a poor quality read back, but is still informative. It’s also faster-paced with more vocabulary. I will now be trying premium for Japanese, Cantonese, and Mandarin. It drove me nuts how they kept changing the sale percentage during Black Friday weekend though! I know that’s how a lot of businesses operate, but I hate it..Version: 2.0
✓ DisappointedHad a subscription, didn’t get access to what I paid for. Send queries. Did not get a response.Version: 2.1.5
✓ New update makes videos unavailableWith the new update, all videos on my iPad mini goes to the side with just one tiny strip showing. Please fix that..Version: 2.1.4
✓ 蠻不錯的一個軟件還不錯哦.Version: 2.3
✓ You tricked meYou said that this language is free life trail which is not a payment. When I get on it and learn Norwegian so I can understand it, there's a rectangle yellow background with red warning sign and in the black text said "Your 7-Day Free Trail Has Expired". Yet this means 7 days free trail has ended it and there is NO way I can afford this. I just wanted to learn Norwegian, and study it, and understand it, and more then I would be intelligent if I were bilingual, and I wanted to be a citizen of Norway (which is a city of love, beautiful, interesting, and vikings as I was recommended). Just as then, I wasn't making an excuse about it but I can see that it could be bug, spam, hacked, or something. I don't wanna criticize you because I love learning Norwegian and if you kindly respect my opinion and very please let me learn Norwegian instead of those payments I don't wanna buy. Thank you..Version: 2.5.4
✓ Thai content is a disasterSeveral Thai speakers have confirmed the content of the Thai lessons is often wrong, using unnatural direct translations that are not found in ordinary usage and just simply choosing to focus on ridiculous vocabulary that are useless and confusing..Version: 2.7.6
✓ So far no goodThe audio lessons are half just intros and self promo - just because they throw the entire kitchen sink at a learner doesn’t mean you’re making the course better. I want a learning experience that is curated for a beginner - not to be overwhelmed w choice..Version: 2.6.7
✓ They charged when you haven’t buy anything.It’s.Version: 2.1.1
✓ Great, but where’s the mobile only subscription?I love this app and it’s content. Love listening to the podcasts throughout my day, and everything about the app seems to work as it should, but recently the ability to upgrade to the mobile use only subscription has disappeared. However, It’s still being advertised on the section of the japanesepod101 website that talks about the mobile app. Is that no longer a possible subscription they are offering? Really bummed if that’s the case because that was the only plan that fit my needs :/.Version: 2.6.2
✓ Very badExpensive and low quality.Version: 2.0.8
✓ Freezes and Crashes ConstantlyThis app works OK the first time you open it after downloading. The next time you try to use it, it either freezes as soon as you click on a lesson or works for a minute or so and then crashes. The only solution is to delete it, then download it again and start all over. It has been like this for months now, through multiple updates, and the developer is evidently unable or unwilling to correct the problem(s). Most likely it's the latter; the content hasn't been updated for many years, so it looks like at this point this is somebody's low-maintenance passive revenue stream – in fact, I'm beginning to wonder if the only reason they issue updates at all is to clear the slate on negative reviews. In any case, if you're interested in learning a language, you should look elsewhere! (If you're wondering, the only reason I'm still attempting to use this terrible app is that I stupidly purchased a two-year membership, and the app stopped working about nine months in.).Version: 3.1.4
✓ Relatively good app but...It’s not the best language learning format, but I’m happy with it. I wish there was a bit more interactivity m, such as the text appearing on screen as the conversation is happening, as it can be a bit difficult to jump up and down the pdf’s on a mobile device when trying to listen, but I doubt this will be changed. However something I do think that can and should be changed is easier transition between languages. At least remember logins when switching between languages and allow us to favorite languages at the top of the language list. It’s so annoying to have to login each time when switching between Indonesian and Japanese, and have to scroll each time to find the languages. Please fix this.Version: 2.0.7
