TeamViewer Remote Control Negative Reviews

TeamViewer Remote Control App Complaints & User Negative Comments 2024

TeamViewer Remote Control app received 148 complaints, negative comments and reviews by users. Have you ever had a bad experience using TeamViewer Remote Control? Can you share your negative thoughts about teamviewer remote control?

TeamViewer Remote Control for Negative User Reviews

✓ Slow LoginBeen using this app for years for work out on job sites. I feel the login process had got slower! I can login to my baking in 3 seconds. I just tried 5 times after last update and all were around 22 seconds then another 2 seconds for my computer list to show. So annoying have to wait. I think the authentication needs an overhaul. It’s also really annoying when you need to flick to another app to view a plan or drawing and you have to quickly get back to Teamviewer before it auto logs you out. It’s really frustrating, paired with the fact you don’t want it to close as it takes ages to log back in..Jibbers555Version: 15.19.1

✓ FIX IT!!!!!We have a corporate account on TeamViewer 12 with 4 concurrent connections, so we paid quite a bit to them last year. With the last update (about a 2 months ago) it keeps saying “we suspect commercial use, you will be logged out in 5 min” on all of our mobile devices. Well, it’s more like 30 seconds. BUT WE HAVE A CORPORATE ACCOUNT!!!! A representative even told me that there was a problem and they would be releasing an update soon, that was a month ago and still no update. He added my cell phone to force it through, now it won’t connect most of the time, simply says “can not connect, an error has occurred”. TeamViewer has gotten greedy and want you to switch to their expensive subscription plan on TeamViewer 13. Hopefully I can talk my company into switching back to the better remote software we left because it was subscription based and kept going up. At least with them we could LogIn to help our customers..Bham ResVersion: 13.2.110220

✓ Finally allows magic keyboard interaction? Not quiteFinally allows *clicking* via the Magic Trackpad on an iPad Pro, it’ll only actually move the mouse cursor if you hold the trackpad button down as you drag the cursor. You have to drag your finger on the screen to move the mouse easily, then either tap to click or, less efficiently, move your hand down to the trackpad and click it. Utterly stupid.MacAmbulanceVersion: 15.12.8

✓ Repeatedly being forced to pay for a business planBeen using teamviewer for some years now, always on a personal basis to connect to my home device, whilst being out and about. For the past 6 months, I’ve had nothing but issues with them cutting me off claiming I’m using it for business, trying to get me to pay the £400 to use it again. Argued the point and they released it. It seems that they’re pushing for that again as constant cut offs and pointing me to business plans have returned..Wobbabobbob1Version: 15.48.1

✓ If I could give 0 stars, I wouldI literally tried to log on and use the app for the FIRST TIME EVER, and the app cut me off after 15 seconds of black screen with the mouse moving around and wanted to charge me $600 to use the software after one try with absolutely no results? It also said my connection was timed out and I’d have to wait until I could try again. Spoiler alert, I couldn’t ever connect and kept getting that same message over and over and over again. I was trying to help my 90 year old grand mother with parkinson’s set up facetime on her laptop. I’m DISGUSTED at the way this company runs this business. To charge that much and not deliver a functional product or service is ridiculous, and akin to robbery. If you claim to allow personal use, how about actually ALLOWING PERSONAL USE?! I will be deleting this horrendous app and warning everyone who thinks about using and/or downloading it how money hungry and repulsive this company and product is. AVOID THIS APP AND COMPANY AT ALL COSTS!!!!!!.MaybeekaityVersion: 15.13.1

✓ So buggy, gives everyone false commercial use errorEither their detection mechanism broke and they are trying to entice people by nagging with false commercials use!.Soum91Version: 15.49.1

✓ Always says It detected a commercial plan and limits meSomething happened 5-6 years ago and ever since then it kicked me out after like a minute of use. Says I’m a commercial entity. I went through the slow and arduous process of contacting them and they said they fixed it. Well nothing is fixed..WalmartmartyrVersion: 15.51.1

✓ Yep like other users, I’m out of here....Was loyal to TeamViewer for many years until you started to accuse me of business use which total bs. So after getting sick of the disconnects when trying to sort something one of the remote PCs I own, I decided it was time to move to Chrome remote.. You guys no longer have any USP for your app given other apps have caught up over the years so. Glad I can use an alternative without a ridiculous price tag....ChairmanNowVersion: 15.1.2

✓ Built for criminalsAnyone foolish enough to download this app Will be turning over all personal data, passwords and financial records including data stored on websites where your credit card information is likely held. In addition to this wonderfully easy criminal tool, the app will be recording every word of your bewilderment when you find out how you have allowed access to your life and are struggling to find the place to start changing passwords and calling banks etc. hear me on this, the app will be recording every second of every conversation. If this developer we’re located in the US an FBI cyber crimes task force would be raining and shutting down their operation inside of three days. Go ahead, download this app. You’ll look back to this review and feel stupid for doing it..Dallas_userVersion: 15.12.8

✓ Restricts access even though it says I’m allowedI’ve been using TeamViewer to connect to my personal computer and help my friends and family, which all abides by the free subscription terms. I have my friends download the quick support since it’s easier than having them set up all of teamviewer just to uninstall it once they are done, and then teamviewer said it was being used for commercial services. Since then, I have had a max connection time of 5 minutes to other computers and 2 minutes in between. To my personal computer, I get disconnected in less than 30 seconds. In an attempt to get this fixed, I went to go open a ticket, but it’s permanently locked to paying members only which is $500 a year for a 1 seat 1 session business plan. I will be switching to a new service, like any desk, permanently. At least they don’t refuse service if you aren’t paying $500 a year.TheRidgeChannel_YTVersion: 15.51.1

✓ Doesn’t let me sign in to my accountTeamviewer doesn’t let me sign into my own account. when i tap the place where i need to enter my credentials it does not bring up a keyboard for me to write with. i use teamviewer a lot between my 2 computers but with my phone it does not work.AthdeeeVersion: 14.1.150505

✓ Cancellation policy is outrageousI rarely write reviews but after hours of frustration I need to vent. Unlike every other subscription I have ever had TeamViewer do not let you cancel your subscription online. The only way is to fill out a their “ticket” process. If you cancel less than 28 days before renewal they charge you for the following year. Be warned..DrpeterobVersion: 15.30.1

✓ 20-Sep-19 - Delevoper response20-Sep-19: I received developer response for my 15 and 18-Sep-19 reviews. Developer response is: They are not allowing version 13 to operate without a purchased license; for free use, they are requiring the upgrade to version 14. This makes Team Viewer pretty much useless for me. So, one star it is; I can no longer use Team Viewer. Should Team Viewer have a change of heart for us iOS 9 users, I will gladly change my rating. My review from 15-Sep-19: I am now on the "five minute" list with the rest of the folks who are complaining. Unlike the others, it appears that, in my case, it is that I refuse to upgrade from v. 13 to v. 14 that is the issue. But iOS 9 devices cannot upgrade to v. 13 and cannot remote into computers running v. 14. Therefore, Team Viewer is now disabled and useless for me. I'm lowering my review from two to one star. My review from 15-Sep-19: My issue is, last week, I was presented a message that I would be shut off at five minutes if I didn't upgrade from v. 13 to v. 14. The reason I froze my computers at v. 13 is that v. 14 will not download to my iPad 2, iOS 9. My iPad is stuck on v. 13 and if I allow my computer to upgrade to v. 14, then my iPad 2 cannot talk to my computer. To upgrade to v. 14 would disable Team Viewer for me. It would be of no further use to me. I would have to delete Team Viewer in its entirety from my system. Please explain..Cheapskate01Version: 14.6.1

✓ Sometimes good, sometimes barely useableWhy is it sometimes barely useable? Well, first of all, whereas the PC app works fine all the time, when using this iPad one I get errors saying that the maximum session time, or count, is exceeded and I have to wait until xx:xx time to try again. That may happen even after I connect just once for one minute and disconnect. Totally unusable then. Plus, my employer uses team viewer on literally over 10,000 PC’s, so sometimes this app is used in that environment and sometimes I use it to connect to my handful of personal PC’s. But often it’ll bark and say that it won’t connect because of possible commercial use. Well hey, so I have my work pc in my computer list, as do I have my personal ones. Sure, but it’s all legit and done per the rules. So the app just doesn’t work for me much. It USED to be better. But until they fix that stuff, it’s 1 star, baby..10-ohVersion: 13.2.110220

✓ Double-click HappyCurrent version is taking single click via iOS phone as a double-click far too often. Slightly less irritating but also an issue with pinch-zoom not working as it had in previous versions when done too close together at starting point, need to pinch from further apart. Also, initial connection fails repeatedly randomly, just fails to connect for no apparent reason before on attempt x it will connect fine despite nothing at all changing..Mr_TIBSVersion: 15.45.1

✓ BannedTeamviewer seems only interested in charging you. They say their app is free for non-commercial use but they banned my account when I attempted to set it up to help my grandmother with her iPad stating that it appears that I am using the app commercially. I contacted their support which pretty much said tough luck they weren’t reversing it and that I could file a bunch of paperwork if I wanted to “try” to appeal the decision. In other words they want to get you into using their app, ban your access to your personal devices and then make the process so complicated that you will hopefully just buy their services instead. Sorry but I’m not running a business and there is literally no way I can afford your insane pricing for my personal use to access my PC and help my family which is COMPLETELY within your guidelines for personal use. I’ve already found a free replacement for your company that works just as well. Good riddance, since you like to stab your customers in the back like that. I was praising your app to all of my friends that they should use you over the competitors but not anymore. My friend told me they had done the same thing to his account when he was using it to help some friends and his parents. Use at your own risk, you’ll likely just get banned if you use it for more than 1 PC/phone..Hlevolve2Version: 14.7.4

