- 88.0LEGITIMACY SCORE
- 92.5SAFETY SCORE
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PNP – Portable North Pole™ App Complaints & User Negative Comments 2024
PNP – Portable North Pole™ app received 97 complaints, negative comments and reviews by users. Have you ever had a bad experience using PNP – Portable North Pole™? Can you share your negative thoughts about pnp – portable north pole™?
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PNP – Portable North Pole™ for Negative User Reviews
✓ PNP 2017I have used this app for the last three years and I was expecting better things this year, I found this expensive as paid for the videos then had to pay again for the calls☹️. I have also had issues with loading videos several time I got a whoops error message and had to start it several times. The videos take a long time to load too. On two occasions the videos played with no sound. Some of the videos are the same as last years and paid money for two new ones!!! I feel new material needs to be added to make this worth while. Shame as have loved this until this year..Version: 4.0.48
✓ 2017 version VERY disappointingAfter 4 years of amazing videos for my kids - I can’t even upload a photo this year to any of your premium videos. My youngest child thankfully hasn’t questioned about not receiving his personalised messages yet as I would have to make up some excuse after purchasing premium content for the third year running - but this year I can’t even make one video work. Purchased in November and here we are a week into December and despite repeated updates - still come up with “Invengineers are having trouble uploading (4)” error message on the photo upload screen. Would like a refund this year please as time to enjoy the videos is rapidly running out. 😞.Version: 4.0.58
✓ Used to be great! Greed got to them!This app used to be great. I’ve been using it for years for our children. We have paid some years for a premium video and the odd year used the free version. Shock, the first year were struggling to afford everything, one of the the first years I’ve not paid out of around 10 and I can no longer access the free video as it now says premium only. This used to be quite a magical experience and part of the experience of Christmas. Shame it’s all about the money now! The same video has been accessible for years from PNP and greed seems to have finally gotten to the developers! Such a shame. We would use the free video at the start of December and then pay for a video at Christmas Eve. Won’t be using this again from now on. We will go back to the good old notes and letters posted from Santa..Version: 10.0.13
✓ Very fun but has annoying flawsThey need to change the video if you have more than one child because otherwise they catch on pretty quick that it’s fake. When they both get the same video with just different names it cause some question. My other complaint is that you should be able to change the features of each video without having to re-record each video. For instance, if I want to change my child’s behavior from good to naughty I should be able to do that quickly and easily without having to redo and wait for the whole video to reload. The waiting for the reload is not the issue, it’s the fact that now I have two videos for the same thing (ie..carousel, attitude, big book) yet I am unsure of which is the video for when they are being sweet, or the video for when they are being mean, or the video that has different pics etc. it’s just too complicated. My child went to listen to his “big book” and accidentally played the wrong one saying he was naughty when it should’ve been the good one. Ugh. The last issue is that the recorded reaction should be on a separate page bc they suddenly disappear without notice. Other than all that it’s a cool app..Version: 5.0.39
✓ Disgusting vile companyPortable North Pole used to be such an amazing service which offered a genuine free video for, heck, as many children as you wanted to create them for. The company running the service how now become a disgusting, vile company who are after one thing: money. They try to scam you by offering a free video, which takes a few seconds to create by entering basic details and adding a photo of the child. Then, when you create A COMPLETELY BRAND NEW ACCOUNT, you are IMMEDIATELY told your free trial is over. I’m sorry, but how is that possible? I haven’t even had time to verify my email yet! Of course the app then suggests you PAY for the video that was FALSELY ADVERTISED as free, which, as a low-income family in the UK, we can’t afford to do (we had to use Salvation Army for toys and food this year). Really sad to see what was such a legendary service die at the hands of disgusting vermin conglomerate-owners drooling over your hard-earned money, vs. the kind people that ran the service a few years before..Version: 9.0.20
✓ €>>This is kind of 2 stars because I’m gonna download it when it’ 10 then I’m gonna delete the game.Version: 10.0.13
✓ 2020 the year if bugsEarly on having problems with the app. Some videos play flipped the wrong way and is impossible to change. Biggest problem is when you do an interactive video and Santa calls you. The phone rings and Santa talks but the video doesn't recognise and shows Santa hanging cause you didn't answer so frustrating to explain that to the kids. Few other appearance problems as well so it's tough to use right now.Version: 7.0.21
✓ Festive moodThe all thing is great except the cost factor. I used to had them over ten years ago through the website and I had it for free for Christmas. And now on the App Store that I have to pay for one year membership fee. The cost is reasonable, however, if you cut the cost down to half for only for the Christmas, then maybe I would pay it for that..Version: 7.0.46
✓ Kids Corner DisappointingI’ve used the PNP app for the last 3 years and I’m really enjoying the new videos this year! However, the videos that I’ve created this year are not showing up in the Kids Corner, so I can’t hand my kids the phone anymore to let them watch their video from Santa...I have to pull it up for them. Also, the Kids Corner doesn’t have some of the games my kids enjoyed last year, like the Tree Shaker game. Not why I use the app, but it was a fun little feature. Just seems like the Kids Corner got neglected this year. Also, adding an option of creating the video for multiple kids, like siblings, would be great. I’ve done a couple of videos for each of my kids, but would be great if the same video could just mention multiple kids..Version: 4.1.1
✓ Terrible app keeps crashing, can’t even sign in!I’ve waited to write this review just in case the issues with the app resolve themselves. I am a premium customer who has been a member for several years. The videos are amazing and my youngest loves them. However the app is becoming more and more unstable to the point it crashes when you try to sign in now. I thought it could have been my older iPhone so I waited until I got the 14 to try again. Nope still crashes on login. It’s a brilliant app with some nice features for Xmas that youngsters love however this year the unstable app will force me to cancel my subscription unless fixed before my renewal date..Version: 9.0.6