✓ Good, but not completeI’m using portuguesepod101 to learn, and this is the app they directed me to. It’s great for audio and basic quizzing, and it lets me add words to my word bank, but I can’t do anything with those words; it seems like flashcards just don’t exist on this app. That’s a BIG part of learning a language, and I would rather not manually transcribe my word bank into another app by hand or delete the app and just use the website on mobile. I hope I’m mistaken and I just haven’t found where they hid the flashcards. If anyone knows, please tell me! I’d be grateful to have flashcards and tell everyone how great this app is..Version: 2.6.8
✓ Make sure you cancel subscription and double check.Never used this app and the took 300 bucks for a renewal..Version: 2.5.4
✓ Cannot cancel my accountAnd they still debt my account every month! How do I cancel and stop paying for this??.Version: 2.0.8
✓ Not to clear for the meaningIt’s to hard to cop up on this site.Version: 2.5.3
✓ Great but two problemsThe first problem was that you had to answer fourty questions!and the second one is that the audio is way too fast but overall it’s a good app.Version: 3.0.1
✓ Doing the update makes video display unavailableThe app was great up until it asked to do an update. Doing the update makes video display unavailable on my iPhone 5C and there’s just a little strip of display in the corner of the screen and the video starts playing with no place to press pause or play. So when it asked to do an update on my iPad, I refused!.Version: 2.1.4
✓ The wrong languages in the wrong places !Updated but have bulgarian in the romanian and romanian in the czech lessons.Version: 2.1.3
✓ Audio stops when iPhone closesSuper annoying to listen to audio lessons on phone. Every time the phone 'goes to sleep', the audio stops..Version: 2.0.1
✓ Sells More Than TeachesThe content is good, but my impression the app has been overwhelmed by the flood of messages inciting you to spend more and more money to subscribe. Even things which are seemingly helpful (like the word of the day) directs you back into the app where you’re told to buy, buy, buy. The aggressive sales techniques are cheap, tawdry, and distracting! I got nearly five emails in a day telling me about a “flash sale!”, “limited time flash sale extension!”, word of the day, or telling me to “upgrade now!” A good product will sell itself. This app IS a good tool with informative content, but I’m so put off by the flashy sales gauntlet required to get to it that I’d rather find something else..Version: 2.0.4
✓ Disappointed..needs tweakingI was looking forward to using the audio lessons in conversation format to supplement another very successful program that has improved my speech of Spanish to a point where I am comfortable expressing (although at a low level)my thoughts in speech. I was very disappointed. In my opinion, the format to the audio conversation lessons is backwards. It is very difficult to listen to a foreign language sentence and then keep that in mind and remember it while your listening to the translation in your home language. It should be your home-spoken language first, then a several seconds pause while you try to speak it in the new language, then the translation in the new language to verify or tweak what you just spoke. That's another thing, it does no good to listen only, with no time during the lesson to repeat and practice immediately after the prompt. If you think about it, it only makes sense that a person first has a thought, then, even in our home language, we put the words together to express that thought. So that cannot happen if we first must listen without really knowing the "thought" and then have to take the subsequent translation and then try to remember how it was said in the new language. Also I tried to slow down the speech but found it was echoing so badly it did not work. I wasn't sure if that was my phone problem or your app. If I have missed any options or settings that would fix my concerns, I apologize in advance..Version: 1.15.1
✓ Key Features Missing* Favorite lessons * Flash cards (both adding vocabulary to them, and using them) Suppose you find a lesson you like on the desktop client, and you want to pick up where you left off on your phone, so you favorite it... you have to go through 3 or 4 menus to get to it (assuming you remember the title) as favorites aren't available on mobile. Likewise - a few minutes free on your commute and want to study flash cards? Since this feature isn't available in the app the recommended workaround is to login to the website in your mobile browser. I realize I am an outlier - but I am privacy conscious and my mobile browser clears all cookies / browsing data on exit so I'd need to login every single time I want to access the content / features I paid for. In general, the mobile experience feels completely divorced from the web app experience. Find the developer(s) on your team pushing for a consistent API that both the web app and mobile app call (if you have any) and give those people the time time / resources to make things work the way they should! 😜 Good app otherwise so far!.Version: 2.0.6
