- 48.2LEGITIMACY SCORE
- 52.2SAFETY SCORE
- 4+CONTENT RATING
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Oticon ConnectLine App Complaints & User Negative Comments 2024
Oticon ConnectLine app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using Oticon ConnectLine? Can you share your negative thoughts about oticon connectline?
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Oticon ConnectLine for Negative User Reviews
✓ DisappointingI had this on my Blackberry and it worked perfectly. Now I have switched to an IPhone 6s and the only thing that it is good for is volume control. It randomly switches connection back and forth during streaming and phone calls to the point where it is so unreliable it can't even be used. (It has connected and disconnected countless times while I type this review). I have tried updates, relearning device and anything else lee I could find to try. Very disappointing that it can work so well on a Blackberry but yet so terrible for an IPhone. As a long time Blackberry user it is almost always the other way around..Version: 1.3.1
✓ My Oticon Hearing Aides No Longer Work!THANKS APPLE!!! Now my Oticon hearing aides no longer work!! Why? Is Apple planning their own brand and wanting to force everyone to use something they make? One star - if I could give 0 stars, I would!.Version: 1.3.1
✓ Not Sure The Point Of This AppThis app allows newer Oticon ConnectLine Streamers to be operated by 'remote control' using an iPhone or iPad. The app operates as described on its page in the Apple App Store but my question is "What's the point?" The buttons on the Streamer do exactly the same thing. They are easy to use and always within reach, given that the Streamer hangs around the user's neck. To use the app, the user has to find his/her iPhone/iPad and launch the app, then go to the proper item and move the adjustment. It seems like an awkward way to change the volume (just one example) when the same thing can be done using the Streamer volume buttons. The app is especially silly if the Streamer is being used to listen to audio from the iPhone/iPad that contains the app. For example, if I'm watching a video on my iPad, and want to adjust the volume with the app, I have to exit the video, enter the ConnectLine app, change the volume, close the app and return to the video. Using the Streamer buttons I can adjust the volume without ever stopping the video. I may be missing something here but from what I can tell, this app seems like a solution looking for a problem. Dare I speculate that it may have been produced just to say that Oticon has an App? I gave it 2 stars because it does operate as described. I didn't give it higher because the App doesn't do anything useful that can't be done easier directly on the Streamer..Version: 1.1.0
✓ Fix the problemI use the Oticon Streamer Pro 1.3 to connect to my iPhone 6. I had problems with with my streamer connecting to my iPhone. After updating the Ios my Streamer has dropped calls, switched from the streamer to the Iphone in the middle of the call, and it would also start streaming music. After several weeks of trying to get Oticon to respond and a visit to my Audiologist. I found out the problem was with that new Ios was causing these problems. Is there anyone at Apple that is aware of these problems. It is very annoying that Oticon has known about these problem but will not share this vital information with the users of their products.Version: 1.3.1
✓ Streamer issuesWhen IOS have been updated new version so fast, everyone including myself are suffering in hearing world. We are all going back to silence society again. Our rights, freedom, equality to hear are abusing and violating! Where all taxes were collected in millions may be in billion over the years by all phones companies, which under the special taxes for deaf and hard of hearing? It is time to stand up and raise the voices. Let's start the class actions against all big corporations, or whoever accountable collect those taxes on communication firms..Version: 1.3.1
✓ FrustratedPlease please please Oticon give us some options and fix the connectivity issues. I can't get a TV connection even though my tv says its paired. I don't have an issue pairing with an iPhone..Version: 1.3.0
✓ Oticon just can’t seem to keep upNone of the selections in the app configuration menu function as specified. Now, I can’t control call or streaming volume from my phone. I have to do it via the app, which is locked on a certain screen during a call. Running 1.3.1-always keep app versions current. Now checking with oticon directly to see if there’s a firmware update for the streamer unit. The streamer and app have consistently not functioned well in the 2 1/2 years I’ve been using. Have swapped streamer units also..Version: 1.3.1
✓ Doesn't work with my ipadI have not had any trouble using the app with my iphone. However, when I try to watch a movie or stream a video in my ipad, it just won't work. There is no sound, even if "streamer pro 1.3" is selected in the bluetooth options..Version: 1.3.0