✓ Logs me out within seconds and prompts me to subscribeId be willing to pay for a non commercial version but the pricing squarely blocks me out of even considering it I thought no commercial use was free through… I just use this to check on my home media server once every month or so. For perhaps 10 minutes at a time These days I’m kicked out almost instantly.LordGnartsVersion: 15.19.2

✓ Need to fix “commercial use detected” bug, or stop calling it free.Used this software for a few month. Used my Apple phone to access my PC. Worked great for a while. Recently it started saying “ commercial use detected” and disconnects me in 5min. Tried some links online to get it to resume working but never did. Could be a push to make people upgrade and pay..MyTwoCentsReview2020Version: 15.2.2

✓ Fair Play?I used this app and desktop version more than 10 years and I was really happy with that until now. In the last few days it just asking for pay business plan. I used the software to help to my mom and some older friends if they needed some help with the windows, I never used it commercially!!! I don’t understand why it started notifying me about I’m not fair playing and asking for pay £399/year.MkszepeVersion: 15.17.1

✓ It takes time now and days waiting for server never used to do that beforeWaiting for server has been happening the last 6 months not as quick to connect to my computers.Ralph pro plumbingVersion: 15.31.1

✓ Commercial use problems, but great softwareLet me start by saying I love this software. It is convenient, fast, easy to use. I use it to support my family and it has been a godsend in avoiding long phone calls and endless explanations. Unfortunately, as others, I have been tagged as ‘commercial user’. Even after exchanging with Team Viewer support and explaining in detail how and why I was using it, nothing changed. I believe that EULAs must be respected - after all, this is a for-profit company. But I am also disappointed that they dangle the “free for personal use” carrot only to restrict it to limited use cases. So, if you need this for work, it’s great!! please, pay the license and use it. But if you were lured in by the “free” label - just move on now and find another solution..ZippydeeVersion: 15.4.1

✓ No support when needed unless you have a paid subscriptionOffer a service but can’t call them unless you pay for a subscription. If you offer a service why not offer support as well. I tried the online support but found nothing to help me. Very frustrating..Soo cool, money saverVersion: 15.19.1

✓ Not for phoneFalse advertising.Kkkpppp1234Version: 15.50.1

✓ Not a choice Nr1 anymoreWas using TeamViewer for many years, at work and for personal use. It was a stable reliable product. Unfortunately now I am moving to another platform for personal use as recently got a message “Commercial use detected”..and can’t use it anymore at all. All connections are blocked and useless message is displayed that I can try to connect again in a few minutes but it still doesn’t work. I had less then 10 devices and was using TeamViewer 2-3 times a month to connect to the same pc.. what commercial use? So now I lost an ability to connect to my parents pc to help them and will need to have a 2 hours flight just to replace TeamViewer on their machine with another product. No issues of company decided to limit/revoke access but would be great to get some advance notice about that...R.F.F.Version: 15.52.1

✓ App session times out too quickly!Dear Team Viewer Developers: PLEASE make the Team Viewer app where it does not time out after 30 seconds or less if you switch to other application or multi-task on your phone! 30 seconds or less is ridiculous and forces you to stay in the session when many times I need to look at other documents in other apps while I am in the team viewer session. The app needs to provide much longer sessions that do not time out. Keeping the sessions available while simultaneously allowing multitasking for day 30 mins or an hour at the minimum would be ideal! I am using iPhone 11 with latest iOS software. Otherwise overall access and entry into the team viewer app is relatively easy/good..Cosmogirl1Version: 15.9.1

✓ Needs workWould not recommend this app, I find it only works some times. Often fails to connect for no reason..Wynyard123Version: 13.1.98765

✓ Locked out - no customer serviceI have used this software for years. I liked the cross platform functionality (Windows, linux, Mac). I use the software to help my elderly mom troubleshooting issues with her pc. I also use it to help my children with their homework when I'm out of town. Clearly, this falls within the original use license restrictions. A while back, the software flagged me as a commercial account and I have spent months trying to get them to reset my account to no avail. Not even a response. No help, nothing. I am being disappointed. I work in IT and influence 100s of Millions of dollars in tech spend. I won't recommend this company simply because they don't care about customer support. Either don't offer a free personal license or support it and don't cut off the product for no reason..FiddywingsVersion: 15.39.1

✓ Sound issue when using BluetoothFound a strange issue where connecting to a Remote Desktop while using Bluetooth audio (something I do often while I’m working) it stops all sound, even if I turn sound off on the remote pc, then after disconnecting, Bluetooth audio quality will sound terrible until Bluetooth is turned off and on and the device reconnected to. Replicated issue with multiple audio sources..Nadds1234Version: 15.50.1

✓ Great until it thinks you’re using it commercially when you aren’tReally strong app great for what it does however today (again 4th time) it thinks I’m using it commercially and prevents it being a Remote Desktop app from iPhone to pc The “algorithms” used create to many false positives and now for the first time ever have completely hampered my use of the app to check how my home media pc is doing :/ Without this issue 3 stars (5 stars if the ticket handling people actually assisted with diagnosing the issue, I’d say this pop up is the issue at my home or my parents and they say well you must be using it commercially which I am not, this attitude makes me believe that a paid service with troubleshooting from this team will have the same ignorant approach).Seanadams747Version: 13.1.98765

✓ Issues with TV, Needs to go Back to Old WayI have an iPad Pro, every time I switched between Chrome and TeamViwer, it pop’s up and asks me if I want to allow paste each and every time and it’s frustrating. Second, the HUGE delay in showing if my computers are online or not is beyond frustrating. You already know if they are online because they phone home constantly, an additional delay just frustrates the situation even more. 2, now 3 years ago, the app use to never to do that +1 and second you use to “Always Allow Paste” and now it’s no longer an option which is why I get prompted a million and one times during my session. For someone that wanted me back as a customer, you should have left it alone - it was working just fine..SphinxguyVersion: 15.39.1

✓ No longer any goodI use team viewer to remotely access my main computer if I forget to do something on it and I’m in another room. My original account got flagged as commercial use. Their service support was useless to fix so had to creat a new account. Was able to set it up Friday but come Sunday all I get is that need to authorize this device and check email. Fine. Did that but still sane error. So I tried single sign in and same message about account. Thus is worse than useless as just wastes time. Fix app or don’t offer your services. Just jerks. Total trash. Try Anydesk instead. 30 min limit but it works! Goodbye for every garbage TeamViewer!.Cam-StewartVersion: 15.51.1

✓ Sending to collection wrongfully for ended subscriptionsIf you cancel their subscription after a month, they refuse to refund you for the rest of the year. My credit card company approved my claim and dispute and refunded the rest. Then TeamViewer sent the entire yearly subscription to the collection agency (not the refunded amount) asking for even more money. The collection agency doesn’t respond to you via phone and email. I ended up paying the whole thing fearing they ruin my credit because of $100. TeamViewer makes lots of money through these collections because when you call the customer service for support, they have a dedicate number for collections on the first menu! Avoid this product at all costs and do not contribute to their unethical way of doing business! They are based in Germany and you can’t do much when it comes to small claims, etc..Ali PasadenaVersion: 15.52.1

✓ They are a jokeIf you are a non-paid users, please stay far away from them, they will try their best to let you know you are commercial use and push you to pay few hundred in order to use their product for personal..VbyeVersion: 13.1.98765

✓ Slow and slower and now doesn’t let me loginStarted off not bad years ago. On the phone and ipad in the latest version is doesn’t even recognise my login. It is was getting really slow at loading lots of computers and the design was not great for search for what you needed. Windows app is a lot better but has got worse over time ad well..Geenz99Version: 15.21.1

✓ Updated now doesn’t workSince I have downloaded the update on 03/06/21 it keeps kicking me out of the computer I connect to or it will say timed out and doesn’t allow access..ShbfheianvsVersion: 15.18.2

✓ Awesome program.. if you pay.I have used teamviewer FOREVER helping my mom, brother, uncle, aunt, friends, totally for free, never charging anyone for any help I gave them, I hardly use it, a few times a month at most, then out of no where a few weeks ago I got a nasty message when I connected to my friends computer and it was in Spanish and when I clicked on it a teamviewer page (legit teamviewer website) came up in Spanish telling me I had to buy it, I brushed it off like it wasn’t a big deal, all of a sudden EVERY SINGLE COMPUTER I USE now won’t let me use teamviewer and says that I AM in fact using it commercially, I am not sure how they determine that but I don’t have a hundred dollars a month to help my friends and family for free for minor issues. So I reached out to support and they gave me a link to dispute it, the dispute took about THREE WEEKS and they sent me an email back saying that they have determined that I am using it commercially and that I would have to pay or prove I’m not using it commercially. WHAT THE HECK??? Teamviewer you guys really do have a wonderful program but you have ruined it by assuming everyone is using it commercially. If you had a cheap plan (like $5-$10 a month for individuals or something) I wouldn’t mind paying it but a hundred dollars a month is very excessive for someone who isn’t using it commercially. I will be finding another program and I’m not turning back, you have lost me and my business I want to start in the future..Lazzy2332Version: 15.3.1

