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SurveyMonkey App Complaints & User Negative Comments 2024
SurveyMonkey app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using SurveyMonkey? Can you share your negative thoughts about surveymonkey?
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SurveyMonkey for Negative User Reviews
✓ Trash company deletes reviewsThey want 100$ for you to see any surveys past 10. They also got my other review deleted. Shady and unethical. Btw you can do all the same features of this app with google docs and Microsoft forms. Google is FREE. this app is not for college students trying to send out a survey to other students. They don’t bother to mention the over 10 part until you’re PAST ten surveys that have been done. Don’t bother with this app..Version: 4.1.0
✓ Beware!After setting up a survey and sending it out, I only now realise that the software limits responses to 40. Survey Monkey used to allow unlimited responses when I used it before. Software itself n if great but free version is useless for any survey of over 40 participants. I now feel as though my data is trapped. As a small charity we rely on freeware to function..Version: 2.1.2
✓ Major issuesThe app does nothing but crash for me. Certain areas I can’t get into, etc. Very slow and frustrating. In theory it would be fantastic to be able to access data from a mobile device..Version: 2.0.1
✓ Poor serviceVery poor customer service and no transparency. Very bad experience, never again!.Version: 2.0.61
✓ Decent app for its purposeThe purpose is obviously to create, edit, send and analyse surveys however I feel that it's lacking the opportunity to use the app to complete the survey. Using a tablet would be perfect for surveying the people I need to survey however I'd rather have an inbuilt system that allows me to do so rather than having to open it up in safari each time. Apart from that, I think it's good enough for the basics for now..Version: 1.0.1
✓ Crashing 100%The application is constantly crashing. I can see my surveys but if I click on them it always crashes....Version: 1.0.2
✓ Don’t ever select auto Renee it’s impossible to cancelThis is a terrible company to do business with. It’s impossible to reach anyone by phone for any reason. We had a corporate account for many years and we were happy with it. For the past three years, however, we’ve been getting auto-renewals on this Zombie account. We tried to cancel last year by writing them and asking to have our account closed. No luck. This year, we invested more time. After about a dozen chats with some sort of automated bot, we finally got an email from an actual customer service person. I gave them the card number that was being billed PRIOR to the charges posting, but they wanted to know the last 4 digits of the expired card that was originally entered (which, of course, we haven’t had access to for years). They had no other way to cancel the account, so we’re stuck again paying for premium access for something that no member of our organization logged into for 36 months. When they started, they were the only show in town, but now there’s no reason to put up with this level of bad service. Their poor service is actually a convenient way to fleece you. I have posted a “do not accept charges from this company” on all of my cards as well as the twelve other members of our organization, so nobody’s getting billed for this next year, but we’ve apparently singed on for another 11 months and 23 days of something that we have clearly told them we do not want and cannot use..Version: 4.0.1
✓ Waste of timeJust completed a survey for it to only tell me I need to pay a monthly subscription if I want to use more then 10 questions ???? I’m ok thank you.Version: 4.1.1
✓ Support Service is TerribleAbsolutely love this app as far as the surveys & consistency of paying out accordingly. We have given Survey Monkey a 5 Star, but customer service is slow(horrendous) getting back to you. I changed my number & it’s taking too long for customer service to respond back. 5 days to get a response back from a company is unacceptable! Also, there is no where on the app to change your number. For this reason, I have you a 1!.Version: 2.0.91
✓ Good app butGreat app interface but there seems to be a glitch where you can’t view the newer respondents survey when the first come in. Considering how insanely expensive the subscription is, this should be looked at. Excellent app though..Version: 4.1.1
✓ Just deleted it after 20minsI used it to create an online quiz. But couldn’t send the quiz because of paywall. Extortionate price for basic personal plan that no individual can afford easily. The app doesn’t tell you that the quiz is a premium feature anywhere that you can see. It only lets you waste your time massively only to discover at the end that the quiz feature specifically is not possible to send without paying. It’s a waste of time, frustrating and survey monkey is just getting more annoying each time quite frankly..Version: 4.1.1
