Contact Cleanup Negative Reviews

Contact Cleanup App Complaints & User Negative Comments 2024

Contact Cleanup app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Contact Cleanup? Can you share your negative thoughts about contact cleanup?

Contact Cleanup for Negative User Reviews

✓ Doesn’t merge all fields?Be careful if you have notes or other fields such as company name or job descriptions in your contacts. It did not bring these across in the merged contact details. While I was able to recover the contacts, it also retained the new contacts meaning my duplication issue has just gotten worse. I have contacted the developer with the hope they could assist but have received no response..GregTapVersion: 2.2

✓ BEWARE! I would give this app a zero star if possibleI had very high hopes for this app after reading all of the positive reviews. My issue was that I had (obviously) duplicate listings after adding contacts from different sources- I.e. FB, LinkedIn, manual entry, etc. When I used this app to recognize and merge duplicate contacts, it erased many contacts completely (strangely, it seemed to target some of the people I most frequently communicate with), and for others, my texts would be labeled “Maybe: [contact name],” even after I would go into the contact and manually correct the contact. The app purports to allow you to undo and changes made, but this feature did not work either. I wrote an email to their help department (of course they do not provide any phone number) regarding my issue and distress over paying even the small amount for the full version, and received ZERO response. Thankfully I had backups of my phone on iCloud, and was able to restore my contacts. Interestingly, I had to go back several days before I purchased the product in order to get a fairly correct list of my contacts, and EVEN THEN, some contacts that I knew were in my phone prior to the use of this product did not come through. My concern is that I happened to notice this because I was actively engaged with a couple of the contacts at present. I have no idea how many others were affected or corrupted by this app. Please beware of using this product and spending $ on it..Gibsae02Version: 1.9

✓ Previous reviews are fake..doesn’t workThis stupid app merges contacts “within” this app and not in your contacts. Useless app.Siddharth1588Version: 1.9

✓ UselessI synced my contacts and it messed up everything Added random Phones to other people so I had to delete all and start again with different app.Chadik12000Version: 2.2

✓ Colossal failureMy work phone had multiple duplicate entries, so I backed up the contact list within the app and merged my contacts. This resulted in a large number of contacts being removed or corrupted, and extra entries added. Restoring from the backup did not work, with manual rectification of the contact list required. This review based on iOS 11.0.3 and the full/paid version of the app..Matt DeneenVersion: 1.9

✓ Subscription doesn’t workI upgraded to Pro on my phone. When switched to another phone and downloaded the app, it asked me to purchase again. With the same account.AvitzxVersion: 2.2

✓ Works well at a basic levelDoes de-dup well and you can get the app to just go ahead and do all the de-duping in one go. But it also lets you de-dup one at a time. That’s when I discovered that it doesn’t copy across any notes that may exist in one of the contacts to the new merged contact. You’ll find too that if there was a company name, well, that won’t come over to the new contact either. So if you want a basic de-duper for your contacts, this is it. But if you use your contacts for business or you have notes in your contacts, this is NOT it..RobDOTbVersion: 2.2

✓ Great app but has some flawsGreat app and pretty easy to use but has some annoying things such as the "how do you like our app" message constantly popping up every 5 clicks or so and it intermittently jams up or shuts down losing all of my last edits. Very frustrating! Other than that it is a good app..MtealoVersion: 1.9

✓ Problem in the applicationDear Developers After using your application, my 6000 contacts have been deleted or lost. Can you unmerge the contacts..Superb and greatVersion: 2.2

✓ Fake stuffNothing is working.RhvstVersion: 1.7

✓ Paid for full accessApp works fine up until I want to use a full access section - I want a refund now.Sal.Ben.Lily.Ruby ™Version: 1.9

✓ In-app purchase took money, didn't unlock.I paid for the Pro upgrade, but when I try to use the copy contacts feature, it just asks me to buy it again. Restore Purchase button tells me "Success" but still can't use the "Pro" functions that I paid for. Waste of money. I don't know how request a refund..PrettyboytomatoVersion: 1.9

✓ Notes are deletedPlease note this app will delete everything in the notes field when you merge the contacts..Jack3871Version: 2.2

✓ Bad experienceI used this app to merge my contacts, and it mixed and corrupted my contacts photos very badly.Alix-moghVersion: 2.2

✓ No goodRight before merging they ask for upgrade!.MnafisiVersion: 2.1

✓ Somehow took off the names from my contactsFirst of all, beware, there is NOTHING this app will do until you pay. It is not a free app. Purchased this a couple weeks ago to clean up duplicates. Initially it seemed to have done so, but denuded the contacts' names. Example: started getting texts from telephone numbers without any of the names attached. After repealing the duplicate merge, and performing the back up -- things are still pretty funky. For some reason now the phone is mistaking one person from another (closely-related) person, for instance if I ask Siri to send a text to "Joseph Alexander", it will get the text ready but have it addressed to a separate contact, "Harold Alexander". Now mysteriously also can't find certain of my contacts' details. If I try to send an email to "Joe Jones" it will say "I don't have email address for Joel Jones", but in contacts, there it is. This has never happened before using this app and on doing it. Something screwed up. I had sent an email to the creator of the app, but I have not received any reply. I should have spent more for a better app..DrivestraightVersion: 1.9