✓ Zero Support… they are trying to force us to payI was extremely happy with this product. I use it to connect to my home desktop sometimes from even the next room when I can’t physically be sitting at the computer. I use my mobile devices and tablet to connect. I couldn’t possible get any closer to non commercial use. I don’t even connect to devices that are not my own. I filled out the reset including all the TeamViewer ids. I received an email that my ids were reset and still cannot stay connected and am still getting issues. Obviously TeamViewer did not properly reset. I hadn’t even connected since getting reset so I know it was an issue of being flagged again. But there is ZERO way to contact TeamViewer to get this rectified. Extremely frustrating..BellattriceVersion: 15.36.1

✓ What is customer service? Eventually just want your $$I used this for years to help my mom fix her pc or download pictures , then i use it to run a pc i run a gaming server on for me and a few friends so i don't need another monitor. Then one day wham. Flagged for commercial use. I jumped through their hoops to request it be fixed and still not a peep from them. Not a yes. Not a no. Not a your case is being investigated. After the submission where it said it may take a few days. I heard nothing. If you ever have an issue good luck getting it resolved. Cant even get something simple resolved. Online chat is just a waste of tour time. Nothing but a worthless bot that cant answer anything. I haven't even got a response on an issue i reported weeks ago, that when i submitted said would take a couple days. I hope they treat paying customers better but with this i would never recommend them. Looks like they are flagging everyone as commercial in an attempt to squeeze money out of people. You can deny it all you want i just read too many of the same reviews to deny it. Whatever you changed to flag commercial use is broken You have to know its broken with so many false positives so do the right thing and make it right again..SarraanVersion: 15.19.1

✓ Commercial use bo**ox!Great product BUT! As with so many others I’ve used Teamviewer for personal use for years - until they suddenly decide I’m commercial and screw me up. I explained my personal use in detail to them and they effectively came back with we don’t believe you....! With the Father-in-Law having advanced cancer and needing to continue to sort him out in these Covid times I’ve had to purchase a license. At nearly £500 for the year I will be looking elsewhere for a company that maybe does genuinely offer a free for personal use product. TV claim it, but their words and actions do not match.......GembrainVersion: 15.10.2

✓ Multitasking issuesLeave the app for ONE SECOND and come back to you being greeted with the eternal CONNECTING symbol and then having to access your desktop again. Rinse and repeat. It's ridiculous. Now that everyone is in a pandemic and locked out of everything, remote controlling your personal PC has become paramount to do anything while at home. And if TeamViewer is this bothersome to deal with, it just means that I'm being forced to leave the platform for good..Demigod787Version: 15.5.1

✓ Connections keep dyingThe PC app, as of today, just keeps timing out and not letting you connect for another minute, every minute!.IannzwhocaresVersion: 15.18.2

✓ Run aroundWe’re a healthcare facility in a pandemic. We don’t have 30mins to sit on hold to get access to submit a second ticket, be refused a supervisor and chase our tails. We’re out here risking our lives to save others and they’re trying to get us to pay $600 for another year of a device we’re unhappy with because they make it incredibly hard to cancel service. The quick and dirty functions we all use to help our parents work pretty well. Once you buy their service, however, the service is cumbersome, not reliable and support is terrible. I’ve been trying to notify them of our cancellation. They seem to have figured out that if they can string you along or make it hard enough to contact them, you will miss the “deadline” for canceling and owe them for an entire year’s worth of a service that doesn’t meet your needs. I won’t play. The last company that did this ended up with a class action lawsuit..ElizabethanEVersion: 15.7.1

✓ Loyal user for many years, now times out saying commercial use. SCAM!!!I used this app for over 5 years. Since yesterday I can no longer use it before getting kicked out after a minute of use. It brings me to a page that says they will happily give me access for $600 a year. If I try to get support, they say I need a paid license to log a ticket… shameful that this company has turned up into scammers all of a sudden..NicocowanVersion: 15.51.1

✓ Beyond frustratingI’m a 60yr old trying to help my 88 yr old mother with the odd how to question. Clearly what the free accounts are for. It’s decided we are commercial use, and nothing we do re sets the error. I set myself up as a trusted account, and now it rejects me as blocked untrusted. The exact opposite of the settings. There is no support person to talk to, just written help to re set accounts etc that don’t work. If you’re about to pay for a subscription, spend your money elsewhere with a company that a little easier to deal with. Yes, I know I’m complaining about free, but free shouldn’t equal continual frustrations and something that doesn’t work..916sennaVersion: 15.39.1

✓ Impossible to use on iPadWhat happened to the old version with a password?.Veryannoying6543Version: 15.27.1

✓ Used to be great, no longer a functional appI have been using this app to control my computer (which I use as a media server so is always connected) when away from home or just in the other room and it used to work great. Now it thinks I’m a commercial user and doesn’t work anymore - I haven’t changed my usage and if anything hadn’t used it much at all in the last few days so was surprised to be notified that my use ‘appeared to be commercial use’. Extremely disappointed that this went from an awesome app to completely useless just like that. The options are free for personal use (i.e. what I am doing - I am absolutely not a commercial user) or $83/month. That price could make sense for a business where IT is using it (I initially learned about TeamViewer because the IT at my work uses it) but for personal use that is insane. I guess I’ll have to switch to something else - especially annoying since I am currently out of town so can’t do anything about it until I am home..JordanmacVersion: 14.6.1

✓ Version gratuiteVotre version gratuite ne fonctionne plus. Elle nous permet de rester connecté moins d’une minute. Je ne peux plus m’en servir, c’est très décevant..Dan588754321Version: 15.51.1

✓ New version still not fixed?So the new version is out. However teamviewer have not fixed a persistent bug - you can't save a connection ID with an IP address. Teamviewer can make new tools and software ideas but can't fix fundamental faults in the original software. Need to get some focus! New interface now looks childish and a design only a programmer would come up with.. it would be Benefit from a dark mode..LowbugVersion: 15.17.1

✓ Money HungryI’ve been a TeamViewer user for a few years now but today I am done. The company has downgraded themselves to a level to match the bad money grubbing fellows at LogMeIn. I have 2 paid accounts with TeamViewer on accident. I recently purchased a full account not realizing a year ago I signed up for a previous account. I received an email yesterday that my previous account auto renewed. I was like oh snap that’s not good. $655 isn’t chump change. I emailed them a few hours after receiving the notification to request a cancellation and refund on the charge and explained that I had just recently signed up for another account forgetting about my previous account. They responded a few hours later with a contractual statement that I was outside my contract deadline and that all they could do was cancel the auto payment for next year. Seriously? I have no computers on the account and probably haven’t logged in for 7 months...and you can’t help me? Nah. While I can appreciate contractual agreements, I can also appreciate the fact that they can disable my account on a whim and I just signed up for another account! To say I am disappointed is an understatement. I’m going to move back to Zoho Remote Support. They are cheaper and their support is great..Deucalion1010Version: 15.5.1

✓ Garbage app, even worse customer serviceThis company is trash, there are so many glitches it’s astonishing . The dumbest obstacles are in place to just do a simple remote control. Customer service is non existent . We need to put these idiots out of business and get other people more adept at running a business offering a better service.Cosmic WindVersion: 15.51.1

✓ Not worth whileUpdate - 2023 - Keep trying to make this work but it just doesn’t. Every time I log in from the school I work at while on break it identifies me as commercial use. It also is not recognizing my credential after I recently had it reset… again. It is asking for passwords that do not exist. In addition, the only tech support I can get to their issues are form emails and 1 article about how to tell them I am not a commercial entity. DO NOT USE FOR PERSONAL USE. Kept getting disconnected when trying to use and could never get them to verify my account as an individual and not a business. Not worth downloading. *update - I was contacted by the seller that I can contact them to have my account unblocked. I did this 3 times and was never unblocked. There was no apparent way to contact them more directly. I just reinstalled the app to try again and was denied access in the app because you think I’m not a free user. I can’t find a way to submit a ticket without paying the user fee to fix this issue. So is this free to use or not? Seems to be a lie right now..BonemamxenoVersion: 15.49.1

✓ VersionsNot first time, I tried to connect with my own laptop remotely with the latest version I believe (scrolled down App Store, no update for this app), still it prompts me a one-button notification that I need to update this to latest version...Where are the updates? Kindly advice... Seems this app requires users to stay close to the device and "remotely" control them wirelessly, but not meant to be accessing them few hundred miles away while we could not check the latest version as the only way to connect..JasonczxVersion: 14.7.4

✓ BuggyProbably. Having upgraded my phone, the password hadn’t transferred in my keychain. Now it says my installation limit has been reached and refuses to let me sign in. This is nonsense; I have a business subscription and have only 3 installs on my account having deleted 3 unused old devices from the list. Yet the app still refuses to let me sign in. To compound matters, teamviewew doesn’t seem to work through safari and insists the app be downloaded. I pay for this... 🤦🏻‍♂️Pi***d off is an understatement 🤬.SimonWHamVersion: 15.13.1