✓ Oticon ConnectLine AppThe app does not see my bluetooth connected Streamer Pro 1.2. I have not been able to get the app to work. Clicked on app support and got send to a promotional page. Tried to Report a Problem, same result. I cannot find anything anywhere online to resolve by issue..Version: 1.0.1
✓ PoorDifficult to get app and hearing aids working together. Left channel drops so often I take one aid out COME ON!!!!.Version: 1.3.1
✓ This is a useless appDirections might help, but it appears to add no value to what my Bluetooth streamer and hearing aids already do. I am deleting it. It's a waste of effort as far as I can see..Version: 1.3.1
✓ OticonIt's a good app. However, with iphone issues... dropped calls or cutting out. I sure hope apple fixes this. Makes the streamer useless 😩 for the purpose it was intended. Worked fine up until a while ago..Version: 1.3.1
✓ JunkIf I could give this zero stars I would. Used to be awesome product until iOS 9.3.2 came out. Constant dropped connectivity. My car and work phone Bluetooth never drops connectivity but calls from iPhone randomly will drop Bluetooth connectivity and just as randomly will reconnect. I want to go to newer iOS ready aids but I can't afford it. Please fix this mess and allow the users to upgrade their firmware themselves..Version: 1.3.1
✓ Won’t work with Oticon Medical streamersOkay, so I got the new streamer to work on my iPad and it I can hear everything on my iPad but the app doe NOT work! What am I doing wrong? UPDATE: I just spoke to the Oticon Medical rep and she told me that the app will not work with Oticon Medical streamers - only Oticon streamers..Version: 1.0.2
✓ Used to workWith my iPhone 5s but disconnects and reconnects constantly with my 6s. The streamer costs way too much for this terrible app. I expect more from a product this expensive..Version: 1.3.1
✓ ImproveI have new hearing aids, app worked great with my old ones. But no sound coming to the new aids, had them checked at the audiologists and everything should work, streamer fine and connected but no sound . Maybe app needs updating l have iPhone X ????.Version: 1.3.1
✓ App update neededMy audiologist updated the firmware on my Streamer Pro and now the app refuses to recognize that the streamer is paired and connected. My streamer works fine with my iPhone, but the app refuses to see it. For whatever use this app had, it is now useless..Version: 1.3.1
✓ It doesn't workI wish I had read the reviews before buying this expensive piece of equipment that was supposed to improve my hearing. It drops the connection with my iPhone 6 in the middle of phone calls. It will not connect with my music on my phone, nor with the radio. Apple and Oticon must come up with a fix, or some kind of law suit is in order..Version: 1.3.1
✓ Doesn't work consistentlyI've had the app see the streamer a couple of times. The app doesn't think the iPhone is paired - yet I'm talking on my Streamer right now! Restarting the app doesn't work..Version: 1.0.1
✓ Why ?Oticon demonstrates how to make an app worse. Connection now takes long with no improvement of any function..Version: 1.3.1
✓ If only it workedShould be wonderful. Sadly the app either works or annoys the hell out of you by refusing to connect to the phone / streamer, or refusing to switch to loop or music. So infuriating. Come on Oticon sort this out. The kit we buy from you is expensive and yet worthless if it doesn’t work. 😡.Version: 1.3.1
✓ OKI have used this for a couple of months now. It works but it's difficult to figure out how it's supposed to work. My phone is paired to my car. When a call comes in, it can and usually does come in through the car but quite often it switches to my hearing aids without notice. It's easier to just turn it off in the car. Sometimes it cuts into my aids for no apparent reason. On the whole though I would rather use it than not use it so it is good..Version: 1.1.0
✓ Worst app ever!Not only is this a totally worthless second-thought of an app (everyone else has an app, guess we should crank one out too), but it interacts with ever other app on my iPhone 6s. Terrible piece of junk. How did Oticon sink this low? I always thought they were the top of the line when it came to hearing aids. This app sure doesn't reflect that..Version: 1.3.1
✓ Stopped connecting with StreamerThe app worked at first, but now it won't connect with Streamer no matter what I do..Version: 1.3.1
✓ Very DisappointingAfter using this app for a few days, I can not think of even one reason to continue to use it. When I first heard of this "made for iPhone solution" I was very excited and anxious for the app to be released. I am extremely disappointed!.Version: 1.0.2
✓ Needs Work!There is always a problem with the App. Every time Apple upgrades software, the Bluetooth toggle doesn't work. I have deleted and reinstalled, and that doesn't work. For the $6,000 I paid for hearing aids, I sure expected better service....Version: 1.3.1
