OneStep Reader Negative Reviews

OneStep Reader App Complaints & User Negative Comments 2024

OneStep Reader app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using OneStep Reader? Can you share your negative thoughts about onestep reader?

OneStep Reader for Negative User Reviews

✓ App for visually impaired people that was very good, is now very, very bad!After latest updates, app is no longer producing reliable information. Instead of giving text, it automatically goes to PDF. You then have to switch to text in order to get that mode. And when you do that you get gobbledygook. It appears you’re now have to switch to text mode in order to get text to speech. However even if you do that, you still get gobbledygook. Fix this app! Now using seeing AI as it is much more reliable and easier to use. If I could, I would try and get my money back for this cayenne FB unreliable app. I gave this app a rating of one. However if I could I would give it a -5 because it is now so bad..Unhappy KNFB camperVersion: 3.0.1

✓ Not working in Iphone 11 Pro max!After upgrading to Iphone 11 Pro Max the app doesn’t start at all. No idea which might be the issue????!!!.Emilian!Version: 3.1

✓ Don’t waste your moneyWhen it first came out, there was nothing else on the market like it and it was excellent. Now, due to all of the other scanners coming out that are much cheaper, they are more streamlined and they scan text clearer and they read pretty much perfectly what it’s scanned. The KNFB reader is not keeping up with the new technology and it’s too cumbersome to use and doesn’t work a lot of the times..KhplorVersion: 3.2

✓ Beware of most recent versionThe KNFB reader it originally was a very easy to use and user-friendly application for the visually impaired. With the most recent release, the functionality of the application has to graded, it is much more difficult to go right back to taking pictures of the next page, it takes 3 to 4 times longer to swipe through all the screens to get back to where you need to be to read the next page and many of the features which are never used seem to be highlighted. Beware as it is not worth its current price..Walt RaineriVersion: 3.0.1

✓ I expect a lot more for the money I spentThe fact that such an app exists at all to help those of us who can’t see well enough to read print is worthy of three stars, so I am grateful we have this tool. That said, this behaves more like a free app than one I spent $100 on. First of all, where are the updates??? We are coughing up the money, so you should be providing frequent updates. My biggest issue with the app is trying to line up the shot when scanning a document. The phone vibrates wildly, which I gather is supposed to indicate whether or not it is being held at a level angle over the page, but I find this almost impossible to get just right and more annoying than helpful. Can’t alignment of the page be done electronically during image processing? Secondly, I wish it behaved like banking apps when you are taking a picture of a check for an electronic deposit. You simply hold the phone over the document and move it around a bit until it is lined up. Once it is aligned, the app automatically takes the picture for you and processing begins. For $100, why isn’t this app doing the same? The technology obviously exists. Instead, it is a tedious game of guess-and-check where I have to continuously press one of the volume buttons to get a status update on whether or not I am lined up. Even The motion of reaching to press this button makes it harder to steady the phone, so I never feel like I get a really good shot. These announcements should happen automatically. Finally, the documents generated, while often producing some readable text, usually also have a mess of garbled text and random symbols, making it very hard to find what you are looking for. I know the technology exists nowadays for OCR processing to work much more smoothly than this, and again, at the price you are asking, your app needs to be a lot better. If I had it to do over again, I wouldn’t have purchased this app and would have just settled for something free that basically gets the job done comparably well. Many blind and visually impaired people are on fixed incomes, so taking a chance on something like this with no option of getting your money back is a big deal..PDXJavaJunkieVersion: 2.9.1

✓ Getting slower and more difficult to use KNFB readerI don’t think that the recognition is getting any better in the last few releases. Also this application never completely leaves my system. Often times after leaving the application the level vibrator still continues to vibrate the phone. Even if I go into the app switcher and close it that way, I’ve got to restart my phone to get it to stop vibrating. Also in the most recent releases, it doesn’t go back to picture mode if there is no text. I personally find the new tab arrangement more difficult to work with than the original one. My old Nokia and 82 with one of the original versions, seems to still work better. I am using an iPhone 7..Blind GerryVersion: 3.1

✓ I Can't Recommend This AppThe "braille" support is not the best. voiceover only reads one word at a time per element, forcing the user to strictly rely on speech alone. The field of view reports do not work all the time. As a result, it is difficult to take photos of printed materials. There are better alternatives that do not cost a penny. Do not buy this app if you do not need to..Marinanoelle1Version: 3.5