✓ Not good at allSo I tried this app and it’s just really confusing I just downloaded Duolingo instead cause this one is just weird it just shows you people saying words they have not even told you yet so that’s why I just got Duolingo to learn Spanish.Version: 2.2.4
✓ Buggy as hellDownload lessons, they are no where to be found. Can’t listen to the next lesson even though it’s downloaded. The audio won’t play, review won’t play. Just awful and buggy. Constantly closing and reopening to get it to function. Deleted, waste of time..Version: 2.3
✓ ACCESSI have an active Premium Plus subscription and cannot access. I just get ads SayIng need to have an active subscription to access. Very upset! Alan Taylor..Version: 2.2.4
✓ Do not want an account.I don’t want to have to sign up for an account before I even allowed to see how everything works and looks first. That’s pointless and infuriating because this could have been great, who knows? Going to another one that doesn’t force sign ups before seeing the product. Would you get a subscription to Time or Reader’s Digest magazines if you’d never even read them?.Version: 2.3
✓ AwfulYou are supposed to be able to download lessons for offline use but it doesn’t ever finish downloading. The pathetic so called download manager stops every time you pause the app, then instead of resuming it restarts! Even if the download eventually painfully slowly gets to the end it just sits there saying finishing up. Downloaded video never appears. So the app is a pointless waste of time..Version: 2.1.5
✓ 👎🏻Use to be free.Version: 2.2.4
✓ Needs a male voice for male speechI haven’t worked through very far yet, but the spoken bits for males are spoken by a female. It would be much better if they were spoken by a man, especially when the pitch of the voice changes during speech. A man can’t achieve the same vocal range..Version: 2.1.4
✓ UnknownThey mostly have languages that are well known, but I would like to learn another language. They don’t have it though. It is limited..Version: 2.2.4
✓ Reliability issuesThe app itself is really well presented and great for learning. But when I’m switching between lessons often I’ll have a loading circle that never finishes. I end up closing the app and restarting. Very annoying. Anyone else experience this? I’m on iPhone 14..Version: 3.1
✓ You can only download 10 PDF’s during free trialThis app has a vast library of knowledge and it’s very useful for people trying to learn a language. Unfortunately, it only lets you download 10 PDFs for practice. Wish I knew that BEFORE I started the free trial because I didn’t actually download the PDFs (just clicked on them and they are not in my download list) Will not be getting a subscription because didn’t actually get the chance to use the PDFs. And the ebook you get when signing up is nowhere to be found..Version: 2.0.8
✓ App still closing down on 2.2.2This is terribly frustrating, I have deleted the app restarted my iPhone and reinstalled 2.2.2 but it still freezes on sign in then self closes and its still happening on my ipad as well. I have the latest ios and ipad ios..Version: 2.2.2
✓ I'm a dinosaurI'm finding it hard to navigate. I'm learning Cantonese. Done know where to find how to read jyutping. It would be nice to have a resource, had to go elsewhere. It may be here but I can't find it, Following in order, it jumped into a test which which went on forever and had lots of words I hadn't learned yet. I got by just from what I know from my abc-ness. So far finding missing things or typos in the learning resources. There was a tone change for jat1 一 as jat5 bun2 一本 on the resources and dad said it's supposed to be 1. I'm not sure what to rely on because I know in mandarin there are tone changing rules. I'm hoping to find an app that I can be confidence in and rely on that has accurate info if I'm up for paying 800 odd dollars. I understand the price, a lot of work an effort goes into a learning resource. So far this is most helpful app I can find for Cantonese but it ok on iPhone but nicer on iPad. Not sure yet if I'm going to pay for premium yet..Version: 2.6.2
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