✓ Would be great if it if workedDownloaded it 4 days ago I’ve been patient and I STILL can’t even log in bc the app is buggy. I’ve closed it out, deleted and redownloaded, and checked the actual site which is also buggy but up at least I can make it TO the login screen can’t even do that on the app. I might change when I can access my account..Version: 4.1.0
✓ Most important feature does not workI don’t need lots of analysis or fancy tricks. I just need to see individual responses. On the computer, they are very difficult to find. On both my phone and tablet, when I click on an individual response it, I only get a blank page. It’s very frustrating..Version: 2.0.80
✓ Difficult to send surveys to othersI was excited to download this app for surveys for a class I’m teaching. I’ve found, however, that I am unable to send the link to my students. It seems as though I would need to purchase the app for at least $39/month in order to use the sending feature. Bummer. Will be deleting unless there is a way to send links without the fee..Version: 1.3.00
✓ Can’t use offline?Literally the whole point of the app falls over because we can’t run our surveys offline. No online troubleshoot. Useless..Version: 2.0.42
✓ ‘Free’ Surveys now cost the earthBeware. Signed up & used this app for over a year under their no cost policy for under 40 responses to help people book into dances being held. They have tightened restrictions regularly over time but last week got a notice that they are reducing number of responses to 10 from 1/1/23 & I need to pay hundreds $ to keep using. There is no ‘cheap’ rate for tiny users. Sad, but my little part time business certainly can’t afford that massive cost. A few days later & my 2 active surveys are now effectively shut down without notice 2 weeks BEFORE the stated new date. I now have alerts to tell me people are coming to my Christmas dance, I’ve come down with COVID & have had to cancel the event. The only way I can see who has booked is to pay their blackmail demands..Version: 4.1.0
✓ This app.This app is for you to make and get responses. This app doesn’t reward you. TELL US THIS B4.Version: 2.1.48
✓ Do not recommendedI downloaded the free app and quickly learned that the maximum number of responses was 40 under the “basic” free option. Naturally, I paid for an upgrade since I had already issued the survey and had more than 40 responses. I received confirmation from Apple for the upgrade but then due to issues in the app, the upgrade wasn’t applied. I tried redownloading the app, to no avail and customer service was of no assistance. Needless to say, this will be my first and last time using the app..Version: 2.0.92
✓ Decent, but could be betterOverall it’s a pretty good app for setting up simple surveys. I downloaded it to set up contest in a game called, Airmen. My intention was for players to vote in the survey for which ships they like & the winner would receive a reward. Unfortunately I had to make multiple separate surveys because I was limited to about 10 items per survey in order to avoid the ridiculous $35 per month subscription. Another problem that I had is being unable to attach multiple choice questions to images & images therefore counting as separate items. If the subscription was lowered to about $2-5 per month & this app had the functionality of the pc version then I would definitely rate it 5 stars. Thank you for reading..Version: 2.0.41
✓ Crashed on first screenCouldn't get past first screen. Crashed on login signup page on iPad iOS 10.Version: 1.1.900
✓ App will not open on iPhone and iPad with iOS 15.4Since I upgraded to IOS 15.4 the app will not open on either phone or iPad - what is the problem.Version: 3.0.1
✓ Sort of useless at this pointBecause most of the functionality available via the desktop browser version is NOT available in the app (or on mobile) yet, this app is sort of useless until FULL functionality is available. It’s ok for creating new (non-template) surveys, but editing/deleting items once created is NOT allowed yet, rendering the app useless. My advice...stick with the desktop version until they can build a real, fully functional app..Version: 1.3.10
✓ Usual poorly described money grabAs a non profit I downloaded this app hoping to improve my organizations operation. It looked like a dream - until I reached 10 responses and was informed that to see any more I would have to upgrade - at a cost of $129 a month. Yes - a month. Why don’t you people be up front and not hide these facts until you’ve sucked people in?! Shame on you..Version: 4.1.1
✓ Can’t paste into the password fieldPlease, SurveyMonkey, let me paste my 40 character generated password into the login field. Better yet support 1Password and LastPass integration. I’ll carry on using the website for now, because I can’t even get into the app without typing, carefully, for ages. It’s 2018, please start taking app security seriously..Version: 2.0.20
✓ It’s badI was half way through writing my school questionnaire for my A levels only to find that I was unable to do more than 10 question which I find absolutely disgusting and quite frankly I was expecting more I recommend microsoft forms instead for everyone! If I could rate this 0 stars I would!.Version: 2.1.43