✓ Password reset does not workI used this for years and loved it. This was my last. My password won’t work and my many attempts at resetting it won’t work either. It doesn’t go to the email like it says it does. I even paid for premium which I can’t use and have a little girl asking to see her video. No way to get help for this in the help center. Now I have lost money and have a heart broken kid who doesn’t understand why Santa won’t return the email so she can see her video..Version: 10.0.12
✓ Needs new material.Hi. My children has enjoyed this app. For 3 or 4 years now. They have enjoyed the heck out of it. Every year I am disappointed that only a few add ins are added each year. That does not address the fact that the kids start remembering that ‘hey. They did the same last year’. How on earth is it to be real if it’s always the same. Deja vu. They have had the same bedtime stories every year. Same advent videos, same same same. This alone will put doubts in their heads. First year is awesome. Then kids will ask for it again and everyone thinks….. if we are paying for it every year it must be different RIGHT? Nope. Same. Then third year I said that to myself again… ‘ who in their right mind would not change the stories and videos when asking for money every year and kids who are delicately affected when it comes to this topic - are realizing it’s just repeats. It’s not live messages for them’. It should be only a one time fee to keep for years if it stays mostly the same which it has in 4 years. Why are we paying year after year…. Because we believe that anyone dealing with this emotionally sensitive topic- should care how it affects the kids. (We is my family) I will not purchase again because if it hasn’t changed much in that 3-4 yrs why would it next yr or this year? Problem is- we can’t see before. Please don’t keep putting all the same stuff up..Version: 10.0.9
✓ Happy to take my money, but haven’t given me access to anything!I’ve used this app for years and my subscription automatically renews. Last year, it renewed but I wasn’t given access to anything. Thought it was odd but completed the help form & was eventually given access. 2021- the same has happened, money taken- no access to features. Completed the ‘help’ form again, but this time I was fobbed off by a not so helpful ‘Elf’ and told that I needed to contact Apple to get the issue fixed! Contacted Apple and they completed troubleshooting, only to return to the obvious conclusion that it was the fault of PNP. I have sent several messages to PNP and they haven’t replied. I’m absolutely furious! Something that is supposed to be a lovely app/experience for Christmas has just into a complete nightmare. If PNP see this, please give me access or refund my money please!.Version: 8.0.9
✓ Great but please give different endings on videosWe use this app every year and my kids love it. The problem is it’s very obvious that the “nice” endings are the same on all videos made that year. I make different videos for each of my children, but if they have all been “nice” the endings are identical and they can’t watch each other’s videos without recognising this. I am happy to pay for premium, and would appreciate even slight changes in the endings . Maybe a “nice” version 1 and 2 could be added?. Or if that’s not possible, maybe add the option to have multiple kids in one video. I would really love this review to be taken seriously as many people have more than one child! Thanks.Version: 7.0.7
✓ DisappointedLoved this app for the first couple of years since there were lots of videos to choose from. Now it’s becoming redundant and much less interesting. After buying the yearly pass for a few years, seeing how they were continuously updating the videos, I decided the lifetime pass would be a less expensive option. Now I can’t use the app on my current devices because they are not the most current OS and can’t be updated as such. Why can’t the app be used on a computer and only works on iPad or iPhone? Always glitches with the new year’s version which usually gets sorted out with the ‘elves help’ but this year they have surpassed my capabilities which is frustrating and disappointing considering they now have my money and I can’t do anything with the app if I don’t buy upgraded devices..Version: 10.0.11
✓ Free trial? WHAT free trial?I downloaded this app to make a video (as a joke) for my dad. first it was super glitchy and wouldn’t let me accept terms and privacy policy so I decided, maybe if I sign in/sign up it won’t glitch? so I did that but I didn’t see the button to create a free video. I logged out and deleted my account since I didn’t do anything on it. the button for creating a free video popped up and it wasn’t glitchy. however when I finished filling out my dad’s info and clicked create video, it wanted me to sign up so I did that (again). then, a pop-up appeared and said “your free trial is over”. I never made a video though, so I never used a free trial! I went to the website to get help from the chat bot but that was useless, so finally I gave up. this app is NOT easy to use, ALL the videos are premium, and the chat bot is COMPLETELY unhelpful..Version: 9.0.20
✓ More bugs, pricier and more confusing optionsJust tried to create a Big Book video and after filling out everything and adding photos and hitting Create Video, the spinning indicator whirls for a few seconds and then returns to the same screen without error and also without any video. Tried this several times, also removed and reinstalled the app. I used to love this App and it was always reliable but sadly the bugs that are in it now linked with the increased price and over commercialisation of it means this will be my last year. I’m not interested in corporate videos and don’t think this should be in this App - make another one for corporate targeting. It’s trying to be a one size fits all solution which never really works with anything. Once I’ve paid for a Magic Pass please get rid of all the ads for Magic Pass - I’ve paid for it and don’t need constant reminders to buy something I’ve already bought. I’ve used it for a call this year which went really well. But the first time I try and create a video it’s just doesn’t work and leaves me wondering why I’ve bothered paying for this. iPhone X , 256GB, running iOS 15.2 with 80GB of storage free and no other apps running while trying to create a video 😕.Version: 8.0.19
✓ Fantastic app but needs improvementsI have been using this app for many years now and have always been so impressed with the quality of the videos and all the features this app provides. I feel that the Interactive Videos could be better as there is too long of a pause after the kids select the options and it ruins the flow of the video a little. Also, the Christmas just gone was the first year of Mrs Claus…don’t get me started! Her voice is so fake that even my 5year old burst out laughing at the sound of it and even to this day comes out with random sentences that she says in the video with his silly voice. In my opinion and probably numerous others out there, I would not bring back Mrs Claus. It was a big fail with her horrible voice that I will not be resubscribing this year if she is in the new videos. It’s embarrassing to even listen and watch her. I have 3 kids and like many others that have stated in their reviews, there needs to be more new variety’s so the kids don’t get the same video with just the names changed…kids ask questions and are very clever to figure things out!.Version: 8.0.20
