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Better Homes and Gardens App Complaints & User Negative Comments 2024
Better Homes and Gardens app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using Better Homes and Gardens? Can you share your negative thoughts about better homes and gardens?
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Better Homes and Gardens for Negative User Reviews
✓ Problems downloading latest issueI subscribe to the digital version of Better Home and Gardens and pay biaApple. April’s edition has been released but I cannot access the subscribe buttons to make my purchase. I have tried turning my iPad off and on again and deleted the app and reinstalled, both to no avail. Now the app is crashing. I am disappointed because I enjoy the magazine and get a lot of design and cooking ideas from it. This is the first time I have encountered this and am asking for support to resolve this issue. Thanks. Janine..Version: 4.10.10
✓ Don’t do itNothing but problems, waiting for email replies, and promised fixes that never happen..Version: 4.10.10
✓ Where is JanuaryIt’s available in the shops but not on the app. I have sent three emails but cannot get an answer..Version: 5.3
✓ Same problems as years agoWhy does this app still have the same download issue? Continuously logging users out who then can not log in. Ridiculous..Version: 6.0
✓ PatheticI’ve subscribed for four months or more now ; however the latest version won’t load and I also can’t access my previous purchases. Wouldn’t recommend.Version: 4.10.6
✓ Not Happy!!Have just updated App and now do not have access to past issues purchased. If I can't access same need to be reimbursed!!!.Version: 4.10.6
✓ Hopeless and AmateurishLost previous editions for iTunes sub etc, updated the app, now it won't even launch..Version: 4.10.7
✓ Release dates of app versions needs to improveI ponder why you can’t update the content of subscriptions in your app. The magazine has been available in stores and via Apple News for days (probably close to two weeks now) but via your app nothing. I update. This is for bhg mag and women’s weekly. Love the content (hence I subscribe) but super disappointed about timeliness..Version: 5.3
✓ APP updateNew update is a nightmare... new issues seem to take forever to be available for download... used to always have digital copies before new additions hit the shelves but not now... christmas issue has been out for weeks and still not available on the app... feeling very ripped off!!.Version: 4.10.7
✓ Unresolved problems with appI am having the same problem with the app as listed by other users. In addition, I cannot view the latest issue although the app states it is downloaded - just getting the image of the page flashing up then disappearing to a blank screen. I have selecting “restore in-app purchases’ as suggested, but this has not resolved these issues..Version: 4.10.7
✓ Waste of moneyI have numerous digital magazines without issue. In the last month three of my magazines have disappeared. All of the recommended troubleshooting has been ineffective. Emails given a stock reply and inaccurate time line. Messages virtually useless.. all stating “ their horror and distress”! Clearly this is not a new issue after reading other comments. It seems the owner ARE media haven't a clue how to run a publishing business. They are committing fraud continuing to sell digital magazines that are not fit for purpose. Stay away from this company 😡😡😡😡😡.Version: 5.3
✓ Not happyGuess I’m not alone in this problem of not being able to access my subscription. It’s recently been renewed and I am not able to view anything but a black screen. I’ve never had any issues with this before and now after being a subscriber for many years I can’t see anything. I hope someone out there can resolve this issue for everyone..Version: 6.0
✓ No longer able to access magazines after app updateApp updated and now cannot access magazines....rang company almost a month ago who advised technical issues and said they where working on it but still not working. Paid for these magazines and should be able to access them...almost 12 months of subscription gone and haven’t been most current issue....NOT GOOD ENOUGH!!.Version: 5.2
✓ Not user friendlyApp is no longer supported on iPad due to having an old one and no longer supporting the newer version. Due to this can only view on iPhone, struggled to login as forgot password didn’t work so had to email. Now I’m left with viewing each month of an iPhone, which is incredibly frustrating as the screen is small and having to zoom in for every single article is annoying as well, I wouldn’t recommend this app and if you can to purchase the actual magazine..Version: 6.0
✓ How do I get a refund on my pre-October 2016 issues please?I even threw out the hard copies that I had to save space as it never occurred to me that you would take away our access to these. I am really missing them but given how long this problem has been going on for I have lost any hope that you are actually going to fix it. I paid a lot of money for all of those pre-October 2016 issues (including special editions) and would like a refund now please..Version: 4.10.9
✓ Awful for existing customersThis app updated and as a result I have lost all my magazines and am being asked to pay for mags I already own as well as the current magazine when my subscription doesn’t expire until the end of November. I have now cancelled the renewal on my subscription- there is no option for me to download the content without paying again - not happening. Thanks for nothing. Let’s hope you fix this or refund..Version: 4.10.6