✓ Online assistancePretty disappointed in the lack of response from Survey Monkey. I had a basic issue of missing comments from my first survey. I have written 3 separate emails to customer service team - even after purchasing a subscription - no response. NOTHING. CAN SOMEONE PLEASE REVIEW THE CUSTOMER SERVICE TEAM AND PROVIDE A RESPONSE TO YOUR PAID CUSTOMERS!.Version: 2.0.61
✓ Data held hostage for $280-This company deserves to failConclusion: But you’ll soon find out that it costs A MINIMUM OF $280 TO VIEW THE REST OF YOUR RESPONSES. Plans are non refundable. Billed annually. They hold your data hostage. Do not give thi company money or good reviews. The basic (free) plan allows you to create surveys with a decent amount of features. What they don’t tell you is that you can only view 10 of your responses. Given that counterintuitive, nonsensical fact, you might think that you will be able to view all of your responses to the survey you created for free. So you might rely on it and make an important survey for yourself, business, project- anything. But you’ll soon find out that it costs A MINIMUM OF $280 TO VIEW THE REST OF YOUR RESPONSES. Plans are non refundable. Billed annually. They hold your data hostage. Do not give this company money or good reviews. There are other parts of there scheme that are scammy as well. For instance, they try to hide the fact that they will charge you a lump sum- so if you have all of your data held hostage, you might think that you can just pay for a month. Wrong. You also might think you could pay for the 25$ a month enterprise plan. Buying that actually costs you $900 immediately (25$ per person, plans for 3 people, times 12 months , billed annually). They rely on tricks to trap people. Use any SurveyMonkey alternative, but do not use them..Version: 4.1.1
✓ Continues to crash on openingTitle says it all. This happened after subscription. Prior to that worked ok..Version: 4.1.1
✓ Too much moneyI have a very small business and I need to use this for data collection on my products, I can’t see responses after 10 people?! And $100 a month? That’s $1,200 a year and yes there is $400 a year but still wayyyyy too much, there should be a another plan that maybe still restricts a little bit but is cheaper like a free, pro and elite, I cannot afford this..Version: 4.1.1
✓ Dashboard doesn't load anymoreSince the last update the dashboard doesn't load and instead you get a screen stuck with the loading wheel spinning forever. I'm on iOS 9.3 iPhone SE..Version: 2.0.50
✓ AVOID£100 for more than 40 responses? You’re jokers..Version: 2.1.47
✓ Wouldn’t recommendI needed to upgrade to standard for my research. Used it for less than a month and tried to cancel because I no longer needed it. The company previously said it doesn’t renew unless you authorize it. Two days later I was charged $35 again for a subscription I didn’t need. I was blocked from canceling my subscription until now. I have no respondents on my survey this month(I closed my survey since I was done gathering data) to even justify paying it again. One is better of using a free program..Version: 2.0.70
✓ Disgusting rip off dont useAfter 40 responses u have to pay extortionate amounts to see any further responses. i understand a small fee but ur prices are a complete rip off and i wish i read reviews first. how low can u go in a pandemic! i deleted and am using google forms for completely free!!!!.Version: 2.1.48
✓ Very disspointed!😭It would only let me anylse 40 people and although to a business £35 a month is not very much, to a 13 year old, that’s almost 2 MONTHS allowance! I am not happy with this as it was not made clear that this would happen at the beginning, would not recommend if you know that you want lots of results!.Version: 2.0.92
✓ Bait and switch!!!!!!I thought survey monkey was a decent survey research service - that was until i used it personally and not at work. I signed up for a free account. Since I'm used to the software interface iI began to create a survey. After 2 hours and the need for this survey today, I’m informed AFTER completing the survey that it costs $32/mo and you have to pay for the year. I have the money to pay for it but i stand on principle. I spent 2 hours creating something inly to be told after the fact that i have to pay for a year to use what i created kn their platform. Dirty pool!!!!.Version: 2.1.47
✓ PriceyIt didn’t tell me that I needed to pay for more than 40 responses before I started, so now my survey has 257 responses and I can only see 40 unless I pay $160!.Version: 2.1.48
✓ Don’t download for personal use.I downloaded this app as a fun way to get family and friends involved in a gender reveal. At no point during the registration/ creation of the survey did the site say that I would be unable to see responses after 40 people responded without paying $100 a month. As friends and family were completing the survey, I get a message saying I will not be able to see any of the responses beyond the 40 without immediately upgrading to their pro account that is $100 a month. I only planned to use this for 1 survey, I would have kept looking for a different site/ app had I known of this ridiculous fee. At this point the link has already been sent out to all of our family and friends so I can’t just use a different site. Now the whole experience has been ruined..Version: 2.1.44