✓ Deleted half my contacts!Deleted all duplicates but didn't merge to new, just deleted. Luckily the back up function works in the app....SuperfastfoxVersion: 1.9

✓ Bait and switchWhat is offered here, would be useful and Save me a lot of time. However, you go through this process of getting ready to merge everything and then a pop-up comes up wanting you to join the “Premium” Service. So you invest time, which ends up being wasted and less you want to pay. It would be nice if developers were honest and put their product out there honestly. I think they would be surprised that if people knew up front with the deal was they would do just as good. These people got One star only because I couldn’t give him zero. Stay away from these scammers. If you want to do it manually, you wouldn’t of wasted time to download the app in the first place. WASTE OF TIME!!!!!.THISISABIGSCAMYOUSUCKVersion: 2.2

✓ Stoped working after upgrade to proIt worked fine at first, relatively easy to use seemed like a good app. I upgraded it and i can not use it since - keeps crashing at startup. Hopefully their support team will get back to me with some suggestions..Philish123Version: 1.9

✓ Lost all the namesWhen you merge duplicates; the whole point of this app, you lose all their names and when you restore they have gone and you will have to manually add all their names the next time they call!!!!! So don’t waste your money until they fix this. If - awful I have lost all my business contact names but their emails and telephone numbers are there but withNO NAMES.Gadgetboy1961Version: 1.9

✓ Doesn’t do what it saysThe free version worked well and impressed so I upgraded to the pro version. HUGE mistake. I now have my contacts in a worse state than prior to using this app. Bugs everywhere and despite deleting and reinstalling (multiple times) it now crashes instantly and is completely unusable. Emailed the help address, zero response. I feel like I’ve been robbed.ArsegapeVersion: 1.9

✓ Ok but be awareI paid for the in-app purchase and then used this on one of my family member iPhones (where I am the head member and pay for all apps) to cleanup their contacts list and it worked great. I then Tried it on my phone but the app wanted me to pay for in app purchases again which is ridiculous. The app stated it was family sharing but it isn't for in-app purchases and it's misleading. Apple needs to make the app developer state that it's not for family sharing as in-apps purchases can't be shared. If an app is free to download family sharing shouldn't matter as its free. I feel app developers are taking advantage of family sharing and downgrading their apps to free by removing capabilities and adding them as in-app purchases that can't be shared. Which is fine but it needs to be clearly communicated by Apple that the in-app purchase aren't part of family sharing. If I knew ahead of time or it was categorized clearly I wouldn't have bought..SuperT7Version: 1.9

✓ Unable to reverse accessI denied access to my contacts initially as I wanted to do it later but it’s permanent . I paid to upgrade to Pro but it is still in the same status. Ability to feedback fruitless - so, last resort, not great feedback..Kiwi-AnnVersion: 2.2

✓ It does merge contacts but...I used it a while ago and it deleted all my companies and contact note fields in my contacts. Kinda a big deal in my occupation..Zarin is my nameVersion: 2.2

✓ Constant crush!Worked for a few daysThen started crushing and cant move on. Need either money back or fix app for good.. for everyone's sake.CoachvedatVersion: 1.9

✓ Merged Wrong!!!I’m not quite sure what caused this to happen but I had contacts with the same home address but different names and different mobile numbers. For example, husband with an address the same as his wife but different mobile numbers for each other. Well this app merge them all together into one contact that contained only one of their names. I don’t know how they determine what name to choose but now I am having to go back and restore all of my old contacts. Unless it’s something I did wrong, I would not recommend this application..MrosewhiteVersion: 2.2

✓ Not good to manage multiple accountsIt may be fine when you are working with only one account, but this apps is really not appropriated as soon as you are managing several accounts. - Can’t select which account you want to put the merged contact in (you can just define 1 default account for all your merge coming from multiple accounts) - Account are not designated by their name, but just by the server type (ex: EXCHANGE) => therefore not possible to know which “Exchange server” you are working with as soon as you have more than one. - Text for some command (Edit, Back,…) is written light grey on white… almost not visible..TBO1971Version: 2.2

✓ Contact cleanupCannot clean anything until you pass the pay wall. Don’t download.Sebastien ftmfwVersion: 2.2

✓ Upgraded to pro to automate the merge didn’t work at 1stThe manual merging of duplicate contacts works fine in the free version but I have too many to do each one manually. So I upgraded to the pro version but when I Auto merge & it says completed. When I refresh or look at my contacts list, the duplicates are still there. So waited & tried again then it finally worked. So if the auto merge doesn’t stick for you, wait & retry..JrwatsioVersion: 1.9

✓ Pro doesn't workPaid for the upgrade to Pro version to move contacts between accounts and it does not work, keeps asking me to purchase pro even after I have, every time I press "restore purchase" it says "success" but then still won't allow me to use the pro features and then asks me to upgrade again! Waste of money, look elsewhere.James911Version: 1.9

✓ DON’T INSTALLIt just changes the people to emails instead of deleting them. It’s so annoying. Ugh don’t get this. It messes up all your contacts..WillowThePillowImChilloVersion: 2.2

Contact Cleanup works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Contact Cleanup.