✓ IOS Performance is slow compared to desktopI’ve been switching from my iPad 2020, to my MacBook Pro 2012 to connect to the same machine. The performance on the ipad teamviewer is no where near as good as the MacBook Pro. I am connecting to the same machine, through the same network, the iPad is even in the same room as that machine where as the MacBook Pro isn’t. IPadOS version has some strange glitch around resolution as well. It isn’t consistent. This is connecting to a surface book 2.D42UKVersion: 15.7.1

✓ Needs tweaking on phoneNeed to manually go to settings and change the setting from auto to speed/quality doesn't matter which one to get the screen to appear. It's black otherwise.ShaanthesinghVersion: 15.19.1

✓ Was great. Now Rubbish!Oh dear. I have a sizeable mix of clients most of whom I switched over to the commercial Team Viewer paid-for platform. I also have a paid-for subscription within my business. On another account, I have a long list of family, friends and my own kit that run TV infrequently and very non-commercially. The iOS version is now convinced in this very non-commercial activity (sorting out parents laptops etc.) that I’m now “commercial” in this second use of TV and it restricts the connection. It’s even done it to my paid account when run from the same iPad. That makes the reliable use of TV impossible now. Am gradually migrating all clients to another platform - after at least 10 years. Sad to see such a poor implementation of restrictions / monetising an application. Formerly excellent, now I’m really sad to say that I could not recommend it to anyone..T3manVersion: 14.1.150514

✓ Frustrating!Such a frustrating app to use. I can see why this app has such a low rating... only wish TeamViewer cared enough to do something about it. Multi tasking has been part of IOS for years and this app is meant to be for professionals. But doesn't support basic IOS features that have been around for years. If you close this app to the background for just a few secs and go back to it you you get the dreaded "you are currently offline" (just google that...) and you have to wait for it to log you back in all over again. If you connect to a remote computer and need to just pop out for a few secs to just check some details it kicks you out of the remote connection..... and you have to reconnect all over again. No mouse support for iPad OS... Makes using your IPAD for support and remote logging so FRUSTRATING!.Travis_OZVersion: 15.11.1

✓ Not what it used to be5 minute timer is absolutely ridiculous lol.ShaneoakleyVersion: 15.52.1

✓ AwfulKeeps saying im using it for commercial purposes and im not. Had enough of this software..MrtorontoVersion: 15.51.1

✓ Remote Control login link does not work1/10 times will you be able to get past the “Remote Control” button/link, you could press it 100 times and you won’t progress further. If you can’t get past this button, the app is worthless on the free and paid version but the developer is ignorant to see this. It’s definitely not a user problem but a developer interlect issue..Editn1cknameVersion: 14.6.1

✓ Constant nagging to buyI tried to use this app to support my 70yo mothers new laptop, who lives in another country. After she returned home - about the third time I used teamviewer - I started getting messages “commercial use suspected”. They say it’s free for non-commercial users. About two weeks after the messages started it locked out saying I had to purchase a license. $49 month !!!!!! Now my mother who has very poor computer literacy skills is back in another country, and teamviewer won’t let me remote control her computer. I’ve send mail port requests to twamviewer twice now and not had any response. This is a dog of a company to deal with..SplatcatVersion: 13.2.110220

✓ Endless problems with too many optionsThe new interface has simply wasted much time and still does not work. macOS Sonoma, Black screen for my iOS iPhone connection—cannot see screen on remote access. When I close the iPhone session, and go to my Windows 7 system, it shows duplicates. It seems I am adding or deleting multiples of the same intended device. Too many aliases, unclear which to keep. The instructions are so many as my system seems to hide or duplicate existing devices,,, bookmarking vs computer connection, notifications that I am over my three computers so I need to upgrade-which is too expensive, unclear what is actually in my list of devices. As you can see, I am disappointed with this upgrade. It is a confusing loop of information glut that cycles over and over, rather than a simple direct setup for remote connection which is all I need..Jpa-Version: 15.46.2

✓ Failed to mention old version was discontinuedSo… I like TeamViewer but they should fire their PR team. This app works fine but caused me to run down a phantom issue. Why? TeamViewer created a new version of the TeamViewer software and quietly discontinued the old one. The old version never gave me a “hey we are deprecating this software” message, nope. Instead it would just disconnect me and tell me I had the wrong software version after 3 mins. This is a freaking joke. Your product is free for personal use and I am using it as such. I use it to do remote home server maintenance if I am on the road or away from home in some capacity (wife doesn’t know how to exit windows nag screen after restarting Plex server) Now I thought I had a bigger glitch. NOPE! Just had to uninstall and find out they created completely new applications on both ends to do the same freaking thing they did before…. Until you fix this mess I am leaving this rating at 2. You are fooling people into paying obscene money for the pro version using this tactic (nearly $500 dollars a year!).Micro4jkl456Version: 15.51.1

✓ So Sad!I used to love the TeamViewer application. It was great for use between the computers at my home. Somehow I got flagged for commercial use, now I cannot access anything. Then you have to submit a form that takes 48 hours. Oh their support chat! Yeah no one human just a bot that doesn’t let you even ask questions. Maybe there is other competitors like Go To My PC that are better than TeamViewer. Who knows maybe someday they bring back actual human beings to answer questions. Instead of a bot that just takes you to a form to submit with no answers in quick solutions. I’ll bet if you use their pay services you probably get better treatment! I am just so disappointed with the level of service that has teamviewer is now offering! Better yet NOT OFFERING!.D177A17Version: 15.18.2

✓ Good but still need to improveThe app works well with windows , but for some reason with Mac OS , it got stuck on the log in screen after enter the passcode.YhanLVersion: 12.3.81014

✓ Good while it lasted… too bad your time is upWell I keep getting stupid message every time I try to connect to my church‘s computer that runs their security cameras it says the maximum time session for this ID has been reached … now it did this about a year to go on my desktop and I’ve been using my iPad to help them out what’s the same TeamViewer ID … The church even offered to buy the license until we found out how much it costed but I still fall under the personal use thing so it’s really not fair to make them pay after all they are a church and I don’t charge them for what I do on their computer with TeamViewer it’s just kind of ridiculous I also helped many friends with it as well but now I can’t even stay logged in For a couple of seconds and then it tells me to try again after a minute then it just extends it to the next minute, stupid really I was on with tech-support a year or two ago and they said there was nothing they could do to figure out how to fix that I don’t know why maybe I just have to make another account… kinda stupid really..Dude ManhonneyVersion: 15.30.1

✓ Don't waste your time / Bait and Switch SoftwareDespite what they say this software really is only free trial software that you must pay for after a certain amount of time/use. As all the other reviewers said, the software will work great for a few weeks/months then even though you are using it for personal use, your account will be flagged for commercial use. The developer typically responds to reviews like this saying you can fill out some paperwork for the opportunity to have them review your case and possibly reverse their systems automatic decision. Besides the hassle of that, if you read the reviews on here it will work for a little while, then do it again. So, no I won't bother to go through that awful process. There is a truly free Remote Desktop option from a major tech company that is tied to the most popular web browser. Do, yourself a favor and just use that for personal use. They will never flag you for no reason as their product is completely free with no paid version. And IMO it works just as good as not better. Good bye TeamViewer for good..My 32 NicknameVersion: 15.18.2

✓ Good but blocked me. Microsoft Remote Desktop is better.It’s a good product. Available on all major platforms. But it randomly decided to assume I was using it for commercial purposes which I can guarantee I wasn’t so you can’t rely on this. You’re better off using Microsoft Remote Desktop. That requires 2 things but you will have a better experience. It requires you to set your route IP to route external traffic to your computer (port forwarding) and if you’re using Windows 10 Home (professional is ok) then you’ll need to run the RDP wrapper library to enable the computer to allow Remote Desktop connection to work as it’s normally blocked in home edition. I have now switched to this as it’s a better experience..WikiChrisVersion: 13.2.110220

✓ I pay for this only to be blockedI pay a fortune for teamviewer each year only. And the level of times I am unable to log in remotely is ridiculous! It’s either unable to connect. Or I am told that I’m blocked cause I’m a non Subscriber. This is the last time I subscribe to teamviewer they have become unreliable.All i want is extra saltVersion: 15.22

✓ Pretty useless nowUsed to be great. Then something changed and now it gives me the commercial use thing and disconnects me after 30 seconds on a mobile device. I've had it reset repeatedly. Every time it's reset, the period I get with no commercial use accusation reduces. Now it's almost immediate. Don't download this app unless you're a business with resources to pay for the support. It's useless to an individual trying to help their family out..DaveTheDrummerVersion: 15.17.1

✓ Suspended me for helping my mum’s phone!I have been only using my mother’s Dorro phone (in which Teamviewer is pre-installed) I have unfortunately been blocked for using it for commercial reasons. She is abroad alone and I’m unable to help her. Teamviewer needs to think if they wanted to give this app to help vulnerable old aged customers or they should charge everyone for paid versions. It’s such a shame that during this corona virus pandemic that you have to use your algorithms over your heart to block innocent non profit people. I heard raising the ticket will not help but I still raised the ticket with a hope that Teamviewer will unblock my account..JgcambsVersion: 15.8.1