✓ This app is money hungryI’ve seen a lot of my college friends use this for data collection for their school projects but I didn’t know how money hungry this app really was. I used it to gather feedback for my upcoming wedding next year to see information from my guests, and now I cannot view my other two responses because guess what? They want you to pay over $99 a month or $340 annually just to add more questions to your surveys or to view more responses! Like what the heck? Why is it so expensive, especially when I think it’s more widely used by college students when they don’t want to use google forms? I’d rather use that site than this greedy app!.Version: 3.0.1
✓ Do not downloadI made an account for school work and created a survey, 2 weeks later I go to view my survey results and the survey no longer exists. After researching I have found in order to access my results I have to pay for a membership. Long story short you can make a survey but can never see the results. Don’t waste your time.Version: 2.0.60
✓ Average AppPush notifications are a complete waste of time and key bits of info are inaccessible, and I pay a monthly fee! Does the job ok, but you’d expect a lot more for the money..Version: 1.3.10
✓ $100 DOLLARS A MONTH!!!!Wow I really messed up when deciding to download this for college club elections! NO WHERE during sign up does this money grubbing company tell you you’ll be maxed out at 10 respondents!!! And then your data will be held hostage! So now the choice is contact 77students and faculty to redo the entire election or pay $100 to uncover the responses!! Beyond livid, never using SurveyMonkey again even once I began in the marketing world I will bash them and make sure to find another company to pay for wide spread services when I do need them again..Version: 3.0.1
✓ ScamFeel like i’ve just been scammed. Sent my survey to everyone and then it told me I can’t view more than 10 responses? Literally just wasted my time and released it on all my social media..Version: 4.1.1
✓ Pricing is insaneThey hid the fact that you’ll have to pay slightly under £100 per month or £400 a year to view more than 10 responses. This app / service is a joke now..Version: 3.0.2
✓ Such a waste of my time..To many prompts to upgrade. After I did take the prompt to upgrade, the upgrade never took. I paid $52 only to be redirected to update again. Then I contacted the 24/7 helpline desk(that doesn’t exist) and it look me 3 days to get a reply..Version: 2.0.50
✓ Auto PaymentsFunctionality is fine and there are a lot of good features, but I hate that SM, like so many other sleazy companies, automatically sets up payment plans when all you want is to purchase a set plan for a few months. Ordered a 3 month plan for $105 so I could do a thesis, finished the thesis, and at the end of the three month period that billed me for another 3 months. Thanks. Deleting the app and not using SM again..Version: 2.0.31
✓ Do not use unless you plan to pay for proI wish I could give negative stars. I used to use Survey Monkey in college all the time. It was completely free. I decided to use it as an event sign up and once I got more than 10 responses, it locked the additional responses and told me it was a pro feature. Survey Money Pro is $98 PER MONTH. They don’t tell you this when you sign up, so I sent an email blast and posted this event sign up for my neighborhood. So, now I have to create a different event sign up, resend it, and people who have already signed up have to do it again. Embarrassing..Version: 4.1.1
✓ CrashesThis app crashes all the time. The number of responses to a survey is not accurate either. Fix this please!.Version: 1.0.800
✓ UselessThis app is completely useless for editing surveys on an iPad. Big fail..Version: 1.0.0
✓ Don’t pay for it!I really hate to write bad reviews, but I see no choice. I joined this only to do one survey. Payed my money for the monthly fee with every intention of canceling the auto renew. Now I have spent over an hour trying to do so and can’t. I have followed the instructions they give you on how to do it and when I get to the page there is now way to cancel. Very frustrating! When I go to the page to contact the developer, that page won’t come up. I guess I will have to report them to the better business bureau.Version: 2.1.1
✓ Badly DesignedThis app is hard work. Good concept but poorly executed, limited editing options with no clear directions for sending to different recipients. Gave up and used another app!.Version: 3.0.0
✓ Deux étoile et ce à cause du prixParfait c est gratuit la je donne au moins un 4 étoiles mais si on veux s'abonner pour plus d'option le prix et ridicule 229,99$ par an et 29,99$ par mois ! Wow j'appelle ca profité des autres.Version: 1.2.50