✓ Not callingSuper disappointing, I first used this in 2020 and it was great. We made a video with a call during the video in either 2020 or 2021, the phone rang, we answered and the girls talked with Santa. This year and also last year it hasn’t worked, I even tried adding my number in different ways, calls and video calls but no success. The third time I tried it he called, the phone didn’t ring and then the audio went silent through what was the call from Santa. Fortunately I said “Santa we can’t hear you!” and with perfect timing he hung up the phone and the audio came back, I also feel that it has somewhat been overloaded with additional calls, videos etc Super sad about this but I did enjoy the one video with phone call that did work out..Version: 10.0.13
✓ Charges multiple times in errorApp keeps crashing.Version: 9.0.20
✓ Kids so disappointed with the Christmas Eve videoWe have purchased PNP videos for the last number of years for our children. We have always been very pleased with our videos and the kids loved them This year we purchased two Christmas Eve videos from PNP. I was so underwhelmed and disappointed with videos but as I had paid $7.99 for each of the videos ,I still showed them to the kids. They were so disappointed !!! Very little personalisation or detail and just a very generic video that didn’t feel personal to them. They had waited all day to receive their video from Santa and expected so much more. I would love to have been able to buy another video for them but I couldn’t afford to. Shame on you PNP..Version: 5.0.39
✓ Renouvellement automatiqueAucune mise a jour des procedures d’annulation des renouvellements automatique . Le centre d aide dit n’importe quoi et cest horrible de tenter de canceler ceci car les enfants sont rendu grand … Semble presque volontaire ..Version: 10.0.11
✓ Great if you want to send a video to multiple childrenThe videos are really cute and amazed the kids how Santa can have so much info about them. I rate it only 3* though because I think it’s a pity that the videos are a bit redundant and can’t be built on each other. I would have loved to send several videos to my son and keep the magic alive through the holiday season. I didn’t want to tell him early December that he made it to the “nice list” because there were some things I wanted him to “work on “. However none of the videos allowed me to follow up on the progress. I wish I could send a second/third video saying that he made progress to encourage him. It’s a great deal if you want to send Santa videos for several kids but you can really use only one or 2 videos per child because behind the different story line Santa’s talk is really the same..Version: 4.0.48
✓ Too expensiveThe basic membership doesn’t have enough features to be worth the cost..Version: 10.0.11
✓ FrustratingToo confusing for seniors to figure out full use. Difficult to get Help! I’ve tried 3 times to cancel my free trial!.Version: 10.0.11
✓ What happened?We’ve LOVED this app for many years. My girls always looked forward to their videos and even adult family and friends loved them. We’ve always been happy to pay but this year on dec 1st videos aren’t working. You can no longer jump on and select their behaviour for the day.. really disappointed as I have a 3yr old who would be beside himself with all the features we used to have. Update 2020. This app just keeps getting worse. It’s such a shame as we spent the whole year looking forward to it!.Version: 7.0.24
✓ Can’t pronounce our kids nameCan’t pronounce a lot of simple names so that’s disappointing.Version: 6.0.65
✓ It’s really gone downhillI’ve used this app for years. My kids really loved it. But this year… The pricing isn’t clear, I’ve bought two of the membership levels and still can’t get the videos i want. I’m glad that they are mixing up the videos but there’s really nothing to make for my kids. Last year, there were multiple videos on the naughty nice list. Now… there’s like two “video conference calls”… these only work once. Also, you can’t share the videos like you used to be able to. This is my last year with this App. It’s gotten worse this year. I bought a membership and the app won’t even let me log in. I’ve reset my password and it won’t “reset it”. It just keeps going to the log in screen where it won’t let me change the password. Do not waste your time..Version: 10.0.11
✓ Que se passe t-il?Je suis abonné à votre appli de plusieurs annéespour mes petits enfants. Or cette année, c’est infernal comme ça ne fonctionne pas! On m’a chargé en double pour l’abonnement annuel( que j’ai reglé avec Apple); l’autre jour je ne pouvais pas envoyer une video interactive à mes petits enfants puis ce soir, c’est une video de l’an passé que je ne peux plus envoyer. Et la cerise sur le sundae est qu’il semble ce soir que je dois payer à nouveau pour creer une video! Pas fort....Version: 7.0.32
✓ DisappointedI have a new phone this year which is an iPhone . I got an email giving me offer for a full pass. I went with the offer again this year . First video - the sound was SO low my daughter couldn’t watch it properly as she couldn’t hear it . I reported this and it was fixed by the next video . On the ‘Kids’ section of the app there’s a talking elf and Christmas tree shaker game. Both of these say “coming soon .” It’s Christmas Eve next week ! Puzzled as to how it’s got glitches as it’s a yearly app and I assumed that it would be tested on various phones before launching . I definetly WON’T be purchasing this on offer next year and stick with the free videos..Version: 4.0.68
✓ Used to be great 😡Used this app for years but since we purchased the ultimate pass last year it isn’t allowing me to create a video for my kids and Christmas is coming! Work full time and only get a limited amount of time to create these videos for my kids in the evening and the last two nights have just been so frustrating!!! I can’t tell you how annoying it is to get to the final area press create and nothing happens there is no live chat or help so it’s pointless sending message just make sure you app works for those of us who just need it to do what it advertises! And used to do which is work!!!.Version: 9.0.19
✓ Greed has ruined this appI have used this app for a few years now and was always able to get one free call or video and then I’d pay for another but the cost was very reasonable. Went on this year to find the price has SKYROCKETED!!! So at a time people are financially struggling they’ve upped the cost…thats the spirit of Christmas…right? I’m a sole parent and don’t have $24 for a video and call! Christmas this year was a big enough struggle just to have food and gifts! Disappointed such a magical app has been ruined by greed! More people will use it if it’s cheaper meaning you’ll make more money than making the price so high that less can afford it. Looking for an alternative this year sadly as I just don’t have the money.Version: 10.0.13
