PreFlight Airport Parking Negative Reviews

PreFlight Airport Parking App Complaints & User Negative Comments 2024

PreFlight Airport Parking app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using PreFlight Airport Parking? Can you share your negative thoughts about preflight airport parking?

PreFlight Airport Parking for Negative User Reviews

✓ One major missing pieceApp is pretty easy to use and I like the map showing where the shuttles are. One thing that is very much lacking is the ability to view frequent parker points (ie. dates and amount of points earned)- this used to be a feature and now I wonder if I’m even getting points for each visit..Linds187Version: 2.1.1

✓ App update doesn’t workI’ve used this service for several years and the old app worked perfectly. Recently, I was required to make an update while making a new reservation. After several attempts including deleting and reloading the new app, I could not make the reservation. I had to go to the website where I successfully made a reservation. Afterwards, that reservation will not appear on the app even though OLD reservations do. Please fix this..YpYodaVersion: 3.0.1

✓ Updated and still no buenoI used to love this app when it was the previous UI. The newer one is beyond buggy. Even with the update that happened just today, it still won’t register reservations and won’t process the transactions. I’m not sure if they outsourced their new app to a new company, but it’s pretty unresponsive. It wouldn’t even let me place a reservation through the app. I had to do it in the website. And it still won’t register on the app..Kjv1769Version: 3.0.2

✓ Service is good, app is not.I thought I signed up for an account (I entered all the info) prior to booking a parking reservation. However, once I booked, the app decided not to add a reservation to my new account but as a “guest” reservation. Then, I cannot add the parking pass to the Wallet app (error message). To top it off, I can’t cancel the reservation, another error due to the “guest” booking... coincidence? The cherry on top is a window where economy is spelled “ecomony.” The app gets 1 star but because the service overall is good, they get 2 from me..KgaribaVersion: 2.1.1

✓ Cattle call on the groundThe service has become crap at ORD. Don’t waste your time or money. There’s plenty of other options. I waited for over 20 min for a shuttle at 5:00 on a Wed afternoon (ie peak time) and they gave the excuse of ‘traffic’. Funny how I watched their competition pass by multiple times while I waited for their one shuttle. Also, they removed any contact/phone numbers from their app so we can’t call... don’t bother..Neo1970Version: 2.0.0

✓ Today’s experienceI’ve used this app several times with no problem, but today I had A LOT of trouble trying to get it to accept my credit card information. I had to allow the app to save my credit card info before it would accept it. I do not normally allow that info to be saved. After finally completing the reservation, I was unable to download it to Apple Wallet..Top4namestakenVersion: 2.2.91

✓ Pre pay is not user friendlyI travel for work and using the pre pay feature for reservations does not make sense. Now, the charge shows up before my work trip even begins and any overage for delays I need to pay at the exit. Now this is 2 parking charges I need to explain. As a VERY frequent parker, I should be able to reserve the spot and just pay at the exit. I’m frustrated this is the system in place and may consider other parking lot options. I have loved pre flight for about 10 years, but have recently had issues parking inside without a reservation. I’m willing to take the time to make the reservation, I just don’t see why I have to pre pay..Traveler4512Version: 2.0.0

✓ Easy to use until time to payI had a reservation setup and added the card I wanted to charge on. App would not take it. I again added the card information and again it errored out. My only other option was to use Apple Pay. I did that and selected the same card information and it works fine using Apple Pay. I don’t know how I could have proceeded if I had not had Apple Pay. I don’t travel often but I seem to remember there was a system glitch last time. I like the location and convenience of the parking but not fully impressed with the Application. Needs more work..JustDEWitVersion: 2.2.6

✓ Good app but keeps old reservationsI do like the app. It allows for easy in and out of the facilities as well as helping to see where the shuttles are. What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I had to go back into reservations to make sure I had the right for today. It may not seem like a big deal, but there’s literally no reason to have an expired reservation in the list and it can cause consternation when you’re already in a hurry and stressed. Fix that and it’s 5 stars..MikeyG70Version: 2.2.0

✓ Website works betterPlease download our app so that we can have all of your data, and then when you use our app, you get so frustrated you just use the website anyway. But in all seriousness this app works so well that I am currently writing this review and the text give it gives me is white letters on a white background. Well done app developers..ParkerStoleMyNameVersion: 2.2.6

✓ Bring back the old app versionThe new app update has a lot of flaws. It is hard to scan in and out with the dark screen and small barcode. Old reservations stay on the “my reservations” screen even after they have been used, so you have to go into the hamburger menu to get your upcoming reservation. Your next reservation should be on the home screen to easily enter and exit the facility..LubsitVersion: 2.1.1

✓ I.T. Help needed.I park at the Chicago O’Hare facility. For the most part, it is convenient and their staff are almost always very pleasant to deal with. When they’re not, I’m willing to give them a pass as I see what my fellow travelers are like. The reason for the 1 Star is simple. You HAVE to get your tech to work! I prepay my parking, often a month in advance. Approx 30% of the time, I have issues entering or leaving the facility and have to get assistance. Even though I have the app, my reservation often doesn’t come up so I have to always print up my confirmation, just in case. This is not acceptable. This is all you do!.Muggle1279Version: 2.1.1

✓ App almost unusableGreat parking experience here but the app is horrible since the update. It never saves a reservation, making you go to the website, and then the reservation you made won’t appear on the app at all. The old app worked perfectly fine…if it’s not broke, don’t fix it!! Redoing my review to 1 star. Customer service online is completely nonexistent. Even when I make a reservation online because the app never works, it won’t add it to Apple wallet and doesn’t give me an email confirmation either Update: added a star because app does now accept reservations, but no reservation shows up on the app so you have to access confirmation email to get into and out of the garage.Pegasus_14Version: 3.0.3

✓ DisappointingI have been parking with them for years. Today when I head back home, I discovered that someone run over my car. It is very unfortunate that I just get a new car and just park in there and somebody put a dent on it. The staff that assisted me is not that very knowledgeable as with regards to their procedure. He also admitted that they have limited cameras where you can trace who is the offender. I would recommend looking for a parking area that has cameras all over. I am so disappointed!.GeubcaVersion: 2.3.3

✓ Not ready for prime timeNew app version took several tries to assign an end date. Pressing enough buttons it finally accepted it. Also don’t like how the app hangs when I need the barcode to enter the garage. Thankfully I found the barcode in the confirmation email. Also don’t like how the shuttle tracker is 5-10 minutes lagging behind actual shuttle location. Useless. Also don’t like the lack of documentation on what to do if a flight is cancelled..Frequent flyer 3Version: 2.0.0

✓ Recent UpdatesThe recent update to the app has absolutely been a nightmare. Since the updates…I cannot make reservations on the app without it completely messing things up on the tail end, AND my prepaid vouchers do not display whatsoever! I have to pull up the email to access the parking. The app is a nightmare! My last two reservations have been disheartening and almost has me to the point of switching companies..TB@242Version: 3.0.2

✓ Consistent problemsI run into problems consistently when trying to book using the app. It tells me oops it looks like there’s no internet connection when I am absolutely on the web. It tells me it can’t find my information when on the home page it welcomes me by name. It tells me I don’t have a credit card on file when the only way I’ve ever paid is by the same current and valid credit card. I can understand problems but these are consistent problems. I’ve parked at the ORD location about 25 times and I have these problems at least half the time..TroptotakeVersion: 2.1.1

PreFlight Airport Parking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PreFlight Airport Parking.