✓ Waste of time.I paid $70 for a month subscription just so my survey could include uploading a photo - and I still apparently need to pay the $300 for the yearly subscription. I tried to call them to cancel and get my money refunded and I can’t even do that! I have to upgrade my account just to be able to call customer support. I want my money back..Version: 2.1.47
✓ Worst customer serviceIt’s weird not to notify customers if we want to continue subscription or not and just automatically charge. I remember opting to be sent notice before billing. It’s really unfair because I’m not using it. I and already paid so much for surveymonkey audience. And did not want to continue using it anymore. Perhaps to you 35£ is small but for student like me it matters a lot. I guess that’s expected for companies like you to have this kind of customer service. The only response I get is it’s your policy. By that I mean no customer service at all and you don’t care about your customers. I chose you despite being double the price of others available because of your advertisement in social media appearing to be someone who cares about customers however I’m really disappointed. I permanently deleted my account and in the future I will definitely recommend not to use your platform to my future colleagues boss company and schoolmates . Thank you no thank you..Version: 2.0.50
✓ Sticker ShockThis went from being a 5 star review to a one star review. I am very pleased with the easy of use of this app but I am very displeased with the response limit of 40. The price point of $130 for a month subscription to conduct one survey is absolutely ridiculous. Don’t bother if you’re not going to be conducting surveys everyday..Version: 2.1.48
✓ RidiculousRidiculous, absolutely ridiculous. Only limited to 10 questions. Absolute joke..Version: 1.0.51
✓ FrustratingCan’t even log in! Keeps saying my email is in the system and when I try to retrieve my login info it says it’s not in the system - so I try to sign in with my google account - same thing - one of the things I hate the most is that if an actual hacker wants in, they have ways of getting in and I know that all of these ridiculous security measures are just so people feel like the company is secure and if they are sued that have something to show in court to prove they try to keep info secure... when a company claims that making it hard for me to log in is for my own protection - it infuriates me because it’s really just for my own perception of protection and it’s bull/);:it!.Version: 2.0.91
✓ Not very happyFor me… this is an obvious example of false advertising. It seems Survey Monkey’s definition of the word ‘Free’ is at best, misleading. In order for someone to complete your survey, you need to pay (as near as makes no difference) £100. Very unimpressed. £100 is very steep for a single survey, I shall use another service..Version: 4.0.1
✓ Basic Version is Useless NowThe basic version is useless now. They’ve downgraded free accounts to be able to only view your first 10 responses to a survey and threaten to delete any responses over the 10 limit within 60 days. I don’t appreciate being threatened or having my data held hostage. Be upfront with this new 10 response limit as you didn’t inform me of it until I received responses..Version: 4.1.1
✓ Thank you I hate it! Free up to 40 responses!I went from liking it to hating it pretty quickly. I created my survey for a gaming community (about which map of the game they like best) and at first it was fine. But I realised after 40 responses that to allow for more responses to be processed they wanted me to upgrade!! I would be okay to pay a few euros but cmon they demand 100€! For a survey!!! Now I have to ask everyone to vote again on my google form survey. Thanks for being a greedy company and making me waste my time as well as the time of 70 other people..Version: 2.1.1
✓ Would let me sign up via emailTried signing up with various email addresses, but comes back with an error saying could connect to their servers. Deleted the app.Version: 2.0.40
✓ Limited Responses for Free Plan: use Google forms insteadThis app features a new basic (free) plan that at first glance seems to just be the plain survey making service that you expect it to be. However, once you send out your survey, it only allows 40 responses without any prior warning that your responses would be so severely limited. My organization has used survey monkey for years as a voting tool, but they’ve lost our business with this limitations. TL:DR - go use google forms..Version: 2.0.92
✓ Pay for resultsIt’s not really free when you have to pay £100s just to have a half decent survey. For free you can have 10 questions including your title/description and only 10 responses can be seen. Avoid this app.Version: 4.1.1
✓ Not happyNeed to pay about £100 to make a 10+ question survey?? Randomly logged me out when making a survey and I cant log back in because it says it cant connect to the server and to check my settings? its not an issue with my wifi or phone, ive checked using 4g, ive turned my phone off, deleted and re-installed app?? just lost my survey now great thanks rubbish app.Version: 3.0.2