✓ DisappointedThis app use to be really good but now when I have to scan more than one document the app keeps closing and I have to reopen it and scan the document again. This happens every time and it is a waste of time to keep doing this. This app doesn’t keep pace with the latest updates because it hasn’t updated..Bob from Brooklyn new yorkVersion: 3.1

✓ Speach Rate Adjustments Are BadIn a recent update the speach rate settings are bad. First of all the range of speach rate is unnessessary. From way too slow to way too fast. Secondly, when set on 48 is normal (for me), but slide it to 52 and it's way too fast. ???? Lastly, when I'm finally able to get the speach rate set it goes back to the default setting every time I close the program. The default setting is insanely slow. This whole "Speach Rate" issue is very frustrating and needs to be addressed. Otherwise the app works well. Update: 8 December, 2017. The first few words frequently come out as unreadable text (symbols). This app is good, but for $100 it should be MUCH better and get more frequent attention and updates. Still 2 star at best 😒.Stryker Five SevenVersion: 2.8

✓ Won't process advanced documents for blind peopleI would happily pay $99 for the application that I'm looking for, but this is not it. I was hoping that I would be able to use this to read historical SEC filings of companies which include a lot of text and tables. Unfortunately, as their instructional material explains, Advance documents like memos in books are only intended for the cited users, while blind people are only supposed to read receipts. Even though it says that you can export to HTML, the only options for saving are PDF and some sort of proprietary format which they recommend for blind people. The only way that you can actually read is by using the audio player tool, as voiceover Will only navigate word by word. You can also only read by sentence, word or line, and not by paragraph. During the OCR process, voiceover will not interact with the application and it does not tell you the progress. Requesting a refund..BlindsteinVersion: 3.4.2

✓ Does not openI was hoping that this most recent update would fix my issue where I was unable to open the app on my iPhone XR. Unfortunately it still does not open making this app completely unusable! I don’t understand why it will not open. It acts like it will open and then doesn’t..Tiki78Version: 3.3

✓ A podcast or tutorialI Purchased this app when it was half-price because I figured it doesn’t go at half price very often. that was like, a year or two ago, and I’ve still yet to understand how to use this app? back then I used zoom and magnification mostly, now I use voiceover, so using this app is going to be even more challenging for me now that I’m using voice over. I wish there was a podcast on demonstrating or how to use this app. I think people would agree to pay the high cost if they could see or hear a demonstration of its use. That would even help me since I have purchased the app and still don’t know how to use it. that would drive up your sales, and help me at the same time. for example, instructions on how to use it, what you can use it to do, etc..Tacoburn70Version: 3.1

✓ KNFB reader used to be goodApplication needs continuous updates. Needs a massive overhaul. It keeps crashing on open.Marissolaun27Version: 3.1

✓ I Don’t Know if it’s Me, but This Is UnusableAs a client of Low Vision Rehab I was referred this app to help offset strain and fatigue due to light sensitivity. I had seen this in use and at first when I used it it was fine. The second use that same day into the present, it no longer works as it should. I take a photo of my text book with no unusual font and it does the same as with any other text and font used - the text created has a bunch of numbers mixed in with the letters and it does not read correctly. It is unusable. I will make an appointment with a specialist and find out if it’s just me or if it is the app..SailorKryptonVersion: 3.2

✓ A previously great app has become a mess!I have not been able to get saved files to open and read and then close remaining unchanged. It seems to modify everything I had saved if I open it to find out what it was. There seems to be no way to close the file intact as it was without it being "modified" and changed in the date order, so that it is like a needle in the haystack to find again according to date it was first saved. I don't want to modify what I saved by the simple act of opening it to read it. It mostly doesn't seem to read a previously saved pdf that had obviously read easily in the past either. The OCR function which used to work rather straightforwardly like as in Kurzweil 1000, now is like a "keepaway" game. It will only warn you that you can't change whatever it does to your saved image through this next attempt to get the app to recognize an image it once easily recognized. Even if you don't choose to modify or save or even OCR what you've opened to just peek at with your ears like you could before, it becomes "modified" and it's search order is jumbled up as well as text that wasn't that jumbled before. I never saved undecipherable files to begin with. It is changing every file I open rendering it useless. I used to be able to open it, and quickly find a file and use it on the street or in an appointment or meeting. There's just no way to get that to happen now. I've just spent hours here at home trying to sort out a way to use my files again, and it's just not working. I don't have hours to try to hope to retrieve anything on the go anymore. I remember the first time I got the app maybe two December's ago how amazing and exciting it was to use in real time to read a menu, the first time out. How I could find the first recipe I saved from a pdf! I was so amazing. It wasn't broken. It didn't need to be fixed. It's like a trainwreck now. It had been expensive but worth it, even with some limitations. It has been hobbled! Makes me sad..WaterdivaVersion: 3.1