✓ Goodbye! Thanks for helping me find Chrome Remote DesktopUse to be good app for personal use and obviously the company decided for a money grab without checking the market condition. $49 PER MONTH is frickin steep when FREE alternatives exist such as Microsoft Remote Desktop and Google’s Chrome Remote Desktop. Not to mention ALL your paid competitions are way way wayyyyyy cheaper than you. Let this be a lesson for all - this is how to destroy your loyal user base and set fire to your company. Its safe to say TeamViewer as a company won’t exist for long as its user base will ALL migrate to other free or far cheaper competitor products. By the time the management turns around it will all be too late and those idiots at management with no clue at what they do will do what they always do - sell the company and wipe their hands clean while getting a golden parachutes. Before that the smart technical people will all jump ship and move on - so expect very broken and worse and worse version or TeamViewers. Mark my words..BBQMeatVersion: 14.4.7

✓ Was great then got screwedI was going along just fine using Teamviewer for accessing my home computer that I run a program 24/7 on (accessing from phone —>computer). Like, a game actually. Used Teamviewer for a couple years for this, and today I got a pop up saying they think I’m using it illegally for business purposes but that computer doesn’t even have any business on it. Doesn’t even have Outlook! Ridiculous. Said it would limit my access time to less than 5 minutes. It dcd me after about one minute! Not enough time to even do my task. Ending popup said I couldn’t access for next ten minutes. I had to use it to set up google Remote Desktop and poof. I’m no longer using Teamviewer after using it for years. Took me most of the morning to get enough clicks in to set up the other program even though it is super simple. Teamviewer just kept booting me. Rude!.AmandaMoranVersion: 14.6.1

✓ Shameful Practices, False Positive, Use SplashtopI'm extremely tech saavy. I have been using TV for over a decade to help my mom and dad use their computer. Maybe connected to 3-4 PCS. Ever. I used to think all of the people complaining about falsely being flagged as commercial were lying - until it actually happened to me. I got kicked out of a session helping my mother. TeamViewer dubbed my mom's old home laptop as commercial (LOL). Same one and same network I've been doing for years. TeamViewer dispute process to remove the flag was frustrating and the refused - they do effectively call you a liar, ask you to pay for a business subscription or provide a "personal statement" (what the heck do my angry emails count as??) and don't seem to have the technical skills to confirm either way. It's a shame TeamViewer operates this way. It is unethical, accusatory, and just technically inept. I have since bought a Splashtop Personal subscription and that does everything I need for the right price, without the constant hassle from TV. Switch to Splashtop and put the captive audience upsell of TeamViewer behind you..Kevin 72638393Version: 15.52.1

✓ Bizarre ‘free’ serviceTeamviewer has a free service for non commercial use until they decide it isn’t. There appears to be no way of knowing how long your free service lasts until they decide that your non-commercial use is commercial (in their eyes). I’ve asked on numerous occasions how they determine it because all you get is a message stating that they have ‘detected’ commercial use. Are they spying on customers? It then gets more puzzling when you decide to no longer use it and go back to RDP that it becomes free again! I’m baffled. TBH as a personal user I would be more than happy to pay something like £10 a month to continue to use teamviewer as there are features that I do like. It’s a shame they keep taking them away. I write a lot of good reviews and would have written an excellent review for the product but the aforementioned has really left me feeling quite sad!.MawskyVersion: 15.25.1

✓ BuggyOften don’t see my remote devices even though logged in. There is no real help provided apart from leaving feedback. Useless in an emergency.PekazenensVersion: 15.42.1

✓ Prepare for disappointmentThis app works very well for the first few weeks or months! However, eventually the app "detects" commercial use and limits you to only 5 minutes of use. It may actually turn out that instead of 5 minutes, it's actually just 30 seconds so that's obviously a lie. The developer will tell you to submit a request that you are using this privately. It seems that this multimillion dollar company cannot tell the difference between a private user and a commercial user. They will tell you they cannot confirm that you are a private user! (So apparently, you are guilty until proven innocent) Or maybe it's an elaborate scam to get you to spend money to save you the trouble of filling out a form with your NAME, ADDRESS and SIGNATURE to prove that!.LdiderVersion: 14.7.4

✓ 3-4 stars when “licensed”, a liability in “nag mode”To start with I don’t think team viewer is “greedy” or anything else. And they do have a problem with scammers using their very effective app. What do? As the kids say. That aside... Team viewer is an OK remote desktop app when it is “licensed.” It’s one of the few apps that will punch through a double NAT other than google remote desktop. If you’re having the “white squares of death” with Google remote desktop then team viewer is your go to app. The problems, if not out right liability to Mac end users comes when team viewer determines that your private use is not private use at all. The nag message says you get five minutes of time, but you actually get one before being blocked for 10 minutes. I would be okay with 5 minutes if it actually was 5 minutes. The other thing is team viewer will put modal dialogs on your remote machine that nobody will see. Couple this with only 1minute of remote time and stacking modal dialogs, on older machines this is a liability, bogging down an already bogged down remote session. I’ve already uninstalled team viewer from machines that I don’t need it on. Until TV devs fix their bugs I can’t recommend Team Viewer at all..Leo of BORGVersion: 15.1.2

✓ Used to be greatI have used TeamViewer for over a decade and used to love it. But now it seems they either want you to pay for it or not use it at all. They have accused me of using it commercially and limit sessions to 5 minutes. I have had a account with them for almost 11 years and used to have no problems and would love being able to remotely connect to my desktop on the go. Now they say I’m using it commercially and give me no opportunity to contest this. It is despicable and now I will never use them again and never recommend it to another person. If they want money for their program I would gladly spend $50 for a year of service because of how much I like it. But accusations of me using it commercially has turned me off. I have never written a review in my life but this has soured me on them so much that I feel I need to make others aware. I have been a loyal user of theirs and suggested it to dozens of people and stood by them a couple years ago when they were hacked and everyone’s computers were susceptible to being remotely accessed by hackers. Now I’m done, there are too many other programs that do the same thing. I suggest everyone looks into alternatives, they’ve made it clear they only want their software for companies that fork over a ton of cash to them..Steven1075Version: 13.2.111907

✓ Horrible!The app is ok... however the company is absolutely ridiculous. I used this to help my parents when they are having trouble with their computer, the company blocked my account and said that I was using it commercially. They demanded I pay the hundreds of dollars a year to use the app. Don’t even bother trying teamviewer..SephirothkodVersion: 14.1.150505

✓ Used to be a great tool, now they are the tools.Used TeamViewer forever to access my desktop PC from my iPad. Now, I get the dreaded “Commercial Use” warning. I even went through everything they ask to prove it’s not commercial use. I signed their affidavit, sent it in, and it worked again for awhile. Now, on iPad, the connection lasts 15 seconds, then says “You can log in again in one minute.” However, that is a lie, because one minute later, you get the message over and over again. YOU NEED A NON-COMMERCIAL VERSION AND PRICE!!! I don’t know how many bad reviews you need to receive before you’ll actually answer the call and offer a lite version for personal use at $5 per month to access three machines or whatever. These greedy tech snobs will get what they deserve...which is no one using their product..Prime Spare RibsVersion: 15.17.1

✓ New version has major unwelcome changesMy ipad just updated to the latest version from a week ago. The touch interaction has been overhauled. I no longer get touch feedback on a windows desktop and the scroll windows now behave backwards. Basically I have spent years using this app and having touch functionality behave the same way it does when I am at my touchscreen monitor. But now it reacts differently and that's not a learning curve I was expecting or that I'm willing to change to. These might be welcome changes for phone users but the ipad experience is vastly different for me. The worst thing? My ipad's physical keyboard no longer works with this app, though it works great with everything (I'm writing my review with it). Basically this app went from one that I relied on to do my job to one with this update that has me dead in the water. For $800 a year that's no good..EtmakesmoviesVersion: 15.23.1

✓ Expensive and not free if TeamViewrer decides for no reasonMy access to my dad’s pc is no longer free because TeamViewrer decided, I’m accessing to much or have been using for more than a year therefore they locked me out until I pay $500. My dad at 88yrs old doesn’t cope well with banking online and other web technology, so TeamViewrer would allow me to assist him. Out of the blue TeamViewrer refused connection with no communication or reason when I asked. I’ve read on line many cases like mine. TeamViewrer assumes you are doing business with TeamViewrer connection. We (me and my dad) did not abuse the system of using it as a business (he is in a care house/Unit). We were not on there for hours, anything from 15 to 30 minutes max. Well done TeamViewrer🤬 Don’t offer what you don’t want to give, lucky there are better and more respectful companies out there. I found “Anydesk” it is free and has some better features. As far as I can tell it has all the features of TeanViewer. IT’S FREE! to help people with..BuccilVersion: 15.21.1

✓ They will try to force an upgradeI wish I could give fewer stars. So I have this for my personal computer at my home. I travel a lot and check stuff on my computer at home. Nothing about what I need it for is work related. That’s why I have a laptop. That is a fact that the team for this app have seemed to forgotten. Because they seem to think they know what you are doing and will tell you “it looks like you are using this for work related tasks” and cut your connection after 30 seconds and lock you out of trying again for another 60 seconds. But if you try to reconnect after that minute, the lockout timer is reset. So, in short, they will assume you are using their product for business related purposes with no way of actually knowing and lock you out. The only solution they will give you is to tell you to upgrade to their business plan. That plan will cost you SIX HUNDRED DOLLARS. So save yourself the aggravation. Go somewhere else. Use a product that won’t try to rob you..DaFuzzyManVersion: 15.36.1