✓ Crashes on opening!Won’t even open on iPad on iPhone after the latest update. Hopeless..Version: 4.1.1
✓ $100 a monthThat’s how much they charge you for any more than 10 respondents or 10 questions in a survey. And worse? It didn’t used to be like this, *and* there’s nothing telling you you need this for more than 10 respondents until after you already have them. So you go through all that effort and apparently you have to spend $100 just to see the results..Version: 4.1.1
✓ Too expensiveNo advanced warning of how limited the free option was. Only 10 results . $130 a month? 290 annually ? What an insane difference in price monthly to annually . Especially for someone who will not need many surveys . also their website has different pricing then the app..Version: 4.0.1
✓ Not usableMy company sends out survey monkeys often for us to complete while we are with clients and no matter how I search I can not find where I can complete survey monkeys from links provided to me by the creators via email. Very frustrating. So far I see I can only create my own surveys and/or do charitable surveys which is no help to me at all. Why I can’t just input the survey links sent to me is very frustrating..Version: 2.0.20
✓ Just use google forms$100 a month when the survey exceeds 10 responses and only $300 for annual ? please fire whoever thought that was a good idea for pricing. I wouldn’t mind paying $25-50 a month but $100 for a group of the size I need it for is illogical. Tiered options in regards to pricing based on survey response size would be more optimal. Received about 15 responses and can’t even access the important data from 5 of my clients. Super frustrating.Version: 3.0.1
✓ Do not use in app purchase, doesn't work.Got the app, paid for an upgrade via in app purchase, was charged 34.95 by Apple and got my receipt but never the upgrade. Tried to restore previous purchase within the app and it crashes. Email support and no reply. I want my money back!!!.Version: 1.0.4
✓ AnnoyingTried their “free” survey. It was limited to certain types of questions. I only wanted to ask one question so this wasn’t a problem. But then… they limit the responses to 10. To receive my other survey responses I would need to pay $100. I was annoyed so I unsubscribed to their emails and deleted the app. However they continue to spam me with reminders about the survey results I will never see..Version: 3.0.1
✓ WHY IS IT SO MUCH MONEY?!Im a student so obviously I’m just looking for a one time thing to pass my assignments in class but low and behold I had to pay to get more than 10 responses? Which I was like okay but why didn’t you warn me before I sent it out? Or tell me that when I signed on? Not to mention the prices, the “best deal” they had was 39$ a month but it bills you annually so what was the point? It’s trashy and not professional. It seems like it’s trying to trick us into giving them money. I’m 100% certain that these 5 star reviews were paid from all the money they make mooching off people. I hope I can rate this 0 out of 5 stars..Version: 4.1.0
✓ Accessibility is dreadfulI tried to add one question, I duplicated my first page 25 times. I’m a VoiceOver user, I’m blind, and I have no idea how I did this despite being very technically literate. I’m surprised, you put so much effort into your surveys being accessible, please do the same for your application..Version: 3.0.2
✓ Crashes constantlyI keep updating hoping you’ve fixed it but crashes all the time on SE, latest iOS. Unexpected error messages too..Version: 2.0.0
✓ App has never workedDownloaded on phone and iPad - crashes at logging in phase on both devises. Useless.Version: 3.0.1
✓ The worstLook there is a problem with this app. It will not let me login i think they need to fix it.Version: 1.3.00
✓ Won’t shareThere seems to be a bug. When I try and share the survey, it comes up with a problem contacting the SurveyMonkey service. It’s doing my head in..Version: 2.0.92
✓ Not WorkingWas good but just stopped working for myself and work partner... Convenient way to check Surveys if it was working... have uninstalled reinstalled no go! 😒.Version: 2.1.42
✓ Holding Data to RansomAvoid at all costs - use another program !! I downloaded Survey Monkey to conduct market research into the feasibility of starting my own business. The app was so easy to use and although I was limited to 10 questions on the basic, free system, I could understand this as a tool to make some money. Now I’ve had over 140 responses, I’m not allowed to see more than 60 unless I pay £35 for the month or £400 for the year. As an unemployed mum I can’t afford either and so the data I really need is being kept from me. Should have read the small print - please don’t fall into the same trap !!.Version: 2.0.92
✓ Basically a scam app - read fine details carefullyI was charged $420aud for receieving over 1000 votes... had no idea there was a limit. An absolute rip off for a $99aud service per month! How is a survey helpful with under 1000 votes in most cases anyway... at $99 a month?! Terrible. Will tell colleagues and friends to avoid..Version: 2.1.44