✓ Christmas VideoVariety needs extending. Have been using PNP for couple of years. We have twins & have to select same video. I also could not update kids photo. Also when you paying for Santa phone call, should be able to have kids names (more than one child) rather than using nickname, like boys, its unipersonal.. Other than that, its a great idea..Version: 10.0.13
✓ It used to be fun and easyWe started using this app several years ago. Maybe 7 or 8 years now and we used to love it. It was fun and easy to use for even the most technologically challenged person. Now there are too many options and the prices have gone way up. It was a dollar or two when we first used it… actually, our first year may have been free but now in order to get the “big book” or “nice or naughty” videos, you have to have the magic pass and it says “for one person”. That magic pass is $20 and I have two kids. To be fair, the Santa and Elves are very realistic and lovely. But the videos haven’t changed much in the last several years while the price has jumped massively. And we have to choose two different videos otherwise the kids catch that their videos are exactly the same other than their names. We couldn’t justify the price this year and it’s the first time we haven’t used it since discovering it. We switched to a different app. It isn’t as detailed but the price is better and it’s less complicated. We’ll miss this app but there are other options..Version: 9.0.20
✓ So many issues this yearWe’ve been using this app since 2018. It’s been a lot of fun but this year has been full of issues and glitches. When we open the app it’s a blank white screen, I cannot edit my original recipients info without the app closing on me. I’ve emailed support, the only feedback I received was to follow a link which does not work either. So frustrating (2021). Follow up - uploaded app & went to see what they offer the kids. Almost everything on the page can only be accessed if you have a “magic pass” even a less than 1 min phone call is $6 which is nuts!!! I am certain hundreds and thousands of people sign up to this yearly = shouldn’t be so expensive. Especially when the activities and options are minimal.Version: 9.0.16
✓ Ne fonctionne plusL’application ne fonctionne plus pour moi. L’écran reste noir..Version: 10.0.8
✓ Doesn’t workI have tried 2 years in a row to get the video call to work and it doesn’t. Gets to the call part and video shows Santa calling and goes silent. I never get a call. So I paid for an app that doesn’t work. Not happy.Version: 10.0.2
✓ Magic pass doesn’t work right before Christmas!This started great and then suddenly the magic pass stopped working. Despite resubscribing several times the magic pass doesn’t work so now my daughter can’t watch any of the premium content - right before Christmas too. Despite messaging the app developers I’ve heard nothing. It’s kind of ruined the spirit of Christmas for her as now all the things she loved every day are no longer available. Very disappointed.Version: 9.0.20
✓ Was great, now only up sells. Nothing works.I have used this app for at least 5 years and it was always great. This year it has decided that the subscription I have had for years (the top yearly amount until now) isn’t enough to do anything. Instead it tries to upsell to the Magic Pass (which I already had). Purchasing this Magic Pass, does nothing. Just takes you back to the home stream with no new access. I have upgraded, Cancelled, Re-subscribed several times in the last few days. Now the App is “added for Maintenance” on December 24th! Save your money. This was an awesome app but not anymore. Totally useless. I will be cancelling my subscription and disputing any charges that show up on my credit card..Version: 10.0.13
✓ Bugs and glitches. Payed for nothingI downloaded this app for the first time this year. I paid for the premium subscription for the year. I made 1 video and closed for the day. When I went to make another video. The app loaded up. However, tried to charge me again. When I clicked on “subscribe” again. It stated that I had already paid and was subscribed. However, the app wouldn’t let me create videos. Still stating that I need to subscribe. I followed this up with the tech support team. They emailed me once, stating “we will follow this up asap”. It has been a week and radio silence. Feel like I have been robbed. Will report this app soon if either the app is not fixed or I am not refunded..Version: 10.0.8
✓ Images on videos show as a broken linkI was premium in a previous year but not this year, but since there is no way to contact support unless you are premium I still filled out the email support help. The issue is that images won’t show in videos and instead the text “Linked image not found” appears. I tried all the usual methods and more so I consider mentioning to support due to being important enough. The answer was that the channel is only used for premium users….Version: 10.0.11
✓ App doesn’t work for me.App doesn’t work for me. Looks good. But can’t click on anything so pointless me paying for premium really....Version: 5.0.39
✓ Great app,but not perfectThere needs to be an option to have siblings on the same video. Santa to address the whole family at one time. Similar format to the big book or elf door, but to have both children featured at once. I am finding this version a bit buggy and have gotten frustrated at times when uploading pictures. Calls should be included in the paid video pack. Not extra..Version: 4.0.58
✓ Not working this year - want a refundThis app has been fantastic the last two years I've used it but this year it's terrible. Once again, I've purchased the premium content and like others, I cannot update my information or upload photos without it freezing. I have the most recent update to iOS but it's still not working. I would prefer the developer to fix this but if it can't be I want a refund for the premium content purchased. My kids will be so disappointed not to receive their videos from Santa this year. I am very disappointed and hope this can be fixed ASAP..Version: 4.0.72
✓ Impossible to cancelAutomatically renews and it’s impossible to cancel the subscription..Version: 10.0.8
✓ Pas moyen d’avoir accès même en ayant payéDéçu.Version: 10.0.13
✓ What a disappointmentI’ve used this PNP every year since 2011 and have paid the upgrade every year. I was shocked by the huge increase this year but paid anyway as there was a lot of promise held. However it’s been so disappointing - photos not uploading, taking so long to down load and simply trying to open the app has been difficult- not quite the spontaneous ‘oh look Santa’s left a message’ you’d expect. While the videos are amazing when they work, I’ve hardly used any of the new aspects I’m paying for. The ‘reaction’ cam didn’t actually capture my daughters face. Just the top of her head and I’ve not tried any games. My kids were also confused/disappointed with the nice/naughty verdict as it’s not very clear. I’m so disheartened by the PNP this year. I’ll not be using it next year with the hefty price I’ve paid this year..Version: 4.1.1
