- 62.7LEGITIMACY SCORE
- 67.2SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
AthenaText App Complaints & User Negative Comments 2024
AthenaText app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using AthenaText? Can you share your negative thoughts about athenatext?
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AthenaText for Negative User Reviews
✓ Poor supportGarbage, buggy app. I’m a physician and I’ve tried giving them helpful feedback on bugs numerous times. Each update seems to make it worse and break basic functionality. The responses were lame, and they often just closed out my tickets without resolving the app problems..Version: 19.7.36
✓ Dangerous gameDue to continues issues last year with app not notifying is risking delaying provider notification when staff tries to reach provider. Have told Athena support almost monthly, yet no fix.Version: 19.7.53
✓ Update issueEver since the new version updated- I (and many physicians that use this app) can not sign back into or reload new messages in Athena text. This app is a very useful tool for my company, but the continuous issues to reload or open, causes communication breakdown. Please look into what the issue may be with the new update. My colleagues and I find this app a great addition to the practice workflow when it is functioning correctly..Version: 19.7.9
✓ Doesn’t workThe app is almost entirely unusable because once you tap on one of the fields the rest of the controls like the word “send” disappear below the screen and you can’t scroll down to it..Version: 19.7.45
✓ Important but doesn’t work easilyJust isn’t easy to find people you need Seems to misfire oe not work too much Is a wonderful idea and important just needs to be fixed.Version: 19.7.8
✓ NightmareThe app constantly asks me how I like the app. Every single time, I select it needs improvement. Then it asks me if I'd like to share feedback, which I say yes. Then it tells me that an error occurred and that I’m unable to submit a Feedback response. So if you’re looking to fix anything, try fixing the feedback option so that users can give you accurate feedback about how much this app constantly causes problems. I can assure you once I am able to, I can give you a laundry list of features that you are lacking, and bugs that you need to address. Until then, take the one star. It doesn’t look good when it asks you to provide help detailing problems, and then provides a problem you can’t even detail. Update. Now it says I need the updated version, which I already have. Useless.Version: 19.7.45
✓ AthenatextSmh Athenatext continues to go in and out whether in office or if you’re trying to use the app. Attempting to use the app I keep getting an update message when the app has already updated. Please fix this is annoying..Version: 19.7.45
✓ Athena TextAthena text is great and deserves a 5 Star, but the issue is the APP doesn’t consistently work on various devices. On my biz cell, only this APP works for texting, but have to use the other Athena One App for schedules. On my iPhone 11, only Athena One App works for schedules & texting but not consistently as it has to be refreshed multiple times for messages to load..Version: 19.7.39
✓ Great in concept, but glitchyInvaluable for communicating with my staff when I’m out of the office. Unfortunately every time I leave the app and need to read a message I have to log back in. Also will take a while to show me a new message. I’ll get a notification but when I log in no message appears and I have to force close the app and re open to read the message..Version: 19.7.19
✓ Never able to log inFor the past 3 weeks I have been having trouble logging in. It started with it not being able to synchronize so I deleted the app, and re-downloaded the app. Ever since then I have not been able to log back in. At first it was not a big deal, I was at work and could take care of them. But this week I’m off on vacation and now I can delete them from day to day, so when I get back I will have to delete each one individually and there are going to be about 1000 of them. There is also no mass delete on the website for the text! Please fix! My company have been a major user for Athena for over 15 years!.Version: 19.7.9
✓ Update- can’t log inEver since the iPhone update my colleagues and I are unable to log into or use AthenaText from our phones. This is very burdensome to our practice that uses Athena and we hope this problem will be resolved swiftly..Version: 19.7.9
✓ OBGYNThe reason for me to rate this at 3 is because neither can I dictate nor can I enter info through texting in my encounters - hence I cannot sign off on charts on my phone.Version: 19.7.52
✓ Please fix!!This app crashes constantly. My staff are missing important messages! I Miss important messages! I am almost tempted to go back to using OhMD. Never had issues with their app and it’s free too. Please get this fixed as I do like that it’s streamlined with Athena health..Version: 19.7.8
✓ App shuts down immediately after openingThe Athena app is completely worthless. I shuts down immediately after I open it. I’ve deleted and reinstalled many times. Using iphone10 with latest version of iOS 13..Version: 19.7.9
✓ Keeps saying I need an update but doesn’t updateWhen I log in says I have to update but it just takes me to the App Store and does not provide an option to update. I even tried deleting and reinstalling the app.Version: 19.7.45
✓ Update IssueI read the other physician review and completely agree. It is an awesome app and efficient communication tool when working properly. I can still be on the go and handle many different office issues and answer questions about patient care. When it is not working it creates huge challenges to work flow. It has been having connection issues ever since the last update or the last update with the iPhone. They both occurred around the same time. Prior to that it kept crashing and the Face ID was not working properly. I’d much rather it be working, the Face ID is not as important but a nice perk. When it is not working at all though, it affects work flow, patient satisfaction and overall business. I look forward to a fix quickly. It will be greatly appreciated. When the program is working well it is a 5 except that the refresh feature for new messages has always been delayed and many times I would have to log out/close the program and go back in for new messages to appear even though it alerted me to a new message. Please get a fix quickly!.Version: 19.7.9
✓ App needs workThe concept of this app is great but it needs work. Every time I make a comment about it, I’m told to remove the app and redownload it. No other app do I have to do that with. It works for a while and then the notifications stop coming, it won’t show new employees, and it will sometimes give you a notification but won’t load the new message. I have to close out several times to get it to register..Version: 19.7.67
✓ App Not WorkingI have been unable to use this app for the last 2-3 weeks. It used to work beautifully, but now it is not functional. I have deleted the app several times and re-installed it. I can login, but then I get an error message stating AthenaText is not working at this time. Try again later. Meanwhile, I’m missing important messages from my office..Version: 19.7.9
🙂 AthenaText Positive Reviews
AthenaText works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AthenaText.
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