✓ Really disappointedSame situation as others... I used this for my uni work and after sending the survey out, I realised that I could only get 40 responses. I now have well over that and can’t access the responses unless I pay £90. I am happy to pay for a survey but not £90! If I have to do other surveys during my course, I will have to find another site to create them on. Such a shame as other than this it has been a good experience 😔.Version: 2.1.46
✓ Max 10 responses! Really?!Terrible experience of using SurveyMonkey as I used to years ago for short and quick surveys now and then… but apparently to get a 17 responses survey I need to pay at least $100. Very sad. Never more Made the quick survey and sent it, and until the end this was not shown when using the trial. So they gave me no option other than paying the most expensive survey. Upsetting….Version: 3.0.0
✓ RidiculousUsed this to do research for my dissertation. Was not warned I can only view 40 responses. Now I can’t even see half of my results which is a huge inconvenience for me to get this work done and the only way for me to see the results is if I pay £100 a month. Absolutely extortionate. Daylight robbery at its finest. This price is not even close to reasonable. Fuming..Version: 2.1.41
✓ A freaking jokeThis app is such a joke. if you answer the way the company wants you to, they kick you off of the survey and give you 3pts for "trying". It's a complete waste of time, and I've already wasted an hour trying to complete a few surveys before work. A total scam; they only want certain answers, and that's not how research surveys work. Good luck with your watered down answers. - annoyed college student.Version: 2.0.30
✓ What a jokeThis funny app doesn’t have login for LinkedIn users.Version: 2.0.41
✓ Overpriced - unstable appApplication is unstable and crashes every time you open it. Overpriced with no one off option. Otherwise, it is a great tool for business and personal development.Version: 3.0.1
✓ OverpricedI only needed one survey for my research, and they don’t tell at first that you have to pay 100£ to see your results. I thought I was using the free templates and options This is unfair. I totally not recommend this app.Version: 2.1.45
✓ AbonnementImpossible d’annuler facilement l’abonnement et les paiements automatiques. Faire attention..Version: 2.0.50
✓ EmbarrassingI only needed one survey for my university assignment and it’s only giving me 10 responses. Embarrassing having to pay 100 a month as a student!.Version: 3.0.0
✓ Just stopped workingWas great until it just stopped allowing you to share.Version: 3.0.0
✓ I can’t even share my survey without a subscriptionAll I wanted was to be able to share a survey online. Looks like I’ll be handing out physical copies instead as the cost of printer ink and paper is much cheaper and I won’t be needing a subscription for a 1 time survey. Absolutely ridiculous..Version: 3.0.0
✓ Bugs galore.Main peeve is that it freeze when you go to analyse on the iPhone 6. You can't get passed the first chart..Version: 1.0.60
✓ Missing most vital statisticThis is an ok'ish app. Designed nicely, has some good functionality etc but, and this is a significant but, for each survey and associated collector it does not show the really important and key figure of total number of recipients of a survey, so you can't measure the proportion or number of respondents against the number you sent a survey. This is key! We use it partly for internal HR and skills audits etc and if you are using the app it's because you are probably out of the office and want to see how many staff still need to complete their surveys? This won't tell you cause one of THE MOST BASIC bits of info is not shown..Version: 1.2.00
✓ Bait & switchCreated a 5-question survey for family for a trip to Disney World and was prompted to pay $99/month because it included features that are not available in the free/basic plan. Those features are not specified, so the app prevented me from sharing the survey. That would have been nice to know up front and not after I spent time creating the survey. No idea how this app has 4.6 stars..Version: 3.0.2
✓ Too expensiveToo expensive.Version: 3.0.0
✓ Connecion errorsConnection errors.Version: 2.0.61
✓ Didn’t deliver on productI designed a survey and paid the monthly subscription for 4 months ($400). Just before ending my subscription I exported my results and saved the file (didn’t need to evaluate them right away). I reopened the file recently and found that just over half of my 140 responses were available and answers for about 8 of the questions were not even exported. I contacted SurveyMonkey to try to rectify this problem and was told I must pay for another subscription in order to try to re-download the results SurveyMonkey failed to deliver when I had my previous subscription. Very disappointed with their service..Version: 2.1.3
✓ Rip offPossibly the biggest SaaS rip off on the market. Read the contract carefully folks, they will tie you into onerous small print terms..Version: 2.1.44