✓ App is a joke, time to change developers?Such a great idea, sooo nice videos but .... Come on .... Do you think about your business seriously? It is less then month till Christmas and your app is an absolute joke. Select a video, tap on pronunciation speaker icon - nothing happens, choose photo from library - photos sorted from most older ones, not recent?? Select a photo and enjoy “oppsies ... “ error. Select where child lives and instead of countries list you will see numbers ....... really ???? Do you have have any QA team? Does anyone test the app before release? Nothing works there guys. You are losing money. I can’t stand such a crap product and I am moving forward. Good luck with your business as you really need it..Version: 4.0.45
✓ Major issuesThe video phone calls don’t work properly. On the screen it says the call isn’t connecting however the call has been made to the phone and the child gets confused. You also cannot pause the videos and they seem to keep playing for a long time after they are supposed to have finished. They are not synced properly. If they fixed these things it could be amazing, but it’s not great as it stands now..Version: 7.0.34
✓ Dissatisfied after six yearsI’ve used PNP to get Santa’s messages for my kids for six years. But this year, they have really dropped the ball. - The app logged out of my account, exposing grown up features to the kids. My son launched the app to see if Santa sent new messages, but was greeted with the login page. Unfortunately, the login page shows previews of videos to other kids that Santa hasn’t sent him yet. This completely ruined the magic, because he now knows that the videos aren’t just for him. - New videos don’t show up right away, and are frequently just a blank screen when they do. When a parent chooses to add the video to the kids’ corner, it doesn’t show up on their device for quite a while. When it does finally show up, it is usually a blank screen and the app needs to be killed to show the videos. - Classic videos no longer have Santa’s verdict (whether child has made the nice list). Also, by reducing the number of videos that contain his verdict, you can no longer choose different videos for different kids. This was an awesome app experience for my kids, but no longer. Next year, I’ll be telling my kids that the elves are too busy making toys to send their videos..Version: 8.0.15
✓ Complete DisappointmentI have literally been using this service for 10 years !!! 10 years since my first daughter was 5 and is obviously now 15 but I also have a 9 year old who still waits for her video every year. The service has become a complete pain to navigate and you end up paying way more than you intended just to get the stupid video made! It’s a waste of time and money and would have never started the tradition to begin with had I known it would be run like this now ! It use to be free or 4.99 for one video , you would set it up and done . Not anymore , now you have to pay for a magic pass to unlock new videos that are just filled with wasted space of frolicking elves and if you don’t want a phone call during the video(I.e , I and probably most people do not ), you now have to pay for premium so they have you again !! It’s ridiculous.Version: 8.0.16
✓ Age is wrongI am not sure why the video says my child’s age wrong. I look in our profile and they have the right birth date and year but yet in the video, Santa says my child is a year younger. Scratching my head…..Version: 9.7.0
✓ Glitchy this year!I’ve always loved pnp and have used it for last 7 years. This year has been very glitchy. Constantly the app ends up in the parents section when the kids have been using it and have put it down for a few min. Quite a bit of explaining to do there! I turned off my subscription.. it charged me again. (The dates of when subscription was due and the payment are weeks apart). Figured oh well, it’s usually worth the money. The amount of times I’ve had to restart making a video as it’s frozen and I haven’t been able to see the options or scroll down. I’m kinda scared to let my kids see a video since their faith in Santa could be ruined if it glitches too badly. Hoping can get the I.T issues fixed for next year since I always recommend you to all I know!.Version: 9.0.20
✓ MagicalThe PNP App is wonderful for kids to get them excited for Santa coming, it’s very professionally done and so believable. The only negative is once you have paid for your video it can only be watched for a short period of time then you have to pay £11 odds to upgrade to see the video again that you have already paid for!! Shame on you PNP you should be able to view your paid videos as many times as you like because you already charged for it. How do I tell my son he can’t view his Santa video again!! 😔 This is so cruel as kids like to replay videos over and over especially from Santa Claus!! 🎅🏼.Version: 5.0.32
✓ Worst service!No one helps you!.Version: 10.0.8
✓ Waste of Money!I purchased the 1 year unlimited video pass and it still won’t let me make videos! I’ve attempted to contact the company with no luck! The free video is great so don’t waste your money on buying the passes!.Version: 6.1.2
✓ 2023 PNP worst in 10 yearsI’ve been using PNP for a decade now. This year I have experienced more technical issues than ever before. The calls did not work across multiple videos, despite a lot of troubleshooting. Some videos would glitch and start from the beginning half way through. Many of the videos can’t be shared anymore. It is a very expensive subscription and not worth it anymore..Version: 10.0.13
✓ Great but offers lessThis is a great idea and app for little ones. However every year less and less gets offered. I understand this is a money making thing but it is disappointing how every year something gets cut from the free version and less I'd given for the premium. You used to get a naughty nice verdict and Santa used to say what the child had been asked to do and what they were doing well at. Be great to see these back..Version: 4.0.45
✓ Missed OpportunityThe visuals are beautiful, as in prior years. Developers do an effective job of engaging the child with personalization of name, DOB and the child's typical day. However, the narrative should have been written by a child development specialist....who could have helped the video to focus more on the wonder of the North-Pole-home of Santa, talk about the unique value of each child and that Christmas is a special time for us to share time and treasures with those we love. Narrative could encourage children to be persistent when solving problems with materials. Narrative could encourage children to solve problems with other children collaboratively, sharing feelings and together coming up with ideas for resolution. An early childhood specialist would omit the non-descriptive, subjective language of 'naughty' and 'nice' and remove the connection of behavior to gifts, because this leads children to believe that bribery is an acceptable adult-child interaction strategy. I am very disappointed in the videos and will be deleting the app from my device..Version: 4.0.58