✓ Forget multitaskingIt’s so dumb that it times out after 1 minute if you go into another app. Want to reply to an email? Logs you out. Need to check something on your notepad? Logs you out. Honestly so dumb that it’s such a short window and that it can’t be changed..Music Gurl JVersion: 14.1.150514

✓ Great app until it’s not!!Works fine until it decides your a commercial connection then it’s useless. Seems to be a common issue and TeamViewer ignores it which makes this app useless. Also when it does connect it then disconnects and limits you next session in 10 min. I had no issue for a few weeks then this gave me hell .. recommend to find alternative. Also your session is hosted via there server which can be slow..Some Music DudeVersion: 13.1.98765

✓ Useless in current formI’ve been using TeamViewer for years on PC and as long as the apps have been available. It’s been extremely useful to log into my own computers and to occasionally help friends and family. However, recently it’s been throwing up messages saying I’m using it commercially, which I am not. This makes the app useless as it throws you out after a minute or so then won’t let you login again for a certain time. I’m now looking at alternatives..WebSmithyVersion: 13.2.110220

✓ Don’t get, no longer useable as “free”I am using a new iPad and the “commercial” penalty was gone, but now with an update to 15.4.1, the app does not start, it spins with a message that “TeamViewer” is starting. It cannot be used now. I have been using TeamViewer over 10 years. I found it useful when I needed to check on my Mac when not at home, maybe once every couple of months. Very low low use, but very useful when needed. I was on a public WIFI and for my security, I was using VPN based on my home router, ASUS, and it told me I was using it commercially. I was then disconnected after 5 minutes. Now I’m “using” it commercially even when I try to reach my Mac on a different floor in my house. I found it to be very useful for the rare occasions I needed it, now it is not useful for me..JvlorenzenVersion: 15.4.1

✓ ScammersThis company traps you. They trick you to subscribe tempting with ‘discount’, when renewal comes, they do not inform you of this which every other serious companies do. They increase the price at renewal, when contacted, their response is ‘this is our normal price, last year you paid less because you got a discount from us’. Now this can not be legal, if they are an honest company,then they should not be afraid of letting the customer know it will renew at what ever cost that is. They say ‘we are planning to send notice of renewals in the near future’. Why not always? It must be a legal requirement. Honest companies do this. I am taking this matter to a legal team to get advise. I advise any one to stay away from this company. In my opinion, it is scam. Also, I use google remote access now, it does the same jobb as teamviewer and that for FREE!.DrvimalanVersion: 15.30.1

✓ UselessUseless app if you want to use private browsing or take normal measures to protect your privacy. To use this app you need to concede to giving teamviewer access to everything like full use of cookies for them to monitor you etc. For remote accessing Synology NAS’s forget this app. Just use port redirection and access from a normal secured private browsers session with none of Teamviewers nonsense..Kowolski1Version: 15.14.1

✓ Commercial useAfter using teamviewer for years they constantly limit my time with the commercial warning. Even after submitting the online form I still get the warning. They say it’s free for personal use. I use it to log into my home computer. Very annoying even when you follow there rules and procedures..TripwalkerVersion: 13.2.110220

✓ Black screenSince newest version whenever I connect all I see is a black screen. As others have stated, it's getting worse with each update. Try AnyDesk or ChromeRemoteDesktop.Kurt GribbenVersion: 14.1.150514

✓ Connection blocked on personal useI really like the ease of accessing your own computer anywhere but I did go through some issue as it mark the activity as commercial when accessing my own PC from different location when doing unattended access it tells me commercial use How it’s commercial use when am accessing my own pc.HbediVersion: 15.52.1

✓ AVOID THIS COMPANYThey only got one star because that’s the lowest score possible, they offer a free service for personal use yet they have recently started cutting off my connection after 30 seconds to my pc at home that runs my CCTV and VPN client and not letting me reconnect for hours and instead direct me to pay for a £400 business licence. They don’t even give the option of contacting support. Go and use another service that doesn’t try and scam you..Oxfordsparky81Version: 15.30.1

✓ Refuse to cancel subscriptionIf you ever decide to cancel your subscription, they will refuse to do it. They will claim that you have to submit the cancellation form 28 days before renewal. Even if you submit it a year before that multiple times they will refuse to have received a cancelation and start ignoring your emails.LittleDan45Version: 15.42.1

✓ Never take a subscriptionNever make the mistake I did of actually giving these people access to your funds, they will automatically take next years payment in full and you can’t do a thing about it. You have to give 28 days notice towards the end of your subscription to cancel, if you don’t they will automatically take payment if it fails they will harass you for the payment even thou you want to cancel..AndybroomVersion: 15.37.1

✓ Used to work well. Now utter garbageI can’t describe how terrible this app has become without resorting to profuse and gratuitous amounts of profanity. Let me borrow a phrase: My disappointment is immeasurable, and my day is ruined..Tmlfan1234Version: 15.51.1

✓ App now unusable :-(This iPadOS app demands to be in the foreground ALL the time. If you switch away even for a few seconds, (for example, to copy and paste something from an email, a Notes item or something in an Instant Message conversation, a notification comes up saying "You will be disconnected in 14 seconds", but if you do not switch back to TeamViewer immediately, your connection to your remote partner is lost. This happens on various different methods of internet connection. I have a paid-for Business licence, and have done since TeamViewer 1.0. I've literally been using TV since the beginning. Very disappointing, and materially affecting my business..RgfincherVersion: 15.17.1

✓ Difficulty logging inWithout fail, I always have trouble logging in from my smart phone. It always comes up with a message that I need to purchase license, even though I already have . Then when I click ok, it tells me that I already have a license..F_blopVersion: 15.21.1

✓ Good program with major flawThis program is just what I need to support my relatives with their computer issues. However after just 3 uses I now get a pop up every time to say that I am using it commercially - not true. From the comments on here, it look like there is actually no such thing as free personal use and that is just a trick to get you on the platform to than continuously nag for an upgrade to the very expensive professional version. My company already pays for and uses this in a professional environment and it works well. I would even pay a reasonable fee for personal use if that was made available. Time to find another solution I think..RichardDBlakeVersion: 14.4.7

✓ Blocked without ever using it beforeBoo.Gaelgoir GregVersion: 15.45.1

✓ Not workingWorked great for a month, now all I can do is login to the computer and move the mouse around.MatttoppVersion: 15.48.1

✓ Conflicts with Voiceover and key pass through when using a physical keyboardFirst off, the main interface of the app is reasonably accessible. However, once connected to a computer, there are major issues, as when using a bluetooth keyboard on the iPad, special keys such as Windows don't get passed through. Thus, it is pretty much impossible to navigate the os, switch between programs, etc. Also, with Voiceover, it reports a text box, which is a bit odd, but as you try to type on the windows machine, VO on the iPad also starts reading stuff out and there seems to be a conflict. It would be nice if there was a way to suspend VO when connected to another computer, and have it resume automatically upon leaving the app. Also, any controls in the interface after one connects to a remote pc are voiceover accessible. Whatever accessibility improvements you can make, along with better physical keyboard support, will be much appreciated..Justinharris171185Version: 15.0.2

✓ I keep getting kicked of personal connectionI keep getting kicked off personal connection saying it could be professional. Had same issue early last year until reset.BoarddanVersion: 15.25.1

✓ False accusations render app unreliable, company untrustworthyOnce upon a time, this was a great free option for helping elderly parents and techphobic relatives, but no longer. With the latest update, the company has decided that arbitrary, baseless accusations are what it needs to grow revenues regardless of how false and erroneous it is to label helping Grandma for free as “commercial use.” And in a revealing tactic, TeamViewer provides no realistic transition time to resolve the false accusation: the software essentially stops working, falsely (again!) claiming the session will be 5 minutes. A review of the company’s community forums reveals this is a recurring issue across a broad range of personal, non-commercial users. TeamViewer has actually made LogMeIn look great by comparison because that company gave users at least a month to transition to alternatives. Will TeamViewer learn from the blowback?.Neal_fanVersion: 15.0.2

✓ Avoid this appEven if you use the free version for personal usage only (as per the licence policy), they eventually block you suddenly, suggesting that you are using it commercially and ask you to pay an outrageous amount to keep using it. Avoid this fraudulent company and use alternatives like Splashtop instead..Virtuose111Version: 14.4.7

✓ Unresolved Technical issues \ ExpensiveI had technical issues for seven months with this program, making it almost unusable. After several support tickets and unresolved issues, I moved to another program only to get invoices and collection letters. I highly discourage people from using this program and look for alternatives..YukonroveVersion: 15.49.1

✓ Change of heartLoved and used this app both as free for home support for friends and family and completely separate for IT work at various companies several of which purchased it on my recommendation. However now my personal account no longer works and instead clams i use it for personal. I keep my work and personal equipment, networks, phones, etc.. completely separate so this accusation without evidence or an effective means of disputing is basically an insult to me. Not only have I moved on to use other software I have also recommended to the companies I have recommended this to to also move on as licensing expires. If the plan by this company was to move away from free option completely the method in use will cause an exodus of paid customers also..Crazyivan150Version: 15.13.1