✓ Results hidden behind a paywall.Please do not hide research results behind a paywall, this is extremely unhelpful and damages my research. Whilst I am grateful for the data collected thus far, I will not be recommending this site to anyone looking to create a survey. This is preposterous especially in regards to the pricing, if the pricing was much much lower, I would have been more than willing to pay for it. But nearly a 100 quid is ridiculous, please reconsider your decision..Version: 2.1.2
✓ Great tool. Needs improvement.I can always rely on SurveyMonkey to get answers to a burning question. Thanks for providing that. However, the image-based surveys don’t offer an easy way to analyze the data, as they don’t show the images in the survey results. When you have three or more images that were submitted for voting and don’t show them in the results, it becomes hard to understand those results right away, without having a visual to relate to. I can only hope that is something that can be addressed in the future. Thanks..Version: 2.1.46
✓ Who do you think you are? The NSA?Downloades several poll apps but Deleted this one without even trying it because it forces you to sign up for an account. I want to make a poll, not have you collect all my personal information. There is no option to use without giving them your info which is not needed as your competitors apps don't need that info. Nice try NSA..Version: 1.0.0
✓ What's the pointWhat's the point of the app if we can't use an iPad to run the survey (on the field) and collect data (from multiple people) from the same device?!.Version: 1.1.810
✓ ArnaqueIl dise que tu a droit à un forfait de base gratuit mais quand tu l’utilise il te dis de payer 125$ par mois faite attention.Version: 3.0.0
✓ Slow to respond and doesn't reflect webI am a subscribed customer and have been using this service for a few years now. The surveys I have deleted from a computer still show up on the app. The app also loads really slow. I am using the iPhone 10s with macOS 12.3.1 Overall Survey Monkey is an amazing tool and I enjoy the service and plan to continue as a customer. The app needs to be updated..Version: 2.0.80
✓ Used to be goodThis app used to be my go to app for surveys. Now they have gotten so greedy that everything is monetized, and you can’t even do the most basic features without paying them. I am super unimpressed. You are the worst app in the world..Version: 4.1.2
✓ WAS good. Then they decided to extort me.SurveyMonkey’s free service was great. Then they changed their terms and made it so I can only see 40 responses even though I had been collecting and using over 40 responses before they changed. I don’t have a problem with your 40 response limit, but I have a big problem with this being applied retroactively to surveys that were already running. I had the data you told me I could, and then you took it away and are trying to extort me into paying for it. Not a great way to treat your users..Version: 2.1.46
✓ PricingI don’t need a monthly subscription, I just needed one survey. I have to pay essentially £100 to see more than 40 responses. I think you should introduce a weekly option at a fraction of the price because obviously we don't all need that much time or have that much of a budget. I get that you want as much income as possible but surely it doesn’t affect your business that much to offer more than literally two options to customers, as you’d still have an income from us using you. Now I’m in a position where I need to try find another survey I can send to move people, midway my research..Version: 2.1.3
✓ Shakes you down for $100 subscription if you want your results!I wish I could give them zero stars but that’s not an option. The lowest level of subscription is $100/month if you want to see any responses after the first 10. AT NO POINT during the registration do they tell you this. They wait until you’ve already sent out the survey and receive more than 10 responses to tell you to pay them a ridiculous amount of money to see them. I literally only need 1 survey and will probably never need this software again. Had I known this earlier in the process, I would never have used them..Version: 4.1.1
✓ Very very unclearYour app has no clear directions for how to use in offline mode, seems that the only way to use offline would be through the enterprise subscription, which doesn’t allow you to buy on the spot, but you must contact them through email. Furthermore for the “privilege” of calling them, you must pay for an upgraded service. I don’t understand why only enterprise subscription has the offline mode, and if any other subscriptions do, I would love if you could help me with that. Thank you, A very disgruntled customer.Version: 2.0.70
✓ Single Sign-on not workingDoesn’t seem to let me login with my Office365 single sign-on, despite having a paid plan for my work. In addition, the option for using SSO is somewhat hidden: it could be more obvious how to access it in the first place. Cannot review the app further, so 2 stars..Version: 2.0.20
🙂 SurveyMonkey Positive Reviews
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