✓ PopWhy don’t you do calls to other people and the reason I did to start is because well I’m trying to cool you and I don’t know hell because like you’re asking for my email and that’s personal information and that it’s not good to send so I’m trying to keep it but still get a cool from you but I’ve already tried to do it I’ve already done it but what I really mean it’s like I have to write my email address.Version: 8.0.19
✓ Disgusted this yearThe prices are disgusting. Absolutely disgusted with this service this year. Iv done this year after year every single year for the kids and now you are robbing the joy from Christmas. Cannot believe this service! You release an update so close to Christmas. Every year it's the same the app starts glitching out. It gets to Christmas Eve go to play the video for the kids and hey presto reaction recorder crashes and never saves the video. You ruined Christmas a second year in a row and because of you the older child who's 7 is finally convinced santa is not real since it kept crashing. Good job...I want my money back and I will keep fighting you until you give it back to me and all the other people who have been screwed over by you!.Version: 4.1.1
✓ DisappointedI’m disappointed with this years update of the app. I’ve been using this app for the past three years to send Santa videos to my nephews who live out of state. This year they added a phone call component and now you can no longer send videos because of the phone call. It would be helpful to make the phone call an option so that the video can still be downloaded and sent. Not everyone is a parent using this app. Otherwise my nephews LOVE getting their videos from Santa. The videos are very well done also. I would highly recommend this app to any one with children or anyone who believes!.Version: 7.0.46
✓ DISAPPOINTMENTI have used this app every year, and each year it brings joy. However, this year, it brought disappointment to our Christmas Eve. Purchased one of the phone calls for $3.99 and everything went through fine, however, then the app forced closed and wouldn’t open for nothing. I uninstalled, reinstalled, plus force restarted my phone and it still would not open. The app repeatedly would try to open, show a quick white flash, and then close. Long story short me and my family were set in for the long trip of disappointment as we couldn’t receive our phone call that we had ALREADY paid for. I was hoping with this error my payment didn’t process successfully, however, moments before this review the total of $3.99 popped up on my bank statement. I want my money back! iPhone 7 Plus iOS 11.2.1.Version: 4.1.1
✓ Automatic SubscriptionIt appears that when I paid for my kids’ videos, I was signed up for a subscription that automatically renews and charges me every year. I am now unable to figure out how to cancel this automatic renewal. Pretty dirty move on the part of PNP..Version: 10.0.13
✓ I love the website, but the app?I absolutely love PNP! I’ve been putting these videos together for my Sisters kiddos for about 8 years now and I love every second of it. The reason I only gave this a 3 Star is because the app keeps closing on me while in the middle of creating a video and I lose where I’m at and have to start all over 🤬 if it auto saved I wouldn’t be so frustrated! Otherwise I love this whole concept and helps to keep the magic alive! I wanted to add... have the app start on the kids corner in case your like my sister who hands her phones to her kids not thinking about it. Let the parents get in by using a passcode (something similar to you tube kids?).Version: 4.0.58
✓ Used to be great…now not so greatAfter many years as a premium subscriber this year is the last. This app used to be super, actually incredible with all videos and calls working perfectly and creating a great experience for the kids. Now it’s a case of put the req details in a just hope it works. So far this year I have had 1 out of 4 videos work and even then the call didn’t work. 2 stars given for the good years. Running iOS16.2 on iPhone 14 pro..Version: 9.0.19
✓ Reaction Recorder doesn't workThe only reason I downloaded the app, rather than using the website, was for the reaction recorder feature. My son is almost three and really understands the concept of Santa etc for the first time, and when I showed him his video message and Santa said his name his face was an absolute picture. I was hoping to capture it forever but it didn't work - I tried again a few days later (though his reaction obviously wasn't quite the same this time) and it failed again. After filming it says "sending to North Pole" for a while then just shows a snowflake for approx half an hour. You of course have to shut down the app eventually; when you reopen there's no reaction video there anywhere. So disappointing..Version: 4.1.1
✓ Very sad not to use this year - major stability issuesI have purchased this for the past few years, so really disappointed not to be able to use it this year. The app crashes on load ever since I purchased the premium pack. Dev team shows no interest in trying to solve it, they haven’t even asked for logs. I was told to use the desktop web version or they’d give me a refund - then I was told they don’t do refunds. Very different experience to previous years..Version: 4.0.58
✓ So upset in 2023We have been using this app since 2016. This year it’s nothing but trouble. My renewal went through on December 12, but even before that while I still had a valid annual subscription, I wasn’t able to access any of the premium videos. After December 12 I was hopeful everything would work as expected. But nothing worked except for the two free videos, one for adults and one for children. I restored my purchases. I logged out and logged back in. I logged out and logged back in using different methods. I uninstalled the app and reinstalled the app. I tried conversing with the chat bot. I’ve sent three emails. I requested to cancel the subscription and then re-purchased it. I logged in a different way and tried to re-purchase it. Nothing is working. I am now $80 in and nothing has worked. No one will respond to me through the email address the chatbot pointed me to. We are days before Christmas and my children are very sad because Santa hasn’t reached out to them this year as he has done every year for the last 7 years. And, moms and dads know what I’m talking about, when your children are sad and you can’t fix it, it really stinks. To be clear, we have a really enjoyed this service in the past and I have paid for it for many, many years. The videos are expertly done. The final product is extraordinarily enjoyable. I just wish I could make some this year..Version: 10.0.13
✓ Lovely but glitchy on iPhoneI’ve used PNP for 4 or 5 years now and the quality and magic are excellent and a lovely part of Christmas with our daughter. I used the app last year with no problem but this year I cannot update or change photos. It says the Invengineers are having trouble uploading any pictures. So annoying! I did the latest update before trying any too..Version: 4.0.58