✓ Used to be great, constant frustrationI have been using TeamViewer for years, easily over a decade. I have recommended it everywhere I’ve worked and many times been key in getting it implemented. I’m actively looking for an alternative because while it works, I constantly get flagged for “professional” use when I assist a family member. I have to fill out a form 1-2 times a year confirming I’m only using it to help friends and family, and that I’m not using it to make money. Yet here I am again 6 months later getting kicked out and blocked in the middle of helping a family member with something. I used to have a couple dozen, but now I have like 5 computers on the account and I still get flagged. So be aware, you can’t rely on this and expect to get accused of business use if you have more than 1-2 computers and you use it from anywhere other than home, which is the whole reason people want to use it..KapnbanjoVersion: 15.52.1

✓ Money grab keeps getting worseLong time personal user. The techniques they are using to get me to pay are getting more aggressive and are making it almost unusable. It claimed I was a professional user at one point because I logged into the wrong wifi network. I got that straightened out, now it’s randomly kicking me out and telling me there is a cool down period because I’m not paying. TNCViewer is a much better option if you can get over the small learning curve..RobotstoveVersion: 15.52.1

✓ Poor quality and judgementalA friend suggested this as an aid to helping look after her computer as she is quite illiterate with anything technical. I installed TeamViewer on my laptop and, for emergencies when out of the house, put this app on my phone. Both the laptop version and the app have decided I’m using them for commercial purposes for some reason best known to themselves. I’m guessing that they both base this assumption on my having Word and Excel on these devices - I can’t think of any other reason - even though I’ve never used Word on my phone and only use Excel for shopping and sports stats. All this is bad enough but to make matters worse TeamViewer says that you’ll be disconnected after 5 minutes - and then drops the connection after about 30 seconds. This is a shocking programme and I’m now looking for an alternative..HgbladeVersion: 14.2.7

✓ Another frustrated ipad home userKeep trying to make this work with my obsolete, now only runs linux, laptop to make up for its faulty keyboard. However whatever I try to do on the pc end the mouse continues to be unusable. I keep trying but all of a sudden I cannot get any further as am now locked out being considered to be a commercial user? This started shortly after trying nomachine and anydesk ipad apps to see if my mouse worked there (sadly it was more limited in function). Is it possible that doing this somehow makes my personal teamviewer licence invalid? Perhaps they delete or overwrite something, maybe through lack of testing? It is also suspicious that the reset personal licence web page is now being phished or hacked so it no longer works. Please consider helping with this issue as teamviewer mouse at least did sort of work. Thanks for your help, kindest regards..Kings2008Version: 15.19.1

✓ Terrible + waste of timeIt says: “ This partner does not accept incoming connections!” between my iPhone and iPad… also it does not even find a nearby device when they are right next to each other! But still I can chat, so why all these connection failures? Thus total waste of my time! Also so confusing I can add my iPad as my computer and also as my contact at the same time but as separate connections….RobzonVersion: 15.34.1

✓ Can’t connectI’m having more and more problems trying to connect to my remote computers. Often taking rediculous amounts of time to connect. Many other times just not connecting at all. I’m now looking at alternative solutions because I simply can’t run a business with this level of disfunction in a critical interfacing product..Gary999999Version: 15.20.1

✓ Seems to think I am a BusinessI have been using teamviewer for YEARS as it has always been very stable and easy to configure, over the last year they have decided that I am a Business “because I own an IPad Pro” and I am currently limited to max 5 mins connection, I have previously emailed support and it took MONTHS to get a reply, would have happily paid something for teamviewer, but it’s ether free for personal use or £600 a year, absolutely ridiculous.AlexwatlingVersion: 14.2.7

✓ Private user penalised every few monthsI am fed up of telling your company I am a private user and not a business. After I contact you everything goes back to normal, then hey presto commercial use detected, which is absolute rubbish!!!. I fix PCs for family and friends and probably log into one or use your service twice maybe 4 times a month, how the hell is that commercial use. I will be moving to any desk as soon as I can get back down south to my other PC to delete your software. Your customer service is diabolical as I have been round this buoy more than once. Thanks for nothing accept for wasting my most precious asset TIME!!!! Apologies if a little direct I am just tired of trying to log onto my PCs and you make it very difficult to raise a case or speak to an advisor, which really doesn’t help me at all, and still goes on, my next trip south is to strip this god forsaken software off all my PCs, AnyDesk people avoid this shower of s£&@..Eddster1000Version: 15.33.1

✓ Worse still since updateEvery time they release an update they remove some functionality of the app. It’s now no longer possible to change the screen resolution when connecting from ios to computer. The mouse pointer is no longer accurate meaning what you see on your remote device is actually a few pixels out of what is happening on the host computer, meaning that you need to click a few pixels beyond the area where you want to click - otherwise you’ll be making a lot of unintentional clicks and wasting time having to reverse unintentional clicks eg closing the wrong app, minimising the wrong window, selecting the wrong option from the file menu etc. also there are now more warning messages that you should only use this for home use before you can begin your session and when you leave the session which you need to click on before you can continue. This app was once great years ago but they’ve gradually stripped away all the unique functionality and the implementation of tools that made Teamviewer a standout app. It’s now just as bad as the other free remote log in apps you can find..Ch3wyyVersion: 15.23.1

✓ Guilty till proven innocent?I have been a happy TeamViewer user for years, using it to help fix my fathers PC in Spain (non Commercial). Yesterday it decided “My use pattern was commercial” and decided to restrict me to 30 second sessions despite promising to allow me 5 minutes at a time. I might actually have been prepared to pay a sensible amount for a “home user non-commercial” service but this left me with no choice but to install the free and excellent RealVNC, thereby dumping TeamViewer for the first time in a decade. I can sympathise that you don’t really want freeloaders as you have to make a profit but this tactic is just shoddy and to restrict access to 30seconds at a time without any warning is just dumb. I can’t see why I’d return despite my loyalty and having recommended your service to hundreds of contacts over the years..SquornshellousVersion: 13.2.110220

✓ When it works it does the jobThis app is a great way for me to remotely access my machines from home but it has some bugs that haven't been fixed in a while. One major bug is I can no longer add new computers either to an existing group or even when making a new group. I hit the + button and the app immediately crashes. No amount of restarts will fix it. Would also be helpful to add a feature where the black square portion controlling the mouse would stay the same size as you zoom in on the screen. Having the black portion zoom while zooming the desktop is counter productive since it's much harder to control the mouse on the desktop window itself..Hunter S. ZombieVersion: 13.1.98765

✓ Major bug affecting ios sound systemThere is a major bug with this software that mess up with the ios sound system. If the app is opened, the sound on carplay is messed up and sound distant, low quality and doesn't play on all channel. The sound on the ios speaker also get lower volume and, worst of all, if I take a video with team viewer open in the background, the video I take has no sound at all. I even had my phone changed because of senior support couldn't figure out how my phone would randomly take video with no sound stream at all (speaker icon greyed out with cross bar). I missed out of several priceless family moment because video would randomly record without any sound. Those are major bug and I saw someone reported something similar in 2023 in their support forum and didn't receive any reply. Be warned!.SkinnyV514Version: 15.50.1

✓ I hate these peopleAbsolutely shocking, I only ever use TV for Personal use and for helping family with computer issues and they CONSTANTLY block my connections due to an opinion that I’m using this for business use. I won’t use bad language in this review but I’m absolutely fuming, I’m searching for an alternative as soon as possible because this is the third time I’ve been unable to remote access my OWN PC. Money grabbing tossers offering a “Free” service that simply doesn’t live up to expectations due to the capitalist ideals they cling to. Hate it, would rate it 0 stars if it was available..Switch*Version: 15.51.1

✓ 1 minuta ?!Надоело! С какой стати мне одну минуту дают? За то, что мой интерфейс на советском языке?!.ШурикVersion: 15.45.1

✓ Délai de connexion maintenant pour les particuliersL’application se déconnecte après 5 minutes!!Avant y n’avait pas de limite de temps et je donnais 5 étoile!!Comment pouvez-vous aider quelqu’un avec se délais!.ManuvttVersion: 15.48.1

✓ Worse licensing management everFind something else. TeamViewer licensing isn’t worth dealing with..RigZeroVersion: 15.49.1

✓ Scam Scam Scam...Be very Aware!!!This app is able to be used by scammers!!! Today we were contacted by Someone saying they were from Telstra and Optus saying that individuals were hacking into our secure wifi at home. They promised my wife that their interest was to legitimately assist us to prevent hackers from accessing our personal details and accounts. They we’re so convincing over the phone and assured us that their intent was to honestly help us. They are going to call us tonight and they will request our sign in details in order to directly hack all of our accounts!!! We contacted Telstra and they immediately confirmed this is a Scam and to delete this APP immediately. If these scammers call anyone in the future, please ask them for their name and best contact number to call them back. Once you have these details please call Telstra or Optus and pass on these details so they can track down these Criminals! Be very aware of this app and Scammers!!!!.Sydney Family ManVersion: 13.2.110220

✓ Honest and brutal assessmentYour service is all good and everything, but it’s your administrative functions which are a tremendous let down. I have had my account active since 2005, yet every once in a while your system flags my account as a commercial account without stating what prompted this to be characterized as a commercial account. My activity on this account can hardly be accounted as even a regular average home user, with perhaps occasional connectivity to my home PC to turn it on or off remotely, yet your system flags is as commercial. To further rub salt in the proverbial wound, there is no recourse to even contact customer service to address this issue. Please fix your processes to make this service more accessible to average users so that we may also benefit from it. Your service is no doubt very user-friendly, but know that there are other alternatives also..Broot@lVersion: 15.30.1