✓ Too many changes. PeriodWhen I first bought this app it was one of the best reading document apps out there. But now it has gone down drastically. So many software updates on here and changing the user face of the platform. I remember when this app was called KNFB reader now it’s called something else they didn’t change the name about 23 times. And now I can barely use it. If I can get my money back I would..Blind swordsman to 10Version: 3.4

✓ Why is there no update for 12 Pro Max iPhoneTHE KNFB App it’s not working on an iPhone 12 Pro Max, has never worked on this iPhone. the app has not been updated to work on the newer iPhones this cost a lot of money for this app and I am really surprised that you have not taking the time to fix this issue, it is now April and still nothing has been done..... (this is ridiculous) where is your professionalism..TheBraillerVersion: 3.2

✓ DisappointedIt’s not working anymore it’s crush all time I open it or I sent document to it I am using iPhone 8 and the last version of iOS what happened? I paid the hundred dollar for it can you help please? No I’m asking people to read the document for me I bought it for nothing....St luc QcVersion: 3.2

✓ Not as good as it used to beI used to be able to read things in well laid out braille within the app. Now, it’s one braille word per line or read along with the voice. Yes, I can export files to other formats, but KNFB Reader seemed better able to work with columns and whatnot. Besides, I am going to read my way, even if this means that KNFB Reader ends up being a hinderance rather than the powerful tool it has been..MrobboaVersion: 3.2

✓ Voice-over support is crippled. Accuracy gone downhillFor a number of years this application was fantastic but after the Version three, voice-over doesn’t read elements properly and accuracy of reading and scanning is crippled massively. If I were totally blind I would I will advise avoiding this application until the developers acknowledge the problems. Very disappointed in what was a fantastic application until version 2.91..Mproberts1977Version: 3.1

✓ AwfulScam..Navrik1323Version: 1.1

✓ Was great until version 3.0I’d had this app for more than three years, and have really liked it overall, even though I am a bit of a klutz. However, with Version 3.0, it has become much more difficult to use, at least for this user. For one thing, the new user manual isn’t very helpful; it tells us what the app can do, but doesn’t really tell us _how to do things. With this significant an update, giving us the how-to is extremely important. For instance, importing text from other sources used to be very straightforward—and it worked well. Now, when I try to import something, I first have to find where the material _went. At first, in this version, it went into a folder called “Inbox” (not even mentioned in the user manual). With the latest update, however, “Inbox” is gone, and I have to search for it among the saved files, even though it technically hasn’t been saved yet. Then, I have to go through all kinds of hoops to save the document in a form that will recognize the text. Sometimes, the field of view report doesn’t work now. The whole thing is just harder to use, especially if I am saving documents. If the user manual were written from the viewpoint of a _new user, it would benefit all of us. Prior to this, I would have given it a higher rating. Update, Jan. 10, 2019: It just keeps getting worse. It still does reasonably well for reading and saving otherwise inaccessible material from websites; but, with iOS 12 and later, scanning documents such as books, magazines, and even mail is becoming less successful. Even reinstalling the app didn’t help. More often than not, the reading comes out Like gibberish now; the automatic picture function almost _never works, and the field of view report is frequently unavailable; at times, it says that the page is upside down when it isn’t; and, in fact, just about the only people who _might be able to benefit from scanning documents with it are sighted users who have different reading difficulties, such as dyslexia. Really, there should be one app for sightless users, and a different one for sighted users. That way, more focus could be given to having all features working and updated. I’m only keeping the three stars because of the ability to import text from otherwise inaccessible websites..VoiceOver user.Version: 3.1

✓ Crashes when opening PDF filesGreat for photos, but I have files I need to have read that are in PDF format. Every time I click to download, it starts and then crashes..MedievalcamelotVersion: 3.5

✓ Crash courseThis app just crashes on iPhone 13 pro. Resolved by deleting and reinstalling the App..Countrylad58Version: 3.4

✓ I paid money and the app won’t openWhen I first bought it it worked just OK but now it won’t let me access it. I Try to open the app cuts out not working at this time..Old Roy China,TexasVersion: 3.2

✓ Do not use this appI can no longer take pictures using this app. Every time I try to do so I get an error message that says an error occurred while taking a picture and the operation could not be completed.They'd hisVersion: 3.1