✓ Rip off!!This is a total rip off. I used this app last year and LOVED it. I ended up paying the 9.99 to unlock all videos and calls. Imagine my surprise when I find out that if I want to use this app this year I would have to pay another 9.99! At least last year there was the option of a few free calls and videos. This year the ONLY things that are free are three videos (one for adults only, one for groups only, and one for birthdays - NOTHING Christmas for kids!) and there are zero free calls! I have to pay $3.99 for one phone call or $4.99 for one video? You guys should be ashamed of yourselves. Last year I couldn’t recommend this app enough, but this year I can’t delete it fast enough. If you’re going to charge for 99% of the app’s content anyways, then don’t make it a free app!!.Version: 4.1.1
✓ PayerJ’utilise l’application depuis ses tout début et maintenant faut payer sur tout . Je suis extrêmement déçu …..Version: 10.0.13
✓ Good but slowReally well done but painful to create.Version: 5.0.39
✓ Jamais eu le premier video gratuitIls disent que jai deja eu mom essaie mais jamais recu le Video.Version: 10.0.13
✓ Massively let downAfter using this app every year, this Christmas Eve we have been billed multiple times and have been unable to make any videos. It kept asking us to sign up, we would click, get charged again and still not be able to make the video. Feels scammy this year. Kids are left super disappointed and confused as to why Santa didn’t get in touch this year. And they really needed it this year..Version: 10.0.13
✓ Total disappointment this year.*** I tried to send this to privately to PNP rather than a public review as I think this was just a bad year but I can not find anywhere on your website or on the mobile app, that I can contact you. ***** *** Now I’ve been another five minutes trying to think of a ‘nickname that isn’t taken’ just so the review will send! ***** I’ve purchased for years but this year was a disaster. Probably tried fifty times to make the first of the six videos I planned to make and it wouldn’t work. The field where I was to add a picture wouldn’t display correctly so I couldn’t add pictures. Each time I tried it was a different field that wouldn’t work. Sometimes all three would work but the final “create video” button wouldn’t work. So mobile app wasn’t working so I tried the website but even though it let me waste my time creating the video it then told me that that video was only available on the mobile app! This is Christmas Eve and I’ve spent an hour hiding in my room trying to do it so in desperation I made one group video instead of the traditional six individual videos. And the one group video only allowed four kids and I had six. Plus now I need a picture of all of them together rather than the individual pictures I’ve come prepared with! So I get the one video done but it doesn’t let me share it to my kids email addresses like I use to. So I needed to figure out how we will get the message to my kids and how we will watch it on something larger than my phone. So I go to the laptop and try to put the kids corner on the laptop but kids corner is only available on the mobile! So I had to bring the website up on the laptop which is not like receiving a message from Santa but rather it’s mom obviously bringing it up on a website. And and when it’s over it’s back to the website right in front of the kids. But to top it all off in the middle of the video our city name says CITY NOT LISTED. It actually said city not listed in the video! Oh and a tiny thing but if you’re fixing stuff anyway… it’s confusing that all the ads telling me to buy magic pass are still displaying after I buy the magic pass. I realize you try to improve it each year but it went backwards this year. I won’t purchase it next year. I started including my niece and nephew last year which is good for your business as my kids get older. But this year’s experience was terrible. It’s not expensive but this year it was just throwing money away. In other years my only suggestion was that I would like to be able to schedule when the sharing email would send. So I could prepare the video in advance but they wouldn’t receive the email invitation to view it until Christmas Eve. Thanks for your product in past years. I hope you are able to fix these issues in the future. Merry Christmas, Jodi.Version: 10.0.13
✓ Frustrating in 2017Like others, I’ve found this year’s app to be very frustrating. It crashes quite a lot and I can’t even get it to process (without errors) one of my three kids’ videos!? She’s only a baby and wouldn’t know anyways, but I can’t show the older two theirs if there isn’t one for their little sister! Also when I first made the video this year, I could select who the child was ‘surrounded by’ and those names were on books next to his/hers. But that seems to have vanished and it’s now just a shot of an elf in front of the wall of big books, pretty sure that shot was from last year or the year before. I am using the free video. My iOS and app version are always up to date..Version: 4.0.58
✓ MehWas good but keeps freezing and despite spending $9 I don’t have access to all videos n calls...gutted.Version: 6.0.2
✓ Offers allot but UI of application needs some workI like all that it offers but you loose track of videos that U created and already showed kids. Some are supposed to be live calls so if u play something U already showed and the child remembers, it will seem fake. Why not put check marks on created items that had a recorded reaction to or have option to place in folder. Child reactions are just listed with created items as well, not even labeled with their title. Lacking in customization organization. I spend more time trying to remember what I have already showed kids. The stories from Mrs Santa are just voice with no pictures/video and the ones from Santa are very limited with pictures in book. Kids like to see pages with animations or pictures. If they spend some time on better user UI it would be even better. Reached out to customer support but have gotten no response. Looking forward for future upgrades..Version: 8.0.12
✓ Bugs bugs bugs!Up until this year this app has been fantastic. Kids have loved the personalised videos each year which have now become somewhat of a tradition. Sadly though this year the app HD so many bugs, I cannot even load the darn thing! Santa’s pic comes up and it fades to white and then crashes. Very disappointed..Version: 4.0.58
✓ No Air Play. Screen doesn’t turnHello there. The app in general is nice and the videos are great. However, with the new IOS the screen doesn’t adjust when I turn the cellphone and the Airplay is not working at all. Thus the videos are tiny and cannot be seen..Version: 10.0.9
✓ Love the videos but glitchy as hellThe videos are brilliant there’s no doubt. However, I find the app excruciatingly glitchy. Loading will sit on 0% for ages and requires a lot of restarting to get anywhere. Even when loading videos that have been made previously. Such a shame as it reduces the joy of making the videos to have to spend so long trying to access them. I expected better from an app that I have paid an annual fee for, I do not think it is worth the price based on this. FYI, I have tried in 2 different devices on wifi and on mobile data. My wifi is 350mbps download so it’s really not that..Version: 7.8.4