✓ Blatant ArroganceTeamViewer has been replaced with AnyDesk and Chrome Remote Desktop because the developers of TeamViewer dropped their trousers and took a big dump on their free users. I was one of a number of free users targeted by TeamViewer who asserted that my free TeamViewer account was being used in a commercial environment; so they blocked my access without first checking. They took this stance probably when they noticed I was using TeamViewer to access the CCTV surveillance I had set up at my remote private property and later, when I started using TeamViewer to remotely control my amateur radios. I decided that a company who actively invade their user's privacy and monitor their activity, then makes an incorrect assertion without first ASKING us about it, pretty much sums up why it's best to steer clear of them. The real issue is loyalty and how TeamViewer’s loyal free user base wants to pay. But none of the RD developers can come up with a fair and reasonable charge for non commercial use; - a flat monthly or annual fee for non concurrent sessions; which means you can login to any computer you like as often as you like but not run multiple sessions at the same time. Come on TeamViewer! Such a great piece of software with personal clients itching to continue using it..WWWobblyVersion: 15.7.1

✓ Delete it NOW ...... before a high court bailiff turns up at your front door demanding money for your unpaid commercial use. The EULA implies that you have entered into an unequivocable contract with them for any reason that they can think of, and that includes free personal use becoming unpaid commercial use following a free trial, and YOU will have to prove in a reply to a court that you are not a commercial user, or else the court will automatically enforce payment and collection fees. You could end up having to pay £699 licence fee plus stage one, two or three collection fees (from £75 upto a maximum of £512) and if the matter is escalated to the high court (which can be easily done) a bailiff can turn up at your front door WITHOUT WARNING to seize your property !! YOU agreed to all this and more when you clicked on the app, and the bailiff is always too busy to let you argue your case at the doorstep and is simply enforcing the decision of the court..Nicky Nichols in BorehamwoodVersion: 15.13.1

✓ Used to be a good app.This used to be a great app but now because I access my computer that has a VPN on it the app kicks me off the connection within a minute and won’t let me reconnect later despite waiting the time it says I must. Instead I must buy a commercial license if I want to continue using it and the only difference is I’m now using a VPN for protection. Very sad 1 star for the time being..MMA Fan-aticVersion: 15.3.1

✓ Very useful for 1 minIf you need to use it for a minute, this is your remote desktop app. After the minute, the commercial use message pops up and doesn’t let you connect after the time it says. I have not been using it that often recently. Thanks for the free version.AbychenVersion: 15.52.1

✓ Doesn’t workI took my id and password for my pc and saved it in a doc. Now I try to remotely control pc from phone using that same I’d and password and it simply doesn’t work. Cringe app with cringe id and passwords.EthangotkilledVersion: 15.45.1

✓ Disconnected for « commercial » use ?!Been trying to help my 79 years old dad with his phone because he’s very challenged by technology and we’re 5000km apart. The app worked fine two or the times, but now it keeps shutting down after 5 minutes saying my account is reserved for personal use. It won’t give me any support or steps to follow through to resolve the situation… super disappointing!.AJKHoosier1Version: 15.51.1

✓ Was a great App have forgotten those who made it!Seriously these guys have no clue. Yes people may be abusing it with Covid. But why can they not say ok all users connected before Covid let’s ignore them with annoying warnings, and go after those new users. Been a long time user and appreciating the personal use rules these whole tiresome commercial use pop ups are starting to p?!( me off. And with every update they find a new way to annoy the people that helped it gain popularity..DizzymaleVersion: 15.19.1

✓ I’m on the device TeamViewer says is offline!!!I’m on the device TeamViewer says is offline!!! It is impossible to get TeamViewer to put the device online. It is already part of my group, but there is something wrong with the app that prevents me from managing the device. I can’t even delete it and recreate it. And I am sick of having to respond to an e-mail verifying a device that is already in my group. I think I verified the same device three times today. THE EXACT SAME DEVICE. Either get a REAL QA group or take action when your users say, "it doesn’t work." Voting doesn’t count! If you have 1,000,000 users and 999,000 are working fine - you have problems! You need 100%!!! I have no idea how you can sell this if it doesn’t work. Please, please, please pay attention and fix the product..Doug RayVersion: 15.24.1

✓ Didn’t workDidn’t work at all. Useless.Mangala ReezVersion: 14.3.2

✓ Commercial use bugI think like many of the other users, I have the same problem with recent versions. It used to work ok and sometimes I connect to my home PC while on the move. I also have a private VPN for privacy and that could be tripping the system and detecting that it is commercial. But basically once it has been detected as commercial, you are forever labelled as a commercial user and then it is useless even if the vpn is turned off. Great software but how unfortunate..HappyfaceiphoneVersion: 13.2.110220

✓ Fed upCompletely fed up with TeamViewer. It’s really good as a Remote Desktop client, but it’s hobbled by the constant “commercial use detected” limitations. Its supposed to allow you a minute of connectivity then five minutes till you can connect agin, which would be annoying but bearable. Unfortunately it signs you out after 20 seconds so you can’t do anything! I’ve been through the process of appealing, but it’s slow and onerous. I’m completely fed up of the constant false positives and will be using anything else other than teamviewer sadly.SDcardVersion: 13.2.111907

✓ Good app but locked me out.Been using this for almost a month now and all of a sudden I get locked out as it thinks I use it for a business… filled in the form to say it’s not it is personal and not heard back. it’s my phone logging into the same laptop to check on a game I run on it to process other things etc whilst I’m afk… probs on it for a total of 5-10 minutes a day. Will have to look for an alternative now..JoeC1682@Version: 15.22

✓ After years of using, I now get 60 seconds per sessionWhat a complete joke I’m not paying $700 a year to use this. I log into my PC from my phone every now and again to check notifications and things or log into a friends computer for mine to help them fix things. I guess I will move on to AnyDesk..MurdowgVersion: 15.52.1

✓ Same commercial rubbishMine is the same as everyone else’s, it says that I’m using it commercially, I’m not I’m using it to connect to my own personal devices and to help the odd friend, and I even filled out Teamviewers Declaration of private use form a few months ago which seemed to fix everything but all of a sudden everything’s back to suspected commercial use, disconnections etc! This used to be a fantastic program and I would be happy to pay for it but it’s not worth £30+ per month or £360+ per year for how much I use it, for a home user connecting to private home based systems it should be £1-£5 per month but you only seem to offers business plans! Anyway VNC it is! Response to developer I did all of that 2 months ago and still no unblock, this is also the second time I've had to do it because you also blocked me last year!!.Jim12344321Version: 14.4.7

✓ Team viewerUnreliable.AsedtgthujooVersion: 15.4.1

✓ IPhone X Optimisation PleasePlease optimise for IPhone X.CandiedGoldVersion: 13.0.87670

✓ Free use impossibleI have used this great product for years (personally for free and commercially paid). Sadly the “commercial use detected” popped up for me when connecting to my home media pc from the same home network, TeamViewer have reset it four times (conforming via email that I was meeting the requirements for free non commercial use) and each time it immediately detects commercial use and gives me a few minutes of service before blocking me. Such a shame, had recommended this product professionally based on my personal experience. Looking at the reviews and forums TeamViewer may no longer wish to have non paid users, this is a common issue. TeamViewer please either withdraw the free use, or make it work properly..OzsmacVersion: 13.2.111907

✓ Prohibitively ExpensiveI have been a long time user and licence owner of TeamViewer. Sadly the price of TeamViewer has increased to a point where I cannot justify to continue to use the product to support my business. I have attempted to contact the sales and accounts departments to negotiate a more reasonable arrangement, but alas, no one has returned my calls for assistance. In a market where there are several competitive products which are feature rich and significantly cheaper, it is time to say farewell to TeamViewer and mover to greener pastures where I can continue to run my business whilst making significant annual savings. Now that sounds like something that all small businesses could use in times of pandemic pressure..CBBITVersion: 15.22

✓ Bullies who will pursue legal action if you try to cancel or not renew your subscriptionStay away from them at all costs. They have zero honesty or ethics, and will send lawyers and debit collectors after you for at least 2 years after you stop using their products and after they’ve disabled your accounts. There is nothing in their licensing that says you MUST continue to purchase an annual license, but apparently they believe that they are Hotel California. Once you are in, you can never leave..StephrosegVersion: 15.9.1

✓ Pathetic! I have a business account and get treated like a criminal if I use my iPad .You really don’t like your paying customers do you!.NZ MWCVersion: 15.16.1

✓ Awful appThis app used to be good now it sucks so bad, I uninstalled it and can't log back in, the username and password field aren't even clickable.. Please fix this.Nathan_infinityVersion: 14.0.141353

✓ Originally 5 stars, now 1I have used team viewer for many years now, all of which for home personal use to connect Mac to windows pc and vice-versa. Now being “told” they “believe” my usage is for Commercial purposes, with a prompt for a “suppose” 5 minutes which always only last 10 - 30 seconds! I’m now looking for best alternative and removing all traces of this app and software following my email and request to be personal user has been ignored!!!.PedrovegasVersion: 13.2.111907

TeamViewer Remote Control works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TeamViewer Remote Control.