✓ SubscriptionsMy subscription ran out after the November 2018 issue, BHG rang me to ask if I wanted to renew and I told them no but they take money out of my account every month and I receive no magazine, I’ve tried to unsubscribe but everything is greyed out and won’t let me do anything, I’ve tried reporting the problem but I get no response, no star rating from a very irate loyal past customer..Version: 4.10.10
✓ Terrible for existing iTunes subscriptionI've been a subscriber through iTunes for 4 years however now the new app won't let me subscribe as iTunes knows I've already done so, won't load an issue and wants to me sign up again (after already paying) for issues. Total joke and I'll be cancelling my subscription from here on in and seeking a refund.Version: 4.10.6
✓ SubscriptionI checked last week and my subscription to BH&G australia expired in 2018. Now after downloading the new app, I had to purchase November 2017 and all the previous e-mags I purchased are asking for me to buy them. Not happy -- hopefully you will be fixing this very soon!.Version: 4.10.6
✓ I tunes accountThe new Better Homes and Garden app and iTunes aren’t’ communicating with each other. I have tried to restore my in app purchases without success. The old saying if it isn’t broken don’t fix it. Why do people have to mess with things that work just fine, and cause untold havic for people who just want to read there magazine. Not happy Jan..Version: 4.10.6
✓ ProblemIt looks as though I am experiencing the same issue as other users. After a regular Apple update 2 years ago I no longer have access to my subscription magazines. I have done all that is required but have unsuccessfully downloaded any of my past magazines & have never had access since. It’s also a shame as prior to the update I had no issues with the app and always had access to my subscription. Now what I am experiencing is having to sign in or restore each time I open the app and no magazine access. I am really disappointed as this has been the same problem over 2 years now. I forgot to cancel my subscription last year so was automatically charged for an app I can’t use... Please resolve as it looks like there are many users having the same issue..Version: 4.10.10
✓ Update wiped out everythingI did an update. Have now lost all my magazines. I keep getting asked to log in to apple I tunes and then errors appear. This is very disappointing..Version: 4.10.7
✓ Trying to cancel magI’m trying to cancel my subscription to this mag and App Store won’t let me. Not thrilled . Scams.Version: 4.10.10
✓ Should be "0"This app never works. After spending frustrating hours trying to make it work, I have tried to contact the magazine. That did not work, either. No call back, no communication. Do not waste time on this..Version: 4.9.71
✓ Appalling!My husband purchased the magazine app and it just does not work. It’s a waste of money.. so disappointed. Still waiting on response from pacificdidgital.... glad I’m not holding my breath! Appalling service. I would not advise anyone to get it..Version: 4.10.10
✓ Unable to accessI am also having the same issues as the other readers, unable to access my digital subscription, also had same issue with Who Magazine which I cancelled after no access for 7 months . It is now 3 months since I could access BHG. There must be a solution.Version: 5.3
✓ Better homes and gardensThe app closes immediately when I try to read an issue. Can’t tap or anything else, the app is gone in a blink. Won’t stay open‼️.Version: 4.10.10
✓ Where have my mags gone?Terrible! ITunes taking money from my account each month but won't let me download unless I purchase again. All previous purchases have been deleted. Please fix quickly or I want a refund on all purchases and I'll go back to buying hard copies whoever I want. Emag is terrible quality anyway..Version: 4.10.7
✓ New update and all of my magazines have gone.I subscribe via iTunes and can’t download any of my old magazines or the latest edition. Not happy..Version: 4.10.6
✓ Beware!This app should not be available until it is functional. The digital version of Better Homes and Gardens is not made available until week’s after the print version is released. The poor staff at Pacific Magazines acknowledge the problem but have no solutions - don’t bother emailing - you will get no response. I had no problems with the app when it was under the Pocket Mags umbrella. Luckily I bought my subscription through the App Store and Apple have refunded my subscription since the app does not provide what it is supposed to. Until this is sorted I will go back to the print version. Very disappointed!.Version: 4.10.9
✓ TerribleThe overhaul of the app is terrible. It takes forever to download an issue whereas it used to be quick and now even after you download it it can be really grainy while the page opens properly which also takes ages. Features like being able to pin things to Pinterest are gone. It crashes far too often. The previous version was great, why did you take such a massive step backwards!?.Version: 4.10.7
✓ Minuse 5 starStill not happy after downloading all previous magazines and using all my download I find today that it is asking again for me to download the same magazines. So not only do I have to pay for a subscription that doesn’t work I have to download every magazine any time I want to read one I have previously paid for. WARNING DO NOT USE THIS APP ITS A RIP OFF Update has made the app lose all my magazines I have purchased now asking for payment and asking me to purchase subscription which has only just been renewed not happy to say the least have canceled my auto renewal subscription to this and others magazines we should be refunded our subscription but I won’t be holding my breath.Version: 4.10.9