✓ Rrrrreeally disappointingWe’ve been doing this for years and always pay for premium. Did the same this year and nothing works. I can’t upload photos and many of the multiple choice drop downs don’t work. I haven’t been able to make any videos. It’s all a bit of a first world problem but this has become a traditional part of my sons xmas he is six now and he is excited to hear from Santa. He is starting to wonder if he’s forgotten him. The help option isn’t available, and if I try the “contact us” option it says “not connected”. At the very least the option to buy premium should be removed until this is resolved, because now you’ve effectively stolen a tenner off me knowing full well (it would appear, having now read recent reviews) that you weren’t even selling me what I had last year. Really, really poor this year, if no stars was an option I would have opted for that since you are not getting anything for your money..Version: 4.0.58
✓ What happened?The share button not existing and missed being able to send to kids. After all the work I did, this was Very disappointing!.Version: 10.0.13
✓ Trouble loading time sensitive calls/videosI used to really enjoy the app, we’ve used it last 4 years. This year the Christmas Eve one wouldn’t load tried all night and now new years one won’t load. Very disappointing..Version: 10.0.13
✓ DisappointedI use to make a free video for my kids come Christmas and now that option is no longer available. This was something my kids looked forward too and unfortunate that they won’t get that this year..Version: 10.0.13
✓ Highly DisappointedWe used PNP when our kids were young and it was brilliant. We paid for the magic pass for our grand kids and it was nothing like our previous experience. I made one video and it was okay , but the photos were so poor quality, not even the 2 or 4 year olds actually found it believable. I tried to make other videos and they failed and did not work. Went into the Santa tracker and it just sent prompts to upgrade. Don’t waste your $..Version: 10.0.13
✓ The app is down for maintenanceMy son wanted to talk to Santa before he went to bed at 730pm (Australia - UCT+8). “The app is currently down for maintenance...” Ok that’s a shame. I told him he could talk to him on the next day. We tried again around the same time on the next day and got the same error, and the same error on the following evening. When you guys schedule maintenance work, can you please pick another time slot within the maintenance window? The app works during the day when he isn’t at home..Version: 7.0.29
✓ Cute but needs more optionsI have been using PNP since it was just phone calls only through a website only. It’s gotten to where it is the same assortment of videos and calls. I do not like that the interactive video calls can’t be sent and they they have to watch from my phone. I can pretty much only schedule the same phone calls or send one of the 3 videos that apply for my use. Probably the last year I use the app bc it is frustrating to go through all of the creation processes only to have it play on the device I’m using. My kids are in split homes so I can’t send them anything except the same few things. Thought there would be more variety by now - and I don’t think it is worth the cost anymore..Version: 9.0.17
✓ Don’t get this appI tried to cancel and and I was still charged another year subscription.Version: 10.0.13
✓ Saddened 2017I LOVE this normally. I am so impressed by the amazing quality and effort they put into the videos. I’ve used it for 4 years and have been happy to pay for it, but this year there have been SO many technical difficulties from up loading photos to icons that do nothing, ( ‘coming soon’, then wiped off the app and ‘toys and gifts’ that has only a white screen). I am using my iPhone so not sure if the computer version works better. Hope they iron out these issues next year..Version: 4.0.72
✓ AnnoyingIt keeps deleting my creations constantly.Version: 8.0.15
✓ App is good, purchase options extremely confusingThe purchase option selection has gotten out of hand. I paid for something and I’m not even sure what. Free vouchers, premium calls, special videos...why make this so complex!? App is great other than the recent change to package options. So unnecessarily confusing, beyond annoying. L.Version: 6.0.38
✓ PnpI can open it to log in frustrating.Version: 5.0.9
✓ Already disappointed with 2018I only purchased the premium pack this year, after last year’s poor application, because my children were asking when they would get their first message from Santa. My daughter’s name has never been an option, I have submitted it for recording, but I am unable to select her exact nickname, which is in your database, I can only select the preselected nicknames, unless I use her nickname. She wants to see her actual name, even if she only hears her nickname. Can you please look at being able to search and select your own name pronunciation from your database..Version: 5.0.9
✓ Previously better/disappointingly buggy and now time consumingTakes 2-3hrs to setup as a parent. You have to repeat-enter information it should remember previously from the child profiles or previously entered - and when you edit the child profiles it temporarily duplicates them…you delete the duplicate….and they both go. Very frustrating. When rendering the videos (local on-device) it easily overloads the device when doing multiple to slow the UI to a crawl. Needs to self-limit and queue. The toggle to show the videos in kids corner is below the videos - and it isn’t obvious it exists nor that you can scroll down. I’ve just tried to play some from there, and only got a white-screen until I minimised the app and returned to it. Also - there’s some form of bug which makes the full listing of the videos in KC intermittent - sometimes there’s four, sometimes a dozen. Just a poor show app-development-wise. Did they test at all over the years? I would get my money back - but I’ve promised the kids this - just hope it works when they see it…..otherwise PNP will blow the magic of Christmas rather than reinforce it. Also - minor - but used to have a photo-overlay game - kids loved it - hasn’t been around for a few years. Update: And yeah, I contacted you and got some boilerplate rubbish reply where I don’t even think you read my bug reports - you’ll do nothing I’m sure….and at least one of the appalling bugs above are on the iPhone version too glaringly poor work..Version: 8.0.16
✓ BirthdaysThis is the first year I have used the app for my kids who both have a birthday in December. I went to create birthday videos for them but Santa kept getting their age wrong, double checked and I put the correct birthday in it but he keeps adding an extra year ( my 5yo turned 6 and Santa said 7) she noticed. My kids were rather excited about the message they received from Santa so that’s something..Version: 4.1.1
🙂 PNP – Portable North Pole™ Positive Reviews
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⛔ PNP – Portable North Pole™ Problems