✓ Keeps turning on and off since iOS 9 update please fixPlease fix this problem.Version: 1.3.1
✓ Pricing Streamer & iPhone IssueOticon needs to work with Apple to resolve this issue. I have read the prior reviews plus what I have seen in the Apple Community. My only reason for have Oticon was because of the Bluetooth capability with iPhone. Oticon needs to stay current and provide a means of getting firmware updates to users who have a streamer. I believe there is an alternative that my audiologist wants me to try out that has Bluetooth capability. It is not Oticon. Maybe it is time for me to invest in a new hear aid and streamer type appliance that is not Oticon. Apple will continue to upgrade. I think Oticon needs to get up to speed or get off the playing field..Version: 1.3.1
✓ Doesn't workAs all the other reviewers are saying, this app doesn't do anything. My iPhone 5s is connected via Bluetooth and both music and phone mode work with my connectline streamer. The only thing I can discern is that my streamer is version 1.4.Version: 1.0.2
✓ WorthlessCan't get this to work with my iPhone 5S. I up to replace my hearing aid at the end of the year and this has helped make my decision not to stay with oticon. It impossible to get assistance with this app so will be going with Halo instead..Version: 1.0.2
✓ Work as not advertised!I did not tested each on off switch of the configuration but each time I wanted to activate a function, I had to deactivate the button! Things are reversed. This led me to lower a slider to increase the volume because the sound was much too low when receiving a phone call. I later discovered that I had to deactivate the switch used to activate the volume buttons! Talk about inversions! I even saw an explanation line telling to activate a given switch to do something and to activate it to do the reverse. Double inversion? Also, will not work with AppleTV as there is no place to input the random four digits number requested by the AppleTV to pair. French version 1.3.0 (387.1).Version: 1.3.1
✓ Poor serviceWow paid a lot for my streamer and the app won't work. One would think that with a device sold to pair with and iPhone they would make sure their app worked..Version: 1.3.0
✓ Total wasteDear Oticon. How can you develop such a wonderful hearing aid and not develop an App that would make your hearing aids the clear cut market leader. I tested 2 competitor models for a month each and found each had highly functional Apps and one was spectacular. The ability to customize sound settings and easily toggle preset programs with an App should be standard feature functionality. Come on let's get with it...for the price we pay your customers are expecting more..Version: 1.1.0
✓ Please FixitWorks great, then it quits. Then starts again. Then in the middle of a call quits again. This started with OS 9. Oticon please fix it..Version: 1.3.1
✓ Doesn’t work with iPadBluetooth connects with streamer. Oticon just sits there with + and -. Icons for ear and people, but it does nothing. Tried uninstalling then reinstalling. Useless on iPad. Works only with iPhone..Version: 1.3.1
✓ Piece of dumpThe cheap owners of this wretched little company charge a ton for equipment they won’t update. When the Bluetooth is on and the device is on (and noticed by the iPhone) it won’t line up for music. On the 6th Thursday of the month, sometimes it will Work on a day when Trump isn’t tweeting and Hillary has a clue. In other words, PIECE OF DUMP..Version: 1.3.1
✓ Never did and Still doesn't workI have the streamer pro and the latest version firmware and when I open the app it still does not recognize my paired iPhone 6 Plus and will not let me go any further. I paid a lot of money for my hearing aids and for my streamer and would love to use it with the app. You would think with all the great technology that they use in the hearing aids they would have the capability to make an app that actually works. It seems they must not look at the reviews or they would have the incentive to fix this app. I guess I am probably wasting my time hoping for a fix..Version: 1.3.0
✓ From Oticons websiteIf the second letter in the serial number is an “A”, then it will work with the ConnectLine App for iPhone, iPad and iPod touch. If there is not a serial number on the bottom of the Streamer, that probably means that the streamer is an earlier version and will not work with iPhone, iPad or iPod touch. The serial number is found on the bottom of your streamer. If you don't have a serial number your streamer will not work with connectline..Version: 1.3.0
✓ Simply doesn't workI have used streamer pro for more than a year. It's a simple Bluetooth device. It works great most of the time. I thought this app might be a convenient interface but it doesn't do anything. I still love my Oticon system. I just removed the app.Version: 1.0.2
✓ Fed upProgram is as bad as Oticon On It doesn’t work Can’t pair to phone or hearing aids Lousy.Version: 1.3.1