✓ This app is non functional!!!Not impressed! Purchased a digital subscription and cannot even utilise it!!!! Customer service are also useless. They will update app in a week or so apparently! Still not good enough!! Brauer and affiliates have scammed my $$$!!!.Version: 5.2
✓ These guys are thieves don’t bother!!!!!They don’t honour your purchases so don’t bother buying from them. A bunch of unAustralian thieves. You still can’t get this app working please refund the balance of subscriptions so e can at least buy the magazines in hard copy. I REFUSE TO PAY TWICE🤬🤬🤬🤬.Version: 4.10.7
✓ Vanishing pagesI am trying to read the newest download (January) but the pages keep vanishing. ????????????.Version: 4.10.9
✓ Would give NO Stars if I could - it's worse than bad!I have subscribed to this magazine - but a whole month has gone by with no new magazine. In contacting Pacific Magazines, they say there's nothing they can do - they're working on it... Is there no consumer protection? Don't waste your money!.Version: 4.10.7
✓ Do not subscribeAvoid this subscription & just buy the paper copies, they will take your money & then delete your purchases after 15 months, I had multiple purchases but can only access the one purchased in oct 17, all previous purchases are no longer available to download. Don’t try & contact them as they do not respond to queries..Version: 4.10.10
✓ SubscriptionI have just updated the new app. I am a yearly subscriber due in April 18 You now want me to pay again for past magazines and re subscribe for the new magazines I don’t think this will happen if you don’t renew my subscription as the iTunes subscriptions have already been paid. You need to do a new update on your app. If not I will seek a refund..Version: 4.10.6
✓ Ummmmm not compatible with subscribe todayWas referred to subscribe today via the BHG website to purchase a digital subscription. After working out what app I needed to view my subscription I could not create an account. I went to ‘mag shop’ as per the apps instructions to make an account however after doing this i still could not log in. After hours of frustration I am giving up and requesting a refund as I still have not been able to log into the app, download my magazine subscription or even view my subscription. A big fan but have been left really disappointed BHG..Version: 5.2
✓ Major issue with this magazine download.I reported the issue of loss of all magazines previous to October 2016. Today I downloaded the latest magazine but all previous magazines have disappeared again and require require redownloading. These issues were reported months ago. I cannot give this magazine any star rating as the issues are long term and ongoing. A developer response that you are working on the issue is not good enough after this period of time. The developer needs to communicate what the problem is and give a reasonable time frame during which it will be fixed. If not fixed in that time then compensation should be offered..Version: 4.10.9
✓ Not workingCannot open your Better Homes and Gardens app any more. Just get black screen. About to cancel subscription..Version: 6.0
✓ DisgracefulWe purchased a year subscription (wrong decision), after 4 months the app says we need to pay for the next issue. Contacted helpline, what joke, they told me to delete the app and reinstall it. I did that and reinstalled previous issues, no change in problem. Response from phone support “sorry cannot fix the problem contact head office “. Buyer beware.Version: 4.10.10
✓ Can’t login via the login section of this appDownloaded better homes and gardens app after subscribing with mag shop. However whenever I go to the login button of this app, I get kicked out of the app itself so now I’ve got a subscription that I can’t use anyway,I’ve done this multiple times with the same result. So dissatisfied and disappointing. I would give a negative star if there was that option.Version: 5.3
✓ Problem with the appApp keeps crashing when downloading issues. Have tried reinstalling the app with success..Version: 4.10.10
✓ Upside down pages - flip book July 2021How do you read upside down pages on an iPad when it changes orientation page to page? I sent feedback - note that the feedback button in the app has the wrong email address. I informed them of this but received no reply. The response about the upside down pages was that the last section is a flip book. Clearly they don’t care that this makes this section unreadable..Version: 5.3
✓ Constant crashesEvery time I open a magazine the app crashes. Cannot move from page to page. Would be better if there was a better way of navigating through recipes. Just not crashing would be a HUGE improvement..Version: 4.9.88
✓ Not happy!!!!!I purchased many BHGS, MAGAZINES AND SPECIAL OCCASION BOOKS OF WHICH I CAN NO LONGER ACCESS since approximately 2016! Spent much money on these many items gone in thin air along with my hard earned money! Not happy at all! You do not deserve a star rating at all!!.Version: 4.10.10
✓ Worst ever subscriptionDo not buy this. I have tried for 2 weeks. Numerous times and dealt with support staff that take forever to respond and do not know what is going on. This app does not work. I have other subscriptions from different companies that work fine. This one is no good.Version: 4.10.10
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