✓ This APP is terrible.I was really hoping to find an app in order to help study for material with my reading disorder and I thought this one would be best based on reviews. However I I completely disappointed in finding that more than half of the content is either not being read or words are completely mispronounced. Besides this App being very expensive, I hope I can get my money back..ClfbzVersion: 3.0.1

✓ Why is it designed this wayI recently downloaded (AND PAID A LOT OF MONEY FOR) this app to use for assistance in reading books. There seem to be so many poorly designed aspects of this app that are making it tedious to use. 1. When I photograph multiple pages and allow them to process, then try to add more images to the existing file, I can only do it one image at a time. 2. The automatic photo feature just does not work, period. 3. Half the time in manual photo mode using the volume buttons fails to work to take the photo, but at random times it does work. 4. If I photograph multiple images and allow them to process, then go straight into listening to them, the reading accuracy is much higher as the app reads directly from the photograph. However, if I close the app or switch files for too long the images convert into PDF-looking files and much of the text becomes gibberish. 5. The incessant refocusing in the camera app is frustrating because I have to try to time when I press the button, or else it takes a blurry photo. 6. Only one voice option. 7. Button symbols are bizarre and difficult to understand, I don't use any other text-to-voice converters so I only have the visual cues. 8. It is difficult to upload a file, I still cannot figure out how. I've only had this app for four days and have already run into so many issues. Why does this cost $100 if it barely functions? I'm a poor grad student..MV-3864-6100Version: 3.1

✓ Long time app, owner, use very little.I bought this app when it first came out years ago, and it was about the only one on the market. I have used it, tried to use it, got so frustrated I quit using it, and I found that there are other apps out there, much cheaper or free that do as good or better job than this app. I would love to get my money back, but haven’t owned it since the very beginning. I’m sure that’s not a possibility. I do not recommend this app for anyone, low vision, no vision voiceover, user, etc. Usually you get what you pay for with an app however, in this case you don’t!.White, the blind guyVersion: 3.5

✓ KNFB readerDecent product. But it’s a little too expensive right now. There’s other products available that are much cheaper and run better. But it does do a decent job..M TobiaVersion: 3.1

✓ Want my money back!This app is ridiculously overpriced for what it offers. Not only that, but every time I try to scan a large document the app crashes. I could have bot an OCR app for less than 10 dollars that does the exact same thing this app does. Stay away from this app!.PlagaiseVersion: 3.1

✓ Horrible....just horribleHorrible. What happened to this app? For some reason I cannot change the English voice to anything but Fred. I am not impressed with the new user interface either. I can use it however it is not as straightforward as it use to be. it just seems cluttered. I agree with other reviewers that saving files and importing them is needlessly more complicated. My biggest complaint with this app is the fact that I can only use Fred using English. There is no way I would pay full price for this app now..AgodlessdeathVersion: 3.1

✓ Needs improvementI’m visually impaired and I relied on this app for reading my textbooks and now it doesn’t work. I’d warn warn anyone with the same condition to not buy this app, seeing ai is free.Blindbdog69Version: 3.1

✓ Totally disappointed!Version 3.0 is awful! Please fix it! I am a long-time user and I paid full price!.Mon2421Version: 3.0.1

✓ HelpHi this App has stopped opening up, please can you sort as I need this for work. I’m running iso14 on iPhone 10. There’s obviously a bug that needs fixing. I have just tried deleting the app and reinstalling it. Now it works fine except I have lost all my work. Why does it not save to apple cloud?.College wombleVersion: 3.2

✓ Scammed customerThis app was really good before the new version that does not work at all home phone or any Apple product I’m very distressed wood with this product now I would night but is anybody to purchase a waste their money on this app.Scam customerVersion: 3.1

✓ HettyBought it several years ago worked fine then as time went on it stopped working completely kept crashing. I’m registered as blind I rely on things like this then when your unable to use due to its instability and not working I wasn’t potentially impressed. Someone suggested to try it again which I did it’s partly working with what bit I’ve used it. Not worth the £80.00 I paid for this app..AstapastasaurceVersion: 3.1

✓ Broken on my iPhone maxIn the past I have greatly appreciated the benefits of this application. Since upgrading to my new iPhone max the application simply will not load and therefore is entirely useless to me. I hope that in adjustment will be coming soon but I’ve been waiting for too long already..Zip54Version: 3.1

OneStep Reader works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact OneStep Reader.