✓ Disconnecting4 years after the known issue with this streamer and yet still nothing resolved. This is crucial to my job as a deaf person and it’s effecting my performance. Please fix the issue..Version: 1.3.1
✓ Oticon has no customer serviceNo support, streamer will not stay connect to iphone7 - useless!.Version: 1.3.1
✓ Needs an update or replacementThis app was last updated in December, 2016. At that time it worked. iOS has been updated 2-3 times since then, each time making this app lose functionality until it doesn't work at all. Oticon keeps promising that their tech support will get back to me but they never do. Now my Streamer Pro is useless because of this software and there is nothing I can do about it. In my opinion, if they can't fix or replace the software, they should let me return the useless hardware..Version: 1.3.1
✓ Streamer synced, but app won't recognizeThe promise of the app seems great, but like other reviewers listing here, I haven't been able to get it to recognize the streamer -- though the streamer seamlessly syncs with music and phone service on my iPhone 6+. I wonder if the app is having difficulty recognizing the recently updated firmware (1.3.x) on my streamer. At any rate, it's disappointing. And I'm not a technological neophyte, as some other successful reviewers have suggested..Version: 1.3.0
✓ Connect lineAfter iPhone upgrade to iOS 10.0.1 streamer no longer works No sound from phone to streamer.Version: 1.3.1
✓ TOTALLY USELESS APP!!!Downloaded this app and it did absolutely nothing but give directions to link your phone to the streamer pro, which, if you have a streamer pro, you already know how to connect to it. Once you open the app all it shows is two buttons. One for directions (as stated above) and a second button for a "Demo", which does nothing. Nothing else!! It is totally USELESS..Version: 1.1.0
✓ It could be brilliant but....For no reason I can work out one or other of my hearing aids loses the signal if I move my head, sometimes just moving my head Icm causes one hearing aid to lose the signal when I am listening to music via Bluetooth.I have tried swapping the long loop for the short one but it still happens frequently. My NHS audiologist has no idea why it happens either. Also twice the streamer has detached itself from one side of the the loop so the streamer falls off. On the first occasion I found it in Lost Property on the campsite. On the second occasion I felt it falling through my clothing..Version: 1.3.1
✓ Looks okay so farI've had the streamer for a couple of weeks. My audiologist updated the device on her office PC. We had my iPhone 5s paired in about a minute. When I power on the streamer, it takes about 10 seconds give or take for the app to recognize it. I listen to music all the time without a hiccup yet. Bluetooth is what it is with it's +/-'s. Those of you who are having connection issues, I would make sure your streamer isn't defective. It's probably not the apps fault if you can't connect, it's a Bluetooth issue and that's phone, streamer or hearing device. I only gave the app three stars but I have to say these hearing aids changed my life and this app is a key part of it. The app itself needs some refining but it works. The app itself: Program and mute buttons need a visual "on/off" cue. Take the battery gauge off of the about page and put it in the corner of the app screen. Mute button is pretty buggy, unusable for me. Make the mute button a little bigger. Add a volume meter next to the volume buttons, would be nice added functionality..Version: 1.3.0
✓ FlakeyThis app looks like it could be useful if the link between the iPhone and the streamer was stable but it is not. From time to time the app prompts you to establish a Bluetooth link and then it changes its mind and seems to remember it is already paired..Version: 1.3.1
✓ Completely bewilderedToday is the third day with my new Oticon Alta hearing aids and I absolutely loved them, however I am unable to get this app to work with my 5s. The streamer is working fine on phone calls and streaming other audio, but when I try to switch from demo mode in the app and consistently shoots me back out to the opening screen with a message that says unable to connect to streamer please make sure your streamer is powered on. There is no way to bypass this and no way to get support. In fact I have not been able to find any support from Oticon other than through the audiologist. Oticon, your hearing aids are fantastic, the best I have demoed. But if you do not fix this app before my trial period is up, I will return the hearing aids and the streamer to continue my search for a workable solution..Version: 1.0.2
✓ PLEASE. FIX. IT. NOW!This mess started with OS 9 update. This app is critical to my ability to work at my job!!.Version: 1.3.1
🙂 Oticon ConnectLine Positive Reviews
Oticon ConnectLine works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Oticon ConnectLine.
⛔ Oticon ConnectLine Problems
